Sunday, March 2, 2008

Customer Disservice

Leave a comment with your own personal Comcast nightmare. Don't forget to include your account number (but no other personal information.) Comcast has been extremely good at following up on these complaints.

1,179 comments:

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Anonymous said...

I'd like to offer my 2pennies of thoughts on Comcast -- they suck! I had the most terrible experiences with their customer service and repair persons. I use my internet for my home-based business - and therefore when it is down, I sorta freak. It would take, on average, 3-4 days for them to send a repair person to my home ... only to be told some half-cocked idiotic reason why it wasn't working ... which always resulted in replacing my router or giving me a line of crap about having too many connections in the house and I needed a booster. Then I would always say, 'you mean like the one already out there (pointing outsdie)?'. Then they back-track and stammer. Honestly - when they called me after I changed service providers I dropped the phone laughing at them.

Comcast really needs to get their acts together and provide reliabable service. Since switching to Bellsouth (oh yeah, and the killer rebates they gave me!) I've NEVER EVER EVER EVER had my service down. I can say that I would have never in a million years imagined that I'd be happy with Bellsouth.

Oh - and for the TV end of it ... we went to the dish. We've had less outages in storms with a dish than we had with Comcast. go figure

Thank you for letting us 'common folk' vent !!!!

Anonymous said...

When I fist started service with Comcast, they had unlimited access to their newsgroups. Comcast made a decision that they no longer wanted to support Internet news , so they sourced it to a third party that cut the download limits to a thread. To get the unlimited service that I used to get with Comcast, I'll have to pay an additional 13 dollars per month. Comcast essentially cut their offerings but are still charging premium prices for their services. If my Internet bill were 20 dollars per month, I wouldn't be too upset. But at more than 45 dollars per month I expect more from Comcast. I have been considering for a while moving to ATT broadband. Right now, I'm still in school and can't disrupt service, but one I graduate, Comcast is going bye, bye. Other than that service is slow, and there have been long outages lately. Again, not service I expect for the premium charge.

Anonymous said...

I am in Houston and we just got Comcast. Comcast took over the Time Warner business here. The cable TV system is really not very good. To add to the fact that the service is not very good, Comcast is now charging for service calls. Comcast, if you are listening, stop charging for poor service. We were not notified that there was going to be a charge. When I got the bill I started looking for options to Comcast.

Indy Man said...

I am not happy with comcast in Indianapolis, IN

Omar said...

I am not currently a Comcast customer...but that is only because they are incapable of taking my money.

I moved to VA and visited a comcast local office and they tell me my address isn't in the computer. They can't even find the block...they give me the local number.

I call the number and they tell me the same thing...and repeat it multiple times as I will have the solution for them. They book a ticket.

I call back three weeks later. No ticket on the books. I book another ticket.

I call back a month later. No action on ticket. Ticket wasn't needed, I live in a building, everyone has cable, they can just add my apartment and I'll be all set - I'm told, I'll call you in a week! I ask for a supervisor but I'm told none are there.

I call back today, two weeks later...no call, no record of any work on either the ticket or notes of the last customer service rep that had it "taken care of in a week"...so yet a third ticket is in...and I still don't have cable...

How can a company operate when they can't manage to take my money for FOUR months?

Anonymous said...

I am so happy someone came up with this website. I was going to make a myspace page of one as well but have not had time yet. I had comcast cable for 11 years. Once digital cable came out I had some problems with the picture freezing. I would call once a week with the problem and they kept sending someone out. It finally stopped. Then when the phone service came out I got the package with cable, internet and phone. WHAT A NIGHTMARE!!!!!!!!!! Every time I made a call or received one, no one could hear me. They all said it sounded like I was under water. I spent more money using my cel phone to call them and had to take off of work at least once a month to be here for someone to come try to fix the problem but nothing was ever fixed. The people they sent, acted annoyed because they had to spend so much time trying to fix it. One guy even used my phone to make a personal call and I had to tell him to please hang up. Then he went and used his cel. There was one guy who was here and I offered him water, he asked what else I had in my fridge. I could not believe it!!!! They are all crazy and all they could say each time is they are so sorry and will do what they can. I finally called to tell them I wanted to cancel and told them the date because I needed the internet but in the middle of our conversation they just disconnect me of all services. A week later, I get a bill for $1200. I could not believe it. I really should send them a bill for my cel and my missed days of work!!! I will NEVER use them again and have told EVERYONE!!!! They are the worst and so is their customer service. What is funny is that they can inconvenience you but when they want their money they will not care about anything else!!!

Anonymous said...

Ah, where do I start? With the lies about the cost for the digital phone (said it would be 40; was really 70), or the cable TV that dances with the wind? Or, when I called to upgrade my tv to digital finding out that the bundle only works for new customers..New customers. Those of us who have stuck it out with the downed lines, lack of service, contract technicians who fry routers...well, i was told, in my little area, a suburb of Chicago, there's nothing they can do. Oh, they can lower my phone bill...yep..to 40 bucks a month. I'm actually thinking about turning off all of the comcast stuff and going back to AT&T...and that's saying a lot!

To all the 'big' companies; i don't have to have your service. I have found that not having a TV can be managed with the internet and a good computer. I can get the internet through other companies, and the phone? since yours is not dependable, why wouldn't i just use my cell? it's cheaper, more reliable, doesn't cut out when the microwave is running and i don't need you for it to work.

amanda said...

i have not been a comcast customer for long, but shortly after i had all three services connected, it all started, i had trouble with my phone noone could understand me it was all distorted, so i called to have it fixed they were suppost to be here on march 5th no one shows, i call they say oh he will be there in a few hours, noone shows, by 9pm i was told that there computer showed that i changed my appointment (yeah right!!) so they said they would do a "MUST DO " and i was promised they would be here 7 am on the 6th, still noone shows! i kept calling for days... i was told things you wouldnt belive! finally TEN DAYS LATER they decide to show up! 10 days later!!!! what is that! i also cant accpet collect calls i told them about that on march 5th also... still waiting.... i was told everything from comcast dosnt provide collect call services, then i was told yes they do. then i was told i had to go through a differant company... so on and so forth.. three weeks later no answers..... not a great way to start your business comcast not good at all....

Anonymous said...

Hi to All,

I won’t waste my time anymore. I’m just leaving my comments when I found out about this website in the news today. This Comcast “company” is the worse company I ever deal with and I’m 100% that no one is more dishonest in the USA. Never, ever, even for free I would change my service to this “company” again. Also costumer service is a 10(ten), but BELOW 0(zero).

Anonymous said...

I had Comcast internet installed for my computer but the tech could not get my computer up and running with e-mail. I have a Macintosh, people use Macs. Doesn't CC have Mac capable people that can help set up the internet cable service? The tech left and did not complete the installment. I had to figure it out partially on my own and with a few calls to the customer service line at CC. When I attempted to get digital phone service, the technician was all screwed up as to what I ordered, what I wanted and what installment required. Customer service is not good and the call waiting times are horrendous!!

theusball said...

i purchased a hdtv flat screen. i was very surprised to find out that my city is not wired for hd. all the surrounding cities are.i called comcast on several times to ask when gary would be wired, but no one could answer me. i can't understand this problem since i live two blocks from the next town merrillville and they have hd. my bill runs about 93.oo a month and i feel i should have the same service as other customers. can someone please tell me at comcast, when i can expect hd in my area.

leebossa said...

I live in canada but i keep hearing horrific nightmare tales about comcast. A friend of mine in NJ had a comcast account and suffered through an installation nightmare. He spent days on hold trying to get the morons to repair cable downed after a storm. He just gave up and cancelled his account. Now he just gets basic tv, four channels; he figured that by the time he got cable he'd be leaving the country anyways. I'll have to get him to tell his story....i keep hearing how Comcast chomps the prong.

Anonymous said...

Hello,
(acct # 8798300017903520)
Here is my problem. My 1.5 year old DVR box doesn't work. It will record 2 programs and then tell me that the memory is full. I delete everything after I watch it, never leaving anything in the DVR, and yet still after 2 or 3 recordings I get the "DVR recording has ended, no free space available" message. So I go look in the DVR menu of my recordings, and of course there are only 2 programs recorded but it says "DVR Recordings 100% full". So I call Comcast, repeatedly, and every time they just tell me to unplug the box, let it sit for 30 seconds and plug it back in. Yes, it fixes the problem, for a week or two, but then the problem comes back. So I call again, same response. I don't understand why the best way to fix something is just to unplug it? My other major complaint with Comcast is that the customer service is horrible. Every time I call to try to fix my problem I wait on the line for 20 minutes (at least) and then the person who I talk to acts like I'm crazy for having any sort of problem. I guess it's my fault that my DVR box doesn't work. Thanks Comcast.

Anonymous said...

I have been through hell and back
only to change my services to comcast.I have never seen a business ran in such a horrible manner.I joined this company only to learn that my phone wouldn't work the first three months of service.Then to have a rep tell me that in case of an emergency use the neibors phone.then a service rep comes out to try an fix the problem.well,after 3 hours and rewiring the whole house and chaging the wires outside problem still not solved.If thats not bad the next day the cable wasn't working that lasted 2days.Ican go on for hours about this pathetic company,but you get the picture.I'll leave you with this,Comcast is the worst thiing that happen to me since HURRICANE KATRINA.

Anonymous said...

My history with comcast is long in the short period since they took over. Apart from disconnection problems I had at my old address, the nightmare continued with I tried to transfer my service. I was disconnected prematurely before my move, I was wrongly disconnected after my move, and the personnel came in a personal vehicle after he called saying he couldn't find the apartment complex. Besides being "upgraded" in service by the ignorant installer who didn't test any service inside the house, my modem wasn't registered with the new account at the time so I was later disconnected from service. Now I constantly lose data packets and was charged a $25 fee when a gentleman came out and didn't know what to do to fix it. I have somehow been talked into now upgrading my service so that I have any internet service at all but I refuse to let these scam artists back into my home. If I have anymore problems I am simply leaving. Don't allow them to send any service personnel into your home to fix their faulty service. Make them fix it on their own dime. All I can do is vote with my feet. My account number is 8777701340374591.

Anonymous said...

I confess that I too, despise comcast. I curse them on a daily basis. I curse the trucks I see on the highway, I curse the workers I see pretending to work.

I have been forced to have comcast service for years and years, because there are no other options. I am waiting the day Verizon FIOS officially becomes available because I may then take all my comcast provided faulty equipment and graciously return it to the local office. The day is coming comcast, when you lose all your customers in this area. Verizon FIOS has already installed their equipment--we are just waiting for the confirmation from them.

I have to reset my own wireless router on a daily basis, sometimes several times a day. It just...quits working. Not to mention my cable goes out at least once a week.

I had a fabulously pleasant experience several months ago. My cable just quit working. I called comcast, they couldn't find any issue on their end of course, so they would send out a tech. Again, with the 3 hour window that I then had to rearrange my whole family's work and school schedule to make sure someone was here....and of course they didn't show up. I called again, told someone was in the area and on the way. Again, nobody showed up. Called again, told someone would be there within the hour. Again, no one showed up. Called again and was finally told that since the problem was in the connection outside that I actually did not have to be home--after waiting 6 hours.

So, after weeks of having no service, someone finally came to check things out. The gentleman that came was very nice. He came inside to verify there was nothing wrong with my connections in the house, and told me they were definitely outside connection issues that he was not capable of fixing. He said it required equipment and digging. He managed to "fix" things so I could at least have service.

His fix was taking the cable from the neighbor's box and splicing the wires to my own cable box. These wires laid across her driveway and my driveway for months!

I repeatedly called comcast and asked when they were coming to take care of this, since not only was it an eyesore with all the orange cones surrounding both driveways, but it was a safety hazard!! I was repeatedly told that when they had people with time and equipment to come fix it they would.

Months later, this issue was still not fixed, so I called comcast and told them if they didn't care about fixing what they said they would then I didn't care about paying my bill. Sure enough, THAT DAY someone was there and fixed the issue.

Now let's talk about that billing issue. Oh wait, there's a separate posting for that too.

Anonymous said...

How did I not find you last fall when I was dealing w/my Comcast nightmare!?! I just found out about this blog on Nightline tonight.

My basic cable is included with my monthly assessments. I have had my condo for almost 3 years, and about a year ago, I added a cable box to get high definition channels. I didn't get a bill until 5 months into the service. I thought - how could a utility company be so stupid not to send me bills? I never really thought anything of it. I finally start getting paper bills in the mail, but the charges are all over the place w/little explanation. I called and called and called. Three out of the four people I spoke to were completely incompetent - I doubt they even had a GED! They all promised to call me back - yea right!

I finally figured out on my own that the previous owners of my condo had auto bill pay set up for their cable internet (also through Comcast), and when they moved out, Comcast never disconnected their credit card from the account. Comcast, being the lazy idiots that they are, never closed out that account, and just put my name as the only person ever on the account even though I didn't live here for the first two years! So I guess the previous residents were unknowingly paying for my bill for the first 5 months. They finally complained, and then now there are all these chargebacks WITH a late charge. Anyway, while I kept calling Comcast, they were "supposed to investigate" my issue w/a supervisor. Of course, the lazy morons never called me back, and so they just disconnected my high definittion service!

I finally went in person to a payment center to see if I could get it resolved, and this woman was a piece of work. She made it seem like I was taking advantage of the previous residents by having them pay my bill. Are you serious? What a cow! I didn't even know that anyone was paying for my bill. I just thought it got lost in all the paperwork. I have no problem paying for the monthly services. She said I should pay the previous residents back even though Comcast already credited them back for those charges. (Why would I give money to the previous residents when they took so long to figure this out on their end AND they're already reimbursed by Comcast?!) This is why I am now getting all these late charges! It's Comcast's fault for charging and billing the wrong party!

In order to get it reactivated, I have to pay a $30 reconnection! Are you serious? I get disconnected b/c they are too lazy to close out the old account, too lazy to set up a new account for me, too lazy to figure out this problem, too lazy to contact me when they said they would. Gosh, I am so frustrated. I'm just glad that in the end it's not that expensive. I am just going to ship the ugly, antiquated cable box back to them on their dime. When I eventually leave this condo, I will eternally boycott Comcast - they are such a worthless and uselss company.

Anonymous said...

Comcast sent an employee out to my house to upgrade my cable service from digital to HD. Well the serviceman who's technician number i have STOLE!!!! my digital box and left me with a service slip that did not indicate he took my box. Being the greedy little jerk he is, he then must have given it to someone and they charged 300 dollars to my account. After i was told that i would be getting my credit COMCAST retracted their offer and now has forced me and my mother to pay for all these movies. because my service slip does not say he took the box i can not get my money, however i have spoken to a police friend and there is reason to investigate and maybe arrest this man. that would be great. next time comcast comes to my house im video taping the whole thing. Im probably going to change to Direct TV, so remember, COMCAST in Miami will send people that steal your box and leave you with a HUGE bill.

Anonymous said...

I have Comcast because I teach online courses and the offer of bundled services seemed like a good price. The techs came on time and were nice. However, one part that gives me additonal tv channels wasn't working so they took it with them and said for me to call and set up another appointment. Being very busy, I did not call right away and then received a bill for double what I had been quoted. When I called, I was told that I had signed up for bundled services at a lower cost, and since I was not bundled (due to not having a working box) I was charged separately for each service. They did adjust my amount yet my bill is a mess. I call once a month trying to straighten out my bill and they look at my account, then tell me they'll get back to me after they figure it out. No one has yet. I make a payment every month, I just guess at how much it is. In the meantime, I keep getting late charges. This has been going on since August and I do not have the time to keep calling and waiting on the phone to be told they'll get back to me. I have been thinking of switching to something else. My account #8220111102371228

Anonymous said...

It's funny to read some of these stories, some poeple that read these may just laugh and think someone makes this stuff up.I,m a contractor for NOT SO BRIGHT HOUSE,If you think that Comcast is bad try dealing with these morons.I've had customers yell at me for something that a crs told them, some of them are just out in out lies. These big companies just don't care about us little guys, all they care about is keeping the cost down and profits up.

phil said...

I am not a comcast customer but have a tale to tell about the bad customer service of Comcast. I moved to a new development in Smyrna DE at the beginning of February 2008. I called Comcast and asked whether they could come out and hook me up me with their service. The first technician came and did nothing. He said that he could come back again. I waited and he never came back. I called back for the second time and was told that the technician had said that I had cancelled; which I never did. I then made another appointment, the second technician told me that since this is a new development Comcast needed to connect the outside cables to the house in order for the signal to be “active”. I asked when Comcast could come out and he said that he was not sure. The following day I got a call from a Comcast rep saying that their crew could come and connect the outside cable wires to the house. She then made another appointment for a Friday for 7am to 10am. Needless to say they never showed up. I called and asked what happened and the rep said that my record showed that I had not made any appointment. She asked me whether I wanted to make another appointment and I said ok. Then I made another appointment for a Friday! That Friday it rained the whole day and needless to say Comcast crew never showed up! So on Monday morning I called the 1800comcast number and told my sad story about appointments not be met to the rep. she read my profile and said that because of the storm the crew was not able to come to my house. She asked me whether I wanted to make another appointment, and I said ok. The next appointment was made for a Wednesday afternoon between 1PM to 4PM. I came home that day and nothing had been done! I then called the following morning and was really pissed off at the Comcast lies! What a bunch of liars! I complained to the customer service rep who proceeded to belittle me by saying that I am not a Comcast customer and therefore I have no right to complain! After having spent a month calling Comcast and Comcast never keeping their appointments she had the audacity to say that I have no right to complain! I have a right to complain Comcast! She proceeded to tell me that Comcast is the only provider for that new development and that I have no choice but to make another appointment! I made another for Friday that week but as we continued shouting at each and finally I cursed off with f*** words and then cancelled my appointment! That was the most disgusting and unapologetic rep I have ever talked in my life. From the way she treated me you could think that she was God! I then called back after an hour and gave the reps my address and other information. It seems that my account had been blacklisted – I was finally told that Comcast does not offer service in that development! What a waste of my precious time. Comcast needs to apologize to me for having wasted a full month of my life! Crapcast should die!

Anonymous said...

Account Number 8495 75 254 0090587
It all started when my Norton Antivirus expired. I knew Comcast offered McAfee internet security for free, so I downloaded it. Once downloaded, I installed it, only to find out that I could not access the internet. I called Comcast and spoke with internet tech support, with no success. I was then transferred to McAffe tech support, who said maybe there was a conflict with some software on my system, I had not uninstalled Norton Systemworks because there were modules that I still wanted to keep. I was told to uninstall Norton Systemworks. I tried and it would not uninstall.
I uninstalled the McAfee, and was immediately able to access the internet. I then went to the Symantec site to downloaded the Symantec removal tool, which I ran and removed all traces of Systemworks.
With that done, I downloaded McAffee and installed it. The installation was uneventfuil and completed normally. When I tried to access the internet. I could not get online. Again I called Comcast tech support, and spent about an hour on the phone with no luck. I was then transferred to McAfee tech support. Another hour and no internet access. I had had enough. I uninstalled McAfee and rebooted only to get a Windows (XP Pro) error and my system would not boot. After another hour with McAffee tech support assisting me to get windows XP up and running only to find out the steps they suggested wiped out my system hive and all my restore points. It also knocked my Windows XP Pro back from and up-to-date SP2 to SP1, and wiped out all my registered software. Including the Windows installer. After spending two and half hours on with Microsoft tech support, my computer was still not operational.
It was now about 3 AM and I could not deal with it anymore.
I left my system alone and went to get some sleep. Two days later I got my system to boot and then proceeded to rebuild Windows XP piece by piece, determining what was missing to get it up and running and then going to Windows update and reinstalling all patches to get my system back to SP2. I then proceeded to reinstall MS Office 2007 and all my other software, a process that took days.
I called Comcast and related what happened and all I got was "Well, it is not our fault."

Anonymous said...

OMG! I saw a story about this site on Nightline and had to check it out. Finally a place I can vent out my frustration with the most unprofessional backwards company I have ever dealt with! In the past 8 years I have had more problems than I can remember with this service. Sending me contractors that are too new to be on their own, never getting the service order correct even after I have specifically gone over it with them on the phone, they will show up in their "3 hour" window at the last minute only to tell me they don't have the right equipment with them. Never an apology just "we can re-schedule". How about they pay my wages for everytime I've had to take time off work to sit here and wait for them to show up late. With all of the channel changes they have made and price hikes they have instilled, they are not doing themselves any favors. Forcing people to switch to digital so they can continue to recieve the same service is only going to make them more enemies. Work with your customers! On demand sucks! It is slow and half the time times itself out before I even get to the next screen. With all the money I have paid you people over the years and the amount of frustration I have had to deal with I expect a lot more out of your service. I have spread the word to everyone I know to switch their service. All you had to do was work with me and I would be more than happy to promote your company to everyone I know. Unfortunately you are the only ones available in my area. I am praying that another cable company sets up shop in this area. I will be their first customer. I feel I have been more than patient with this company. A simple apology goes a long way and so does the truth. Work with your customers. Especially the ones that have been with you for years and put up with your crappy service and paid you thousands and thousands of dollars.
#09507625516025

John B - Ft Lauderdale said...

