Sunday, March 2, 2008

Customer Disservice

Leave a comment with your own personal Comcast nightmare. Don't forget to include your account number (but no other personal information.) Comcast has been extremely good at following up on these complaints.

1,179 comments:

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Anonymous said...

GUESS WHAT! YOU JUST GOT IT UP THE REAR. SUCK IT UP AND MOVE ON.
CC CUSTOMER SERVICE

Anonymous said...

COMCAST GOONS
...I HAVE DECIDED TO MAKE THE SWITCH TO DISH NETOWRK FOR NO OTHER REASON OF PURE IGNORANCE BY COMCAST....AT FIRST WHEN I JOINED COMCAST IT LITTERALY TOOK THEM A MONTH FOR THEM TO COME OUT AND FIGURE OUT HOW TO CONNECT THE CABLE...IT TOOK THREE DIFFERENT TECHNICIANS TO FIGURE OUT THAT ALL THEY NEEDED TO DO WAS GO TO THE UTITILY CLOSET AND ESSENTIALLY TURN ON A SWITCH....AFTER FINALLY GETTING MY CABLE TURNED ON I JOINED A PROMOTIONAL PLAN FOR LIKE $40 A MONTH IN WHICH THE FOREIGN SPEAKING GENTLEMEN ASSURED ME THAT THEY WOULD CONTACT ME WHEN THE PROMOTION ENDED ...OF COURSE THEY DIDN'T ..AND THE PRICE GOT BUMPED UP TO $80 A MONTH FOR THE BASIC CABLE I HAD ASKED FOR A YEAR AGO....ON TOP OF ALL THIS ...I HAD HD ADDED TO MY ACCOUNT AND WAS UNAWARE THAT THE HD CHANNELS WERE HIDDEN IN THE HIGH 200'S....SO I WAS WATCHING REGULAR TV FOR THE FIRST 7 MONTHS UNAWARE THAT THE HD CHANNELS WERE IN THE HIGHER CHANNELS ...WHEN I PICKED UP THE HD BOX ON DELAWARE AVE, THE LADY BEHIND THE GLASS JUST GAVE ME THE BOX AND A NEW REMOTE AND THAT WAS IT...NO INSTRUCTIONS -NO MANUAL..NO SMILE!!.....WHO THE HELL PAYS $80/ MONTH FOR BASIC CABLE ..THATS A $1000 A YEAR!!!..WWHY WOULD YOU NOT SWITCH AND GET THE SAME CHANNNELS FOR FROM DISH FOR $40 A MONTH...THATS A $550 A YEAR DIFFERENCE!!....WHEN I CALLED 10 MINUTES AGO AND TOLD THE OPERATOR I WAS LEAVING HE ESSENTIALLY DIDN'T EVEN ASK WHY AND JUST SAID THAT MY CANCELLATION DATE WAS---- AND IF THERE WAS ANYTHING ELSE HE COULD DO FOR ME...WAY TO FIGHT FOR YOUR COMPANY//// ON A BRIGHT NOTE THE GUY I TALKED TO LAST NITE ON THE PHONE...JASON, WAS REAL COOL AND EXPLAINED EVERYTHING TO ME AND WAS ATLEAST UNDERSTANDING TO ME...I HAVE A BALANCE THAT I PROBABLY WONT PAY UNTIL RIGHT BEFORE IT GOES TO COLLECTIONS....JUST TO WASTE SOME OF THEIR RESOURCES CALLING ME AND HOUNDING ME LIKE THEY WASTED ALOT OF MY TIME AND MONEY!!
DAVE MANNING
511 NORTH BROAD ST.PHILLY

Anonymous said...

No department of Comcast will effectively help us or even initiate any work (which is really galling), and we have been calling and working formal channels since October 28th (it is now the night of November 5). I am not receiving a large number (but by no means all) of my e-mails. I have no way of knowing how many I am not receiving, since I only know of the people who are calling me and complaining that I have not responded to important, time sensitive requests. Furthermore, some of the outgoing e-mails bounce back but can then be successfully resent with no modifications.

Comcast has made no attempt to fix our e-mail problem despite repeated calls and requests (five calls since October 28—it is now nighttime on November 5--including supervisors who are just as useless as the rank and file due to Comcast’s ineffective and poorly conceived policies:

Why is there no head of customer service who can be contacted, even by e-mail?

Why is there a complete lack of internal oversight that allows Tier 2.5 to ignore all requests—internal and external—to perform any work on our account?

Why has Comcast willfully chosen a disastrously incompetent policy of sequestering “Tier 2.5” so that they cannot be contacted by the outside world—who thought of this?

Comcast’s help desk is useless unless you count promising to follow through and then doing nothing, repeatedly promising to call and then failing to do so, transferring us to the wrong department, and telling us that it is no longer their department’s responsibility and is the responsibility of a department where they are helpless to help us and where there is nothing that we can do either (oh, except to call a generic complaint number with no contact information and no hope of having any solution except firing Comcast).

Account number 09575219712-02-8

Anonymous said...

well you wined sohard and left your account number now you must suck it up.guess what?you are now stuck on the back burner of no ware.time to move on and quit complaining, because you are a winer and no really cares. get the message.i only waited 1 day for service because i knew who to email.i guess you will figure it out some day just like the rest of the complainers out there. hahahahahahahahahahahahahahahahahah.may may be you need to email our new president and get some help.

Anonymous said...

Where do I start. I called comcast around 9/20 to UPGRADE my service to the Triple Play. Everything went fine until they called me on 9/30 the DAY BEFORE INSTALLATION and left a message on my answering machine telling me they cancelled my order. Seriously? No problem, just place a new order, right?

Not with Comcast. I called back the next day and they explained that Verizon (my current phone provider) wasn't releasing my phone number. They said to call Verizon and tell them I'm switching providers. So, I called (arguably) the BEST customer service (VERIZON) and explained to them I needed my number released. No problem. Two days to clear the system and my number was released.

So I called Comcast to re-place my order on 10/3 but lo and behold the $99 Triple Play package wasn't being offered anymore. I explained that I had already ordered it, but through no fault of my own Comcast cancelled the order. I asked to speak with a supervisor and was told one would call me back within 24 hours.

24 hours later, no supervisor phone call. I decide to give them the benefit of the doubt and wait a week--still no call. So I called customer service again and explain what happened, again. That rep decides to cancel the ticket and put in a "fresh" one. I wasn't buying it, so I asked to speak with a supervisor, again, I was told one would call me back in 24-48 hours.

Really? Four days later, no phone call. So, I call back. I get someone who says, "Did you get a phone call today?" I say, "No, that's why I'm calling you." He explains that the ticket shows a supervisor was handling it earlier that day. I explain that I haven't heard anything and that a supervisor has yet to call me. He suggests I give it a few days because it "looks like a supervisor is working on it." Fair enough... at least a supervisor is looking at it.

A week later, still nothing. I call back and explain my problem. That's when Melvin (operator id: DAK) decides he is going to start a new ticket from scratch (again) and this time his going to "take personal responsibility and see to it that my issue is resolved" and tells me a supervisor will call me within 24 hours. He is kind enough to tell me his operator ID and tells me to call back and ask for him specifically and give his ID. Finally, someone taking personal responsibility, right? WRONG.

Four days later, no call from a supervisor. It is now FOUR WEEKS AFTER I TRIED TO UPGRADE. So, I call back and ask for Melvin operator id: DAK. The rep says no one by that name works there. I explain what happened and ask to speak with a supervisor he puts me on hold. A new rep picks up and I ask, are you a supervisor? She says no. I ask for her name, and she tells me it is Jen. I explain to her what happened. She said she can have a supervisor call me back. I suggest she put me on the line with her supervisor. She refuses, and gets bitchy with me. So I ask to speak with anyone above her who can accept phone calls. She then gets bitchy with me and says, the supervisor isn't going to take my call. So, I explain that she isn't qualified to determine what a supervisor is and isn't going to do. So, she says she'll transfer me to her supervisor. I get put on hold. A few minutes go by and someone picks up. I start talking to her "supervisor" and the guys says, "Whoa, this is sales." SHE TRANSFERED ME TO SALES. That guys then says, "You want customer service" and transfers me back to customer service.

Now, I'm on hold again (and very irate.) But I decide I'm going to take it easy and try to kill with kindness. The next rep picks up the phone and asks for my name and I say, "No. I have been trying to upgrade my service with Comcast for over a month. More than once a supervisor was supposed to call me back and has not. Please put me in contact with your supervisor." He responds, "I can't help you unless you give me your name." So I very rationally respond, "I understand you would like to help, but I have spoken with a countless number of reps. I assure you, I must speak with a supervisor." He then gets attitude and says, "Well I'm not going to sit here and argue with you." Then HE HANGS UP ON ME!

Wow! Am I livid? Yes. So, what do I do? I give it a day and then call back. I get another representative to whom I explain everything, including the month-long wait, multiple phone calls, the "Melvin who doesn't exist" and the hang-ups and transfers. He gives me his name: Rodney. But wait, he also gives me his direct line: 860-253-7687 and assures me a supervisor will call me back within 24 hours. Rodney says if one does not, to call him back on his direct line. I give him my cell phone number and say, "Please have the supervisor call me on my cell." He says, "No problem. I've put that down as your contact number." So, I exit the conversation with very low expectations.

But wait on Oct 30, a supervisor DOES call me back, and not one supervisor, but two. Only neither calls me on my cell--they leave messages on my home answering machine. I could not understand one of the messages--the supervisor had marbles in her mouth--so the return number was all incomprehensible. Wow, they even mess up the call-back.

Whatever, I could still make out the other message.

So I called back and was assured installation would take place on November 12th and I'd get the Triple Play package.

Finally, I'm going to get my cable, high speed internet and digital phone.

You'd think it ends there, right? No. I go online today to pay my Comcast bill and as I'm reviewing my statement, I see a "Change of Service" charge of $1.99.

SERIOUSLY???? They didn't change my service. So what do I do, but i call back. That rep says his name is John. Judging by his thick accent, he name is not John. He is clearly part of an overseas call center. But, what do I care. I explain to him that I have been charged for a change in service that never happened. What does he do? HE DOES EXACTLY WHAT 9 OUT OF 10 COMCAST CUSTOMER SERVICE REPS DO:
1. TALKS OVER THE CUSTOMER
2. TRYS TO OBFUSCATE THE ISSUE
3. DOES NOT LISTEN

I remain patient as I get talked over. And I listen to him say, "I am looking at your account sir and see that a change of service was applied on 9/26. It was later cancelled. Maybe you chose to go back to a different package, I don't know, but even one change of service will cause this charge."

I explain that there was no change in service. He then says, "This charge only happens when there is a change in service and the account says a change in service was ordered and was then cancelled, that is why your have this charge." Obfuscate the issue much?

So, is talking in circles part of the customer service training? Anyway, I explain that I tried to UPGRADE my service 6 weeks ago and COMCAST cancelled the order. "Again, I tell you, there was no change in service. I am not paying this charge," I say. He then gets attitude and keeps repeating, "that two-dollar" charge, as if I'm causing him an inconvenience over a small sum of money. Like I shouldn't bother him about "that $2 charge." Right, I deserve to have Comcast steal from me.

I explain to him again, there was no change in service and that the charge is erroneous.

"I am not authorized to credit your account, I have to get my supervisor." Oh, so now supervisors are freely available, I wish they were 6 weeks ago. But a supervisor doesn't get on the line, that same rep gets back on a few minutes later and says, "Okay because I see you pay your bill on time, I can credit your account."

WHAT? Because I pay my bill on time???? How about, Because Comcast completely messed up, you'll credit my account. No such satisfaction. But I'll have to wait... the credit will show up on next month's bill.

So, of course, he then tries to sign off with, "Have I answered all your questions for you, sir?"

And I say, "Yes."

He says, "Is there anything else I can help you with?"

I say, "Actually, yes there is. In the future, I suggest you don't talk over-"

He interrupts, "Sir, is there anything else about your account I can help you with?"

So, even when requesting a Comcast rep not talk over you, you get a Comcast rep talking over you.

Very calmly and clearly, I say, "Do not talk over me. In the future. I suggest you listen to your customer and refrain from talking over them."

He acknowledges he did talk over me.

A small victory.

But in the larger scheme of things, I am so fed up with Comcast, I'm seriously thinking about cancelling my order.

Why the heck would I want to deal with this horrible customer service?

After waiting almost 8 weeks, repeated phone calls, broken promises, hang ups, lies, unreturned calls, disrespect, attitude, more lies, you'd think they'd offer to drop the $29 set-up fee as a "sorry we've made your life miserable" apology. Not a chance.

Oh, and btw, I'm sure I'll be missing work for nothing while I sit in my home on 11/12 from 8am - 12am waiting for technician that never shows up.

I'm sure my Comcast troubles are not over.

If there are Comcast execs reading these posts, please, give me a reason to stay your customer. I'm seriously considering just dropping the whole thing. I am so fed up with you guys. AND I'M TRYING TO UPGRADE!!

Account Number: 8773 10 096 0336309

Anonymous said...

Hello! guess what? you just left your customer id. now no one will get back to you. i guess that you will have to suck up the experiene and move on. never give your account to any one on the inet.good luck
cc customer service

OtaWicaho said...

I tell you that I was a comcast customer for years...stuck with them through thick and thin - took years for them to find out what my trouble was...then I had the opportunity to purchase some land and get out of the shabby trailer park I lived for 9 years, called comcast before I signed on the dotted line...they kept me on hold for over an hour and came back and told me, yes you can get the package at my new address. So I signed - come to find out, Comcast wasnt available here for me. What a crock. They lied to me, and it wasnt the first time, many on this road would love to have comcast but nobody can get it here and why? Seems like you never get to speak to the same person and each has a different story. Now I am stuck with dial up...really sucks.

Anonymous said...

i guess you just got the green weeny!how does it feel. you and all the rest of the idiots out there
cc customer service

Pole-uted said...

Over three years ago the utility pole in front of our home was hit and severed in two. The top part now sits on the ground adjacent to the bottom. Within a day or two the electric and phone companies had moved their service lines to a new poll. That left Comcast.

It's been over 3 years now! How long should this take?

Anonymous said...

i guess you got the pole up the rear end, that is called a polend.keep up the good work baby sitting our pole.we will issue you a @25.00 credit for your troubles.please call customer service between 9am & 10am to confirm this.
thank you
cc customer service

Gene said...

09569 370632-01-9

This has been going on since October 22, 2008 when a tree took down the Comcast line. A tech came out and "spliced" the wire and said he could NOT reattach it to the roof (where they had attached it to begin with 10 years ago). We called back and the CSR said, oh that's true another 'team" will have to come out....they NEVER showed. 2 e-mails later to Rick Geranamo and countless no shows, promised by CSR Amelia Dennis, who was assigned to this case BY RICK GERANAMO, we still do not have a resolution. There was one tech that conveniently came when we were not home and said, that the wire was clearly out of code and had to be replaced from the street to the roof.

Ms Amelia Dennis told us us that this would be resolved completely between November 17th and today (November 28, 2008 COB). No resolution. And coincidentally Ms. Dennis does NOT consider this a "service" issue, out of code constitutes a SERVICE problem.

Anonymous said...

may be rick germano should be replace as he is vp of customer service.well i hate to say it, may be you should just suck it up and wait till the line is up! well may be you could splice the line back.what!! you dont know how to do that. let me lead you through the course.first you have to skin the black casing of both sides of the wire. you will have to get a couple of rg8 terminal connector which go on each end.before you do this get some heat shrink tubing that will cover the connectors. then everything should work.may be you have a friend that knows how to do this for you. i did this and it worked. screw the company, do it yourself. some times they have classes at home depot that show you how to do this. goood luck.

Brian H said...

I just got off the phone with comcast 5 min ago.


I have noticed over the past few months that Comcast is offering 6 months of basic cable service for $30/month for 6 months. I decided to call and ask if I could have the same price. Well I chose the "upgrade" option on the prompts over the phone. I had a representative on the phone in 30 sec.... they told me that I have to call the "downgrade" department... So they transfered me.

WOULD YOU BELIEVE I sat on hold for 30 MIN!!!!!

(why the hurry to pick up the phone)

When I asked about the service price change they said sorry nothing we can do. Only new customers can have the better price. I asked if there are any specials for current customers? He said only if you upgrade from your basic service and buy the premium package. (I dont want to do that I do not have an HD tv anyway)I asked why cant an existing customer get a special? The service rep said "we already have you so we only offer discounts to new customers" CAN YOU BELIEVE THAT?!?!?! So I told him to cancel my service for being such a jerk. Now I am calling for satelite TV ASAP!. You wonder why these guys have horrible customer service reports? I dont... how can you offer a discount to only new customers and tell me to pound sand for being a loyal paying customer? I dont know but I'm going to be a loyal payng customer to satalite in a few days.


I just checked and he turned it off... I hope Comcast people read this stuff and can look up the call. That dude would be firedin a heart beat if he worked for me.

Just in case you do look it up:
account number 09540153152-02-8 my name in Brian.


Comcast you just lost a customer over stupidity. You could have offerd me a $10off next month and I would have been fine!!! I am now switching to Satalite.

Anonymous said...

easy way to fix the pole problem... happened to a friend of mine. Go to Home Depot get rope. Tie one end of said rope to bottom of pole. Tie the other end of said rope to car and yank it out. The pole will come down along with the wire. Your utility company cleans up the pole and 50 houses will be without cable/internet/phone service. Comcast will be out in a few hours.

Anonymous said...

that was a great idea, i should have thought about doing that. the only problem would be that you would yank off the bumper or the tranny.

Anonymous said...

hhaha, well yeah you have to make sure you dont do that. My friend actually did this. The pole sat 7 feet to the right of his driveway for months with nothing more than rope tied around it to hold the 2 halves together. Tied it to his truck and pulled it appart. down came the wires. It was fixed in 3 hours. BTW, there were no power wires in danger of this but its just a shame that it took such a huge amount of rage and twister of fury to force the job to get done.

Anonymous said...

well! just did that last nite and the whole neighborhood has been down for 24 hours still waiting for sure

Anonymous said...

Account #8770 34 009 4111896

I just cancelled my service after Comcast decided to turn it off. Originally, I ordered the triple play, it seemed like a great deal at the time, and now that's it's been a year and my rate was about to go up I decided to downgrade. My DVR service has been terrible. The audio would cut out and I'd end up watching an episode online anyway. I think I used the phone service once in the whole year I had it.

I knew calling to cancel two services and keep one would be tricky. Sure enough, they cancelled all of them.

I had an appointment on 11/30 from 8-12. No one showed. No one called. I managed to get through and was told that someone would be there from 12-4. Considering that they didn't even ask for my account information I knew I was being lied to. I called Monday and rescheduled for this morning 8-12. Again, no one showed up. The phone was on as of last night but the internet has been off since the initial call.

Thanks Comcast. I guess I shouldn't really be surprised by your level of customer service. I would like a refund for the 4 hours I took off from work.

I'm going to use free wifi until I find a better service.

Anonymous said...

Comcast just raised their rates citing a need to improve customer service and keep it local. Why then are they outsourcing jobs overseas? I don't think a representative in Canada or the Philippines or Mexico is local. Where is the public outcry? Raise our rates for local customer service, and then outsource the customer service? What, I'm not supposed to tell that who I'm talking to does not have English as their first language? Come on, Keep the jobs in the US.

Anonymous said...

do think that comcast is a us owned company? wrong again,they are owned by a third world country, notably in part by India and Pakistan, that is why you do not hear English spoken to well in customer service
signed cc rep

Mike said...

This company is unbelievable! I recently renegotiated my service and got a decent rate. A week later I received a letter that said I must rent additional boxes or I would loose the major portion of my service. I have 4 TVs one has the digital boxes the others have direct connection. They wanted 3.99 a box ouch! That's a $12 increase to maintain my service at the current level. --also the letter said 3.99 for 12 months. Comcast has bit me like this before. I asked! It goes up to 6.99 after the 12 month period. I called comcast hoping they would give me another option since I might as well go with a dish at that price. Big mistake!!! The person I talked to suggested I sell the other TVs. I asked if the digital converter boxes the government is giving coupons on would work. I talked to several people at Comcast. None of them gave me a rational response. But read on it gets worse. I decided to write an email to their main office. I got a reply that they wanted to talk to me so I sent them my phone number. A man called Terrance called from their marketing office. He said he had received my Email and went on to tell me I was getting a good deal. I asked him why he was calling if he couldn't address any of my concerns. He seemed flummoxed. The lights were on with guy but nobody was home. I again sent an email recounting my displeasure with Terrance and a woman called a week later. I was on my cell phone and I couldn't talk at the time so I asked her to call me back. She said she would. I never heard from her again. I have since sent two emails but no one has responded. This is classic Comcast. Patronize you then ignore you but some someway sneak in a increase in my bill. I've given up. 1st month or two of next year I am going to get the satellite Service. No more bleeping stupid Comcast commercials on every station. I am so so sick of those but before I do I am going to complain to FCC and my state senator. Maybe with a new administration they might do something.

Anonymous said...

I am yet another unfortunate Comcast customer. While everything worked out in the end (of THIS run in) I wanted to get my story out there.
My husband and I are transferring our service, or I guess I should say TRYING to transfer our service. I spoke with one of Comcasts online customer service agents (Kathleen.29516), and asked her about the fees for installation, and about upgrading to HDTV. The agent informed me that since the technician would already be AT OUR LOCATION to install our service, he could install the HDTV instead of the Digital Cable box for no extra charge, since he would still be doing only one installation. I saved that message. Later, I called the local office to do the transfer and upgrade and was told I would need to either bring or fax in the conversation, and the charge would be waved. So my husband brought it into our local office to set up the change. At our office we were in for a rude awakening.

When we tried to transfer our account (which is in good standing, with no balance or late payments at our current address) we were told that the former tenants at the new location had left a balance on their account, which we would have to pay for. If we didn't want to pay, we would have to prove that we were not the former residents. I don't understand how this makes ANY sense. It's like my credit card saying "Someone else has a balance, but we've decided that you should pay for it." We asked to speak with a manager, and eventually Tenicia (after being rude and aggressive) agreed to waive the requirement.

We then asked her about upgrading to HDTV, and showed her the conversation which we had with your representative. Tenicia (getting louder and louder) refused to honor this, saying, "No matter what the Comcast people on the internet told you, we will not honor anything they said." EVEN THOUGH WE COULD PROVE IT WAS SAID. We HAD the conversation with us. She then said that if we wanted, we could come and pick up the box ourselves, and do our own installation to avoid the charge. She also refused to speak with me (I was on the phone) and said I would have to call in. So I did. After being on hold for 10 minutes, I gave up and called the 1-800 number listed on the website. From there I was able to speak with a woman named Jesinia. At this time, I believed Jesinia to be in a central location (she's actually in the Tallahassee office).

Jesinia informed me that since we had the conversation to prove what the online representative told us, that Comcast would honor it. She then told me that we had to pay the fee left behind by the former tenants, or prove that we weren't those tenants. I told her that Tenicia had waived that requirement, and she told me to hang on, since she is actually at the Tallahassee office and would go and ask her (so now I have two different people in the SAME OFFICE telling me two different things). Eventually, after being on hold for another 5 minutes, Jesinia set up the transfer and upgrade, without charging us for the upgrade or the former tenants bill.

So while everything worked out in the end, this was days of talking to Comcast, hearing different things from every single person. This is not the first (or second or even third) time that I have had problems with this company, and I'm sure it will not be the last. Comcast is the only provider in my area, and it seems that at least the Tallahassee staff takes this to mean they can say and do whatever they want, as the only other resource to the customer is to go without service (which at this point, I am highly considering. Heck, I'm even willing to switch back to dial-up, if it means I can get satisfactory customer service). With the exorbitantly high prices that Comcast charges, one would think that they could provide at least mediocre customer service, but no. Nothing but headaches and rudeness.
My account number is 09587150358-07. Maybe someone from Comcast will actually contact me and make this right. I won't hold my breath.

Jess said...

This is quite possibly the worst service I have ever received from any company, ever.

I had previously had a Comcast account in my old house only a few months ago, but cancelled it when I moved in with a friend. Service was fine in the previous area- and I never had any problems with customer service. Upon moving into a new place, I attempted to sign up again- only to run into immediate problems.

Firstly, upon asking for a quote for the most basic cable and internet package they had, I was given three different prices on three seperate occasions. I kept calling back after discussing the prices with my roommate, but the rate kept changing for the exact same service. Then, when I finally gave in and signed up for the price I was offered on the last occasion, they told me I would need the money up front to give to the technician. I thought that was strange... the service fee was always included on the following month's bill in my previous experiences. Still, I agreed.

Then, we set a time for the technician to come. I was going to be at work, but my roommate would stay home to let the technician in. He was supposed to be there between 11:00 am and 2:00 pm. Of course, the date of the appointment rolled around, and I got a call from my roommate at work at 11:15, saying that a Comcast van had been there, and then left without knocking on her door. She suspected they had been helping another customer in our complex, but I called just to make sure. The representative on the phone assured me that they had until 2:00, and they would be there.

So, at 2:15 pm my roommate called and said they're still not there. She had work at 3:00, and I didn't get off of work until 6:00. I called Comcast again to find out what was going on. They assured me that the technician was just around the corner and would be there in a bit. At 2:45, my roommate called again to say that they still weren't there. I took more time out of work to call Comcast and ask why they were not there. They put me on hold for about ten minutes while they contacted the technician, then all of the sudden, I was hung up on.

