Sunday, March 23, 2008

Send This to Everyone. EVERYONE.

Here is the YouTube link for the ComcastMustDie public service announcement.

http://youtube.com/watch?v=v0PzNqXQMqk

The spot was created by David Fields of FieldsDay Productions in Studio City, CA.

http://www.fieldsday.com/

The actress is Olga Rosin.

Please forward this to absolutely everyone, the goal being to generate more and more traffic here, and therefore more and more pressure on Comcast.

416 comments:

1 – 200 of 416   Newer›   Newest»
Anonymous said...

I am a new comcast customer. They recently bought out insight communications. I have had nothing but problems with them. They had our local newspaper write a story about them. They said that they have changed and their customer service has improved. I BEG TO DIFFER! I am currently on hold and have been on hold for about 15 minutes. I am currently waiting to speak to someone about a billing error. I can almost guarantee you that this problem will not be resolved. My bill has gone up $30 since they took over (sometime around Feb. or March) and I haven't changed any of my services. They have it made because they know they are the only cable provider for the area. COMCAST MUST DIE!!!

Anonymous said...

In December 07, I combined or "bundled" my phone, cable, and internet service with Comcast. From the very beginning, I have had nothing but trouble with their services. When you call customer service, and finally talk with a representative, they are foreign and you can not understand them. When I have requested to speak with a supervisor, they say that a supervisor is not available or can not help me. The last straw has been with my billing. I requested a seasonal charge for February and have now received a statment for over $200.00. I even went to the office here in town, and they do not listen, just tell me I must pay and that is the amount I owe!!!I am now looking in to DirectTV, A.T&T. or the Dish. COMCAST MUST DIE!!!!!

Anonymous said...

And the joke goes on . . . on me! I moved to Napa Valley from San Diego January, 2008. First I was told that Comcast had no service at my new location . . . wrong! My neighbor has had their "service" for 10 years. I called Comcast back. For the next several times, I was told just enough info by the installation guys, Customer Service on the phone and again at the office in town to make the wrong decisions, resulting in more calls, more service requests, and more trips to the office. Despite many calls for help and repair, my Comcast email totally sucks. Often I can't open the Address Book, the Reply or Compose box opens without the toolbar and to date I still can't "add a photo." Now I know why my friends refer to it as "ComCOST." It's costing more money, it's stealing our time, and we still have lousy service. Acct#8770-35-072-0226828.

Anonymous said...

i am a comcast customer and have been for 10 months. I have yet seen a REAL COMCAST TECH??? It seems that i have a contractor for comcast (non-stop cable) at my house once a month tryin to fix the service. The problem is they suck!!! They are always two or more hours late. I had a two o"clock appt. they got there at 8:30pm then said he couldn't help me. A month later the tech didn't told comcast that they serviced my house and they never called or showed up they said i had to re-schedule for the next day. The latest is about 3 weeks ago. I took off work again to wat for a two o"clock appt and they never showed. I called they said they cancelled the appt and said my area has a shortage which was fixed i said ''good but my service is still f****ed up. Needless to say my husband is learning how to fix it on his own. He's an exterminator he's just as qualified as comcasts contractors (non-stop cable). COMCAST customer service in person and on the phone SUCKS!!!! To many stories not enough time. 05014555255065

Anonymous said...

Comcast must die!

Anonymous said...

just bad!!A cable company

Anonymous said...

After doing some homework/research, my wife and I decided to go with Comcast. From the very beginning, we have had nothing but problems and headaches. It started when the installer came and installed our internet line and cable tv. the internet wires were installed very poorly in the basement and we got the wrong cable box. after calling them and telling them of the problem, i had to go all the way to one of their payment centers and exchange my box. now that i have the right box, the remote and the box itself doesn't turn on when you hit the power button. i gave comcast the benifit of the doubt from the beginning. but i have had nothing but headaches since i decided to go with them. i am really regretting my choice. i just wish their were other companies to choose from than Comcast.

Anonymous said...

Call AT&T!

Anonymous said...

i saw the report on the ABC news about this site and thought it was a bit extreme- but COMCAST got me today, i was transfered 5 times, hung up on as well as kept on hold. I spoke to BETHANY in DALLAS, JEREMEY the supervisor, Herbert the super supervisor and still no one could find my account so that i can make a payment. The only reason i called comcast today is because they left me a message giving me the 866-243-1801 number to call. AM I BEING PUNKED ???????? I m waiting for VERIZON to become available in my area- I hear they are on top of their game and pride themselves on good customer service.

Anonymous said...

I live in Houston and used to have my service with Time Warner. But as things happen, TM traded the Houston area to Comcast for the Dallas area. Under Time Warner I had a great promotional plan and it was my understanding that all plans in place when the exchange took place would remain. WRONG.
I have had nothing but trouble with the folks at Comcast. First, my bill went up some $70.00 and when I called in, I was told that I never had a promotion at all. The plan I had with TM was the triple play for $99.00 which included phone, internet and High def cable. It also included a free HD DVR and the preminum channels for one cent. It was a great deal. However, it did not take Comcast long to change that. I still had 9 months to go on the package but no more. I complained until I was blue in the face and finally got someone to give me the Comcast triple play, I have to pay for the HD DVR and preminum channels so I guess this is a partial victory. The bottom line is I was screwed and it just isn't right.

Anonymous said...

I live in Houston and used to have my service with Time Warner. But as things happen, TM traded the Houston area to Comcast for the Dallas area. Under Time Warner I had a great promotional plan and it was my understanding that all plans in place when the exchange took place would remain. WRONG.
I have had nothing but trouble with the folks at Comcast. First, my bill went up some $70.00 and when I called in, I was told that I never had a promotion at all. The plan I had with TM was the triple play for $99.00 which included phone, internet and High def cable. It also included a free HD DVR and the preminum channels for one cent. It was a great deal. However it did not take Comcast long to change that. I still had 9 months to go on the package but no more. I complained until I was blue in the face and finally got someone to give me the Comcast triple play, I have to pay for the HD DVR and preminum channels so I guess this is a partial victory. The bottom line is I was screwed and it just wasn't right.

Anonymous said...

Has anyone ever forgotten to pay their bill and all of the sudden you get a disconnect notice that was dated 2 days prior to when you actually got it?? It's happened to us twice. Once, they did cut our cable off and we had actually paid it but they somehow "lost" the confirmation number. I had to get our branch "big dog" involved to get our cable cut back on. Another thing that i'm REALLY upset with is that i called comcast about 2 weeks ago because one of my co-workers said they had a heck of a deal going on. It was like digital cable for 29.95 for a full year with 14.95 (or something of that nature) for internet. When i called to give them the promo number so i could take advantage of cheaper prices (i currently pay almost $170 a month) they said "oh, we only ran that promo for 24 or 48 hours, i'm sorry.. but i can give you 12 bucks off a month"! WHAT! They're afraid that everyone will screw them like they've been screwing us for years!! Our electric company is getting fiber optic cable soon and you better BET i'm switching if i dont switch to dish first. I can deal with dsl, atleast it's cheaper and JUST AS FAST most of the time! ACCT 25201-775747-16-4

disconnectcomcast said...

Looks like Communistcast is doing it's best to spread their propaganda on any site that has negative comments.

How about putting that effort into hiring REAL Comcast employees, not outsourcing to call centers in Canada and Mexico? How about hiring competent people and train them well enough to support 'customer first' and 'first call resolution'? How about paying top management less (they're failing horribly!) and your 90,000+ employees a fair living wage that would attract top talent? How about not planting posts trying to disguise how horrific a company this is to work for?

Management, Brown Noser, Union Buster...whatever. You all spew the same rhetoric. Or maybe another lame PR firm Comcast hired to do some "Astroturfing".

TsR said...

Comcast Stands to Lose up to $58,000 in monthly revenue

Contacting Comcast to resolve even the smallest problem, is nearly impossible. I've spent many hours on the phone with them just to be talked down to or hung up on.

I personally consult with 487 businesses in the Bloomington / Normal area. Over the past 8 years, I've migrated or suggested these businesses use the Former Insight BroadBand service based on Speed, Reliability, and Customer Service.

Since mid-February of this year, several of my clients have had problems with speed, routing, and general connectivity. I've tried to work with Comcast to resolve the problems, but at this point, I don't think anyone in that entire company knows what an IP Address is.

Since I can not count on Comcast delivering reliable service, I've begun the process of migrating those very same clients to Verizon or A5 for data services.

I never believed a company could come in and destroy a good thing in such short order. Insight built a wonderful network over the last 7 years and within 2 months, Comcast has turned it into a huge pile of steaming crap.

So unless Comcast wants to lose 487 monthly business class subscribers, they may want to setup up to the plate and repair the damage ASAP.

My account number is: 8798520300038839

Anonymous said...

"Comcast blasted"


By Daymond Steer

Published: Thursday, Mar. 27, 2008

MILFORD -- A Comcast spokesman took an earful of criticism from selectmen and residents at a hearing for the cable television provider on Monday night.

In addition to carrying the cable agreement with Milford, Comcast also provides phone and Internet service to some residents. Comcast has 4,500 cable customers in Milford since taking over from Adelphia in 2006.

Town Administrator Guy Scaife said he called for the performance review because Comcast ignored the town’s requests for two more municipal channels in addition to channel 21, which the town already has. Scaife hoped the hearing would push Comcast into its contractual obligation to provide the channels.

Comcast has ignored the town for more than seven months, Scaife said.

During the hearing, Comcast Senior Community and Government Relations Manager Bryan Christiansen admitted Comcast was contractually obligated to provide the channels, but has failed to do so.

Selectman Jim Dannis said he had hoped Comcast would attempt to regain the town’s trust by offering to pay damages to the tune of $150 per day for the duration of the breach. A reasonable businessperson would make such an offer if he or she failed to live up to an obligation, Dannis said.

Comcast isn’t prepared to pay damages, Christiansen said. However, the company is prepared to activate the channels no later than April 4.

The reason Comcast has failed to activate the channels is because, until recently, the company didn’t have the $30,000 it would take to cover unanticipated costs.

“You don_t have to believe me, but I don’t want to come back here if the channels aren’t launched,” Christiansen said.

Scaife objected to Comcast’s excuse, considering that it’s a multi-billion dollar company.

“It’s a little ironic that your chairman and CEO was proud to announce profits of 54 percent,” Scaife said. “We’re talking about a $30.9 billion corporation. A company that had such a good year in 2007 they announced significant dividends to the share holders.”

Milford officials want the additional channels because they would allow the town to more effectively spread programming over prime time, Scaife said.

With two more two channels, the town can air a selectmen’s meeting, a school board meeting, and another program concurrently at times when people are likely to watch, town officials say.

Selectman Kathy Bauer was frustrated with Comcast’s lack of response to the community and its laissez-faire attitude toward the town’s concerns.

“For a company as large as yours to have a total lack of response astounds me,” said Bauer. “Where can we place our level of confidence in the future?”

Additionally, Comcast was contractually obligated to provide notice of the public hearing on the town’s Public Education Government Channel 21, but failed to do so.

Selectmen seemed surprised Comcast plans to bill subscribers for the additional equipment it will need to install at the high school’s television studio in order to get the channels working.

Scaife asked Christiansen to explain, in writing, what equipment the town would be charged for. Scaife also wanted Christiansen to identify the section of the contract that allows Comcast to charge for that equipment.

The hearing also gave residents a chance to have their complaints heard, and a handful of them did. The most serious complaint came from Sandra Courage, who said she lost her phone and/or Internet service for a total of 17 days since mid-February when she switched from AT&T to Comcast.

“I’m not very happy with Comcast to say the least,” Courage said.

Christiansen replied that he would look into Courage’s issues.

In one particularly heated moment, Scaife became exasperated while explaining how Christiansen’s superiors ignored his complaints about the company’s service.

“It seems like there is a very a conscious effort to say ‘no we will not talk to you,’” Scaife said.

Christiansen replied that he didn’t think it was a conscious effort.

“So, let me clarify,” Scaife said. “Your vice president and president are subconsciously not responding? No, I think that was a conscious effort.”

http://www.cabinet.com/apps/pbcs.dll/article?AID=/20080327/MILFORD01/502271354/-1/milford

brenda goodrich said...

comcast is very rude i have cancelled my services due to poor customer service skills they called me a lier and totally over billed me and showed my family and i we are not important so good ridens my name is brenda one very unhappy customer #530-749-8503
if you have the decensy to call and apologize or e mail goodrichbrenda@aol.com

brenda said...

goodrichbrenda7@aol.com

Anonymous said...

Love the site; here's a letter I sent to Comcast this week... (DirecTV hasn't sucked near as bad so far)

"I'm writing you to say how happy I am that I recently moved and was at last able to get rid of Comcast, the only cable service available in my old apartment complex.

Without even a hint of exaggeration, I must say that Comcast provided the worst customer service I've ever experienced in my life. The people at the IRS and DMV are saints compared to Comcast. I have explicitly left the company because of this, and for no other reason whatsoever.

It started when the company missed two straight appointments to even hook up the cable. Two! And of course they took weeks to reschedule. When the technician finally showed up the third time, he couldn't figure out how to hook it up. It took several more appointments before anyone finally figured it out. Despite the extreme wrong done to me as a customer, there was never once an attempt to expedite service. Every time I called to complain and make a new appointment, I was treated with an imperious disdain that was so galling that I can't blame the local woman who made headlines when she showed up on your premises with a hammer.

Throughout the time I had Comcast, I had severe problems with my service, not receiving several channels that mattered to me. After a couple visits from technicians, I was told I just wouldn't be able to get them reliably, because I was in a tall building. And yet, I paid for them.

So it came as no surprise when Comcast scheduled an appointment a few weeks ago to pick up its equipment and no one showed. I've scheduled another appointment for this weekend, and if no one shows again, I absolutely will not, under any circumstances, accept any charges for the equipment.

Despite all of this miserable customer service, I have sat through more Comcast advertisements than any kind of advertisement I've ever witnessed.

Get a clue. Comcast has have lost me, and many other customers that I know personally, because of its horrible, horrible, horrible customer service, not because I haven't heard of Comcast's Internet service. And you have lost me as a customer for the rest of my life.

Good riddance,
Tim"

Anonymous said...

Oh, and you'll never guess -- they didn't show up. Even though they sent a postcard reminder about the equipment pickup to the right address, they sent the pickup person to the old address. Perfectly Comcasty. --Tim

RumorsDaily said...