God bless you for taking on Comcast as it's very clear they don't want to talk to their customers. I'm just wondering how many other people experience what I did. Upon moving cross country and renting a high-rise condo I decided to give comcast a chance as basic service was already set up and included in my rent. I wanted HBO, SHO, etc and in HD so I called to make an appointment. I was reluctant as I has such horrific experiences with them in the past but I was willing to give them another chance. Well after waiting over a week and taking a day off for a morning appointment no one showed so I called the office and waited on hold forever. They finally answered and said they were running late. "Thanks for the courtisy phone call". They said someone would be there soon. Well after hours of waiting and several phone calls and now almost 8PM they finally called me and asked if I would like to reschedule or wait. I told them I had already lost a days pay to take the day off and I would wait and was going to be here even if it was midnight. They assured me they would be there. Well I finally gave up around 1AM and went to bed because I knew they were just bull%$^$%^ me all along anyway. The best part was not only did they never call to say they would not make it but they never even called the next day to reschedule. They simply let me just go away. Well needless to say I'm back to DirecTV which I have always loved and who offer exceptional service. I tried to give them a chance and can't imagine how they think they are going to do business when they won't even give you service to start with. I'm not sure why this surprises me but this truly baffles me.

Petes_Meats said...

http://sprintmustdie.blogspot.com/

Sprint Must Be Nuked

Tuesday, March 25, 2008
Sprints CEO needs a bullet in his brain
After 20 BBB complaints; 10 letters to the NYS Attorney Generals Office; 40 emails, phone calls, certified letters; Sprint continues to refuse to cancel my phone; continues to try to screw me with late fees (even though I have demanded the service be cancelled since November 2007); refuses to waive the early termination fees (on top of refusing to terminate my contract), etc., etc.

Sprints only plan is to attempt to make as much money by illegally charging fees for services (like charging people that do not text; people that demand that texting be disabled; people that were promised texting was disabled from day one of the contract); putting people on hold for two hours plus, in an attempt to get said customer so aggravated that they hang up and just pay the unjust over charges; forcing customer to enter their Sprint cell # so that they can disconnect them if they have complained about wishing to terminate the contract (after I repeatedly demanded the contract be terminated, I was prompted to enter my cell # upon calling back, after being hung up on by a phone rep when I demanded that I speak to their bosses bosses boss.

Sprint is as greedy and as crooked as the day is long; as gas is expensive; as Paris Hilton is stupid, etc, etc.


Even though I do not live with my father; he once had Sprints service. Somehow, Sprint got his cell #. Sprint harassed him numerous times DAILY for over three months in an attempt to harass me into paying them a bunch of late fees, etc.; even though I demanded the service be cancelled in November 2007. When I talked to the clowns at Sprint and told them to quit harassing my father; told them that I wanted the service cancelled from November; told them that my father was going to sue them for harassment if they kept waking him up and bothering him; Sprint just called all the more.






-------------BACKGROUND --------------------------------------------------
To whom it may concern,

From the second I was duped into signing on with Sprint (which happened over the summer), I have had nothing but issues with the service (or lack their of); their cheaply made phones, being overcharged for services that I do not even use, not to mention the time I have had to spend attempting to straighten such issues out on a monthly basis (which usually takes two hours on the phone with a representative that may or may not speak English).

Such issues are as follows:

Thank God my ex-girlfriend (Aviviah Steinberg; 585-317-4306) was a witness to the fact that since day one I had demanded (and every month after that with a telephone representative, once my bill came and it was proven that they tried to charge me for text messaging, when I had the feature disabled) that text messaging be disabled on my phone. I was assured that this was done (by the kid that sold me the phone, and the four other representatives that I had to argue with in the months to come), and there was no way that I could be charged for people texting me, nor could anyone text from my phone. I had over four months of being falsely charged fees for texting, when I had the feature turned off from day one. Two hours of arguing with a phone representative every month was not what I thought I was going to have to deal with just to have a cell phone. I can only imagine how many people that do use texting are being over charged. I hope this will lead to a formal investigation into this injustice.

The next lie was that the original phone that I bought could have the video and photo features (taking video, etc., and being able to transfer the files to my PC without Sprint scamming me $5 to $15 per month) without any extra charges.
I then switched to the 'free phone' (Samsung model SPH-A420) which was a total albatross piece of junk, and has never worked properly from day one. One out of seven attempts to make a phone call, upon pressing 'TALK' the phone would try to prompt me to send a text message! Whenever I would go to the main branch (long after the four to six of the goof off kids they have working there were done flirting with the blond that also works there who also likes to yap a mile a minute about herself and how she uses 3000+ minutes talking her jaw off = usually a 15 minute + wait for any of them to stop talking among themselves) I am told that it must be something that I am doing wrong (which I find amusing, since I am an A+ Certified Computer Technician, not to mention a three time Dean's List student at Monroe Community College). Even when I was within the time to trade the lousy phone in, the manager on duty refused to do anything but take the phone in for service and charge me for it.

Sprint was also sending my bill to a place where I have not lived in over a year and a half. This was well before the time I got sucked into having their service. Then, when the bill came to me over a month late, they once again tried charging me extra fees. It took two complaints to the BBB, a phone call to a manager, and another trip to a branch to get those fees waived. This was when I found out that they gave me an Oswego, NY phone number and were charging me Oswego taxes! I don't even live in Oswego!

If this was not enough, the phone seemed to have a loose (or worn out, since anything made overseas is sure to wear out three days after the warranty) connection, because the phone would not stay in speaker mode, and it also started flaking out during normal calls (much like a land phone would when the cord from the jack to that wall wore out).

Realizing that Sprints lousy customer service is the only consistent thing I can come to expect with them; taking it in for service (and getting charged for a phone that never worked right from day one) was something that I refuse to do. Their representatives are trained to place the blame on the customer so they can find a way to charge them, even if the phone was junk to begin with. I have since tossed the phone in the recycling bin when I hope someday it ends up something useful.

I am requesting the following forms of resolution:

Give me a phone that works properly.

Or; cancel my service without an early termination fee.

If Sprint refuses either option, I would like to know what my legal options are for disputing the early termination fee, etc.


The hours of aggravation that I have had to endure could not possibly be given back to me. I have done nothing to deserve Sprints inexcusably horrific bill over charging, lousy customer service, and a phone that was designed to flake out as soon as the warranty expired.

Anonymous said...

Let me add my little horror story to the list.
I will start by saying that we had comcast service in IL and it was fabtastic. All problems are from having the service in TX. We had switched to Comcast from Dish Network to save money on our bills (TV, Phone and INternet for $99--which ended up being $150 monthly after they added all extra costs and services in.) The touble all started back in November of 07. I was having trouble with our Comcast service. Any time you would use the DVR function, and then go to play tv that you had pused, the audio would cut out every 5-10 seconds. I asked myself "self what is the point of pausing live TV if you are going to miss what is said." I called in numerous times getting nowhere after being on hold for at least 30 minutes. Finally after one call I was told that it might be an issue with the cable box and that we should exchange it. They then informed me that it would cost me $25 to haev a tech bring me a new box, not install in the house, but drop off at the door. I told them that was not going to happen, and they said I could take it to any Comcast location and switch the box out there. I figured this seemed reasonable, to have a customer exchange a defective product that they did not damage. So I decided instead of paying the $25 I would swap the box out at a service center. Went and did that, and if you can believe it...same problem with the new box. I then called them back and spoke with an idiot by the nameof Oscar and explained to him that I used to have Dish Network and this was never an issue. His reply "maybe you should go back to Dish Network!" Stunned as I was, I was not abel to switch at that time as I was taking my family on a vacation. So we get back, and we realize that we are now not only having issues with the DVR service, but now our Comcast phone line was not able to communicate with our house security alarm. This was of more concern to me, so we contacted both the security company and Comcast right away. Security company told us this is common with Comcast customers and they needed to fix the issue. They did want to make sure that it was a Comcast issue and not soemthing else so they scheduled a technician to come out and inspect the system. I figured great. They sent someone out and it was not a system issue, but rather my phone line was just not able to communicate with their company. So I contacted the wonderful people at Comcast again, and told them what I was informed of, and they said that it could not be their issue, as they have the best technology on the market. I said ok so come out to the house and make sure. they said ok there will be a service charge and if my house needed a wiring change, I would eb charged for that as well. Not happy about this I complained, and got them to at least wave the service charge. They scheduled a tech to come out to the house and the appt was frmo 8-12. I also wanted a tech from tech supervisor from my security company to come back out and make sure somethign was not missed during the original inspection. they were happy to oblige and did not charge anything for this. I was able to schedule the appt for the same day and time slot that the Comcasat guy was supposed to be here. Both Techs were scheduled between 8 and 12. I asked if there was a way to ask teh security guy if he could be here closer to 12 as I wanted him to see if the proper changes were made. Security tech shows to the house at about 11:45 am. No Comcast tech at this point. So I call Comcast and I am told they are not sure what is going on, and they will send in a request,a dn we should hear something back within 10-15 minutes. time goes by and nothing. We call back after the security tech left, and were told it takes an hour to get a reply from a field driver as to his where abouts. So they send out another request, we wait the hour and then some, still nothing. Call back ONE MORE TIME. We were fed the same line of crap, and were told you WILL hear something soon. I did ask them if they could compensate me for the extra half day of work that I had to take off, which I calculated to be about $75, they said they could give me $20. So now it is 5:30 pm and guess who shows up. Yep it is our Comcast tech. I nicely walk out to the van, which raced past a stop sign and squeeled his tires as he was parking in front of my house ( I only know this as I was standing outside when he did it) and told him that he could continue on to his next appt as we were no longer in need of comcast tech's as we had already switched back to Dish Network for TV and AT&T for phone. He asked why, and I asked him if he owned a watch. He said yes, and tehn I asked if he knew how to tell time, as he was to be here between 8-12 and it is now 5:30. He said yes he can tell time. I said I was not sure abotu that, otherwise he would have called or been here during said designated time. He called me a choice name, and then again squeeled his tires as he was leaving. I am still waiting for the whopping $20 credit before I pay my last bill, and that has been about 1 1/2 months and 2 billing statements.

If you take nothing else form this, please take not only is Comcast service crap, but so is ther Customer Service and Service techs. Being in a customer drive industry myself, I pride my self and my company on quality customer service, I only wish there were more companies that did as well.

Oh yeah comcast number:
8777 70 206 2824482. Can I please have that credit, maybe even whipe out the entire bill!

Anonymous said...

i threw comcast out of my house over 8 years ago.and i will never have them back again.i was a comcast customer for over 30 years.
when i heard of this site i just had to check it out and vent the frustrations i still carry to this day.i have never seen a lack of customer service by any company.
they truly dont care obout their customers at all.no matter what comcast has to say today.the treatment i got from them cut deep.
and i will always remember how it was to be a customer.any company that treats their paying customers the way they do does not deserve to be in business of any kind.
they can say they have changed but the damage is already done.
i am so glad there are so many people out there that feel the same way i do.when comcast is gone the world will be a better place.
please do all of us a favor and go out of business or leave the U.S.A. and take all your business with you.and that dose not mean relocate your customer service elsewhere,i mean stop doing business hear in the U.S.A. period.
i go so far as to tell my friends where to find better services and how to throw comcast out of their houses too.everyone i have ever talk to about comcast service,they have never given comcast any praise ever.they have nothing but bad things to say about comcast.
so when are you ever going to get the hint,you are not a wecome guest at the party (house).

Thomas said...

i have been calling the cable co. for ten years . the large metal cover of the metal box that houses all the cable customers cables on the 3rd floor of my blgd outsdie the laundry room in my bldg is not attached to the wall. and when a customer is disconnected for non payment , they pull the cover off, stand on it ,and disconnect a paying customer and reconnect themselves or it is simply pulled off and left in the hall way for the kids to play with. leaving the cables exposed and they are also played with and or disconnected
then of course it takes a week to get some one out here that hopefully speaks english and will actually show up to fix the problem .a few years ago a guy showed up who refused to show proper ID claiming that he was an independent contractor and did not have to show ID , our local news stations and cable company insisted that cable customers always ask for ID to ensure our own safety , they guy pulled the cover from the box and wrote on it " for customers only do not remove ' and replaced it un attatched and up side down ..i call religiously every month with the same long story and am always reassured that the problem will be fixed and ten years later the cover is still hanging off the wall.. how much longer does this have to continue ?????????????????
Thomas in Miami #8495600620160913

Anonymous said...

I CANT BELIEVE HOW MANY PEOPLE HATE COMCAST WITH A PASSION.
COMCAST SUCKS!!!!!!!!!!!!

Anonymous said...

I had Comcast for a year for cable about 7 years ago and then got DirecTV. I've never looked back. Sure, I am without reception maybe 3 hours a year when we have a torrential summer rain, though I can manage without for a couple hours. God only knows how many hours my cable service went down with Comcrap. Provided you're not dealing with the independent contractors, DirectTV is incredible on customer service. I can change my account settings any time of day and the changes take effect to my programming in minutes. I've called customer service at 1AM and got a live person on the phone right away.

I know Verizon is making inroads into the TV market, though since I was "saved" from Comcast by DirecTV, I cannot bring myself to switch to Fios. From what I hear it is better than Comcast, though you have the same customer service issues (only can call during business hours, etc.).

Anonymous said...

I've been living in Little Rock, AR for the past ten years and I can tell you that Comcast has completely monopolized the town!!--Unless you wanna man up and get a dish (which is what I prefer!)you are forced to use their cable service. Comcast's starter package runs about $60 mth, which in my opinion is FAR to much and if you want to upgrade to digital then the price gets crazy--Its like $70-$90 Monthly for digital services and maybe one of their pay channels (HBO, etc...)Also what really pisses me off is that there's no regulation on their fee's--the bill will continue to rise, it sucks and its a rip off--so fuck you Comcast!! You corporate whore!!!

Anonymous said...

I recently looked closely at my comcast bill and noticed a modem charge. I thought to myself, Hmmmm, I thought I bought that modem. So I called comcast and tell them that I am being charged rental for a modem that is mine. She done some research and sure enough, they had been charging me rent on my own modem for almost 2 years. She said she would credit my account what I had been charged and apologized. The credit got credited ok on the next bill, but here is where the story gets good. From the moment I hung up the phone with the Rep from comcast, my internet connection started going out, poof. The lights would blink on the modem for an hour or so, then the connection would come back. And it did this 4 or 5 times a day, sometimes going out for hours. Now, this is from the same modem that hasn't had a connections issue ever. I called comcast and they said they would send someone out for a fee. (I declined, insisting that if they sell a service and the customer isn't getting that service then why should the customer have to pay, AGAIN) Well after about a month I got tired of being constantly disconnected so I gave into their "monthly line repair fee" and they sent a tech out to check it out. When he got here the modem was online working, he checked everything and couldn't find anything wrong. Just as he was leaving I noticed the connection had dropped again, I ran out the door and caught him as he was pulling off. He came back in and STILL couldn't find anything wrong. So just to avoid the same problem over and over, I had him put in a comcast modem and the problem has stopped. I have since had my modem checked and there is nothing wrong with it at all, it checks out fine. I can see now that when I called and informed them that I wasn't supposed to be being charged a rental fee for the modem, they probably initiated the connections issues so I would be forced to rent a modem from the anyways. It seem awful fishy that my modem worked fine, right up until the moment comcast found out it wasn't their modem. Then connection and compatability issues suddenly arose? It's a scam, I'm sure.!!!

BigGuy34 said...

One word says it all: Comshaft!

Anonymous said...

comcast is so bad that anything they say is crap. My daughter needs a heart transplant and Comcast shut off our phone for nonpayment that was paid. I went to the office in Portsmith NH to find out what was going on. The lady said they has no record of payment. I gave my conformation No# she said it ment nothing. I said then why give it. After half hour she still coud not find payment. So I gave her a copy of a bank statment when it was paid. she all of a sudden found it. I wonder why. she said it was put on my cable bill. Wake up lady,I dont have cable. I shut it off for lack of survice(NO SURVICE Most OF THE TIME) I told the lady that my daughter is very sick in the hosiptal in Boston my mother is going through stage 3 breast cancer,Turn that %#@& phone on. I also got a letter that the phone is changing to digashital.And the phone will be shut off as of April 29th. I have to come up with $199.00 to install and $29.99 for conection. Where do we come up with that. Pull it out of my @##. so I told the rep. Im going wit another phone company. Next day they were gone. Ask any rep from comcast for the corprate office phone number thay will tell you thay dont have it . NICE COMPANY. my daughter has been in ICU for 8 weeks now and is now on a ventalator on diallis machine and is very ill. My mother is still fighting cancer. And after all this my wife is now sick. thank you comcast after 8 years of giving you our money you can still SHIT ON US> account #5015001656816014 Dover NH

Anonymous said...

I have Comcast....HATE IT!!!! Eavh time you call in its like you are stupid... It is always a problem at your house because no one else has called to complain. but finally they either come out and say Oh its not here but our problem or you get somebody that says yes we have a problem and are working on it but dont know how long it will take....I have a problem with channels that are tiling...Also I get pauses in programs and garbled speach. They have been out before and said they knew about the problem and were working on it. Well, its been 5 or 6 months and the problem is still there. HGTV is one of the worst problems in the last few weeks or month. newrly every show has the problem.... I would switch to ATT Uverse if it were not for the fact that there is only one HD line. When they have 2 HD lines I am out of here.....


I have had cable for over 30 years in 3 different homes and this was with many different cable companies....Prime, TCI, Warner, Time Warner, Comcast....O all these Comcast has all the others beat in not fixing their problems. They keep saying they are Comtastic or whatever, but they are no better than the others. they say they have more CSR's but you still wait forever and then they either cant speak English or you cant understand what they are saying. They dont know what you are talking about. and nothing gets resolved. I have found that e-mailing corporate helped at first but not lately. My bill has gone up 20 or 30 dollars since Comcast came in the picture. They said no rate increases but PLEASE!!! What are we Stupid??? I guess its more money bad service.

whodat said...

I have been a subscriber of Insightbb.com & Insight Cable for several years. I have never missed a payment on my account, nor have I ever been late. In January of 08 Insight Cable sold out to Comcast, and the hell began. Again, I repeat, I have never missed, or been late on a payment. My very first Comcast bill after the switchover came as a "Final Notice - Account Overdue" bill of almost $120.00. In contactig Comcast, nobody seems to know WHY, or what they can do about it. I have been told to pay the balance in full, and "IF" I make an overpayment, that it will be applied to my next bill. This is a heaping pile of crap.

I am dissabled, and on a limited income. Every bill I owe gets paid at the beginning of the month. By the time I'm done, I have nothing extra left. I know that there are others who are in the same boat as I am, but companies like Comcast are allowed to abuse their customers. What is really sad, they are the only cable company in my area, and the so-called satelite tv companies are too expensive and don't offer broadband internet in my area.

This sucks more than Rosie O'Donnell de-boning a chicken from across the room.

Anonymous said...

how can one company have such a stranglehold on consumers? I thought we were a free-market economy? Where is the competition? If I had the slimest choice I would pay more for a different internet and TV provider. How can we get that going? I'm willing to write letters, make calls, do whatever to get a decent carrier, with customer service that is domestic and civilizied and offers a fair package at a fair rate. ANd, just for kicks, why doesn't this company actually treat their customers the way they would like their mom treated? how's that for a thought....

Ron said...

Comcast's has several issues with their high-speed Internet and TV service. First with their High Speed:

1. They post their download speeds to be 'up to 8 GB/per sec', however what is truley the average speed. Never seen timing tests close to this speed. And how about upload speeds, close to 768K if you are lucky. The slow upload speeds are very noticeable when using VOIP. When are we going to see faster upload speeds!

2. My job depends on my Internet Connection to stay up and running. When it goes down, Comcast acts like they bear no responsibility for lost time/revenue. They should be forced to credit people's accounts if they can't provide stable up-time!