Nearly at my boiling point, I called back and expressed my aggravation at the lack of service, and they told me they would have the technician call me back within ten minutes. At least 20 passed before I finally got a call, and the technician told me that they had been to a unit in my complex, set up our service, and had our work order signed. I was outraged- didn't they even ask my name before giving someone our service? The lady they had hooked up service for even refused the box I had ordered, and signed the order with her own name. I expressed my irritation, at which time they told me that they would send out someone else to hook up our service.

At about 5:30, they finally got there. The technician, however, didn't seem to know the first thing about what he was doing. My roommate had shown him my computer and wireless router where he was supposed to hook up the modem- but he didn't touch the router. I am not a computer expert, and I am not entirely certain how to hook up the router myself. The Comcast technicians in the past had always hooked up the router for me.

I had come home from work early in attempt to express my dislike for the service problems and make sure that we were compensated in some way, since my roommate had missed work and I spent most of my day on the phone. The technician asked me if I had a remote for my TV- I responded 'no'- I had always used the Comcast remote, couldn't he program it for that? He assured me that it wasn't possible, which I didn't buy in the least.

Then he gave us our work order, which we signed, and he left. I was confused that, yet again, Comcast had misled us into believing that we needed to pay the fee up front. I called the next day, complained about the router and the remote- but they said that the router was not their responsibility. They did put me on the phone with someone that told me how to program the remote myself, but my roommate couldn't use the internet because I couldn't hook up the router. They also assured me on the phone that there would be a discount on the bill because of their lateness.

We just received the bill, and there is no discount. I am very, very angry- if I could, I would be using another service, but they offer nothing else in my area. Every representative that I have talked to has been indifferent and unhelpful to my situation. The amount of aggravation that this situation has caused me has been absolutely ridiculous. If you have a choice, don't pick Comcast.

Dissatisfied customer account #8495 75 383 1025340.

MICHELLE said...

comcast really sucks! after 1 year of being screwed by incompentent personnel, high bills and off and on cable service, i now say adios. i live in an apartment. when i first moved in all i had was my mom's old tv and 9.99 rabbits from radio shack. i watched 5 channels for 1 year, then programmed the tv and got 11 channels, wow! then i got the bright idea to get comcast. now i sent for a coupon, went back to radio shack and bought a 19.99 box. now i can get 30 channels of free dtv. how do i feel? COMCASTIC!!!

MICHELLE said...

COMCAST REALLY SUCKS!!! AFTER 1 YEAR OF INCOMPENENCE, HIGH BILLS AND NONEXETIENT TELEVISION, I SWITCHED TO FREE DTV WITH 30 CHANNELS!!!

MICHELLE said...

COMCAST REALLY SUCKS!!! AFTER 1 YEAR OF INCOMPENTENCE, HIGH BILLS AND NONEXESTIENT TELEVISION, I SWITCHED TO FREE DTV WITH 30 CHANNELS!!!

Anonymous said...

DO YOU WANT TO HURT COMCAST WHERE IT MATTERS MOST? THEN SWITCH TO FIOS!!!!

If your ready to switch to FiOS let me know. I have a guy who sells FiOS and gives his customers $100-$150 cash back on TRIPLEPLAYS. Why not get more HD, faster internet and not be hit with comcasts roll to price after their teaser promo ends. FiOS is an everyday price offer which stays the same on day 366.

He will also give you up to $50 when you refer someone.

Comcast employees you can get paid too!! send him your FiOS leads.

EMAIL me at:

spider4re at yahoo dot com

Anonymous said...

Hey, thanks for dropping channels out of the blue here in Chester County, PA. I'm not paying $4 a month just to get a box to watch AMC, THE TV GUIDE CHANNEL (of all things to drop!), and Cartoon Network. Still get Nickelodeon and Disney, but no Cartoon Network. What are you jerks at Comcast thinking??? Of course some 1-800 zombie offshore has no idea what's going on, and sends out a service guy, who apologetically tells me I need a box. That's OK- my husband just got laid off, so we'll need to drop Comcast by mid-January. When we get back on our feet, IT'S FIOS ALL THE WAY, BABY!

Anonymous said...

Test

Anonymous said...

Test, Test, Test

Anonymous said...

I am a Comcast employee and would like to state a few but correct answers to all:
1. Comcast is a business and they like all companies are in the buisiness to make money.
2. We have unhappy & happy employees and customers just like all companies.
3. We use contractors and In-house techs that are good & bad on both sides and we are trying very hard to reduce our contractor use.
4. We use our own CAE's and we do send the over flow to out source call center and this has been greatly reduced and still reducing.
5. Comcast has it's pro's & con's with working with them and sometimes the cons out weight the pros - but it's hard finding jobs now so you stick with what you know - good or bad, a paycheck is a paycheck.
6. Customers (some) do want so much for nothing, and think they can talk to people as they please, I wonder would they do so if they were in front of their church members, pastors, bosses, Jesus??
7. Comcast sometimes messes up, I wonder if they would do so if it was their church members, pastors, bosses, Jesus???
8. The Gas/electric companies, furniture delivery, Sears repair, etc.. give you an 8am to 8pm timeframe!
9. Yes the techs are overworked - I cannot not say under paid.
10. Yes Customer service & dispatch is under staffed.
11. Traing for customer service and techs are extensive, they are who they are once they are released on their own.
12. You can't change people - focus on you and make sure you are who you feel comfortable being. God Bless

Anonymous said...

well! that was very good. well to say all that one has to appreciate where that tech is coming from, needless to say!i am a tech also, and i run my own business as we do warranty work for major mfg. when we give you a time for onsite repair, we are there on time, no phony excuses. techs today have cell phones, so there should be no excuses for not showing up at your assigned appointments. if you want to work, go and do the job right the first time, if not turn your told bag and and go look for some other job that will put up with your excuses. we don't put up with tech excuses, we fire them on the spot. either go to work or better yet, quit your job and stay home, that way you can complain and be one of the cry babies out there that can't find a good job so that you can support your family.REMEMBER ONE THING, WITH TODAYS ECONOMY, JOBS ARE GETTING VERY SCARCE OUT THERE. SO IF YOU WANT TO WORK,YOU BETTER TURN OVER A NEW LEAF FOR 2009. GOOD BLESS ALL THE GOOD TECH OUT THERE NO MATTER WHAT BUSINESS YOU ARE IN.

Nate said...

Account Number: NOT ANYMORE

I canceled my service about four months ago. It was hard to sign up. It was hard to get service installed. Over three months of working service, I didn't receive a correct bill a single time. I got tired of calling monthly to change my bill, so I canceled service. Didn't switch, just canceled. I figure the football I watch every week can be watched with more fun and food at the local sports bar, and it will STILL cost less money than comcast service.

Anonymous said...

Today I called to speak with someone regarding my payments being applied to an old account number. I spoke with a rep who told me he was going to transfer me to "billing" and to press the #2 option. WELL what I heard after being transferred was not exactly what I expected. I soon heard the explicit dirty language of a phone sex operator telling me to enter my credit card number and other dirty things I dont care to repeat. I had the phone on speaker and my child heard this inappropriate for children language. I am very upset with this comcast error or whatever it could be. I am still shocked at this moment. the phone number being repeated by the adult company was 1-900-will-suck (1900-945-5782) How can this happen? I reported this to billing afterwards and was blown off by the next rep who acted like it wasnt a big deal. Is this normal for comcast? What is this company doing? Was this some kinda mistake or a planned thing from the rep I dealt with? When I called a third time the rep told me to email my complaint so there would be a record of this. I am looking for some kinda answers to this. I am very upset. Signed a pissed off customer Chris R 8770100148480378

Mike said...

I have to respond to the poor little Comcast tech who is being abused by us Big Bad Customers. I am a Comcast Customer for 2 reasons: There is nobody in my area that offers a competitive product and secondly I have a VOIP Phone (MagicJack) that gives me almost free phone service. Otherwise I would cancel immediately!
I would look at any Business relation based on three categories: Value, reliable timely service and respect. Comcast fails miserably on all three.
Value: Comcast is not cheap! They are higher than almost all their competitors for similar services. The only time you get a somewhat competitive price is when you finally get so disgusted you decide to quit then you get a special rate for either 6 months or a year but then you get to go through the same process when that price expires. Objectively if you’re paying regular price you’re probably getting screwed.
Reliable Service with timely repair service: This whole blog is filled with service complaints and I have had similar problems over the years too. The poor Comcast tech doesn’t realize if Comcast wastes his time he gets paid. When they waste our time we might get a small credit if we complain enough but more than likely we will only be patronized. Missed or late service calls are the norm. I am sorry the poor tech is overworked but that’s shouldn’t be my problem. Also many of the techs are not competent. I’ve had problems that took two or three visits to fix. Once I had to get a friend’s relative who works in the cable business to diagnose the problem then I told the Comcast tech and it was finally fixed. I pay more most months for my cable bill then my other utilities but they almost never have a service interruption. Maybe once every few years. Not Comcast! Almost any abnormal weather event will cause my cable to stop working. This happens at least several times a year. In fact I am typing this now because it was windy today and of course everything is not working. We are paying a premium price for this too.
Respect: Lets start with their awful telephone system. You have to go through menu after menu only to be put on hold for a extended period of time before you can speak to a person or worse yet they suggest you send them an email. Easier said than done if your internet service is not working, Then there is a good chance that the Customer service person will not respond to any of your problems with a real solution instead they will recite a memorized routine that often doesn’t deal with the problem. Worse you get someone who lies to you to get you off the phone. That’s happened to me twice. I’ve since asked for email confirmation and they refused so there is absolutely no accountability with these people. If your lucky enough to speak to a person who is capable, better hope they can fix it in one call because no matter how much information you get about that person it’s unlikely you will ever be able to reach that person again! Then the hidden increases in their billing. The detail in there bill is difficult to understand since they carry the balance forward you really have to spend a great deal of time trying to figure out the amount. My bill is almost never the same amount from month to month. They take the late charges out of your payment first then short your next payment so you get another late charge regardless of when you pay the bill. When you call them half the time the Customer service rep can’t even give you a explanation (laugh) I’ve ran across a few who can’t read their billing screens.
In Summary: Comcast doesn’t car about me or my time, They will do the absolute minimum to get me to pay for the service. The service is often second rate, expensive and a poor value and frankly the hassle factor is off the charts with this company.
I’ve been fighting with Comcast for years and the service has gotten a little better but only a little. If you complain enough you will eventually get a management person who will likely fix your issue but given time something else will occur and the problems will start all over. The best solution is to find another company if you can duplicate their product. If there is no one in your area that can duplicate their service I am hoping someone on this blog can start a campaign of emailing their senators and the FCC. The only thing that can change Comcast is real completion and/or government regulation. They are a near monopoly in many areas and they won’t change unless they loose business. So either the government puts real regulations on them with competition or the price will go up. The last time I called they are advertizing a maintenance plan for your cable wire in the house so that means they will charging extra for service and they are digitizing most of the signals so if you had TVs that didn’t have a cable box you will have to rent one now and I am sure there will be more. Seriously, give these people a few more years and they will be competing with your mortgage payment.
The Obama administration may be a bit more serious than Bush was with regulation after the mortgage meltdown. Your Senator and the FCC have web sites. Send them a email asking for more regulation and price controls and resend the email every time you write a check to Comcast. May not do any good but there is a lot of people who like me really want an alternative to Comcast. This Blog may be useful to vent but I really it doesn’t accomplish anything. Seriously lets do something to either force them to improve or get them out of our world!!!!

spursfan said...

I subscribed to NBA League Pass in October, and the picture quality for the games has been abysmal: tiling, freezing, and frequently going black. I have lost count of how many times I've called and complained to Comcast. Several of those calls actually resulted in getting a service tech to my home. Nobody has been able to fix it. I've gotten a laundry list of explanations, just as I've gotten promises from customer service that this was "priority," that I would get a call from a field supervisor within the hour, and that the problem would definitely be remedied. I feel as if I'm banging my head against a wall.

The last tech actually told me it was a problem with the wiring in my house. Since I've had League Pass for the past few years, and this has never happened before, I'm not buying that excuse. The wiring in my house is doing a fine job bringing me every other channel. Only the League pass channels are affected--the ones I'm paying a lot of extra money for.

My account number is 8777 70144 000 4254.

If I didn't live in a hurricane zone, I'd call DirecTV in a heartbeat and have a dish installed. I already have called AT&T and asked them to contact me as soon as they add NBA TV and League Pass to their lineup. The minute that happens, I will no longer be a Comcast customer.

Is there anybody out there who has experienced a similar problem--and, if so, what did you have to do to get it solved?

Anonymous said...

Ok God I give up! You win! I'll go to church on Sunday, eat spinach even say nice things about George Bush(ok maybe I won't go that far) --- Just get Comcast out of my life and Pocket! Three of my four tv's now need a Comcast box and will only get local stations that even God would not want to watch. Does anyone know if a Qam tuner will work to get the channels I lost?They want me to pay 3.99 a box which goes up to 6.99 a box after 12 months. OUCH!!! It would be cheaper to buy a box rather than rent their equipment and of course I can't get anything approaching a straight answer from Comcast just their canned answer that justifies their position but does nothing to help. If anyone can supply me with some info about a QAM tuner thanks otherwise I will have to make arrangement to get Satellite & DSL If anyone from Comcast wants to talk to me my acct # is 06105 278526-01 but I don't think anyone really wants to talk to me they just want my money! (laugh)

Anonymous said...

Ok God I give up! You win! I'll go to church on Sunday, eat spinach even say nice things about George Bush(ok maybe I won't go that far) --- Just get Comcast out of my life and Pocket! Three of my four tv's now need a Comcast box and will only get local stations that even God would not want to watch. Does anyone know if a Qam tuner will work to get the channels I lost?They want me to pay 3.99 a box which goes up to 6.99 a box after 12 months. OUCH!!! It would be cheaper to buy a box rather than rent their equipment and of course I can't get anything approaching a straight answer from Comcast just their canned answer that justifies their position but does nothing to help. If anyone can supply me with some info about a QAM tuner thanks otherwise I will have to make arrangement to get Satellite & DSL If anyone from Comcast wants to talk to me my acct # is 06105 278526-01 but I don't think anyone really wants to talk to me they just want my money! (laugh)

Anonymous said...

TLK GRP LLC - ComCast Telemarketers

I'm on the cusp of filing a class action lawsuit against Comcast for flagrant violations of federal and state law committed by their agents, Talk Group LLC (703-330-0318), a telemarketing firm that continually calls and hangs up. (Google that number to so how prevalent this problem is).

I am an attorney, so if you are from Comcast and your reading this, then you are on notice to preserve all documents related to that contractor, including this blog entry, your internal emails, recordings of any telephone complaints regarding any telemarketing or surveys, and of course all paper records, letters, invoices, POs, and the like related to telemarketing and/or surveys.

The next time my caller ID shows a call from TLK GRP LLC, you can be sure that a federal complaint will shortly follow. I'm in the ED of Penn, so the good news is that Arthur Block won't have to fly for the preliminary injunction hearing.

Anonymous said...

I have finally decided to drop comcast and go to AT&T. I had the tripple play with comcast and was paying about $150/mth. I will be paying about $115 for all three services with AT&T. When I called comcast to give them one more chance they offered to lower my bill by $15 but then said I would have to pay an additional $9/mth. If I wanted to keep my DVR. Nope, I am done!!! I told the lady this is only a reduction of $6/mth. She admitted this but said that was all they could do. It is obvious they don't care about their customers. LEAVE COMCAST NOW, GET OUT WHILE YOU CAN!!!

Mike said...

To the attorney who commented about suing comcast in a class action suit. My complaint is not the same as yours but this blog is filled with people who are stuck with comcast's bad business practices. They are a monopoly in many areas so there are no choices. I think a law firm devoted to handling and if necessary forming groups of people with similar problems and filling class actions suits on their behalf would be a great public service as well as lucrative. A little advertisement will attract thousands of people. I know almost no one who has anything positive to say about Comcast. There is already a lawsuit in California. Comcast is being sued over there for forcing people to rent their equipment claiming they are a monopoly and forcing them to rent the box is illegal tying and against SEC regulations. Seriously this company is not going to pay attention to anyone unless they have sharp teeth!

Darlene said...

After almost a year--many, many phone calls, constant billing for charges since I canceled, and annoying collection agency calls--I have finally gotten rid of Comcast (I hope)! I had to call the office of the president (of Comcast, of course) to get results. I was promised that someone from the local branch would be contacting me before the day was over...and someone did! She said she did a search of my history and removed all charges. She also contacted the collection agency and had my account removed. It's a shame what lengths we have to go through with this company. I really feel for those of you who have no choice but to have Comcast. When the opportunity to switch comes your way, be sure to keep accurate records of calls and bills trying to get rid of Comcast!

Darlene said...

After almost a year--many, many phone calls, constant billing for charges since I canceled, and annoying collection agency calls--I have finally gotten rid of Comcast (I hope)! I had to call the office of the president (of Comcast, of course) to get results. I was promised that someone from the local branch would be contacting me before the day was over...and someone did! She said she did a search of my history and removed all charges. She also contacted the collection agency and had my account removed. It's a shame what lengths we have to go through with this company. I really feel for those of you who have no choice but to have Comcast. When the opportunity to switch comes your way, be sure to keep accurate records of calls and bills trying to get rid of Comcast!

Todd Smith said...

Ok...I have a story for everyone here to enjoy.

It all started weeks back when I had a problem with my computer. Whenever my modem's power was on, the computer would freeze up. A really strange thing if you ask me. Anyways we had one guy come out and switch the modems out and it turned out there was a problem with the modem itself, but still no way to get on the internet. Weren't charged for that but instead given credit for paying internet when lo and behold we couldn't get on.

So another gentleman comes over and tries to see what the deal about a week later. He identifies the problem (whole new problem that had to be taken care of, which it did not too long ago). He checked his laptop and established a connection, which our PC had failed to do. He left after saying sorry that the problem couldn't be fixed right then. After being asked if we'd be charged for the service call he had said "You shouldn't be."

Fast forward to tonight.

I had tried to order the WWE Royal Rumble ppv (I'm a huge wrestling nerd). I had went to the channel and tried to order it with my remote. I did this at 7:53. It tells me I had to call comcast to order instead. I had previously dealt with this situation before with a different one where they made me do that incase a child tried to order something adult oriented or whatever but I told them they can switch it so that I can just do that with my remote. I was told by the lady I had spoken with that after checking the account that I wasn't able to order it because I didn't have a ppv history credit or some bull crap. She tried explaining to my folks and neither one of them could really grasp what she was getting at either. So my mom hung up on her eventually. So 30 minutes after the ppv started I was left hanging dry.

We called a few more times and the next few times that we did call we were told we couldn't order it based on a balance that needed to be payed off. Here's the kicker: the real reason that happened was because the guy who came out on a service call who didn't think we'd be charged...ended up charging us.

Damn.

We had to pay off a minimum of $54 to be able to watch it. So I went and loaded this green dot card we have and came home to try this again.

We had called numerous more times. Finally at 10:20...TEN FREAKING TWENTY...a representative named Ben said we wouldn't have to pay and instead the ppv would just go to the bill. He told us it should be on in five minutes. Call ended at 10:23.

10:28: nothing. 10:38: nothing. So we tried again. After the umpteenth time being on hold (for a very long time might I add) we got ahold of the second to last person of the night who had us pay what we owed and try to order the ppv for us.

"Sir the ppv has past and it isn't coming up on my screen," she said.

"It's on as we speak it actually ended 5 minutes ago," I replied. It was 11:05 at this point by the way.

"I'm sorry sir, I'm gonna put you through to a local representative." So after I call each time and give you my name, phone number for the account, zip code, and address, you mean to tell me I don't get anyone local? Now I have to wait for another period of time so I can FINALLY get someone local?

At THAT point (actually well before that) I was well on my way to losing it. Right around then my dad's friend, who actually used to sell comcast internet service, told me about this site. So I go on and as I'm starting my account, the guy I was on hold for comes on and asks how he may help me. I told very flatly that I've been trying to order the ppv for well over 3 and a half hours (at this point it was 11:32) and I was really upset. He told me to go look on my tv and that the ppv should now be on. He said after all that it would be on the house because of all the inconvience. Doug was his name. If you get a guy named Doug then you should be good because he saved my sanity.

Time calling started: 7:55
Time calling ended: 11:34
Total time trying to order one ppv: 3:39 hours.
Total number of headaches and frustrations: A billion
Getting a ppv for free: Priceless.

Let's just hope that it doesn't end up on the bill :(

Don't have my account number on me right now

Todd Smith said...

Ok...I have a story for everyone here to enjoy.

It all started weeks back when I had a problem with my computer. Whenever my modem's power was on, the computer would freeze up. A really strange thing if you ask me. Anyways we had one guy come out and switch the modems out and it turned out there was a problem with the modem itself, but still no way to get on the internet. Weren't charged for that but instead given credit for paying internet when lo and behold we couldn't get on.

So another gentleman comes over and tries to see what the deal about a week later. He identifies the problem (whole new problem that had to be taken care of, which it did not too long ago). He checked his laptop and established a connection, which our PC had failed to do. He left after saying sorry that the problem couldn't be fixed right then. After being asked if we'd be charged for the service call he had said "You shouldn't be."

Fast forward to tonight.

I had tried to order the WWE Royal Rumble ppv (I'm a huge wrestling nerd). I had went to the channel and tried to order it with my remote. I did this at 7:53. It tells me I had to call comcast to order instead. I had previously dealt with this situation before with a different one where they made me do that incase a child tried to order something adult oriented or whatever but I told them they can switch it so that I can just do that with my remote. I was told by the lady I had spoken with that after checking the account that I wasn't able to order it because I didn't have a ppv history credit or some bull crap. She tried explaining to my folks and neither one of them could really grasp what she was getting at either. So my mom hung up on her eventually. So 30 minutes after the ppv started I was left hanging dry.

We called a few more times and the next few times that we did call we were told we couldn't order it based on a balance that needed to be payed off. Here's the kicker: the real reason that happened was because the guy who came out on a service call who didn't think we'd be charged...ended up charging us.

Damn.

We had to pay off a minimum of $54 to be able to watch it. So I went and loaded this green dot card we have and came home to try this again.

We had called numerous more times. Finally at 10:20...TEN FREAKING TWENTY...a representative named Ben said we wouldn't have to pay and instead the ppv would just go to the bill. He told us it should be on in five minutes. Call ended at 10:23.

10:28: nothing. 10:38: nothing. So we tried again. After the umpteenth time being on hold (for a very long time might I add) we got ahold of the second to last person of the night who had us pay what we owed and try to order the ppv for us.

"Sir the ppv has past and it isn't coming up on my screen," she said.

"It's on as we speak it actually ended 5 minutes ago," I replied. It was 11:05 at this point by the way.

"I'm sorry sir, I'm gonna put you through to a local representative." So after I call each time and give you my name, phone number for the account, zip code, and address, you mean to tell me I don't get anyone local? Now I have to wait for another period of time so I can FINALLY get someone local?

At THAT point (actually well before that) I was well on my way to losing it. Right around then my dad's friend, who actually used to sell comcast internet service, told me about this site. So I go on and as I'm starting my account, the guy I was on hold for comes on and asks how he may help me. I told very flatly that I've been trying to order the ppv for well over 3 and a half hours (at this point it was 11:32) and I was really upset. He told me to go look on my tv and that the ppv should now be on. He said after all that it would be on the house because of all the inconvience. Doug was his name. If you get a guy named Doug then you should be good because he saved my sanity.

Time calling started: 7:55
Time calling ended: 11:34
Total time trying to order one ppv: 3:39 hours.
Total number of headaches and frustrations: A billion
Getting a ppv for free: Priceless.

Let's just hope that it doesn't end up on the bill :(

Anonymous said...

Comcast will not remove a downed cable lying in the roadway. This roadway is in back of the 1500 block of Light Street in Baltimore, Maryland. I have placed numerous calls to them and have been given a run-around each time. They ask for detailed directions and a detailed description of the problem when all they have to do is get out there and remove the cable. Why do I have to act as a roadmap service for them. They have customers on the block so they know where the location is. This direction asking is just a smokescreen to stall the customer and make the customer think that action will be taken when it of course will not be.

This cable is hanging from an electrical line and is a traffic hazard and an ugly eyesore and nuisance. It whips around in the wind. It scrapes over the garbage truck and other vehicles.

The corrupt City of Baltimore, who are in business with Comcast, of course would take no action, even though they claim their code enforcement includes removing hanging wires. My complaint to them was ignored.

Anonymous said...

Comcast will not remove a downed cable lying in the roadway. This roadway is in back of the 1500 block of Light Street in Baltimore, Maryland. I have placed numerous calls to them and have been given a run-around each time. They ask for detailed directions and a detailed description of the problem when all they have to do is get out there and remove the cable. Why do I have to act as a roadmap service for them. They have customers on the block so they know where the location is. This direction asking is just a smokescreen to stall the customer and make the customer think that action will be taken when it of course will not be.

This cable is hanging from an electrical line and is a traffic hazard and an ugly eyesore and nuisance. It whips around in the wind. It scrapes over the garbage truck and other vehicles.

The corrupt City of Baltimore, who are in business with Comcast, of course would take no action, even though they claim their code enforcement includes removing hanging wires. My complaint to them was ignored.

Anonymous said...

Comcast will not remove a downed cable lying in the roadway. This roadway is in back of the 1500 block of Light Street in Baltimore, Maryland. I have placed numerous calls to them and have been given a run-around each time. They ask for detailed directions and a detailed description of the problem when all they have to do is get out there and remove the cable. Why do I have to act as a roadmap service for them. They have customers on the block so they know where the location is. This direction asking is just a smokescreen to stall the customer and make the customer think that action will be taken when it of course will not be.

