Tuesday, May 20, 2008

Your TV Problems HERE

434 comments:

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Fagner said...

Sou da Zona Norte de Porto Alegre
Parabéns pelo blog.
Sempre quando eu posso eu volto aqui.
Abraços
zonanortepoa.com.br

www.zonanortepoa.com.br - Zona Norte, Porto Alegre

Glenn said...

I couldn't understand why Comcast was coming out with this branded xFinity product until yesterday. I recently upgraded to triple play and actually saved money on my monthly bill. I couldn't believe it and now understand why. I have digital TV's in my house that met my needs for watching TV. I have a cable box on one big screen that we use for on demand and movie watching. Yesterday they moved all the channels to make room for more junk and now my digital sets get abc, nbc, fox, and CBS and a bunch of spanish junk. I called and the solution is to rent another cable box for $9 a month. A-Ha !! Now I know why they reduced by monthly bill ... just to charge me more to get what I was already happy with and had working just fine. Ridiculous ....

COMCAT SUCKS IN COLORADO! COMCAST MUST DIE!!! said...

Dear Comcast,

Since moving into my apartment in December 2009 and setting up new service i have had nothing but problems with my service, constant tiling, i have called several time and had several techs come out with proof on my DVR, you replaced every cable in my unit, and even the cabled outside my unit with no results, i had one tech that was honest with me and said that the feed comming into the unit was poor and no one has come to fix it and the problem continues, i files a compalint with the BBB and got a lot of crap from some lady that was higher up in the company, no credits have been made, you refuse to give me any credits for the issues i have and have the balls to say well were not going to credit your bill because there are no problems. I have proof and have showed every tech to no avail, i will be caceling me service and will be giving you a bad name to every person i know and bashing you on every website around, i will even contact the FCC and see if they can straighten this mess out since you cannot!!!

Anonymous said...

Dear Comcast-

You suck. Really. Your customer service is spotty at best and unbelievable at worst. I have had WAY too many problems to post here but I do want to let you know about a recent call...

I spoke with a seemingly nice young man at customer service, upon realizing that my issue was not one that he could resolve I asked to speak with a supervisor. Now, I don't know if this guy was on probation at work or what but when I made the request to speak to a supervisor he sighed. He asked for my phone number and "relayed that info" to his supervisor. I had been fooled before with the no call so I politely asked if he would remain on the line and I would switch over when the supervisor called. He agreed and after about 20 seconds he said "My supervisor is dialing as I speak. Have a great day." and promptly hung up.

One week later and still no phone call from the phantom supervisor.

Nice work Comcast. Keep it classy.

-CG

Dave said...

We are experiencing longer then normal wait times. Why do I get this message every time I call. Maybe you should hire some more people. I have 7 hours invested in my latest problem. That includes a half day vacation I took waiting for service to never show up. The new DTA is a pain in my ASS!

Account# 8772105910240557

Scot said...

I have been getting a rather annoying buzz on several of
the channels with my Comcast
service. I have asked several
times for the tech folks to
look into this and I seem to
come to the conclusion that
Comcast wants me to upgrade my
account because that is the
only way I will get rid of the "buzz". It seems to me that this in nothing more that a bit of black mail.
I am going to spend a month
getting other options researched and then I think it is time to say good bye to Comcast after
12 years.
It is very clear they DO NOT care about their customers and let's face it, sooner or later if you stop caring about your customers,
you will lose them and then
what will you have?
NO MORE CUSTOMERS!!!

Anonymous said...

This is pretty funny if it wasn't so ridiculous and so maddening. Friday night we are watching TV and every thing just goes blank. Go in the other room and same thing with that T.V. Go downstairs and turn on the T.V. and another blank screen. Call Comcast and got a very nice customer service lady on the line who asked us to go thru some shinanigans to try to fix the problem. Talked with her for about 10 minutes and she finally said she will put us on the repair schedule for the following Thursday. This is Friday and the soonest they can come out to fix all 3 of our TV's is NEXT THURSDAY?!?! I could see if one of our TV's might not be functioning but to wait a week without any TV's working is really, totally unacceptable. Got up this morning and called in again and got another nice lady in customer service that said we had 9 other problems in the neighborhood and that they were actually out there right now fixing the problem and it shoud be fixed in a few hours...she said they were splicing some cables, etc. jargon... Gone all day(8 hrs)and came home and still no TV's working. Called in again and waited 24 minutes on the phone to get a customer service rep. She didn't even ask what the problem was just said nothing could be done about rescheduling our problem until next Thursday and when I said that I shoud be reimbursed on my bill for lack of service she agreed but was like "Oh, well." Well, oh well on paying our bill...which of course will be paid on time because we are the type of folks that do that...even with crappy service...no, sorry, I mean NO SERVICE!!!!
We've had problems with my folks' service and we've had on-going service problems and it is just time to switch over to a dish...