Regarding TV Service:

1. We keep getting spammed with higher rates. I sure wish, as a consumer, that I had someone to pass my higher-end costs onto. Maybe with over the air digital TV, I will be able to get a clear enought signal, where they can keep their own service!

2. Not only prices going up, but if you do not have their 'digital' service, the number of channels are going down. They recently removed MSNBC off of their analog to only their digital service, as well as their TV Guide listings! Paying more for less!

Anonymous said...

Hello fellow consumers,


For 6 months my mail was bombarded with Comcast triple play offers, finally in July 2007 I relented and signed up for the service(the family wanted On Demand).The offer was for one year @ $99/month. Since the installation:7/21/07 there have been 15 service calls...the problem is the cable(picture distortions, tiling(their term) inability to program remotes and use dvd player(it worked with Direct TV and the phone(the call waiting signal sounds like a disconnect and interupts the present call. I have spoken with many customer service reps and the techs that come out admit that there is nothing that can be done or they comment that it isn't major and attempt to diminish or dismiss the problem. I have been promised that a Supervisor should come and there was one in Nov, who promised to have maintenance rewire the outside,never happened. I have received some credit however presently there is $464.61 bill with the threat of disconnect, I want the problem resolved. The techs are usually not Comcast employees and have admitted their limited experience. The lack of efficiency is horrible. Since July there have been no shows, late arrivals and calls from techs asking to come early because they are finished with the appts before my scheduled time and nasty attitudes when I refuse to alter my schedule, some have refused to show at all. I have let them come on Sundays and other times that were not ideally convienant for my household. One customer service supervisor (Georgette/New Castle) really tried to assist however I have not heard from her for some time and still the problems continue. There was a scheduled appt on Mon<3/24/08 5:30-7:30>, @6:30 a tech called informing me that he would arrive in the next 20min, I inquired as to if he was a supervisor he said no (cust serv claims they specified a supervisor). He contacted his supervisor who stated he was too busy with scheduled appts and I would have to call cust serv to reschedule. Tuesday evening(3/25/2008) a tech called to say he was enroute, I asked who made the appt he said he thought it was cust serv/or dispatch (I was unaware of the appt) making matters worse he was not a supervisor. He said a supervisor would call back....no one ever did.

I am sick of it, two weeks ago a tech who installed new wiring to the phone line improperly(the closet door was inoperable after his work)stated that I shouild wait for the availability of Verizon to the Phila area.

How can a billion dollar company with a monoply in most areas continue to want customers and mistreat them.

This website was featured on Night Line (ABC)...Tuesday 3/25/2008. I was encouraged by the feature to learn that there are many others experincing Comcast mistreatment.

Please help......Acct # 01391 157958-01-7

C Nichols

Ron said...

Comcast's has several issues with their high-speed Internet and TV service. First with their High Speed:

1. They post their download speeds to be 'up to 8 GB/per sec', however what is truley the average speed. Never seen timing tests close to this speed. And how about upload speeds, close to 768K if you are lucky. The slow upload speeds are very noticeable when using VOIP. When are we going to see faster upload speeds!

2. My job depends on my Internet Connection to stay up and running. When it goes down, Comcast acts like they bear no responsibility for lost time/revenue. They should be forced to credit people's accounts if they can't provide stable up-time!

Regarding TV Service:

1. We keep getting spammed with higher rates. I sure wish, as a consumer, that I had someone to pass my higher-end costs onto. Maybe with over the air digital TV, I will be able to get a clear enought signal, where they can keep their own service!

2. Not only prices going up, but if you do not have their 'digital' service, the number of channels are going down. They recently removed MSNBC off of their analog to only their digital service, as well as their TV Guide listings! Paying more for less!

Anonymous said...

We no longer have a Comcast account. This is why:

*Hold. Whenever there was an issue with our service, we would be put on hold for upwards of half an hour - and that would be just the first call. Not only is that ridiculous, but it was expensive - we have prepaid cell phones that charge by the minute.

*One day a Comcast truck pulled up in front of our house, cut the wires on the side of the house, and drove away. Two hours of phone calls and three days later, our service was reconnected. Why did this happen? Someone at Comcast had mixed up our account with someone else's. Comcast had the gall to charge us for the reconnection, and another telephone odyssey commenced.

*The attitude. Comcast's attitude towards their customers seems to be: the customer comes last. The unreliable internet and cable coupled with the atrocious customer "service" not only caused me a lot of stress in the two years I subscribed, but I lost hours at work waiting for their techs and a tripled phone bill from having to call them so often.

*And finally, the bill. $150.00 a month. I was PAYING THEM $150.00 per month for this treatment.

We now have DirectTV. DirectTV is glorious. The tech showed up on time to hook it up. Twice I had a question about my bill (which, for the record, is less than half of what I was paying Comcast for the same package of channels); the first time, I called and was connected to a human in less than 15 seconds. They resolved the problem quickly, and then - gasp! - I received a FOLLOW UP CALL asking me if the issue had been resolved to my satisfaction. The second time, I emailed. I received an email back within three hours resolving the problem.

THAT is service. DirectTV makes me feel like a valued customer. Comcast made me feel like a prisoner. Goodbye and good riddance.

Anonymous said...

I Have It In Writing...
Acct. #8495753800748302
I have had Comcast phone service since they first offered it more than 10 years ago in S. Florida. I have always had 3 lines and 4 phone numbers for the 10 years I have been with comcast. Last October 07' I was forced to switch to Comcast's new digital phone service that connects over the internet, the old service was being discontinued. In October, I was trying to figure out if I should go with the new AT+T or with Comcast's Digital phone service. I talked with both companies several times and decided on AT+T. I placed the order for phone service. I was getting the same 3 lines I had and the ringmaster 4th line the way I wanted it. When AT+T went to retrieve my phone numbers from Comcast, Comcast could not accomodate the request. Because there was a short lapse of my phone service turned off by Comcast due to they actually did discontue there old service on the exact date they said they would, which I thought this was a flexible date. Also, i did not elect to go with there new digital phone service right away which would have made a smooth transition. Anyway, my phone numbers were in limbo. I made repeated calls to Comcast to release my phone numbers to AT+T and they wouldn't. COMCAST HELD ME HOSTAGE! They told me I may never get my numbers back. They may be already gone. I was told my only option would be to go with Comcast to get my numbers back... by several reps. I finally relented after several weeks of going against the tide, in the end I called AT+T and told them I can't get my numbers released. I canceled the AT+T phone order.
PART 2
I then placed the order with Comcast Digital Phone Service with what seemed a very nice lady with a can-do attitude. She wrote up my phone order. Double checked if she could do the 3 lines the way I wanted. She told me usually you can only do 2 lines with Internet box. But, she checked with technical and was assured 3 lines is no problem. She also told me Comcast could not do ringmaster(distingtive ring) for my 4th line like I had before at this time. She assured me that by the 1st quarter of 08' as more services are added that I would be able to get my 4th line. The installer comes out on Nov. 7 and installs my lines. HE ONLY INSTALLED 2 PHONE LINES! He tells me to call Comcast. The 3rd line he is not prepared to do. I remind him the 3rd line is on my work order. I called Comcast many times since. I have gotten 1 in 3 Comcast Reps, Techs, repair dept., Corp. compliant dept. people telling me sure you can have your 3 rd line and other people saying no you can't- 2 is the limit. As recently as yesterday, 3-23-08, A nice sales guy said he could do it. Wrote the order and gave me an install date. He called me today to tell me the repair dept. says they can't do a 3rd line. WHAT IS THE TRUTH! I KNOW TECHNICALLY YOU CAN DO A 3rd LINE. I even have 2 cable drops to my house because the old phone service required a single cable drop per 2 lines. As I had 3 lines they did a second cable drop off the pole. I WANT MY 3rd LINE! IT HAS BEEN 6 MONTHS WITHOUT MY LINE! CAN ANYONE HELP???

Anonymous said...

I don't care if your husband is dying!! A two year nightmare and a customer service rep who told me she didn't care if my husband was dying! I switched to comcast phone service to save money. My husband had cancer and no money was coming in. I had to have phone service for emergencies. But the comast service was horrible, it dropped more calls than a cell phone. We had a medical emergency. I had called the emergency number at the Cancer Center. The Doctor was going to check something and call me back. I never heard from him. Turns out, my phone was not ringing in my home. I had not received a call in three days. The pharmacy had tried to reach me and couldn't get through. I could call out but, no one could call in. When I finally reached the doctor who couldn't call back, I was in the middle of receiving important, life and death instructions when the phone went dead, the call got dropped! Of course, he couldn't call me back. When we finally straightened out the emergency, I called comcast customer service to let them know how badly we needed to have phone service and how I was not receiving calls and my calls out were being dropped. The witch that answered my call was like something out of a bad movie. I started my complaint by stating that I was upset and I know it was not her fault personally and I aplogized to her if I sounded testy but this was life and death and we needed that phone service to reliable. I was not yelling, I was not screaming, I was calm but emphatic that we absolutely had to have phone service. I told her he was hooked up to oxygen, feeding pumps and suction machines that could fail and I needed access to get help. What if I needed 911? The witch stopped me and said "I don't like the tone of your voice". What??? I asked her if it were here husband and the doctor couldn't get through in an emergency what would she do? She actually said,"I don't care if he's dying, I don't have to listen to you with that tone of voice and if you don't change your tone, I will disconnect you." I said absolutely no need for you to do that and I hung up on her. I found the phone number for the Public Relations Department at comast headquarters and got through to a VP in public relations. I told her my story, I told her about the witch who didn't care if my husband was dying. I informed her my next phone call was to every media outlet I could think of to let them know how I was treated in a medical emergency situation. She apologized profusely and asked me to give her 15 minutes. I had a comcast repair man at my home within the next hour and another Sr. VP of equipment was calling me from across the country. I called the VP back and thanked her. Great! The next day, the phone wasn't working again. They came back and changed the equipment. It worked for two days and the same thing happened. I gave up, I was not going to risk his life and I had to much on my hands to deal with repair men on a daily basis. I called Verizon, explained my situation and they came and installed new service within 48 hours. I called comcast to come and get the equipment once Verizon was up and running. That was two years ago.

Now I'm being harrassed for equipment that they have already picked up. The new witches tell me, it's up to me to prove they picked it up and I have two weeks to find the receipt. They must account for it. I get this call about every few weeks now.

So here is my new message to comcast; Kiss my tired, utterly exhausted ass. I don't care if you have to account for it. It's not my problem. I don't like YOUR tone of voice. I'm still dealing with life and death issues and trying to get by and pick up the pieces. You are so far down the list of things that need to be done, you're not even on it. I'll get to it between 2009 and 2012. How does that sound to you? Oh, I'm not sure yet, it may be a.m. or p.m. I'll call ahead, right before I get to you. Don't hold your breath comass.

whittba said...

Acct #15557 137147-20-8 Comcast has the monopoly on cable in Little Rock, AR and they know it! My daughter Brooke has been complaining for the past two years about Comcast's poor customer service. Recently I moved and could not use satellite in my new home (no southern sky access). If I wanted cable tv I had no choice but to subscribe to Comcast. The 2nd night I had my Comcast service lightning struck near my home and my cable went out. I called Comcast and they said they were not giving a time estimate for repair. I waited 24 hrs and called again, the same thing was said. I did notice trucks in the area so I accepted this answer thinking they were working as fast and hard as they could. The next day, there were no trucks in the area so I called and I was told "As you were told you are scheduled for repair on Monday," this was Saturday. I informed the rep that I had not been told this and I could not understand why there were no trucks in the area still working on the problem until all locations had been resolved; asked why they couldn't have come to my home while in the area, etc. The next day I received a voice mail, this was Sunday, and they wanted to know if I still needed someone to "repair" my service ...well it certainly didn't repair itself, so I called back and they said they assumed it was fixed and cancelled my service call. I obviously was not happy and they rescheduled it again for Monday. Well apparently my cell phone charger was destroyed and my phone lost it's charge, however Comcast had installed a phone with my new service and the number should have been accessible to them but theydid not attempt to reach me. On Monday, I was left a voice mail that they tried to call so they could come out and because I didn't answer they cancelled the call. I called back from my Comcast supplied phone line and rescheduled for Tuesday. When the service man did show up it took him less than 30 minutes and had to replace the box. It was a total viasco and what I feel is very poor customer service.

A week later the audio kept coming and going with my comcast service. This was resolved by unplugging power, waiting and restoring power. Within eleven days of new service with Comcast I did not have service six of those days, in addition one of those eleven days that some type of intervention needed to be done in order to restore service. This is not a very good start.

Anonymous said...

Moving? Dont depend on Comcast to get everything right!

I moved only about 3 minutes down the road, was then told that I need to get a new phone number because I was out moving to a new region..ok..whatever, I dont use the phone much, I can deal with that.

I have to deal with Bulk accounts because my apartment complex pays part of the bill. They say they will call me that friday to have someone come out on Sunday to do the phone hookup.they never call, they never come. The following day my cable is not working correctly. Bulk accounts calls me wondering if I was having problems..of course I was. I finally get a supervisor who sets up someone to come out and hook up my phone.

Turns out that the doughbags at Bulk accounts NEVER TURN OFF SERVICE TO MY OLD ADDRESS. So now I have to have a new modem, which messed up my email accounts and my internet in general.

After much fighting I get that taken care of. They then tell me I have to go to the service center to drop off my old modem or I will be charged..I dont have time for that shit I tell them to send me a box that I can mail to them..they agreed to do that..2 weeks have now passed..NO BOX!

DIE COMCAST!! I havent had a correct bill in 4 months..F U ALL!!

pat said...

My nightmare is with DirectTV. I lost service two days before Thanksgiving and finally sometimes in January they fially sent someone out to fix my problem. Well I had already cancelled their service and was already with DishNetwork. The problem is that I did not have any cable for the entire holidays period, so I missed not a few, but all college bowl games, yes even the granddaddy of them all. And then they have the nerve to charge me for cancelling my contract early and send me a bill for the last month and a half of service. How can I get help with my problems with DirectTV. Their customer service really sucks.

Mr.B1000 said...

I have been a customer for comcast for the last five years. The service has been very bad. When I use the internet I get have the internet speed I paid for. It is alway my fault. I have brought three routers from different companies. I have had two or three different modems. I do not know what to do next. They have a monopoly. I hope someone will force competition so we can get the service we paid for. My HD TV unit has a mind of it own. I just change channel when it want to. So do they care maybe not because the are a large company now so they do not have to worry about customer service. I am think of writing my Attorney General to get more competition in the cable business in our area. Maybe they could be broken up like ma bell. My two cents!!!!!! Very unhappy, but I have to leave with the poor service. The people try to help, but the service to my home remains poor. I seems like I am sharing service with someone.

Anonymous said...

I wish comcast would stop misleading customers when offering their "specials". I was told on the phone that if i wanted to switch from my digital box to a dvr id have to pay an extra $13.95 per month. Only after i made the switch did i find out there was an additional $6 equipment rental fee each month making the real price $19.95. I also like the fact that im being charged an equipment rental fee for my internet AND my phone when both use the same box. How is this possible? Especially when i signed up for the $99 per month for phone/internet/tv "special". BTW, that $99 was actually $115 if i wanted digital cable. My new bill with a dvr and a regular digital box now sits at $156. $156 for the $99 special and all i added was a dvr. You're an evil company comcast and i hope you go under. Its only a matter of time before real competition comes into play and your nickel and dimeing days are OVER!

Anonymous said...

We are amoung the 1,543,234,00l people that dislike comcast i just have cable, in which i think it cost to much, here in oakland basic cost about 24.00, in berkeley it cost about 14.00 I would like to know why the price is not the same. it is the means of ripping off poor people more, and letting the middle class get more for their money. come Feb 2009, comcast will be cahging you 7.99 for each box they you will need to get digital TV. Where the goverment is offering you 2 ticket of 40.00 each to help people without COMCAST T to get a picture. I call the office and asked what were they offering, I was told 7.99 or some where there, I said I have 4 TV and was told they didn"t care how many TV I had it was going to cost me 24.00 per month for the 4 boxes, I then asked if they gave Senior discount and was laught at. I AM VERY VERY UPSET WITH COMCAST, I WILL BE GOING TO ATT , as soon as they get my area ready my daughter did cange they gave her 150.00 to leave comcast. That will be the day i will fell FREE AT LAST.

The Womacks said...

I recently added Comcast phone to my plan, because they were offering a $99 triple play bundle. Before upgrading I was paying more than $150 for 2 services. I don't even want the phone but it seemed to be the only way I could keep my bill under $150a month. It's absolutely idiotic that I have to upgrade to save. When upgrading I recieved a bill for 2 and a half months worth of billing. It was about $400; After waiting on the line for an hour a customer service person told me not to worry about it, the system automatically double bills. (WHY IS THIS?). I paid a portion of what I could at the time; but I found myself behind every month. To this day I am still a month behind. I am growing very tired of Comcasts inability to care about any customer.

Here are a few reasons why Comcast is horrible:

-I have been over billed after cancelling services 3 times for the same thing.
-Waiting for customer service always takes an afternoon.
-when adding service(phone)they double bill and send cancelation notice when your a week late.
-I have choppy service
-My DVR freezes (been replaced at least once)
-Had Time Warner and cox in San Diego 1000000 times better.


Yes you might say why am I still a customer - well I live in a high rise that faces the opp. direction for satellite and no other services are available. So I am up a creek. I will not be with comcast as of September unless they fix my problems and make me happy.

Oh and I can't wait till they try and charge me after my bundle period is up. The phone service will be on its way back.
ACC # 8495290025364110

Anonymous said...

Hi everyone
check this out, you might be able to get rid of comcast, AT&T has a new service comming called U-VERSE
You can got to www.u-verse.com and see if it is in your area. I was told they would try to have every one ready to be hooked up by 2009, before we all go digtal. Because comcast is going to charge us up the A for their lpoor service. I checked my area and it is not ready you know comcast don"t want any other company taking their business. THIS IS THE BEST THING I HAVE HEARD. COMCAST MUST DIE.
OR change their ways. LOL

Anonymous said...

I canceled Comcast because of the way I was treated when having problems with a package I bought. Their representatives are the rudest people I have ever talked with. Not only are they rude, but don't have a clue about their jobs !!!! I also had their internet and canceled that also. I would NEVER advise anyone to go with Comcast. I went with Dish and have been treated like a consumer should be treated. What Comcast needs is another cable company in the area to give them competition. No doubt that Comcast would lose the battle also People are just fed up with them !!!!

Anonymous said...

I called the state Board of Public Utilities (BPU) on them. After that I was called and given a direct number to call whenever I had a problem, which I have used more than once.

I am also wary of of their contractors. I've had one playing on the internet and just acting really strange, but I didn't feel comfortable asking him to leave because I really needed my cable fixed, which he couldn't do anyway. Lesson learned. After I called the BPU they sent a competent person over right away.

They are a monopoly, I hate that I don't have a choice at this time. As soon as Verizon is available in my area I am going to switch. I can't wait!

Jacob said...

On November 26, 2007, I called Comcast to have my broadband (Internet) service discontinued at my home address. Also, I requested a final bill to pay any outstanding balances on my account (Account 8993 20 924 0018167).

Because I was charged in advanced for a whole month of Internet service, I was told that my balance was $14.94 (instead of the $42.95 that I have been paying monthly). Also, I was told, that a final bill would be sent to me.

As of today, I have not received such invoice. To the contrary, I received a bill dated December 14, 2007, for $85.90. This is the equivalent of two full cycles of service covering from 11/19/07 until 01/18/08. This in spite of having the service disconnected as of 11/26/07.

On 12/20/07 I called the billing department and I spoke with Nancy (Phone 412-771-8188 extension 5780). She told me that the invoice would be corrected and she calculated that I owed only $14.94 because I didn’t use the full cycle corresponding to 11/19/07 to 12/18/07. I never received a final bill with this balance.

Instead, I received a “Disconnection Notice” on January 16, 2008 with a balance of $86.69. On that day I called Nancy again and left a message. I called back on 1/22/08 and 1/24/08. I left a message on both occasions, but she never called me back.

Because I never received a final invoice for $14.94, I called Comcast on March 24, 2008, and spoke with Paul (Operator #5444). Paul told me that he would submit all the documentation to the billing department. Paul also said that someone would call me within 48 hours.

Today, March 25, 2008, I received a letter from CREDIT PROTECTION ASSOCIATION. They are trying to collect my debt to Comcast for $86.69. I called them and place the collection under dispute.

