I enjoy working for the company but they are'nt playing fair and must be made aware of all the problems going on outside their Philly building
I worked for these jerks for 8 months and I have experienced hell. Not in the form of customers, whom I only dealt with in the payment window, but the hypocrites that worked in my office. It was like Stepford and I didn't want to become a pod person like them. I got shunned because I didn't want to go on their stupid little office outings because I wanted to be with my own friends. You want to talk about a seriously messed up cult, this is it. Now that I work in a totally different field with real people and not evil pod clones, I am much happier with my dish and DSL which are just as good if not better and a hell of a lot cheaper. So the hypocrites that work for Comcast can go take a flying leap! Namely the ones in the hellhole in which I worked.
I currently work at the delta area call center in the billing and repair dept. Here's my take: We all know comcast sucks thats nothing new. Here's somethings you might know. 1. The call center management is a bunch of racists. 2. They go out of their way to harass military folks who work there part time, about their schedules, refuse to pay them according to what they say in the comcast handbook, and threaten to fire them for missing time obligated to the civic duties. 3. We get fired if caught blogging. hahahaha (there WILL be a lawsuit over this one day) Anyways, I try my best on EVERY call to do what I can to help customers, BUT I can only help people who what to help themselves. If you are too busy calling me every name in the book and dont even try to listen to me... If you are too lazy to get off you fat butt to even see if your tv is actually plugged in... If you are too busy using your tractor to try pull down your utility pole and you cant hear me over your diesel engine... HOW IN THE HELL DO YOU EXPECT ME TO ASSIST YOU?!?!?!?!?!!!! Next time you call me here are some tips to get the most out of your experience. 1. If you have a bad experience demand to speak with a supervisor and raise hell because its the only way those people who really dont care fired. 2. ONLY REWIRE/ WIRE YOUR EQUIPMENT IF YOU KNOW WHAT YOU ARE DOING. If i had a dollar for everytime some hooked their equipment up wrong and blamed us for it I would buy comcast and turn it into the company it could be if the people that ran it gave a damn. 3. Check your connections and make sure your tv is plugged in and turned on to the right channel or input before you call. If you can dial a phone surely this shouldnt be too hard. 4. Keep your reciepts; on average half of the people at your local office dont care if your modem or hd dvr makes it back into inventory so you better keep every bit of paper we send you. The other half does care but is so busy trying to fix the stupid idiot mistakes made by their stupid idiot coworkers that sometimes you slip between the cracks. Protect yourself because no one else will, this is just the way life is. 5. READ YOUR BILL!! often there is info included with it that tells you about rate and channel changes and other important stuff 6. If they really stick it to you should contact your local news and the bbb. Publicity is a great catalyst for change. The more the better.7. Be reasonable. A free month of service for having a snowy picture for 45 minutes is stupid. If you go without you should be compensated FAIRLY. 8. There are these things called "Prorated charges and credits" Any time you change your account in the middle of your billing cycle. You get charged or credited from the date you make the change until cycle closes. The reason is if your current bill is in the mail on the way to your house we cant list the charges on it so we put it on the next bill. Guess what your cell phone company, insurance company, the satelite companys do it too so dont act so suprised and upset. If it looks really whack then give us a call so we can fix it. 9. Understand that we have our hands tied by our managers. (Refer to #1) we have certain things we cannot do and certain things we must do. We have to ask you if you want our phone service or we get in trouble (Im actually about to get fired because i refuse to sell it to people that have alarms and stuff like life alert, but i cant in good conscience sell it to someone's granny whom i can hardly understand for them breathing thru an oxygen mask knowing they may fall and break a leg and use some sort of emergency alert device connected thru a phone that is anything less that slightly reliable.) On the subject of reliablity as an employee i get complementary services and some ppv discounts and i must say that i very rarely have service issues. Growing up, my parents also had comcast and as a kid i hardly ever remember going without cable. If you have frequent trouble in your area then you are probably not alone. In areas where service is good its excellent in areas where service is bad you might as well subscribe somewhere else. 10. With this "Digital Transistion" right around the corner please dont ask us to try and fix those junky antenna boxes. A ton of people are going to be REALLY REALLY disappointed with those things. (Yet another example of Uncle Sam taking something simple and complicating the hell out of it) Anyways, I am thankful that I have a job in this crappy economy even though i hate my job. Comcast could be a good company and a good place to work but until there is something called "accountability" nothing is going to get better. Customers and employees will continue to suffer...Its actually really sad if you think about it. I am actively seeking employement elsewhere but in the mean time ive still got to put food on my table for my kids. If comcast dies thats tens of thousands more without jobs and for those of you who live in areas that recieve only comcast service guess you will have to READ or maybe venture OUTSIDE. Anyways that just my 2 cents for what its worth. Thanks for taking time to read this post and please consider what ive said.
I used to work for comcast a while back as a tech, I left due to stress and due to the treatment that they gave me. Don't get me wrong, before I worked for them, I had no problems with my service and didn't even after I left. There had be many nights where I wouldn't have enough time to take a lunch, to go to the bathroom, to do anything. On top of that, every single day, I had to hear, "how can you sleep at night, knowing that you work for Comcast?"I've had customers yell at me, block me into their driveway, and threaten me. I do not feel anything for the customers. When I was working for them, I realized that many of the customers were and still are wrong. I had customers tell me that comcast install this cable or that cable. Then I have the person's significant other tell me that the other person put the cable in, not Comcast.However, Comcast does give out crappy equipment (modems, cdv modems, hd-dvrs, etc). They also have employees that tend to careless about the customers (same crap different day). The techs tend to be over-worked and way too stressed out.I remember when the techs would get 7-8 work orders when they got to work and end the night with 10-11 work orders. But when things got worse, the techs got 12 work orders and would finish the day/night with 15-18 work orders. Some people don't want to believe. I lived it and I decided enough was enough.I'm sorry for the crappy customer service that "some" of you get, but if you can get another service, then do so. Don't waste your time having it "fixed" for the 8th time.
Ok I work for an outsourcing company whose client is Comcast and I must say I am SO glad I decided not to move to Chicago after all. I probably would've killed myself if I had to use Comcast. Now I got some answers for some of these posts:"What a waste of time! get a real job or life.."^^ The majority of us at my call center are in college. That's what we're trying to do. I had to bite my tongue when I had an asshole doctor tell me I was a waste of space and how I needed a real job. I'm a pre-med student. This was the best job available for someone like me. Keep in mind old people: we will end up as your boss."Comcast doesn’t outsource, everything is done region wide."^^yeah they do.Oh and for all of you writing how we need to unionize....well we can't. On the first day of training they pound it into us that we are to ignore unionizers. They seriously show us pictures of what they may look like and what to say. Please stop calling in just to yell at us. The moment you call us curse words, we automatically bite our tongues. You may not realize it but they way you treat us does have a physical toll on us. I've had my doctor ask me how the hell I managed to get high blood pressure so early in life (I'm 19 and not overweight or diabetic)especially since I was so healthy a little under a year ago. I wish I could quit but until I move to another town, it's impossible. Oh and if you just so happen to be looking for credit, pray you don't get me. I don't give it unless I can see you've been current for at least a year. If you talk down to me, I will do the same. I don't know you and I don't have sympathy for you. It's annoying when I get a call and the reason why they are 60 days late on their bill is because of a family member's death. Boo hoo. When my dad died, I still paid my bills on time. If I can do it so can you. I don't consider you a person because I will never see you. You are all account numbers that stand in the way of me going home to study.