Anonymous said...

This is pretty funny if it wasn't so ridiculous and so maddening. Friday night we are watching TV and every thing just goes blank. Go in the other room and same thing with that T.V. Go downstairs and turn on the T.V. and another blank screen. Call Comcast and got a very nice customer service lady on the line who asked us to go thru some shinanigans to try to fix the problem. Talked with her for about 10 minutes and she finally said she will put us on the repair schedule for the following Thursday. This is Friday and the soonest they can come out to fix all 3 of our TV's is NEXT THURSDAY?!?! I could see if one of our TV's might not be functioning but to wait a week without any TV's working is really, totally unacceptable. Got up this morning and called in again and got another nice lady in customer service that said we had 9 other problems in the neighborhood and that they were actually out there right now fixing the problem and it shoud be fixed in a few hours...she said they were splicing some cables, etc. jargon... Gone all day(8 hrs)and came home and still no TV's working. Called in again and waited 24 minutes on the phone to get a customer service rep. She didn't even ask what the problem was just said nothing could be done about rescheduling our problem until next Thursday and when I said that I shoud be reimbursed on my bill for lack of service she agreed but was like "Oh, well." Well, oh well on paying our bill...which of course will be paid on time because we are the type of folks that do that...even with crappy service...no, sorry, I mean NO SERVICE!!!!
We've had problems with my folks' service and we've had on-going service problems and it is just time to switch over to a dish...

Anonymous said...

After stepping away from Comcast for a while and discovering that digital (free) TV s**ks even worse, I'm back to Comcast. Unfortunately nothing has changed. I have been trying for literally months to set up online bill pay. I keep getting an error message that I can't create an account. Then I tried the lost password option and it says it has no record of my email. Excuse me? They send me an email every month telling me my statement is ready, and I get NO paper bill. So obviously my info is somewhere. I have been on live chat for 45 minutes, sent countless emails, and spoken to them on the phone. Apparently this is rocket science.

Remembering Dawn said...

Comcast was officially kicked to the curb by me today. I've had phone service with them; my phones got staticky; I now use cell phones. My pictures on my TV would scramble at times, and the subscription rates I paid were outrageous. I became a Verizon Fios customer, only use it for TV and Internet. I get a much better picture plus better sound quality now; I don't have to crank up my TV as much.

CherylinDelaware said...

Comcast has been kicked to the curb by me as of today; I now use Verizon Fios. I like their customer service better, no foreigners from Comcast that talk funny.

connan said...

Hey this is Nate with DISH Network. I under stand that everyone one here has had problems with there Comcast cable and I would like to invite each and everyone of to check out what great deals DISH Network can offer you! DISH Network has the largest DVR hard drive in the industry and has won the CNET's Editor's Choice award and PC magazine Editor's Choice for best DVR! We have twice as many choices as any TV provider and the Lowest all digital prices nationwide. DISH Network is #1 in Customer Satisfaction and DISH beats Comcast in Customer Satisfaction ten years in a row! You can check this out at www.dish.com

Anonymous said...

Wow it’s hard for me to belie that so many people are treated like this by a company they are paying every month for a service as simple as Television. I got sick of all the mistreatment about four years ago and finally switched to satellite. Now as a DISH customer/employee I have access to the HD channels in the industry, award winning customer service and equipment, the largest DVR hard drive available and the lowest all-digital prices, nationwide.

Anonymous said...

I'm from Kansas and currently live on east coast. UNFORTUNATELY Comcast happened to be my TV provider. I've had dealt in the past with my local cable company and the most recently Dish Network. If for any reasons that I had to call either cable company less than few seconds someone would have answered my phone but in the case of Comcast I held the line 30 minutes and no one answered the phone and I end up to hang up. After few months with Comcast my service went out and it after few times of missing their appointments they finally showed up after one month. I was without TV for the whole month.
My advise to you all, if you live in a town and if there are any cable company besides Comcast go WITH THE OTHER GUY.
I hate Comcast and hope someday they go out of business.