This cable is hanging from an electrical line and is a traffic hazard and an ugly eyesore and nuisance. It whips around in the wind. It scrapes over the garbage truck and other vehicles.

The corrupt City of Baltimore, who are in business with Comcast, of course would take no action, even though they claim their code enforcement includes removing hanging wires. My complaint to them was ignored.

Neil said...

My experience with Comcast has been such a nightmare that we're switching to AT&T U-Verse at the end of next month.

Oh, where do I start? Let's go back to the day I had my service installed. The guy ran my phone wire past a phone jack that was hidden behind my couch to a jack five feet off the ground. I have an ugly gray wire on my wall as proof. He also forgot to put a battery in my phone/internet modem. More on that later.

We've gone through at least three digital receivers. After a short time they seem to flip out. The picture will roll and flip to the point where it's unbearable. Sound will get blotted and the unit is just toast. We have our boxes in a well-ventilated cabinet and both the cable wire and the AC plug go through a high-dollar surge protector.

Around a year ago the back of our house was hit by lightning. This fried our cable wire going to the box in the neighbor's yard. Comcast came out at the worst time possible and ran a cable from the box to our house. On the lawn. The old wire was buried and the service guy said they would have to bury it again in a week or two. I told the wife that I should just pull the old one up and tuck the new one in the ground. She said no because she was afraid that it would cause problems with Comcast.

FIVE WEEKS came and went. In the meantime my neighbor behind me got pissed because the wire was in his yard also and his dog was messing with it. I told him what happened and that he should call Comcast as well since we were already hammering them. We also had another neighbor take pictures of our yard because she thought we were stealing cable.

So what happened of all this? After five weeks some knuckleheads showed up and pulled the old wire out of the ground. They also tucked the new one in like I wanted to do. Five weeks to do what I could've done in 20 minutes. Terrible. To boot, they didn't replace the cable box on the back of the house. So I now have an ugly wire and a cable splitter hanging off the back of my house.

Things get better. After a year my bill goes from $100 a month for television/phone/internet to $156! So we take the digital box back and try to cancel our phone service. The lady tells me that I have to have a box in order to receive cable--which was a lie because I had the cable wire hooked directly to my television at the time. This was because the digital box--number three--had screwed up so badly that we couldn't watch television. In the midst of all this my wife flies off the handle and starts telling her about how horrible our service has been. So, the lady knocks our bill back down to $120 with some extra channels.

The next incident came over the phone. When our phone and internet service had gone out for the fourth time in two weeks I called them to get service (on the same night a college assignment was due). He asks me to check the battery. I tell him that there isn't one and never has been because the original installer never gave me one. He tells me to unplug and plug in my modem. This doesn't work and he tells me my modem is dead; I'm now screwed because this assignment is due tonight. I ask him if I can take it back to the Comcast store tomorrow and he says I can. After the call I take the modem to another cable wire, plug it in, and it works! I then take it back to its original location and it works again! Miracle!

So, my wife takes this modem back to Comcast since I had to work the next day. Comcast says they have no modems or batteries and a service person would have to come out. So, a service guy comes out and says our router and modem are too close. Makes sense, especially since me moving it got it going. My wife tells him about the battery and he just leaves without giving us one! Just like that!

So I call them and tell them what the moron did and they make a huge deal out of us getting a battery. It was some sort of "special request case" and they would have to call us back. So they call my wife back while I'm at work and treat her like an idiot. They ask her if the battery light is on (which comes on if a battery is installed). She says no, to which they ask, "Are you sure?"

So they ask her if there's a battery inside. She opens it up, no battery. Duh. So they ask if we ever had a battery. No. Then they ask if we even need a battery? YOU TOLD US WE DID! Ironically, they sent us a letter two days ago stating that they detected that we had no battery and needed to get one.

A few weeks before this we got HD boxes for our two new televisions. They were crap anyway because they didn't even have HDMI ports--I'd have to upgrade to DVR to get that--which meant that I either had to use component cables or run a DVI to HDMI cable for my video and audio cables for my sound. We got our new bill in which they double-dipped and charged us twice for our old and new HD service. They also plugged in some hidden fees that they failed to tell me about when I got the new boxes. So, we downgraded back to our old service since we were obviously getting scammed. While my wife was exchanging boxes with them at the same store we always go to they gave us a battery. The same store that said that they had no modems or batteries suddenly produced a battery.

It gets better. My wife told them that we wanted the service just like it was before the HD boxes. So we get the new box, hook it up, activate it (like we always have to even though they say that they should just work and rarely have to be activated), and we're missing our Digital Classic tier. I call them up and they say that it is just like it was before. No, it's not, I'm missing over 100 channels. I'm not stupid. So after some arguing they finally give me back my channels.

We've also tried to order with On Demand and only had about a 25 percent success rate. We almost always get an error message and a phone number to call. When we call them they always blame it on the conversion in February and say someone is working on the problem. We ordered one HD movie and it flickered so bad that we decided to just order movies through my Xbox 360 instead. It looks much better anyway. Their HD service is a joke. Half the channels look like crap anyway. That's the HD ones; the normal ones look like crappy YouTube videos on a 52" 1080p-capable television. I had to call them because their boxes default to 480i and you have to manually set them to 1080i. Even then the picture still looks like garbage and you can't do much about it. The component hookups are the best you get without the DVR box. That or the DVI to HDMI and audio cable setup (which didn't look any better to me). I thought the television was jacked up until I turned the 360 on and saw the glory of 1080p.

Now we've had enough. I have never been treated so horribly by any company. Ever. I refuse to pay $120 a month to a company that tears my property up, lies about fees, treats my wife like she's stupid, half-asses their picture quality, and contracts out morons and idiots to handle their installation and support. I would put my customer number up but it's a moot point now. We're switching. I live in Blue Springs, MO. I don't want them screwing up my service in retaliation. I only have a month left with them. AT&T can't install before Feb. 20 because they are swamped with people ditching Comcast. That doesn't amaze me.

Make the switch. Don't put up with their crap because it will never get better. Broken promises and anger is all you will get.

Neil said...

My experience with Comcast has been such a nightmare that we're switching to AT&T U-Verse at the end of next month.

Oh, where do I start? Let's go back to the day I had my service installed. The guy ran my phone wire past a phone jack that was hidden behind my couch to a jack five feet off the ground. I have an ugly gray wire on my wall as proof. He also forgot to put a battery in my phone/internet modem. More on that later.

We've gone through at least three digital receivers. After a short time they seem to flip out. The picture will roll and flip to the point where it's unbearable. Sound will get blotted and the unit is just toast. We have our boxes in a well-ventilated cabinet and both the cable wire and the AC plug go through a high-dollar surge protector.

Around a year ago the back of our house was hit by lightning. This fried our cable wire going to the box in the neighbor's yard. Comcast came out at the worst time possible and ran a cable from the box to our house. On the lawn. The old wire was buried and the service guy said they would have to bury it again in a week or two. I told the wife that I should just pull the old one up and tuck the new one in the ground. She said no because she was afraid that it would cause problems with Comcast.

FIVE WEEKS came and went. In the meantime my neighbor behind me got pissed because the wire was in his yard also and his dog was messing with it. I told him what happened and that he should call Comcast as well since we were already hammering them. We also had another neighbor take pictures of our yard because she thought we were stealing cable.

So what happened of all this? After five weeks some knuckleheads showed up and pulled the old wire out of the ground. They also tucked the new one in like I wanted to do. Five weeks to do what I could've done in 20 minutes. Terrible. To boot, they didn't replace the cable box on the back of the house. So I now have an ugly wire and a cable splitter hanging off the back of my house.

Things get better. After a year my bill goes from $100 a month for television/phone/internet to $156! So we take the digital box back and try to cancel our phone service. The lady tells me that I have to have a box in order to receive cable--which was a lie because I had the cable wire hooked directly to my television at the time. This was because the digital box--number three--had screwed up so badly that we couldn't watch television. In the midst of all this my wife flies off the handle and starts telling her about how horrible our service has been. So, the lady knocks our bill back down to $120 with some extra channels.

The next incident came over the phone. When our phone and internet service had gone out for the fourth time in two weeks I called them to get service (on the same night a college assignment was due). He asks me to check the battery. I tell him that there isn't one and never has been because the original installer never gave me one. He tells me to unplug and plug in my modem. This doesn't work and he tells me my modem is dead; I'm now screwed because this assignment is due tonight. I ask him if I can take it back to the Comcast store tomorrow and he says I can. After the call I take the modem to another cable wire, plug it in, and it works! I then take it back to its original location and it works again! Miracle!

So, my wife takes this modem back to Comcast since I had to work the next day. Comcast says they have no modems or batteries and a service person would have to come out. So, a service guy comes out and says our router and modem are too close. Makes sense, especially since me moving it got it going. My wife tells him about the battery and he just leaves without giving us one! Just like that!

So I call them and tell them what the moron did and they make a huge deal out of us getting a battery. It was some sort of "special request case" and they would have to call us back. So they call my wife back while I'm at work and treat her like an idiot. They ask her if the battery light is on (which comes on if a battery is installed). She says no, to which they ask, "Are you sure?"

So they ask her if there's a battery inside. She opens it up, no battery. Duh. So they ask if we ever had a battery. No. Then they ask if we even need a battery? YOU TOLD US WE DID! Ironically, they sent us a letter two days ago stating that they detected that we had no battery and needed to get one.

A few weeks before this we got HD boxes for our two new televisions. They were crap anyway because they didn't even have HDMI ports--I'd have to upgrade to DVR to get that--which meant that I either had to use component cables or run a DVI to HDMI cable for my video and audio cables for my sound. We got our new bill in which they double-dipped and charged us twice for our old and new HD service. They also plugged in some hidden fees that they failed to tell me about when I got the new boxes. So, we downgraded back to our old service since we were obviously getting scammed. While my wife was exchanging boxes with them at the same store we always go to they gave us a battery. The same store that said that they had no modems or batteries suddenly produced a battery.

It gets better. My wife told them that we wanted the service just like it was before the HD boxes. So we get the new box, hook it up, activate it (like we always have to even though they say that they should just work and rarely have to be activated), and we're missing our Digital Classic tier. I call them up and they say that it is just like it was before. No, it's not, I'm missing over 100 channels. I'm not stupid. So after some arguing they finally give me back my channels.

Now we've had enough. I have never been treated so horribly by any company. Ever. I refuse to pay $120 a month to a company that tears my property up, lies about fees, treats my wife like she's stupid, and contracts out morons and idiots to handle their installation and support. I would put my customer number up but it's a moot point now. We're switching. I live in Blue Springs, MO. I don't want them screwing up my service. I only have a month left with them. AT&T can't install before Feb. 20 because they are swamped with people ditching Comcast.

Neil said...

My experience with Comcast has been such a nightmare that we're switching to AT&T U-Verse at the end of next month.

Oh, where do I start? Let's go back to the day I had my service installed. The guy ran my phone wire past a phone jack that was hidden behind my couch to a jack five feet off the ground. I have an ugly gray wire on my wall as proof. He also forgot to put a battery in my phone/internet modem. More on that later.

We've gone through at least three digital receivers. After a short time they seem to flip out. The picture will roll and flip to the point where it's unbearable. Sound will get blotted and the unit is just toast. We have our boxes in a well-ventilated cabinet and both the cable wire and the AC plug go through a high-dollar surge protector.

Around a year ago the back of our house was hit by lightning. This fried our cable wire going to the box in the neighbor's yard. Comcast came out at the worst time possible and ran a cable from the box to our house. On the lawn. The old wire was buried and the service guy said they would have to bury it again in a week or two. I told the wife that I should just pull the old one up and tuck the new one in the ground. She said no because she was afraid that it would cause problems with Comcast.

FIVE WEEKS came and went. In the meantime my neighbor behind me got pissed because the wire was in his yard also and his dog was messing with it. I told him what happened and that he should call Comcast as well since we were already hammering them. We also had another neighbor take pictures of our yard because she thought we were stealing cable.

So what happened of all this? After five weeks some knuckleheads showed up and pulled the old wire out of the ground. They also tucked the new one in like I wanted to do. Five weeks to do what I could've done in 20 minutes. Terrible. To boot, they didn't replace the cable box on the back of the house. So I now have an ugly wire and a cable splitter hanging off the back of my house.

Things get better. After a year my bill goes from $100 a month for television/phone/internet to $156! So we take the digital box back and try to cancel our phone service. The lady tells me that I have to have a box in order to receive cable--which was a lie because I had the cable wire hooked directly to my television at the time. This was because the digital box--number three--had screwed up so badly that we couldn't watch television. In the midst of all this my wife flies off the handle and starts telling her about how horrible our service has been. So, the lady knocks our bill back down to $120 with some extra channels.

The next incident came over the phone. When our phone and internet service had gone out for the fourth time in two weeks I called them to get service (on the same night a college assignment was due). He asks me to check the battery. I tell him that there isn't one and never has been because the original installer never gave me one. He tells me to unplug and plug in my modem. This doesn't work and he tells me my modem is dead; I'm now screwed because this assignment is due tonight. I ask him if I can take it back to the Comcast store tomorrow and he says I can. After the call I take the modem to another cable wire, plug it in, and it works! I then take it back to its original location and it works again! Miracle!

So, my wife takes this modem back to Comcast since I had to work the next day. Comcast says they have no modems or batteries and a service person would have to come out. So, a service guy comes out and says our router and modem are too close. Makes sense, especially since me moving it got it going. My wife tells him about the battery and he just leaves without giving us one! Just like that!

So I call them and tell them what the moron did and they make a huge deal out of us getting a battery. It was some sort of "special request case" and they would have to call us back. So they call my wife back while I'm at work and treat her like an idiot. They ask her if the battery light is on (which comes on if a battery is installed). She says no, to which they ask, "Are you sure?"

So they ask her if there's a battery inside. She opens it up, no battery. Duh. So they ask if we ever had a battery. No. Then they ask if we even need a battery? YOU TOLD US WE DID! Ironically, they sent us a letter two days ago stating that they detected that we had no battery and needed to get one.

A few weeks before this we got HD boxes for our two new televisions. They were crap anyway because they didn't even have HDMI ports--I'd have to upgrade to DVR to get that--which meant that I either had to use component cables or run a DVI to HDMI cable for my video and audio cables for my sound. We got our new bill in which they double-dipped and charged us twice for our old and new HD service. They also plugged in some hidden fees that they failed to tell me about when I got the new boxes. So, we downgraded back to our old service since we were obviously getting scammed. While my wife was exchanging boxes with them at the same store we always go to they gave us a battery. The same store that said that they had no modems or batteries suddenly produced a battery.

It gets better. My wife told them that we wanted the service just like it was before the HD boxes. So we get the new box, hook it up, activate it (like we always have to even though they say that they should just work and rarely have to be activated), and we're missing our Digital Classic tier. I call them up and they say that it is just like it was before. No, it's not, I'm missing over 100 channels. I'm not stupid. So after some arguing they finally give me back my channels.

Now we've had enough. I have never been treated so horribly by any company. Ever. I refuse to pay $120 a month to a company that tears my property up, lies about fees, treats my wife like she's stupid, and contracts out morons and idiots to handle their installation and support. I would put my customer number up but it's a moot point now. We're switching. I live in Blue Springs, MO. I don't want them screwing up my service. I only have a month left with them. AT&T can't install before Feb. 20 because they are swamped with people ditching Comcast.

Anonymous said...

Not all Comcast Techs are bad. In fact these two techs actually saved an 88 year old woman from a burning fire. Talk about great customer service.


Click here for full story...

Anonymous said...

Not all Comcast Techs are bad. In fact these two techs actually saved an 88 year old woman from a burning fire. Talk about great customer service.


Click here for full story...

Anonymous said...

Not all Comcast Techs are bad. In fact these two techs actually saved an 88 year old woman from a burning fire. Talk about great customer service.


Click here for full story...

rjfogal said...

So thank God someone told me about this site because I've been building up quite a list of terrible customer service, and cable/internet issues from Comcast. I'll begin when i first contacted Comcast to start up service for my new house. The process from when I made my first phone call to when I actually got on the line with someone who was competant enough to get me signed up for service took about a week and a half. Aside from the indefinitely long hold times and unknowledgable customer service reps that everyone has to deal with, i had to deal with what felt like high pressure sales pitches everytime i called with people trying to get me in to services i did not want (like home phone). I had at least 3 reps actually hang up on me because i was simply asking questions and trying to find the best deal i could get for my situation. A direct quote from one man who was extremely pushy and came off almost abusive over the phone, when i asked him to transfer me to his manager, "Yeah i'll f-cking transfer you to someone!" then he just hung up the phone and i had to start the process all over again. After going through countless reps it honestly felt like Comcast was preventing me from getting cable!
I finally found a rep that got me singed up for cable and internet and said the tech would be out to me house within a week to set everything up. Of course it couldn't just be that simple right? After a couple of no-shows i felt like I had to call and beg them just to have someone come out and get me set up.
Eventully i was all set up with my digital cable and wireless internet. What a relief! i thought all the trouble was over but i soon found out that the nightmare had only just begun. First the cable would stop working, then the internet. I would call a find my way through the maze of automated messages to get to a real person and they would try the same things everytime that would fix the problem for about an hour and then it would go right back. They would tell me that i could have a tech set out to look at everything but if nothing seemed to be wrong, they would charge me some ungodly fee. But, since they seemed to magically fix everything when i called i never wanted to have a tech out in fear of the fee. So after i got off the phone i would wait a couple of hours and it would all go back to crap. Finally i agreed to have a tech out, which of course didn't show up the first couple times they said they would and when he came out he claimed to have fixed the problem. Everything went well until the wind blew my cable lines off of the house 3 months ago. They are still sitting in my backyard! i have called and called but no one has shown. I cant believe that a company like this can stay in business when it cares so little about it's customers.
To add to everything Comcast had the nerve to raise my bill my $50 this month and i have no idea why. No way am i paying more money for a service that i feel deserves nothing for the service they've given me so far!
Please help! Anyone at comcast who reads this please just contact me and hopefully something can get resolved.

RJ
Account (8497101002081452)

Anonymous said...

read your contract try to find the extra terms and agreements that are hidden. tried to cancle my contract , then was told that i was on the hook for 75% of the remaning contract over 2000 dollars so i had them e me the contract ,, you gussed it no such thing was written in that contract that i owed 75% in that contract, then try to find that segment any where on the net, no where to be found. will call the beter busisness bure and the fcc and the divison of consumer affers.

Thomas said...

I HAVE CALLED COMCAST EVERY MONTH FOR 11 YEARS AS DO MY NEIGHBORS WITH THE SAME ISSUE. THE LARGE METAL BOX IN MY HALLWAY THAT HOUSES THE CABLES FOR THE CONDOS IS DETATTCHED AND EVERY TIME A NON PAYING CUSTOMER WANTS CABLE THEY DISCONNECT A PAYING CUSTOMER AND CONNECT THEM SELVES
TODAY A COMCAST WORKER WHO COULD BARELY SPEAK ENGLISH DISCONNECTED ME AND MY NEIGHBORS SAYING THAT I DO NOT HAVE A TAG ON MY CABLE .NOT MY FAULT IT IS THE FAULT OF COMCAST AFTER EXPLAINING TO HIM THAT I HAVE LIVED HER FOR 11 YEARS AND THAT I AM A PAYING CUSTOMER HE RE CONNECTS ME AND NOW I HAVE POOR RECEPTION AND SNOW ON MY SET, WHICH OF COURSE I HAD TO CALL COMCAST TO SCHEDULE A RECONNECTION .THIS IS ABSURD AND VERY UN PROFESIONAL AND AN ONGOING PROBLEM , BETWEEN MY NEIGHBORS AND MY SELF WE SPEAK 3 LANGUAGES SO WE CAN COMMUINCATE WITH THESE UN PROFESSIONAL AND DISRESPECT FULL WORKERS WHO SIMPLY SAY THEY ARE PRIVATE CONTRACTORS AND DO NOT HAVE TO SHOW ID AND THEY DETTATCHED THE BOX YET AGAIN MAKING IT A TARGET FOR NON PAYING CUSTOMERS AND WRITE ON THE BOX AND LEAVE WITH MESS IN THE HALLWAY AND LEAVE WITH OUT ANY EXPLANATION WHILE THEY PARK IN THE FIRE LANE . WHAT IS A PAYING CUSTOMER SUPPOSED TO DO . DOES COMCAST REALIZE THAT THE METAL BOX IS A SAFETY HAZARD AND COULD EASILY HURT AND OR INJURY SOME ONE.. ACCT
#8495600620160913

rjfogal said...

Ok so I had a very large comment typed up about the countless problems I have had with Comcast but, like always, my internet connection failed causing the next page to not load and i lost my entire message! So i will be short and sweet. Dealing with this company has been nothing short of a nightmare since day 1. I have both internet and cable through comcast which both give be trouble on a regular basis and it's nearly impossible to get on the phone with someone competent enough to attempt to help me and when they schedule someone to come to the house they never show up. I've had a cable line down in my backyard for 3 months and still no one has shown up to put it back up. Please if someone from comcast reads this can you contact me and hopefully by the grace of god may we maybe come up with some sort of solution. Also you nearly doubled my rates this month for a reason unknown to me and i refuse to pay twice as much for a service that i already feel i'm getting absolutely no value for my money in the first place. Please contact me!!!

RJ
Account # 8497101002081452

Anonymous said...

Comcast used to charge my credit cards two times a month instead of once. This was a "mistake." How can a company that big make such blatant errors? When I pay now, I make a "one time payment" - otherwise, I'm pretty sure they'll try to cheat me. I went on-line today to look at different prices. They asked me for my zipcode but when I called the Comcast representative she said "Oh, well that's not the price for San Francisco." They are so corrupt. I could go on and on. I can never figure out their bills and when I make payments it doesn't show up on my internet account. I can't believe they get away with this crap. They must have some heavy lobbiers. What ever happened to Consumer Protection? It's just crazy. I am going to check out AT&T's service. Too bad there's not more of a competitive market.

mutagen said...

I finally heard about this site from one of my buddies and another dissatisfied Comcast customer, thought I would vent since comcast never listens or does anything correctly. Account #:09569 381331-05. I am not sure if the account number is the same as the one I had at my old residence, but this is the current account number. Comcast completely abuses its monopoly on cable internet and tv. The people working telephone support does not know what they are doing and when someone comes out they have no idea either. Telephone support goes through steps for troubleshooting which are not necessary. I work IT and know what the problem is. If I did not have to call comcast about the problem, I would not have to start off. Isn't this tech support and aren't they supposed to know what they are doing. Support sounds a recorded machine, these people should be replaced by an automated phone solution with recorded solution. The people working tech support do nothing more than read from a script like an inexperienced telemarketer. After getting through the telephone tech the fun part comes, home visits. Home visits are rarely on time. How can a appointment be scheduled at 8-11 am then a tech show up after 5pm. This is such a waste of time on the customers end, if the appointment can't be made, maybe someone would have the common sense to set an appointment at a different time when the time can be met. Arriving late is not a one time deal, but a constant problem and not the only problem. About 3 years ago, my cable internet connection failed and a tech was dispatched. The first tech could not fix the problem, so another one was sent out and the problem was finally fixed, but another problem arose. One of the comcast techs decided to rummage through my drawers and stole $40 and a PS2 memory card with more than enough game time and saved data. I was infuriated and naively contact Comcast expecting some resolution to the stolen items. Calling comcast did not help, the supervisor told me to contact the police, like this was going to help and there was nothing that could be done by comast. The police would have filled out a police report and nothing would have happened. I didn't even have any information on the techs dispatched to my house. Aren't these Comcast employees/contractors, Comcast should be held accountable for the actions of their employees. Furthermore what kind of employees are comcast employing, thieves, from the top down. Remember the commandment thou shalt not steal. Comcast is a completed unregulated, out of control, and needs to be accountable for their employees actions. The majority of comcast customers have gotten accustomed to the poor, non-existent service by Comcast. Comcast has accustomed their customers to bad service. The funny thing is customers are satisfied with the worst service due to conditioning by Comcast. Hopefully this is not the goal of Comcast upper management, because it seems this way, everytime comcast is called. Comcast needs to set a forwarding thinking goal and set to improve not just their infrastructure for their service, but also their customer service. Meeting expectations of their customers. Once Verizon FIOS is covered in more areas, comcast is definitely loosing market share. Evey comcast customer I know is waiting for Verizon FIOS and just itching to move over to FIOS.

Alan said...

Sad to see that this blog has been abandoned while the problems still are happening. Does this mean Comcast has won?

Comcast affects people who don't subscribe to their crap service. Their monopoly makes things worse for all internet and cable television consumers... not just their customers.

Now that ComcastMustDie is basically dead (where are you now Bob Garfield?) do we have a place to go with our complaints that go unanswered? Here is mine... http://tinyurl.com/bcwmz3

Anonymous said...

It doen't change much. comcast raised my billing 20% without any notice. Just spend the better part of 2 hours trying to talk to someone. Sat TV and vonage looking good right now.

We must deregulate the cable and allow comeptition. If it were not for the customer disservice, the comcast product would not be that bad.

8220-15-502-0079991

Anonymous said...

Unfortunately, deregulation is the reason we are in this mess. We have the US Congress and the Telecommunications Act of 1996 to thank. This Act has allowed companies like Comcast to buy up competitors and have a virtual monopoly in some areas. With this monopoly they can provide any level of service at what ever price they choose. Oh, you can file complaints with the FCC, BBB, your States Utility Commissions or even your Local Franchise Holder but the only real hope you have is for someone else such as AT&T or Verizon to enter your market area.
I have had Comcast for a year now since they took over for my former provider Insight and I can truly say that as soon as Verizon offers their FIOS in my area I am switching.