I'd like to start off by saying i appreciate all the nice customers that call in and are polite and patient with us on the phones at midnights, as i understand we at the national level hcan do very little but we do try to help. as for theose of you that call in screaming because your 90days past due and have some "extreme medical issue" that requires your phone or internet services, you can still access 911 emergency services while in a pending disconnect (when your stuff doesnt work but your phone calls us)so suck it up and pay your bill!(you wouldnt have this problem if you kept up with common sense--you have to pay it once a month whether or not you recieve a bill in the mail-- ) As an employee third party to comcast i work the midnight shift and I have to say to all the idiots that call in at 3 am we know you want someone local but you should understand that local means open when your lazy american butts decide to get off your f*ing couches to go to work, which means between 9am-5pm for the most part, so don't complain when you get a rep from canada, then say we're stupid, Hey I have an IQ of 160 and i have a life outside of my TV! who'd have thought there was such a thing, it's not much wonder almost all of michigan is on WELFARE, your all too lazy to fix your own goddamn issues and get the hell off the couch.Yes, it seems insensitive, but at least i have a job, and a life, plus you all seem to convieintly just gotten "out of the hospital" I probably have more medical ailments then you and I don't even have that excuse for not paying my bills, oh and i hold down a 40+ hour a week job listening to you complain about stupid sh*t.cable is not the end all be all to life and if it is maybe you should go hide in a closet listening to EMO music eating corn chips and cutting yourselves.I have a point, now think about it
Please forward to everyone you know for your families protection! COMCAST SUPPORTS HOME INVASIONIn August of 2008 a suicidal Comcast employee drove 30 miles to another employee home and entered without permission. The employee walked into the home startling the other employee’s young son who was home alone. Frantic and covered in blood the employee had slashed their wrists and refused medical attention. Although Comcast was made aware of this situation, no action has been taken against the employee for violating the privacy of the other employee. Why would Comcast support this type of behavior? If their own employee’s and employee families are not safe from this type of activity – are their customers?For more information contact: Joan SagePublic Relations815-395-8952Joan_Sage@cable.comcast.com John W. SmithDirector of Employee Relations734-301-3675John_W_Smith@cable.comcast.com
I work in leadership at Comcast, Im a supervisor in our retention department.I try to point my employees in the direction of this website so they can see what a bad customer service experince can do to a person. Its not so much about negative publicity for me as it is thinking that a human being had a terrible expereince. As a company its important that we do our best to resolve peoples issues fairly and expediantly.When I see some other employees on this site complaining about "angry customers" or " ridiculous requests" the only response I have: "what are you doing working in customer serivce?" the name of the game is THICK SKIN. Over the phone the average customer feels empowered to lash out a bit more when they are aggravated, the key is not to respond in the same manner, but to keep a level head, figure out what the root issue is (DONT TAKE IT PERSONALLY) and resolve it. Now dont misunderstand me, some issues we wont be able to happily resolve for a customer. Some calling in to have an adjsutment done, just cause its expensive, is not something we do. Last I checked we lived in a capitalist society and while I would love to think we are out for the betterment of mankind, we are also here to make a buck.HOWEVER... this does not in any way mean that this person, who is looking to save money should be treated with disrespect. There is a way to say "no" that does not come off offensively, and I highly recommend you use it. As for folks who have serious issues, be it with billing, services, or any other problem, FOR GODS SAKE!!!! Get the right information before you make a bad situation worse. Working for the company for so long, the biggest issue I have seen is people misinformning (and sometimes outright lying) because they coudlnt get the right information, OR they were afraid to tell the customer about a legitamate charge. Take the bull by the horns, as your supervisors, look it up on our internal database and get the right information.I 100% Guarantee you that a customer will be happy to wait a bit for the right info, then to have to call back at a later date because they were given bad information.All in all, its a sad state of affairs that a website like this was needed, but Im happy that Comcast Corp. is taking a proactive role in resolving customer issues.There is too much competition in telecom these days and if we cant always beat them with price we need to beat them with GOOD CUSTOMER SERVICE. You would be surprised how many folks dont mind paying a bit more if we give them a positive interaction.One last thing I want to mention, while there are doubtlessly many many angry customers, there are in my opinion just as many perfectly satisfied customers, of whom you will never see a blog post from.Why?Happy customers dont bother to search the internet for "I hate comcast" websites. So bear in mind, when you read all the negative reviews here, there are probably just as many people perfectly satisfied with their service of whom you will never read a review.In closing, I apologize to all the folks whove had a bad experinece, I know that where I work I try my best to ensure myself and my employees create positive expereinces, and I hope that for the future more people will not need sites like this to vent their frustrations.
I am an employee at a call center that has a comtract with comcast.We do the best we can we are not set up to handle everyting and are not given by COMCAST the appropriate toos to help. We do the best we can but we are voiceless. Most of us are just ther to make some money while trying to get through school. So when you A-hole customers call in and yell at us and tell us how stupid we are YOU ARE THE ONE THAT IS F***ING YOURSELF!We will help the best we can but you have no idea how many times and how many people I know go home crying because of you dip s**t's. It's not fair to us. WE DO NOT RUN THE COMPANY WE JUST ANSWER THE PHONE. So when you call in please be kind to us we are people too. If you have a problem that is not being resolved it is because we don't have the power or tools to resolve it. If you really want your issues looked at by the appropriate people go to comcast.com contact us this goes to the corporate office and you WILL get a response. See we can't tell you this over the phone. We are told not to and we are just trying to protect our jobs. We are humans too and we need our jobs. So for all of you out there complaining about the 800 # we are just people trying to make a living and you are NO better than we are. Furthermore WE did not design the automated system and we hate it to so keep your smart A** comments about it to yourself or shoot an email to the powers that be at comcast.com. We are not wipping post for your to take your aggressions out on. I have literally seen co-workers have nervouse break downs because of you a-holes. And if any of you want to come back with "if it's so bad go somewhere else" Kiss off and take a realistic look at the economy. In the town I live in even college educated people can't find jobs right now so we are stuck beleive me we are all looking for a way out. So here it is if you want instide help go to the comcast site with your unresolved issues and be nicer to us. We help better that way. If you have a ? about your bill TURN IT OVER! It's all on the back. If a tech is rude ask HIM for his boss he has to give you the #. Don't call us there is nothing we can do we don't know the techs. If you have a problem with your local office as for there boss dont call us. We can't help you with that. P.S Have your acct# when you call instead of acting like we are the stupid ones when we can't find your acct. OH and if you don't pay your bill IT WILL GET CUT OFF! HELLO!! It does not take a rocket scientist to figure this out.
3 Types of callers:People with legit techincal/billing issues, that deserve empathy,credits and all the help we can give.People who are trying to save money, and want reasonable services for a reasonable priceMorons, cheats, and liars..heres an example, and I bet you dollars to donuts that some of the "Supposed" customers that post on this site, fall into this category.Caller: "Hi I want to downgrade my services to save money"CAE: "Id be happy to help you, but so you are aware you signed a 24 month contract with us which means if you make any changes you will be charged an early termination fee. Keep in mind the bundle you have is a great price and isnt offered anymore, was there something wrong with the service?"Customer: No, I just cant afford it right now, and I know I signed a contract, I just dont want to pay it...Cae: I understand Maam.. things are expensive, but part of the deal was that if you leave or break the bundle early you have to pay this charge.Customer: Yah, well I dont want to pay it.. let me talk to your supervisor...Supervisor: Hi Maam, you have to pay it.. Customer: Let me talk to your managerManager: Hi Maam, you have to pay it..Customer: What awful customer service this is.. my god your a terrible company, how dare you expect me to pay an ETF after I signed a contract saying I would..So, obvisouly this has been shortened for brevitys sake, but this is a COMMON TYPE OF CALL.. the 45 mintues it took to talk to this .. person.. meant we had 1 agent, 1 supervisor, 1 manager, not dealing with serious issues.So, to all you customers who have legit issues, I AM SORRY, that some of your fellow consumers are sucking up valuable time... The best part.. this isnt jsut comcast.. this is across the board.. this whole country has come to the point where people dont care about paying a fair price for fair service, they want to pay the least for the most, and think they are entitled to it??? I dont think so..
Wonderfull Customer Experince number 2:"Again, more proof, that morons are wasting valuable CAE time"Customer: Hi, I have a bundle with you.. that I got 4 months ago, but I saw an offer online, and while it clearly stated FOR NEW CUSTOMERS! 200 gift check! I obvisouly feel that its a cheat and unfair that I am not eligible for it.CAE: Well maam, I am sorry about that, but when you signed up part of your deal was a Wii..?Customer: oh? Well what have you done for me lately..Once again, I point out.. not an uncommon call.. not a one in a million, but about 50 or more a day..I want to give thanks to the internet for giving people like the above customer a place to air their horrible customer service experinces with comcast..Again, my heart does go out to customers with legit issues and grievances that were not handled in a timely manner because 5 or more agents were tied up dealing with the above person..
GOOD CUSTOMER EXPERIENCE:(With all the terrible expereinces, how about we post a few good ones)Heres a simple one, that I heard one of my agents do. Just to set the stage, let me tell you that Account Confiedentiality is important, if you cant verify your account, we dont do work on it. Brother of Customer calls in to disconnect services, His brother is in jail, and cannot call to disconnect himself. Agent gets brothers number tells him he will call him back. Agent then goes on to call the prison, and arrange a conversation with the actual customer, getting his brother verified on the account, calls back his brother, disconnects the account, problem solved. Great Job number 2:Customer calls in owing 400 dollars for unpaid bills, he is near being disconnected for non payment. Agent gets in touch with collections arranged a payment plan for the customer, then begins to review all services with the customer, finds out what they like, what they can drop, works out a bundle that will be more affordable while still giving the customer a heck of a lot of service, agent doesnt get compensation for saving in this manner, but still does it.Im going to start posting more of these situations here..