Anonymous said...

hi,could someone pleeease help me,im a student & i tried to make payment arrangements for movies that was ordered on my acct,theres only one box in our home(bedroom)the hours that the movies were ordered are late a.m. we would have known if it was so. im soooo not happy right now,this affects my school work as well as entertainment, my mobile internet isnt working either!i offered to make payment arrangements even though i dont understand the charges. helppppp! im in orange park fl.Email me at allaboutfluff@yahoo.com

Karen C said...

I've lived in Maryland less than 2 and 1/2 years. So far, i've had 10 DVR boxes replaced because about every 2 months they go haywire. no one knows why, yet i continue to pay for the crappy box. i'm giving them one last chance to fix it. i've asked for a credit to my account but i doubt i'll see much for all my trouble (like waiting hours for them to show up, spending hours on the phone trying to "fix" my miscellaneous issue). I'm so fed up with them and the only alternative is dish (which i have had before and wasn't happy at all). i'm quite happy with the internet service and price and also for the phone service and price....the DVR SUCKS...(all my other tv/digital boxes don't ever give me a problem)...i'm sick of losing all my saved programming!!! SICK OF IT

Admin said...

A bunch of lying bastards, Comcast is. After our surprise Halloween snowfall and disaster (trees down, power out for a week, etc, we finally started getting back to normal, except that a bunch of channels no longer came in. I have old TV sets, with Comcast-supplied DTA units, so I called and a tech came out on 11/9. He swapped out the DTAs, checked the service and said the signal level was low and engineering had to come out. He indicated that a day or two was normal for them to respond. Service was still intermittent, so I called back and was told that, no, 10 business days was the norm and not to call back until 11/22. So I sat there, and on 11/22 service was still intermittent, as before, on a dozen or so channels. Odd. 37 was out, 38 was OK, 39 was out, and so forth. So after a bunch of calls, they said that they didn't see that engineering actually came out at all, but they would schedule a call (on a Sunday) between 7 and 10 AM. OK, I can wake up early on a Sunday. But then, on 11/24, in the afternoon, the missing channels reappeaqred, and worked fine. But then they just mysteriously vanished again. A call to Comcast was eventually escalated and this person said that Engineering had indeed been there (in 48 hours, mind you), and that the inside tech would come on Sunday morning. She also said my signal level was fine and the problem was probably with the DTAs. Well, later that day, I got a phone call from QC, who listened to my tale of woe, said she saw no record of Engineering having been anywhere near me, and that the tech would come as scheduled on Sunday, between 11 and whenever. What the hell happened to the 7 o"clock appointment? There was no record of the appointment or of it being changed to a later hour. I don't mind sleeping in on a Sunday morning, but when an appointment is set for 7AM, I have to prepare for it. Simply put, these people are just a bunch of liars.

"It's probably the splitters." Bullshit! Then how can it work for a day or a half a day and then not work on a few channels? How can my internet be great on the same feed? How can a splitter decide when to work and when to not work? How can these bastards simply lie about what's happening?

Oh, they're going to give be a fricken $20 credit on my bill. Big deal.

Here's some of who I spoke with (not a complete list): 11/5 Joe CXA, 11/11 - Kerna 9N9, 11/18- James 31W, 11/21 - Caeck , 11/21 Tom - 28H, 11/26 Cheechi GC2, 11/26 Carolyn (supervisor) 9Yv, and then got an unsolicited call from CQ, who told me about the new time (surprise!) and that the swignal was indeed low. She had no idea who changed the time (and soid it didn't even show up on the record).

So there you have it. A bunch of liars. If it wasn't so hard to change all my email correspondents, I'd switch to FIoS in a heartbeat. Sorry, but I just don't like being lied to.

BTW, the inside service people have all been just fine; I have no quarrel with them.

So, the QC person said she was going to excalate this call, and someone would be calling me back tonight. It's 8:37 nbow and I'm not going to hold my breath.

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Anonymous said...

I have recently asked Comcast 2 relatively easy questions to answer. They have been unable to...I am fed up. One...why don't they offer all NBA League Pass games in HD, as Direct TV does? Two...why did they fail to air the April 23 game between SA Spurs and Portland Trailblazers. They keep mumbling something about blacking it out. WHY WOULD THEY BLACK OUT A GAME PLAYED IN TX AGAINST A TEAM IN OREGON WATCHED IN VA???

GR said...