Anonymous said...

(Account # 15557 463939-05-6)

I recently switched to AT&T U-verse service after five years of Comcast cable TV and internet. I rarely had problems with the Comcast service, but U-verse offered more channels, faster internet and a free DVR, all for cheaper than Comcast. I had U-verse connected on December 24, and left Comcast connected just in case U-verse didn’t work and I wanted to switch back. After returning from the holidays on December 28, I decided U-verse worked great and I called Comcast to cancel service. I was told to return my modem and receiver to complete the process.

Being the holidays, the Comcast office was closed much of that week, but I finally made it in on Saturday, January 3. When I walked into the office, I found the waiting room to be completely full, with a line all the way out the door. Those near the front had been there for over an hour, so I just left. I returned the next Monday, January 5, and turned in my equipment. I had already paid for my last month of service, so the nice lady behind the desk said everything was taken care of.

I was surprised to receive a bill in the mail a month later for $17.72, the cost of service for Jan. 1-5. If anything, Comcast owed ME for the last few days in December, but a few dollars certainly wasn’t worth the time I assumed it would take to get a refund. I put off calling Comcast to correct the error, until, on March 3, I received a call from a collection agency. Comcast had turned the $17 over to collectors. What a waste of energy.

I finally called Comcast to see if they would correct the error, but I was told that service hadn’t been canceled until I returned my modem. Comcast knows exactly the last time I used their service. They can see from the logs that I unplugged the receiver and modem back on December 24, but the customer service rep told me that it was my responsibility. In reality, they can disconnect service remotely within seconds. If they try to claim otherwise, it would be admitting gross incompetence as a cable provider.

I told the rep that it was bad customer policy to make a big deal over $17 when I had given Comcast literally thousands of dollars over the years. The rep responded, “No, it’s GREAT policy.” Trying to squeeze a few extra dollars out of an otherwise good customer is the sort of TERRIBLE customer service policy that will make customers actively avoid a company. And, after complaining to my friends about the whole situation, I have since convinced five other customers to switch to U-verse. That $17 will cost Comcast over $6000 a year. If they honestly think it was worth it, then there is no arguing with that level of incompetence.

Ross said...

Ross > I want to change services.

Ever > Hello Ross_, Thank you for contacting Comcast Live Chat Support. My name is Ever . Please give me one moment to review your information.

Ever > Hi Ross@

Ross_ > Hi

Ever > I see here that you want to change your services.

Ross_ > My triple play promotion just ended.

Ross_ > And I'm very unhappy that the services have gone up more than $30 a month

Ross_ > so i need to talk with you about cutting some of the services.

Ever > I understand.

Ever > Let me go ahead and help you with that.

Ever > Please give me 1-2 minutes to pull up my resources.

Ross_ > And, might I note, that your account management tools under 'my comcast' when i log in, are less than helpful.

Ever > I may also need to pull up your account to help you with this concern.

Ross_ > I shouldn't need to talk to someone to change my services around and see updated pricing.

Ever > I assure you, Ross that your comments and suggestions will be documented for improvement.

Ross_ > I shouldn't need to talk to someone to change my services around and see updated pricing.

Ross_ > Comcast should take a lesson from Geico. Instead of claiming that your website is helpful, actually make it useful and helpful!

Ever > I understand.

Ever > I apologize for the inconvenience this has caused you.

Ever >
Im sorry to hear about you downgrading your services. I have already placed all documentation on your account regarding your concern. This is to make sure that the changes will be done correctly. To finalize the downgrade, our live phone representatives will need to talk to you for possible options. We would still want to make sure all options are exhausted before any changes. Please call 1888COMCAST during Business hours, thats from 8:00am to 5:00pm.

Ross_ > you have got to be kidding me.

Ross_ > You can't help me either, right now?

Ross_ > This conversation is getting posted on so many message boards....

Ever > I would really want to help you right now, however, you have mentioned that you are in a bundle service.

Ross_ > Yeah, so what?

Ever > I would need for you to call so that changes in your account will be done accurately.

Ross_ > You can't read?

Ross_ > Obviously we can figure this out right here.

Ross_ > I am in a triple play bundle.

Ever > Okay, let me check on that for you.

Ever > Downgrade for bundles are usually done through our phone line services. However I will check on things I can do for you here in my end.

Ross_ > I have phone/internet/cable

Ever > I see.

Ross_ > I'd like to switch to the most basic phone service you have.

Ross_ > I'd also like to switch to a cheaper cable package than the one I have.

Ross_ > And keep the internet the same.

Ross_ > So let's talk about my options.

Ever > Okay.

Ross_ > I realize there is a bundle discount, so can't we just start over and re-build a new bundle, regardless of whether or not your current promotions offer a discount?

Ross_ > Then I can get to a price point where I want to be.

Ever > Ross, I apologize but I don't have the access to downgrade from one bundle to another bundle. That is why I may suggest you to just call so that your request will be well addressed accurately.

Ross_ > Do you have access to upgrade?

Ever > I still don't have the access to upgrade one bundle to another bundle.

Ever > For that matter, the customer still has to call our phone line for that request.

Ross_ > Even though I have the option to upgrade through 'My Comcast', and not downgrade, I'd still have to call if I completed the upgrade steps online?

Ever > I would really want to assist you with this request however my access is limited to customers who have the regular services.

Ross_ > I have regular services, I just bought them in a bundle. How much is it a disservice to your customers that you can't modify all the packages your company offers?

Ever > You would still need to call if you upgrade online for your services to be activated.

Ross_ > Maybe I need to re-think buying services through comcast.

Ross_ > Well, thank you for clarifying the way Comcast works.

Ever > I really do apologize for the inconvenience this has caused you, Ross.

Ross_ > You have been pleasant, yet completely unhelpful. Thanks!

Ever > However, I have done the necessary documentation regarding you wanting to downgrade your service.

Ross_ > But I still need to call to actually make any changes?

Ever > Once you call, our specialist can refer to the documentation I made for accurate processing of your request.

Ever > You would need to call to finalize your downgrade process.

Ever > Our specialists will give you options on the services that is desired by you.

Ross_ > Great.

Ever > I have already made here the initial documetation.

Ross_ > Good job.

Ever > Thank you, Ross.

Ross_ > Goodnight.

Ever > I'm glad I was able to help you with this.

Ross said...

Update: Called Comcast on the phone, during business hours. The rep and I talked about 'options'. He would not offer any information about the packages they had to downgrade to, I needed to ask 'are there other options' 4 or five different times to find out what else they had. Even after asking him to 'list the phone service levels and pricing, the internet levels and pricing, and the cable levels and pricing.'

I was told the option for the lower tier phone option. Nothing else.

COMCAST IS HORRIBLE!!! What a useless company, hopefully other people will wake up and realize how crappy they are and take their business elsewhere. Then maybe they will go out of business like so many other crappy companies these days.

Anonymous said...

I talked with CS on the phone last week. They told me a $66 dollar bundle was available on the internet but they could not do it over the phone. I try to do it online and have a Chat session with CS and get nowhere. I am told it isn't available because of terms and conditions. I read the t T&C BEFORE I sign up for stuff and the CS is quoting non existent information

Below is the Terms and Conditions and the CHAT LOG

All I want is to follow the advertised specials not be told bunk that isn't in writing

8773201670044256

Terms and Conditions
Offer ends 3/31/09. Offer is only available in wired and serviceable areas in participating Comcast systems (and may not be transferred) and is limited to residential customers satisfying applicable eligibility criteria. Offer not available to customers with unpaid account balances. To qualify for offer, service must be ordered via www.comcast.com. Offer limited to Digital Starter Cable and Performance High-Speed Internet service. Requires subscription to both services. AFTER THE 6 MONTH PROMOTIONAL PERIOD OR IF ANY SERVICE IS DOWNGRADED, COMCAST’S REGULAR CHARGES APPLY UNLESS SERVICE IS CANCELED. SERVICE MAY BE CANCELED BY CALLING 1-800-COMCAST. Comcast’s current monthly service charges for the advertised services may vary depending on your area. Digital Cable and High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Unless indicated, prices shown do not include equipment and installation charges, taxes, and franchise fees. May not be combined with other offers. Cable Service: Certain services available separately or as a part of other levels of service. Basic service subscription required to receive other levels of service. Not all programming available in all areas. On Demand selections subject to charge indicated at the time of purchase. Converter and remote required to receive certain services. HD programming limited to the programming provided to Comcast in HD format. High-Speed Service: PowerBoost provides bursts of download and upload speeds for the first 10 MB and 5 MB of a file, respectively. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Not all features, including McAfee, compatible with Macintosh systems. Please call your local Comcast office for restrictions and complete details about service, prices and equipment. Comcast ©2009. All rights reserved. All other trademarks are the property of their respective owner.

CHAT LOG

user Cr_ has entered room

CXXXXXXXXX(Mon Mar 09 2009 12:31:02 GMT-0400 (Eastern Daylight Time))>
Order Information


analyst Phallim has entered room

Phallim(Mon Mar 09 2009 12:31:05 GMT-0400 (Eastern Daylight Time))>
Hello Christopher_, Thank you for contacting Comcast Live Chat Support. My name is Phallim. Please give me one moment to review your information.

Phallim(Mon Mar 09 2009 12:31:12 GMT-0400 (Eastern Daylight Time))>
Good Afternoon.

XXXXXXXXXX_(Mon Mar 09 2009 12:31:36 GMT-0400 (Eastern Daylight Time))>
Hello I want to get the double pack. I am a current customer and already have a cable modem

Phallim(Mon Mar 09 2009 12:31:36 GMT-0400 (Eastern Daylight Time))>
Can you please verify the last four digits of the social security number on your account?

xxxxxxxxxxxx_(Mon Mar 09 2009 12:31:44 GMT-0400 (Eastern Daylight Time))>
6973

Phallim(Mon Mar 09 2009 12:32:02 GMT-0400 (Eastern Daylight Time))>
Thank you.

Phallim(Mon Mar 09 2009 12:32:03 GMT-0400 (Eastern Daylight Time))>
I am sorry but due to your current level of service you would not qualify for the promotion you are requesting, this promotion is limited to new residential customers who satisfy applicable eligibility criteria per the terms and conditions of Comcast.com

XXXXXXXX(Mon Mar 09 2009 12:32:14 GMT-0400 (Eastern Daylight Time))>
Why is that

Phallim(Mon Mar 09 2009 12:32:22 GMT-0400 (Eastern Daylight Time))>
The promotion is only for customers who have basic cable or basic cable and internet.

xxxxxxxXXXX_(Mon Mar 09 2009 12:32:47 GMT-0400 (Eastern Daylight Time))>
I have extended basic cable and internet

Phallim(Mon Mar 09 2009 12:33:33 GMT-0400 (Eastern Daylight Time))>
But to qualify for the promotion you must have just basic cable not extended basic.

XXXXXXXXXX_(Mon Mar 09 2009 12:33:53 GMT-0400 (Eastern Daylight Time))>
Fine it is cheaper then to go to the phone company for DSL and satellite tv

Phallim(Mon Mar 09 2009 12:34:35 GMT-0400 (Eastern Daylight Time))>
I am sorry but unfortunately I am unable to offer the promotion to you

Phallim(Mon Mar 09 2009 12:35:54 GMT-0400 (Eastern Daylight Time))>
Unfortunately, we are unable to assist you via the chat forum. Please call us at 1-800-COMCAST and one of our customer service representatives will be able to assist you.
XXXXXXXXXXXX_(Mon Mar 09 2009 12:36:33 GMT-0400 (Eastern Daylight Time))>
Via your website Special Offer for Current Comcast Customers

Phallim(Mon Mar 09 2009 12:37:01 GMT-0400 (Eastern Daylight Time))>
promotion is limited to residential customers who satisfy applicable eligibility criteria

XXXXXXXXX_(Mon Mar 09 2009 12:39:32 GMT-0400 (Eastern Daylight Time))>
Terms and Conditions
Offer ends 3/31/09. Offer is only available in wired and serviceable areas in participating Comcast systems (and may not be transferred) and is limited to residential customers satisfying applicable eligibility criteria. Offer not available to customers with unpaid account balances. To qualify for offer, service must be ordered via www.comcast.com. Offer limited to Digital Starter Cable and Performance High-Speed Internet service. Requires subscription to both services. AFTER THE 6 MONTH PROMOTIONAL PERIOD OR IF ANY SERVICE IS DOWNGRADED, COMCAST’S REGULAR CHARGES APPLY UNLESS SERVICE IS CANCELED. SERVICE MAY BE CANCELED BY CALLING 1-800-COMCAST. Comcast’s current monthly service charges for the advertised services may vary depending on your area. Digital Cable and High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Unless indicated, prices shown do not include equipment and installation charges, taxes, and franchise fees. May not be combined with other offers. Cable Service: Certain services available separately or as a part of other levels of service. Basic service subscription required to receive other levels of service. Not all programming available in all areas. On Demand selections subject to charge indicated at the time of purchase. Converter and remote required to receive certain services. HD programming limited to the programming provided to Comcast in HD format. High-Speed Service: PowerBoost provides bursts of download and upload speeds for the first 10 MB and 5 MB of a file, respectively. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Not all features, including McAfee, compatible with Macintosh systems. Please call your local Comcast office for restrictions and complete details about service, prices and equipment. Comcast ©2009. All rights reserved. All other trademarks are the property of their respective owners.

XXXXXXXXXXr_(Mon Mar 09 2009 12:39:32 GMT-0400 (Eastern Daylight Time))>
Terms and Conditions
Offer ends 3/31/09. Offer is only available in wired and serviceable areas in participating Comcast systems (and may not be transferred) and is limited to residential customers satisfying applicable eligibility criteria. Offer not available to customers with unpaid account balances. To qualify for offer, service must be ordered via www.comcast.com. Offer limited to Digital Starter Cable and Performance High-Speed Internet service. Requires subscription to both services. AFTER THE 6 MONTH PROMOTIONAL PERIOD OR IF ANY SERVICE IS DOWNGRADED, COMCAST’S REGULAR CHARGES APPLY UNLESS SERVICE IS CANCELED. SERVICE MAY BE CANCELED BY CALLING 1-800-COMCAST. Comcast’s current monthly service charges for the advertised services may vary depending on your area. Digital Cable and High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Unless indicated, prices shown do not include equipment and installation charges, taxes, and franchise fees. May not be combined with other offers. Cable Service: Certain services available separately or as a part of other levels of service. Basic service subscription required to receive other levels of service. Not all programming available in all areas. On Demand selections subject to charge indicated at the time of purchase. Converter and remote required to receive certain services. HD programming limited to the programming provided to Comcast in HD format. High-Speed Service: PowerBoost provides bursts of download and upload speeds for the first 10 MB and 5 MB of a file, respectively. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Not all features, including McAfee, compatible with Macintosh systems. Please call your local Comcast office for restrictions and complete details about service, prices and equipment. Comcast ©2009. All rights reserved. All other trademarks are the property of their respective owners.


Phallim(Mon Mar 09 2009 12:39:34 GMT-0400 (Eastern Daylight Time))>
Is there anything else I can assist you with today?
XXXXXXXXXX_(Mon Mar 09 2009 12:39:46 GMT-0400 (Eastern Daylight Time))>
I quote terms and conditions. Does not say ONLY TO Basic Cable customers

Phallim(Mon Mar 09 2009 12:40:19 GMT-0400 (Eastern Daylight Time))>
I am sorry but because you have the two services with us I am unable to offer you that promotion

Anonymous said...

Hi: This is customer number 06101453513022.

I switched to Comcast Triple Play (TV, Internet, phone) around the beginning of 2009 to consolidate my billing and reduce my costs compared with what I spent with Verizon.

Before I signed up, I had a long conversation with a customer service rep who explained the various plans to me in detail, all of which I wrote down. Based on our discussion, I went ahead and signed up for the combined service.

This rep probably spent over 30 minutes on the phone with me selling me on the service and setting up the account. But at NO TIME did he ever mention that there would be installation charges (and that's not anything I'd have assumed, since Verizon never charged me for installation of my past service).

Nonetheless, when my next bill arrived, there were $50+ in installation charges listed (including a charge for cable installation, although I already had Comcast cable service).

I run my own business, and I am extremely busy trying to keep things going here. I'm typically unable to call during the day to deal with this. When I called on a Saturday, I was on hold for what seemed like hours, and then the rep and supervisor told me that (for reasons they could not explain) they could not refund the installation charges even though they'd never been disclosed to me.

They told me they'd have a different supervisor call me back to address the problem. This never happened.

There's a second issue: that I want to downgrade my cable service to remove channels 100-200 and save $10/mo., which the salesperson had told me I'd be able to do at any time. The reps I spoke with when I made my problem call tell me this is in fact not possible.

I held back payment of part of my bill while I was waiting for Comcast to contact me about removing those installation charges to which I didn't agree. Now I can't even get a human being on the phone, because every time I call I get an automated message telling me my account is past due and that I must pay $5 for the privilege of speaking to a rep.

I don't have time to waste on this. And I can't imagine treating a customer who's spending in excess of $1500/year on your services like this. You're going to quibble over these installation charges and create such ill will that I go back to Verizon?

I would very much appreciate it if someone from Comcast would contact me to address these problems. I just don't have time to waste dealing with this, and I shouldn't have to.

Anonymous said...

And still the same crappy service. Last year I signed up with Comcast and that was the worst customer service experience I've ever had. The first attempt at installation was botched because they didn't bring working equipment. Second time they came through they brought the wrong equipment and didn't complete the installation in the bedrooms because it wasn't on the work order, which is surprising because when I ordered the Triple play service I specifically told them I only saw one jack in the apartment and the bedrooms needed to be wired. You would think on the 4th try everything would be completed, right? WRONG!! Though the cable and phone worked they forgot to bring the wireless adapter for the internet. When I called the customer service line I was told that I could pick one up at the local Comcast office. Went there just to find out NO you can't get one at the local office, you have to have a service date and have a technician bring one to me. Made the appointment just to miss the appointment by 20 minutes because they came early and did not call. The next available appointment was a week away. At that point I cancelled the service and returned the equipment. A year later (present day) I decided let's give Comcast another shot. Why oh why did I do this again???? Made an appointment which was scheduled between 2 and 5 on a Saturday. Got a call at 8:00 a.m Saturday saying they were on their way. Hmmm, ok wrong time but at least they showed up. Installation tech came in, I showed him the lay out the house and where service needed to be installed. He estimated 15 minutes to get the work done. 15 minutes turned into 45 minutes. When he realized he was late for another appointment he told me he wasn't finished but would come back and complete the job. Surprisingly he came back but that was probably due to the fact that he didn't get the paperwork signed. When he came back he ran cable from one room to the next upstairs then went downstairs to check to see if the On Demand service was working (which is now required as part of the installation as he stated.) When he saw that the On Demand wasn't working he said he would come back to fix it and wire the master bedroom. This time he made sure he got the work order signed. Well he never came back to finish the job and left wires hanging out of all of the walls because he never put the plates back on the wall. When I spoke with the customer service department and explained to them what happend they scheduled another appointment for Tuesday. I specifically asked to have a back up appointment incase they did not show. So the customer service rep scheduled 2 appointments, so she said, one for Tuesday and one for Saturday. Well they never showed on Tuesday. When I called the sales rep that sold me the service I explained to him what happened and he said he would find out what the issue was and return my call. When he called back he told me that I did not have an appointment scheduled for Saturday and that the next appointment was the following Saturday and he would scheduled the appointment then if there was any problems getting that day he would contact me within 15 minutes. At that point I cancelled the appointment and service. Funny thing is, tomorrow is Saturday and Comcast has been calling me for 2 days now saying that I have an appoinment scheduled for this Saturday????

Comcast has poor customer service, horrible installation services (which probably could be corrected if they didn't have subcontractors) and horrible communication within their own company.

I don't care if Comcast has a better product than Verizon, the customer service from Verizon FAR OUT weighs the service from Comcast. I WILL NEVER EVER order their service again!!!

Anonymous said...

Account # 06104362581-01-5 (Jersey City, NJ)

I have tried (and failed) for 6 months to get the credit on my cancelled service that is owed to me. It's not a lot, but it's my $ that they will not repay. Every time I speak to a CSR, they tell me the same thing that they are sorry, that they do in fact owe me the $, and that they will get this issue over to the finance/accounting dept so they can write a check.
I paid them on time for over 2 years straight, w/o complaint when my service went down, when my internet was SLLLLOOOOOWWWW, or my bill was incorrect.
I am looking for some assistance here. Does anyone know of a # that I can use that will not just take me to their CSR's? Does anyone have an accounting # or some way to get my $$$?
Any help is appreciated.

Anonymous said...

acct# 0957516456710 I wanted to subscribe to hd service and was told to swap cable boxes at a nearby location. I was given this location by a Comcast representative. When I arrived, the woman said I had to go to another location nearly an hour drive away from that location because they service my area.I said I'm not driving to that location when she had 40-50 boxes stacked behind her. I was told there would be a charge to have a tech come out to swap boxes.
I rent the box and pay for a maintenance agreement,it is their property and they wanted to send me for a 1 hour drive to UPGRADE my service!!!!! I find this disgusting. What a load. I cancelled my hd service,kept the box I had,and am looking to Verizon for service.

Anonymous said...

Anonymous Anonymous said...

Acct# 0957516456710 I wanted to subscribe to HD service and was told to swap cable boxes at a nearby location. I was given this location by a Comcast representative. When I arrived, the woman said I had to go to another location nearly an hour drive away from that location because they service my area. I said I'm not driving to that location when she had 40-50 boxes stacked behind her. I was told there would be a charge to have a tech come out to swap boxes.
I rent the box and pay for a maintenance agreement, it is their property and they wanted to send me for a 1 hour drive to UPGRADE my service!!!!! I find this disgusting. What a load of ****. I canceled my HD service, kept the box I had, and am looking to Verizon for service.

March 20, 2009 1:32 PM

Jon said...

Comcast has decided if they can't have me as a customer - no one can. They have intentionally disconnected my FiOS line, and put a lock on the box outside of my apartment, so I can't reconnect it.

Anonymous said...

To John with FIOS:

Look up MDU Agreements.

Also - FIOS should be using their own box, just like if you have Verizon phone and get MCI, they will install a different box.

PCHS-NJROTC said...

Florida residents: If Comcast is giving you drama, go to http://www.800helpfla.com, click "File a complaint" on the left, then click "File a complaint online" in the center of your screen. All others: Go to http://complaint.bbb.org and fill out the form. If Comcast doesn't respond to these, then go to https://www.ftccomplaintassistant.gov/ to complain; the more people that complain to the FTC, the more likely they are to take action.

Anonymous said...

I have been a comcast customer for 1 week. My friendly Landlady stated she would get the Comcast installed for me when I moved into my new flat. She arranged the install and upon installation said that the Comcast people had installed basic cable and internet. I call up the next day to get the system transferred to my name and ask for an upgrade on the account.

I found out at this time that the internet was the 2nd fasted connection and that the cable had all but the premium movie channels. I asked how to change this and get the account transferred to my name. The rep said he couldn’t do it now but I would have to wait until the bill went out to the landlady 5 working days later. The rep was friendly and was sorry for the confusion.

I dutifully waited until today 04/13/09 and called back. The rep Bianca said everything the previous rep said was wrong. She went on to say the only way we could take over payment for Comcast was to ask the landlady to request disconnect and then we would have to request connection whereby Comcast would go through the whole process again and charge me a connection fee.

The rep was unhelpful and so I asked to speak to a supervisor. She said she could not get a rep and would arrange for a callback. I am not unused to dealing with call centers so politely declined the callback. After 35 min on the call Bianca relented and said she would arrange the transfer and waive the fee if I took the old equipment to the local Comcast store and picked up the new equipment.

After 7 days as a customer I am already sick of Comcast’s customer service and because of the nickel and diming, in trying charging the same address 2 one off connection fees in a 7 day period, that I will downgrade the monthly charges to minimum to reduce the company’s ongoing revenue.

Anonymous said...

April 21, 2009

Mr. Yant:

I need your help . My bill is again not correct and I am extremely angry about it. I have spent an inordinate amount of time trying to get the problem correctly resolved. As you may recall from my email of 2/15, I was complaining about the same thing. Michelle called me (and I emailed you about it) and told me that she had corrected the problem and that the balance I owed was $59.88. I paid that amount in full. When I got my March statement I had an unpaid balance of $44.63. Nothing had been done with it...and to add insult to injury, my basic monthly billing was incorrect. I have a one-year agreement to pay $35.00/month. Not $80.00 minus $40.00 per month. This is a difference of $5.00 & that is incorrect.

You guys are calling me for payments and are saying that you are going to disconnect my service. Quite frankly, Comcast does not deserve me as a customer. I read the article in the Commercial Appeal talking about Comcast's poor customer service and I can personally attest to it.

This is what I am requesting:
Remove the unpaid balance on the March bill of $44.93.
Manually go into the system and enter my cable bill as $35.00 per month through October, 2009.
As a customer courtesy, give me one free month of service for extreme poor customer service on your part and for pain and suffering on my part. (Would like for you to zero my balance out with the next payment being due 6/1/09).

I am attaching a copy of the March bill and have circled the unpaid balance that is in question.