Please forward to everyone you know for your families protection!COMCAST SUPPORTS HOME INVASIONIn August of 2008 a suicidal Comcast employee drove 30 miles to another employee home and entered without permission. The employee walked into the home startling the other employee’s young son who was home alone. Frantic and covered in blood the employee had slashed their wrists and refused medical attention. Although Comcast was made aware of this situation, no action has been taken against the employee for violating the privacy of the other employee. Why would Comcast support this type of behavior? If their own employee’s and employee families are not safe from this type of activity – are their customers?For more information contact:Joan SagePublic Relations815-395-8952Joan_Sage@cable.comcast.comJohn W. SmithDirector of Employee Relations734-301-3675John_W_Smith@cable.comcast.comSo Im clear on this.. Comcast is now the police?Does this also mean that if I go and steal a stereo from a store.. my car insurance should drop me cause Im a thief?
My sister works for Comcast and she is just glad she has a job these days. But on her first day out of training, they were yelling at her to take simultaneous call after call, so as to avoid 'after call work', whatever that is. She said she couldnt notate the customer accounts and that they watch everything to the minute, and emergency bathroom breaks count against 'shift adherance'. Gets stuck working late every day and cant claim that as o/t but has to go in 20 mins early unpaid to get all their slow systems to boot up.They are told not to allow customers to speak to managers, they are stuck with any hot mess dropped into their laps and are told to deal with it. They have to 'own' every problem they are dealt. She is looking into going back to her job at the hospital because she said comcast is the worst job she's ever had. A college grad and she cant afford to raise her kids cause she cant sell triple plays to 6% of her callers before she earns a g.d. commission!
Comcast is a monopoly that needs government regulation for the customers' protection (and probably a labor union for the employees). Comcast treats their customers the same way they treat their employees, with the attitude of: How much can i squeeze out of this person? Think Customer First? How about 'Think People First'? and then start with your own.
I work for Comcast. and reading thro all these posts kind of angered me. here is the deal us who work at comcast do not blame out customers and we also realize they are our job security. however i myself have called customer service to other companies and i do know that as a customer when we dont get out way we yell, as for a manager, and treat that person that is trying to help badly. i dont take it personally it does happen alot. and it is frustrating having to correct problems with a livid screaming person and still make them feel valued. i admit it is do-able. but my biggest problems is this is technology and no technology is perfect but customers expect it to be. thats ridiculous. and comcast doesnt control programming people. and comcasts billing system only bill for what u have. there is NO SUCH THING AS OVERBILLING! and if you was being charged for something u dont have. your recieving a bill why arent you looking at it and calling to correct it. i admit somethings are harder to correct but they will get fixed. its annoying that customers comcasts price should be the same as all the other companies when what we offer is better and you get mor services for that money. and there is no contract for that reason. we dont need to trap u.
ok so i work for comcast. alright well ya'all are a bunch of idiotic customers. you think that this technology is unbreakable wake the hell up nothing lasts forever! keep in mind also once you start yelling and demanding credits we stop listening, we are people also! treat us with respect and we will be more willing to help you out an give you more! i have been in customer service for about 10yrs comcast is unlike anyother company that is true, but also keep in mind its just that A BUSINESS! you really expect to get a credit for a months worth of service when you have never called in to let us try to fix it?! uh no we are not gonna do that HELLO!!!also not all of us are incompetent some of us really do want to help you BUT you have to be willing to accept the help! check your damn connections FOR REAL (one moment please) is a connection issue 95% of the time, we do go threw some training we do know alittle bit about the cable services an the equipment in your house! FYI just walking around on your floor will make the connections come loose, if your not gonna listen to us then dont waste your time calling in. As for your request for a supervisor we are given the same authority as a supervisor ALSO supervisors dont take calls, we have "floor support" and they are the same as the person you just talked to just a damn title! forget the title and respect the answer you were given! an remember issuing a credit is NOT customer service! we do not need you to spell ANYTHING on your account we are just verifing information, we are not illiterate we read the application to apply!BE NICE NICE MATTERS!!!
Look ill say it how it is im currently working for Comcast and i am resigning due to the lack of communication between management and there employees comcast only sees the numbers there makeing they dont care about their customers or there employees as a matter of a fact in numerous occasions i have seen management laughing at the complaints sent to them by both customers and employees it was clear and obvious also that the reason the company changed its credo was because the company name is so tarnished that it does not have a choice but to act on giveing the customers false hope people im on the inside the truth is nothing will really change they will keep playing with U the customer and keep braging about how they have so many billions and are resession proof most of the equipment the customers are getting are refurbished and used from the last customer the procedures which are suppose to happen when a customer turns in equipment is a warehouse employee in the local area which the equipment belongs to is suppose to check it to make sure the equipment is working the truth is they dont they just put the equipment in back in the employees lockers regardless of how the equipment is functioning or how it physically looks so when you see equipment installed in your homes this is the reason why this is happening after seeing how this company operates im willing to give all the insight on why this is happening to the customers feel welcome to ask question i will be actively on the forums answering the questions the people want to know.
Overall this company treats there employees like slaves therefore the customers get treated like crap simple and not complex the key to solveing all the issues at comcast is to start changeing this communist state of mind and start treating the employees better so the employees can care about treating the customers better its a chain effect haveing said that havent some of u wondered why small companys are in most times better then larger corporate companys in everything that comcast offers there employees as an "incentive" there is a hidden reason why nothing they are giveing u is free. example the only reason comcast gives there employees free internet and cable the company reason is this: We would like to give u this incentive package so you guys are more aware of the items we offer Bull. now for the real reason they give u the free incentives such as free cable and internet so u wont try and exploit they system and steal cable and internet i mean really people how obvious is that honestly.
My husband works for Comcast and he has told me that the company actually overbills on purpose. She said that they plan for the customer frustrations but call centers handle the small percentage of customers that complain and the company generates a large amount of revenue on those who don't. He said that is actually an unwritten Comcast policy. I know that it sounds shady, but it is smart business. Besides he says that when they complain - they correct the charges so it's not stealing.
The employees are treated worse then the customers!!!!!! I came to comcast planning to never leave. Comcast is the worst company I have EVER worked for!!!! I have worked for AT&T, Verizon, Direct tv, amd many more!!! I am pregnant and left work to go to the emergency room, the doc said it was a contagious stomach virus and stay home the rest of the week. I recived a call from hr. The rudest person I have ever spoken with was honest just MEAN!!! She basicaly told me im a new hire and dont matter. I have been serving you customers for 6mnts. They will not help me even thou Im pregnant and got sick. I RETURNED TO WORK WITH CORRECTIVE ACTIONS HAVING DOCTORS NOTES FOR EVERYDAY MISSED!!!!!! I have panic attacks because my job security is gone for stuff I cant controll.Comcast makes me sick....literaly!!!! There was a day I could not stop vomiting. I actualy passed out at work. I tried to stick it out and made to the last hour of my shift. I tried to tell management and I was told leave if you want im not excusing it. REAL NICE!!!!! All the customers that call and say im goin to at&t I AM RIGHT THERE WITH YOU!!!!!!!!!!!
Comcast is a joke when i first got hired they had some motivational 2 day course about how comcast "cares" and how u can make a future in the company little did i know all that was just a huge Lie. Long and behold the company tried to yip me out of my bonus and my raise this was ongoing for about 6 months and HR excuse was we were unable to process this due to the fact that u are transfering incredible so it takes them another 2 months to retropay it to them after pressing the matter to shortly find out this has happened to about 80% of the employees. The Point is if u are planing on working for comcast think twice its a very shady company with unethical practices and well if u dont believe me you are welcome to check with the BBB aka Better Business Bureau there you will see a list of issues from both the employee side and customer side.
First and foremost, I work for Comcast. Second, for the most part, I understand why a good number of customers call in angry. Yeah, I would be angry if my services weren't working when they were supposed to be either, I get that. However, unlike a lot of my whinier counterparts in my call center, I don't feel that a lot of the customers I get are making unrealistic requests. Sure there are a few, but not many. I still don't understand the need to bill a customer one month in advance and some customer's just refuse to do it and eventually it catches up with them and they'll end up getting a customer care rep who just doesn't give a shit who will pass them on to our Collections department who will give even less of a shit. Let me be straightforward though, not all of us (I'm only speaking for my Call Center, as i've never visited the others.) are retarded. Not all of us just want to steal your money (We obviously want some money from you, otherwise it wouldn't be a company, but I will try to find deals and promos to suit your income and needs.). Not all of us are assholes who don't care about you or your problem. I mean i've actually gotten in trouble going to bat for some of my customers who have been treated pretty unfairly, but that's another story. Regardless, the point i'm trying to make is that yes, we do have some shitty and as well shady individuals. But there are some of us who are actually trying to make our customer's a little happier. I can't count how many times i've stayed on the phone an extra 20 or so minutes to thoroughly help out elderly customer's so they're not too overwhelmed and are comfortable with their equipment. Not to say i'm perfectly nice with all of my customers, because i'm not. If you push me consistently and don't let me do what I need to do to try and get your equipment working or your billing straightened out, then I will just care that much less. Anyways, that was all I wanted to say. Some of us suck, some of us don't, but I like to think that i'm actually doing a little bit of good in a company that gets trash talked about so badly.
i work for comcast as a tech..comcast is a good company to work for. ihave work for dirctv and they treat to employee like crap look at there turn over rate compared to our . i could tell u some storys on how i would not get home from work some night until 11 or 12 at night when u start a job for them u most finsh it that day or go back on your time and finsh it. so that meant go early in the moring or stay until u get do with no help becouse the closest person maybe 1hr or 2 away and not even no where u are at unlike comcast where all u have to do is call dispatch and they would take care of getting some one there or call sud and explai to them and tell them u had to leave.