I can't find any obvious contact information, but I just made this video about my experience with Comcast's On Demand menu system:

http://www.rumorsdaily.com/2008/03/30/comcasts-flawed-on-demand-system/

Enjoy

Anonymous said...

My name is Wayne Eddy from flushing michigan
Hey i purchased a bundle of phone internet and cable through comcast flint michigan december of 2007 had it for one month and shut services off returned equipment and requested a final bill never got final bill after months of being lied to and told it was in the mail only to find out that they were still billing me from december 2007 till march of 2008 and charging me for equipment that was already turned in so now its all in collections and with no appoligies after being lied to again and they said they removed it from collections!ive never seen a company that lies and cheats its consumers so much and you cant do nothing about it what do you do wait till they ruin your credit you can dispute it but they still lie to ya how does the consumer win if anyone out there knows how to get this done let me know would ya tv_officer@yahoo.com

Anonymous said...

OH JUST INCASE COMCAST WANTS TO CONTACT ME HERE IS MY CUSTOMER # IN COLLECTIONS
01-009501-16397913-00
WAYNE EDDY FLUSHING MICHIGAN

Anonymous said...

SORRY IM REALLY PISSED OFF
MY DIRECT TV IS WONDERFUL
WAYNE EDDY

Anonymous said...

***** I M P O R T A N T *****
______________________________

In your most recent bill (or at least in mine and I'm assuming yours), Comcast recently included their "Comcast Agreement for Residential Services" pamphlet. It is basically the agreement between us and Comcast. This agreement has a mandatory arbitration section (in section 13), which basically means that we agree not to file suit in court and submit to binding arbitration. IF YOU DISAGREE, the agreement states that customers may OPT OUT by mail or at: www.comcast.com/arbitrationoptout and the agreement goes on to assure customers that their decision to opt out will not adversely affect their provision of services. I for one will be opting out, because if I decide to sue, I would prefer to sue and not be forced into arbitration. FYI, the agreement states that you have only THIRTY DAYS to opt out.

brain said...

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; HOWEVER, THEY HAVE NOT FOLLOWED THROUGH WITH ANY ASSISTANCE.

I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, AND I canceled my service.

The Comcast Agent from the ESCALATIONS DEPARTMENT told me that he would look into getting me a check for the money I WAS OWED, and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


My Situation:
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.

FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200.

WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!

There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN!
I want the MONEY that is owed to me and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill!
My account number is 8220-18-890-3684082.

Amielya

brain said...

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; HOWEVER, THEY HAVE NOT FOLLOWED THROUGH WITH ANY ASSISTANCE.

I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, AND I canceled my service.

The Comcast Agent from the ESCALATIONS DEPARTMENT told me that he would look into getting me a check for the money I WAS OWED, and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


My Situation:
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.

FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200.

WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!

There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN!
I want the MONEY that is owed to me and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill!
My account number is 8220-18-890-3684082.

Amielya

Ameelya said...

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; HOWEVER, THEY HAVE NOT FOLLOWED THROUGH WITH ANY ASSISTANCE.

I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, AND I canceled my service.

The Comcast Agent from the ESCALATIONS DEPARTMENT told me that he would look into getting me a check for the money I WAS OWED, and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


My Situation:
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.

FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200.

WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!

There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN!
I want the MONEY that is owed to me and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill!
My account number is 8220-18-890-3684082.

Amielya

Anonymous said...

I have had comcast for many years. In November I signed on for internet, cable and phone service.What was I thinking!!!It has been a nightmare ever since and as of today I still don't have the service I have been paying for. My telephone doesn't work or should I say works when it wants to, cuts off in the middle of a conversation. ON demand is finally working..at least I think it is.But who knows if you don't check everyday, every minute. I have no choice as most of you don't since FIOs package is not available in my area. I am tired of paying monthly payments for a service I haven't gotten since I signed up. Before Comcast gets in to the phone business they need to research a little more on how to deliver. They know that if they keep someone on your case, there really isn't anything anyone can do because they (in there minds) are trying to fix it. My question is how long does it take to fix? My problem apparently takes..what is it now 5 months and it's still not fixed.Sorry Reggie but it's beyond you now !
Donna(Just another dissatisfied Comcast Customer)
Ref#01-104662

Anonymous said...

I am happy to say I HAVE FIOS!!!!!!! I got rid of Comcast about 7 months ago and I have never been happier!!!! I got rid of them the very day FIOS was available in my area (I live in Philadelphia, PA Yeah that's right in so called "Comcast country") The fact is Comcast's picture quality on SD or HD is trash. Thier installers are idiot's, and their customer serivce people are rude ignorant and they just straight out lie to you. I never want to hear out of the Help desk's mouth and I quote "what is an HDMI port?" ARE YOU KIDDING ME!!!!

I called once to complain about the Picture quality on HD and I was getting no where so I asked for the manager when his smart @$$ got on the phone he said to me "i can't afford HD so I don't even know what it looks like!" So I had two people who had no idea what I was talking about. How are they supposed to help.

I will NEVER go back to comcast I would rather go without a TV then put them back in my house.

So everyone sit tight once FIOS is available in your area GET IT!!!! Customer service is friendly they know what they are talking about and if you ask for a tech to come out to your house they will be there the next day, not the next week like Comcast.
DEATH TO COMCAST LONG LIVE FIOS!!!!

Anonymous said...

Nothing like being charged for calling customer support on a service I already pay for!

Comcast can die in the fiery pits of hell!

The story:
My On-demand didn't work, so a technician came out to my house to check my line signal. All was good, except for the line-in was coming through the VCR, which had worked for everything else.

Fast forward 2 days I check my online bill, and a $24.95 charge was posted to my account for the so called customer support call. No mention of this by the tech prior to or after his visit and line tests. In fact all the tech did was check the line signal then unhook the vcr! And thats worth $25???

Way to nickel and dime your customers comcast, and even without their prior consent or knowledge of such charges.

Let this be a warning to anyone else that might call their so called customer support.

However I do have to give credit where credit is due, the online chat support reversed the charges for me, when I raised this issue.

But damn if i dont feel defrauded right now, if I didn't check my bill I more then likely wouldn't have noticed it and wondered why my bill was higher this month.

Anonymous said...

This is a awful video, however I appreciate the sentiment that is shared here. Comcast simply needs to focus on customer service, service reliabilty, and billing. Every customer screams for it, but instead they deliver god-awful attempts at providing web-content, and on-demand crap that no-one wants.

Everything else such as "Fancast" (I mean really, who the hell wants that shit) should wait in favor of customer service based projects.

Roland said...

I am having issues with Comcast and their lies. They have gotten really good at it too. I call 1-800-comcast to discuss an amount that I didn't owe because I want service in my name. I had service with comcast over 4 years ago and now they want to tell me that after I went to the office in Sheridan, PA to return my modem and cable box and pay my bill....4 years later I never did any of those things. Oh, but wait, a few weeks ago the cable box misteriously reappeared, but not the modem turned in at the same time....ok FINE I gave up and hung up, then this guy knocks on our door to pitch the new triple play package, we listen and SIGN UP then he tells us that we need to pay $134.00 for a modem never returned...whatever I'm not paying for that I RETURNED IT...then we go to Wal-mart in Robinson, PA, here we find a wonderful woman who helps us, signs us up and then when we call her back to find out what is going on, she tells us that she found this modem and removed it from the account, but there is still a balance of $134.00...ok at this point I am beyond pissed off....I told her they told us that amount was FOR the modem and that if it was taken off then there isn't a balance....she stated to call 1-800-comcast to speak with collections about the remaining balance...I called the number and when through all these prompts to hear "I'm sorry that I can't help you with this account but if you would like to pay for this modem I will take a payment right now" I'M NOT PAYING FOR SOMETHING THAT I RETURNED, I will transfer you to collections then, I am only with SALES....now if you couldn't help me in the beginning then why DO YOU TRY....fine I get to the collections department, speak to another idiot that tells me there is a modem on the account and that it was NEVER RETURNED....I argue this same point with him over and over....we returned this...well there is no balance on your account except for what you owe for a modem....I RETURNED THAT! I ask to speak to a supervisor, after being placed on hold I was told that "I'm sorry I can't seem to locate one right now, I can have one call you back in around 24 hours" DO I CARE TO WAIT 24 HOURS FOR SOMETHING I RETURNED NO!!!!!!!! I called the lady that was at wal-mart back AGAIN and told her what happened and that they told me she was a liar, now she is on the phone with her supervisor, because SHE COULD SEE THE ACCOUNT no one else can see!!!!! old acct #8493100050943641 changed on 7/12/07 to new acct# 899321005285011 which shows that TECHNICIAN dispatched to house 7/2005 and modem returned on 08/2005...NOW WHY CAN ONLY SHE SEE THIS ACCOUNT AND NOT THESE IDIOTS I TALK TO ON THE PHONE!!!!!!!!!!!!!!!!!!!!!!!!! GET THIS MATTER SETTLED ONCE AND FOR ALL....I watched the abc.com live from you tube...COMCAST WANTS MORE HAMMERS BASHING THEIR EQUIPMENT DON'T THEY???????????????

Anonymous said...

Well, well...where on earth do I begin....and where on earth are all the consumer fraud Lawyers? Are they under the same rock as the Divorce Lawyers. And, Hey, while I am pssing people off here, lets cut to the chase and ask how is it that more than a year ago my friend was signed up for net and tv at $53/mo for 12 months. She wrote exactly that on the money order and indicated that the $53 was the initial payment on a 12 month contract for Comcast net and Digital TV. Comcast cashed it and then deposited it in an AMERITECH account. No one would tell her why she was paying Comcast when they were depositing her money in their competitors bank account. None of the local TV Consumer Reproters would take this on either. She still has the copy of the cashed Money Order. They never honored that agreement and 3 months later she was paying more than $120/mo! The phone number to the guy she had signed on with was abruptly disconnected when she gave it to Comcast as proof.
NOW TO ME & MINE
I just forked out $99 for what was supposed to be a $74 promotion with the promise that the bill would be $74 flat, no more, nada. Right. They suddenly added taxes, then charged for the only good kids channels there are, I have no specialty channels just basic digital. Moreover, at the beginning they cost me 4 shifts of duty time. This comes to nearly $1K! %960 to be exact. They did comp me 2 months, but only after a huge hassle and many reps. 2months? WOW! Even at their inflated promotional rate, (which BTW was suposed to be 12 months) they still owe me 7 and 7/8 months service. So here you go Comcast! I, too, saw the ABC segment wherein the gal who took a hammer to your site equipment. I have bail set aside already. Ace tells me I can purchase a doozy of a hammer for $15. So what's it gonna be, Comcast? It's your call now. You owe me $700+ or at least 7 months bundle service. #8798300047849347

u235sentinel said...

Absolutely hilarious :-)

There are many of us who despise the companies "customer disservice". Like Microsoft, it's a monopoly which is failing and people are finding alternatives.

Speaking of which, my family was getting tired of receiving Concast mailers now that our 12 month termination is over. So we did something about it.

We sent the company a message

Enjoy :-)

janette said...

My mom lives on Long Island and has Fios. So do certain places here in Montgomery County Maryland: if you're in a house or the richer areas. But if you're in an apartment, more than likely the only choices you have are either Verizon DSL (sloooow and not as secure) or Comcast. ALL the apartments here have it because Comcast is Montgomery County Cable. I just did a speed test, noticing that it's slow sometimes. I did another test as well. Both tests showed that Comcast is compressing their files to keep the uploading speed slower but it also affects everything else. Trust me, if I had a choice, I'd have RCN again, I LOVED them. But most of the apartments in this area have a deal with Comcast already.

Anonymous said...

The crazy thing is, I'm not even that angry at Comcast. At least, I wasn't. It's a shame I feel like I have to post at this site to have a hope of getting a response from the company that makes any sense. I recently cancelled my service -- $96 a month was just too expensive for me, considering that I didn't have any premium channels (I did have a DVR though -- and wow, that DVR really blows.)

Anyway, I took all my equipment back to the local office and asked for my service to be disconnected. Sure enough, my credit card was recently automatically billed for $95.77, because I had set up automatic bill payment. I called Comcast twice and two different reps said that they have to process this cancellation and send me a paper check, and it'll take four to eight weeks. What?? It took their computer two seconds to make the charge, and it's going to take them a month or more to process a refund? I even tried to time my cancellation so that this wouldn't be an issue. If I wasn't paying by check, why do they need to process the refund by check? Just to hold on to the money for a little while?

Look, Comcast, I didn't even have any huge problem with you besides the fact that your DVR is pretty bad and you're way too expensive. I hate to have to join the crowd of the discontented here. 09529-255116-04-1

Anonymous said...

COMSCAM is a more realistic name for this huge congress supported consumer rip-off. When I first started getting cable tv it was for 2 things: MTV and ESPN boxing. MTV has long since become boring and ESPM boxing is now seasonal and is not representative of the best of the sport. Poker has been unofficially designated as a "sport". Kudos to ESPN (the leader in sports hypocricy). And than there is the wide, wide array of choices we have movie-wise. How many "Godfather weekends, etc, etc, can one take? Or Law and Order re-runs for that matter. COMSCAM seems to be trying to find out exactly that. When I see the same movie run at the same time on two stations owned by the same person/company. Ditto Law and Order, etc. When I pay 2 dollars a day for the same recycled crap over and over and over and over, etc, when I pay for channels in languages I don't speak, when I pay for channels pushing religions I don't believe in, when I pay for channels who can't wait to sell me tons of cheap crap, condos in Florida swamps, or engenious ways to enlarge my penis, when I pay for services from a company who tells me that the reason that my television gets ghosting on AMC is the fault of my tv (which has amazingly self-corrected),when I get yet another rate increase without any increase of product (a decrease of product actually), when I pay for these things and everything else I get really pissed and want to retaliate. These anally retentive fat slugs (I envision them all as looking like Karl Rove) are more into milking us than giving us an honest product for a fair price. To anyone who reads this : COMSCAM accepts checks addressed as such. Because they know who and what they are.

Anonymous said...

I have called comcast wed of last week for service thinking that I have planned ahead Sat they come out and can't connected my service they then sch me for Sun they come out and still can't connected my service I call cs and they let me speak to Mgt and she listened to all my problems and then tells me there is nothing she can do and it may take about a week before they come out and they are not for sure I will have service. I have called at&t and now I have an appt for wed and they were very helpful.

Anonymous said...