My account info is:

09586873980-02-6
Brenda

2/15/09

Mr. Yant:

You will probably remember me from the email below...I am again soliciting your help. From day one, my bill has never been correct. I've called, had long wait times & extended conversations with customer service reps and supervisors, but it has never been correctly adjusted. I've spoken with Charles, Michelle, and most recently with Hydras. As a matter of fact, I still have a VM from Hydras that explains what she was going to do. I saved it because I anticipated Comcast's continued poor customer service and ineptitude relative to my bill.(Would be happy to forward it to you). I have received a cut-off notice and yesterday, I received a bill for $137.51. I owe for January (didn't pay it because I was angry after being on the phone with Hydras for more than an hour & my bill was still wrong) and February. The total amount I owe as of today is $96.48. This represents a difference of $41.03 between what is being billed and what my statement should reflect. I'm not sure, but I think that the difference may be in late charge fees. I've always paid what I owed on time until last month. (Was ticked off). Because, I didn't pay the full incorrect amounts, another late fee was added.

This is what I am requesting.
Please adjust my bill to reflect the correct balance of $96.48. ( I will pay it this week.)
Credit my account for the $41.03.
Provide employees with the necessary training to ensure that this kind of billing dispute does not go on ad infinitum and most importantly, does not happen again.
Please get back with ASAP regarding this problem. My account info is:

Brenda
#09586873980-02-6

Thank you,

B. Bryant


Mr. Yant:

Thank you for returning my call. I appreciate your working to resolve this issue to my satisfaction. I would like to summarize my concern again and provide input on how to help ensure that this does not occur with another customer.

Yes, I signed the work order...but it was for work that I never requested nor understood was being/had been done. In addition, I'm being charged for more outlets than I have in my home. I would suggest that Comcast do one of the following in the future.
A) No additional cost work is done on-site without a company-issued work order. The accuracy of the work order should be verified with the customer prior to the start of the installation process. If a customer wants to change an order, he/she should must call the office and request the change and have another company-issued work order processed. This takes the responsibility for any changes, miscommunications, misunderstandings, tricks etc., off the installer. He/ she is strictly following the work order and will not deviate from it.

B) If the installer is allowed to make changes to the order at the point of sale...then they should have another sheet of paper that is entitled CUSTOMER WORK ORDER CHANGE. This form should have space to document all changes with the cost for each change specified (see attachment for example). The form should have a NEW TOTAL at the bottom of the page. It could also have a footnote, "taxes will be added and reflected on your next statement."

Finally, I didn't have my glasses on and I specifically asked what I was signing. I was told that I was signing off on the fact that the work had been satisfactorily done per my installation request. This was trickery and a very unethical way of getting my signature for bogus changes (if they were in fact made) This has left a bitter taste in my mouth and I should not have to feel like I have to be suspicious of the people I do business with.In my mind, transparency is consistent with good customer service.

I'm attaching the work order and the form that I referenced.

Please get back with me at your earliest convenience.

Thanks,


Brenda

Anonymous said...

Comcast account 8777701600137944Just the latest of many many issues, one of which i will document at length later. Ok so I get on the HD bandwagon, upgrade all of my services and equipment at the usual costs, now, why am I sitting at my HDtv on Comcast HD looking at what I can only call "digital interference", or channels looking like they are half scrambled for an hour so far. And why with 2 sec left in overtime of a tied NBA playoff game did this happen followed by a black screen on TNT. and why does this happens so often in the morning on CBS? Why am I paying all this money? My rabbit ears (30 years ago) worked better than this!

Here is an old story (there have been a few others since then)

Comcast. What a mess! October 2008

Lately, I have seen a lot of Direct TV and Dish Network crews installing equipment. In light of the experiences I am still having with Comcast 6 weeks after Ike, this is understandable. From customer service to infrastructure, ‘Houston, we have a problem’.

Here is my experience and the crazy stuff is near the end (or at least the end as of right now).

First of all Time Warner was not a pleasant experience, but then along came Comcast saying there would be no increase in charges. In 4 months there was a rate increase.

In the last 3 years my service has never worked as it should (‘high-speed’ internet and HD cable).

September 12th, along came Hurricane Ike. After evacuating, I waited 10 days for power to be restored. Once I returned home there was no Comcast service. I put in a call to Comcast and was told curtly, and I quote

“the power is out at the central headquarters and until they get power no one can get cable”.

This was interesting to me because during previous days I had eaten at restaurants that had cable. I remained patient for another week then called Comcast again. This is 18 days after Ike.

Sept 30th, I call Comcast to find out the status of my account and make a payment arrangement for service I didn’t even have and to find out when our services would be restored. The first agent abruptly told me that she didn’t know when services would be restored and DEMANDED that I make a payment immediately. I try to explain to her that not having service is making it difficult for me to conduct business as usual thereby hurting my income and the economic costs associated with evacuation, etc., to no avail. Very upset, I call back to Comcast hoping to get a kinder ear. The next agent is much more sympathetic but still can only get me 6 days to pay my bill. On the upside he gives me information that crews were scheduled to work on the service in my immediate area in the next 2 days. The next day I notice a Comcast van in my neighborhood. This is the very 1st Comcast vehicle I had seen in my area. I walked over to the technician and asked him what the status of repairs was. He explains that the infrastructure was so badly damaged that it would have to be replaced and that he could do that within the next two days. Then he gets on his phone and has heated discussions with various colleagues about whether he should (as he wanted to) stay late and get the job started, and what other things have to be done in the area. After that afternoon I saw absolutely no Comcast activity in the area for at least a week. The next time I saw a tech, he told me he was there to work on a resident’s service. Amazingly enough he was totally surprised when I told him the service was down in the whole area. I watched him stand around for another 15 or so minutes, then he left. A few days later I started to see a flurry of Comcast vehicles driving through the neighborhood for a couple of days, but interestingly enough, no-one ever seemed to exit their vehicles. Occasionally I would go look at the “terminals” and they always appeared to be undisturbed as if nothing had been done to them. So I wait and I wait, getting re-acquainted with rabbit ears and network TV, wondering what will happen in the future with the digital transition and how won’t be able to even use an antenna when cable services are down.

October 6th, I call back to Comcast to either pay or get more time to pay my bill. I get an agent named “Dominique” who was simply rude! She notified me that my service was ‘in disconnect’ and that I MUST pay some exorbitant amount. Horrified, I explain to her that I was told that I had till today to make my payment, and that how can you be so quick to put my service in disconnect when I hadn’t had service for almost a month. She refused to make any arrangements for payment so I just ended the call with my face in my hands. What was so hard for me to understand at this point was why these agents were not only being so unreasonable in terms of making payment arrangements for service that we STILL didn’t have restored, but they were so cold and so unpleasant in the way they talked to you the customer. And they always seem to refuse to transfer you to a supervisor as requested. In fact “Dominique” claimed that she was a supervisor. I simply did not believe her, but they do that all the time. I call back to Comcast, waiting interminably as usual and got an agent that seemed to be training, so it wasn’t difficult to get her to connect me with a supervisor. After yet another wait on hold I got “Jacqueline” on the line, who was a REAL supervisor. Big clues were here professionalism and the fact that she introduced herself with her first and last names. She was great, before I could get up a head of steam trying explain what was going on, she apologized for “Dominique” and said she didn’t know why the agents weren’t waving disconnects.

October 14th, I come home and notice that there is a different display on my cable box. I tinker around with it but cannot get a picture, only the channel line-up and current time. I do the same tinkering with my cable modem, but nothing. I call Comcast with the usual long wait times. I get an agent who takes me through some troubleshooting (most of which I had already done) to no avail. What I did find out was that I could get basic cable if I connected directly to the wall, but that picture looked more like antenna quality. So he schedules a tech to come out that following Saturday morning.

OK here’s the Crazy Stuff


October 18th, 36 days after Ike, at Comcast technician comes to my door armed with….

His cell phone! He reads off his notes and asks me a few basic questions. He picks up the remote, power-cycles the DVR, goes upstairs and does the same to the cable modem. He disconnects and reconnects a couple of cables, sees everything is the same, goes back downstairs, flips through the menu a couple of times and declares, “you need a new modem and cable box, they must have re-assigned or something”. I say ok, then he’s gets on his phone to dispatch, tells her that “he needs new equipment but that I have no equipment on my truck”. He argues with her for a while about why they are not allowed to carry equipment on trucks then calls his superiors and has a similar conversation. While he’s on hold, he tries to explain that another truck will have to come with equipment but he doesn’t know when or he has to go to the warehouse if they let him but it will “mess up his schedule for the day”. I mention to him that there is a Comcast payment center not too far from here, can’t he get equipment from there. He tells me the best thing is for me to go get it. I ask whether he is SURE that this will solve the problem, and he ASSURES me that it will. He MAKES me sign a form that states ‘work satisfactorily completed’ as I tell him it’s not. So I make a note under my signature to that effect. Needless to say, while the tech was in my home for about 30 minutes he spent 25 of those minutes on the phone. He tells me he will call me within 30 minutes to tell me it’s ok to pick up equipment. Three days have passed and haven’t heard from him.

A few minutes after he left, I called in to Comcast (waiting, waiting, and waiting) and explain that I need a supervisor, that a tech just left and work was not done, that he says I need new equipment, etc. The agent says he should be able to get it. I explain politely to the agent that that is why I need a supervisor. Eventually, I speak to supervisor Rick Foster who apologetically facilitates the smooth exchange of equipment when I get to the Comcast office. I go to the office, wait, wait, wait, in line; get the new equipment and head home. Here it gets crazier.

Get home and hook up all the equipment. Everything is exactly as it was before, all TV’s, modems, etc. are showing exactly the same thing. So I call Rick, get his voicemail and leave a message with all the details. Then after that I call Comcast main number.

Call # 1. About noon, I wait, get an agent, and ask for a supervisor, he says I have to explain to him what the problem is. I try to explain to him what has taken me 1500 words to explain so far. He puts me on hold for about 20 minutes telling me he is locating a supervisor. Says he is transferring me, and then click! I’m cut-off.

Call #2. 12:44pm, I wait, get an agent, explain what happened in call # 1, he still asks me to explain the problem. He puts me on hold for about 30 minutes for a supervisor. He comes back, says he is transferring me, I wait another 5 minutes then get a voicemail box for”Charles”. I leave a message.

Call #3. About 1:30pm, I wait…get an agent, tell him what happened in call 1 & 2, he still wants to know what the problem is, so I tell him I have spoken to Rick Foster and need to reach him (incidentally Rick Foster gave me a direct line to him but it is a voicemail box explaining he cannot respond to calls ‘today’). So he says he will get Rick for me (as if he is right there in the room). He puts me on hold for another 25 minutes, comes back saying he has Rick for me. Alas, I get Rick’s voicemail; the one I already have the direct line to. I leave Rick another message.

I give up for 24 hours.

Call #4. Next day 3:30pm, I wait, get agent, and have to explain AGAIN what’s going on. He takes me through some troubleshooting again. Nothing new. After this he tells me that there is an outage in my area. Confused I tell him how is that so when I still have basic cable on my TV right now. He explains to me that even though I have basic; internet and digital cable is something separate. I ask how long it will be down and he tells me everything should be up and running in 6 hours, and should be fine. Hmmm, what else can I do but wait. 8 hours later, nothing has changed.

Call #5. 11pm, I get an agent, I explain. He assures me he can see what the problem is. He sends a refresh signal to modem and cable box, nothing, still says he knows the problem. He says he must close the ticket and it should work…nothing. Mind you, every time he says he sees what the problem is I am put on hold for 15 minutes. Then he takes me through a couple other troubleshoots, and then says “Oh! I see there is an outage in your area, the ‘lines’ are down.” He even says that the tech that came out the day before shouldn’t have because of this outage. Now he says there is nothing they can do until the outage is resolved. End of call.

The next morning I wake up and NOW the basic cable is out.

Call #6. Noon Monday. Mike seems knowledgeable. He listens, explains, listens, assigns a ‘specialist’, but I to wait 5 more days till Friday (and miss work).

At this point I keep asking myself why I don’t do as the lady on TV news did, and leave Comcast. Somehow I think I will have an answer to the question soon. I heard someone say, that’s what happens when you have one cable company monopolize an area. True. But I think what is happening to Reliant energy is food for thought too. Much is being said about what they could have done to overt many of the problems they have had since Ike. Much of it has to do with maintaining and upgrading infrastructure.

Anonymous said...

My horrible saga goes on. I posted comments yesterday about Comcast and incorrect billing--stating that they are threatening to cut me off. Well it was done today. I think we "the poeople" should start our own cable company.
I am very ticked off about this & to make matters worse, I have not heard a word about the complaint I filed with Comcast.

Brenda
09586 873980-02-6

Anonymous said...

Comcast Account # 09531 282142-02-2
Hello,

I've been trying for a week to upgrade my service to Triple Play based on an offer I received in the mail.

The mailer says "114.99 a month for 12 months" for "Comcast Digital Preferred Cable with HBO FREE HD(no HD equipment or access fees), Comcast High-Speed Internet with Power Boost, Comcast Digital Voice" The first two times I called, the csr "is not familiar with that offer" (Lewis) or "never heard of it" and went on to 'offer' me the same price for less services or that package for WAY more $$.

Twice I've even faxed the mailer; once to Quiana @ (215)961-3875 and once to Mellieta @ (302)661-8101 for them to check with Marketing. I never heard from Quiana again but Mellieta was very conscientious in following up with me to tell me she hadn't forgotten me later that day - but that was two days ago. Maybe this is her weekend.

I don't understand how I could get an offer in the mail that nobody at Comcast is "familiar with." Am I the only one to get this in the mail?? Maybe they're waiting for it to expire at the end of April... All I want is to take advantage of an offer presented to me, upgrade our service and give more of my money. THAT should be made to be the easiest thing there is.

Anonymous said...

Comcast Account # 09531 282142-02-2 here again. After posting here, emailing We_Can_help@Comcast.com, and faxing Mellieta asking for an update, she called Friday with news.

I had received a "printing error" BUT they were prepared to make it right and gave me the deal on the flyer for $2.55 less than the advertised price for 12 months!

We scheduled installation for Sunday between 11a-1p and the tech showed @ 10:45 and was gone within an hour without waking the baby!

Very pleased. A little sad it took several tries and outside means, and a little suspicious that there won't be hidden fees but for now, I am enjoying the service. Thanks!

sybo said...

Another disgusted Comcast customer, acct # 01721228690014. I am so glad that ATT cable service will soon be available in my area. We have had to put up with crappy service from Comcast for far too long. Each time we called to try to get it fixed, the technicians miss the window entirely, usually calling a half and hour or more after the the window to say they are running late, but they are on their way, and then showing up at least a half hour after that. They show up, test the signal, tell me there is absolutely nothing wrong with it that would cause any reception problems, then proceed to drill more holes in my house, replace some coax cable, always leaving the old cable lying around my house and yard. It has never helped in the least. My husband once posted a complaint here, and actually got a call from some VP from the home office. The guy had all the customer service business speak down, and my husband actually bought it. This time the technician came all the way from Maryland to tell us there was nothing wrong with our service and drill new holes. Woo hoo! The reception is is crappy as ever. I gave up on ever having the service that we are paying for. If our home's location made dish or antenna reception possible, I would have ditched the cable years ago. I will be so glad to be rid of Comcast, and am counting the days.

Anonymous said...

I got behind on my account so icalled comcast and talked to a employee to see if i could work out a payment. I was told that she would note on my account that i would pay on the 29 of may but she couldn't make a guarantee that my service would stay on or be turned off.So my servcie stayed on until Thursday the 28 1 day before i would settle up my bill "way to go Comast".

Anonymous said...

Does anyone know about Comcast carrying The Ski Channel? I can't get it.

http://www.theskichannel.com

Anonymous said...

I called on 5/18/09 and spoke to Yvette and ordered 12 months of HD Cable w/DVR/HBO ($39.99) AND 12 months of Internet with wireless router ($24.99). After being on the phone for 45 minutes I was told the earliest date for install was June 2, between 8:00 and 11:00 am. I told her this would be OK and she confirmed my address for the 3rd time.

On June 2, at 11:30 am, I received a phone call that the technician was outside at my front door. I went outside and nobody was there. At 11:40 am, I received another call from the same woman and she said, "you obviously are not home so we need to reschedule." I told her I am home and waiting outside. She then asked me for my address and instead of it reading 20th Road, the address read 20th Place. I was told I need to call Comcast and schedule another install date because the technician can not install cable/internet at an address that is not in the computer system.

I called Comcast, explained to her the problem, and I was told that a new address needs to be created and all services I want would need to be found in the system and placed with the new address. After the customer service rep could not find the same promotional codes/rates that were used on 5/18, I was angry and told her I would call back.

I did call back shortly after, told the customer service rep the situaltion, and once again she could not find the same promotional rates/codes. I was told that those promotional rates/codes were only valid for the month of May. I told her I am shocked that I can not receive the same rates eventhough I called the first time in May and that it was not my fault the address was wrong. I was told I can have the June promotional rates, however, these were more money and for only 6 months. I told her to cancel everything.
Nick from Arlington, VA

Anonymous said...

Comcast should change its name to either Comcrap or Commucast. They are pigs for what they charge per month. I would sooner go back to direct broadcast TV and tell that son of a bitch cable company to go out of business. They have no right removing channels or changing them around without giving their customers some notice. Their customer service center sucks as well, either donkey people or boat people are the customer care reps. Why do they even bother requesting putting in one of the prompts as 1 for English, this is an English speaking company to boot. Attention all donkey and boat people, go back where you came from.

Anonymous said...

SON OF A BITCH CABLE COMPANY!! MY FORMER SUPERVISOR WORKED FOR THEM WHEN IT WAS SUBURBAN CABLE; SHE DIED 10 YEARS AGO, AND IF SHE KNEW WHAT WAS HAPPENING, SHE'D FLIP OVER IN HER GRAVE.

Anonymous said...

Still haven't figured this out yet. Will Comcast carry The Ski Channel soon http://www.theskichannel.com?

Anonymous said...

Thank you Comcast. Thank you for fueling my decision to switch to Verizon FIOS. I was tittering on the fence about the switch but you made it easy for me. Apparently Comcast does NOT care about its loyal customers. They would rather have them switch to Verizon than to meet Verizon's prices. I've been a loyal Comcast customer for three years but the past year noticed that my bill would jump by $30 dollars. When I called to question the increase I was told that my promotional period had expired and that I would have to get another promotional deal in order to continue paying the same amount that I have paid for 2 years now. I said just give me the promotional deal so that everything stays the same. I was given the "promotional deal" but found out later that I did not have all the same channels that I had previously. When I called to complain Comcast had to send out a tech to help them determine that I was not getting all my channels and needed to pay more to get the channels that I previously received. I absolutely missed some of my favorite channels so I agreed to pay the extra amount. I was NOT trying to get something for nothing. I just wanted to continue paying the same amount of money for the same amout of service. What's wrong with that? 6 months later I noticed that my bill jumped up by $30 AGAIN. When I called to ask why I was told that my last promotion was only a 6 month promotion and that I would have to get another promotion in order to continue paying the same amount for the same services. Why don't they, at least, just put me on a one year "promotion deal" so that I don't have to watch my bill each month to see what they are trying to sneak by me? Oh, I know why, its because they want me to not look at my bill and just ignore the fact that I'm paying more for the same service I've always received as a loyal customer. Now I was fed up so I called Verizon FIOS and signed up for a better DVR and faster internet but will be paying a little less than with Comcast. Oh, did I mention that Verizon GUARANTEES this price for 2 years? No more checking my bill each month to catch the "little" surprises. I thought that I would give Comcast one last shot at keeping a loyal customer by telling them of the deal that I getting with Verizon. I told Comcast that I would like to stay with them and continue paying my same amount for the same services I've received for 3 years - ALL I wanted from them was a 2 year price guarantee that my bill would not increase. That's what I'm getting from Verizon. Comcast stuck to their guns and actually told me that I was lucky to get the 6 month "promotion" and that even that "deal" would not be renewed when it runs out in 6 months so I would be forced to pay more money for the same service. It is apparent that Comcast does not care about keeping loyal customers. They would rather see them go to Verizon where they can lock in their payment amount for 2 years without any surprise increases.

Anonymous said...

Thank you Comcast. Thank you for fueling my decision to switch to Verizon FIOS. I was tittering on the fence about the switch but you made it easy for me. Apparently Comcast does NOT care about its loyal customers. They would rather have them switch to Verizon than to meet Verizon's prices. I've been a loyal Comcast customer for three years but the past year noticed that my bill would jump by $30 dollars. When I called to question the increase I was told that my promotional period had expired and that I would have to get another promotional deal in order to continue paying the same amount that I have paid for 2 years now. I said just give me the promotional deal so that everything stays the same. I was given the "promotional deal" but found out later that I did not have all the same channels that I had previously. When I called to complain Comcast had to send out a tech to help them determine that I was not getting all my channels and needed to pay more to get the channels that I previously received. I absolutely missed some of my favorite channels so I agreed to pay the extra amount. I was NOT trying to get something for nothing. I just wanted to continue paying the same amount of money for the same amout of service. What's wrong with that? 6 months later I noticed that my bill jumped up by $30 AGAIN. When I called to ask why I was told that my last promotion was only a 6 month promotion and that I would have to get another promotion in order to continue paying the same amount for the same services. Why don't they, at least, just put me on a one year "promotion deal" so that I don't have to watch my bill each month to see what they are trying to sneak by me? Oh, I know why, its because they want me to not look at my bill and just ignore the fact that I'm paying more for the same service I've always received as a loyal customer. Now I was fed up so I called Verizon FIOS and signed up for a better DVR and faster internet but will be paying a little less than with Comcast. Oh, did I mention that Verizon GUARANTEES this price for 2 years? No more checking my bill each month to catch the "little" surprises. I thought that I would give Comcast one last shot at keeping a loyal customer by telling them of the deal that I getting with Verizon. I told Comcast that I would like to stay with them and continue paying my same amount for the same services I've received for 3 years - ALL I wanted from them was a 2 year price guarantee that my bill would not increase. That's what I'm getting from Verizon. Comcast stuck to their guns and actually told me that I was lucky to get the 6 month "promotion" and that even that "deal" would not be renewed when it runs out in 6 months so I would be forced to pay more money for the same service. It is apparent that Comcast does not care about keeping loyal customers. They would rather see them go to Verizon where they can lock in their payment amount for 2 years without any surprise increases. Customer # 0166820559302

Anonymous said...

I wanted to downgrade my cable service, so I called the Comcast customer service number. They asked for my name, address, and phone number, and then last 4 digits of my SSN. I signed up for service several years ago and never provided my SSN to Comcast. I told the customer service rep this but he said he could not help me without the number. I gave him the last 4 digits of my number, and of course it did not match whatever was in their system because I never gave them a SSN when I signed up! The customer rep then said I would have to go down to the local office to downgrade my service. I work a very demanding job that doesn't allow me to take time off during normal business hours, so this is very inconvenient. I asked to speak to the rep's supervisor. He was reluctant to let me speak to him, but I insisted. Eventually the supervisor (Franklin Johnson) got on the line, and he basicly told me the same thing - that they cannot help me over the phone if the SSN doesn't match. He claimed that the FCC requires Comcast to get the SSN from customers. I do not believe this. The ironic thing here is that I can go online and view my account information through Comcast's website, and I can even UPGRADE service through the website, but the website will not let customers DOWNGRADE service! They make it easy to sell you more, but hard to reduce service.

I recently received a notice of rate increase from Comcast. I am sick of their cable monopoly and am very close to closing my service entirely and going with the Dish Network. Comcast, if you are listening, let me downgrade over the phone! My account number is 09512 404018-01-9. Help me soon or our 10+ year relationship is over!

Adam said...

Customer #: 09520 236366-07-7

I previously had problems with my bill increasing to $60 a month for internet after only 6 months when I had a 2 year deal. I tried calling the regular 800 comcast # but after hours on hold nothing was fix so I posted my complaint on comcastmustdie.com and received a call from a Stepin(Yes "Step in") in a Michigan office who assisted me in fixing my problem. I took him 3 tries over 3 bills to get it fixed but he did. Now that was around 11 months ago and now my price went up yet again to $60 after less then a year even though Stepin said that I was set for two years from the time he fixed my bill. I would like to be able to get in touch with him again. Now I used to have his office number but my phone died 6 months ago and I lost his number & if he could call me or someone else that could help fix my bill AGAIN it would be great! My bill is now overdue because just like last time I do not want to pay it until I remedy this situation. I have always paid my bill on time or early except for the past 3 or 4 months I have been $20 behind. I expected this past bill to be ONLY $50, $20 I owe plus 30 for the current month but instead it was $85! I would realy like to fix this and pay my bill ASAP.

Anonymous said...

I tried to modify my "contract" with comcast because I can no longer afford the $200 bill I get each month. Especially when I see they are offering new 2 year contracts for basically the same service for about half of that. I called and asked if I could start a new 2 year contract...sign on for another two years if they could transition me to a cheaper service (that would cut some service). NOPE. Wouldn't even consider modifying my contract. My contract is up in January, and instead of working with me and my problem so we could continue our relationship, I will let my "contract" expire and go with a company that cares about its customers. FiOS here I come!
If anybody cares..Acct. #05613266576-04

Adam said...
This comment has been removed by the author.
Adam said...