I just have a single, true scenario that will clearly illustrate that Comcast doesn't even know what is being broadcast. For at least two whole weeks, their OWN network (CN8) was in pure black with no audio. Of course, they tried to tell me it was my TV. Comcast surely couldn't be at fault. Wrong. A pure black screen indicates the presence of a stable video signal, only without content. Only the Comcast network was black. All other channels were fine. Tell us again, Comcast, what a technological leader you are.
This son of a bitch cable company needs to go out of business. The customer service stinks plus there are smart ass foreigners working there when people here needs jobs. Let the foreigners go back where they came from as we were here first!!!!!!!! Also, I think the Comcast people are pigs, charging us with exhorbitant subscription fees per month. I would really like to have the cable yanked and go back to watching free direct broadcast TV.
I moved to new built condominium complex in February 2007. All wires brand new. My only broadband option was COMCAST. Since they offered triple play bundle on promo terms I signed up for full tilt service. However I care for Internet bgroadband the most. I am an IT dude and do a lot of after hours support from home. About two months later my internet connection started dropping. Interestingly enough only on hot and humid days of North East. I called 800 number. Each time they send a tech over. He would ring the cable through and say all is good. he would leave and my connection would drop again. I started thinking this must be a bad cable somwhere outside as it onkly gets bad in the afternoon and then heals inthe evening. I raised the hell and finally they started to treat this as a repeated problem and put dedicated resource on it. He queried their problem database just to find out that I am not insane but 5 other people from the same condo complex reported similar problems. They sent a field tech and he found out a cracked cable just outside our condo complex, on main street just before cable branched of. By then I accumulated 7 yellow customer copies for their techs visits. I was fuming but had no other option. I was praying for verizon to roll out FIOS. They finally did. I switched right away. All my neighbours are pissed at COMCAST and most of them (192 condos in 6 buildings) are switching as of this writing. We vote with our feet. Verizon is full of it in their TV commercial but that is marketing so remember that. Bottom line is that COMCAST and other cable companies do not get it. Their coporate culture and philosophy is based on old paradigm that cable is enetrtainment and no big deal if it is down here or there. Telos to contrary built their culture based on one thing. They provided a telephone service that was always on. Even in very old days telephone service had better uptime then COMCAST service today. Telcos are network companies, they understand uptime and are being acoounted based on that by their coporate clients. Their infrastructure is built for iptime and redundancy and all that. It starts with philosophy that is directly derived from original service that they provided. Telephone ! The only way COMCAST can change if the hurt real bad from FIOS stealing their services. They will bleed and ultimately their bord of directors will have to force the issue. That is how it works. Unfortunately they have still a monopoly in vast geographical areas so people are screwed because they cannot vote with their feet. I never liked Verizon much but with FIOS they are changing the landscape. Driven by they own profit they will ultimately cchange a philosophy and cultyre at COMCAST. It will take time though. I am sorry for all of you who cannot vote with your feet just yet. Hang in there. You will one day.
Telephone service twisted pair is not nearly as complex as coaxial television cable service.Try looking up composite triple beat and come back when you can comprehend that.I'd like to see anybody out there run a coaxial line to every house in their city and not have a single problem. I mean of course the planet cooperates with no freezing or heat or water issues, lightning strike anybody? This is not to mention the cable your housing contractor used when he built your POS house that you over payed for.You all should learn that some guy on the phone in who knows what country can most likely not diagnose your problem over the phone. When you call the doctors office because your back hurts, can they do xrays over the phone? No of course not.I am refering mostly to the technical issues, not billing issues and waiting on hold. I usually have to wait on hold anytime I call any company for any reason. Some are worse than others. Usually the ones with more customers are worse, go figure. Comcast is a huge company with MILLIONS of customers.I also love when customers say how they have to take a day off to have us come fix their problem. Comcast works 7 days a week, there's not many professions that work 7 days a week, and if you do, that sounds like a personal problem, don't blame that on Comcast that you work 7 days a week.I love how you all think AT&T or Verizon or Dish is going to be any different. I agree with the guy that said please go over to them, we dont want your buiness anyways.Comcast has more work than it can handle and we dont mind working with people who have a positive outlook on things, but if you want to run around like a little cry baby saying comcast must die...right back at you player. Suck it!
I work for comcast as a service tech and to be brutally honest..comcast F%&*#@! SUCKS!!! Im not talking individual people mind you i mean the higher ups!! The freakin yahoo's who run this corp i beleive have NEVER worked a day in the field thier whole life! They dont give a rats ass about the customers or thier employees.Bottom line to them is money and NOTHING else!! Ive worked for AT&T and Insight and those companies cared about both!We get screwed on a daily basis as do the customers and its really gettin old fast!Why do i stay with them some would ask?Well ya its better money than most jobs in my area and i have bills to pay and a family to feed like everyone else,but i was making this much with other companies and i felt like i was actually appreciated for my hard work!I still do the best job possible,but definitly not for comsuck,but for the customers out there who pay their hard earned dollar to have the comforts of cable & internet!As long as comcast is in buisness i guess we all will have to get used to being treated like shit because thats how they "DO BUISNESS"!!!!!
When you people sign the terms of agreement, it states that the internet is for entertainment purposes only, aka fun. Also it states the network can be taken down at any time unannounced. You signed this. Let me guess.. you didnt take the time to read it. Shocker.The comment about the phone being down & not able to call 911 is against the law..ok good job making laws up. There is not 1 phone provider out there that doesn't have service issues & down time. Give me a friggen break.These people crying about " I run a business from home ! " . Well how about stop being cheap & get a business account ? There is a different level of service for business accounts vs residential. Every cable/phone/internet provider has issues. If you think the grass is greener on the other side, please do us all a favor & go see.I have been in the cable industry for 26 years . I crawled through your filthy digusting houses as a comtech/contractor for 10 years. Listen to people bitch about dumb shit like their services being out because they were 99 days past due because their welfare check got lost in the mail as a CSR for 5 years. Then I sat there for another 6 years listening to the dumest questions ever asked in the history of cable " does my tv need to be on to watch tv ? " as a tech sup rep.Can comcast do things better ? You betcha. Many of these complaints on this site are probably valid but I would bet many are uninformed idiots that expect the impossible. Like I said if you are unhappy with Comcast nobody is holding a gun to your head..please please do us all a favor & go try the other companies. They would love to have you.
As a Comcast tech rep, I'd just like to tell everyone that you're paying for entertainment service. Its not a utility, and if you run your business out of your home, you should get the business class service. The techs get out to your house faster, and you can negotiate the price. That said, don't call in and chimp out on the phone with us when you can't get on WoW, or Myspace, or watch House. The reason we don't seem as aghast as you is because its TV, not natural gas. You will truly not die because you can't get online. If you waited until midnight before you had to get your paper in to your online university, go to Kinko's, then call us. Don't call us and scream and cry and expect us to do anything more than troubleshoot the connection, credit you the days of service you miss, and schedule a tech to come out.As far as the techs, yes, some of them are contractors, and yes, some of the Comcast and contractors are bad at their jobs. Just call back and tell us what happened, and we'll fix it. Don't call to complain about the block hour system, though. The techs sometime have to deal with traffic, and sometimes they have to deal with crazy customers who want to complain about everything from the last billing rep they talked to on over to the lack of quality shows on HBO. The block hour system keeps it so that they don't miss set appointments. At least where I work, they can come out on Saturdays and Sundays, so don't get a bee in your bonnet about having to take off work, either.In all, treat the Comcast employees you interact with with respect and understanding, and you'll get good service and a credit out of it. If you call in and the first thing you say is "I want two weeks of service, THIS IS UNACCEPTABLE!", I'm going to do everything in my power to make it that much more difficult for you, because you're being a fuckwad.
May 27, 2009 9:29 AM Anonymous said... i work for comcast as a tech..comcast is a good company to work for. ihave work for dirctv and they treat to employee like crap look at there turn over rate compared to our . i could tell u some storys on how i would not get home from work some night until 11 or 12 at night when u start a job for them u most finsh it that day or go back on your time and finsh it. so that meant go early in the moring or stay until u get do with no help becouse the closest person maybe 1hr or 2 away and not even no where u are at unlike comcast where all u have to do is call dispatch and they would take care of getting some one there or call sud and explai to them and tell them u had to leave.This was a previous post and ill tell you this atrocity to the English language should be enough to say your opinion is not valid they could pay you $5.00 and you would be content this is as horrible as my last Comcast supervisor's technical advice suggesting to methat Coax can show true HD quality.