Yet again. I have been on the phone with comcast all day today. THEY miss applied my payment to someone elses account on March 14th. One month later and 11 phone calls, 4 emails and 1 fax later they say they have posted the payment to my account, but alas, I will not know until tommorrow if it went through. In the mean time, they have turned off my account for the 3rd time and this time closed my account and will not turn it back on, they say at least until tommorrow. I took off work today to deal with them, now I will still not know if it is fixed. Again. At this point I have invested 6-8 hours of my time. Used up favors with friends to borrow phones, internet, computer, printers and fax machines.

Sincerely,

The little guy who just wants his life back.

Christina said...

I posted a few posts earlier about my issues getting a refund of a bill that had been automatically deducted from my credit card. I will say that Comcast followed up with me promptly after that post (within days) and the situation has been resolved to my satisfaction.

I just wish that the people who take customer calls were a bit more knowledgeable. One day I may want cable again, but I've bought a TiVo and I've read so much negative stuff about Comcast and cable cards that I dare not even risk that at this point. However, if I do make that choice, you best believe I'm going to use the Comcast contact I've already made to smooth the path.

Shannon Kish said...

LOL. I got a great big laugh today.

I have been having problems with accessing certain sites on a certain server. I have contacted Comcast about the issue multiple times with no change.

After doing some research online, I got a hold of an email address for this specific issue-- We_Can_Help@cable.comcast.com

So, I emailed some information to this email address with little hope of an answer.

I got an answer from Frank Eliason that simply said, "We will get this looked into."

I responded with a cynical response explaining that I would believe that when I see it happen since their track record with me has shown that they fail miserably at providing customer service.

Mr. Eliason responded promptly with something that made me laugh quite a bit. A direct quote-

"We usually have pretty good track record at helping. Hopefully we can earn your trust. Thank you!"

I literally laughed out loud when I read that. I spit out my coffee and couldn't stop laughing.

Is he delusional?

By the way, if you would like to directly contact Mr. Eliason for any assistance he can be reached at the following email addresses--

We_Can_Help@cable.comcast.com
Frank_Eliason@cable.comcast.com

Perhaps he can solve some issues you may have.

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MICHAEL said...

I HAVE TAKEN MY DVD RCORDER TO CIRCUIT CITY FOR REPAIR. IT HAS BEEN OUT SINCE MARCH 24TH. AND I AM GETTING THE RUN AROUND WITH IT. ANY ONE KNOWS WHAT I CAN DO ABOUT IT PLEASE RESPOND TO ME. MY NAME IS MICHAEL E CELLINI. EMAIL ADRESS IS mrc041529@aol.com
THEY HAD TOLD ME IT WOULD BE FIXED IN 3 WEEKS. IT HAS BEEN TO LONG

Remember Segretti said...

Bob:

Have you considered the possibility that the gremlins you continue to experience with Comcast are not an accident nor even due to the actions or inactions of legitimate Comcast personnel... but are the work of a powerful entity which has secured the cooperation of utility and telecommunications companies to surveil and harrass citizens targeted for reasons which may not be ethical or legal -- and that innocent citizens are being targeted wrongly, or for the wrong reasons?

Have you considered the possibility that laws and programs enacted to fight terrorism are being hijacked by rogue elements for political purposes... perhaps as a means to track the output of journalists and other opinion makers in the society, people such as yourself?

Remember Nixon's plumbers and the surveillance they performed on American reporters? Have you considered the possibility that such a program -- but must more technologically advanced -- exists in the current climate? Remember "total information awareness"?

Have you considered the possibility that the "Comcast" technician who you let into your home, the guy who's wiring up your gear, is not just working for Comcast but is an agent of an agency conducting surveillance and maybe even harrassing persons targeted by such a program? That telecoms such as Comcast are being used as a "cover" for such a covert program?

A 1998 movie starring Will Smith called "Enemy of the State" outlined how this can happen, and how innocent citizens can get caught up in the vacuum cleaner... and this was back in the Clinton Administration, before Bush and post- 9/11, etc.

Please go rent that movie (based perhaps on reality) then think about the above. Then think about some of the things that have been happening to you. Have you ever seemed to loose control of your computer -- the cursor goes wild, etc.? Are you familiar with "remote computing" and how a computer connected to the internet can be commandeered from remote sites?

My theory is that as a nationally-known journalist, you may be among a population of influential persons "of interest" to such entities and elements. If it sounds too conspiratorial and black helicopterish, just remember how Nixon tracked and harrassed journalists, and ask yourself, could it be happening again... or did it ever really stop?

Compare notes with fellow journalists and see if strange and odds things like those mentioned above are happening to them, too.
We already know that telecom companies are cooperating with warrantless surveillance programs. Perhaps such programs go deeper than even Comcast is aware. Note the references in movie to telecom company trucks and facilities used in the execution of such programs.

Have an open mind about this, and do some internet searches. Check out the development of programs to develop new technologies such as "active denial system". Check out mindjustice.org for an example of how covert programs can affect the well-being of average citizens.

This might be a symptom of something more more troubling than just poor customer service...

I am a fellow journalist and I have had recurring gremlins from not just Comcast, but Verizon. When you call an 800 number for customer service, do you ever notice two quick beeps of differing frequency after you connect? Perhaps calls are being diverted to a special "customer service rep" who is not the rep than an ordinary customer would get.

Please think seriously about what I have said. I am certain my internet traffic is being surveilled so I don't know if this message will get to your site, or if it has been subject to altering or editing. I will be checking this site periodically to see if any of the above strikes a chord what what's been happening to you. You might consider dropping the triple play service and using more than one telecom provider, if only to compare customer service experience.

BTW, I enjoy your NPR show and perhaps we will again cross paths soon... Take the above seriously and do not dismiss this as fanciful.

Evan Jake said...

My son on the phone with Comcast.

Anonymous said...

Since being with Comcast, I am able to receive e-mail from all friends except one. I am able to receive her mail, though my mail will not be delivered to her. She is with a small ISP and Comcast apparently chooses to not communicate with them. I do not understand the selectivity and when Customer Service is contacted, they deny their complicity in the problem. Comcast, are you listening? I would be a very much happier customer if you would resolve this problem. My account # is: 8495 28 038 0007727

Fed_up said...

Ridiculous! Comcast sent two techs to the house in the past four weeks. Not sure if the kids they sent were high or what, but the problem is still not resolved. Worse, I work from the house, so my ability to do business has been severely impaired! I don't know what it is that I am paying for...my service is using down for a good chunk of the month.

Then they erect this giant skyscraper in the middle of Philly...like a giant middle finger pointed at the rest of us. I would jump ship...but no ship to jump to. I guess I'll continue to drown until I move elsewhere.

David said...

Have other individuals in the Montgomery County PA area noticed a marked slowdown of Internet speed on their Comcast Internet service? It seems for the past month that service has been much slower and less reliable. Verizon FIOS has been actively signing up people and they guarantee a faster service experience. I've called ComCast; they say nothing is wrong with my connection. I may give Verizon a shot; it can't be any worse and it's about the same cost.

Ameelya said...

I HAVE NOT received any type of resolution. Not only did I request a check for my credit on my account, I also asked Comcast for a letter stating that I was ALWAYS in good standing and paid ALL of my bills to provide the credit agencies. Comcast HAS FAILED TO PROVIDE me with this simple letter and a check for the money they owe me. I have called the Comcast Representative from the Escalations Department at least 3 times each week for the past 4 weeks, but the representative from the Escalations Department has not returned any of my 12 messages. They receptionist regularly tells me that this employee is on the telephone, but he will get my message immediately. Comcast owes me almost $400 and they refuse to provide me with a check. In addition to wanting my money returned to me, I want a letter indicating that they falsely and incorrectly made he mistake of sending me to a collections company, so that I can provide this documentation to my credit agency. This is EASY to rectify, but they REFUSE! These people have been disingenuous and patronizing as they have neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous!

~ Amielya
My account number is 8220-18-890-3684082.

MY SITUATION IS LISTED BELOW!

2nd of MY SITUATION POSTED on 3/30/08

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; however, they have not followed through with any assistance. I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, and she told me to cancel my service after she was provided the details of my situation. The Comcast Agent from the Escalations Department told me that he would look into getting me a check for the money I overpaid, and a letter that I can provide to the credit agencies proving that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


1st of MY SITUATION POSTED 02/16/08
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.
FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200. WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!
There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN! My account number is 8220-18-890-3684082.
Amielya

Ameelya said...

I HAVE NOT received any type of resolution. Not only did I request a check for my credit on my account, I also asked Comcast for a letter stating that I was ALWAYS in good standing and paid ALL of my bills to provide the credit agencies. Comcast HAS FAILED TO PROVIDE me with this simple letter and a check for the money they owe me. I have called the Comcast Representative from the Escalations Department at least 3 times each week for the past 4 weeks, but the representative from the Escalations Department has not returned any of my 12 messages. They receptionist regularly tells me that this employee is on the telephone, but he will get my message immediately. Comcast owes me almost $400 and they refuse to provide me with a check. In addition to wanting my money returned to me, I want a letter indicating that they falsely and incorrectly made he mistake of sending me to a collections company, so that I can provide this documentation to my credit agency. This is EASY to rectify, but they REFUSE! These people have been disingenuous and patronizing as they have neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous!

~ Amielya
My account number is 8220-18-890-3684082.
MY SITUATION IS LISTED BELOW!

2nd POSTING & Explanation of MY SITUATION on 3/30/08
I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; however, they have not followed through with any assistance. I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, and she told me to cancel my service after she was provided the details of my situation. The Comcast Agent from the Escalations Department told me that he would look into getting me a check for the money I overpaid, and a letter that I can provide to the credit agencies proving that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner

1st POSTING & Explanation of MY SITUATION POSTED 02/16/08
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.
FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200. WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!
There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN! My account number is 8220-18-890-3684082.
Amielya

Anonymous said...

I have been a Comcast customer for several years. Every since I got their Take 3 package, which includes Digital Voice, I have had phone trouble. When I call someone I can hear them talking, but they can't hear me or I cut in and out. Comcast has "tried" to fix it several times, but has been unsuccessful. If they don't fix it soon I'm switching to Qwest. I never had any problems with Qwest phone service. My account number is 8772105770254346.

Anonymous said...

Wow... awesome site. I was thinking about switching to Comcast phone/internet/cable service (from our current AT&T/DSL/Direct TV system). Mainly because of the lower combined price and my complaints from losing Direct TV every time a mild thunderstorm passes through. It doesn't look like that's gonna happen now, thanks for all the info.

Richard Crane said...

Congratulations on your ongoing coverage and media exposure. Yesterday in the Baltimore Sun there was an article about how Comcast has a person whose responsibility is to troll the internet to find complainers and contact them to make their Comcast experience better. Well it's about friggin' time. It does not escape me that they've started this focus on improving customer service AFTER they've lost their monopolistic hold on communities. Now that they are competing with the likes of Verizon FiOS, they've all of a sudden found religion. HAH! Where was the President of Comcast when I wrote him several years ago about the problems I had. NO RESPONSE! Comcast is now reaping what they have sown!

Anonymous said...

Worker thinks it is fun to do donuts in a company vehicle and post them on the internet.

Video link:

http://vids.myspace.com/index.cfm?
fuseaction=vids.individual&VideoID=28868240

Anonymous said...

Donuts link fixed ??

http://vids.myspace.com/index.cfm?fuseaction=vids.individual&VideoID=28868240

Anonymous said...

No more DNS for you!

About once a day my Comcast line just decides to stop handling DNS requests. Anything that uses an IP address, existing connections, recent connnections that still have IP in cache are not affected, but it stops processing new DNS requests. Nslookup fails completely. This is not a failure of the Comcast DNS serv ers, as I have tested hardcoding backbone servers into my router and it still fails. Comcast simply stops routing the DNS requests.

I can fix it easily by disconnecting power and coax to my cable modem. I merely have to do that once a day or so. I haven't bothered to call this in because I have zero expectation that the script reading level 1 support rep will be able to do anything more than lead me through the same reset steps I already perform.

Anonymous said...

Great video! If you want to speed your way through the stages straight to number five, then try using their DVR! It now has the world's worst user interface -- period!!! What a piece of crap!

Comcast recently pushed an unsolicited 'upgrade' of it out and it is absolutely un-usable!!!

For example ... Now while watching a recorded program, clicking FF or REV on the remote disables the stop button for several minutes!!! And their search menu, which was bad but useable, is now is worthless!

I have called their 'Customer Service' to complain and ask for a fix and was told that while other customers had called with the same complaints that Comcast will not be doing anything about it in the foreseeable future!

If anyone from Comcast is reading this ... f*ck you! (I am switching to Dish TV!)

Anonymous said...

OK, this is my last try before I cancel. My account # is 01622 345784-01-3. A few weeks ago, I logged in and found that all of my saved emails were gone. I checked my settings, and they were all checked "never delete". Called "customer service" and the only thing they did is change my password. So then, I had to call back because they locked me out! Of course, on hold forever each time. It has been a few weeks now with no response and the emails are still gone. Today, a few more disappeared. Now I'm saving important emails here - not the B.S. "I love you forever, forward this to 10 people or you'll have bad luck forever" crap. I'm calling Verizon to check availability in my area...

Finally Over said...

When I watched the YouTube video, all my Comcast nightmare memories came back. I am a blogger on Comcast Must Die and my story appears deep in the masses of other unsatisfied with Comcast bloggers. Even though my previous blog was last year as I cancelled service in August of 07, I still look at this site a few times a month just to see if the customer service at Comcast has really improved. I see that it has not. Some of you that are in favor of Comcast may be saying, "get a life, after several months you still check Comcast Must Die". I do and probably always will. I support this blog 100% and hope that one day Comcast will really take notice and make changes to the way they run their business. Oh by the way, I did get a life and switched to DirecTv and have been VERY HAPPY with all areas of their service. I will NEVER go back to Comcast and tell anyone thinking of using Comcast to stay far away from them! Keep up the work Bob Garfield. It is a long process, but you have several that support you....even after months since cancelling with Comcast.

get $90 off your bill said...

http://consumerist.com/385025/how-to-get-90-off-your-comcast-bill

Reader Matthew just cut his Comcast bill in half with a single phone call. He received a flier from one of Comcast's competitors that boasted a much better price than the $175 per month he was paying. When he called Comcast and told them about the better rate, he was swiftly transferred to "customer retention" which must be a place of magical wonderment because by the time he got off the phone his Comcast bill had been reduced by $90. How did he do it? His letter, inside...

While we all love to hate Comcast (and boy have I had my issues with them), I'd like to give them kudos for having a responsive and effective customer retention department (at least for Chicagoland).