Okay here goes, I called Comcast/Xfinity at least three months ago to downgrade my TV Service, I called in to their 1-800 number to ask why my bill has not reflected it over the last so many months, sat on hold for over two hours....no kidding, got disconnected the first time due to my phone dying!! Then got on chat, and guess what got nowhere!! absolutely nowhere!! I hate them and am leaving them asap!!

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Catie said...

I have been on calls with Comcast for the past 3 days, they sent out a service guy, and my cable package still does not work. Talk about the worst service I have ever received. Then when they tried to schedule ANOTHER guy to come to my house, the computers shut down and he said he would call me back....and didn't. I want to switch to Fios based on this absurdly poor service. I've never been treated this poorly by a provider.

Jasmine said...

Dear Comcast,
I have been a Comcast customer for as long as I remember. I had it in Massachusetts for many years before moving to Florida. It wasn't always perfect there but they always handled any problem I had to my satisfaction. Currently I have been having problems going on three years with my television service with no satisfaction what so ever. When this problem started in 2011 my first appointment was booked for Christmas eve. That was the first day I had off that they could get here. I did not go to a gathering that I would have liked to so I could be here to get my service fixed. It was a no show. That continued to happen for the next seven or eight consecutive appointments!!!! Finally someone showed up after months & said he changed all the connections & it should be working fine. It wasn't. So, I once again had to set appointments and wait around on my only day off. I have had customer service out here at least 15 times. This problem still exists to this day & has gotten worse. Finally I was given a card from a Comcast employee that was supposed to give me priority service. She assured me that my issue would be fixed and that they would follow up with me to make sure after the visit. Well, never got the follow up & still have the issue. I then called again and had to hang around on my day off to have Comcast come in and was told there is nothing wrong and that Comcast is having some issues and are trying to work out the "kinks" and for me to please be patient. He also damaged my dresser with his tool belt as he pulled it out to get to the wires behind. I am finally being reimbursed to get the repair for that but that was a big deal and it would have happened again if I didn't ask the tech to please be careful & showed him the damage from the last tech. When Comcast came out to look at the damage I had told him all the issues I was having and he took a look at the outside wiring. He showed me how the wiring went from neighbor to neighbor & then back to me and said he was sure that was my problem. He told me he was going to work on getting that fixed and said it might take a little bit but that he would get back to me. That was about five or six months ago. My television looses the voice, voice doesn't match up with the lips, distortion, & now the newest problem in the last few weeks it sounds like fireworks & I'm afraid it is going to destroy both of my expensive televisions. I called Comcast five days ago and told them the newest problem that sounds like fireworks. He talked to his supervisor and told me they though it could be a fire hazard and that it was going to be escalated to a different department and gave me a ticket # 018728152 and I would get a call back within 24 hours. I said I didn't think it was a fire hazard but I was afraid it might break my televisions. I have never got that call. Now finally my day off and wanted to leave hours ago but after calling Comcast & talking to three people who could obviously care less I have spent my one day off trying to find out how I can get in touch with the right person inside the organization. I sure hope this works. thank you

Jasmine said...

Dear Comcast, I need help!!! I wrote the entire story about what I have been going through for three years and as I went to publish it was lost. I have had horrific experiences for three years straight and at least 15 techs out here. The problem not only still exists but has gotten worse. I called customer service and spoke with two reps who had terrible attitudes and a supervisor that I want to report. Josh # 120510. They should at least try to act like they care about all the trouble I have been through.

Jasmine said...
This comment has been removed by the author.
Blaine said...

I have only had Comcast for about 4 months, and have had nothing but problems. My wife works for NBC, so we do receive an employee discount which makes more patient with the service than anyone should ever have to be. If it weren't for the discount, I would have never changed my service! The tv loses the picture, but the sound will be fine, or sometimes it loses both. I have had 8 service technicians respond to my numerous service requests, and none of them can correct the issue. I have actually had a couple of them tell me they use Brighthouse, or that Comcast is a terrible service. That Comcast bought out Adelphia cable and use their old lines and only cut-n-splice cabling problems instead of running new lines, etc... How can a service that is dependant on customer satisfaction remain in business when they obviously do not care about their customers?!? I want to stay with the service, mainly for the savings, but my wife (who works for the company) is fighting me to go back to AT&T! How sad is that!

davewilliams@comcast.net said...