In addition, I called Comcast today and I spoke with Catherine (Operator 5879) who told me that the matter was under investigation and that someone from the billing department would contact me. I asked to speak to a manager or supervisor, but no one was available. She told me that she left a message for the supervisor to call me.

Jacob said...

On November 26, 2007, I called Comcast to have my broadband (Internet) service discontinued at my home address. Also, I requested a final bill to pay any outstanding balances on my account (Account 8993 20 924 0018167).

Because I was charged in advanced for a whole month of Internet service, I was told that my balance was $14.94 (instead of the $42.95 that I have been paying monthly). Also, I was told, that a final bill would be sent to me.

As of today, I have not received such invoice. To the contrary, I received a bill dated December 14, 2007, for $85.90. This is the equivalent of two full cycles of service covering from 11/19/07 until 01/18/08. This in spite of having the service disconnected as of 11/26/07.

On 12/20/07 I called the billing department and I spoke with Nancy (Phone 412-771-8188 extension 5780). She told me that the invoice would be corrected and she calculated that I owed only $14.94 because I didn’t use the full cycle corresponding to 11/19/07 to 12/18/07. I never received a final bill with this balance.

Instead, I received a “Disconnection Notice” on January 16, 2008 with a balance of $86.69. On that day I called Nancy again and left a message. I called back on 1/22/08 and 1/24/08. I left a message on both occasions, but she never called me back.

Because I never received a final invoice for $14.94, I called Comcast on March 24, 2008, and spoke with Paul (Operator #5444). Paul told me that he would submit all the documentation to the billing department. Paul also said that someone would call me within 48 hours.

Today, March 25, 2008, I received a letter from CREDIT PROTECTION ASSOCIATION. They are trying to collect my debt to Comcast for $86.69. I called them and place the collection under dispute.

In addition, I called Comcast today and I spoke with Catherine (Operator 5879) who told me that the matter was under investigation and that someone from the billing department would contact me. I asked to speak to a manager or supervisor, but no one was available. She told me that she left a message for the supervisor to call me.

Demetrios V. said...

I am unfortunally a comcast customer in the chicagoland area and it has taken them 5 times to get my $99 triple play and it seems like them always blame me why it doesnt work. I think going back to my at&t sounds much better these days

Anonymous said...

Building 7 at Omega in Plantation Florida has suffered bad signal on channel 2 and repeated interference on channel 18 during the last 4 years. Calling Comcast has not helped.

Our address is 7480 NW 17th Street, Plantation, FL 33313

Anonymous said...

Hello:

I am making a complaintabout how this lady name edmond who works out of Houston Texas Comcast Risk Management office was illegal billing customer for past due account for Time Warner when acutal they never exist in the first place.
After I did some investigation I learned this person once owned her collection company and this was illegal collecting on any aged account over 7 years. This is a violation with FTC and the Fair Collector Debt Collection Act.
Comcast has no right to collect on any accounts where a person once owed a debt to Time Warner when that company wrote it off for a bad debt with their federal taxes.
My problems I never had any such account with Time Warner.
Then she attempted to extort over $510.00 out of me.
Next Comcast cut off the service when I paid my bill on March 4, 2008 for $78.00 and did not return my money.
When I first called Comcast they stated I owed for another person who once lived at this address that is no relative of mine.
This is how Comcast harass their customer and attmept to extort money out of customers.
This lady is in the adminsistrative department and the CEO is knowledge of this illegal money extortion. Time Warner and Comcast all need to go to jail for this illegal mail fraud and wire fraud, conspiracy and obstruction of justice.

Anonymous said...

Comcast offered a discount on the first three months or so of DSL service. They charged me full cost from day one, and trying to get the discount was such a steep fight that I preferred to give up.
They constantly publish adds on how fast their DSL is. Reality seems to be very different.

Unhappy resident at a building at 7480 NW 17th St. Plantation, Florida 33313

Gregg Mehr said...

Commercial or residential, all get treated unfairly. We unfortunately are a client in Chicago who has repeated BAD experiences with customer disservice. Our building is still analog, digital was supposed to have come last June however, we were informed there was a prroblem with our building and never heard from them again. To contact them about the issue, I used the number on the workorder they gave me, which is of course the WRONG number, and they informed me it would be much faster faxing any requests to the number 630-288-1190. I still have not heard a respoinse from them.
During my wait, I was also forced to listen to a musac station that was improperly tuned, so the station kept fading in and out. If I were a new subscriber and heard that in my ear from my communicatoins service provider, I would seriously reconsider due to the inability to maintain their own stereo system.
As soon as we can get someone else...talk about a monopoly! I want a choice of cable providers here!!!

Anonymous said...

I could not access "on demand". After trying troubleshooting over the phone with Comcast rep, a service rep was sent out. He found my cable box(for which we are billed monthly)was fouled up. After correcting the signal I was able to access"on demand". We were charged a $25 service charge for Comcast to service their faulty equipment. I complained to Comcast-Houston and they refused to remove the service charge. The operators refused to connect me with their supervisor.
Comcast has a monoply in my particular neighborhood and they certainly act accordingly.

scrapnfor4 said...

I have Comcast for both Cable and internet, not having too many problems I decided to go with them for phone. They were to come out on March 5th to install, on the 3rd I got a call to confirm the appt but they also wanted to give me my new phone #. I said I wanted to keep my old #, in addition to that I was quoted incorrect prices at the time of the original order then they said I had to go thru a credit check. I declined it all, I have a good billing history with them was mad about the lies and told them to cancel it all. Later I recvd a call from them, they suckered me back into it but said they'd have to bring my # over from Frontier so they couldn't come out til the 27th of March. Well, on the 6th of March I had no dial tone. I called Comcast and was told I wasn't thier customer and they showed my order for the 27th in a canceled status. I called Frontier and was told I was taken by Comcast, number and all! Frontier offered to get me a dial tone within two hours, waive the fees but it would take a couple weeks to get my old phone # back. I declined it all. Maybe I can just use my cell and save some money all together? So far so good. I am checking into DirectTV for my TV, unfortunately I LOVE my high speed internet so I won't give that up. My old home phone # is 9166888138, but how will they contact me? It is no longer a working # thanks to Comcast. I will not waste my cell phone minutes on them. Oh, I did try to contact them via internet but they wouldn't discuss the problem with me for some reason. Gave me some lame answer I can't even remember. My email is scrappnfor4@comcast.net should they change thier mind about discussing this via internet.
Thanks for listening to me :)

Adragontattoo said...

I am at work so I unfortunately do not have my acct number with me.

BUT here is the Customer Care Ticket Number that is open #733529.

Now to see what the text limit post is here.

-10 Mar (roughly) about 9am, I call to arrange to get my service transfered to the new condo in the same building I am moving to.

I am told, that you HAVE to have a tech come out and the first available appt is on the 22nd.

uhhh ok, schedule it for as early as possible on the 22nd please.

-22nd mar Tech shows up after the Guaranteed time and after I call to get an idea of time frame.

Call is set up incorrectly and Tech thinks it is a new install.

I tell the tech, nope I have cable boxes, I own my modem and you are really only here to verify it all works and install the phone modem.

Tech takes the boxes back to his truck and comes back in.

Tech spends an hour + on the phone getting the modem that I own and had used for a year and a half 5 floors lower added to the new acct.

Tech doesnt have a buttset to test the modem and I screwed up and didnt have the phone I ordered delivered in time (I havent had a landline in a decade). Net result, no way to test the modem.

-11:45pm Internet shuts down totally. I proceed to call Comcast and I spend the next 45 minutes on the phone testing to see if I have signal yet while the phone rep tries to add the modem to the acct correctly. The tech's phone rep added the modem to a "ghost" acct which was set up incorrectly.

-12:30ish am Internet is back on.

-12:45am I have to totally disconnect my firewall from its duties in order to use the net (using a Linksys wrt54g V6 instead), this may or may not be a HW related issue.

-Sunday I was not home to verify it never crashed

Monday
-24 Mar

-6:00ish pm arrive home, accept phone from front desk, connect phone, no dial tone

Call Comcast spend an additional 45 minutes on the phone and am told that the modem might be bad and to take it to the local CS center and they will exchange it.

Go to CS center, to find out that I have to open a ticket and that they dont even carry the modems there, a tech will have to come out.

go home irritated.

-9:00pm Internet cuts out, totally, dead, non working.
Call Comcast
spend the next HOUR AND A HALF (with at least 2 different CS reps)trying to get them to add my personally owned modem back on to the acct and that their provided modem will NOT be used as my internet modem for any reason EVER.

I am told that they can not add/delete/change the acct until after the appt that is already scheduled for Thursday.

Hang up in utter disgust.

25Mar
-7:20am Call Comcast back again to give them a chance to salvage my acct.
30 minutes on the phone with them to again be told no changes until after the tech comes on Thursday.
I tell them to cancel the phone, copy the old acct and get it back online today, this is ridiculous.
Transfered to a CS rep. who listens to saga, confirms saga via acct and then tells me to please hold on while she opens a Ticket with Customer Care regarding this, I agree as it isnt like I have the ability to surf the web or call anyone else while I wait.

As it stand now 26Mar, still waiting for a call back from them.

In the year and a half that I was living 5 floors lower in the same building, without the phone portion, I had 2-3 occasions where I had to call CS. From the 22nd to today, I have called 6 times already and I am STILL waiting for a call back (over 24 hours waiting for Customer care so far).

Throughout this whole saga, I havent had ANY On demand capabilities either. Tested it again last night and on demand is a black screen with no activity, but that is the least of my concerns.

Anonymous said...

Account# 15011527498-02-7

Comcast, please fix my account. I keep getting overbilled for service. Last month we agreed upon a payment of $78.15 which I paid immediatly. This month I get my statement that includes a past due amount, a disconnection notice, and current charges that are still incorrect. This is what I need corrected:

1. Please remove the overcharge of $63.00 that is on my account from the previous month. We agreed upon $78.15 which I paid immediatly.
2. My current charges of around $77.00 are still incorrect! I only want basic cable and Internet which should come to around $50 plus tax which I believe should be around $54.
3. When I received my statement that says my account was past due, I called Immediatly and talked to Theresa (ID# 2805) on 3/18/08 I believe. I was told I would receive a call from corporate the next day to resolve my issues and it's been 1 week and I've received no call.

My issues stem from a number of installation problems including being overcharged for installation fees that I never received, multiple appoitments for installation due to lack of technical experience, and I even let one technician borrow my tools including my power drill.

Comcast, please fix my account!

Account# 15011527498-02-7

Anonymous said...

I "cable-sat" for my brother in his new apartment back in November. The technician was on time, and set everything up quickly. Then he asked to borrow my cell phone. (My brother does not have a land line.) The tech called Comcast to tell them to start the service, and proceeded to wait ONE HOUR on hold. With his own company. Which is FIVE BLOCKS AWAY from my brother's apartment. On MY phone. I offered to run down to the Comcast office and tell them to pick up the phone. (Although I am fully aware that his call probably was not going to that building...I'm just pointing out the irony of the situation.) The tech complained to me that this sort of thing happens all the time and this is the reason why they can not always keep appointments...they are waiting on hold with their own company!!! Comcast is the only cable provider in town. So Comcast, how about paying your phone operators well, therefore retaining enough operators to answer phone calls from your own techs and keep appointments on time!

kimberly syrus said...

kimberly syrus
acct #09566271946-03-6

i am not sure where to even begin. may of '07 i started my comcast service. i have had nothing but problems. i am paying for channels i don't get, i was told it is because they have not switched from analog to digital. i have been given the run-around, lied to, put on hold for endless amounts of time, have not been charged correctly and have waited for SEVERAL of my one day a week off i have from work. not to mention the mud that was tracked in because they didn't want to put on the "footies" that are provided to the techs. i won't get into detail and bore you with the same story it seems so many of us have. just happy to let everybody know that the problem is solved. i am switching to dish this weekend.

good luck to all.

getfiosnow said...

Please everyone, READ THIS ARTICLE!
http://consumerist.com/370229/comcast-wants-to-use-cameras-and-facial-recognition-to-serve-ads-in-your-living-room

- Frank Eliason
Comcast Executive Offices Wrote:

"The newteevee.com article "Comcast Cameras to Start Watching You" portrayed some assumptions that require correction and clarification"

"The camera-based gesture recognition device is in no way designed to - or capable of - monitoring your living
room."

Sorry Frank. But Comcast and it's management team has LOST ALL CREDIBILITY with subscribers. Why would believe ANYTHING the company says? So many broken promises and OUTRIGHT LIES! I couldn't be happier you now have legitimate competition in areas you serve.

Comcast will experience what so many of us have experienced from you...the cold shoulder, snickering, and laughter as we cancel service and choose a company that might actually care about it's employees AND it's customers! By the way, whatever happened to Rick Germano? Did we wear him out...or did he leave the comapny already?

Verizon's on the phone Frank, gotta run!

Anonymous said...

I've been with Time Warner Road Runner or also known as Comcast for the last 5 years. Before I called in last month I was ignorant enough not to ask for new promotions and that was my own fault. But part of the reason is that I simply do not wish to deal with unprofessional CSRs or afraid my calls were going to get transferred to India.

Nevertheless, I did call 3 weeks ago and decide to upgrade my package to have cable tv as well as getting a new cable modem. Installation came in 5 days which is reasonable.

A week after installation the internet starts slowing down and I called for service which came in a week again surprisingly but he did not solve the problem. I called back trying to get someone else out here to look at it but i was told i need to wait A MONTH because thats what the system shows. I changed my tone and threatened to cancel the service but the response I get is "oh let me assist you with that". Outrageous!!! I would switch to Verizon FIOS in a heartbeat if I can except the phone company in my town somehow has a monopoly and currently Verizon is focusing on expanding to areas where they can attract business from phone, tv, and internet at the same time (I got that from the Verizon CSR but I hold no grudge against their current strategy)

Bottomline is, if you can't provide the service you promised, at least offer other perks to keep them around. Oh wait, "LET ME ASSIST YOU WITH THE CANCELLATION"... sigh... Verizon I choose you!!!

Anonymous said...

Hello, Acct # 09519-652664-02-4

A story of (another ?) false promise of Comcast... this time billing ar cancellation. Upon returning the comcast equipment at the local comcast customer center, I paid by credit card a charge of $91 plus change an was told that the account would be cancelled. OK fine I thought. Next thing I know, I'm get numerous bills each for a different amount. I call comcast and am told that I was supposed to be told that I would be charged for the next ten days but since I was not (and I wasn't by their rep at the counter), they would credit my balance of app. $75. Well, today I get snail mail saying that if I don't pay up, they'll send a collection agency after me. I call them up and am told that they have no record of the conversation about the credit (from app. 2 weeks ago) and that the charge stands.

I told them that THEIR agent would should have billed me correctly at the counter, and that whatever "so called" remaining charges are not my resposibilty (I will not pay for the mistake of their agent) but did not get anywhere.

The reason that I dropped comcast to begin with was because of this type of service... promises made and never kept... being lied to.

AAAAARRGGGHHH !

wolffie said...

Okay, here's my sad tale of woe in dealing with Comcast.

Several months ago, Comcast in my area went digital. In order to receive a digital signal, I had to order one digital receiver box from Comcast for each tv. I did so, and installed them; however, only one of the digital boxes worked. I called Comcast and told them the problem, and they sent a serviceman out to check the boxes out to make sure they were okay. They weren't, so what did the serviceman do? Nothing. He left, and left the faulty boxes with me.

I called Comcast and they told me that they had been receiving faulty boxes, so they sent someone out to pick up the boxes. They picked up the boxes, leaving me with no digital boxes, but are still charging me for them to this day. I've been 'round and 'round with them about the charges on my bill, but they continue to add charges for the boxes. I've paid my regular cable bill, but they still say I owe them more money, because of the digital box fiasco.

I called them again today to cancel my cable service (I got sattelite), and the lady told me I couldn't cancel my cable service until I paid my bill in full. I don't owe all the money they're telling me I owe, so I refuse to pay for something I didn't receive.

If you could help me resolve this issue, I would be indebted to you forever. My account number is 8495 75 262 0046327. Thank you so much!

Anonymous said...

Hello again, I was so upset when I first posted that I needed could not type correctly.. and can't figure out how to edit the original.
Anyway ,

Ref : Acct # 09519-652664-02-4

A story of (another ?) false promise of Comcast... this time billing at cancellation. Upon returning the comcast equipment at the local comcast customer center, I paid by credit card a charge of $91 plus change and was told that the account would be cancelled. OK fine I thought. Next thing I know, I'm get numerous bills each for a different amount. I call comcast and am told that I was supposed to be told at the time of cancellation that I would be charged for the next ten days of service after I returned the equipment and cancelled my account.... but since I was not told this by their rep at the counter, they would credit my balance of app. $75. Well, today I get snail mail saying that if I don't pay up, they'll send a collection agency after me. I call them up and am told that they have no record of the conversation about the credit (from app. 2 weeks ago) and that the charge stands.

I told them that THEIR agent would should have billed me correctly at the counter, and that whatever "so called" remaining charges are not my resposibilty (I will not pay for the mistake of their agent not billing me correctly) but did not get anywhere.

The reason that I dropped comcast to begin with was because of this type of service... promises made and never kept... being lied to by their personnel about doing things that they had no intent at all of doing.

AAAAARRGGGHHH !

Anonymous said...

When we cacelled our account with Comcast, the rep told us that DirectTV was more expensive with less channels. We thought that was pretty funny since we'd be paying half of what we were paying Comcast, for more channels. The rep outright lied to us. The rep also told us we'd be receiving a $150.00 account credit in the form of a check from Comcast. Four months later we still haven't recieved a check and haven't bothered to aggravate ourselves further with another zillion phone calls to this shitty, shitty company.

Anonymous said...

My acoount is 708-392-4799 Comcast is upgrading all the phone servives over to digital by April 21. They are telling me that I can't keep my same phone number. Now I have had this number for the last 9 years and I don't want to change it. They market the upgrade stating you can keep your same number, well why can't I. They suck big time. I want some answers.
Illinois

David said...

I saw with great interest this blog on Nightline. I am, sadly, a disgusted Comcast customer. It was a few months ago that we had continued problems with my cable service and the Comcast decided to send out one of their "contractors" who spoke no english and proceeded to rip up my entire lawn and driveway. They also pierced a line leading to my generator tank causing a horrible leak. I made numerous attempts to contact Conmast who finally after more than fifty calls (literally!) sent someone (an in house crew) to put in a new line. They also referred all the damage to their insurance company who only paid for some of the damage with the rest to be paid by Comcast! Afte again calling and faxing many times, Comcast completely ignored me. I was left with unreimbursed damage and not even the credits for the lack of service. Comcast truly represents the worst of service and hire contractors who have no regard for your home and the hundreds of thousands of dollars invested in it. I am in the process of making the switch to DirectTV and hope for better. Thanks.

Anonymous said...

I find it unfortunate that the company's gotten this poor. When they took over AT&T in this region about four years ago, both billing and customer service improved significantly.

Since then it's been in obvious decline with more and more blaming the customer and sending techs on goose chases to find reasons to charge a fee rather than tell the truth about standard maintenance. And of course now there're all the newer fees for interacting with the company.

"Outage? Nobody's reported one." Then you see a truck go by an hour later and viola, no more outage. Magic I say. Cancel the required tech appointment, since they'd just complain about the hundreds of these pointless appointments they have anyway.

I could've, and did, tell them the tech was pointless. Don't they have actual work to do?

Anonymous said...

Comcast destroyed my computer!

A/N 8220 20 413 0138477

My service began with Comcast around the 27th of September 2006. After several bungled attempts to install phone service in my apartment, many service calls had to be made to get it to function properly. That, notwithstanding, I decided to try the high speed internet. After calling the Atlanta sales office, I was told to pick up a box from the service center, 2 miles from my home. I complied, walking 2 miles to do so.

When I returned home, I proceeded to install this box according to the directions provided on the accompanying CD. I was planning to use the USB port. During this installation attempt, which seemed to be straightforward and simple, I received a shock and a spark when I tried to plug the cable into the USB port onthe box and then again when I tried to plug the other end into the computer.

I then engaged the services of my roommate who has electronics background to help me. He also received a shock. At that point, since the technician was due to return for service on the phone lines the next day, all attempts toward installation stopped. Keep in mind, at this point, the computer was still working just fine. I use it everyday in my work.

The next day, October 3, 2006,the technician, I believe his name was Mike Willingham, arrived. He attempted the installation and got the same spark. This time the computer was blown, the motherboard being destroyed.