Telephone service twisted pair is not nearly as complex as coaxial television cable service.Try looking up composite triple beat and come back when you can comprehend that.I'd like to see anybody out there run a coaxial line to every house in their city and not have a single problem. I mean of course the planet cooperates with no freezing or heat or water issues, lightning strike anybody?This is not to mention the cable your housing contractor used when he built your POS house that you over payed for.You all should learn that some guy on the phone in who knows what country can most likely not diagnose your problem over the phone.When you call the doctors office because your back hurts, can they do xrays over the phone? No of course not.I am refering mostly to the technical issues, not billing issues and waiting on hold. I usually have to wait on hold anytime I call any company for any reason. Some are worse than others. Usually the ones with more customers are worse, go figure. Comcast is a huge company with MILLIONS of customers.I also love when customers say how they have to take a day off to have us come fix their problem. Comcast works 7 days a week, there's not many professions that work 7 days a week, and if you do, that sounds like a personal problem, don't blame that on Comcast that you work 7 days a week.I love how you all think AT&T or Verizon or Dish is going to be any different. I agree with the guy that said please go over to them, we dont want your buiness anyways.Comcast has more work than it can handle and we dont mind working with people who have a positive outlook on things, but if you want to run around like a little cry baby saying comcast must die...right back at you player.Suck it!This is another post that is truly mind boggling a guy in a call center is gonna tell tech's and other people that twisted pair is easier to make then coax lets start by in phone u need to know what color wires need to go where in the RJ-45 to be able to make a correct pair. Cable coax all u have to do is put the F-connector and crimp if this is how you guys expect to defend Comcast it is truly a very poor way to do soof course i don't expect much more since Comcast University Instructors are just about as ignorant as the person who presented this post in the first place next time you come running lip on here talking about things you don't know at least do a bit of research so you don't look like a complete idiot "Player". But you were right about one thing in that post the customers dont need Comcast and employees who thing Component cables and Coax Cable are the same thing who ever is reading this do your self a favor and get a new ISP.
i am comcast customer and often find the internet speed sucks! i stay at oak park blvd, pleasant hill, ca. i benchmark speed thru speedtest.net and i get ave. of around 400kbps downlink with 3mpbs subscription. isn't that fooling around with customers? i had dial-ups service before, at&t "low-speed" dsl too, and comcast seems no better. i think all these internet providers are big scams, don't they?
I am an Ex Comcast employee. However, I did remain a Comcast customer... Until TODAY!!! I just found out that my local Comcast in INDEPENDENCE MO fired-eliminated all of our local customer service reps to send the jobs abroad! Way to show your American spirit COMCAST!
I just became an employee of comcast and I fuckin hate it! Comcast is such a joke. Most of the negative complaints are so true and I'm still in training. The supervisors think their shit don't stink. The training manager Stan is a fucking joke and we are limitied to the tools we have and everything is about AHT. Average Handle Time. It's basically curning out poor quality just for the numbers. Comcast is such a sell out company its not even funny. I am currently looking for a new job as we speak. Just about every shift has a required Saturday and Sunday shift. The motto that was explained to me is that be prepared to live your life around comcast and we are a for profit company. Comcast does not give a shit about their employees and the bottom line is $$$ as usual. I am extremely dissappointed in the treatment i have see and recieved from comcast cable. Comcast says that they are all about the customer...they are full of shit. Comcast is all about the $$$. Not the customers. Not the Employees. Not anyone. FUCK COMCAST! What a joke and a dissapointment. I made a huge mistake comming to Comcast. They offered their free Cable and internet to me. I turned them down. I'll stick with ATT and the Dish.
I work for comcast as a technician.I am so tired of customers treating me like i am an uneducated individual. I am one person who is not responsible for any past experience with anyone who represents comcast. When i arrive at your home I cannot speak for the people you spoke with on the phone or the last technician you had in your home. Unlike any previous encounter's you've had with comcast I take ownership of the problems you've been experiencing with comcast! However you still insist on taking all of your frustrations with comcast out on me! That gets you nowhere! Please keep in mind that I am there to help you & it is not my fault that most employees no matter whom they work for pass the buck. Yes I agree comcast is a horrible company because they have the mentality of hiring bodies not minds! Comcast could be a great company if they just held each employee accountable for their actions including management. The number one problem with comcast is they choose to run the company like a manufacturing plant. What are we manufacturing? Every house is different just as every customer is different! Customers please keep in mind that technicians are given too many appointments per day & yes we are held accountable if we are late to an appointment,which is held against us when reviews are held which do affect our raises! So please the next time you have a tech in your home keep this in mind, & if you feel the tech is being dishonest with you call him or her on it. Unfortunatley comcast like too many companies send unqualified technicians to your home & untill companies stop treating their hiring process as a we need bodies not minds neither comcast or any other company will ever truly be a company people trust & look forward to doing business with.
I am a CAE for Comcast . I try to Listen And help EVERY customer that I can. I know that Customers pay my check. With that Being said, I hate COMCAST. I Can understand if a customer is angry because they are paying huge amounts of money for crappy service. If I could be somewhere Else I would (god knows Im trying. Its not all of us that are jerks, Our management is horrible and the company only cares about profit.The Customer Service Guarantee is a joke also. To all you pissed of customers takecare.
I’ve been a Comcast employee for several years now. I’ve been on the phone with angry customers and I’ve worked on the back end of things as well. 9 times out of 10 most issues that people call in about are of their own doing. They unplugged something, they moved something, they have a messed up computer. It irritates me to no end how a lot of people bad mouth Comcast and yet it is their own stupidity that gets them in the situations they are in. Don’t get me wrong, Comcast is not perfect by any means. There are legitimate service issues that people call in about and have every right to be upset about. But these are not the majority. So people, before you call in to cuss a CAE out about your service, remember that it is not Comcast who makes your TVs, computers and telephones. It is not Comcast who asked you rearrange your equipment. It is not Comcast who doesn’t pay their bill for 3 months and wonders why their bill is so high. Pay your bill, leave the equipment alone and service your own equipment before thinking you have the right to talk down to anyone.
Let’s get some facts straight about employment with Comcast as well Comcast ServiceComcast is a good company to work for. It is constantly changing and constantly offering new opportunities for advancement. If you do your job to the best of your ability, follow the rules (not unreasonable rules) and do what you can to make your work environment a positive one, then you will no issues and actually enjoy what you do. I’ve been with the Delmarva portion of the Company for 3 years now. I started as an Advanced Products CAE. Within a year I transferred into dispatch and now I am a regional Network Operator. I’ve dealt with my share stress from upper management. But I did what I had to do and am better off for it. I have a management team that would bend over backwards for me. You know why that is? Because I don’t call out every week. I DO MY JOB to the best of my ability and it’s opened many doors for me. I take the time to keep up with the constantly changing environment. Change is not a bad thing. Without it, we would get nowhere. I am paid competitivly, I have earned the respect of my colleagues and management and im given all the opportunity in the world to continue doing it. As far as services and the Customers that call in:The service is far more superior then most others out there. HOWEVER THERE IS NO PROVIDER THAT OFFERS FLAWLESS SERVICES THAT WILL NEVER GO OUT. Comcast can not control natural elements that stop services from working, like a car hitting a pool taking out cable lines or lines freezing from 10 degree weather during a blizzard. Comcast does make it a point to get to your home to fix it though. Working in dispatch, I know how long it takes from the time you make your appt to the time the tech is sent to you. And yes, there are many times when our technicians are late. Have you ever thought that you are not the only customer that the technician has to visit that day? Have you ever thought that if that technician runs into any problems that it may take him longer then the time he was allotted to do that job? Have you ever considered that the tech has to drive in all sorts of weather and sometimes he has to slow down in order to get to you safely? Of course not. When a customer calls in for an issue with their service, it is more times then not a result of their own doing. STOP MOVING YOUR EQUIPMENT! STOP UNPLUGGING THINGS! STOP THINKING YOU CAN WIRE SOMETHING YOURSELF. YOU CAN’T!! Comcast can not prevent the virus on your computer that will not allow you to get online because you download everything under the sun. Comcast can not prevent your 100 year old TV from going bad. Comcast can not prevent you from not charging your cordless phone and now you don’t have dial tone. And the sad stories you give when you call in when you don’t have dial tone...lol... obviously your cell works if you are calling in. SO give us a chance to fix it within our 24 hour window before you freak out about not being able to use your phone for half a day. Chances are, you did something to make it stop working. Like unplugging your MTA, or plugging your phone in to phone line 2 when you have 1 phone line, or you disconnect it to get on the internet because he didn’t bother listening when you were told how everything works. Also, Comcast can not control you having 300 year old wiring in your house. Get Service protection plan, it saves you from having to pay for your issues. In closing, PLEASE PLEASE PLEASE get a grip on reality when it comes to Comcast. You are paying competitive rates for what you are getting. In this day and age, what is cheap anymore? Everyone has to keep up with costs. It’s not just Comcast. Comcast treats both their customers and their employees fairly. But when you are doing something you are not suppose to be doing or trying to cheat your way into something that is not reasonable, you getting treated the same way.