I came home today, and found a RCN cable flier hanging on my door. Long and short of it was that they're offering my Comcast-equivalent level of digital cable for $35/month and high-speed internet for $35/month for new customers for the first 12 months.

I called up Comcast's 1-800 number and explained the flier and I was thinking of switching to the guy I got on the phone. He told me that Comcast definitely wants to keep me as a customer, and could I please hold while he transfers me to "Customer Retention."

After about 30 seconds, an extremely polite woman named Shelia comes on the line. We reviewed my account (I have their digital silver package, with 3 DVRs/outlets, and basic high-speed residential internet). Prior to tonight my monthly bill was touching $175/month after taxes.

After about 5 minutes of playing around with the computer she got me a 12 month deal for my current services and boxes for about $86.44/month AFTER tax for cable, internet, and DVRs. No contract extension, no hassle, just an honest attempt at giving a good customer a fair deal.

When I called I expected to have to fight and bitch and moan to get to about $125/month after taxes; imagine my complete surprise when I didn't have to fight, the CSR actively worked WITH me to get to a number I could live with, and did it while treating me with respect, courtesy, and acknowledging that they were asking for my money, and I had a right to get the best deal I could. At the end of the call, I asked to speak to her supervisor to tell him what a great job she had done, and that she had easily kept me and my wife as customers...and he seemed genuinely happy to hear it.

God knows Comcast has their problems, but every once in a while I interact with a person there that really does get it, and makes sure that I, as their customer, gets a fair shake. Even beyond saving me almost $100/month, the way she treated me has earned them a great deal of good-will from me.

Comcast should look to CSRs like Shirley, because it's the Shirley's of their workforce that will help turn them around.

Congrats, Matthew. It's nice, albeit strange, to hear something good about Comcast. We believe that if Comcast can make someone happy then anything must be possible. Maybe there can be peace in the Middle East and maybe that Manson guy just needed a hug. It's amazing how saving $90 per month can turn your frown upside down. Hopefully when your bill actually arrives it still reflects Shirley's magic. We'll keep our fingers crossed.

david said...

November 08
New house in Katy, called Comcast to get service they came out and installed high speed and cable, the Tec ran the line across my back yard lawn and said that a guy would be out to bury the line the next day.
One month later after several calls it was still sitting across my lawn.
I finally got fed up and called them to tell them this was it; if they didn’t get someone out to bury the cable I was done!
Plus it was a safety hazard.
They apologized and gave me one month free.
Good job Comcast.
April 08
Last night my internet and cable went out after getting the run around they finally said a Tec would be out the next day between 2 and 5.
I already had to cancel three go to meetings with clients costing me $$$$.
When will there be more cable companies out there for more compete so we as consumers will more choices and I don’t want satellite.
But if they don’t get this fixed I have no choice but to seek DSL or fiber for internet and Dish network for TV
Thanks to my sprint card for making this post
Account Number: 8777702030639707

Brad said...

I signed up for Comcast and they promised free installation. The install guy showed up with a $45 bill. I told him to pack up his crap and leave. I had a hellish experience with direct tv as well. I dont really watch tv anymore, i just use netflix now.

Dr. Tim Martin said...

Hear me out! I upgraded to Comcast's "Blast" service and found the first 10megs of my uploads were faster but after that my up and downloads degraded. Then some jerk from Comcast calls me in the middle of a meeting and tells me I am way over my data transfer limits! But I have unlimited data transfer! No you don't, WE decide what is and isn't unlimited. He goes on to say he is unhappy with the content of my emails. You READ my emails? Yes, under the Patriot Act we have the right to read everything that goes out over our network. I've even seen your video attachments and not happy with their size and content either. (I send short videos of medical procedures to other doctors.) You WHAT??? I say. I will close my account pronto! "No reason to do that, just cut back on your 'net activity." Hello? What am I paying $130 a month for??? (I'm giving these jerks over $1500 a year for Internet service only!)I promised to file suit for invasion of privacy.

Long story short - I closed the account but they fought me, called me two days in a row to try and talk me out of it. Said they would leave it open and running under the end of the month. I said "CLOSE IT TODAY - SEE YOU IN COURT!"

I advise EVERYONE to close your Comcast account. They are reading your emails, viewing your attachments and monitoring everything you do. I complained to CA State Attorney General, to Feinstein, Pelosi, Boxer, Gavin Newsome, et al because I want Comcast closed down or out of California!

Close Comcast Down Today!

Dr. Tim Martin said...

Let me add here: Prior to closing my account I found my brand new top-o-line fully loaded Mac Pro would just die on me. By die I mean my broadband connection would just stop and my system would get tied up trying to reconnect leaving me with a frozen system. I called Apple and they were great. We tried all kinds of diagnosis, no hardware problems, no software problems - they even agreed to send me a brand new machine at their expense. I declined because all I had to do was perform a hard restart of the machine and everything was back to normal. But a few hours later it would happen again! And then this jerk from Comcast calls (see message above). During that conversation about "over my data transfer limits" he casually said he had been sending me signals repeatedly over the last few weeks. What kind of signals, I asked and he said "disable" signals, to slow you down. Like those V8 commercials it hit me smack dab in the head. It wasn't my machine but the f**king idiots at Comcast who were screwing around with me. "Why didn't you just call or email me, you've got both?" We thought we could get your attenion faster if we disabled your connection.

I was FURIOUS! If they guy had been within reaching distance I would have throttled his throat! That's exactly what Comcast was doing - throttling my service - a service I was paying $130 a month for! No cable TV, no VOIP - just "unlimited" broadband at $130 a month!

I want to advise each and every one of you with Comcast service today to close your account. Comcast reads your email(do you have your passwords and/or user IDs sent to you???? A Comcast employee is probably noting that information as you read this!), they view your email attachments, throttle your connection and limit your internet activity.

NO company should have that kind of power. Shut Comcast down today! Write your Congressperson, scream at your State Attorney General and boycott Comcast entirely.

Edward J. P. Gallagher said...

I do not understand why so many of your posts/comments are made by anonymous. I have had Comcast service here in Colorado for years. i have never had a problem with tech service or billing.

Anonymous said...

****** C O M P L A I N *** H E R E **********
Cable Television Service
Cable is regulated by local governments that provide franchises to cable companies to operate. Local franchising authorities have adopted laws and/or regulations in areas such as subscriber service requirements, public access requirements and franchise renewal standards. Under the 1992 Cable Act, local franchising authorities have specific responsibility for regulating the rates for basic cable service and equipment. Contact your City Manager, City Attorney, or local Cable Commission regarding basic tier cable rate increases and service quality.

The federal government mandated the end of direct FCC regulation of cable rates, effective March 31, 1999. However, the FCC has established customer service standards for cable subscribers, which are enforced by local franchise authorities.

Information on filing cable complaints can be found on the FCC's Cable Service Bureau website at: http://www.fcc.gov/csb/facts/complain.html

Cable Service Bureau website: http://www.fcc.gov/csb/

You may write to the FCC:

Federal Communications Commission,
General Cable Inquiries,
445 12th Street, S.W.,
Washington, D.C. 20554.

Anonymous said...

RUDE RUDE RUDE!! I've had a million problems with my cable here lately!! I've been through 3 cable boxes (currently on my 3rd) and whenever I try to get someone to help me...they're RUDE! I thought maybe the first box had some issues and I would get a new one and that would be that. NO! The second one and NOW third one is messed up! They lock up and freeze constantly and whenever you call someone to get them to come out and look at it, their response is "well, we'll have to charge you a service fee for this!" WHAT?? After i've drove to the office time and time again to get bad boxes over and over?? NO!! And to top that off, I called tonight and spoke with a rep at the Knoxville billing office and I told her that I was about ready to go back to Dish Network and her response was "well ... do what you feel like you have to do". If that isn't high class customer service! I'm tired of being tricked, over charged, and basically i'm tired of comcast all together. I'm going back to dish!!!
Account number 25201-774941-02-2

wiremanibew said...

They are already dead

I started “service” with Comcast in MI in December 06, and for the next year had nothing but problems with service and billing,

In December of 07 my “great “ introductory rate was over and since the cable TV and phone service sucked, even on a good day, I opted to just have the “high Speed “ Internet service continued. The price was somewhat high, but since it is the only thing I can get where I live I had to pay the piper.

I was told that I had to pay an amount to keep service on and that everything would be OK.

In January 08 I received a bill that reflected services that had been stopped in December 07. I called the local representative in MI and explained this and also that the charge was not correct for the Internet service . I paid again and thought all would be OK

In February 08 I again received a bill with a ‘past due’ and was again being charged for services that had been stopped in 07. I again called the MI service rep and after a run around it was supposedly fixed. Then I got a disconnect notice and called again only to be told that my Past Due balance had to be paid. I then called the Comcast Corporate Office and talked to them and thought that it was settled .

In March 08 the same thing and another call to the Corporate office. I then sent another check for the monthly Internet service. Again after a long and detailed conversation with the Corporate Office I was assured that the office in MI would take care of the matter.

In April 08 the same thing and again a call to both MI and the Corporate Office and the determination that I had in fact been over paying for the Internet service. I have in fact paid in “advance” for 6 months of services. Then another shut off notice and another call to Corporate to keep from getting shut off, a clear explanation and confirmation of the payments recorded to my account and a agreement that I was indeed paid in “advance”.
A return call from the local MI office and confirmation that ALL would be taken care off and that I would receive Internet service for ½ off for a year for all the trouble I had incurred. This was totally The offer of Comcast and I had not asked for anything other than getting my billing straightened out.

In May 08 the same thing again, and another call to the local MI office and nothing they transferred me to billing but that representative was in the corporate office and said I had to take it up with the local MI office. Just another confirmation that none of these people know what is going on. That was Friday and I left a message at Corporate Office and as yet have not heard anything. So Monday the 19th I will start this all over.

I would think that if I can figure out the amount paid and the amount that should have been charged and clearly find that there is in fact a credit due me without the use of any sophisticated computer software that a company of the size of COMCAST should be able to figure it out. But then again I am a blonde!

Almost 6 months and the SAME problem is still not corrected, like I said at the start of this THEY ARE ALREADY DEAD. And as soon as I can find another warm body to replace them I will.

Anonymous said...

Force Fed Comcast 8....We all know Comcast 8—the channel our masters force us to log into everytime we start our televisions. When FIOS comes down my block this rude imposition will be the straw that breaks this camels back. Not only is Comcast 8 the worst channel on cable in terms of quality, it is also no more than a cheap QVC rip-off. I called Comcast asking to have it disabled on my set. They said impossible. I believe that is a lie since my brother-in-law works for Verizon and tells me otherwise. Is it a lie? How can I get these asses out of my life?

Anonymous said...

Good morning America, when you get up on a nice Sunday morning to check your email, don't count on Comcast to have your Internet Service up.

My experience for past three weeks is their eemployees do maintenance on Sunday morning, rather than work at 3AM like the rest of us on network issues.

They are a true B CLASS Company.

Anonymous said...

customer #09566107950028

I ahve been trying to get Comncast to clean up a toxic hydraulic fluid spill in my front yard since December 2007. I have been told repeatedly that this would be taken care of but it never is.

Their cable boring maching blew a seal and dumped gallons of hydraulic fluid across my front lawn. Besides the unsightly dead swath of grass running diagonally across my otherwise beautiful grass I have worries about the toxic effect to my young children who play out there.

Comcast promised me that this would be cleaned and new grass planted - but no one came. I called and takled to the manager who made this promise and he said he would take care of it but no one came.I've called and left messages but no one came.
His name is Doug Means in Indianapolis, IN 317 281 0637. He doesn't return calls and he apparently feels the toxicity level on my front yard is not a concern of Comcast's.

I'm calling the the Indiana Department of Enviromental Management and reporting the spill. I'm sure the responsiveness from Comcast will be better when they find out they need to deal with another bloated bureaucracy and need to perform remediation on my yard.

SPIDER4RE said...

IF ANYONE IS INTERESTED I CAN TELL YOU HOW TO MAKE $75 - $250 WHEN YOU SIN UP FOR COMCAST SERVICES. JUST EMAIL ME AT SPIDER4RE@YAHOO.COM WITH THE SERVICES YOU ARE INTERESTED IN AND I WILL SEND YOU THE LINK.

UPGRADE FROM BASIC TO DIGITAL - $100
ADD INTERNET - $100
ADD PHONE SERVICE - $50

Anonymous said...

(I called Comcast executive offices and they asked that I send them my story - this is what I sent. I just learned about your blog, thank you.)

Phone / Cable / Internet - Service Requested April 8 - Nothing Yet.

Name
Address
City, State Zip

home:
cell:

Your system has me entered by my first name ____ I go by ____.

This e-mail is intended as feedback from "the field". Perhaps you get many correspondence of this nature but I want to keep this constructive for your benefit. Why? Simply put, I would want the same from a client of mine if I was not getting service at any level.

We closed on the purchase of our new home at the address above on 3/31. My wife ____ called to request service on April 2nd. She was reluctant to go with Comcast from the very beginning given word of mouth experiences from her friends. I was indifferent and wanted to give you the opportunity. She became frustrated on April 8th and I took over from there. I documented each call that I made since that time and offer this information to you.

Timeline:

April 2 Call to 800-Comcast Request for Triple Play Bundled Service (phone, cable, and internet) Rep Alex said "We need a keymap to determine serviceability and we'll be out" / no reply

April 8 Call to 800-Comcast Request for service Told by Rep "Sorry for delay, we need to drop a line to your home since that location never had cable service, we show your neighbors do but not to your home. We'll dig in 48 hours."

April 10 Call to 800-Comcast Request for service Told by Rep "Sorry for delay, we show your home serviceable just need to get someone out there to drop a line: / no reply

April 15 Call to 800-Comcast Request for service Told by Rep "I show April 26th as the earliest date we can schedule someone to come" / date set / no one showed

April 26 Call to 800-Comcast to confirm / given work order 254357 given account number 8777701440101878 / Rep said someone would come to dig between 8am and 8pm / no one showed

April 27 Call to 800-Comcast Follow up to no one showing Told by Rep Alex "Sorry for delay, we need 5 business days more."

I asked for supervisor - spoke with Jessica - I was very frustrated as I needed access to high speed internet for work - requested that my call be escalated. Jessica informed me that I must wait 5 business days THEN it could be escalated and/or given priority.