The following day, I filed a claim with customer service. Several hours later, about 8:30 am, I received a call from this technician stating that I was an UNGODLY person for filing the claim because he had been there to work on my phones and tried to install the internet service as a favor. He also stated he was going to DENY the claim, which he did.

Following up, I made several in person attempts to resolve this matter and numerous phone attempts. I have contacted an attorney, but was advised to file against them in Small Claims Court, which I plan to do.

One question I had was why did the Sales dept have me to pick up a box to install internet service when I already had phone service with an internet connection port on the phone cable box? The cable to connect to the internet was included with the phone cable box.

Secondly, despite my previous attempts at installation, it was a Comcast technician who actually destroyed my computer. This same gentleman had the authority to DENY my claim!!!Many phone calls and in-person attempts were made to go above him to get this matter resolved. If Comcast wants claim numbers, the first was 14253004 filed 10/4/06. The second was 14253732 taken by Amy Dorsey at the service center on Malone Drive in Chamblee, GA about six months later. Since that time, I've been advised to file against them in Small Claims Court.

All evidence has been preserved exactly as when it happened. I still have the extra box which has the spark burn as well as the USB port on the computer.

Obviously, I would like to hear from some higher authorities at Comcast regarding this. I also would like to be compensated for the computer loss and work time lost.

Please contact me.

Anonymous said...

Account #: 09547 128471-07-9

I recently moved out of an apartment building that offered free comcast service to its tennants. They provided the cable box for us. I signed up for their internet package as well and purchased my own internet box. I moved and cancelled my account back in December. A few weeks ago I got a bill for $136.00 stating that I did not return my cable box (which the apartment complex owns). I called Comcast and they said that I did not return the box (which they never sent to me b/c the apartment owns all the boxes) and that I returned an internet box instead. I told them that I purchased the box and the customer service rep was very rude to me on the phone. She told me to suck it up and pay the bill or contact my apartment (very rude and unprofessional). Which I did and they said that it was Comcast's fault and I would have to consult them. I called comcast back and was on the phone with them (mainly on hold) for over 3 hours and nothing was solved.

Why in the world would I return an internet box that I purchased?

PLUS Comcast NEVER sent me a cable box. The apartment provided it to me so why am I being charged for this! It was left in my apartment when I left.

Comcast did nothing and just gave me the run around! I saw this website on Dateline last night and thought I should give it a shot. If I don't hear anything back from this I will be contacting the Better Business Bureau. And I will NOT be purchasing from Comcast ever again! WHenI moved I switched to Verizon Triple Play with Direct TV and at least I can talk to someone on the phone when I call and not get the run around!

Anonymous said...

After doing some homework/research, my wife and I decided to go with Comcast. From the very beginning, we have had nothing but problems and headaches. It started when the installer came and installed our internet line and cable tv. the internet wires were installed very poorly in the basement and we got the wrong cable box. after calling them and telling them of the problem, i had to go all the way to one of their payment centers and exchange my box. now that i have the right box, the remote and the box itself doesn't turn on when you hit the power button. i gave comcast the benifit of the doubt from the beginning. but i have had nothing but headaches since i decided to go with them. i am really regretting my choice. i just wish their were other companies to choose from than Comcast.

anonymous said...

Comcast account number 8777701850010320...I was having problems with my phone because of all the static. There was constant crackling over the line. We have had 8 DIFFERENT technicians come and try and fix the problem. What is amazing is that there is no "paper trail" on my account. Each technician that would come to the house was starting all over on trying to fix the problem. Of course, they never did fix the problem. I was told by a couple of them that the problem was some wiring inside my house. They said they would check with their superintendent and get back with me to tell me whether Comcast would absorb the cost of if I would have to pay. I didn't care. Just fix it! Of course, I never heard back from them. I even had a couple of the technicians tell me that they could rig my phones up to where at least 2 of them would work (I have 4). I had a couple of them do this but on a couple of other occasions it was around 5 pm and the technicians told me that Comcast wouldn't allow them to work past 5 and they couldn't rig the phones that day. We're talking, maybe taking 5 minutes here. I would basically beg them to rig it but they said to call them on their cells and they would come the next day and rig the 2 phones up. Of course, I called and never got an answer. My poor wife would call time after time and be put on hold for 30-45 minutes. We're talking at least 8 times and 8 different technicians! And, they still haven't fix the problem. They are a joke!

UnHappy said...

Hi,

I have a new slogan for Comcast. Instead of "It's Comcastic" how about "IT'S COMPASTIC". Ever since Comcast took over Adelphia I have had problems having Vonage internet phone service and surfing the internet at the same time. When on the phone and surfing at the same time I get half garbled words and have to get off the internet and just talk on the phone. Every time I called Comcast out to the house it always was to blame something or someone else. First its the computer, then the old wires (hello their your wires FIX THEM), then its Vonage (NEVER HAD A PROBLEM BEFORE Comcast), then its the internet speed (HAD THE SLOWEST SPEED WITH ADELPHIA AND NO PROBLEMS SURFING AND TALKING ON THE PHONE AT THE SAME TIME) yet I pay Comcast more money for higher speed and still get nothing. To top it all off quite a few of the TV channels are still messing up as well. So tell me, do they really do anything about this? If so here is my account #01638550743-03-3. I am currently calling ATT to get internet service and Direct TV for TV service because I am fed up with the high prices and no service. Thanks for Nothing comcast (yes thats right small letters because your not so big after all). They send out contractors who don't do the work right to begin with then they finally send a true Comcast Tech who seems to get some of the bugs out for a couple of days. Tell me what the heck is going on. Why is Comcast monopolizing the whole Cable Company Industry. Are they so afraid of the competition! Also I filled out one of their own surveys and never got a response, lets see how this one works.

Thank You for your news report last night and that I just happened to be watching.

UnHappy,

Anonymous said...

I got Comcast High Speed Internet about 3 months ago now and it hasn't worked but one week of that time. I have had Comcast Service men out there twice and the second guy told us we didn't have enough signal coming from the road to the house and that he would get a bucket truck and a couple of other guys to come and rerun the cable outside and put in larger cable. Well it hasn't been done yet and I have called several times to no avail. I can't get a phone number to anyone besides the people who only make the appointments for the guys and it just keeps going around in circles. I wouldn't recommend Comcast High Speed to anyone!!!! Acct#02904526174018

Anonymous said...

I am really upset at all the lies that comcast employees are trained to tell you when after the fact was that you changed your service from at&t to get a bundle rate(phone,internet,tv)I moved into my new address with a decent rate quoted that was less than what my first bill, or what I thought was my first bill at the new address should have been. I had a $0 balance from my old address, the previous bill was paid on Feb 4th. I got a bill at my new address due March 9th for the amount of $122. On March 1st I paid $122. On March 5th I got a bill for $187. I spent almost an hour on the phone with comcast asking what this was and they said "Oh that $122. was paid on a different account # for your other address" (old ACCT.#8770 47 015 1513583). I said how could that be or something like that and they said "we don't know, but it will be taken care of". Several days later I received a suspension of service notice set for around March 22nd. I went down to the local office and talked to a nice guy that told me they were wrong, they sent it to the old account # but that I really did owe $187. ?? I was supposed to get a bundle rate of $120. it included HD cable, 2 dvr boxes and premium pkg. I was also on a promotion for one dvr box at $1 per month for a year that was given to me in Oct. 2007. Every time I talk to someone different at Comcast they give me a different rate and story. I have spent hours on the phone and in the office and was promised that there would be no suspension of services around March 22nd, giving me until the 1st of April to clear things up. This morning all my services were temporally suspended I have no cable, phone or internet at home. My phone has a dial tone and the only out bound call I can make is to comcast. I went into the office today and tried to talk to the same nice guy that helped me before but his supervisor was "out to lunch" at 1:30 and he couldn't give me her name or phone number but she is going to call my cell within 24 hours, yeah right! Most likely it will be with a new lie more bs about how they want to make customers like me happy, etc... My bills have been paid before the due date for the last two years.
Acct. # 8770470151553043

bumpdaddy said...

Terrible Customer Service - Acct # 8777701410125550 - Trouble Ticket 161547
Acct # 8777701410125550:
Trouble Ticket 161547 from "Tier 3" Technical Support.

I was just on the phone for 1 hour 4 minutes and 57 seconds. My modem was resetting by itself, so I called in. They told me that I could just go to the local billing office in Pearland, TX and switch it out for a new one. Sounds easy, right? So I did. The person at the counter switched out my modem and then asked me if I had "digital phone". I said that I did and she told me that I needed to call in and have them reset my modem in order for my digital home phone service to work. I dreaded the thought of calling in, but she made it sound simple again. So I hooked up the modem and called in. At first, the person on the phone couldn't get my Internet to work. After about 15 minutes with him, my Internet came up. He then asked me if there is anything else he could do for me. I said, "Yes, my digital phone is still not working". He then tells me I need to transfer that issue to someone else. That person, after 5 minutes, answers. I have to go through all of my billing information again. Then she says "I can't find your account, what was the number again?" I said "someone just transferred me to you and found my information with the information that I just provided". Silence. About 5 minutes. Finally, "Still working on it sir, bare with me". Okay. 5 more minutes. Same thing, "Bare with me sir". I was polite and did not say anything and let her work on the issue. Finally, after 15 minutes of nothing, she said that she was in Fort Laurderdale and couldn't look up my account. She had to transfer me to Texas. Okay, thanks for the help. So, now another automated menu. Here we go again. I get someone on the line and she asks what the issue is. I tell her. She says the first thing she needs to do is check for outages in my area. I said that she didn't need to check for outages because my Internet is working fine. "I still need to check" she says. 5 minutes later, she explains that there are 4 outages in my area, but they do not affect my address. "Is your phone working now? I just sent a signal" she asks. I said no. She says she needs to send me to the highest level of technical support which is Tier 3. I just couldn't believe it. All I did was switch out a broken modem for a new one. Shouldn't this be a simple deal? Okay, here we go with Tier 3. On eternal hold and finally Louis answers. I'm thinking, Tier 3! This phone call is about to end and my issue is about to be resolved! I explain the situation after giving all of my account information again. He says there is a discrepancy with my MAC address. I'm kind of a technical guy, but don't know what he's talking about. Then he says, "This is something that we have to send out a technician for". WHAT? Are you joking?! No way. All I did was SWITCH OUT A MODEM!! Doesn't matter, he exclaims. "How's Friday between 8-11am?" Do I have a choice? "Not really - the only thing you can do is go back and switch out the modem again and call us back." At this point, waiting for the tech guy to come to my house for 4 hours seems easier, so we hang up. That's where we are now. Everything is fine if you don't have ANY issues with service or billing, but the first time something comes up you WILL NOT be able to get it fixed, trust me. I have SO MANY issues with Comcast to write about, I just don't have the time. Thanks for this website. I'll update you all on Friday.

Anonymous said...

Comcast raised my bill about 10% a few months back with no additional service. It was already too high. They can do this because Comcast bought off state legislators last year and the state too away the right of local communities to regulate cable franchises. The state, no doubt at Comcast's and other cable companies financial persuasion, did not include a way to fund operating expenses for public access, and comcast is still nlegligent about posting the shows on the public access channels.
All that, and then charging me an extra 10% with no additional services!!!

TacoDave said...

I am account number 8778 10 416 1389310.

I joined Comcast two months ago when a Comcast-authorized vendor was going through my neighborhood signing people up. I was about to buy an HDTV, and their deal looked good, so I signed up.

The deal I was offered was this: $99 per month for two years for Classic channels package, digital phone, and high speed internet, PLUS an additional $12 per month for High Definition service. And since I was a DirecTV subscriber at the time with a $140 fee for canceling my contract, he also offered me a $20 credit each month for the first 6 months for switching over.

I asked the gentleman very clearly "So my bill will be $92 per month for the first six months, then $112 a month after?" and he said "Yes."

If only it were true...

My most recent bill shows a total of $139.41, which is much more than quoted. I didn't get the $20 credit, I got billed extra for the Classic channels package, the HD service costs $14 - not $12, and I got billed for a modem rental (I've had my own modem and an internet account with Comcast for more than 3 years).

Not only that, but there are two line items: 'Free Spp 12Mo' and 'HSI Perf+ 12Mo Fret' that are added, then subtracted. I have a feeling they signed me up for some sort of service plan without my permission.

I called to complain, but the Comcast rep did nothing to help me. I said "I guess I'll have to take this to court then," and he answered "No, just visit one of our offices. Maybe they can help you."

Like I have time to take a day off work to visit an office.

I am ticked. If they aren't going to honor my contract, why should I honor it? DirecTV would take me back in a heartbeat.

Anonymous said...

Wow ... "Comcast" or should I say "Com Crap" ... maybe that's what Comcastic really means.

I am a two time former Comcast customer and also a former employee who learned first hand the slovenly business practices of this "hallowed American corporation".

Several years ago Comcast was on a wave to "improve customer service" by hiring people with Customer Service background only. I was hired based on my 25 years of service at Bell Atlantic / Verizon and had only 2 and a half weeks to learn anything and everything about information technology before being set loose answering business repair calls in one of the two national call centers for Comcast.

Never being one to shy away from a good challenge I stepped up to the bat and went to work. There were 10 people in my class, two of which had gone to an IT school (not a college), the remaining 8 had customer service background only. The person who sat next to me had not worked in 14 months and spent most of her day shopping on line and then asking me what we needed to know for the next test.

I finished third out of ten so I felt completely vindicated I had met the challenge. A mere two and a half weeks ago I could not have told you the difference between static cling and static IP. Now I was ready to help the masses, the throngs and the monopolized customers Comcast continues to rake in and take over. (Can we say Adelphia, anyone?).

I have to admit my confidence had a bit of a set back when I met my "manager". My so called manager had no IT background, no computer background shy of what he learned on the job, and for some reason it seamed a bit odd. Like hiring someone with a speech impediment to be an international orator. But one has to work, so one has to overlook such trivial (?) observations. I later learned "Larry" my manager was hired for WHO he knew, not WHAT he knew. Nepotism is alive and well, and it lives at Comcast!

The next set back was dealing with the fact that Comcast had at that time 48 hours to correct problems other than major cable outages. So if a customer calls to say they have no power through their cable modem or it's not running at the accurate speed, it was our job to trouble shoot. The worst thing we could do as Customer Service Reps was actually take a trouble report, as by doing so implied Comcast would have to FIX or REPAIR that problem.

In my employment I saw very few "customer equipment related" problems ... those that could be corrected by having the customer swap out their own computer hardware. Many calls we received were not from the actual customer but from their on site IT tech hired to troubleshoot BEFORE calling Comcast. By the time we received the call there was no doubt the trouble was on our end.

I did learn where all the rusty, weathered cable junction boxes were on many a Midwestern roof and read volumes of reports from those same customers who had called year in and year out and whose problems were never addressed. Keep in mind all of my customers were BUSINESS customers so these people weren't out there watching the latest You Tube video or shopping on E bay, they were actually conducting business, doing on line billing, research, etc. Their livelihoods depend on the internet.

So, even though we were taught to take trouble reports when justified in training class, on the floor we soon learned it was WRONG.

How to correct this ? Before the 48 hour period expired we were taught to CLOSE out that report, by checking off "customer equipment failure" ... REGARDLESS.

The idea behind this was two fold:
it would stop any FCC audits, and if that particular customer REALLY wanted his service to work, he'd call back. And they did over and over again. Because in many areas, Comcast is the only game in town. Or as my sweet bear of a manager was prone to say "we have them by their short hairs".

Let me say this in no uncertain terms ... my "manager" who had an amusing way of both eating his lunch and wearing it, INSTRUCTED us "to forget what we learned in training, in the real world we just close out reports ... "

I hope this REVELATION gives all current Comcast customers SHUDDERS about the type of service you are getting and the ARROGANCE of this company.

If this doesn't shake you down to your boots, here's another shocker ... Comcast is not only arrogant but DISCRIMATORY in their Human Relation practices as well ... Comcast was started by a group of white guys and by god, they aim to keep it that way. I'm sure those who are reading this are probably saying "oh, this guy must be black" ... well, you're wrong, I'm a white guy who calls it as he sees it. Comcast does have minorities in some departments ... Customer Service and Billing has the most but when those same employees try for the Customer Service Job that I was hired for they are shut out. Not one customer service employee had made to the IT department, before or during my time with the company.

Isn't Billing a Customer Service job too ? Doesn't it take the supposedly same finesse to talk to a customer about billing problems as well as tech problems? Many times when I could not find my own manager on the floor (he was probably busy wearing his lunch) I went to a customer billing rep who explained different terms and verified if it was a billing problem or a technical problem.

What a wake up call my employment period was with Comcast ... if I had any doubts before as a customer that this was one arrogant nasty corporate gorilla in need of a break up, like Ma Bell supposedly deserved, then those doubts were blown away to dust during my 4 month employment.

Oh, you may ask why I am no longer employed at Comcast? I "complained" to the HR manager who always professed he had an "open door" policy and I fell for this ... Silly me, I didn't realize by complaining I would be led to that "open door" with the big EXIT sign above. But at least I left with my principals. Comcast is no place for business ethics unless that means lying and cheating John Q. Public.

I did learn what "Comcastic" means though ... CORPORATE ARROGANCE !

Anonymous said...

Acct # 20001 229483-06-5

My story will begin in December 2006. I had contacted Comcast the month before to let them know I was moving and was informed this would be easy...LOL! On the day of our move to our new home Comcast was to come to hook up my new Triple play package. Upon arriving at the home the previous residents, my husband and my self were moving items in and out of the home when I receive a call on my cell phone...
"Sorry we have missed you; please call us back at Comcast to re-schedule your appointment." I laughed and informed everyone (five adults and 2 children) that we must all be invisible. Upon calling them back to let them know that they did not miss me and they have not gotten here yet, I was told they must have gone to the wrong address and we would have to make another appointment. So we did. Again they did not show. After making no less than five appointments and missing work they had not gotten to my home to install my package. Well finally they came, 2 techs at 8pm and stayed for several hours. When they went to leave they informed me that if the phones did not work in the wall jacks just plug one in to the modem. If that happened they would come out to fix it at a later time. They never have fixed it. Since then I have had nothing but problems with all of my service.

1. Television - Gets pixilated (boxes with missing information), loss of sound for minutes to hours, broken-up sound or blank screen all together. The on demand can take up to ten minutes to load and then you still have a 50/50 shot of getting an error message. You could also pay for a movie to not have sound with it and difficulty playing the free stuff.

2. Internet - Well let’s just say at times I feel like I am on dial up from 10 years ago. It is so slow at times I have walked away for five minutes to come back to half of a screen loaded or it times out.

3. Phone - This is the good one! I was informed by one Customer Rep that this is the one to complain to if you need assistance because Comcast will act on phone problems before other problems.
Well let’s just say for starters that sounding like a robot to my callers was not what I thought I was paying for but I get it intermittently or I disappear or I can hear my caller but they can not hear me or calls get dropped all together.

All of it is intermittent, but happens if not everyday at one point or another it will happen every other day. This gets annoying let me tell you. The other thing is it may not affect all services at the same time either. It may be the TV and phone or the phone and the internet or individual services (pick one any one!). The time of day does not even matter here is a look at my log:

3/22/08 -
9:20 pm - caller could not hear me
9:29 pm - caller could not hear me
9:42 pm - " "
9:58 pm - caller breaking up
10:07 pm - caller breaking up
10:13 pm - " "
10:28 pm - " "
10:35 pm - caller breaking up again
We hung up after a 48 minute phone call due to the problems.

3/23/08
1:02 pm - caller breaking up

New call
6:00 pm - caller breaking up
6:14 pm - " "
6:25 pm - " "
6:40 & 6:43 pm " " then it stopped and did not effect the rest of the call.

3/24/08 - Not home to notice.

3/25/08
11:30 am - Phone breaking up and caller disappeared for one minute.

11:34 am - Phone breaking up and TV pixilated and loss of total picture.

3/26/08 - I have only been on the phone a few times so far and have not had a problem...yet.

EDIT: While on phone and previewing my post at 8:24 pm my caller informed me that I was breaking up on her end of the line but I could hear her just fine!

All of these problems have been a problem from the install till this past fall when one of the many techs (I believe 5 have been sent at this point) that climbed the pole to find that my hard line cable wire had a cut in it. He proceeded to replace it and my problems went away for a while. Guess what they are all back like they never left, it all returned as of two weeks ago and is still going on when it feels like it as you can see above. I would love it if Comcast would help rather than put me on a wild goose chase turning on and off things or sending out techs that can not figure out the problem or fix the things that they never did to begin with (fix phone no working lines).