What a bunch of aholes you whining crybaby lushbags if you dont like it then leave. all u gerks do is cry about how you want more more more, then you get it and complain when you have to pay for it. You morons think its free to supply these products, Get a clue cable is a novelty pay for it or leave LOSERS!!!!!
i have been a field tech for COMCOST longer than i care to admit, if your install gets missed its b-cause we are all overloaded with wrong addresses,wrong work orders,wrong cities!!!!!! i can promise you the idiot who takes your order on the phone isnt paying even a little bit of attn to what you want,hangs up with you ,prints an incorrect work order ,then hands it off to a contractor who will never have the ability to fix it,but must explain to 4 or 5 different jackasses why he cant complete the install on time if at all and will most likely incur a monetary chargeback for something comcast screwed up in the first place.lets not forget the neverending price CUTS we techs are handed twice a year.how hard do you think a trained pro will work for you for less than minimum wage!!!!!!!!!!gl victims,i mean valued customers
I too work for Comcast here in North east (system of the year have a free sOpranos badge holder) thanks for the good work..! Going on five years and this place is such a joke.. they dont give a (@#*) about customers and for sure hate their employees. Underpaid and targeted if u gripe about anything. They (corrupt management) are to be watched very carefully as they will steam roll anyone to keep that cushy dry indoor air conditioned office job to only worry about what they will have for lunch that day. make me sick. i hate working for these people. they are corrupt, greedy, non careing group of lazy sweet talker dopes. They have lied about paY and benefits over and over and lie about anything telling u only what their brainwashing management meating have taught them to say.again and again they just keep asking for more and more in return. Losers!
listen i worked for comcast for 2 years I resently quit my job because of the crazy practices there. they preach customer first but hold the employees the strict stats that do not reflect there customer first mentality. the amount of work an average cae deals with is alot and we are under payed and over managed. when it is time to get a sup for a customer issue more often or not we wander around looking for one cuz no one is at there desk. oh yeah to all the customers out there that hate comcast call 2 times for ur issue the most watch stat in the company is the one time fix stat so if u call 2 time then they know they are doing there job right the first time
This imformation is true about comcast ( employees are not told directly they cannot go home… but there is HEAVY emphasis that if they go home from work, due to physical illness, it means they miss shift. And a missed shift is an “occurrence”) Many have been terminated for sick time, including myself. One employee came to work with crabs and the employees were notified to clean their chairs themselves, without being providing anything to clean it with. They get away with it because they do not list why they fired you and do not send out a pink slip but deny everyone unemployment. I am aware of thirty employees that were let go and no one got their pink slip and no one was able to receive unemployment. Two of the people were out on sick leave and forced to return to work only to be terminated. This is a horrible company to work for, and they hire dirty black folks to run their ship, it is very unprofessionally ran.
Its not that we dont want to help you. Im an employee and I only received two weeks of training before I was pushed out onto the field to take a call. In fact on day three of training, I was already taking my first call. We get in trouble for being on the phone too long with you, we're not allowed to transfer, and honestly we dont have the access to do half the things we should. All I ask, as a comcast representative, is for you to have mercy on us when we honestly try to help you. I understand when you get those reps that are half asleep or are neglective but most of us really want to fix your issues..
I am a fed-up employee and everything negative that your are reading on here about how the employees are treated and how Comcast doesn't give a crap about their employee's and their customer's is ABSOLUTELY TRUE. Until reading this post I thought that maybe it was just the management and HR department in my area but I am seeing that it is a company policy to screw the customer and abuse and neglect the employee. The only reason that I am making this anonymous is because I have already been retalitated against for filing complaints within and outside of the company. I am currently seeking legal advice about where I stand on a descrimination and retaliation lawsuit. I do not have a racial, sex, or age descrimination case but I am being descrimated against because I filed complaints. One of the earlier post recommended that the employees need to get unionized and they are absolutely right. I HATE MY EMPLOYER but I love the job. I too try my best to help the customer by giving specials and credits when I can. My supervisor trys to interfere with ever aspect of it (as if the money is coming out of her paycheck). I have contacted the wage and labor board about issue but I haven't filed a formal complaint because I can't afford to lose my job ( I am a single mother of three). And that is another topic. Comcast only cares about the NEEDS OF THE BUSINESS. I once had to leave work because my adult son was missing and I was in tears and frantic when hearing on the news that a man his age had been shot in town. When I approached my supervisor and explained the situation and that I had to leave. I was told the it would be an OCCURANCE and that it would count against me. I LEFT ANYWAY!!!! I have been told by my lead, supervisor, and their manager that I SHOULD JUST BE GLAD THAT I HAVE A JOB. I will prevail in this situation and then Comcast and all of their uncaring management can kiss my A$$!
So I spent 4 years in the Air Force doing communications, then attended a 2 year accredited college to obtain a technical diploma in data communications, worked as a lead tech for a system and networking company doing installs for business, then worked at AT&T for the last 5 years doing service work and a little bit of lineman work before I relocated to the west coast to be closer to family. I started with AT&T at $16 hour, left making $29 hour. Believe me AT&T was still making record profits paying their employees a decent wage. I was no rich, but could afford to own a small home and drive dependable cars and pay today’s crazy daycare costs for two kids. After a lengthy process and background check and verification of experience they offered my $13.25 starting wage. That’s what….about $27,000 a year. Good if you’re living at home with mom and dad I guess. Oh ya free cable too, lol. So you don’t have me convinced that Comcast is a great place to work. Maybe if you’re the corporate leaders who own multiple homes and living off the sweat of the minimum paid. No thanks!
I work in technical operations. Meaning I'm the unglorified "cable guy" that gets ragged on for never showing up or whatever else gets blamed on us. Five years ago it was enjoyable to work in my system. Our customers didn't complain about their service hardly at all and the technicians were all pretty happy with their jobs. Since then the rules and procedures have taken a basic install, where a customer gets one digital box and nothing else, from taking about 15-20 minutes to complete to 45 minutes to an hour and not uncommonly up to 2 hours. We used to be managed locally and things went smoothly. I wasn't ashamed to be a cable technician. Now, I'm embarrassed to wear my work shirt into a grocery store. People look at us when we're standing in their living room waiting on our dispatch to respond to fix a simple rate code issue for half an hour and say to themselves ,"What the hell is this guy doing? I could have done this faster." When the phone service launched we were told we would have to take a "gap" training class. The CommTech 3 class that we had taken previously didn't contain the telephone information that it does now. Our responsibilities increased so, naturally, we asked if there would be compensation for this new skill we were required to learn. The answer was put simply. "No. It's all communications and it's your job." That's a good example of the Comcastic mentality we deal with everyday. So keep in mind that technician in your home crawling on his belly in your crawlspace or crouched down in your 150 degree attic or 35ft. up on a pole hanging a drop to your house in the freezing rain or howling wind is severely underpaid for his trade. It's nothing short of a miracle that he doesn't snap at some point during his day and drive his van into oncoming traffic. If you think the smile we give when you open the door isn't a forced one, you're wrong. We want to do a good job for you and we're able to. The company, however, makes this as difficult as it possibly can. Customers often take out their frustrations on us and understandably so. Just remember, I didn't raise your bill and I don't make 31 million a year. I don't even make 25$/hr. I don't even make 15$/hr. and a whole lot more make a lot less than me. It's: Do your home-certification test, synchronize it, text your dispatch(not call) put your cones out, wear your booties, safety glasses gloves, check for voltage, smile, explain everything thoroughly, give them the welcome kit and show it to them, run 6 cable outlets and 3 phone outlets and make sure everything works. Oh, and do it in less than hour. Bottom line- The technician you see is just a battered tool of the company he works for. Please be understanding of his daily struggle between customer service and the whip on his back.
I work for Comcast, prior to working for Comcast, I subscribed to the cable tv service. I kept it simple and never had a problem with my bill. I find that most people that have a problem are those that are behind in payments, they don't look at the bill or pay attention to it until the service is about to be shut off due to non payment... that's when a person calls in and asks, "why is the bill so high?"
How do you feel when you call customer service and you feel that your needs are not being met. You pay a pretty penny for your service and you expect it to work. Your bill includes support for that service. This includes courteous tech support/customer service. You should be greatful for the opportunity to talk to your customers. You should be respectful to your customers. If you lack the basic component of customer service (empathy) get out of the business. You are in the wrong field.