April 28 Call to 800-Comcast Follow up Told by Rep George that he was escalating the call, the supervisor will call the dispatcher and I would receive a call back in one hour (8:14am central) / no reply

April 29 Call to 800-Comcast Follow up Told by Rep Alicia that service was scheduled for May 1. (no one has yet to dig a line at this point)

April 30 During a long drive home after (work), I called DISH for TV. Then called AT&T for phone and DSL.

May 1 DISH completes installation and TV is up and running. / AT&T assigns new phone number and schedules service for DSL. / Still no word from Comcast.

May 3 DSL up and running smoothly by AT&T / no word from Comcast

May 5 Notice left on my door from Comcast that they will be coming out sometime between May 7-8 to dig in my area

May 7 Wife calls me at work to confirm Comcast was outside working.

May 8 Call to 800-Comcast assuming line was laid, I call to request service install. Spoke with Rep Latanya. Given work order confirm 431980, lots of apologies, assigned a new phone number of _________. Told me that the earliest she could schedule an install was Tuesday, May 13 between 8-11am. Escalated to field supervisor she told me.

May 13 Comcast Rep calls at 10 asking if it was ok that they were running late / no problem, thanks for the call was my reply. 11:45am Comcast rep Andres comes to home. Does walk around the house looking for cable access. I relay to him that someone recently came and dug a line and walked with him to show the location. Andres replied well there's no tap here. Andres tell me there are 2 problems. 1) we need a line drop from 2nd story and he can't complete alone. I asked why he couldn't just run the cable into the first floor since none existed. 2) no tap = no install. Calls his supervisor Chris to relay that all he sees is a "box installed, line thru pvc - but no tap." Andres relayed to me that his super called HIS super for direction. Andres gets a call from Chris approx 1 minute later. Andres relays to me both he and his super would be back that afternoon to complete the tap install and run line for internet service in two hours. His supervisor Chris told him to proceed to next job in the meantime. Andres writes his cell phone number down on the work order slip (I'll play nice) and asks me to call him in 45 minutes "just to remind them as they get busy." Order number 10001831683120170001 / sales rep 05541 / technician 5950 / customer number 1201526499897. I called Andres as instructed - straight to voice mail. I left 5 messages and one text with him. No reply.

May 14 Call to 800-Comcast to follow up May 13 visit / Rep Chris in Houston tells me order was cancelled. / no notice, no reason, no call to customer with status.

This morning while getting my paper I notice the cable box still uncovered with a large black wire protruding. I thought why not get Comcast out to complete the tap install and see if cable internet is any faster than the DSL which I'm using.

May 20 Call to 800-Comcast 11:55am call rolled to Florida. Spoke with Rep. Daphney who relayed she would schedule a tap install / work order 254357 / 1000177682712017 on May 22. I asked to speak with a supervisor and was placed on hold for 52 minutes. I worked while on hold to have Daphney periodically check if I was still on the line. She finally came back and simply said, "I can not locate a supervisor and honestly, they will simply repeat the information which I just gave to you."

May 20 left numb, I call corporate office to relay this timeline and experience. Regina asked that I forward this message to the e-mail address above.

May 22 no word from Comcast

Trust me, I understand all about complications that arise from M & A activity but this experience has the customer service failure meter pegged.

Again, I submit this to you as a consumer litmus test on a constructive basis. I'm still open to trying Comcast cable internet in an effort to gain faster than DSL speed. Realistically my hope is that you can do something with this story to help your other consumers.

______

Sidenote: during the last month I've spoken with neighbors and confirmed with Comcast reps that 6mb speed is up and running around me.

Insanity is defined as doing the same thing over and over again expecting different results!

Anonymous said...

Insanity / follow up...

I'm the insane one from above (the one who was expecting a different result). Anyway, coming back home from getting some Memorial Day essentials, I drive slowly past the driveway entrance just to see. Nothing's changed - black cable line still hanging in the air, no tap...

BUT WAIT!!!

I walk in the door and my wife hands me the phone telling me it's a Comcast technician on the line. This gentleman informs me that a tap will be installed today and he's requesting to come over 9am tomorrow morning to complete the install. 9am on Sunday, but ok wth it's a holiday.

I just wanted to report that I actually received a PROACTIVE phonecall from Comcast.

Related or not, after posting here with my issue, I get a phone call!!! No service yet, but hey I'll take a proactive step!

Thank you Mr. Garfield (and thank you Comcast rep who monitors this blog)

Happy Memorial Day weekend everyone. And please remember to take a moment for those who have fallen over the past 200+ years to provide the freedoms we enjoy. Don't take it for granted, freedom isn't free.

Anonymous said...

Insanity update

Well ladies and gentlemen, I'm not sure if it was a result of this blog or my contacting the corporate executive offices in Philadelphia (or both) but...

As promised, Comcast came on Saturday - installed the tap. As promised, Comcast came on Sunday and completed the install. And finally as promised, Comcast just finished moments ago burying the cable.

Bravo. Keep smoothing out the wrinkles Comcast, you have shown it's possible to deliver excellent service.

Finally Over said...

Anyone see the article on MSN today..."The Customer Service Hall of Shame"? They ranked second in a list of companies for the worst customer service. Glad I am not with them any longer and switched to DirecTV.

http://articles.moneycentral.msn.com/SmartSpending/ConsumerActionGuide/TheCustomerServiceHallOfShame.aspx

Anonymous said...

It appears that Comcast is not interested in customer service but is focused on their bottom line.

The solution to many of these problems would be to take Comcast to the Small Claims Court in your area. And if everyone with a problem did this, Comcast might pay attention as these situations would start costing Comcast money.

If anyone does this successfully, please post. Thank you.

Anonymous said...

I have had comcast digital cable for 15 years. I have recently added internet to my bundle package and i have nothing but troble from them! My internet never works and now i paid my bill yesterday of $200 dollars and they shut off my service! They said I owe a new bill of $800 dollars!!!! It took me 4 hours to get the problem resovled after calling the help center! I may have comcast now but now planning to get satilite! Thanks for 15 crappy years comcast!

Anonymous said...

When I saw this clip, it reminded me of a boss I had when I worked at Comcast. He was verbally abusive, but he WAS the HR Manager. When I complained, it was swept under the carpet. I had to leave, nothing was being done. I believe he is still with the company. His name is Terance Donaldson.

http://www.youtube.com/watch?v=XdFxl6lPSGs

S said...

If I call COmcast and politely ask for a discount, b/c right now I'm paying $150, and $$ is going to gas, will they laugh their ass off?

Anonymous said...

http://consumerist.com/5027169/worst-company-in-america-final-death-match-comcast-vs-countrywide-home-loans

This IS YOUR CHANCE to VOTE COMCAST 'The WORST Company In America'!

Click on the link and VOTE today!

Anonymous said...

I just called comcast here in Indiana about taking cable channels off. I only have the basic channels and now I have one less channel! I used to watch The National Geographic Channel 67 alot and now all I see is snow! After waiting 10 minutes on hold I finally got a girl on the phone and asked her why channels are all of a sudden missing?
She told me it's because they are swiching to digital and had to switch National Geographic to digital from channel 67 to 450!
And she also said it was National's decision? National's decision? I think not! It was comcast's decision! They can put channels anywhere they want! Now I have less channels and still paying the same! I also asked her I read in the newspaper the the basic digital service is 9.99 and can I cancel my 15.99 service and get the 9.99? She told me NO. That is just for the digital receiver box! Now in order for me to get the digital channels on top of my regular basic cable service will cost me an extra 9.99 a month! Comcast is out to screw people and make them pay more for the higher digital channels that used to be on the regular basic channel line up! I am on a really tight budget and can not afford 9.99 extra a month! Comcast sucks and it MUST DIE!!!

Anonymous said...

Comcast's internet prices are outrageous. $70 per month. Quest has not yet reach my house with their 7 mg speed service but when I do I will switch immediately. Comcast bundled prices are ok but I am a dedicated satelite user and therefore have no use for their inferior cable. Lower your prices Comcast or die. Don't know account number.
Santa Fe, NM

Christine G. Geer said...

I have been, until last night at 6:00, a highly dissatisfied customer of Comcast for one year. I then fixed a round of drinks for everyone, and e-mailed all names in my address book with my new address. Then I had the great satisfaction, after calling the company last night and telling them to cancel my $200+ per month account, an even greater satisfaction when I opened my New York Times to find the front page article above the fold entitled, "Grumbling Online? Cable Company Hears You and Talks Back". This article could, in the complaints section, been taken from recordings of my dealings with the company for the past 3 1/2 weeks.
The latest outrages began when I moved a mile away from my former residence, which provided tri-part bundled service. Comcast was notifed 4 weeks in advance of my move, and told the previous subscriber had the exact same service, so no new wiring would be required.
Moving day came, and I encountered a technician just leaving the house. He had installed the modem and the telephone base on the FURNACE in the laundry room!It was 90 degrees with 90% humidity there.
But nothing except the television worked - yet even that had a fatal flaw. I am very hard-of-hearing and use earphones and closed captioning for TV use. No closed captioning. I called and after waiting the usual 20 minutes for a representative to come on the phone (having to use my cell phone)I received a date 4 days hence for a technician.
Then I requested a phone technician to come out AGAIN to activate the jacks in my house, which had not been done by the initial tech.This time, a surly, overbearing giant of a man came in two days later, telling me he could not activate the jack in my living room! That was too much, and told him he would activate my jacks or I would be gone as a customer.A nasty, unbelievable verbal battle ensued, wherein I have never been spoken to in such a manner with the possible exception of my ex-husband. So I got the company on my cell phone and demanded that this tech activate my phones at the 3 essential points in the house. Nothing, after 3 hours was done, except for the activation of the living room jack - leaving us with one phone working in the house. I found later that this same man had disabled several sets of Comcast wires coming into the house from the pole.
Finally, for 10 days I was without computer service. When it came on at last all e-mails from June 27th to July 7th were missing. For one week I made numerous calls, including to two officers, a Bob Dylan (sp?) and a Stacey in Chelmsford, MA, the regional headquarters. Not once did I receive a return call.
I resolved I would no longer put up with this customer abuse, and am very happy with two new providers, one for internet and phone, and another for cable television.
Right on, Comcast-Must-Die!It does not deserve to be in the "service" business. Everywhere I go and tell my story, it is matched with others, equally horrible. I hope their losses in revenue and customers diminish to the point where they finally disappear, and more service-oriented companies fill their void. Fortunately, my area recently allowed other cable companies in, so there was a choice. Comcast seems to think they can treat people in the manner I have been without repercussions. I am here to tell them that they cannot.
I am an Episcopal priest, retired, and I do not lie, which, of course, will be the rejoinder from Comcast. do not leet that fool anyone. They are incompetent, and uncivil.

The Rev. Christine Geer
Stonington, CT

Anonymous said...

I am ATT customer, I no want more ATT,but when I contact Comcast to install TV, Phone and Internet. they told me that I need made a new application just because the line from the box, is inexistent. WHAT? I need call again ? WHY? if any problem happens they are suppose to be get an solution, and I made my first call, Why I need keep Calling?

That is the reason that I am quiting from ATT, but still, the Customer service of ATT is much better that COMCAST>

Anonymous said...

A/C 8773100100003975

The move to digital TV was lobbied for by the cable providers and now I can see why. They expect a return on their effective "bribery" of US Congressman and now it has begun.

In my town, Comcast is the monopoly provider of cable service. I am perfectly happy to have only TV service and am satisfied with my other options for internet and phone, thank goodness.

Months ago when I called the local Comacast office I was told that nothing special would be needed by our home for the switch to digital as we already have Comcast cable.

That is true enough, I guess. What was left unstated by the Comcast person I spoke to was "Oh, by the way, if we choose to relocate some of the channels you are now receiving to a new digital lineup, that will cost you more."

And it has begun. On July 15, we lost 4 channels out of the expanded lineup of 66 we pay for monthly. Lost means each channel now has a Test Pattern, announcing that the channel has moved to the digital line-up and to call Comcast, blah, blah, blah for more information.

So, at the moment, our surrounding towns have lost 4 channels while our monthly bills remain unchanged. Of course, Comcast made no mention of this deceptive "cost increase" at any time. We are getting less for the same price, as many others are in this country. This is equivalent to a 6% reduction in channels so I would like to receive a 6% reduction on my monthly bill. Will you please arrange for this, Comcast, if you are listening???

The Channels lost were CN8, MSNBC, Hallmark and EWTN, a religious channel. CN8 was a wonderful channel, the Comcast network, with some sports programs especially that would put the networks to shame.

If we want the digital line-up it is an additional $4 a month (before taxes of course) and we need a converter box. This is the box Comcast assured us we did not need when I had called months ago. The converter box may be free for a while, but after a year, you begin paying for it, "renting it" I believe term is, forever, and ever.
That is another hidden cost increase, should you "select" it, that is should you elect to pay more money for what you were receiving at no additional charge.

So much for honesty. I call it thievery and I pronounce the Company "guilty", as a jury of one.

I checked the Comcast internet site to see what happened to these channels. Sure enough, 3 of them were added to the "digital starter" line-up, a new service level. The other channel, CN8 was switched from Channel 3 to 188, and the service level is listed as "basic" before, and "basic" after. Of course, having an older TV, our channels only go up to 132. Therefore, it appears we need a converter box in order to continue receiving basic service level channels which go beyond #188. I have plenty of "blank" channels between 1 and 132. Why couldn't one of those be used, instead of 188??? Why, Comcast, why???

As of today, the test pattern on the old Channel 3 still says "moved to digital line-up please call Comcast for more info". Comcast cannot even get its act together, or be honest enough to change to test pattern to state that the channel has moved to channel 188 but you cannot get it because you need a converter box.

If of course has not moved to the digital line-up thus false advertising in the test pattern.

So, bottom line, now it is clear what the Cable Providers' strategy was in the first place in getting the law passed forcing everyone to go to digital TV. They need new and more revenue and certainly one way to do it is to conveniently "move" channels to a digital line-up which you have to pay separately for to get. It is like auto makers and dealers increasing the cost of a car by making "options" standard items.

Nice going, US Congress. Hope your campaign chest contributions were worth it.

There is nothing I would like better do to than to stop cable TV altogether and go back to a plain old antenna. If it were not for certain channels my spouse likes to watch that is certainly what I would do, in an instant.

Dishonesty, thievery, whatever you want to call it, Comcast is guilty of it, hands down. And so is our US Congress.

I finally decided to add to Comcast's grief after reading in a NY Times article this week that Comcast was at the very bottom of a recent American Customer Satisfaction Index which tracks opinions on over 200 companies. Nice going Comcast.