The sad part in my opinion is that these guys have to drive 30 min to 45 min. to get to me to fix my issues. By the time they get here they are tired of driving and dealing with issues I am so sure. When I lived in South Jersey my service was great and service calls were quick and resolved any issues and the techs would even check if you needed any thing else while they were there. I would have prompt appointments that were confirmed and never missed. I believed that was what all Comcast customers were getting and I am surprised to see the other side of things.

If Comcast fixes my problems I will gladly return to either have my post removed or inform everyone that this has been resolved. I hope this will be the case. So Comcast here is your chance to make me happy and make me come back to let the world know that you do fix the things after all.

Anonymous said...

Hi,

I'm writing for my mom who is 83 years old and doesn't use a computer. She signed up for the "comcast triple play" a year ago on my brother's recommendation.
This has been a disaster for her. She is constantly stressed by the phone situation. Her phone just dies for no reason. She has experienced this at least a half dozen times over the past year. The true frustration is the hours waiting on the phone for help or never getting help because no on gets back on the phone or they just don't answer. The phone is usually out for days each time. When the phone is working, we frequently hear other people or loud sounds on the line, disrupting the call. They also damaged the outside of her home during istallation and have promised repeatedly to repair it but have never shown. The bottom line is that this is dangerous. If she falls or gets sick or someone tries to break in, she is alone and has only the phone to count on. I don't know her comcast account number, but could get it and post it later if you think it would actually help. Thanks for doing this. It is clear that this company needs to be dismantled, unbundled or whatever it takes to reduce it to a size where it can actually service its customers. I'm wondering whatever happened to our laws on monopolies or anti-trust laws. I think the disappearance of those have created these monolithic monsters.

meliz said...

I guess you think Verizon will be cheap ....think again , they will give you a intro to a promo too , they have to run their business too, you will be blogging about them later. It is waht makes the world go round . well so get Verizon for now , Comcast will be there when your done with them and welcome you with open arms , of course after you finish your contract of which comcast doesnt have . Hey I have had my issues with cable too , but you now the grass like your mom mught have said is not always greener its just different grass with different issues . some you have to pay to get out of thats all ...LOLOL

Christy said...

So here is what happened today. My mom just had Comcast bundle installed last week. Fast access, digital box (TV) and phone service. She was charged $195.00 and paid promptly. Three days later, no phone service, no TV and internet. The next day I spent an hour troubleshooting the line with the Comcast person. She finally had me hook up the phone to the fast access box and we got a dial tone. She said it was probably the jacks, so she made arrangements for comcast to come in three days. The guy came and here is what happened.

He said: the phone lines were cut because of some construction.
Mom said: then how come my neighbors have service and I have a dial tone.
He said: can I use your bathroom?
She said: OK
She said: the tv doesn't work, can you check that?
He said: yes......it has no signal.
She said: why? He said, can I have a glass of water?
Do you see where I'm going with this? She decides to cancel the TV service and asks him to take the box with him. He says he can't because someone else has to pick it up. At $4.00 a gallon for gas you would think there would be a better way.
The bottom line is this. Right after the guy left, the internet stopped working. So now I get all kinds of excuses from Comcast. They are sending someone out tomorrow. We'll see if it gets fixed this time!!

Anonymous said...

acc.#8798520160004079

I have talked to 4 poeple from comcast service and no one has fixed the problem yet. The last one told me to contact my computer company and maybe they could help me get comcast e-mail fixed!!!!

mado said...

I called Comcast the end of last year and asked if the $33.00 a month charge was for both cable and internet and I was told yes. I ordered the service and my first bill was more than double that, I paid the $33.00 plus tax, etc and called the Comcast who again told me it was $33.00 a month and they would fix the problem with billing. Every month since I have been charged more than double of which I have only paid the $33.00 plus. They stopped my service near the end of January but still bill me every month as though I have the service. The cable reception was poor and the internet would take as much as ten minutes to load up a new web site. I called them and they have done nothing except to continue sending me a bill like I'm still a customer. I told them to review the recording of me confirming that the service was $33.00 for cable and internet but the billing department tells me the recording is in the sales department and they don't have access to that information. In the meantime, I informed them that I have their receiver at my house and there is a storage charge for leaving it at my house, I think they now owe me money--think I'll get it. 01603829379017

Anonymous said...

My Comcast account is 01645105201027, and I posted here Monday evening (from my computer where I work, because I didn't trust my connection at home). This site rocks! I got a phone call from a competent, local Comcast rep Tuesday afternoon around 1:30. I wasn't available to take that call, but I called him back at 2:30, and he had a tech at my house in less than an hour who has apparently fixed my problem. I've had no internet problems in 24 hours (before he came, that was a rarity), and I'm happy to report that I'm making this post from my home computer.

Thank you, Comcast. I feel I owe you this post because you finally did come through for me yesterday, and I was quite pleased with the quality of customer service I received. I just wish I'd gotten that level of service on one of the numerous attempts to contact you through the normal avenues, before I had turned to this website in frustration.

Thank you especially to comcastmustdie.com! Thank you for providing a forum for all of us who are languishing in Comcast limbo! I've already begun to spread the word about the results you get from this place.

Anonymous said...

I would like to give you guys the other side of the coin for all the reps that take your calls.......This is not an excuse for Comcast in fact I think Management sucks. They hire stupid people who don't know how to do MY job let alone theirs. When we say something we get fired....Okay when you call 1800Comcast you will probably get someone like me in Lubbock or Canada or in a different call center that is not a Comcast center. They outsource their calls.....No big deal really but heres the thing.......We get CRAP for training. We get 2 weeks to learn to fix internet. Actually I was employed with this other company for 8 months and was fired for going "outside demarcation" basically if a powercycle didn't fix it and we cleared your cookies I searched for another cause. We are trained to tell you this is not a comcast issue and get you off the phone. We have "tier 2 techs" that only do tickets that we create IF the ticket is correct otherwise its closed for not being done correctly and at no reprecussions for the rep that opens it.......HMMMM wonder why nothing gets done???? there are tech support reps that want to help I know because I was one of them. I just hope that you guys understand that when you call us we know we do understand because they limit us with what we can do. I can not call your local office I don't have those numbers and I can't get dispatch to give you a different date we aren't special enough to have those numbers either. I just want all of you guys to know that I did care and I hope that you know that.

If you are having internet issues and need help I don't mind emailing with you to figure it out.
texas.sunflower@yahoo.com

Anonymous said...

I purchased a condo in 2006. I asked Comcast to install digital cable and internet. I have been a customer at another location, in the same city, for at least five years. When the installer came to my home he told me he could not hook up cable in the bedrooms. He explained correctly, the HOA would not allow them to run wires on the outside of the building. I asked them to run the wires inside my walls but he refused. He said they no longer do "wall fishing" and I would have to pay someone to do it. He installed everything and left. The wireless modem never worked well even after they came back and added a signal booster.

When the rainy season started in 2007 the whole thing started to fall apart. My TV picture started "tiling" (giant pixels) and the sound started cutting in and out. This was happening on all three of my TV's at the same time. The wireless and the regular cable (plugged into the router with a cable extended across my living room) worked but would intermittently drop the connection. The TV continued to have problems even after the rain stopped and they sent people out again. The problems didn’t last for long periods of time so when they came out it didn’t show the problems.

I don’t watch much TV and the issues happened for short periods of time so I felt I could tolerate it. I really like having On Demand but I became very disappointed and felt I should not have to pay the extremely high prices for bad service and, on top of that, have to take off work a couple of times and always have to be there for hours waiting for them.

Three weeks ago I had a technician come out again because both my wireless and the Ethernet connection would not work. Every time I tried to log on, it would stay stuck at "trying to resolve IP". He said the IP it was showing was the one that indicated to Comcast there was a problem with the connection. He replaced the router and we recreated the WEP and I got logged on but as soon as he left it did the same thing again.

I called technical support and she walked me though the WEP creation again to no avail. She sent another technician a few days later and he tested the signals. He told me the signal was excellent.

I was pretty much set to tell Comcast what they can do with their wireless when I got a phone call from a customer service person. I told him the story and asked again why they would not do new wiring on the original connection in the wall. He put me on hold a few times and finally told me that it was because they don't want to spend the time at installations to do wall fishing. I told him how ridiculous that was as they had now sent technician to my house at least five times and they stayed probably an hour to two hours each time. How does that make sense???

I have decided that the business I have been giving them for at least six years is not worth keeping. They have plenty of customers and will allow me to continue with the horrible service I have (tiling, sound in and out, dropped internet) and do nothing to fix it. I want to report them to an agency of some kind (FCC?) for false advertisement, especially when I see their new commercials for the enhanced, faster internet.

I am fed up with their lack of concern and the "it's policy" statements. I am going look at one of the Satellite networks and probably get DSL. I know it's not as fast but it would be better than what I am getting now.
Comcast #8770100147645054

Anonymous said...

ok my account # 8777 70 122 7159784


ok here is what happened to me :


i order comcast and it took them 3 weeks for them to come out to my house to install. then ONE week later I got a bill . omg i look at it and I was getting billed for an entire month when I had comcast service for less than a week (less than a week because it took them 3 days to fix and get my internet up and my cable it took about a day and a half). then i look at the bill again and the payment that i had made to the tech who came out was not reflected on my bill and there were 2 deposit charges on there too. now i just rec'd my 2nd bill and i looked at it and noticed that there are for adult (girls) movies that i didn't order on my bill . I'm a single mom and on those days that the movies were ordered I was at work and I have my timecard that can prove that and also my i can say that my kids didn't do it cause they were away for they weekend with thier dad and i can prove that too. So this is where my horror story begins. I called COMCAST to see what the He** is going on . I was told that i had to pay the $50 for those movies. You see I work at a law firm so I know some of the questions to ask. So i asked the guy his name and his rep # ( Bobby customer Rep # 5790) about the charges. He helped my set up a pin # then told me that had to pay for the movies and i was like NO I didn't ordered them. I asked him 16 times very nicely to speak to a supervisor and after that i asked his a few more time to tranfer my call to someone above his position and yet again he refused . I told him that I was going to dispute the charges because i knew that i could dispute them with their Legal Department. I inform him that I worked for an atty and that unless he can prove with my signature in a contract or waiver that i aknowledged that i knew if any movies were ordered that i would be responsible for them. And he couldn't so he got a little rude and told me to call back from the firm where i work and identify my self as someone who work ther that i could speak with someone in the legal dept. So I was like ok So if i all tomorrow from work and say " Hello my name is &*^% and I am calling from BU&^^% and Associate regarding this account " and someone can talk to me then but the legal dept. cann't talk to me as a client or customer ? and he said yes that is the only way so call back tomorrow . I said no transfer me now to someone above your positon . Well he tranfered me to ANTHONY an cust. acc. ex rep # AQA . and i was treated the same way . I was told that if i wasn't home and my kids weren't home either that I was still responsive for the charges . I was like so then if I wasn't here and my kids weren't here i guess that someone broke into my house on different dates and ordered adult movies and didn't bother to steal anything else just those movies and he was like yeal i guess. Well this is my horror story . I was on the phone for over 45 minute in an arguement with BOBBY then about 15 to 20 minutes with ANTHONY.

anonymous said...

Why is Comcast picking on Seniors? I moved my Mom from out of state into a nursing home near our house last week. It has been a nightmare. All she wanted when she got here was to see her grandkids and to watch cable tv. Grandkids...no problem. Cable tv... is gonna take an act of God. We were told by an individual at this facility to not bother with Comcast due to their very poor treatment of the 600 bed facility residents. She suggested looking at alternatives. We have a Comcast account at our home. We figured since all of the problems Comcast caused us have been fixable, surely we could get her basic service. Nope. Not even a phone call back after 5 days. Evidently, her facility cannot receive service. Yah. That makes sense. After all, her roommate who lives a whole 5 feet away from her in her OWN ROOM has Comcast. I'm sure it would be entirely too difficult for Comcast to service HER SIDE OF THE ROOM!!! Yes, let's pick on the frail, elderly, and infirm. Let's deny service to those who can't advocate for themselves. Way to be there, Comcast!!!!

Anonymous said...

Went through 5 months of hell with comcast, we moved into our new residence comcast technician could barely speak english he was latin decent,I'm not racist I have latin heretage...anyways it literally took 3 hrs to hook up, and had the ordacity to ask me to go outside and hold the tall ladder while he climbed 20ft, and he could fall on my head" (red flag) this person didn't have a clue and disconnected my neighbors cable in error for 3 days...I just wanted my phone & cable hooked up, nevertheless I complained, and to my surprise I find out this technician is "Contract Technician" phone was not working correctly had a loud sound on the phone, had to keep calling comcast over and over, they couldn't figure it out, and yet another tech showed up barely speaking english and clueless,long story short... from that point I only requested "Comcast Employee, and what a difference in professional, finally the problem was discovered, and got rembursed for 5months, Comcast get rid of contract employees, they don't know what their doing, they suck!!

Anonymous said...

Hi, when I read about the customer whose cable was disconnected, I can relate. I live in a 6-unit building and for a while every time someone moved out, my cable was disconnected in error. FINALLY I got an installer who cared enough to label the connections so it wouldn't happen again. But that's old news; my recent experience:
My mother has had hip surgery which didn't go well (she needs another surgery) so she's housebound and frequently in pain. She's retired and on a fixed income so I'm paying the bill. It was extremely important to hook up the cable in her bedroom as well as the living room as some days she is in so much pain she spends most of the day in bed. I called Comcast and arranged for the installation, explaining all this, specifically stating that I needed TWO boxes and TWO hookups, only one of which was wired. I explained this was a condo building. I took off work early on installation day, and the installer struggled to hook up the connection that was wired already, saying he'd had "box problems all day." He was constantly on the phone with another installer, talking about his next stop. He refused to wire and install the bedroom, saying it was not on his work order. I argued, but realized it wasn't his mistake, so I let him go. I called customer service again and told them what happened. They apologized and I scheduled a second installation for the bedroom. I again informed them it was a condo. The rep asked me if it was the association's wall or my mother's. I told them it was my mother's. Again I took off work early and the installer walked in and as soon as I told him what needed to be done, he refused. He said they absolutely do not wire apartments or condos any more because some associations had complained. I asked how customers in those buildings get service in the rooms where they need them, and he shrugged. He finally left. I called Comcast again and they apologized again and said the installer had given us the wrong information; they would wire with a letter of permission from the association. They said they didn't know why that installer gave us false information. At this point, I was not going to schedule another installation as I had no confidence as to who was telling the truth. I asked for the address of the nearest payment center so I could pick up a box and run cable and hook it up myself. I went to the address I was given and ended up on a residential street with no office in sight. I called customer service again for the correct address or phone number and was informed they don't have a phone. No Comcast digital phone service at their own office? He argued with me and I had to tell my whole story again; he wouldn't give me the address. I finally insisted and he asked, "are you going to drill a hole and run a connection from the main box? That's the only way you'll get cable in the other room." I informed him I was going to split the service and run cable to the other room. He then went on a tangent about how that weakens the signal and I shouldn't do that. I had been driving around while speaking to him and I finally found the office. When I told him this, he said that since the service was in my mother's name, they wouldn't give me the box, she had to go get it. At this point I was screaming, didn't you listen to me? This woman is in a wheelchair and CAN'T get the box. I informed him I was the billing name on the account, hung up and went in and got the box. Should it be this difficult? No!
I don't want any money from Comcast, that won't fix the problem. They claim to have the coolest technology; why don't they offer wireless cable receivers? The technology exists. Why don't they offer services their customers need, instead of what they feel like offering? Same goes for their annoying habit of removing channels from the less expensive packages and moving them to the higher-priced ones. What a racket! If mom had an unobstructed view of the southern sky, she'd have been a dish customer and we wouldn't have gone through all this.
Side note: ever since I sent a scathing email asking if they'd learned their customer relations in the Delorean school of business acumen, my digital cable signal at MY home has been breaking up. Coincidence?

Anonymous said...

Hello,

Spoke last night to Joseph S. from Comcast. He called more likely than not due to an e-mail that I sent the CEO of Comcast. I just wanted to say that Joe was helpful and understanding. HE ACTUALLY LISTENED AND HELPED ! I told him 2 things :

1) It's a shame that many comcast employees give the others a bad rep.

2) That if more employees at Comcast were like him, maybe they would not be losing so many people.

I also e-mailed a "job well done" letter about Joseph to their CEO.

Cheers !

Anonymous said...

We use comcast for our business, during calls with the phone package through comcast it constantly cuts out. The cable is constantly freezing.

This phone service needs attention, I know 4 other people that have the same problem

Mr. Kach
412 856 8505

Anonymous said...

My partner and I are moving to a new apartment that is in an area where Comcast is our *only* cable option. (We can't get Verizon, satellite, or any other cable. We've checked.)

So far my partner has spent two days, four "live chats" (he never advanced past #2 in the queue), and three 20+ minute-on-hold phone calls just to get our service *set up.* And they got his name wrong on the account and he's back on the phone today.

This is how Comcast treats us BEFORE we're long-term customers, when we're trying to become new customers...!

disconnectcomcast said...

Looks like Communistcast is doing it's best to spread their propaganda on any site that has negative comments.

How about putting that effort into hiring REAL Comcast employees, not outsourcing to call centers in Canada and Mexico? How about hiring competent people and train them well enough to support 'customer first' and 'first call resolution'? How about paying top management less (they're failing horribly!) and your 90,000+ employees a fair living wage that would attract top talent? How about not planting posts trying to disguise how horrific a company this is to work for?

Management, Brown Noser, Union Buster...whatever. You all spew the same rhetoric. Or maybe another lame PR firm Comcast hired to do some "Astroturfing".

Camel said...

Hey y'all: The FCC has rules that everyone here should read over. Pay attention to the missed appointments part. A lot of cities, counties, and states have rules that require payment to people if the cable company misses an appointment. Check you local laws if you don't know what your rules are.

Athens Georgia requires the following: "Failure of grantee to keep scheduled appointments. For each failure of the grantee to meet any scheduled appointment in accordance with FCC regulations, the grantee must offer the subscriber, a credit to the subscriber's then current billing balance in an amount equal to $20.00."

The website for basic rules for the FCC is:

http://www.fcc.gov/mb/facts/csgen.html

Good Luck

Anonymous said...

I would like to give credit where credit is due. After posting on this website 2 days ago, I received a phone call from a Comcast customer rep by the name of Clarence this morning. He was very nice and understanding of what happened. He said he was calling in response to the post I had made on this website...IT REALLY WORKS....He had me re-tell the story of my experience with Comcast and then offered to give us a $125 credit that we will be receiveing in the mail in about a week. I have to say I am very pleased, but sad that it had to come to this. If they only cared this much about the customers they are currently billing, instead of those that are so irrate they have to post on a blog, I dont think any of this would happen. I understand there are freak incidents every once in a while, but it should not get to this point. I am just happy they are rectifying my situation. good luck to all of you in your attempts for the same.

Anonymous said...

For the present, but not for long, my comcast account # is: 8798 52 014 0023439

I am not particularly computer savy. When Comcast said to make sure my computer files were backed up, I bought a 2GB flash drive and sent everything to my flash drive. I didn't know the email folders would not be backed up. Evidently you have to do something else for that. I still don't know. At any rate, when I did the roll over from Insight to Comcast, I followed the online instructions and found that my email address had been completely changed. I transpose numbers and the new email address had numbers - what a nightmare! I followed the instructions to create a new email name and did so with no numbers. However, when the rollover happened, none of my email folders holding 300+ emails did not port. I got on chat support with comcast and the support person told me it wasn't their fault it was Insight's fault and hung up. Then I called Insight and she explained the process to me from their end of things. She couldn't help me but was sorry for the inconvenience I was experiencing. I called Comcast back and this time the chat support person just called up my file, thanked me for waiting and disconnected me. I sent a scathing email to customer service and was told to call a number which I did and after trying 2 or 3 of my accounts, she said she couldn't help me and hung up.

Now, my secretary used to work for a server who, from time to time, needed to roll over a large number of accounts and she said my files were in comcast's domain and they could find them if they wanted to. She would work all night to set up safety nets for her company for just this sort of thing, for people who didn't know what to do or were not able to do it.

So, not only do I pay more for my service, I don't get my 300+ emails which brought my school work, my office work, my finances to a screeching halt, but I now find that comcast CAN but REFUSES to find my files.

I am presently researching the availablity of Dish TV rather than Cable and Verizon internet service.
At this point, I might even consider going back to dial up!

Frustrated and unhappy,
Rev. Jan Johnson

Anonymous said...