As a former Comcast employee I can tell you that they encourage their Customer Account Executives to lie to their customers. Per my training. If the customer wants TV and Internet quote them at the full price. When they complain that the rate is too high, offer them a Triple Play with phone at the discounted rate. Needless to say that there are promotions available for 2 products. I refused to do that and I actually tried to offer good customer service. I consistently had over 17 100% customer satisfaction surveys every month. They removed that from our metric scorecard because too many people were helping the customer and not selling. It is a scam and their "Sales Pro" training was to teach us how to do a 'bait & switch' with the customer. I am glad that I am no longer with the company and I can tell you that the Morgan Hill Call Center in California was my own private hell. I was never proud to work for Comcast.
I currently work for comcast and let me tell you, I would not wish comcast services on my worst enemy. This company is comparable to weasles and thieves with the way they do business. The management staff, at least in my area is incompitent and people above me are just as lost as I am. It all starts in the training class where no real job related things are being worked on half the time, and then they give you a speech about how much they care blah blah. Later on you realize the things they teach you basically make your job worse then you get written up for things they taught you and you can't do anything about it because no one care. No one cares about the employees or the customers. You will always be in a losing battle with comcast , they are too big to really get anything out of and the process to get anything done is long and drawn out to the point where you just give up anyway so they win. I seriosuly hate how they treat everyone. They police reps here but there is no policing the team leaders who police the employees and the human resource department is basically a bully department. Its unreal. The point is this company is rich with money and greed, lose a couple thousand customers, no big deal to them. One last note: I have worked in other call centers before but comcast is by far the worst
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we all deserve to get the service that we pay for not just businesses. the service techs that come to my house are polite enough but the billing department and the CSAs are always giving you erroneous information you obviously look down your nose at your customers. now that I am aware this attitude is pervasive I will be looking for another provider
I am a Comcast employee. I take calls and do the best for my customers. I am not afraid to say that I am good at my job. I understand all of the complaints from customers and try to help them the best I can. I do want to say... PLEASE be nice. I get it. I know that there are issues and that you want us to fix them now. But we are not GOD in any way shape or form. We are a cable company. We can not fix lines over night that a tornado took out, a flood ruined, or an ice storm decided to destroy. We are HUMAN! We are doing our best. It's like your mother use to say. YOU GET MORE WITH HONEY! If you call in and are mean, then that takes us to another level as an agent who is wanting to help you. We are working to provide you the best service. I am on your side. We all are. We are customers too. We have the same issues as you. I get the billing issues. READ THE BILL. There are dates saying from this to that for a reason. If you are on a promo, find out if it is over. Don't holler at us and say mean things to us. I don't love being called "F" names. AND MALWARE IS NOT AN ANTI-VIRUS!!!! Get one. We give NORTONS'S free with service. Wi-Fi does not give your computers viruses. You going to websites that are not so good and not having an anti-virus on you computer gives you a virus. We offer the protection free.. why are you not using it?????? We can help, but ultimately YOU HAVE TO LET US HELP. Please remember, you didn't like being yelled at when you were a kid. And you didn't always do what you were suppose to when you got yelled at, right? Well, the same goes with us. But we DO still help you and we DO still do our best for you. Double check your times. Call the night before, check that morning to make sure, BE THERE not somewhere else. Please remember, our techs could have 5 to over 30 jobs that day depending on season, weather, holidays, or TAX TIME. We are just like any other companies. We do our best and hope that is enough. But Comcast does try to go further for our customers. I can't speak for other companies. But I have seen Comcast go above and beyond. All we employees ask is PLEASE BE NICE.
I have watched this site grow for years now. I have to speak my mind I have worked for a couple of the largest contact companies where Comcast is their customer. I have worked my way up from a "Self employed contractor" to working for the Contractor internally. I worked my way up from tech to supervisor and now a Project Manager. I love my Job. I dislike who it is I provide services for. I am sick and tired of us ( the contractor ) being stuck in the middle between a Poorly organized Monster of a company and a Sub (customer) at their wits end! Our techs are left in the middle and most likely the first real person in the flesh the customer can let loose their anger and frustrations on. Before I go any further, for anyone that doesn't know, most if not all contractor techs get paid by what they do at an install not at a set hourly rate. They also are at the mercy of Comcast's absolutely pathetic excuse for a warehouse that handles the issuing of the equipment and the hardware to perform the installs. I have seen it where the contractor gets the bottom of the barrel when it comes to equipment and install hardware along with hit and miss support from from Comcast's IT and dispatch. End result is generally less then pleasant for the Sub or the tech on site. He generally loses his rear on making any money due to the fact he had to stay there an extra hour plus going through endless amounts of equipment trying to get something to work ( very, very embarrassing ) This leaves us looking pathetic and incompetent. Trust me we have are bad eggs just like the rest. On the whole we have hard workers. People that like that steady hourly pay don't tend to do well with us. The ones that work harder and maybe a few more ours a day will excel financially working for to us. When Comcast tells us we have to maintain a certain level of performance which is set by the percentages of Trouble calls, service calls on installs, Repeats on those two, on time percentage customer follow up surveys. I'm sure you can see where this is going. Comcast sets us up to fail from the get go. As they do the customer from poor under trained reps and sales to in-house techs and contractor techs being given garbage equipment to go to a customers house with and try to work miracles! Yes I feel for in-house Comcast techs almost as much as my boys. In-house at least gets hourly at that point when they are on the phone for an hour or more with IT support with someone you can barely understand due to their accent being so heavy. I use to work in the Big south region which for most part is everything from Tennessee Down. They by far where the worst. The Techs are cattle and the Customer is a dollar sign. I have had Comcast for 8-10 years now personally and have had great service. You know why? Because I did the install my self, had my work order generated locally and was able to hand pick my equipment each time and if there was a service issue in the area I could get it fixed quickly and once and for all. So with that being said, it is possible to enjoy reliable TV, Internet and Phone, IF IT IS DONE RIGHT!!! I will end this with saying I don't love my job as I used to. Why? I know everyday Myself and my techs will fail more than we wont at providing an everlasting experiences and services due to neglect and dis concern from a Financial giant that can't open their eyes to what needs to be done!
CONT'dPS. DO NOT CALL THE NATIONAL 1-800 NUMBER FOR SERVICES OF ANY KIND!!! Secondly DO NOT ORDER SERVICES FROM SALES OF ANY KIND!! Take the time and Google the closest local office march your happy butt down there and get your services set up there. I guarantee you will get much better, more accurate services that way. Also ask for your equipment right then and there Generally they are priority when it comes to stocking better equipment!As for Comcast WAKE UP!! Its pretty Bad that a site has been set up years ago due to pure neglect and Subs truly feeling helpless. It is honestly sad this site is now being used as a way to try to take care of customers. That it has to get to this point before their issues are really looked into. I personally have received emails from Comcast asking if we can have a tech available to assist with a blog escalation and help getting the customer taken care of. Comcast fix your problems at the root and this site wont be needed! Just a thought! As for the Customer, KEEP GIVING THEM HELL!! Just please keep in mind at the already stretched thin, worn down employees and contractors in the middle trying to assist with what little they are given to work with. Most I have worked with from Comcast and the contractor are good people trying to do their best with the broken tools supplied to them by Comcast.And for any employee of Comcast or a Contract Group That has work ethics a Morals We have to stand tall against Comcast. I have nearly lost my job several times doing so but; you know what? Its hard to fire someone when they present Comcast with hard data and facts along with spreadsheets (which they love to give us all the time) of data of how consistently their overall equipment, hardware and system issues are greater in numbers than not! Also The Employees of Comcast and the Contractors need to stop blaming each other or who is better than the other. I personally have been getting involved with Comcast on the local and regional level and have actually been building a truly great working relationship with them. They lean on us as we do them and Issues are getting resolved slowly but surely as we work together! We need to work with each other as much as possible. If we don't, we will all lose in the end. Truly working for a better tomorrow,A concerned Project Manager.
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Screw Comcast! You employees have no right to take matters into your own hands and treat someone like crap because YOU got treated like crap. If you werent working for a company that actually IS crap, then maybe you would have happier cutomers. Until then, you are getting PAID to listen to their complaints. Maybe YOU should take it up with your bosses the fact that so many people are so dissatisfied, since they are whoring for a monopoly on the cable/internet/phone market!! Your company cut me off for 50 lousy cents at 3am, you send me cut off notices TWO DAYS after you decide to cut me off for a stinking dollar, your service goes out on a DAILY basis and you have the utter gall to complain about OUR complaints?? YOU get a job elsewhere if you dont like it and stop working for such a **** company!!!