And good luck to the rest of us. We are mad now, and I like to think that some day we will get even. Let us keep our fingers crossed.

Michael said...

I live in an apartment building in Washington, DC and had HD digital cable and HSI. I came home from work on a Thursday and the service was out (totally out), so I called, was put on hold for 10 minutes (was informed that my call was important to them, etc), and finally got to a person who told me that he would send a reset through the system and everything would be fine in about 20 minutes. He thanked me for choosing Comcast and told me to call back if the reset didn't work. Naively, I hung up; but not before actually thanking the customer disservice representative. I bet you can figure out where this is going. 20 minutes elapsed, no service. 30 minutes, no service. 1 hour, no service. Called back, on hold for 24 minutes (continued to be informed that my call was important, etc.) eventually I got a person and was told that they would have to send a technician. Next available appointment was on Saturday between 10 and 2. Saturday came and went, no technician. Called back (on hold for 15 minutes), they “apologize, but the technician was unable to keep the appointment.” Really? How was that news? They would gladly reschedule for the next available appointment, Tuesday from 8-11. (I still have no internet or TV) Tuesday morning, right at 8:00 the doorbell rings and it’s a Comcast technician. She is very nice, spends about 20 minutes checking the connection to my TV (I only had 1 TV) and determines that there is no signal. (Really? That’s why I called.) She tells me that someone must have cut my cable and begins pulling down the crown molding (the kind designed to hide cables) looking for a cut piece of coaxial cable. At this point she manages to give herself a pretty good whack in the head with the screwdriver she is using to pull down the molding and starts acting woozy. I offer her a glass of water and some Tylenol, which she accepts as she sits down for a few minutes. She then manages to put the molding back and tells me she is going to have to request a higher level technician because she can’t find the problem. I thank her for her efforts and she leaves. After work that day I call, (with the requisite hold time of course, 20 minutes). They have no record of my problem, but will happily send a technician Friday between 10 and 2. 10 o’clock comes and goes, same with 11, noon 1 and 2. At 2:15, there’s a knock on the door, from a technician. He looks at my TV for a few minutes. Goes to the electrical room of the building, but not before getting my phone number. He calls me from the electrical room, and does the “is it working now? How about now?” process for about 4 tries before it starts working. Problem solved.
What was the problem?
According to this senior level technician, someone else in the building had ordered service and the installing technician disconnected my line and when he connected the new customer.
Of course I had no service for almost 2 weeks, got no credit on my bill and dealt with some pretty disastrously poorly trained people. Haven’t had any problems with FiOS.

Anonymous said...

DATE: July 30, 2008

TO: Frank Eliason

FROM: Tom Weller

SUBJECT: Hope to hear from you

As an extremely disappointment Comcast customer, I wasn’t surprised to see the article in the New York Times stating Comcast is in last place on the American Consumer Service Satisfaction Index., July 25, 2008.

My story starts on December 7, 2007. Shortly after 10:00 AM our phone service went out in my small business. Our company relies on the telephone to provide service to our customers and for the following 10 days, I not only lost new business, but my current clients hear “telephone service has been disconnected” when they called my business. This certainly is not a very reassuring statement! We had had minor service interruptions prior to this, so thinking it was another minor issue, I waited until 1PM to contact Comcast.

On phone calls at 1PM and 2PM, the operator could not find our account number and we were told we were not Comcast customers, but they would call us back. A third operator hung up on me. Late the following morning, after no call backs from Comcast, an operator did agree to have me fax a copy of the most recent bill to her; however even she could not find my account in your system. I was told to call an operations center in Colorado.

On the fifth day without service and no acknowledgement of even having an account with Comcast, I lucked out in being transfer (by mistake) to a service supervisor, Chris, in the technical response unit, who LISTENED to my dilemma, and after two additional days he called back acknowledging that I had an account with Comcast. He reviewed my issues with a Comcast supervisor and then transferred me to him. The supervisor then took ownership of the problem, promised results and after an addition week (now three weeks without telephone service) we had new phone numbers. Unfortunately he was unable to restore the old phone numbers (technically impossible-see below), but was able to roll our old phone numbers to our new numbers for a period of three months.

The new numbers resulted in replacing all of our stationary and considerable staff time to contact our over current 400 points of contact. We submitted paperwork to recover the cost of the stationary, but after two additional months Chris’ supervisor was unable or unwilling to approve the expense and would no longer return our calls.

Naturally, Comcast continued to bill me for the old lines and through multiple phone conversations with Chris, was assured that the billing would be corrected and I would receive a credit for the prior two months with no service. Through all of this, I received a certified letter demanding payment for past due invoices on the account that they could never find. They stated that they were going to report me to the credit bureau for non- payment. The threats stopped in January only to start again in April. Hopefully Chris has this resolved and it is not out lurking on my credit report.

During April, I was reassured by “CORPORATE ESCALATION” – Executive Support Unit @ 215-655-1700, that the billing issue had been resolved and that I would be paid for the replacement cost of my stationary plus reasonable expenses in contacting my customers. I never heard back from them again and they do not return my phone calls.

You couldn’t imagine my surprise to receive a call from Joe with Comcast wanting to tell me they were upgrading the OLD phone system and that I could keep my original (pre –December) phone numbers and the new service would cost less. (He was not aware Comcast had cut off my service in December).

He referred me to Jim Clark, who will no longer return my calls.

Hope you can be of assistance

Tom Weller
(804)723-5768 (MY COMCAST NUMBER)

Anonymous said...

pnb
august 1, 2008

Customer Service
ATTN: FRANK ELIASON

Dear Comcast Customer Service/Frank Eliason:

On June 26, 2008 I called Comcast to update our account with new services. I talked to a very nice gentleman, Bill. We discussed that I had a voucher for Digital Voice for $19.99 per month for 6 months and then the rate would increase (he thought to around $35.00 or so) **More on this later** So at this time I ordered Digital Voice, one more cable box that included DVR, and that my new service would also add HBO (6 channels) and Showtime (8 Channels) for a total of $135.99 (I’m assuming before the tax process). Also he did explain that there would be a one time installation fee. We made an appointment for the installers to come to my home on July 7, 2008.

Now the story begins . . .

Two installers came to my home on Monday, July 7, 2008. They proceeded to install my new phone service (with modem) and make the appropriate connections to my security system. They were here for many hours. They were very polite and friendly. (However, that commercial that shows that the installers wear booties is a lie. They did not remove their shoes and did track dirt in the house.) Answering questions to both of them was a challenge, but they both assured me that the modem would be hooked up to include my wireless internet. I’m not sure what the younger of the two installers was doing, but he needs more training. When they left the house, they assured me that everything was in working order.

Later that evening, I discovered that the internet was NOT connected to the wireless system, and even though I am very computer savvy, I could not figure of the problem at first. So, I called customer service for Comcast Broadband. After being on hold for 25 minutes, a woman answered the call and, to say the least, she was having a bad day. She told me (and I quote) “This is not our problem. If your wireless isn’t working, then your router is bad.” After more discussion with her, she flat out told me that “We are not going to send a technician out as this is not our problem; it is yours.” NICE! Anyway, the next day, a friend and I figured out what was wrong and anyone on your support team SHOULD have been able to tell me how to fix it over the phone.

On the DVR that I received, it had never been cleaned from the previous customer that had it, so I had to go in and manually delete all old programs and programming. The ON DEMAND would not work at all. I called customer support on July 8, 2008 and got a very nice woman, Donna, who tried to send the signal again, but it did not work. I called again on July 9, 2008 and the signal was still not working, so we set up another service call on July 15, 2008.
By the way, the old digital box that we have in the living room was working fine.

In the meantime, our Digital Voice voicemail never worked. I could access it to pick up messages, but no one could leave a message, because all the caller could hear was a clicking sound. Of course, I didn’t know this until a friend told me what was going on when she tried to leave a message. My husband is a physician and it is imperative that we get messages, so we needed to get this working. I called customer service on July 9, 2008 and talked with Claudia, who by the way, was very friendly, nice and sounded as though she actually enjoyed her job! She issued a ticket #130461708. On July 10, 2008, it was still not working, so I called customer service, again, and talked to Mary. She was helpful and, somehow, it seemed to start working at 8:49 pm. I thought that it was now working, and on July 15, 2008 noticed that it was not, when I called home and tried to leave a message. So I called customer service, again, and talked to Regina. Once again, this lady was super nice and issued ticked #131115147. About an hour later, a very nice gentleman, Cecil, called me to tell me that he would be doing some tests, and we worked out when I should answer and not. After a couple of hours, Cecil asked me if I had a fax machine. Somehow, even though it was turned off, it was affecting the voice mail, so now I keep the line disconnected until I want to use it. (I never experienced this problem with Verizon and still don’t understand why it affects the voicemail.) Why didn’t anyone else ever think that ask me that? The fax machine was sitting right next to the new modem that had been installed on July 7. Shouldn’t the installers have noticed that? I thanked Cecil and he was most gracious.

On Tuesday, July 15, 2008, a technician came to the house named Adam. Please note this gentleman’s name, because he found every problem that our cable had and fixed it correctly. He found out that there had been too many amplifiers put on our system. The DVR had never had the signal properly sent. He also laid a whole new outdoor cable line, as ours had become exposed to the weather and also had never been grounded. He was very polite and explained everything that he did. Perhaps the first two installers would like to train with Adam for a couple of months. When Adam left, everything was working as it should (he made sure and tested everything). He even apologized that it took him so long to do the work. No apology needed on his part.

Now, back to paragraph one. I have now received a new bill from Comcast and it seems that they are charging me $35.89 (without the modem lease) which I am being overcharged, especially since it is supposed to be a prorated billing.

Mr. Eliason, I know that the whole buy out of Insight to Comcast has been an ordeal. I wouldn’t want to be working in your customer service department for any amount of money. I know how hard this is on everyone. I was an intern at Bell Telephone, when they disbanded and went to ATT in 1979-1980. It was like hurricane Katrina everyday, for all of us.

I know that you are all trying to do your best, but you are going to have to do better than this. I think that you will have to agree with me that this whole fiasco that happened is just not acceptable on any level.

I would appreciate any response that you can give me. After all, in the thirty-some years that I have been a local cable subscriber, I have never failed to pay by bill. But in this case, your service definitely failed me.

PNB

Anamika said...

I'm alos in an undergraduate program and take courses online. Unfortunately I planned my whole day yesterday to watch a lecture I have to write a paper for and Comcast keeps kicking me off. I didnt have any other source of internet and I ended up not attaining the lecture and that turned out to be not able to finish the paper on time.

Can you imagine any other business where you pay for the service and then they are able to get away with not providing the service!Now i think i would rather pay more to any other internet provider and have security of the product that i am paying for. Now I strongly believe in COMCAST MUST DIE!!!

sweetanamika.patel420@gmail.com

Anonymous said...

I would like to say I have nothing but nice to say about comcast everytime i called i got someone from america and I didn't have to do this voice activated stupid thing I got someone right away the girl was very help ful went over my bill step by step and there bills are ver confusing ! i went with the 3 procudct option and let me say I did say money and each time i speak to someone they do help me I don't know why people have so many problems I think it is the way that they are approaching the person if you are mean the person is not going to help you this person took my number and I got hers and I keep in contact with her and anytime i have a questioon the littelst things she is so happy to help me you all say the company is bad but what company in'st the gas company makes you wait all day for them to show they give you 2 hours! I love comcast and I like with every other company they have problems but what don't we have in this world I think i think people need to deal with life !!!! we live in america !!!

Anonymous said...

you think no other company has problems you are wrong !!!

David F Hawkins said...
This comment has been removed by the author.
David F Hawkins said...

The Week of October 5th through 12th is National Cancel Your Comcast Cable TV Account. This is a serious grassroots effort to take back our media channels and force them to provide service at a reasonable price and to give more inexpensive billing choices. Due to the ever increasing monthly rates--an increase once every 3 months--Comcast must be told "NO MORE"! If enough of us cancel service and change to another company, then we will finally have market competition in television service. It will be hard but it must be done. We are being fleeced every time the cable bill comes. Is it really reasonable to pay as much as $4 per day just to watch TV? This is America!! Tell the Roberts family that they will no longer hold us hostage. Change your cable service.

Give me any feedback you might have. Let's vote the old fashioned way--with our feet!!
Davidfhawkins1@yahoo.com

Anonymous said...

From Employee Confessions:


Tough Guy said...

Folks, I would like to apologize for and ask you to excuse the IBEW reps that have invaded this site. You see, they are in the process of trying to create a new revenue stream for their company (IBEW). They will compare Comcast to Verizon and the other big phone companies. We are not Verizon, we have comparable compensation and a stable workforce. Best of all ,we have a future. I can think of better things to do with my money than send it to an organization who has as much power as a 20 year old poodle. We don't need you...go away!!
******************************

FYI: This person is NOT a Comcast employee. Comcast is spending MILLIONS of the dollars you pay every month (instead of using that money to improve their crappy network) to a Union-Busting Law Firm trying to sabotage and defeat a nation wide organizing effort by the IBEW to give employee's a fair living wage and benefits package enjoyed by other company's employee's in the same industry.

Comcast is known as the 'Walmart' of the industry because they are notorious for the extremely low wages they pay. As a result, there are many Comcast employee's who collect Food Stamps, Subsidized Housing, and other Government benefits to exist and make ends meet. It's bad enough that Comcast empties your wallet monthly for inferior, substandard, unreliable service...but ALSO forces your hard earned tax dollars to be spent on a majority of it's employee's that live paycheck to paycheck. What is WRONG with this picture?

Comcast customer problems begin as soon as they sign up for service. Why is that? Outsourced contractors who could care less about you as a customer. While top management earns millions and millions of dollars annually, everyone else, gets paid at almost "you want fires with that" wages.

Union representation would address many issues that customers experience on a daily basis. The article, "Comcast Needs To Take A Lesson From Verizon: Unions Aren't the Enemy You Think They Are." (several posts previous to this one), is an excellent read and may help you understand why Comcast has such lousy ratings when it comes to customer satisfaction.

Please visit: "http://comcastworkersfightback.blogspot.com"

Read through some of the posts there. Why not judge for yourself whether "tough guy" is a Comcast employee...OR one of the MANY Law Firms Comcast has retained to try and stop the IBEW from representing employee's and bargaining for better working conditions.

You will find the this 'joker' is the ONLY one against the IBEW organizing Comcast. An interesting 'tell', don't you think?

Anonymous said...