Hello, my account# is 322641-6. We have had Comcast since April 2007 and have endured problems since the1st day of installation. On a weekly basis we have to contact comcast to send a frequency to our tvs at least 2-3 times. We always receive error codes and have to have a technician come to our home at least 1-2 times monthly. We have been told every time that the problem is not in our home but outside. I have had to endure different men in my home, contractors who can't speak fluent english and we still have the same problem. I have had to deal with comcast so long that now i know the ins and outs of their error codes, what to do prior to calling comcast etc. I have repeatedly asked that this problem be handled and still nothing has happened. We currently do not have on demand and will not have it until the problem is repaired outside. After a year of problems, I have requested that no contractors come to my home only comcast techs, but alas, on 3/16/08 a contractor came to my home, put his hands in my candy dish, continously dropped his cellphone all over the house and finally dropped it on my brand new dining room table and scratched it really bad. I have yet to talk to Comcast ( I have been told a supervisor would contact me - i have heard this for over a year) Now I have the contractors (millenium and USB) contacting me but not comcast. I have talked to Comcast at least twice daily and have had several unscheduled appointmens cancelled and still 3 different men in my home again and still we have error codes and still no on demand. Comcast should be ashaed of themselves for the incompetence and unprofessional business that they are running. The cable is expensive and the viewing is batting a "0". Hopeful Comcast will take heed to this blog, because as soon as another cable company becomes available, we will definitely be saying GODBYE COMCAST!!!! I only asked for the services that I pay for to work. Comcast has no regards for their customers concern, their service or their safety. I just had a tech leave my home a few hours ago and they just scheduled another appointment for tomorrow (4 times this week alone). Now, I have more strange men coming into my home - what will they damage this time and how much candy are they going to eat tomorrow? Next time maybe I need to have the police in my home with me for my own safety,because Comcast will send anybody to your home (do they really check out this contractors that they have representing their company or do they really care!!! Thanks for letting me vent my concerns regarding Comcast and I hope it will get better soon - at least until I can switch to another cable provider.

Christy said...

OMG! How does this company stay in business. I spoke with Comcast corporate offices today and all they do is offer excuses. They send a tech out to fix only one item. He has no equiptment to replace another problem. Someone else has to come out to pick up equiptment. Gas is over 3.00 a gallon and all they do is keep coming out to the house. They never seem to be able to fix the problem! They ask for a drink, they use your bathroom and then one fell a sleep in my den. Where does it end???? Of all the companies I have ever delt with, Comcast is the worse ever.

Anonymous said...

A/N 8220 20 413 0138477
A blog was posted on this website yesterday, March 26,2008, and has not been posted for some reason. However, I did receive a message from someone from Comcast regarding this issue, but this person has not responded to my return calls.

Since this site seems to instigate results, would someone have Wanda Severin 770-559-7128 please call me again. My original post from yesterday follows:

Comcast destroyed my computer!

A/N 8220 20 413 0138477

My service began with Comcast around the 27th of September 2006. After several bungled attempts to install phone service in my apartment, many service calls had to be made to get it to function properly. That, notwithstanding, I decided to try the high speed internet. After calling the Atlanta sales office, I was told to pick up a box from the service center, 2 miles from my home. I complied, walking 2 miles to do so.

When I returned home, I proceeded to install this box according to the directions provided on the accompanying CD. I was planning to use the USB port. During this installation attempt, which seemed to be straightforward and simple, I received a shock and a spark when I tried to plug the cable into the USB port onthe box and then again when I tried to plug the other end into the computer.

I then engaged the services of my roommate who has electronics background to help me. He also received a shock. At that point, since the technician was due to return for service on the phone lines the next day, all attempts toward installation stopped. Keep in mind, at this point, the computer was still working just fine. I use it everyday in my work.

The next day, October 3, 2006,the technician, I believe his name was Mike Willingham, arrived. He attempted the installation and got the same spark. This time the computer was blown, the motherboard being destroyed.

The following day, I filed a claim with customer service. Several hours later, about 8:30 am, I received a call from this technician stating that I was an UNGODLY person for filing the claim because he had been there to work on my phones and tried to install the internet service as a favor. He also stated he was going to DENY the claim, which he did.

Following up, I made several in person attempts to resolve this matter and numerous phone attempts. I have contacted an attorney, but was advised to file against them in Small Claims Court, which I plan to do.

One question I had was why did the Sales dept have me to pick up a box to install internet service when I already had phone service with an internet connection port on the phone cable box? The cable to connect to the internet was included with the phone cable box.

Secondly, despite my previous attempts at installation, it was a Comcast technician who actually destroyed my computer. This same gentleman had the authority to DENY my claim!!!Many phone calls and in-person attempts were made to go above him to get this matter resolved. If Comcast wants claim numbers, the first was 14253004 filed 10/4/06. The second was 14253732 taken by Amy Dorsey at the service center on Malone Drive in Chamblee, GA about six months later. Since that time, I've been advised to file against them in Small Claims Court.

All evidence has been preserved exactly as when it happened. I still have the extra box which has the spark burn as well as the USB port on the computer.

Obviously, I would like to hear from some higher authorities at Comcast regarding this. I also would like to be compensated for the computer loss and work time lost.

Please contact me.

Anonymous said...

Acct# 8798 52 030 0171101

My complaint has to do with the required change in email address from Insight to Comcast. On March 19, I received an email telling me I needed to change my email over and to go to the website to do this. I did it right away.

I received two emails from them saying my account was set up and ready to go. However, I can only receive email. I cannot send. I need to go through my Insight address to get any email sent. I talked to customer service on March 21 and again on March 26, but I still do not have the ability send without going through Insight. What does it take to get them to fix this before they shut down my Insight access?

This is stupid. They truly don't know the meaning of customer service at Comcast.

Rick said...

I have Comcast in the Denver/Boulder area.

What is really annoying me no end is their poor HD offering. Comcast has the fewest number of HD channels of all the major Cable services, and is only 1/3 that of satellite.

You see their misleading advertising where they claim to have more choices than any other service. The reality is that they have 20 HD networks, 1/4 of those are pay premiums. But they count every HD VOD asset, the overpriced VOD movies, and, yes, even the 3 minute video game trailers, and compare that to the HD network shows on for that time slot only. And to make it more frustrating, their VOD offering carries virtually none of the popular shows from the program providers. Oh, and gosh, I'm really loving ESPN 2 watching standard def thumb wrestling with the HD bars on the side, great use of bandwidth.

Why is this dishonest? If you were to look at Comcast vs Direct TV choices over a week? Direct TV would likely have 3 or 4 times the HD programs, and they would change regularly as opposed to Comcast having the same VOD assets for literally months with only a handful changing.

They need to either ramp up their VOD or admit they can't compete. I am required to have cable for my job, so I am stuck, but I am lobbying to change to Direct TV.

Let's not even get into price. $55 bucks for basic digital?!? Forget $18 for Showtime, $5.99 for an HD VOD movie? forget it. And $14 for editied adult movies? Think I'll pass. They can't keep jacking up prices every 6 months and expect people to hold on.

One other gripe, the software on their Motorolla boxes is terrible. The Duel DVR is great, HD output is nice and clean (but no HDMI). But the guide software is so slow, sometimes freezing for minutes on end, or leaving you fast forwarding through a program with no control. And if you unplug the box to reset it, you lose all functionality for half an hour, and your guide doesn't completely re-populate for a day.

On the other hand, I have found their customer service to be pretty good. On hold times were reasonable, instillation was friendly, efficient, and on time, tech help by phone was good, having a store front near me is handy.

housecoal said...

When I first came back to the States after leaving the Peace Corps, I was looking forward to once again enjoying some of the amenities in the United States.

Apparently, Comcast was not the least bit interested in "welcoming" me back.

Comcast is the first cable service I have ever had. And if I could switch, I would.

Upon first starting business with them, I encountered their utter lack of interest in serving their customers.

I joined Comcast through one of their deals - A free cable modem, a free wireless router, and discounted cable and internet service.

Of course, I paid over $100 up front for the cable modem and the router. Not surprisingly, I am still waiting for my rebate.

When they installed my cable, the first technician broke the coaxial hook-up on my brand new flat screen television. I didn't notice it for months since he decided not to tell me and hooked up the cable using RCA jacks.

Then the cable failed...then the internet service. Each time I had to be in my house within the three hour time frame. (Mind you, I had just started a new job after returning to the country. Fortunately, my employer was more understanding and helpful than Comcast). Several times they were late or did not come. Sure, I made several calls to them on the day they were to come. But there was no guarantee that this would help. Of course, Comcast does not pay for anyone's lost wages.

At this point, I would be happy if they would give me my rebates and repair my television.

I won't hold my breath, though...

(Account number: 09569 475989-04-2)

Comcast =Taint Lickers said...

Continuing my rant from "Billing Fiascos" I will say that all the customer service representative I have dealt with the last couple months (since August, however long ago that was, you do the math) were really nice, and I kinda felt like a dick being so mean to them, but its something about comcast that brings out the douche in me. But then I remember that pretty much all of them were incompetent. There is no accountablity, I call one month talk to one guy who knows where call back again get a lady somewhere up north and I have to start all over telling them what the problem is. (Note: if i had to deal with assholes like me all day i couldn't do it) Each of them assures me that they know what they are doing and the other guy must of screwed something up, and this goes on every time I call, instead of talking to Donald Taylor #2pn about why he couldn't fix my problem i'm stuck telling Don Brown #DB1012 the same story. Its ridiculous.

Fight the Power, Cancel your Comcast Service.

COMCAST MUST DIE.

Anonymous said...

Account Number 8495 60 044 3394418


Called them for high-speed Internet in January, 2008. The service guy came in, spoke NOT A WORD of English, wasn't able to hook me up and left.
I cancelled the "service" immediately, but kept receiving bills for $30.67. Every time I called they said the bill was a mistake and would be rectified. Four times I had to call. Four times I was assured this was a mistake and was being handled.

They now sent me to collections, who are harassing me over the phone and with letters, claiming they will ruin my credit forever.

I called Comcast, they said "it's not their problem anymore, it's in collections." I kept pressing and they said it would be taken care of. I expressed that it needs to be IN WRITING, and they need to send this to the collection agency.

I am at my wit's end. I don't know what to do anymore. If this goes on as before, the problem "will be taken care of" in the Comcast way.

This is unacceptable. Lawsuit anyone?

jgolat said...

My account number is 8798201220454816
on March 15 of 2008, called into Comcast to reaccess my account because i was being bombarded by AT&T as well as Dish Network with offers of "keep your current package+" (from AT&T) and "complete entertainment" from Dish Network both packages included three movie channels and sports as well as phone and internet all for 128.00 a month. Talked with a CSR about the offers and if I could get that same package from Comcast because I have been a long term customer with them. Was told "not a problem, lets see what we can do to "retain" you as a customer" After 20 mins was told i would recieve Standard @ 29.99/month(12 months); Digital Preferred @ 5.99/month(12 months); DVR @3.99/month (12 months); HBO Free 12 months; Starz Free 12 months; Showtime Free 12 months; Sports package Free 12 months; HSI Economy @ 19.99/month(12 months);Voice Service @ 35.00/month (12 months). I said hey great lets set that up and start the service when the next bill starts so not to mess up any billing. Was told it really wouldnt because your current balance is at $0.00 but if you want we can get everything set up at the end of the month for you. I said thats alright and lets get everything going on the 23rd of the month when the next bill starts. Was told to hold on one moment while she entered in everything and tell me what my balance would be. After 2 or 3 mins was told my balance on the next bill will be $128.17 after taxes and that your current balance is shown as $0.00. Well here I am sitting here with a bill in hand of $308.42 and its also PAST DUE. Just called in to Comcast not once or twice but three times. The first two times i felt like i was being preached to on that I was not telling the truth and my bill is what it is and why do i care because i was late last month , you need to pay your bills on time and how dare I call in when obviously my balance may have been at $0.00 on the 18th but I was giving misinformation by a supervisor and they didnt know what they were looking at so I need to pay my bill. I honestly felt as if someone came into my house and smacked me silly and all she did is say if you have a problem with your bill you were just misinformed and she cant really help me. Then she hung up with me saying goodbye and thank you for choosing comcast as snooty as possible like i was burdening her. After that I called back in to the cancelation department fourious with the treatment I was given. Was appoligized to 3 times and was asked to start from the beginning about the problem. told her and all she could do was say that obviously you were given incorrect information and because of that i cannot credit you $128.17 but i can give you Showtime and sports free for 6 months. Someting I should already be recieving by the way. She also said your current balance is still $308.42 but i will place a temporary credit on your account for $128.17 that will go on next months bill(to be reviewed but if it is not approved you will have to call us to find this information out) but because we made a mistake and told you misinformation(ie lied and never called you to inform you of the fact) that you have to pay the $308.42 and hopefully this is alright but i still have to pass this by my supervisor. I asked to speak with the supervisor and was told they would call me back in 10mins because they were busy i asked to be transfered to them then was told they have no way to transfer me to them and that she promised me that they would call in 10 mins. well that was two hours ago. I WISH THERE WAS A WAY TO GET TO SOMEONE TO GET THIS TAKEN CARE OF. email me at j_golat@comcast.net if you know of any way to help

echauhan said...

comcast salesman is a liar!!

I signed up for comcast in a new home area, and the area rep promised me premium channels and reduced rate for a period even beyond their current promotions period, so I took it. He also promised a credit towards the $25 installation fee that I paid. So now I get my bill and it seems like the promotion expired 3 months too soon, and my sales rep never calls me back!! I called customer service and asked if they could honor his promises, and they said they could not do anything.. not even try to get me to supervisor. I have not had any luck speaking to their customer service ever since they opened the call center for customer service in Mexico. Half of the time, I cannot understand their heavy accents, no joke! If comcast reads this, my account # 8495340010554959... I am also going to file a complaint with the local cable franchise board and the FCC and state of california attorney general if this posting doesn't get a reply.

Posted by echauhan at 5:21 PM

Anonymous said...

Some comcast customers are watching marchmadness in HD, but here in state college PA marchmadness and steelers games or AFC are not provide for us in HD. I been told for months that CBS HD was coming soon I see the end in sight

Anonymous said...

Some comcast customers are watching marchmadness in HD, but here in state college PA marchmadness and steelers games or AFC are not provide for us in HD. I been told for months that CBS HD was coming soon I see the end in sight

Anonymous said...

My husband and I also decided on the comcast triple play. We made the appointment and had the technicians come out. When they left (this is after us taking an entire day off from work), we neither had a dial tone nor a working alarm system. Instead of rectifying the situation, they blamed it on our alarm company, saying that they didn't know what they were doing. It's funny, though, because our alarm system and our phone lines were working quite well before they came in. It has taken us over a month to get everything back in working order, including going back to our old phone company.

Anonymous said...

anonymous
This happened six years ago with Comcast and because of it, we cancelled with them and went to their competition
I live in Michigan and we got Comcast when they got their system up and running and it was a disaster. The biggest problem we had is the screen on the tv would turn blue for days. After numerous calls to Comcast we were finally given the excuse that they were still working the bugs out of the system. Well this problem lasted for about 8 years and numerous service calls and phone calls we said goodbye to them. The last straw fow us was a service man for them came out and told us our problem was the tv, we had just bought a new one because the other one went. At that time they were stringing wire for their competition and as soon as their system was up and running we switched to them.
Six years later we are still using the same tv that Comcast said was bad and haven't had a problem. Since I did this I have talked to my neighbors and they were having the same problem that I was and now they all switched too. Our whole block is now with the competition

Anonymous said...

I don't want to post my customer number because I know people that work at Comcast and I don't want to be linked to them. I switched to Comcast from DirecTV/AT&T last summer because they offered me a good deal and I wanted an HD DVR without having to pay for it. The equipment was not as good as DirecTV's so the picture is not as good I think and i think it has some electrical or software glitches, but overall I had no major complaints. Two weeks ago after returning from a business, trip, I discovered I had no cable or internet service. I immediately called Comcast customer service, where the hold message said there was an outage in my area and that I didn't need to wait to report my problem. So I hung up. The next day I called, same message. Nevertheless, I waited to speak to a rep who told me there as an outage in my area and there was nothing he could do about it but to call in a couple of days. I did. I discovered either there is always an outage or they always have that message to deter customers from clogging up the phone lines. The rep scheduled the nearest appointment for me which was four days later. I took the afternoon off work to wait for the tech, who never showed. I called after 4 hours and they told me he was 15-20 minutes away. I waited another hour or so before I called to see why he hadn't shown. They had already rescheduled the appointment for four days later, without bothering to tell me! I still do not have service. I plan to wait out my promotional offer and switch back to DirecTV/AT&T. In six years with them, I never had an outage and the customer service was excellent.

Anonymous said...

Account #:01619 402699-05

I haven't had consistent internet service for almost a month now, and tomorrow will be the 4th time I will have to have a technician come to my house.

The first visit they replaced the outside splitter.

the second visit they just came and looked at my modem with a machine.

then I noticed some maintence comcast people came and used a crane outside of my house to look at the connection outside.

the third visit which was the very next day after the second visit, the technician informed me that they didn't do what they were supposed to outside and he would have them sent out again. I don't know what happened with that because I work all day.

This has been so frustrating because I work from 9-6, but I also commute to work about an hour each way. So when I get home, which is usually when I have no internet service, I get upset because I also work from home sometimes and I need this access to handle any issues my night-time staff might have, but because I don't have internet I can't help. This is really starting to affect my work.

Anonymous said...

I am going to cancel my Comcast account, too. I always wondered who was throttling my bandwidth with large file transfers.

Couple that with abhorrent customer service, and they need to lose business.

I just read where they throttle bittorrents, too.

I am glad that Granny hammered them. I don't condone illegal activity, but I think it's appalling that Comcast has the NERVE to take our money and dictate our bandwidth terms! How dare they?

Anonymous said...

Account #8798 30 003 4522204

On wednesday the 26th of this month I cancelled my Comcast account after 2 years. I spoke to 'Linda' (ext.2390) who told me I would not be billed for service after the 26th, but that the disconnect was scheduled and would become effective April 6th. Now I'm waiting to see if they try to bill me for service beyond the day I called to cancel.

'Linda' of course tried to get me to change my mind. She asked what my reason was and I told her that I have had major connectivity issues, especially in the past month that, despite repeated calls and tech visits, have not been resolved. She inquired whether I'd be willing to reconsider if she could get a tech supervisor out to my house and deduct the past month's bill, noting my numerous calls for support and outages in the past month. I politely declined.

This completely lame attempt to retain me only reaffirmed my resolve to cancel the account. If Comcast feels that a refund is appropriate for my lack of service in the past month, as 'Linda' suggested, then they should issue me the refund regardless of whether or not I choose to remain a customer. A tech supervisor shoud have been dispatched after numerous calls and tech visits before it got to the point of my cancellation.

I am NOT a file sharer. Never used B/T or L/W, etc even once. My major internet use is online gaming. I don't need massive bandwith, I merely need a stable, reliable connection. Packet loss has impeded my ability to participate in onlime gaming, resulting in me constantly getting kicked off the game server. I doubt I could properly to you convey my complete and utter disgust with Comcast here on this blog. But let me share with you a few anecdotal gems from my experiences:

- circa Nov 2007 - 15% packet loss. Tech shows up and replaces a splitter. Problems persists. I show him a 48-hour log of performance metrics that I had recorded my problems with via PingPlotter http://www.pingplotter.com I point out as illustrated in the PingPlotter graph that there are interruptions in connectivity about 5 times every hour, sometimes lasting 15 minutes or more. He confesses he has no earthly idea what he is looking at.
He basically says "oh well" we can't do anything about it.

- circa December 2007 - More packet loss. Tech replaces a (1 month old) splitter. Problem persists. I show him a log I had recorded using the network protocol analyzer Wireshark http://www.wireshark.org I point out that Comcast appears to be spoofing packets causing TCP to reset. He looks at me like I am speaking an obscure dialect of Cantonese. I ask if he can call the Network Operations Center for an answer. He refuses

- circa February 2008 - More packet loss. A phone call to customer support yeilds an tech appointment. The day of the appointment I get a phonecall from Comcast "We have repaired an issue in your area, your appointment has been cancalled". The problem was no resolved. 2 days later, another appointment scheduled, and yet another automated phone call stating "We have repaired an issue in your area, your appointment has been cancalled". Never did they explain to me what exactly this 'problem' was or how they resolved it. And in any case, it wasn't resolved. Problems resumed the same day.