So, I've worked in a few different call centers, for a few different companies including Comcast, and here is what I have discovered.All call centers suck to work atAll call centers have a mix of good hard working people and idiotsIf you find yourself calling Comcast or any company and use the phrase " it's the principal of the situation" get a life. You cannot have the offer of a 200 gift card, nor can you get a free year of service because your cable didn't work last night, and is now mysteriously working today but you don't want a tech to come look at it.Spend more time with your senior citizen parents because frankly I don't want to explain that when your computer doesn't turn on its not the Internet that's not workingIf your version of a customer service call results in a post on a website like this, with no real way to verify facts, frankly your just looking to get your ego strokedYah Comcast can suck, so can any other large telecom, I believe google, AT&T, fios, dish etc, all have pages just like this one, but it does things right too, sadly those folks which are larger in number don't go online looking to ventAnd last thing, if you work in customer service, and you don't know what the word empathy means go work for a repo company or the IRS, all your doing is adding fuel to the fire that the idiots who create websites like this thrice on...By the way, everyone's time including my own would be spent better doi g something other the going to sites like this...
well allow me to chip in, i wont tell you what third party vendor i work for, i will tell you people that call the 1800 comcast number are usually directed to somone like me. a third party vendor. and guess what. the ruder you are, the less and less i care. i mean do you really think yelling and screaming over the phone is going to make your problems go away? here is how it works. me, being a thrid party vendor, i take calls that get transfered to me by COMCAST EMPLOYEES. theese ppl cant handle their own job. i am even willing to bet most comcast employees think that comcast has only one billing system, either citrix ( acsr) or comtrac (amdocs) other wise known as vision which is newer. and as a matter of fact cable data which is old school, so really there are 4 that i know of and i can use all of them. i get comcast reps all day long transfering ppl to me becasue they simply dont know what they are doing or just cant fix the problem. i do calbe phone internet and home security, my primary is xhs but ive also been a mich and indy agent now for a while, doing door to door is simple stuff, but now billing and retention. thats where the comcast reps who cant handle their jobs send you paying customers to me so i can tell you, "oh, if you want to cancel your home security youll be paying a $1320 early termination fee. and then try to schedule you for a trouble call knowing that a tech will neeeevvvverrr ever show up. and just think, youre cussing at me, and there i am muted off laughing at you because of course me being a thrid party vendor i am limited in what comcast will actually allow me to do, so if you call in needing a SIMPLE $20 CREDIT, HA, I have to (escalate) it to a comcast supervisor who literally wont even look at it for 90 DAYS!!!!!!. and get this, its literally my job, to tell you, that they will contact you in 4 buissness days otherwise ill get fired. lmao. you see, comcast treats us third party vendors like trash, and expect us to work at a higher standard then they expect from their own employees. they give us a massive work load and then limit what we can do. its like this, (comcast) we want you to take care of allllll the billing issues. but you CAN NOT CREDIT, YOU CAN NOT TRANSFER, AND YOU CAN NOT TELL THE CUSTOMER YOU WONT BE ABLE TO HELP THEM. its like ( tie your shoes, WHY ARE YOUR SHOES TIED?) so when you call in for billing issues or to cancel your services, remember this, and also, remember that i dont even care becasue comcast doesnt care. and those comcast employees who are suppossed to help you, just transfer you to me knowing that i am actually not allowed to help you even though i can fix ur problem in any billing system and credit ur account without a problem, if i was allowed that is. and im a supervisor where i work, and i still take calls, haha. enjoy.btwthanks for choosing comcast, should you have any further questions feel free to contact us any time at 1800 xfinity or visit us on the web at xfinity .com, have a great day!lmao
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Comcast is a modern version of organized crime, all employees are train to lie, cheat and steal. Companies like them are why there are so many preppies worried about the moral destruction of America.
I just dumped Comcast TV after many years. Just got tired of the bs, the rate increases and lowered quality of service. I increased the speed of my Comcast internet and bought 3 Roku boxes. I'm happy as clam now with Netflix, Amazon Prime, and all the other free channels you get through Roku. No more public service messages and commercials on channels I pay for. The way it should be in my opinion.
I am a Comcast Employee working at the Miramar Call Center in Florida. Comcast do not care about the customer nor their employees. Supervisors refuse to take calls and call back customers. My supervisor have her connections on the back end covering her own skin when a customer wanted her terminated, but she someone found a way to cover it up, so now Corporate has no idea what is going on insid ethe call center. Human Resources sweep issues under the rug when employees have a complaint to file, Managers do not support no one except their own. These rae the supervisors who truly need to be terminated: Y. Sagassee, N. ST. Surin,J, Salbaso, P. Sierra, definetly G. Gomez, J. Sibble, D. Jenes,Manager R. Zapata, N. Blanchett, L. Miskie, and the list goes on. I strongly believe oneday the Miramar Call Center will be closing, so since I have all of their valuable information it is time fo rme to make some money.
Some people need internet for college and work so suckk it
Go die, moron. You lie about your prices, then take 2 hrs on the phone to say its fixed, but I get the same bill. And BELIEVE ME, if you weren't a monopoly in Oregon, I would have been long gone. Hope you go bankrupt and your burn in hell.
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I am a contractor for comcast. Yes at time service is not what is promised but come on. get a life. I work 6 days a week 12-14hrs a day. All I every hear is customers crying about this or that. Shut up.
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Wow you douche bags working for this shitty company are just chock full of excuses! For every one of your b.s. excuses.. you may as well just substitute Satan for Comcast (they are one and the same anyway) and then try reading your own comment again and see if you can actually believe the bullshit your writing. Comcast must die! Fuck them and their stupid pretentious arrogant bastard bosses and CEO's. You can all suck it and go to hell asap. douche bags.
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Bottom line here get the Philippines South American and India phone centers staffed with people that will actually work as a US call center works and it solves all the issues
Comcast is a monopoly. You clearly don't understand that and deserve your low paying job.
I used to work for them and they treat their employees like prisoners. I was an installer out in the field in multiple locations. I was injured at one point while in the field and they sent me to a call center so I could keep getting paid rather than getting a small disability pay. The call centers are like being in prison. I had a few minor flare ups based on my work related injury and for the few days I could not go to work I was given occurrences based on a work related injury and my supervisor wanted to remove the occurrences but his boss who is obviously an immoral and unethical bitch refused to allow them to be removed.
I work in the Customer Service and Sales department at Comcast. Here's my thing. At the end of the day a customer is still a customer and should be treated as such without a representative complaining about it. But there are lines that should just not be crossed period. A CSR, or whatever your title, should always treat the customer with respect whether they're irate or not. Like it or not, that is your job. However, I have had to put some customer's in their place because they were so out of control. That you can do, but it's all about how you do it. An angry customer is usually someone who feels like they haven't been listened to, and they're tired of hearing one thing but seeing something completely different. But just because you work in customer service doesn't mean you have to tolerate someone disrespecting you. Dear customer's, it's time for you to respect the fact that at the end of the day WE ARE JUST DOING OUR JOB like you would be if you were in our position, and every representative you get IS NOT THE SAME PERSON. We have feelings too. I had to check one of you customers who made one of my co-worker's in training cry even when she was the sweetest she could be with you on the phone. NOT OKAY. NO MATTER WHAT COMCAST HAS DONE TO YOU. And dear CSR's, every customer you talk to IS NOT THE SAME PERSON. If you cannot maintain your anger and attitude on the phone then this job isn't FOR YOU. You cannot carry the same feelings from a previous call over to your next call. EVER. BOTH sides are at fault, but there are those of us who want to hear what the customer says. So, take a breath, meditate and talk to us. I know there are customer's who understand we're just doing our job too. But at the end of the day. PETTY ANGER GETS NO ONE ANYWHERE.
It's not your place to tell someone to clean their house. I work for Comcast too. Go have a seat.
The problem with Comcast is Management. In the region where I work they want blood. I am a field Technician and every week they are asking for OT, more excuses ,every changing of the season they make more excuses,Then We get a manager who actually said in a meeting that "Oh, this time of the season ,we're on a downslope on TC's and SOI's .Then ,the next week it's like he tells his Supervisors to put the heat on the techs to work OT...I have a easy answer to thisbullshit, adjust your quota and stop being so fucking greedy, you are not the one that is doing the work. What really needs to happen here is:1. Reassign the manager2. Bring in a Union as so that techs have a say-so in what they do daily.3. Stop promising customers the world and slow down your Quota.4. Stop asking techs to work OT, If the want the Ot, I'm pretty sure they can ask their Supervisor or Manager.5. Stop OTA's (that is a fucking joke,because most jobs are missed anyway).6. Stop weekly meetings..most of the talk is BS, pickup your CPE and go, cut meetings down to Once a month.7. Stop treating techs like fucking machines, we are the ones that make money for this company.8. Extend Lunch Breaks to 1 hour , not a 1/2 hour.9. Treat us like adults and not children (i.e. Rise Cards) really?? Stupid Pins, what is this Kindergarden???!0. STOP FORCING OT ON YOUR TECHS!!!!!!!!
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