Comcast has engineered it's customer service to be such a pain in the azz most people give up.
the hidden charges and surprise billing is border line theft. It took me 2 hours on phone to try to resolver issues that didn't get resolved. Next step contacting attorney generals office for deceptive business practices. Advise, thinking Comcast, run, don't look back

Anonymous said...

account number 8155400600521023
I have set up service as a new customer. Our family has just relocated to a new house and we have been eagerly waiting our cable installation (mainly our 3 children are lost without it)! We had a service appointment at our address on Sunday Aug 3rd between 7:30am-8am. The technician showed up at 8:05 (not a problem) he did confirm that service was active from previous tenants but said he can not locate the active line. Funny thing is, he only checked 1 cable line that was in the living room and said he had another appointment to get to. When leaving he stated his supervisor would be by sometime today. My wife spent a majority of our Sunday trying to reach someone to find out what the next step was. We kept getting the run around a supervisor would be calling within the next 30 min, 2 hours later still NO CALL, so we called back. Finally after waiting on hold for 55 min for a supervisor…. We were able to speak with Sonia McColan she apologized, and said that no one would be going back out that day (sunday) she said she would set up an appointment for Tues. Aug 5th between 2-4, she guaranteed service would be complete the same day. She also confirmed it would be a supervisor not a reg. tech for install only, as the line problem had been noted. She issued a credit for installation, and our first months bill. I went on thinking one more chance never hurt anybody, and let’s give you a chance to make it right. Mistakes happen! Well you can imagine our shock when my wife took off of work yesterday at 1:30 to ensure someone would be there for the cable installation between 2-4. Well around 3:58 a tech. should up only to say by 4:05 he is not the correct tech for the job. He said a construction crew would be out to re do a line within 9-30 days he said that his supervisor set that up on Sunday.

Here are a few questions I have

1. if that was set up on Sunday, and nothing could be done for 9-30 days why were we (the CUSTOMER) not notified?

2. Why would a supervisor from comcast set an appointment if that was the case?

3. How could service been active within the past week, and there is no active cable line?

4. My wife missed work, just to be disappointed, well played!

5. I assume we are not a valued customer, and possibly our business is not wanted?

6. Are you really that big of a company to not understand new customers are what keep your business growing?

Customer service should be a high priorty for new customers, especially when the first appointment did not go smoothly. Everything that could be done to ensure the 2nd appointment is handled well should be done. Your company has failed to do this. I do not feel even a credit for 1 month bill compensates for the way we have been treated. I for one do not feel like a valued customer at all. I feel like you could care less if you get our business or not. I am highly disappointed with the customer service we have received & 1 month credit to our bill does not compensate the poor treatment of new customers. It is really really sad, how this company has failed at customer service. Without your customers you would not be a business…..

Molly Henson said...

Not only are your analysts incompetent, they are rude and misleading. Your website clearly shows channels available in certain packages, but when trying to resolve why we aren't getting those channels, we are passed along to 8 different analysts. Not one of them explained the issue to the next analyst they handed me to. I was also arbitrarily cut off from one analyst who refused to attempt to solve my problem. I understand the people you hire are paid hourly so they get paid the same no matter whether they help anyone or not, but maybe incentivizing them to solve problems or, perhaps, EDUCATING them in order to handle these issues would make for a more positive customer experience. I have been a loyal Comcast customer for over 15 years. But, no longer! I will be turning to my other options. I will be voicing these same complaints on every blog and message board I can find. I will also be telling all my friends and neighbors and will be making a formal complaint to the BBB. Just keep aiming for unsatisfactory. You seem to be comfortable there.

Molly Henson said...

Dear Comcast,

Not only are your analysts incompetent, they are rude and misleading. Your website clearly shows channels available in certain packages, but when trying to resolve why we aren't getting those channels, we are passed along to 8 different analysts. Not one of them explained the issue to the next analyst they handed me to. I was also arbitrarily cut off from one analyst who refused to attempt to solve my problem. I understand the people you hire are paid hourly so they get paid the same no matter whether they help anyone or not, but maybe incentivizing them to solve problems or, perhaps, EDUCATING them in order to handle these issues would make for a more positive customer experience. I have been a loyal Comcast customer for over 15 years. But, no longer! I will be turning to my other options. I will be voicing these same complaints on every blog and message board I can find. I will also be telling all my friends and neighbors and will be making a formal complaint to the BBB. Just keep aiming for unsatisfactory. You seem to be comfortable there.

Comcast Customer Service said...

If you are facing any kind of technical issues related for Comcast Technical Support then you may call Comcast Technical Support Number 1800-721-0104 which is available for you 24/7

For More Info:- http://www.email-customer-support.com/emails-support/comcast-customer-service/

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