PART # 1 OF 2
I posted a complaint a few weeks ago saying that I had a 2 year internet special that ended up expiring after only a year. A rep called but said I only had a year because it was in my account details from the first complaint that I posted. I argued with him about it but I gave up saying that I swear that it was a 2 year deal. I looked up my first post on this blog & it really was only for 1 year so I have to say that I AM SORRY COMCAST. That’s not the reason that I am posting here yet again.
My modem died, so I called Comcast to see if a can exchange it, I was told that I was able to & went on Saturday to get a new modem. I told the rep I needed to exchange my modem & he tried to sell me a bundle, I told him my rate just got jacked up to $60.95 a month so I wouldn’t be able to afford any package. Yet he still told me if I got the phone service with my current internet it would lower my bill to $52.90 + $3.00 modem rental a month for 12 months. I asked how & he said it’s because they want people to try out their phone service to show people that it’s just as good as a regular land line & to prove it they’re giving great deals to current customers to try it out. I figured that I wouldn’t just be saving $5.05 monthly, I would also have home phone & broadband for less then it cost me to have just broadband. It sounded way to good to be true I asked some questions, I had to make sure that it would be the price that he said, I also needed to be sure NOTHING would change with my internet. He said that NOTHING would change with my internet, the DL & UL rates would STAY THE SAME & there wouldn’t be any type of DL/UL limit. He even showed me the monthly total on his monitor. After all that I was actually quite I would have 2 services for less that I paid for just one. Everything went smoothly, the phone sounded GREAT, it sounded & worked better then what people have told me. Everything was going good UNTIL I went on my computer & went online, my downloads were going REALLY SLOW & so were the web sites I was going to, so I decided to test my bandwidth to make sure that the sales rep didn’t lie to me so I went to speedtest dot net & it turns out that I am only getting a TOP SPEED of 0.96Mb/s downloading & 0.28Mb/s uploading. BEFORE all of this the fastest test that I ever ran was 13.25Mb/s downloading & 1.32Mb/s uploading. I have the URLs to the results but it won’t allow me to post them!
My Customer # is: 09520 236366-07-7
(PLEASE SEE PART # 2 BELOW)

Adam said...

PART # 2 OF 2
This has really PISSED ME OFF because this is the 2nd time that a Comcast rep has LIED to me to make a sale! If I didn’t care about having slower internet then I MYSELF would have switched to the 1Mb/s plan for $39.99 a month but I DIDN’T because I need fast internet because I do IT work & need the speed to connect to PCs remotely & download & upload files QUICKLY! The rep even asked what kind of work I did & even after I told him that I do IT(PC) work he had the guts to actually LIE TO MY FACE & say that my internet service would stay the same, SPEED & ALL & he actually thought that I WOULD NOT NOTICE the HUGE DIFFERENCE IN SPEED! I AM SO SICK OF BEING LIED TO THAT IF I GET LIED TO AGAIN OR I CAN’T GET THIS FIXED & HOPEFULLY GET THE REP REPRIMANDED OR FIRED (I have his name & which location he works at) I WILL PROBABLY HAVE TO CANCEL MY SERVICE EVEN THOUGH I DON’T WANT TO because before all of this BS I REALLY LOVED how fast it would go. Really would like to get my internet service back to the speed it was at before I was lied to & conned into signing up for a package with slow internet. I really like the phone service & would like to keep it so my Mother has a phone to use when I’m not home if she has a health issue or emergency but ONLY if I can get it at the 55.90($52.90 plus $3.00 modem rental) price for 12 months since as I said before this is the second time that something like this has happened to me since I’ve been a Comcast subscriber for less then 20 months. If not then I REALLY NEED my internet back to the way that it was!!!
My Customer # is: 09520 236366-07-7
Thanks in Advance, I Hope,
Adam

Austin said...

Seems that I can not get Comcast to install cablecards in my TiVO series 3 cable box.

Tech has been out 5 time (never the same) and never has the right type of cards or have any idea how to install them. 3 time I call the TIVO tech while the Comcast tech was present and made them talk together. and still a no go.

IT seems that the series 3 tivo box need 2 single stream cards or 2 mutli-stream cards but you can not mix them in this box. the TECHs show up with one card only and have no idea what I am talking about.

It would be nice to get this done!!!!! Everyone one of them "suggested" that I should rent one of their DVRs instead. I wonder if this is why I am not getting the job done.

AEM

Rajendra said...

Comcast Account#8770100148552721.

I entered the world of ComcastHell and would like to share my story.

I was comcast Triple Play customer from more than 2 years or so. My monthly bill used be to around $120. When I decided to shift/move from one apartment to another,
I informed comcast to disconnect my account services on 29th June 2009 and connect to new place on same day. Comcast confirmed the appointment 29th June 2009 at 8 am - 10 am window. But bad time started from there. One fine day i.e. June 23rd all my services not working including phone. Since we dont have landline phone working, I had to use my prepaid phone (10cents/min) to find out what is wrong. Comcast informed that they disconnected the service on 23rd itself instead of 29th. When I asked them why they disconnected on 23rd instead of 29th, they gave no answer. I requested them that I have whole move to plan, whether they can reconnect at least the internet & phone, they said no. Since wife is homemaker, No TV means she is going to have pathetic and boring time at home.

Whole lot of trouble started. No internet and phone and whole move to plan. Search the movers, talk to movers, get quotes, contact people, cancel existing services. All in pain & jeapordy. Phew. Lot of work. I was relying on wife to do some part with it. Since, internet is not there, there is nothing she can do.

So solution for internet, sit long hours in office till 10 pm. Go to office on weekend for internet for wrapping up the work.
For phone, use prepaid cell phone.
For wife's boring time due to no TV, solution is every night restaurant and rent DVDs from DVD play.

It impacted my work a lot. No internet means I cannot work from home. That means sit in office long hours 9 am to 10 pm.

I guess all above would have easily cost me minimum $200 and lot of pain and lost peace of mind(courtesy Comcast the great).

Finally I moved. But I realized the criticality of internet and phone services. I decided that I would reduce my dependancies on comcast and would get into right alternatives. I would see the performance of alternatives. If they provide good service, start switching to alternate services. I dont want get out Comcast Hell and get into another comanies hell. So I started my evaluation. So I took AT&T landline phone and moved AT&T wireless cell phone.

Reduced monthly comcast bill from $140 to $50($90/monthly loss to comcast). Also influenced to 2 guys to take AT&T than comcast. Watching their experience with comcast

For me though Comcastic hell is not yet stopped. They attacked again. This time, they sent a bill $120 for same old address but for a different acount number #8770100149207614. Which is this account now? Well, comcast realized they disconnected me accidently on 23rd June 2009. Hence,they reconnected me on 24th June 2009. And I dont have any clue abt this. None of the services were functional during 24th to 29th 2009.

I informed the same to Comcast. Luckily I had the receipt of $0 for my old account #8770100148552721. When I told them abt new bill, they mentioned that I have to go to their payment center personally to cancel the new reconnected account. So I drove 10 miles to payment center. I showed the receipt and informed the situation. The arrogant lady mentioned that she would cancel the new account and no fees charged. But she cant give any receipt or any confirmation that account is closed. So that means when comcast needs, you should show up at their centers but they will not provid any proof that you query is resolved.

I am still wondering how this company operates? Does the company top brass knows about these things? I guess they must be working very hard taking company out in recession times. But their bottomline is pushing people to evaluate & subscribe alternative services.

Finally, a Big Thank you for providing this forum for comcast complaints. Hopefully we all get out of comcastic hell soon.

Rajendra said...

Comcast Account#8770100148552721.

I entered the world of ComcastHell and would like to share my story.

I was comcast Triple Play customer from more than 2 years or so. My monthly bill used be to around $120. When I decided to shift/move from one apartment to another,
I informed comcast to disconnect my account services on 29th June 2009 and connect to new place on same day. Comcast confirmed the appointment 29th June 2009 at 8 am - 10 am window. But bad time started from there. One fine day i.e. June 23rd all my services not working including phone. Since we dont have landline phone working, I had to use my prepaid phone (10cents/min) to find out what is wrong. Comcast informed that they disconnected the service on 23rd itself instead of 29th. When I asked them why they disconnected on 23rd instead of 29th, they gave no answer. I requested them that I have whole move to plan, whether they can reconnect at least the internet & phone, they said no. Since wife is homemaker, No TV means she is going to have pathetic and boring time at home.

Whole lot of trouble started. No internet and phone and whole move to plan. Search the movers, talk to movers, get quotes, contact people, cancel existing services. All in pain & jeapordy. Phew. Lot of work. I was relying on wife to do some part with it. Since, internet is not there, there is nothing she can do.

So solution for internet, sit long hours in office till 10 pm. Go to office on weekend for internet for wrapping up the work.
For phone, use prepaid cell phone.
For wife's boring time due to no TV, solution is every night restaurant and rent DVDs from DVD play.

It impacted my work a lot. No internet means I cannot work from home. That means sit in office long hours 9 am to 10 pm.

I guess all above would have easily cost me minimum $200 and lot of pain and lost peace of mind(courtesy Comcast the great).

Finally I moved. But I realized the criticality of internet and phone services. I decided that I would reduce my dependancies on comcast and would get into right alternatives. I would see the performance of alternatives. If they provide good service, start switching to alternate services. I dont want get out Comcast Hell and get into another comanies hell. So I started my evaluation. So I took AT&T landline phone and moved AT&T wireless cell phone.

Reduced monthly comcast bill from $140 to $50($90/monthly loss to comcast). Also influenced to 2 guys to take AT&T than comcast. Watching their experience with comcast

For me though Comcastic hell is not yet stopped. They attacked again. This time, they sent a bill $120 for same old address but for a different acount number #8770100149207614. Which is this account now? Well, comcast realized they disconnected me accidently on 23rd June 2009. Hence,they reconnected me on 24th June 2009. And I dont have any clue abt this. None of the services were functional during 24th to 29th 2009.

I informed the same to Comcast. Luckily I had the receipt of $0 for my old account #8770100148552721. When I told them abt new bill, they mentioned that I have to go to their payment center personally to cancel the new reconnected account. So I drove 10 miles to payment center. I showed the receipt and informed the situation. The arrogant lady mentioned that she would cancel the new account and no fees charged. But she cant give any receipt or any confirmation that account is closed. So that means when comcast needs, you should show up at their centers but they will not provid any proof that you query is resolved.

I am still wondering how this company operates? Does the company top brass knows about these things? I guess they must be working very hard taking company out in recession times. But their bottomline is pushing people to evaluate & subscribe alternative services.

Finally, a Big Thank you for providing this forum for comcast complaints. Hopefully we all get out of comcastic hell soon.

Anonymous said...

First off I wish comcast would hire folks that spoke ENGLISH not marble language.

I lost an hour of my life to the WORST customer service I have ever encountered.

How are they still in business treating customer with the I DON'T CARE attitude?

Though I know it will get nowhere I will be calling Mr. Crook (s) On Monday while I am home loosing pay from 4-6!

COMCAST SUCKS!!!!!!!!!!!!!!!

Anonymous said...

I am an Ex Comcast employee. However, I did remain a Comcast customer... Until TODAY!!! I just found out that my local Comcast in INDEPENDENCE MO fired-eliminated all of our local customer service reps to send the jobs abroad! Way to show your American spirit COMCAST!

Citizen Question! said...

I have been batteling with Comcast since day one 8 years ago. In those years I have noticed on every call there is a complete lack of service as well as lack of courtesy or just doing the right thing from the customer service department. As to date I have not been more furious with comcast than I am now. 6 weeks ago we attempted to sign up for the 99 dollar HD cable, Internet and phone package. At first it went as I expected, the technicion showed up for his appointment 45 minutes after his 4 hour window had expired. Only to find out they had only given us the Cable and Internet, while forgetting the HD box and not adding the phone plan. We then scheduled another 4 hour window with comcast to set up the HD box and phone service. This time they never showed up. So we patiently scheduled another appointment the following week, same 4 hour window with the same no show. We called them back ann they set up another appointment this time a 3 hour window from 6-9pm. Again another dissapointing now show. Come to find out they were billing us for the whole package the entire month. After a grueling 90 minute call they finally took of that piece of the bill and gave us 20 dollars off the bill for the first no show. But what about the other two no shows or my time off of work to wait for these technicians who never show up.
Just from reading some of these blogs comcast has probably lost tens if not hundereds of thousands of customers because they just dont care about them. They would rather lose customers than help them. On my call today with them I told them I wanted a more realistic compensation for what we have had to go through. That is if they want to keep us as a customer. They said 20 more dollars off or I can transfer you to cancellations. So they have the capability to compensate for there lack of service but choose not to. All I ask is fair compensation for the time of ours they wasted and to get the service I originally requested in a timely fashion. Apparently I am asking to much. Because they would rather lose a customer that they have had for several years. Thanks Comcast.

Act#8770210100649439

Hans said...

To whom it may concern,

This message is to make an official complaint. I have spent hours on the phone with your customer service groups trying to get an issue resolved. My service was recently disconnected for no apparent reason and now I am left without internet phone and cable service. There appears to be a huge miscommunication within the Comcast organization of which obviously resulted in the disconnect of my service. In attempt to resolve the matter I had made the request to speak with the manager on site and got a hold of Arron ID#32605 from the West Texas office. His tone of voice and disrespect was way out of line and I demand an apology. I do not appreciate it and have never come across a situation where I the customer am accused of lying and being wrong. I too work in service for many years and first thing always taught to any representative is that the customer is always right. Arron profoundly accused me of making up my story and his tone of voice was way out of line and disrespectful. I am extremely disappointed in the customer service given to me considering I have been a long time Comcast customer and will be making a request for service disconnect. I refuse to support and hand payment to a company who will not put their customers first. WOWWay and AT&T provide services as well in this area and will be moving my services there.

Thank You,

H. Santos
acc#8798200791834125

Hans said...
This comment has been removed by the author.
Anonymous said...

To whom it may concern,

This message is to make an official complaint. I have spent hours on the phone with your customer service groups trying to get an issue resolved. My service was recently disconnected for no apparent reason and now I am left without internet phone and cable service. There appears to be a huge miscommunication within the Comcast organization of which obviously resulted in the disconnect of my service. In attempt to resolve the matter I had made the request to speak with the manager on site and got a hold of Arron ID#32605 from the West Texas office. His tone of voice and disrespect was way out of line and I demand an apology. I do not appreciate it and have never come across a situation where I the customer am accused of lying and being wrong. I too work in service for many years and first thing always taught to any representative is that the customer is always right. Arron profoundly accused me of making up my story and his tone of voice was way out of line and disrespectful. I am extremely disappointed in the customer service given to me considering I have been a long time Comcast customer and will be making a request for service disconnect. I refuse to support and hand payment to a company who will not put their customers first. WOWWay and AT&T provide services as well in this area and will be moving my services there.

Thank You,

H Santos
8798200791834125

Anonymous said...

I have requested internet service from Comcast in the time window of 10-12 am. I got a call while in a meeting and could not answer. The install was canceled and I had to reschedule for the following week.
I was assured that they would be there between 8-10. Nobody called from the tech to the dispatch. I was online chat with customer service who informed me that I would hear from someone in the next 3 hours. Still no call. I contacted support agian via phone this time at which time they told me someone had called my number with trasposed last 4 digits. No they did not check previous notes to make sure that they had the correct # or did they try and call the home phone. Again a cancelled call after waiting since 8 am to 5 pm for the install that was supposed to be between 8 and 10 am.
I have made numerous calls today to support service with many transfers and they all want me to wait another week for a reschedule.
I told them that I want this next friday between 8 and 10 am and 3 months free service. So far I have not heard back.

Anonymous said...

Let me start off by saying that I'm seriously thinking of hiring a laywer. My nightmare started mid July 2009. I moved to a new location and had my comcast service transferred to my new home. I had to wait one week for an appointment. My appointment day arrives.I leave work early because my appointment time was between the hours of 3-7 pm. The technician arrived about 6:15 pm .Im an English only speaker. My tech only Spoke Spanish. Our first problem, we were not able to communicate with one another. The funny part about not being able to communicate with my tech was that the day before my appointment a comcast rep called me to confirm my appointment and I was told to make sure I had some one at my home that SPEAKS ENGLISH. Ok after about 4 1/2 hours of the tech being in my home in still I had no service I called comcast to find out why was it taking so long for my service to be connected. The customer service rep spoke with the tech in he told her I had wiring problems. After 4 1/2 hours no service. I was told by the customer service rep that someone would come out the next day. The first TECH LEFT EVERY CABLE OUTLET OPEN WITH WIRES HANGING OUT OF EVERY OUTLET. WHEN I asked him to close the outlets becuase I have a small child he said he didnt understand what I was saying. About 3 days past I called comcast everyday still no wiring techs. I had to pay out of pocket to have someone put the wires in the wall in close the oulets for the safety of my young son. Ok two months later I recieve a bill for $252.00 for service that I didnt have. I called comcast in was faced with a RUDE customer service rep that told me i had service and that they would send me a letter in the mail telling me that i have service and that I would need to pay the bill. I never signed any forms and no one ever came out to my home to repair the mess they left. So what I dont understand is how do I have a bill for service that I dont have and if I do I have the service i was never notified.

Account Number#8495600623633338

Erin said...

So it all started with my mom trying to reconnect her cable with Comcast. Not only did they only hook up one of four tvs, when she called to ask them to come back they told her that they dont make mistakes and hung up on her. A week or so later I tried to connect my internet and cable. After waiting for 3 hours in the living room I went to check my mail and found a door hang that said "sorry we missed you." They didn't even knock! I called them right away and complained about this horrible service and they said that the soonest they could be out was in a week. So I wait for the second week and the next technician comes in at least, but since I am not home and they don't feel like doing their job they yell at my roommates about how I have to be home with my soc (which is not true, I stated that they were over 18 and could sign for me in my previous phone call). So they tech leaves with the job unfinished as well. I am pissed at this point and call again. After venting with good word choice, the person on the other end was willing to try and get someone out that same day. Didn't work. I am waiting for the third week now, and the guy is half an hour late! They are also still charging me $250 for installation and m first bill! But hey, I have internet now, right?

mobrien118 said...

I have been a Comcast customer in several markets (and a Charter customer as well). Before I get to my CURRENT story, let me say that the "local" cable company's tone changes *considerably* once competition moves in. e.g., Charter went DTD greeting customers and offering discounts just weeks b4 U-Verse was available at an apt. I lived at in St. Louis.

Unfortunately, this story takes place in Denver...where Comcast is still the only non-satellite opt. for cable/internet services.

First, I'll synopsize the events.

1. Call "Comcast Area Representative" recommended by the apartment complex to expedite install...make appt.
2. Installer shows up 2 hours after slot, with eqpt. needed.
3. Accept eqpt. anyway, that there is no extra charge, and if there is I can call and they'll come pick it up.
4. First bill, with extra charges.
5. Call to have them pick up eqpt., they say I have to take it 30 min. away to drop off.
6. Call "area representative, who says "leave eqpt. at leasing office, will pick it up on Monday morning", as is "common" for her.
7. Use cable rarely and internet freq.
8. Move back to Philly and try to pay last bill.
9. Discover that Comcast doesn't have my basic box back (the little 6"x5"x1" kind.)
10. Take rest of eqpt. to drop off location. Wait in line for 60 MINUTES to drop off.
11. Call "area rep." and ask why she doesn't have the eqpt. She says she to start an investigation. I do.
12. Investigation yields: Comcast doesn't have my box!!! (me: *FUMING*)
13. Ask leasing agent I left box with, she said she remembers me being there to drop it off, but it's been months.
14. Call rep. # of times, she texts me with "I haven't forgotten about you", but no real response for over 1 month.
15. Get bill for $80 for "Unreturned Equipment"!!! (me: *EN FUEGO!!!)
16. Open BBB complaint for Customer Service and Billing issues.
17. "Customer Escalation representative" calls me during a meeting. I confirm that I filed the complaint and she said she would leave her contact information on VM and we would be in contact again shortly.
18. I get an email from BBB stating that Comcast responded to my complaint?!?!?!?
19. Call "Royace"-(Escalation), says she will send me the response via email.
20. The response claims that we discussed my "final statement"...we did???!?
21. I try to clear it up in my response to BBB.

So, down to the nitty gritty...my qualms with this situation.

First of all, if installer simply brought the eqpt. I requested (2 HD boxes) NONE of this would have EVER happened. Instead, he brought an HD DVR only, but happened to have a standard box in his truck.

Second of all, WHY would Comcast's representative instruct me to leave the box somewhere where she couldn't guarantee it would be safely delivered back to Comcast? Remember, this is a Comcast employee telling me to do something that eventually results in a collections dispute.

Along those same lines, what purpose would I have to want a Comcast Basic box enough to launch a conspiracy to call and try to return it, then NOT ACTUALLY return it and try to blame it on the representative...that is essentially what I'm being accused of.

Finally, why can't their escalation department hold up to their obligation to actually contact me and receive my REAL statement? (This one, I probably understand. They are up to their [whatever] with complaints because their customer service is UNIVERSALLY DYSFUNCTIONAL! This theory is backed up by the fact that when I called "Royace" for the response, she couldn't talk because SHE had a meeting...).

I wish there was a more public place to SCREAM out this information, but all I can do is post here, oh and use my influence to get my 50 bedroom fraternity house to ditch comcast for cable (we already did for internet). Oh, and switch my rental properties and my home over to FioS, which is coming to my home's area in 2 WEEKS! I saw them running the fiber on the pole last week...!!!

My account number is (was) 8497 10 172 1230125 or 8497101721230125 without spaces.

Tarik said...

Account # - 8773103221220825


Boy do I love Comcast. After receiving a bill that contained an additional $252 early termination charge, I was rightly, a little dismayed. Of course, the problem was simple: someone at Comcast neglected to handle the paper work, i.e. the signed LEGAL 24 month agreement I had mailed to comcast, as they requested, some 3 months ago. Needless to say, this isn't the real problem (and it was subsequently fixed, or at least that is what I was told---we shall wait for the next bill to verify the veracity of that statement).

Having a grossly overpriced bill, I was is no mood and no intention of paying the bill in full. Sooooo, I went online to pay the portion of the bill which I rightly owed, the standard monthly charge for service. However, the online payment system would not allow me to pay a lesser amount that the total amount, which was $399 and change. After THREE attempts to pay a lesser amount and THREE, again THREE confirmations FROM THE COMCAST ONLINE PAYMENT SYSTEM that my payment HAD NOT BEEN ACCEPTED, and NO CONFIRMATION EMAILS were sent to my account, I decided to go to a payment location and deal with an actual human being. At the payment center, the nice woman kindly informed me (and sympathized with my plight) that the charge was probably due to them not getting the signed 24 month agreement. She also gave the number to call to have it straightened out. So, I paid the $140 which I owed and went about my day, attempting in vain to contact someone at Comcast. But, hey, with a 30 minute wait time on the phone, I got other things to deal with.

NOW.....here comes the problem. Apparently, the Comcast online payment system took some initiative of its own (artificial intelligence?) and decided to BILL ME. NOT only for the $399 and change, BUT ALSO FOR $300!!!!!!! From where this number was taken remains a mystery. SO....now I have 700, let me repeat, SEVEN HUNDRED!!! dollars worth of ILLEGAL, FRAUDULENT charges from comcast on my account.

After calling all day yesterday, and this morning again, (for a total of approximately 5 hours on the phone), the issue is not resolved. Now, it doesn't take a law degree to know that when someone charges you without your consent (absent a judicial order), that is called an illegal charge. But just in case, I have a law degree.


SO here I am, 11am on friday, nothing is fixed, I've been told that it is being fixed, but nothing yet. This situation is UNACCEPTABLE. There is no other word to describe it, except perhaps ILLEGAL. If someone from Comcast doesn't know contact me within the next 2 hours or the situation is not resolved in that time frame, my next contact will be with the State Attorney General's office, the BBB, and The U.S. Attorney's Office (because this what they like to call a computer crime, and them love prosecuting those cases).

Account number again
8773103221220825

Anonymous said...

Oh Boy! Im so Happy I found this site! What a great place for me to do nothing but rant and rave about how I couldnt pull one over on the cable company. So... heres my story.

About a year ago, I signed up for comcast with a 3 product 99 bundle deal, that also gave me a 100 dollar gift card. The agent clearly stated to me what my price would be after tax, equipment and everything was added in. I understood and was happy with it. I had a few technical problems during the year but nothing serious. Some of them were my fault, (Hah can you imagine that)

Well a year later.. and SUDDENLY MY PRICE WENT UP! What the hell is this comcast, Price Fixing, gouging.. Bait and Switch.. how DARE you give me a discount for a year.. then PUT THE PRICE UP! Oh my god.. I wish FIOS was here.. so I could go with them for a year, then rant and rave how terrible they were once my PRICE WENT UP.

So I called in, and asked for, NO DEMANDED, that comcast give me a new deal. They offered me prtty much the same thing, for 114.. WHO THE HELL DO THEY THING THEY ARE... 13 dollars more!!! THOSE EVIL CORPORATE BASTARTDS>. HOW DARE THEY! Im going to call the attorney general, or better yet, the FBI, and then FIOS, cause I am sooo angry about this.. I told they could go to hell with that 114 But oh no, Im not done, Ill go up the ladder until I get what I want.

This is america.. in america the costumer is right if he bitches enough.. god bless america..

Anonymous said...