The cable giant comcast quietly posted a new policy on its Web site, telling customers it has updated its "Acceptable Use Policy." they told customers that starting on Oct. 1 it will set a new monthly usage threshold for customers, of 250 gigabytes a month of data usage, for all Comcast residential customers. What is the penalty if a consumer surpasses the monthly cap of 250 gigabytes? Comcast said 99% of its customers will not exceed the bandwidth limitations. However, if one exceeds the limit, they may receive a call from Comcast to notify them of excessive use. If they surpass the limitation two times within a six-month period, their service is subject to termination. Comcast is clearly trying to get rid of those unwanted customers who use its network to download fat files of movies, videos and music, some of which are probably pirated. WHAT NEXT???

Angry said...

I too had Insight Communications until they were bought out! I had absolutely no problems with Insight. Then here comes Comcast to bill my family with this ridiculous amount of money. We tried switching to Charter's Triple Play for $69.97 for 12 months (more than HALF of the bill we get currently), but unfortunetly they don't service this area. Mainly because WE'RE FORCED TO HAVE COMCAST DIGITAL CABLE! They're so power-happy, they have the whole city under their control! They MUST DIE!

Eric Durkee said...

I put internet in my new apartment with a deal that Comcast was advertising about getting internet for $33 a month for 6 months. And they had the same deal for digital cable. I had them hook up the internet at my apartment and paid them the install fee. Then after 3 months of not receiving my Comcast bill I called them to find out why and to find out how much I owe. After being put on hold for 2 hours I finally found out what the problem was, they told me that they were sending my bill to my old address which I had Comcast at before. I yelled at the lady telling her that they know my new address and they hooked the service up at my new address and they know where I live so they should have sent the bill to my new address!! She said it's not their responsibility to look into that and it's my responsibility to call them and tell them my new address and where to send the bill. I told her that was very unprofessional of them... Then I asked her how much I owe, she told me I owe $320 for them 3 months of internet... How does that add up? $33 a month for 3 months equals $320?? Then I told her I wanted digital cable hooked up to my NEW address with the $33 a month deal, she told me I had to pay at least $160 on my bill before I could get that hooked up so I just payed off the whole $320. Then I got my Digital cable hooked up for $33 a month for the next 6 months, so all together with my internet and digital cable it should cost me around $66 a month.... Oh no, my first bill was over $300 so I called them back and asked why it was soooooo much money, they looked into it and told me that their records were right and thats how much I owe them for the one month of service!!! What a rip off!! So basically I had to pay around $920 for 3 months of internet and 1 month of digital cable with their promo deal of $33 a month for each service.... I am so fed up with them and done with Comcast!!! Never again will I even consider going through them and I will make sure ALL my friends and family won't either!!

Anonymous said...

i have comcast now for almost 1 year.
and i would like to know if anyone has had the same problem with them like i do.
i have a temporary line on top of the ground now for the entire time i had comcast almost 1 year..i called the company only to get someone rude and and had to wait to speak to that person for almost an hour.
still no resolve.

Anonymous said...

Comcast is a monopoly that needs government regulations(and probably a union). They say that they are flush with cash and yet they won't repair their infrastructure or take care of the customers. Too big to care.

Anonymous said...

When I complained about Comcast on their forum I was banned:
goldenhawk>Logout·My Profile·Dashboard·Help1 Message (1 New) .Comcast Help and Support Forums > You are not allowed to access this site .We're sorry, but you have been banned from using this site.


You have been banned for the following reason:

Banned for spamming the forums with multiple threads. george_lunski@cable.comcast.com

出会い said...

即ハメセレブは完全無料でご利用できる出会いコミュニティです。今までにない実績で、あなたの希望に合った人をお探しします。毎月考えられない豪華なイベントを開催しているので出会いを保障します

救援部 said...

夏真っ盛り!女の子は開放的な気分で一人Hしたくてウズウズしてるっ!貴方は女の子のオ○ニーを見て気分を高めてあげてネ!もちろん、お手伝いしてもオッケーだよ!さぁ、今すぐ救援部にアクセスしよっ

メル友 said...

プロフ作成記念に嬉しくなって写メも載せちゃいましたぁ。皆さん見てください。できればメールの方に感想なども欲しいなぁ!夏休みなので暇してます。natu.no.natuyasumi@docomo.ne.jp

素人 said...

最近流行りの素人ホスト!アナタも体験してみませんか?OLや人妻の女性たちは出張ホストサービスで男性を探し、疑似恋愛を求めているのです。ホスト希望の方なら容姿や年齢は一切不問!ご近所の女性を探して、高収入をゲットしよう

セレブラブ said...

毎月10万円を最低ラインとする謝礼を得て、セレブ女性に癒しを与える仕事があります。無料登録した後はメールアプローチを待つだけでもOK、あなたもセレブラブで欲求を満たしあう関係を作ってみませんか

出張ホスト said...

女性会員様増加につき、当サイトの出張ホストが不足中です。女性の自宅やホテルに出向き、欲望を満たすお手伝いをしてくれる男性アルバイトをただいま募集していますので、興味のある方はTOPページから無料登録をお願いいたします

家出 said...

最近様々なメディアで紹介されている家出掲示板では、全国各地のネットカフェ等を泊り歩いている家出少女のメッセージが多数書き込みされています。彼女たちはお金がないので掲示板で知り合った男性とすぐに遊びに行くようです。あなたも書き込みに返事を返してみませんか

モテる度チェッカー said...

あなたのモテ度数を診断できる、モテる度チェッカー!日頃モテモテでリア充のあなたもそうでないヒキニートの貴方も隠されたモテスキルを測定して今以上にモッテモテになること間違いなし

救援部 said...

オ○ニーライフのお手伝い、救援部でHな見せたがり女性からエロ写メ、ムービーをゲットしよう!近所の女の子なら実際に合ってHな事ができちゃうかも!?夏で開放的になっている女の子と遊んじゃおう

逆援助 said...

メル友募集のあそび場「ラブフリー」はみんなの出逢いを応援する全国版の逆援助コミュニティーです!女の子と真剣にお付き合いしたい方も、複数の女性と戯れたい方も今すぐ無料登録からどうぞ

倶楽部 said...

簡単にお小遣い稼ぎをしたい方必見、当サイト逆¥倶楽部では無料登録して女性の性の欲求に応えるだけのアルバイトです。初心者でもすぐに高収入の逆¥交際に興味をもたれた方はTOPページまでどうぞ。

プロフ公開 said...

サイト作成は初めてでぇす。プロフは友達も作ってたので私も頑張って作成しました。プロフもってる人はメル友になって見せ合いっこしませんか?メアドのせてるので連絡ください。love-friend0925@docomo.ne.jp

素人 said...

男性が主役の素人ホストでは、女性の体を癒してあげるだけで高額な謝礼がもらえます。欲求不満な人妻や、男性と出逢いが無い女性が当サイトで男性を求めていらっしゃいます。興味のある方はTOPページからどうぞ

家出 said...

これから家出したい少女や、現在家出中の娘とそんな娘と遊びたい人を繋げるSOS掲示板です。家庭内の問題などでやむなく家出している子が多数書き込みしています。女の子リストを見て彼女たちにメールを送ってみませんか

SM度チェッカー said...

あなたのSM度をかんたん診断、SM度チェッカーで隠された性癖をチェック!真面目なあの娘も夜はドS女王様、ツンデレなあの子も実はイジめて欲しい願望があるかも!?コンパや飲み会で盛り上がること間違いなしのおもしろツールでみんなと盛り上がろう

セフレ said...

男性なら一人くらいは作ってみたいセフレですが、実は女性もいつでもSEXしたいときにできる友達がほしいと思っているのです。そのような彼女たちの欲求を満たしてあげませんか

デリバリーホスト said...

女性向け風俗サイトで出張デリバリーホストをしてみませんか?時給2万円の高額アルバイトです。無料登録をしてあとは女性からの呼び出しを待つだけなので、お試し登録も歓迎です。興味をもたれた方は今すぐどうぞ。

家出 said...

「家出してるんで、泊まるところないですか?」家出掲示板には毎日このような女の子からの書き込みがされています。彼女たちは家やホテルに泊まらせてあげたり、遊んであげるだけであなたに精一杯のお礼をしてくれるはずです

チェッカー said...

SM度チェッカーで隠された性癖をチェック!外見では分からない男女のSM指数をチェックして相性のいい相手を見つけ、SMプレイしてみよう!合コンや飲み会で盛り上がること間違いなしのおもしろツールをみんなとやってみよう

素人 said...

仕事に忙しい女性たちは素人ホストを自宅やホテルに呼び、癒しを求めていらっしゃいます。当サイトでは男性ホスト様の人員が不足しており、一日3~4人の女性の相手をするホストもおられます。興味を持たれた方は当サイトをぜひご覧ください

セフレ said...

女の子達のH告白、日々のマル秘映像や写真は要チェック!!今すぐ無料参加してアダルトSNSを始めよう!!うまくいけば恋人やセフレをゲット出来るかも知れないチャンス

熟女サークル said...

性欲のピークを迎えたセレブ熟女たちは、お金で男性を買うことが多いようです。当、熟女サークルでは全国各地からお金持ちのセレブたちが集まっています。女性から男性への報酬は、 最低15万円からとなっております。興味のある方は一度当サイト案内をご覧ください

メル友募集中 said...

プロフ見た感想を携帯アドの方に送ってください。悪口は気が病むので止めておいて欲しいですjewely.jmtjd@docomo.ne.jp

露出 said...

フツーのプレイじゃ絶対味わえない快感、野外露出プレイ。最初は嫌がっていた女も次第にハマっていって、その内それが快感に変わってきます。野外露出プレイで興奮度アップ

グリー said...

ネットで恋人探しなら、グリーをおすすめします。ここからあなたの理想の恋愛関係がはじまります。純粋な出会いから、割り切ったエッチな出会いまで何でもあります。ミクシーから女の子が大量流入中!ココだけの話、今が狙い目です

玉の輿度チェッカー said...

当サイトは、みんなの「玉の輿度」をチェックできる性格診断のサイトです。ホントのあなたをズバリ分析しちゃいます!玉の輿度には、期待以上の意外な結果があるかも

救援部 said...

女の子のオ○ニーを見るだけで稼げる救援部では、見るだけで3万円、お手伝いしてあげると5万円の報酬となります。業界一の女性会員数を誇る当サイトで女性会員様の性の願望を救援してあげて下さい

モバゲー said...

モバゲー発の友達探しコミュニティー、出逢い広場は簡単な無料登録するだけで使い放題でメンバー同士、気軽にメッセージのやり取りが出来るよ!モバゲー好きの女の子と出逢いのチャンスがあるかも!?詳しくはTOPページにアクセスしてみよう

セレブ said...

セレブラブでは心とカラダに癒しを求めるセレブ女性と会って頂ける男性を募集しています。セレブ女性が集まる当サイトではリッチな彼女たちからの謝礼を保証、安心して男性はお金、女性は体の欲求を満たしていただけます。興味がある方は当サイトトップページからぜひどうぞ

プロフ said...

携帯アドのせておきました。恥ずかしい写真とか乗せてるけど、許してください。ネット友達探してるのでよかったら連絡ください。for-a-sweetheart@docomo.ne.jp

ゲイ said...

ゲイの数が飛躍的に増えている現代、彼らの出逢いの場は雑誌やハッテン場からネットに移り変わってきています。当サイトは日本最大のゲイ男性の交流の場を目指して作られました。おかげさまで会員数も右肩上がりに伸びています。ゲイの方や興味のある方はぜひ当サイトをご覧ください。

ライブチャット said...

当サイト、オ○ニー救援部では無料でオナ動画を見ることができます。また、ライブチャット機能でリアルタイムオ○ニーを見るチャンスも高く、興奮間違いなしです。また、一人Hのお手伝いを希望される女性もあり、お手伝いいただけた方には謝礼をお支払いしております

名言チェッカー said...

簡単な設問に答えるだけで貴方にふさわしい名言がわかる、名言チェッカー!あなたの本当の性格を見抜けちゃいます。世界の偉人達が残した名言にはどことなく重みがあるものです

家出 said...

家出した少女たちは今晩泊る所がなく、家出掲示板で遊び相手を探しているようです。ご飯をおごってあげたり、家に泊めてあげるだけで彼女たちは体でお礼をしてくれる娘が多いようです

スタービーチ said...

復活、スタービーチ!日本最大の出会い系がついに復活、進化を遂げた新生スタービーチをやってみませんか?理想のパートナー探しの手助け、合コンパーティー等も随時開催しています。楽しかった頃のスタビを体験しよう

素人 said...

さびしい女性や、欲求不満な素人女性たちを心も体も癒してあげるお仕事をご存じですか?女性宅やホテルに行って依頼主の女性とHしてあげるだけで高額の謝礼を手に入れる事が出来るのです。興味のある方は当サイトTOPページをご覧ください

公開プロフ said...

最近いい事ない人集合!話聞いて欲しいって時ないですか?やけに寂しいんですよね。私も聞くので私のも聞いてください。メアド乗せておくのでメールから始めましょうfull-of-hope@docomo.ne.jp

高額アルバイト said...

性欲を持て余し、欲求不満になっている女性を金銭の対価を得て、癒して差し上げるお仕事です。参加にあたり用紙、学歴等は一切問いません。高額アルバイトに興味のある方はぜひどうぞ

グリー said...

グリーで広げよう、掲示板の輪!グリーから飛び出た出会いの掲示板が楽しめるのはここだけ、無料登録するだけで友達・趣味トモ・恋人が探せちゃいます

右脳左脳チェッカー said...

パーティーや合コンでも使える右脳左脳チェッカー!あなたの頭脳を分析して直観的な右脳派か、理詰めな左脳派か診断出来ます。診断結果には思いがけない発見があるかも!みんなで診断して盛り上がろう

救援部 said...

救援部ではHな女の子のオナ写メが無料で見れちゃいます。また好奇心旺盛でいろんな事をしてみたい女の子たちが自分の一人Hを手伝ってくれる男性を探しています。ここでヤればヤるほどキレイになると信じている女の子達と遊んでみませんか

野外露出 said...

野外露出の掟・・・それはいかに通報されないで脱ぐかですが、合法的に露出プレイを楽しめる方法があるのをご存じですか?当サイトで露出パートナーを探したりプレイ出来る場所を提供を探したり出来るのです。興味のある方はどうぞ

出張ホスト said...

女性会員様増加につき、出張ホストのアルバイトが不足中です。ホテルや女性の自宅に出向き、彼女たちの欲望を満たすお手伝いをしてくれる男性アルバイトをただいま募集しております。興味のある方はTOPページをご覧ください

友達募集 said...