On November 16 I moved to my new appartment and Idecided to get the same package as my last address, since my wife stayed at the last address I got a new service with my name on it. I called Comcast they pulled out my information from my previous address and they saw all my service specs. I wanted the HD triple play with digital service, and the FASTEST internet available. The sales representative told me: You will get the same service that you have at your old address + we are going to offer you 3 months of HBO for free. A technician came to install the boxes and they found my line was weak, so they scheduled another appointment to correct the problem. The second technician, an african american woman, gets out of the van, she has no idea why she is there, she tells me: i came to check the line. I explained her that the line had already been checked and they had sent her out her to drop a new MTU or whatever is called. She said she didnt do that kind of work, she left scheduling a third appointment with another technician. The third technician came, he refused to replace the main drop to the house even though that is what the work order said (still have it). Instead he decided to go to the main box for the building did some crap there and then he told me my line was fine, but that the TV in the master bedroom might be fuzzy because the signal was weak, and still is to the date.
As if this was not enough, a week after all this was over, my HBO stopped working and so did my digital channels (100 range) and the HD channels I like most (History channel, National Geographic, etc). I called and complained and complained and I also found out I did NOT have the fastest internet as I had requested. The supervisor was an IGNORANT hindu woman, who was incredibly rude to me on the phone and i ended up telloong to go F OFF. I was misleaded into believing i was getting 3 months of FREE HBO, which i didn't, that i was going to get the digital channels in the 100's range, which I didn't, that my internet was the fastest available, which is not, and the technicians refused to fullfil the work order to replace the main drop to the house because it was probably too much work. I am DISGUSTED by the service, all they say is that I have to pay more and more if I want what they offered me. I feel ripped off, lied to, misleaded, etc. THIS IS FRAUD! BEWARE!

Account number 01624 949318-08-2

PLEASE HELP!

George

))<>(( said...

Here's my story, we call comcast to setup a premium package, 3 dvrs internet, phone. They never showed up at scheduled time, we called to find out why they said they called and no one answered. So we end up rescheduling, Now when the tech's arrive the next day they start setting the tvs up first, then the phone, and finally the internet, we ask the techs if they would round CAT5 wire from the room with the modem to 2 other rooms, the techs said no problem and said we would have to pay for the cable used, we said no problem, so they get up in our attic and end up getting their asses lost, me and my father had to climb up there and get them out, they said they couldn't finish the job and left, so me and my father ended up running the cat5 cables ourselves, then we get our first STATEMENT, theses son of a bitches fucking bill us 78$ for wiring our own home. When we call to get it dealt with i just get the comcast customer service runaround saying someone will call you back and no one ever does.

oh yea, and anyone who says just change providers, please tell that to their monopoly all over Florida in small city area's. I literally am forced to use their service.

sotiredofoprah said...

Comcast is the worst company I've ever dealt with. Not only the worst customer service, inept technicians, dishonest reps on the phone but if you escalate the problem you feel as though you are talking to someone that might send a hitman to your home. They are the absolute worst! They installed our home phone, I gave out our phone number to everyone, 4 weeks later they called and said they gave us a phone number of another phone company and changed my phone number. I always have a non-published number. I get 5-12 calls wrong numbers daily, this has been going on for 2 years. I rarely call them with any issues, I will wait for cable to restore itsself as I do not want their employees in my home. Most recently I called to find out if they offer routers. They do at no charge. This is a complete lie. They told me for $9.95 i could order it online and install it myself. After 2 hours on the website, a website under "comcast" which they DO NOT support per comcast the only way to complete the order was to schedule a $149.95 service call to have one of their in-experienced, rude, scary employees come up and plug a router in. I have NO intention of letting anyone from comcast touch my $1500.00 laptops. And I was misled from the beginning. When I asked to speak to a supervisor, she confirmed you have to pay $149.95 in order to recieve this free router. Liars. I HATE comcast. I live in the pacific northwest, an area where one of the biggest technology companies calls home. It is close to impossible to find people in this area who aren't skilled at technology. Even the average home make like myself can install routers, and network a home network. Yet when you call comcast they were unable to direct me to the Help/chat icon.

pmd723 said...

I just don't understand why simple things with Comcast can't be simple. I have had so many negative experiences with them and it just keeps happening. When I give them detailed instructions, like call my CELL phone not the home phone because the wire is disconnected, yet they call the home phone and then leave because you don't answer! I called the night before to verify everything too. And when I called to make sure all was okay I was told I didn't have an appointment that day but the next day. I am not this stupid! So when I questioned the rep asking if they had just given me the appointment, she reluctantly said yes after I asked a second time. They tried to make me believe that I was wrong about the appointment date. Someone could have easily returned but no one will make that happen. And when the tech finally showed up the next day--he almost left--it took seventeen minutes and I lost two days of work. This is just a short summary of what I went through and I want to talk to Rick Germano but the "gatekeepers" are trying to prevent that. I start having heart palpitations everytime I need a Comcast tech to come out because it is always an ordeal. No customer should be treated this way.

Anonymous said...

I own a franchise that supposedly has a national account pricing plan but after many attempts since December 2009, I can not get the account rep or their supervisor to follow-up with getting me this pricing.

So beware to any other franchise association, if you think you are negotiating a national corporate deal for associates. Comcast does not really want to give these discounts so they ignore attempts to contact them and never return calls or e-mails.

I live in a neighboring suburb that has Comcast but also has Astound. I have Astound at my home and can honestly say the comparison in product, pricing and customer service leaves Comcast wanting in every aspect.

I think it is time to rally the local City Counsel to bring another cable company like Astound to this city.

Acct #8155 40 003 0180267

Michael said...

Why is it that the contract I sighed with Comcast and agreed to the channel selection has changed, but the price stays the same. I did not ask for them to go digital. So here we go. I only wanted certain channels, Speed and the basic ones. An agreement was met and I had all that I wanted. Now slowly they keep deleting channels. It it ok if I short pay the bill since I' not getting the same selection. I love talking to the poor Customer Service Reps. You could not pay me 6 figures to put up with me or the million ohter DISSATISFIED Customers out there. This company has got to be the most Screwed up company out there. I'm selling the large qty. fo stock that I own and shopping for a new Cable Company.

Chelsea said...
This comment has been removed by the author.
Chelsea said...

After 9 months of terrible Internet service with Comcast, our wiring problem was FINALLY fixed but it took three modems and a month of extreme frustration trying to convince anyone at Comcast that it was not our modem(s). We had our modem switched a couple months after we got service, then a couple months after that, then a month after that, and finally we refused to allow them to waste our time with modem stories and somehow managed to talk with an actually helpful technician that informed us that for every 10 connections there were 80 disconnections on our service. At that point he said he'd send someone come out to check the wiring in the building/area. This enlightening conversation was only accomplished after 4 phone calls (which required a 30 minute wait each). When the tech came out I was surprised that he came to our door, since the supervisor I talked to said the tech would just be checking the building and the neighborhood, we didn't even have to be home. When I had to fill in the tech on this fact, he simply left. Then of course I was forced to call again to find out if anything had been done. I called three different times before I was able to find anyone to believe me that the problem was not the modem- the first two people flat out didn't let me talk to the supervisor and kept telling me to check the modem. This was despite my relaying the previous conversation I had with the supervisor. One of them even claimed I was making it up. Then we had another appointment set, and again the technician just left without coming into the apartment when we informed him that the building wiring needed checking. When we called Comcast again to check up on it, the call center dispatch said that the technician recorded that nobody was home! So we scheduled another appointment. And no one showed up. When we called back yet again, we found out it had been scheduled for a different date than we had requested. We called to find out what happened but that was completely pointless because all that we ever end up doing when we call is explaining our story for the millionth time since apparently there is no record keeping system there. At the final appointment the technician finally stayed and fixed the problem. For all of these appointments we had to leave work. That's four appointments, not counting all of our modem switching appointments in the past. The technician on the final appointment informed us that our signal was at -1, he changed a wire so it jumped to 3, and the signal comes from far away so our service is just going to be weak. When we called to ask for a credit on our account, after getting through to a supervisor he said that they didn't have a record of our previous complaints when they switched the modems. They offered us $40 [plus $20 for our inconvenience] for our troubles. I said that that amount was unacceptable and tried to explain the amount of time and money we've wasted trying to deal with this company. Then he, Nathan, proceeded to hang up on me mid-sentence. We're pulling up phone records now to start a claim against the company. Hopefully something will be achieved by this post and our complaint with the Better Business Bureau.

8773103251442745

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Patti said...

I consider myself to be a pretty tough cookie, but Comcast has me frustrated to the point of tears.
In the past 3 months my bill has jumped from $85, to $244.
Each month I have called to make adjustments, been assured of changes to make my services more affordable, and it keeps going up.
Today I again called to try and make sense of it all. After going through a service rep that was unable to make sense of my bill, I was transferred to what I consider to be the closer. A polite person but monotone, fast talker that repeated the same thing so many times, I'm pretty sure I'm stupid for not instinctively knowing all the things about the Comcast packages that were rattled off.
I was told the package I was on for a year long promotion was no longer available (it's been 6 months). Just last month I was told not to worry, that nothing would change until December.
As of today, my new plan would make things more affordable but will go up in six months and does not have half of the things my previous plan has (ie free HBO and other channels considered to be "premium").
I asked for an e mail or letter to reflect new changes, as I am tired of being promised new changes each time I call and never see them on the bill. I was told this is not possible, so I am at Comcast's mercy and will have to wait until my next bill to see if it actually occurs (it never does).
I am so tired of this run around and deceit.
Don't offer me a package for a year then decide to eliminate it 6 months in and not even notify me.
Don't tell me my bill will be one amount each month, then have it fluctuate $150.
Don't assure me each month when I call, that changes have been made to my account to lower my bill, then have it jump to a ridiculous amount with services I never ordered or use(Deluxe Disney and Sports).
Don't offer to mail me "free" devices I never get to help reduce my bill.
There has to be a better cable company out than can offer a straight forward package and be truthful about it.
If you know of one, please E mail me, I am ready for a change before I have a nervous breakdown over the ridiculousness of TV!

Mike R said...

This a running text of the process and how long it took to get the HD service in my home.
The gentleman could not installthe HD boxes for the first time on the 23rd. Claimed the boxes were bad.
Set up internet and cable connections with no problems. However the running of the cable was shoddy.Said that the ground crew would come out to finish diggin in the lines. The installer made himself quite comfortable. Friendly ,good natured but sat on our furniture like he was right at home. Could not complete the install.
Earliest appointment for someone to come back and install boxes was on the 10th of July. Stayed here all day waiting with no one showing up to complete the install. Called after 11 PM complaining about no one calling.
Informed me that they could send me the boxes and I could install them. They came on Monday after noon. Could have done that the first time.
Attempted to install boxes, called for them to activate the boxes. Activation failed , set another appointment for service.
Set the appointment between 11 and 3. Technician called before 9, let it ring once,left no message or callback.
Had to call for another appointment for Friday July 16, 2010. This technician finally completed the install.
Lost time from work 26hrs.
Expect no charge for installation.
No charge for the period of 33 Days of service on the Cable side.
Phone was not connected correctly. They actually sent me a bill before they had the service completed. If your like me , don't pay until they drop there charges.

Anonymous said...

Ticket number 301011
I recently moved into a new apartment community with Comcast as the cable/internet provider. After setting up an apointment to have this setup I was informed that I needed to be entered into the database (my apartment does not exist in Comcast' DB). Every other apartment in my building exists in Comcast's system except for mine (it actually goes 404, 405, 407, 408. Somehow my apt 406 is missing!?). So I called Comcast and created a ticket on June 28th. I was told it would take 7-14 business days (a period which has been expired) for someone to come out and visually confirm the existence of my apartment.
To date I have been in touch with comcast almost every weekday since July 5th to see if there are any updates. At varying times they've told me it could take another month, that its being expedited and would be done within 24 hours, and that there is nothing to be done about it, I'm on a list and I would be serviced in the order my ticket was recieved. A majority of the people I've been on the phone have been exceptionally understanding but the situations is ridiculous at this point. I was given a timeframe and it has expired with not even an update or an excuse. I have drafted a letter to the better business bureau because I am frankly that irritated with the situation. I have even been looking at Direct TV despite their relatively problematic internet possibilities.

I do not have an account number as I am still not account. However my ticket number is 301011.
-Fed Up In VA

Anonymous said...

typical comcast... basic cable is what i pay for... 31 channels and that is acceptable for me bc i could not afford more... that was three years ago. now, those 31 channels have been taken down to 20 channels, at comcasts descretion. of course, my bill didn't go down, just the amount of channels for the money. no explanation, no nothing, just typical comcast bullsh__!!! RIP OFF. THEY ARE MESSING WITH SERVICE BC THEY CAN, BUT NOTHING LASTS FOREVER, SOMEONE WILL OUTSERVICE THEM AND PUT THEM OUT OF BUSINESS SOON ENUF. COMCAST, YOU WERE STUPID TO TAKE MY LOUSY 11 EXTRA CHANNELS AWAY, I WOULD GO WITH ANOTHER SERVICE BEFORE BUYING ANY OF YOUR 'EVERCHANGING' CHANNEL PACKAGES... I WANT TO BE ON THE SIDE OF THOSE TAKING MY PURCHASE ELSEWHERE. NOW I KNOW WHY SO MANY PEOPLE HAVE SWITCHED!!! WAKE UP... THINGS ARE DWINDLING!!!

JediZombie said...

Well folks, here I am again. It has been a long time since I have had to post anything here. Once my previous issue was fixed, I have honestly had smooth sailing with my comcast internet service.

However something has come up that none of the people have been able to help me on the phone. I have spoken to Gustavia, and George Wright (A supervisor) and another person that I am pretty sure was in another country. While all of these people except the last one were all very polite (why didn't write down the mean guy's name?) they all told me the same thing. Without an active account, we can't help you.

Let me explain. My wife and I had a baby about 4 months ago, things got expensive and we lapsed on 2 payments. I called and canceled my service before getting more fees added on. It took awhile, but I finally got my service disconnected. The tech came out and took our modem as well removed something off the line running to our house.

Here is the problem, ever since he has been to our house, there is a line hanging down into my back yard. I can't mow, and I have to watch my dog very closely when I let him out so that he doesn't get hung!

The people over at comcast have told me that since I have currently have no service (no active account) that there is no way they can put in a ticket. Honestly I can understand this, there system is not set up to handle this particular situation, however, how hard is it to make a phone call to the tech or contractor and tell him, "the disconnect you did had an issue, go back and take a look."

I am certainly not going to try to do anything to it myself, I am not trained for that and don't want to get hurt. Although it is coming to that, if I can't get comcast to send a tech and fix it. I know it won't even take but about 10 minutes.

My old account number is

Account Number: 8777701840747395

My service ticket number number on this issue :23980

Which is another point of contention, how can they give me a service ticket number on an "inactive" account but not get a tech.

I fully intend to pay my balance and restart my service with comcast. But that won't be until my wife returns to work, which anywhere from 2-4 more months. I simply cannot have this line hanging in my backyard and creating this hazard that long. It is not my line, I do not own it or have any rights to mess with it, but it has no rights to interfere with my life either.

Please comcast, I emplore you, I have been patient and polite this whole time. However I am at the end of my nerves here.

JediZombie said...

Well folks, here I am again. It has been a long time since I have had to post anything here. Once my previous issue was fixed, I have honestly had smooth sailing with my comcast internet service.

However something has come up that none of the people have been able to help me on the phone. I have spoken to Gustavia, and George Wright (A supervisor) and another person that I am pretty sure was in another country. While all of these people except the last one were all very polite (why didn't write down the mean guy's name?) they all told me the same thing. Without an active account, we can't help you.

Let me explain. My wife and I had a baby about 4 months ago, things got expensive and we lapsed on 2 payments. I called and canceled my service before getting more fees added on. It took awhile, but I finally got my service disconnected. The tech came out and took our modem as well removed something off the line running to our house.

Here is the problem, ever since he has been to our house, there is a line hanging down into my back yard. I can't mow, and I have to watch my dog very closely when I let him out so that he doesn't get hung!

The people over at comcast have told me that since I have currently have no service (no active account) that there is no way they can put in a ticket. Honestly I can understand this, there system is not set up to handle this particular situation, however, how hard is it to make a phone call to the tech or contractor and tell him, "the disconnect you did had an issue, go back and take a look."

I am certainly not going to try to do anything to it myself, I am not trained for that and don't want to get hurt. Although it is coming to that, if I can't get comcast to send a tech and fix it. I know it won't even take but about 10 minutes.

My old account number is

Account Number: 8777701840747395

My service ticket number number on this issue :23980

Which is another point of contention, how can they give me a service ticket number on an "inactive" account but not get a tech.

I fully intend to pay my balance and restart my service with comcast. But that won't be until my wife returns to work, which anywhere from 2-4 more months. I simply cannot have this line hanging in my backyard and creating this hazard that long. It is not my line, I do not own it or have any rights to mess with it, but it has no rights to interfere with my life either.

Please comcast, I emplore you, I have been patient and polite this whole time. However I am at the end of my nerves here.

JediZombie said...

Account Number: 8777701840747395

Ticket Number: 23980

I'll try to be brief about my issue. My wife and I recently had a baby and got behind on some bills. We got 2 months behind with comcast and decided to cancel in order to save some money. We had a tech come to disconnect us, and take our modem.

Once the tech left, I noticed that we had a cable hanging down in our backyard. After carefully looking we can tell that it is comcast's wire.

I called 1-800-comcast and was told (very rudely) that there is nothing they can do. I asked this person (whose name I regetably did not write down) that I wanted to speak someone who could help me. He said a supervisor would call me.

No call came, so I called again a few days later and spoke to Gustavia. She was very nice and seemed to genuinely want to help me, but since I don't have an active account, there was nothing she could do. I asked her if she put me in touch with a supervisor and she said she would but that they would call me back.

I thanked her and waited. To my surprise I did get a call from George Wright. He also seemed like he wanted to help, but kept telling me that without an active account he could not put in a service ticket.

I understand that their system can't handle this particular situation, however...

The cable hanging in my backyard is a hazard. It hangs low enough that I have to watch my dog when I let him out , so that he doesn't hang himself. I can't mow my lawn either.

I am not trained to take care of it, I fear I would hurt myself while not knowing what I was doing. The tech that disconnected us is the one who didn't do this right. Why am I being told that the only way to fix his bad job is to start service again.

I do want to start my service again, but that is in 2 - 4 months, when my wife returns to work. I can't have this wire in my yard that long. Comcast's people, while mostly polite, can offer me no solution to getting this hazard removed. The supervisor even told me that he can't escalate my call any further.

I was told that my only other course of action is to get online, however without an account, the people on the online help won't hardly talk to me, plus they aren't even on the same level as the supervisor.

I emplore you comcast, fix this before someone in my household gets hurt from the line, actual physical harm done to a human being, all because you won't send the tech back to fix the problem he caused. The lawyers will love that, but whoever gets hurt certainly won't.

If anyone here has any ideas or knows someone who can help remove this line, please let me know. email me jedizombie@gmail.com.

JediZombie said...

Account Number: 8777701840747395

Ticket Number: 23980

I'll try to be brief. My wife and I recently had a baby and got behind on some bills. We got 2 months behind with comcast and decided to cancel. We had a tech come to disconnect us, and take our modem.

Once the tech left, I noticed that we had a cable hanging down in our backyard.

I called 1-800-comcast and was told that there is nothing they can do. I asked this person that I wanted to speak someone who could help me. He said a supervisor would call me.

No call came, so I called again a few days later and spoke to Gustavia. She was very nice and seemed to genuinely want to help me, but since I don't have an active account, there was nothing she could do. I asked her if she put me in touch with a supervisor and she said she would but that they would call me back.

I thanked her and waited. To my surprise I did get a call from George Wright. He also seemed like he wanted to help, but kept telling me that without an active account he could not put in a service ticket.

The cable hanging in my backyard is a hazard. It hangs low enough that I have to watch my dog when I let him out so that he doesn't hang himself. I can't mow my lawn either.

I am not trained to take care of it, I would hurt myself from not knowing what I was doing. The tech that disconnected us is the one who didn't do this right. Why am I being told that the only way to fix his bad job is to start service again.

I do want to start my service again, but that is in 2 - 4 months, when my wife returns to work. I can't have this wire in my yard that long. Comcast's people can offer me no solution to getting this hazard removed. The supervisor even told me that my only other course of action is to get online, however they give me the same answer - no account, no help.

I implore you comcast, fix this before someone in my household gets hurt, actual physical harm done to a human being. The lawyers will love that, but whoever gets hurt certainly won't.

If anyone here has any ideas or knows someone who can help remove this line, please let me know. email me jedizombie@gmail.com.

Carole said...

My ticket number is 369137 and after reading through these it is apparent that my issue is no better or worse than anyone else's. The question then is why -- why would any company continue to operate in this way. There are people on the phone who are powerless to solve problems, who promise to return phone calls and don't, who seem to take current customers for granted knowing that we have no other choice. I've seen reference to how wonderful Verizon is -- not really. I played the game -- I worked both to make sure I had day one service when I moved because as a small business owner I can't afford to not have internet. Sure enough September 1 came and went. Verizon contracted with me for phone, tv and Internet, hooked up the phone and didn't even bother to tell me that the contract was modified because they decided it was too big a hassle to deal with my city govt to offer internet service. so much for that whole "recording" of yoru contract agreement.
I guess the bottomline is that the cable and internet companies are operating like any other utility -- no service, no resopnsibility and no accountability. and we, the consumers, are left to fend for ourselves.
Today I phoned the Comcast CEO office and spoke with Derek Smith. He -- like the other people I have spoken two twice a day for the past 23 days -- pledged to call me back tomorrow. We shall see, but I'm not holding my breath. IN the mean time, my stress level is high, I figure I have lost two-thirds of my income for this month, and have spent at least two hours per day calling and begging for service. Now you might think I am on the side of a mountain somewhere, middle of the desert, third world country -- no. I live across the street from Reagan National Airport in our nation's capitol.

M.E.H. Meh said...

Account number 0561326079903

Comcast is an asshole. They said the Giants game would be broadcast in my area, and they fucking lied to me. Now, I'm missing the game. If I had known, I would have gone to a bar to watch the game, but instead, I'm sitting at home, not enjoying being fucked over by fucking stupid assholes. I tried to make them feel as bad as I do, without using any curse words or yelling. I said that if I could, I would drop comcast this very minute, if I had another provider I could go to, even if I had to pay 30% more for their service. I said that even if comcast gave me fifty dollars off of my bill next month, it wouldn't matter because I've already been screwed over. I said that I would gladly pay more money to another company just so I could try to make comcast feel as screwed over as I am right now. The person said they would pass that info on to a supervisor, and I said that that wouldn't do any good because I called specifically to find out if the game would be broadcast, so that I could change my plans if I needed to so that I wouldn't miss the game. I said that it doesn't matter if she passes the info on to her supervisor, because nothing will change, and now I know that when I call comcast for information about my service, all I will get is someone one the line who is full of bologna. Congratulations comcast, you are now a permanent, lifetime entry on my shit list of shit lists.

JBanks said...

Hello,

I am typing this while I am currently waiting to be transferred on Comcast's live chat to somebody who can help me further. I have already waited 15 minutes for help and wanted to see if I could type an entire complaint letter before I am finally helped. My problems with Comcast are with their promotions and billings. A few months ago a purchased my own modem for the internet because I was tired of renting a modem from Comcast. When I set up the product the lady on the phone informed me that I could no longer use my digital voice feature, which I was fine with since we don't use it anyways. I asked her to remove that from my account and she said she would take care of it and I would notice the adjusted price on my next bill. My next bill needless to say came in at exactly the same price as before. I talked to a rep on Comcast's live chat for over an hour trying to figure out the problem. She insisted that I received the credit but it was only a one time deal. This was not a good answer for me since it was supposed to be cheaper per month. After a while longer I finally figured out that they had dropped me from my triple play discount and so the money I was saving from the phone being taken off, was being put back on due to being taken "Off of promotion". To me it seems ridiculous that I would pay the same price to have phone service or not. Anyways I asked the rep if there was anything they could do to make me a happy customer, and she said only if I were to upgrade or downgrade my account to get a promotion for 6 or 12 months. I said I was interested in upgrading my internet and she said I had to be transferred to sales and now here I am, still waiting to be transferred. I find it ridiculous that they told me my bills would be less because I got rid of the phone service, but then turned around and raised my basic price up to cover their losses. This is not my first grievance with Comcast, as I have let many issues slide in the past but now I feel like they are blatantly trying to take me for a sucker who pays the same price for less product. My account number is 8155600392932672, hopefully something good will come of this post. I am going to close my chat window with Comcast as I have now been waiting for 30 mins and have much better things to do with my time. Thank you for all your support and for keeping this website going.

Scott P said...

Last night I was on the phone with Comcast for nearly an hour trying to get a billing issue resolved. My bill went up 50% from one month to the next from about $90 to $135. Whatever promotion I had on my account apparently ended with no real warning except a note on the bill identifying the expiration date for the promotion. Of course, when you pay your bills online through them, you never see the note unless you open the pdf bill which there's normally no reason to do when you are on the bill pay screens.

I spoke with three different people. The first two were ok and were generally polite, but didn't provide much help. The first representative, Heather, was a billing associate and all she really could do was tell me why there was the change and then transferred me to their sales group to discuss what plans they could offer. Unfortunately, I didn't catch the second woman's name. However, aside from just not being helpful, she didn't really do anything wrong, and she's not the reason I came here to complain.

The real issue was with the third person I spoke with. While the other two associates were polite and identified themselves immediately, this third male was belligerent and uncooperative. Anytime I asked him a question, I either received silence or condescending responses. When I asked him for his name, he would only identify himself as "Mr. Kelly". While every other Comcast employee I've dealt with that night and in the past has given me their first name, he made it very clear that he was better than everyone and could only be referred to by "Mr. Kelly". When I asked him for his operator ID or employee number, he tried to skirt the question by again restating his name was Mr. Kelly. He finally gave me "D38" as an ID, though who can be sure he didn't just make that up to appease me at that point?

At one point during the call he stopped talking all together for at least a 5 minute and probably closer to 10 minute period. During that period, I even made a comment that I thought he had hung up on me (to my wife in the background) and rather than respond and let me know he was still there, he sat there in silence, clearly hoping I would hang up on him because he wasn't talking. It was rude and unprofessional.

I have been a Comcast customer for at least 5 years on my current account and have been a customer through other accounts for over a decade. For the past few years, I consistently have stood up when people bashed Comcast and told them that the company has gotten a lot better and recommended that people give them a chance. Apparently I was wrong and I won't be making that mistake again.

I think my favorite part of last night's call was when I told them I didn't want to pay $135 for services and wanted to know if they had a package deal they could offer me. Their response was to offer me a $150 package with more services I didn't want. How does it make sense to offer a customer the opportunity to pay more when they are calling because they want to pay less? That is really poor service.

Ultimately what it comes down to is that I will be seriously considering Verizon now for service. After doing some research (while Mr. Kelly silently sat on the phone with me hoping to get me to hang up) on it, I found I can get roughly the same level of service for only $90 from Verizon. I've been a Comcast customer for years, but if Comcast won't work with me and if this is how Comcast treats there loyal customers, then I have no choice but to cancel all of my service and give them nothing.

When I asked for their contact information for customer complaints, I was given the runaround again and told they didn't have one. It's real nice being told by an employee that the company doesn't care about your opinions or your account. If Comcast actually cares and reads this, I am account number 20001087767122 out of the Cherry Hill, NJ office.

Ryan said...

Hers my story!.. Ive been transferred a countless amount of times, hung up on in the middle of transfers countless times, transferred to a Toyota dealership, and Im not even a customer yet!!!

An email I sent about 30 mins ago...

"I have called the Comcast location near my new address in Arlington, VA, the customer service dept, and the collections dept. I have also been in the branch in person to try and resolve my outstanding and rediculous issue. I have tweeted Comcast, and even sent one directed to a corporate memebr of Comcast, still all of this has not helped.

I understand Comcast has the necessary corporate procedures and rules in place to protect its best interests. My problem is solely due to the ignorance and terrible judgment of a previous tenant in my apartment building. I just recently moved from Dallas, TX, to Arlington, VA 22206 for a job promotion and have had the worst experience trying to setup cable and internet service. If I could've chosen a different service I would've done so already, however I have to sit and wait until a miracle happens for me to actually be able to get service and become a new customer to Comcast.

I originally requested for a new customer setup/install of a cable/internet package before I moved in on Feb 5, a week in advance to my move in date. Its now March 15th and nothing has changed. I have already sent in the copy of my new lease, an old utility bill, and copies of my drivers license and social security cards. I know it takes 2-5 days to get off a "Non Servicable Address", but this has been the worst experience Ive ever had trying to get a simple luxury and NEED installed (since I have to work from home at times). The account or reference/account number in question is 05613-946851-4. No one in the collections department or customer service dept has been able to help.

I hope someone in this organization can actually be diligent and help a future, paying customer out!.. So far I am more dissapointed in this company and its service than I have ever been before. If I treated my clients in my business like this I wouldn't have any clients left."

Brian said...

I signed up for comcast triple play and was suppose to get a 200 dollar visa card. When I did not receive this I called comcast. I was directed to their rebate center and the girl BNU hung up on me. I tracked down their corporate head quarterd and talked with another customer service department and left my complaint. I was suprised to receive a call a couple hours later. However, the lady I spoke with made excuses why I did not get my rebate. She said I did not fill out something when I signed up. I know I filled out everything they asked for. This lady also said that they do not have a rebate in the amount of 200 dollars she said it was for 150.00. As soon as I got tired of asking her for her for help I went bacvk to the website to see if the rebate was still there. It was for 200.00 dollars. How can they have someone to call me about rebates when they do not know about the available rebates. I recommend that anyone looking at comcast think again. How can iyou trust a company that does not follow thru with what they offer you when you sign up. Brian Brooks 8771200020186421

rohini said...

it was realy wonderful blog..!

Anonymous said...

SCAM ALERT: Xfinity (Comcast) sent a batch letter July 21, 2011, telling Valued Customer by "an error" I was getting too many channels last three years and they will be reduced August 4 but I should call 855-254-8689 to correct any mistake. That number is for Promotions which tries to sell a service upgrade. The billing number is 800-266-2278 for anyone who got this PHONY-SCAM-HOAX letter from crummy Xfinity front for Comcast up to same old sneaky tricks. A Sam Alert

Garret said...

I have been using Comcast for there services for a little over a year now. When i set up my services i got the 12 Mbps internet and also i got the basic cable package. I wanted a bit faster internet so on top of the 12 Mbps i added 10 Mbps to it to total 22 Mbps. This was added on for only an extra $22 a month with my bill totaling around $125 a month. When i got on the internet for the first time i did a speed check and the results were 22 Mbps then it would drop within about 1.5 seconds to exactly 12 Mbps. I had always thought that the problem was on my part because i had an outdated rougher and an older motherboard in my PC. Over the coarse of the year after first starting the service i had finally replaced everything on my end that had to do with my internet connection. The problem still persisted never getting above 12 Mbps. I got on live chat with a Comcast "rep" witch after she looked over my account said that there were two internet codes on my account... one was for my 22 Mbps that i have been paying for for over a year now and another code for 12 Mbps. The rep then deleted the code and reset my modem from her end. Once she finished up she told me to do the speed test witch turned out great.... I was now getting my full speed! I was so happy but now the only problem that i had was my over paying for the year that i have had the service. The rep said it would be no problem and she gave me a number to call for the billing department.

The next day i called the billing department and that rep saw what the problem was after looking over my chat with the rep the previous day and she offered a refund. The refund would span over the next YEAR AND A HALF.... yes thats right... she offered me $20 a month for 6 months then $10 a month for 12 months off of my bill. I declined the offer and so she had to put me on hold for a supervisor. I guess the problem was escalated because of the amount of money witch was $240 for the $20 extra a month for 12 months i had payed. The rep got back on the phone and said i would get a call from the sup. the next day.

The third day i got a call from the supervisor. She reviewed the notes on my account and then started asking me questions like i was in an interrogation for committing a crime. she wanted to know why it took me a year to get my internet speed problem resolved.... i told her as she can read in the transcript from my live chat that i thought the problem was with my equipment. ( wireless router or my motherboard) and after i finally got it all replaced i still didnt see a change in my internet speeds so that is why i got on live chat and the rep told me about the extra code in your systems. The supervisor i had to explain my problem to again then told me that she did not think that i was going to get a refund because there was no proof that it was there fault and it took me a year to get it fixed. I guess that is when i went off.... lol She then got off the phone to talk to her supervisor. Once she got back on she said that she had put a claim in and that i will be hearing from the department the next day. She also guaranteed that if i did not hear from the department then she would personally call me that day to take care of the situation. I did not believer her so she gave me her name and ID NUMBER witch is (((((((((( Amia ID # 2z6)))))))).


It is day three of waiting on Amia ID # 2z6 and or the claim department to call me. Also my wife witch is also on the account called and filed a claim with the billing department. She is supposed to hear from them tomorrow.... lol

I will get this resolved and i really dont care what it takes.. To me it is about PURPOSE now.

ACC # 8220177091238116

Dattatreya said...

This is how my nightmare started with Comcast. It's a big story, but will try to keep it short with the timeline.

I had ordered xfinity internet on Dec-31-2011 by calling 1-877-378-9407 with respect to the marketing material. According to the mail, the cost was $19.99. Luckily that sale representative told me that I can get it for $14.99 as the $19.99 promotion was no longer available. I was very happy as I was okay with the low speed. Later I called up the local comcast office (913-782-4466) and went for self installation to avoid the installation charges. The customer representative was very good and he went through how to do the self installation and arranged some one to come and hook up the internet cable behind my apartment on the next Monday (Jan-02-2012) itself. That guy took down my modem's make/model/serial number. The next Monday (Jan-02) evening, I was able to connect to internet. It asked me to setup the account, which I did. Everything was fine until Friday (Jan-06) around 2pm, later it suddenly stopped working. I try to troubleshoot it without much success. I called the customer service around 3.30PM Central Time and he told me that my service is disconnected. Looks like some one from Comcast came on Friday around 2pm and disconnected the service. The reason - some other service provider is using the cable outlet, so they had to do the full installation. I was very angry, because my service was working very fine from Monday till it was disconnected by that crooked Comcast guy. He not only disconnected the cable, cancelled the account also. Comcast customer service was not willing to accept their fault. He told me that the only way they can provide me the service is getting a professional installation person coming to my apartment. I agreed to that. When the Comcast professional installation person came, he told me that the Comcast internet cable was disconnected in the back of my apartment. So, he told me that other person who had come yesterday done that. He told me that it's Comcast mistake and asked someone over his handheld device to wave the installation charges. He told me that monthly charges were $39.95. I was shocked as I was under the impression that charges are $14.99. The customer service agent yesterday (Friday, Jan-06) did not tell me.

Comcast customer service agent is not willing to accept the fact that they are the one who promised me to provide the service for $14.99. They talk as if I had talked to an independent person instead of Comcast. There is no ownership or say, complete disconnect from what one customer service agent promise/say to the other. It is really pathetic and Comcast need to take the ownership.

I called up the customer service agent again on Saturday (Jan-07), the billing department customer service agent told me that he can't do much. He was unwilling to accept the fact that it was the Comcast who had offered me the service at $14.99 exactly a week back.

If any one from Comcast reading, here is my account number 8772 1034 2086 0778. I hope you can verify the information provided and resolve the issue.

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Floyd said...

Comcast charging it's customers to come fix Comcast's own problems. Would a lawsuit stop this unethical practice?

I don't want to make money off a lawsuit, but I do want these unethical charges to stop. They do this to their customers all the time.

They charge $28 for a service call to come out and fix their own problems.

Here's what just happened to me: My internet was working, but very slowly for a few days, and after troubleshooting all I could on my own to no avail, I had a technician come take a look at it.

They found that - through no fault of my own - the Comcast boxes had some issues that were causing my internet to go slow. (It's not my fault they lease out old, shoddy equipment.) They fixed it and charged me for the visit - to fix their problem.

This isn't the first time I've been charged for visits like this and then had to call to get the charge removed. Yes, it was removed but I don't even think I should have to call - and think of how many customers get charged like this, as it goes un-noticed on their bill.

Has this happened to someone else? This seems highly unethical. If anything, I think I should be able to charge THEM $28 dollars for paying for a service I didn't receive. (By a credit or refund.)

Can they legally do this? What can we do to stop this? Would a lawsuit get them to change their policy?

- Someone who cares about consumer affairs, advocacy, rediculous charges and unscrupulous practices.

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Anonymous said...

To Whom This May Concern:

I wanted to share with you my recent experience with Comcast. I was excited to have cable for the first time in 2 years, and I called Comcast hoping they would be able to serve as my provider. I called about a week ago to schedule the appointment and was disappointed to hear that you wouldn’t be able to schedule an installation until much later. I understand that I live in a densely populated area, so I was more than understanding regarding the late scheduling. Despite that, I called every day to see if there was a cancellation, eager to get the cable and internet hooked up.

Yesterday, I was scheduled for my installation. Although I was scheduled to install from 3-5pm yesterday, I took off after lunch around 1 to make sure I was there for the technician. I was in the apartment the entire time. Leaving only briefly to go across the hall (where I left my door open and was able to see my apartment at all times) to do laundry. Allegedly, your technician claims to have been there from 3:00pm to 3:20pm, and left a note on my door saying “Sorry we missed you! Please call Comcast to reschedule!” however, I can confirm that he never knocked or called my phone. I called immediately to express my dissatisfaction and ask if they could return. After the representative apologized, said she would send someone immediately, I waited until 6pm, when I called and found out no technician would be coming. I will not be calling Comcast to reschedule any installation.

I am not going to lie to you and tell you I am someone important or influential; I am not. But I wanted to take this time to let you know how thoroughly disgusted I am with your customer service, how I took off work –costing me money- and waited around for over 6 hours to try and pay you for an installation, after which you would be receiving $80/month and probably never would have heard from me again. I know you have a lot of customers and in the long run, my contract matters little to you so this email will only end up in your delete pile.

There is a positive end to this story. I immediately called Direct TV, found out they are cheaper, offer free installation, and are coming to set up in what is considered record time compared to Comcast. I sincerely hope you take this opportunity to think about how you treat clients, potential clients, and just people in general.

Respectfully,
[name redacted]
Or as you probably refer to me Order Number is: 467342863.

HappyComcastCustomer said...

I've yet to have a bad experience with Comcast Customer Service or a Technician. However I will say I only really see a Technician when I transfer my services to a new location. Rarely have I ever had a Technician out for a service problem.

Anonymous said...

My complaint is primarily that Comcast refuses to put their offer to me in writing (email or letter). I was offered a special promotion that was not reflected on my bill. When I followed up, I was told there was no record of this offer. After many, many, many calls I have finally been credited and told that the original offer would be honored. I ask for an email to confirm the terms, I am told they will not put it in writing (company policy). So I ask what to do if the pricing changes in three months . . . just trust us is the answer I am given. I point out that I tried that before and it didn't work out so well . . .

Jay C said...

I was a Comcast CAE or Account Executive for 3 whole years! I was surprised I made it that long! I have to agree with all the disgruntled employee and negative customer service posts.I saw the occassional Satisfied Comcast Employee and those were usually the ones who were friends or relatives of one of those LESS THAN COMPETANT SUPERVISORS who micromanaged. The Brown Nosers got places and NO I am Not Disgruntled. I made money at Comcast,but the Owner Mr. Roberts is just one of those out of touch FAT CATS that fit with the Elite in our system. Out to screw everyone for bottom line.
Yes,many problems were due to Technicians. I did receive calls from irate customers who wanted to SHOOT the Next Technician sent to their Home Threatening to Put a COMCAST SUCKS SIGN on their front lawn. The real problem is that, the public keeps paying 125-200 per month for old reruns, many channels they don't need and substandard service. A few freebies shuts them up!

Jay C said...

Comcast games included unrealistic sales goals set when, the company knew business was slow or dropped off, while they had repeated hirings of new recruits and temps. I regularly diffused highly agitated customers and made them into productive customers, but, not so much as a thank you. Comcast would send signals to boxes from midnight to 3 am to blow up illegal boxes and to catch people with illegal hookups. Many people would get their TV's damaged or blown out, and Comcast knew they were doing it, but, would attempt to deny it.
Games were played with me, trying to blame me for things,I had no connection to,showing me accounts I had not even accessed and proved, were not mine. Then, Comcast got step tracing software to watch every screen we entered and to see if we skipped steps or were doing our jobs or going into accounts we were not supposed to access, etc. Although,I was always polite, accurrate,thorough and was 125 per cent above sales quota, My newly appointed young female micro manager, sought to find every occassion to listen into calls and then critique them, finding issues that, did not exist.

Jay C said...

When at Comcast,I was responsible for taking care of an elder parent and had only one highway that would allow me timely arrival to work. If, there was traffic or an accident or bad weather it could make me slightly late. Because, my manager was unable to find any issue to fire me, she then focused on the fact that, a few times I had problems signing on and signed on late and if, I was tied up on the highway, I called in because, maybe I was behind a snow plow and could not pass or something like that. I was written up and told Zero tolerance. Next time I would be terminated.*This was in part because the company had opened a new call center and wanted me to relocate an hour north and it was not cost effective for ne. I encountered a Car accident that, shut down the highway only one exit from where I had to get to Comcast. I advised my supervisor and HR of this fact beyond my control even getting the State Police Log to prove it. They could care less and terminated me walking me out before everyone like some criminal who just robbed the company! All of my personal effects on my desk and in my draws were kept by the company. HR later claimed they tried to ship them to me when, I should have been allowed to take them upon termination. I should have filed a report for theft with police. I never did get my items back. Maybe my managers liked my personal property and stole it! There are commentaries on this blog where employees had employment abuse claims where they could have sued and obtained an Employment attorney for discrimination and abuse. The problem with the law, is that, it is OPEN DOOR POLICY and employment at will, so they can lie, cheat, make up any excuse to terminate anyone. As for the Comcast employees that, think Comcast is SO GREAT,if they had not worked in Customer Service, they can not comment, because, they have no idea how much crap some of the customer service reps have to deal with. You have to hear people yelling, screaming, calling you names, pissed because they have to wait long periods on hold 20 or more minutes and have to wait to get cable fixed. I know I did a good job,but, I saw the Prima Donna Supervisors who did little work and acted like queens finding fault with others, while they had sadistic smiles on their faces. Those who brown nosed,got places. I would never waste my money on cable.I agree supervisors did tell CAE's to fudge their way through things, make things up or defer issues if, there was a major problem or if, the service issues were Comcast's fault, such as in a DPU or multi family house where the technician disconnected an existing cable subscriber to connect a new install. Mr. Roberts is too busy putting in Spiral Stair Cases and building Mansions in Truro down Cape Cod, MA. to care about his customers as they are just numbers and easy cash in his pocket. The turn over of employees at Comcast was mindboggling, as it was a mill to use people and keep wages down. This is the problem with big business, all for the people at the top and screw the people who are the back bone of the company.

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9722 SMITHERMAN DR.SHREVEPORT,LA.71115 ITS BEEN 5 MONTHS COMCAST NIGHTMARE RUNAROUND. IN JANUARY 2013 COMCAST BORE UNDERGROUND UPGRADE SERVICE WIRING AND CUT OUR ELECTRICAL SERVICE TO OUR HOUSE. WE LIVED HERE 16 YEARS WITH NO PROBLEMS. THE DAY AFTER COMCAST LEFT OUR LIGHTS BEGAN TO BLINK WHEN EVER A MAJOR APPLIANCE WAS TURNED ON. SWEPCO (SHREVEPORT ELECTRICAL CO.) CAME OUT AND TOLD ME THE VOLTAGE HAD MAJOR FLUCTUATIONS DUE TO A SERVICE LINE CUT UNDERGROUND AND THAT WE WERE RESPONSIBLE FOR THE SERVICE TO THE TERMINAL IN THE BACKYARD. I HAD TO HIRE AN ELECTRICAN TO REPLACE OUR UNDERGROUND SERVICE TO THE HOUSE AT 9722 SMITHERMAN DRIVE, SHREVEPORT,LA.71115 AT A COST OF $1650.00 WHICH COMCAST HAS NOT REPAID A PENNY OF TO THIS DAY MAY 13,2013. I HAVE TALKED TO COMCAST PEOPLE ON THE PHONE IN MANY STATES TRYING TO GET SOMEONE TO ADDRESS THIS PROBLEM WITH NO SUCCESS. COUNTLESS HOURS ON THE PHONE. HELP!

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Anonymous said...

In mid May I contacted Comcast to see if there were any discounts available to longtime customers. I was informed that there were and was given a quote that would reduce my monthly charge. I also discontinued Showtime in order to save money. On May 22 I was send from Comcast a an order confirmation and summary of my order. In that order summary it was listed that I would receive a HD Technology fee of one dollar for 12 months. This is an $8.95 discount to the normal fee. I received this discount for one month and now I am being charged this fee. My monthly fee is now approximately five dollars less than before the call. If I didn't drop Showtime my fee would be five dollars. I have discussed this with a two Comcast representatives and was told that it was not part of my contract. I believe Comcast is guilty of deceptive practices. How does one get a discount and have a bill be higher than before the discount?
8773102650148945

Anonymous said...

Live in Philly where everyone except the mayor and Cohen hate comcast. I finally rid myself of the beast some time ago, but wanted to share just one of the intelligent & thought provoking chat conversations I had with one CS rep. Classic comcast. They had just upped my bill $22/mo; 300% in 3 years. I had the most basic of basics tv plans + internet. Now use an antenna & get many more stations.

• Me > If this is the best that comcast can do, I'm going to be forced to simply take advantage of Philly's free wi-fi zones and forget about paying for internet. I'm on a fixed income and just can't afford this anymore!

• Teobert > I understand. I also have my own services at home.
• Teobert > Thank you for the information.
• Teobert > Please allow me one moment to pull up first your account.

• Me > Is $87/ month the best that comcast can do?

• Teobert > Thank you for patiently waiting.
• Teobert > I have pulled up your account successfully.
• Teobert > I can see here that you have the Internet and Cable service with a monthly rate of $85.95.
• Teobert > Let me see what I can do to lower your bill.
• Teobert > I have here the Digital Prefered and Performance bundle for Internet and cable for only $79.95 good for 6 months.

• Me> And how is that better exactly???
• Me> Did you not hear me? I'm paying $87/mo and IT IS TOO MUCH.
• Teobert > As per checking on your account, the package you have is not in bundle.
• Teobert > You can save if you will have a Bundle package.

• Me > Seriously? Do you not see that $79.95/mo + the fees/taxes, etc. is going to be as much as the total that I'm paying now?

• Teobert > I understand. Its actually $79.99 for the service and $2.63 for taxes and equipment fee so that a total of $82.62 only.

• Me> Whoop te do! A big $5! Boy I can really have a par-tay on that, right?

• Teobert > Yes. You can save $5 for this package.

Idiots!

bigfishjoe1 said...

hi my account number is 8778101011276408
comcast has been ripping us off for over 3 years now we have the bundle and now they are chargeing us $00-$500.00 dollars a month and shutting us off every 1-2 weeks and charging us a late fee and reconnecting fee i'm going to sue them or better yet total up all of the over payment we made to them and sending them to my own collection agency till i recive all the over payment i made this past 3 years! then go to direct tv instead of comcast they keep calling harrasing me and messing with my tv box making it blink off and on and horrible internet connection issues not to forget the crappy encore movies and never changeing there on demand movies for ever.they make you pay up the a$$ in money and give you crappy service and lie to you never crediting you when they know they are wrong .i will not pay $500.00 dollars for this when the bundle is only $190.00 a month!
thanks allot comcast!
signed bigfishjoe1.

Anonymous said...

#8778101011276408
yea COMCAST QUIT RIPPING ME OFF $500.00 A MONTH WHAT ARE YOU HIGH?
THE BUNDLE IS ONLY $190.00 A MONTH I WILL NOT PAY THIS AMOUNT ANY MORE CORRECT THIS OR I WILL SEND YOU TO THE COLLECTIONS FOR MONEY OWED TO ME FOR OVER 3 YEARS !AND YES I CAN DO THAT I'M BEING HARRASED BYE YOU'RE GOONS FOR MONEY I DONT OWE.I WILL GO TO DIRECT TV IF THIS IS NOT RESOLVED AND I DONT NEED YOU TURNING MY CABLE OFF A WEEK AFTER I PAY YOU THE REAL AMOUNT FOR THE BUNDLE SERVICE.AND PLEASE QUIT MESSING WITH THE BOX SHUTTING IT OFF AND ON REPEATALY .AFTER YOU CALL I WONT TALK TO YOU'RE REPS BECOUSE THEY ARE ALL LIERS AND SCAMMERS I ALSO POSTED THIS ON TWITTER AND FACEBOOK ALREADY NEXT CNN AND MSNBC.
bigfishjoe1.

Anonymous said...

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Laura Mulkey said...

Comcast customer #8220 12 211 0209896
Our Comcast nightmare began 4 months ago (March 18, 2015). NEVER, have I dealt with such an unprofessional business. We have been lied to, overcharged, had changes made to our service (without our permission) which resulted in additional cost. Between my husband and myself, we have had to call and be placed on hold for probably 10 hours. We have been promised call backs by managers who never call back.

We moved into our house in March and made an appointment with Xfinity Comcast as it is the only company that services our area. The first technician came to the house and was extremely aggressive. He stopped mid-job saying that his tools had been stolen from his truck and he would come back in an hour. Six hours later, and after I had already called and asked for a new installer, the first guy came back and yelled at me to the point where I had to order him off my property. The second guy was more appropriate and the cable and internet was working! Yahoo! Shortly, thereafter I received my bill for what was supposed to be a $59.99 promotion and our new monthly rate was $139.95!! I didn't order this package but all customer service woudl tell me is that "someone" made the change. And so the days of calling to be put on hold or being promised that a manager would take care of it and pro-rate back the cost. That never happened. When we insisted that we wanted the promotion package we signed up for, were told that THAT promotion no longer existed. Instead they took almost all of our channels away to get down to th price we expected to pay. So many phone calls, so many promises to fix the bill....The second bill we received said tht we owed $700something dollars!?! More hours on hold and we were told that somehow we were charged early disconnect fees, etc. At that point, we were suckered in to upgrading to a package that cost $127.00/month. Assuring us that the extra fees would be removed within 10 days (AGAIN). My husband spoke to comcast on 05/28/15 (now just a little over 2 months in to this fiasco) and made a payment that they said would bring the account balance to zero so that we could expect the normal $127 and some change per month. We thought it was fixed. NOPE! Checked the bill today after getting an automated phone message and we are told that the bill is $500+. I am SOOOOO over this. The customer service lady today was nicer but told us that the early disconnect fee and another fee still hadn't been removed. When I asked her why, last month when we paid, we were told that our bill would be back to the expected $127, she said, "I don't know, I wasn't on that call". I asked how I should have any faith that I won't get another exhorbitant bill and she said that we won't because she is documenting it. Bull! We have called every month since we got this disgusting service. I am a mother of 4 kids and work full-time and I don't have time to call every month to be told that this will be taken care of...yet it never is. This is the most fraudulent company I have ever dealt with. You can't just charge people fees for changes that WE DID NOT MAKE to the account. Something has got to be done about this. It's like talking to the mob. Any advice would be appreciated. Better Business Bureau? State Department of Consumer Protection?

I'd really just appreciate getting my bill to the amount it is supposed to be. I'd be happy to share my story if there is a class action lawsuit. This is LYING and STEALING without a doubt. Disgusted.

Laura Mulkey
404-285-3775

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