美容院いってきた記念に写メを更新しました。結構気に入ってるんですけどどうですか?メール乗せておくのでメッセお待ちしてるなりmiracle.memory@docomo.ne.jp

家出掲示板 said...

最近雑誌やTVで紹介されている家出掲示板では、全国各地のマンガ喫茶等を泊り歩いている家出少女のメッセージが多数書き込みされています。彼女たちはお金がないので掲示板で知り合った男性の家にでもすぐに遊びに行くようです。あなたも書き込みに返事を返してみませんか

勝ち組負け組 said...

人生において君は、勝ち組なのか負け組なのか!これからの将来を診断する勝ち組、負け組チェッカーをあなたも体験してみない?勝ち組になりたいのならココで診断してて損はない♪みんなでやっても大盛り上がりの勝ち組、負け組チェッカーはココから今すぐ診断

高級チェリー said...

高級チェリーの秋は童貞卒業のシーズンです。童貞を食べたい女性達もウズウズしながら貴方との出会いを待っています。そんなセレブ達に童貞を捧げ、貴方もハッピーライフをってみませんか

童貞 said...

童貞を奪ってみたい女性たちは、男性にとって「初体験」という一生に一度だけの、特別なイベントを共に心に刻み込むことを至上の喜びにしているのです。そんな童貞好きな女性たちと最高のSEXをしてみませんか

一人H said...

一人Hを男性に見てもらうことで興奮する女性が多数いることをご存じですか?当サイトではそんな女性たちが多数登録されています。男性会員様は彼女たちのオ○ニーを見てあげるだけで謝礼を貰えるシステムとなっております

プロフ said...

プロフ作ったわいいけど見てくれる人いなくて少し残念な気分に陥ってます。意見でもいいので見た方がいましたら一言コメント送ってくだしゃいメアドのせているのでよろしくでしゅapotheosis@docomo.ne.jp

乱交パーティー said...

乱交パーティー実施サークル、「FREE SEX NET」では人に見られること、人に見せつける事が大好きな男女が集まり、乱交パーティーを楽しむサークルです。参加条件は「乱交が好きな18歳以上の健康な方」です。興味がある方はぜひ当サイトをご覧ください

盗撮掲示板 said...

全国各地の名うての盗撮のプロたちが自身のコレクションを密かに交換する、完全会員制・盗撮掲示板。門外不出のここでしか見られないお宝ばかりです。話題のhaman動画よりヤバイ動画をゲットしよう

精神年齢 said...

あなたの秘められた精神年齢をチェックできる診断サイトです。ここであなたの実際の精神年齢が簡単な質問でわかっちゃいます。普段は子供っぽいあの人も実は大人の思考の持ち主で子供っぽく振舞ってるだけかも知れませんよ

家出 said...

家出している女の子と遊んでみませんか?彼女たちはお金に困っているので、掲示板で知り合ったいろんな男の家を泊り歩いている子も多いのです。そんな子たちとの出逢いの場を提供しています

gree said...

ネットで恋人探しなら、greeをおすすめします。ここからあなたの理想の恋愛関係が始まります。純粋な出逢いから、割り切ったHな出逢いまで何でもあります。ミクシーから女の子が大量流入中!ココだけの話、今が狙い目です

逆¥交際 said...

出会ぃも今は逆¥交際!オンナがオトコを買う時代になりました。当サイトでは逆援希望の女性が男性を自由に選べるシステムを採用しています。経済的に成功を収めた女性ほど金銭面は豊かですが愛に飢えているのです。いますぐTOPページからどうぞ

プロフ said...

世界の中心で貴方を叫ぶような恋がしたいんです。愛に飢えているゆいと恋バナ話ませんか?メアドのっけてるので気になる方は連絡頂戴ねuna-cima@docomo.ne.jp

出張ホスト said...

女性会員様増加につき、当サイトの出張ホストが不足中です。女性の自宅やホテルに出向き、彼女たちの欲望を満たすお手伝いをしてくれる男性アルバイトをただいま募集しています。興味のある方はTOPページをご覧ください

家出人 said...

これから家出したい少女や、家出人の娘とそんな娘と遊びたい人を繋げる掲示板です。家庭の問題などでやむなく家出している子が多数書き込みしています。女の子リストを見て彼女たちにメールを送ってみませんか

人生の値段チェッカ said...

今までの人生経験を診断できる人生の値段チェッカー!経験豊富な君の人生は一体何点なのか?みんなでやれば超楽しい、芸能人達もやってる人生の値段チェック!テレビや口コミで広がっている人生の値段チェッカーをあなたも体感してみよう

女子高生 said...

女子高生が友達・恋人を求めて集まる当サイトは、彼女たちのちょっぴりHな画像や出逢いを求める自己紹介などで賑わう掲示板サイトです。彼女たちと友達になって一緒に遊んだり写メの交換などをしてみませんか

出張ホスト said...

女性向け風俗サイトで出張ホストをしてみませんか?時給2万円以上の高額アルバイトです。無料登録をしてあとは女性からの呼び出しを待つだけでOK、お試し登録も歓迎です。興味をもたれた方は今すぐどうぞ。

彼氏募集 said...

友達の前では少し強がって彼氏なんかいらないって言ってしまうけど、やっぱ本音では欲しいです、夜は寒いし寂しいし私の本音に気付いてください。メアド乗せておくので優しい方連絡くださいtoward.the-future@docomo.ne.jp

恋人 said...

大金を貰って美女を抱きませんか?恋人契約は10万円、SEX付きの関係には30万円のシステムとなっております。私生活が忙しいセレブ女性達、仕事面では成功を納めていても男性との関係には凄くうとい方が多いようです。今宵も30万円でのSEX付き関係が申し込まれております。満たしあう関係と札束を手に入れてくださいませ

画像流出 said...

芸能人から素人まで、画像流出を探すならココ!最近有名な仮面ライダーヒロインの山本ひ○るの画像などなど、幅広く流出画像を公開中です。他人のプライベートに興味がある方はこちら

人生の値段 said...

人生の値段を診断してみませんか?自分の価値を診断してあなたの生涯年収、人間としての価格が丸裸になります。友達と一緒にチャレンジして絆を深めよう

SOS少女 said...

家出中のSOS少女たちを助けてあげよう!家やホテルに招いてご飯をおごってあげたりするだけで、後でウッハウハなお礼をしてくれるかもしれないよ

エロ動画 said...

流出からハメ撮りまでマニアも満足のエロ動画満載、抜きたくなったらチャットでサックと約束、有無を言わさずサックと中出し、便器女を簡単get出来るサイトです

若妻 said...

セレブと言われる世の若妻は男に飢えています、特に地位が邪魔して出会いが意外と少ないから、SEXサークルを通じて日頃のストレス発散に毎日男を買い漁っています。ここは彼女達ご用達の口コミサイトです

家出 said...

一人で家出したんだけど助けてほしいです。今まで強がってました。もう親には頼れない…super-love.smile@docomo.ne.jp

お宝映像 said...

激レア映像!芸能人のお宝映像を一挙公開中!無料登録するだけでレアなお宝映像やハプニング画像が取り放題、期間限定の動画も見逃せない

動物占い said...

大人気、動物占いであなたの秘められた野性がわかる!草食系と思っていたあの子も実は肉食動物かも知れない!意外性のある占いをみんなで楽しもう

熟女 said...

仕事を辞めてください。一日で今の月収を超えるお誘いがあります。某有名セレブ熟女の強い要望により少しの間、恋人契約という女性からのお申し込みがありました。今までは地位や名誉のために頑張ってこられたようでございますが年齢を重ね、寂しさが強くなってきたようでございます。男性との時間を欲しがっている女性に癒しを与えてくださいませ

エロ漫画 said...

エロアニメナビ・エロ漫画好きにはたまらないお宝満載!激アツなサイトだけを選りすぐりました。女の子にも男の子にも使いやすく無料で出会えるサイトばかりを掲載しています

1人H said...

1人Hのお手伝い、救援部でHな見せたがり女性からエロ写メ、ムービーをゲットしよう!近所の女の子なら実際に合ってHな事ができちゃうかも!?開放的な女の子と遊んじゃおう

メール said...

ストーカーの追い回されて怖いんです。毎日夜になると非通知電話多いし怖い。。。助けてくださいpeach-.-girl@docomo.ne.jp

スタビ said...

復活、スタービーチ!日本最大の友達探しサイトがついに復活、進化を遂げた新生スタービーチをやってみませんか?理想のパートナー探しの手助け、合コンパーティー等も随時開催しています。楽しかった頃のスタビを体験しよう

処女 said...

「友達の中で処女なのは私だけ…でも恥ずかしくて処女だなんて言えない、誰でもイイからバージンを貰ってほしい!」そんな女性が沢山いる事をご存じですか?出合いが無かった、家が厳格だった等の理由でHを経験したことがない女性がたくさんいるのです。当サイトはそんな女性たちと男性を引き合わせるサイトです

メアド開運 said...

メアド開運、あなたの使ってるメアドを診断出来ちゃうサイト!吉と出るか凶と出るかはあなた次第、普段使ってるメアドの金運、恋愛運が測定できちゃいます

逆¥交際 said...

今話題の逆¥交際!あなたはもう体験しましたか?当サイトでは逆援希望の女性が男性を自由に選べるシステムを採用しています。成功を収めた女性ほど金銭面は豊かですが愛に飢えているのです。いますぐTOPページからどうぞ

豪華賞品 said...

只今、シャープ32型液晶テレビ、PS3等、豪華商品が当たるキャンペーンを実施中!まずは欲しい商品を選び、メールアドレスを登録して無料エントリー!その場で当たりが出たら賞品ゲットできます。抽選に外れた方もWチャンスで商品券等が当たります。ぜひチャレンジして下さい

副収入 said...

一夜限りの割り切ったお付き合いで副収入が得られる交際サイトのご案内です。アルバイト感覚での挑戦もできる、安心の無料登録システムを採用しておりますので、興味のある方は当サイトへぜひどうぞ

メル友 said...

彼氏にDVされて、ちょっと男性不信です。でも、恋愛して彼氏も作りたいと思ってるので、優しく接してくれる人を探してます。連絡待ってまぁす! pretty-toy-poodle@docomo.ne.jp

神待ち said...

家出をして不安な少女たちの書込が神待ち掲示板に増えています。一日遊んであげたり、家に招いて泊まらせてあげるだけで、彼女たちはあなたに精一杯のお礼をしてくれるはずです

乱交 said...

全国乱交連盟主催、スワップパーティーに参加しませんか?初めての方でも安心してお楽しみいただけるパーティーです。参加費は無料、開催地も全国に120ヶ所ありますので気軽に参加してお楽しみ下さい

アブノーマル said...

SM・露出・スワッピング・レズ・女装・フェチなど…普通じゃ物足りないあなたが思う存分楽しめる世界!貴方だけのパートナーを探してみませんか?アブノーマルでしか味わえない至福の時をお過ごしください

セレブラブ said...

セレブラブでは毎月10万円を最低ラインとする謝礼を得て、セレブ女性に快楽を与える仕事があります。無料登録した後はメールアプローチを待つだけでもOK、あなたも当サイトで欲求を満たしあう関係を作ってみませんか

裏バイト said...

簡単に大金を稼ぐことができる裏バイトがあります。女性が好きな方、健康な方なら日給3万円以上の収入を得ることも可能です。興味のある方はHPをご覧ください

救援部 said...

一人Hを男性に見てもらうことで興奮する女性が多数いることをご存じですか?当サイト、救援部ではそんな女性たちが多数登録されています。男性会員様は彼女たちのオ○ニーを見てあげるだけで謝礼を貰えるシステムとなっております。

メル友募集 said...

冬に1人ボッチで家でご飯とかオヤスミなんて寂しすぎるょ~~っ!こんなところに書き込んだら削除されちゃいそうだけど少しでもきっかけ作らなくっちゃと思って書いてみましたっ!!気軽に会ったり出来たりする方ってこの掲示板見てませんか~!?良かったらメールくださいね★フリメだったら私気付けないんで携帯のアドレス乗せておくねっ!! love-sexy@docomo.ne.jp

Anonymous said...

comcast is the worst service company out there.. soon they won't have many customers if everyone just does what they feel like doing --- dumping them.

失恋 said...

失恋は心に深い傷を残します。その傷を癒す特効薬、それは新しい出会い。あなたの心を癒す、素晴らしい出会いを当サイトで見つけて、笑顔を取り戻してください

高額バイト said...

高額バイトのご案内です。欲求不満になっている女性を癒して差し上げるお仕事です。参加にあたり用紙、学歴等は一切問いません。高収入を稼ぎたい、女性に興味のある方はぜひどうぞ

交際 said...

スタービーチの突然の閉鎖、優良な友達探しサイトが無くなってしまいましたが、新生・スタービーチがここに復活しました!、進化を遂げた新生スタービーチをやってみませんか?理想の交際探しの手助け、合コンパーティー等も随時開催しています。楽しかった頃のスタビを体験しよう

神待ちサイト said...

「家出してるんで、泊まるところないですか?」家出救済神待ちサイトには毎日このような女の子からの書き込みがされています。彼女たちはホテルや家に泊まらせてあげたり、遊んであげるだけであなたに精一杯のお礼をしてくれるはずです

露出 said...

普通のプレイじゃ絶対味わえない快感、それは野外露出プレイ。最初は嫌がっていた女も次第にハマっていって、その内それが快感に変わってきます。野外露出プレイで興奮度アップ間違い無し

友達 said...

早い時期に結婚してしまって、少し後悔しているんです。私は、今の夫しか経験が無くって、このままでいいのかなって…。思うようになってきてしまって…冒険はしたいんですけど、やっぱりばれたりしたら怖いので…割り切りで会える方って居ませんでしょうか?連絡お待ちしてますね♪最初に年齢を教えてくれるとうれしいです。pop-music-lo-ve@docomo.ne.jp

人妻 said...

Hな人妻たちの社交場、割り切った付き合いも当然OK!欲求不満のエロ人妻たちを好みに合わせてご紹介します。即会い、幼な妻、セレブ、熟女、SM妻、秘密、以上6つのジャンルから遊んでみたい女性を選んでください

サイドビジネス said...

1日5万円~が手に入るサイドビジネスのご案内です。男狂いのセレブ女性はネットで知り合った男を次々に金の力で食い散らかしています。そんな女性を手玉にとって大金を稼いでみませんか

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