- March 2008 - Packet loss. Just on a whim, I decided to call and see what line of b.s. they would feed to me. I play dumb and technically unsavvy. The guy asks how old my network adapter is (2 years) and identifys that as the culprit. Never asked for the make, model etc. I assume he determined this using his crystal ball. I refuse to have some support rep insulting my intelligence and outright lying. That was quite enough. I have cancelled my Comcast account and will never give them my business again.

I will update this if I see any problems on my final bill as described above

Anonymous said...

at least u got an appt i havent even gotten that far. im still waiting 2 get service connected to my apartment. i have been trying since the beginning of march and still nothing.

Anonymous said...

I am a graduate student at an urban university in a major city and I live in student housing. Comcast made a point of coming on campus to promote an upgrade to their digital service. Representatives were on site and I signed up for an upgrade. The building that I live in was built in 1929 and the wiring would not support the digital service. After 3 service calls and lines men checking the output on the line it was agreed that the digital service could not be supported.
My husband disconnected the equipment, called Comcast and asked them to pick up the equipment and change the service back to basic. No one showed to pick up the equipment and the billing continued for the digital service.
Today we went to the Comcast office and was told that our problem could not be resolved. The reason stated, "we are only allowed to receive equipment and payments on bills." The service representative in the office could not access any of the repair records or the notes of the telephone calls. This is unacceptable customer service and I find Comcast to take the attitude of we are the only game in town and you take it or leave it.
I am very frustrated with this company.

Anonymous said...

I have no longer have comcast phone service. My phone number was 601-398-2546. In the month of September I call customer service to move my cable modem. They sent a tech out to move the modem but in the process he un hooked my phone line. The tech said your internet is working but I will send someone out to fix your phone. When I call comcast they said that I had to have a zero balance before they could send someone out to fix my service. I called back time after time and none of the reps even documented me calling. I paid for phone service for 6 months and did not have phone service. When calling to disconnect my phone I asked the rep that if she would credit my bill for the services that I had not used and fix my service that I would keep comcast as my provider but she said no.

Thomas Whittaker of MS

Anonymous said...

THANK GOD FOR A PLACE, TO AT THE VERY LEAST, VENT YOUR FRUSTRATIONS, FOR LORD ONLY KNOWS NO ONE AT COMCAST LISTENS, OR SEEMS TO CARE...BUT I DO ADMIT THEY ARE EXTREMELY EFFICIENT ABOUT SENDING OUT THEIR LITTLE MONTHLY BILLS...ANYONE OUT THERE EVER KNOW THEM TO BE LATE FOR THAT???? I DIDN'T THINK SO. HERE IS MY STORY. MY HUSBAND SURPRIZED ME WITH A NICE FLAT SCREEN HDTV FOR CHRISTMAS. I WAS SOOO THRILLED, CAUSE I WANTED ONE FOR A COUPLE OF YEARS. HOW WOULD I KNOW THE PAIN THAT TV WOULD END UP BRINGING ME?? I PLACED MY FIRST CALL, FOR HD SERVICE TO BE ADDED TO MY ACCOUNT, ON DEC.29....WITH MY FIRST (AND I DO MEAN FIRST) APPOINTMENT BEING SET AT JAN.4. I,TOO,CAN NOT UNDERSTAND, AS SO MANY OTHERS THAT I HAVE READ,WHY THE WORK ORDER ENTITLES THEM TO A "WINDOW" OF 4-6 HOURS...BUT,NEVER THE LESS, WAS TOLD SOMEONE WOULD BE THERE BETWEEN 7-NOON. OK, I ADMIT THEY DID MAKE THEIR WINDOW TIME FRAME..BUT THIS FIRST VISIT WAS JUST THE FIRST OF MANY TO FOLLOW. I HAVE SEVERAL COMPONENTS ATTACHED TO MY TV SYSTEM, AS MOST PEOPLE DO...DVD,VCR,SURROUND SOUND SYSTEM,WHICH WERE ALL WORKING UPON THEIR ARRIVAL. WHEN THE TECH LEFT I HAD MADE MENTIONS THAT I JUST COULD NOT TELL A DIFFERENCE IN HD AND REGULAR TV..TO WHICH I WAS TOLD HE COULD, SO OF COURSE, I WAS WRONG.I REMEMBER ASKING WAS ALL THE COMPONENTS HOOKED BACK UP, AND WAS TOLD YES..BUT THAT NIGHT, I DISCOVERED THEY WERE NOT...SO THAT LEAD TO MY SECOND CALL.I WAS TO WAIT A WEEK TO HAVE #2 TECH COME OUT, CONNECT THE VCR AND DVD BACK UP...AND I MENTIONED I COULD NOT TELL A DIFFRENCE IN HDTV...SO THIS GUY TOLD ME IT WAS BECAUSE I HAD NOT INVESTED IN THE $40 SPECIAL GOLD PLUG THAT WAS TO MAKE THE ENTIRE DIFFERENCE???? OK, SO OFF I GO TO BESTBUY...AND THEN I FIND OUT THE DVD WILL PLAY, BUT HAS NO SOUND, AND THE VCR WILL PLAY, BUT NOT RECORD. AFTER CUSSING LIKE A SAILOR, I CALL FOR THE THIRD TECH TO COME OUT..AND AS USUAL, ITS A WEEKS WAIT...TECH #3 ARRIVES...NEVER TOUCHED THE TV, STOOD IN MY LIVING ROOM, LOOKED AT THE PICTURE..AND TOLD ME THE WIRING INTO MY HOME MUST BE SHOT, AND NEEDS TO BE REPLACED..AND SINCE IT WAS SNOWING, HE WOULD PERSONALLY COME BACK OUT THE FOLLOWING MONDAY AND REPLACE THE WIRING FOR ME. OK, I TELL HIM, BUT I NEED ASSURANCE OF THIS PROMISE, TO WHICH HE GIVES ME HIS NAME AND CELL NUMBER.MONDAY COMES..AND THE PROMISED TIME OF ARRIVAL OF 7AM HAS FAR PASSED, WHEN I CALL HIM ON THE CELL # GIVEN TO ME, AT NOON. HE DID ACTUALLY ANSWER THE PHONE, AND WHEN TOLD WHO I WAS, AND WHAT I WANTED..ADMITTED HE HAD FORGOTTEN ALL ABOUT ME, BUT WOULD BE RIGHT OUT AS SOON AS HE FINISHED THE JOB HE WAS ON.REMEMBER, THIS WAS AT NOON...BY 5PM..MY HUSBAND WAS HOME, AND PISSED, AND TOLD ME TO CALL HIM BACK. WHEN I CALLED THE SAME CELL # I HAD REACHED HIM ON EARLIER, IT WAS NOW BELONGING TO ANOTHER PERSON, NOT HIM??? I THEN CALLED COMCAST, AND PUNCHED IN THE SECTION TO CHECK ON A STATUS OF MY ORDER..TO MY HORROR, I NEVER HAD A WORK ORDER FOR THIS DAY. I NOW GET ON THE PHONE TO A SUPERVISOR, AND I WAS NOT TOO POLITE THIS TIME, AND TOLD THEM SOMETHING NEEDED TO BE DONE, FOR I AM PAYING FOR HD SERVICE FOR 3 MONTHS BY THIS TIME, AND STILL DO NOT HAVE HD. HE SAID HE WOULD SEND SOMEONE OUT THE FOLLOWING MONDAY. OH LORD, HERE WE GO AGAIN>>>>MONDAY COMES, I HAVE NOW MET MY 5TH COMCAST TECH, AND THIS ONE IS BY FAR THE RUDEST EVER, BUT WHO GIVES A SHIT, IF THEY WILL JUST GET ME HD,RIGHT? HE TELLS ME IT WAS BULL CRAP, I DO NOT NEED WIRES, HE STANDS BY THE TV...ASKS ME TO BE QUIET, WHEN I WAS TRYING TO GIVE HIM SYMPTOMS OF THE PROBLEMS I AM HAVING, AND SAYS HE IS CHECKING OUT SOMETHING. 10 MINUTES LATER, HE TELLS ME I AM ALL FIXED....OK...WHERE THE HELL IS THE HD THEN, FOR I STILL CAN NOT TELL A DIFFERENCE. READY FOR THIS PEOPLE...THIS DUDE TELLS ME YOU CAN NEVER TELL A DIFFERENCE AND THE REASON YOU CAN AT THE STORES WHERE THEY SELL THE TVS, IS BECAUSE THEY ARE ALL DISPLAYED WITH BLACK BACKGROUNDS, WHICH MAKES THE HD STAND OUT MORE. HE ALSO MADE SURE I WAS TOLD THAT I AM NOW CONSIDERED A "HIGH PRORITY" CUSTOMER..WHICH, TRANSLATED, MEANS THEY HAVE NOW MARKED ME AS A TROUBLE MAKER, AND WHAT I HAVE IS ALL I AM GETTING.I HATE COMCAST...I HATE HOW THEY TREAT THEIR CUSTOMERS...AND I SURE WISH I DIDN'T HAVE A BUNCH OF TREES BEHIND MY PROPERTY THAT PREVENTS ME FROM BEING ABLE TO GET DIRECT TV, OR THE DISH.MY WISH IS THAT EVERYONE THAT WORKS FOR COMCAST WOULD GO THROUGH HALF OF THE BULLSHIT THEY PUT US THROUGH AND REMEMBER THE OLD SAYING, YOU REAP WHAT YOU SOW. THANKS FOR ANYONE WHO TOOK THE TIME TO READ THIS. FOR I AM STILL HERE IN WHEELING,ILLINOIS WATCHING A TV MY HUSBAND PAID ALOT FOR, ONLY WITH THE SADNESS KNOWING IT WAS FOR NOTHING, SINCE ITS NOT IN HD-TV AT ALL!!! GOD BLESS ALL OF MY OTHER COMRADES, WHO HAVE BEEN IN BATTLE WITH COMCAST...BUT JUST HANG IN THERE, FOR I KNOW THAT SOMEONE WILL COME OUT SOON THAT WILL GIVE US ANOTHER CHOICE, AND DUMP THIS CRAPPY COMPANY ASAP!!!

Anonymous said...

I have been dealing w/ Comcast for 2 weeks now and am so frustrated I could scream! We had the cable installed, and when we went to use ON DEMAND, it would not work. At first I thought something was wrong w/ our installation so I called customer service. The person I spoke with had no clue about anything, so I hung up and called right back. The next person stated that there was an "OUTAGE" and it was being worked on. This "outage" has lasted for 2 weeks. Today I called and the cust. service rep said the outage was fixed, and the unplug my boxes, wait until it rebooted, etc. I did that, and no On Demand. So I called back and the next rep said that she would state that there was a problem w/ my On Demand and I should call back in a couple of hours, but it should be fixed. So I waited, and 5 hours later, no such luck. The next cust rep said that technicians were having to fix a problem in my area, and it should be 48 hours or so. This is ridiculous! Customer Service should get it's story straight. I may not be paying for "on demand" but I am indirectly paying for the service by getting the premium channels. When I asked to speak to a manager, I was not able to. I've had it w/ all of the differet stories. Either it's broken or not, but use a different word than "outage." My account number is 8777701227252498

Anonymous said...

Last week I went to my local Comcast office and arranged to have cable installed at my new apartment on Monday between 2-5 pm. Come Monday, after six-and-half-hours of waiting and three very unhelpful phone calls, I had a twenty dollar credit to my account and a new appointment for today between 2-5 pm. Apparently I wasn't home when they came. (Lying technicians!) At lunch today I phoned the call service to confirm my appointment only to find out that the local office had canceled my installation and activation of my account was "pending". Since there is absolutely no interface between the technicians, the call service, and the local office, I was forced to go back to the local office and address the situation. To make a long story short, it's 5:30 on Friday, and I still don't cable. Thanks Comcast employees for being the most unsympathetic, lazy, and ignorant people I have ever had the displeasure of being in contact with. I would post my account number, but I'm not sure I still have an account. Limited basic cable. 12 channels. It shouldn't be this hard.

Anonymous said...

Ok, so i have enjoyed reading about all the problems, not to the point of which i was laughing just thinking wow am iever lucky that i havent had that much trouble but now it get to point i must inject my 2 cents.
we are in to the 4/5 week of conversions from insight to comcast hell. I now have 2 modems on my desk to run all things that one use to . the only explination i can get is we dont know whats wrong. thats after 3 days of no phone service for a buisness that recieves its buisness through phone calls. Nice Job Comcast guess when I cant pay my bill you will understand why that account is email ChadZikeLLC.com
Now for mu home service issues. virtualy was trouble free till the email conversions at the start took 2 days to start recieving emails once we were able to recieve its only through the web mail still after many attempts with tech support i can not can not recieve my e mail via my outlook express or windows mail. as of this morning email was unavaiable do we pay for constant service or was this a part time service package getting tired of sevice issues and excuses from tech peple This acct email is Czike01

Amanda said...

We could not wait to get Verizon FIOS after being a Comcast customer for 10+ years and all the problems that we had with them. We got our service disconnected last week, and they wanted us to sit around for a 12 hour window (7am-7pm) so they could send someone to disconnect the service from the pole....?? I live in a condo, and there are about 15 other condos in my building... why they would want to disconnect from the pole is beyond me..

Anyway, we are heading over to the Comcast local office today to drop off our boxes, so that should be fun.

On another note, FIOS is going great for the week that we have had it, and I notice a clearer picture on the TV and friendly customer service, we had to call one time to get our TV Guide menu to populate.

Hopefully we will be much happier with Verizon. :-)

Anonymous said...

Here is a story that is right on the subject of your site. I now live in a senior retirement community of 4700 people who are not allowed to have any video/TV connections OTHER than Comcast. My Comcast bill is outlandish (I have no “Premium“ service). No senior discount here!!! The “home Owner Association” is run by the original Real Estate Developer and a board of directors who are most pro COMCAST and Big Business Mentality. (The REC Center and REC facilities have “Free Access” as originally negotiated by the old TCI Company). No Satellite TV (half Price) to drive down the pricing as it architecturally is not pleasing to have a small 18 inch SAT disk on your Dwelling.(14 page of rules against having a SAT Dish - due to the Federal district court ruling that rules dishes are allowed and home owners associations have no merit). Over the AIR TV Analog or the new Digital signals are not available due to line of sight problems from the local transmitter towers locations. So …. The only TV access is your lucky COMCAST Provider. The Comcast cable equipment is ancient and is down every day from 2 minutes to two days. The Standard White and Red Comcast trucks are permanent fixtures here in this retirement community. I have stopped reporting these outages; At least give me credit for the downtime on my bill and I still want a Senior discount. No , I do not have Comcast Stock in my Portfolio. I wonder why!!! Comcast must die ! Right on. At least, be more user friendly.

BLISA said...

I WOULD LIKE TO VENT I CALLED COMHELL TO ORDER DVR FOR MY HOME I GOT A APPOINTMENT FOR A SATURDAY WHICH WAS NICE. MY WINDOW WAS FROM 8-11. I WAITED UNTIL 11 AND NO SHOW TO INSTALL. I CALLED THEM AND I GOT A 20.00 CREDIT (BIG BUCKS) AND THEY TOLD ME THEY WOULD HAVE A TECHNICIAN CALL FOR A ETA. WELL I WAITED SIX LONG HOURS AND NO PHONE CALL OR TECHNICIAN. I CALLED BACK AND THEY TOLD ME THEY COULD NOT CONTACT THEM IN THE FIELD BY PHONE. I ASKED FOR A SUPERVISOR AND THEY TOLD ME THEY WERE ON ANOTHER LINE WITH A CUSTOMER, I ASKED TO HOLD AND HE HUNG UP ON ME. WHEN I CALLED BACK FOR THE 15 TIME ALL I GOT WAS WE WILL SEND A TICKET AND HAVE A SUPERVISOR CALL YOU BACK WITHIN 30 MINUTES. SO I WAITED AND WAITED AND NEVER GOT A CALL BACK FROM ANYONE. WHY CANT THEY KEEP THEIR PROMISE OF A 3 HOUR WINDOW AND KEEP CUSTOMERS HAPPY. I PAY WAY DO DAMN MUCH FOR THIS SERVICE AND ALL I GET IS A 20.00 CREDIT. THANKS COMCAST THE DISHNET IS LOOKING BETTER EVERYDAY. SO I HAVE HAD TO RESCHEDULE ONCE AGAIN AND NOW I WONT BE AVAILABLE UNTIL I AM READY AND I WONT RUSH TO MEET THAT THREE HOUR WINDOW COMCAST HAS TO OFFER!!!

Anonymous said...

I am so, so, so very disappointed and upset about Comcast shutting down AZN. I find it hard to believe that channels like Jewelry TV and Inspiration Network are more financially sound and better financial investments that what is the only mainstream media outlet for and about Asian Americans in the United States.

Anonymous said...

Wow, do I feel better. I've wasted 5 hours of my day today with Comcast customer (non)service--two of those online and on phone and 3 of those waiting for a service call that never happened (and according to the last comcast rep, was never scheduled) and I was starting to wonder what the heck I did to deserve the rudeness, lack of concern, outright lying and incompetence that I've exerienced today when LO AND BEHOLD, I find a whole website populated by Comcast abused customers. I've not been cast into hell for misdeeds and I am not alone! How on earth does a huge corporation survive with such atrocious customer service and what am I going to do about it? Am I going to a satellite dish? Going cold turkey on cable?

If Comcast cable actually DOES look at this site, why are you trying to solve these horror stories instead of preventing them from happening in the first place??

I have described my problem online and by phone today several times and I am too disheartened to even type the details in again. I am in the "depression" stage depicted in the YouTube "Comcast Must Die" video.

Thank you Bob Garfield for starting this website and bringing me (just a little) peace with myself over this horrible experience.

Comcast Acct No 8220 11 601 0437045

Anonymous said...

account number 01-001397 849533 086-0634 654. phone number 559-292-5109.

My mother is 74-years-old. And she signed up for comcast phone service in September. She signed up because of the $29.99 per month for phone service. They charged her $40 for the installation. Then she paid September's and October's 2007 bill. It was about $88.00. Then, she received no bill at all for Novermber. Her phone service was turned off when she called and said she didn't receive October's bill. She had no phone service from late October, 2007 to February 2008. Comcast phone wants her to pay $138.00 for phone service she did not receive during those months. It looks like they own my mom a refund. But, she keeps on getting collection notices demanding she pay for phone service they never provided. Comcast cable lies about amount of money they're going to charge you for phone service. I did see one ad that said comcast phone was $29.99 a month without the other services. I saw the other ad which said that the price for phone service included the other 2 services. Cable and internet The ad is tricky in the way it presents itself. Claiming phone service is a certain amount. But not telling you clearly that other services have to be purchased to take advantage of their offer. But. like I said there was an ad that featured just the phone service for that price. And my mother is 74-years-old. When she called them to tell them she didn't receive a bill in October 2007 was when they cut phone service. Comcast sucks.

Anonymous said...

In my area, the only option for high speed internet is comcast. Effectively, it is a monopoly: unregulated (or I should say, mainly regulated for the benefit of the shareholders and management) not for the people they serve.

I recently tried to pay my overpriced internet service bill via my cell phone. The payment system automatically paid someone elses account. Since then, comcast has disabled my service twice which took lengthly phone calls to get re-established. The customer service reps promised that the issue would be handled in 3-5 days. It has been two weeks and I just got another message asking me for more money, I called and found out that the payment has still not been applied to my account.

Oh lord a pray for a new federal administration that sets laws that serve the interests of everyday people and not the well off and well connected that benefit the most from large corporate dominance in our society.

Customer
8770350610172140
"Maybe I will just have the number tatooed on my wrist, that should make it easier in the future comcast to extract more money and time from me."

Jaron said...

I began service with Comcast Cable on Fri (2/15/08).I am still having problems with my service today, March 29, 2008. I had one HD-DVR that did not work properly. I had it replaced by a technician. It did not work as promised either. I requested a replacement HD-DVR. I spoke with a customer service rep. after the tech. missed an appointment (a 6-hr window) to replace the second HD-DVR on Saturday, Feb 23,2008. She told me that she would credit my account $20 for my trouble. I asked another representative about this credit as it did not appear on my statement. The original rep. did not record this credit. The other representative told me that she could not credit my account since the previous representative did not record it. After the trouble with the HD-DVRs, I purchased my own Tivo HD-DVR. I returned the second HD-DVR Comcast had given me at their service center in person. I requested that a CableCARD be installed so that I can still receive my digital premium channels and HD channels. I asked (in person) to leave my HD Channels on, install a CableCARD, and remove the HD-DVR. I also specifically asked (in person) for the technician to call and confirm 30 minutes before showing up to my residence. None of this was recorded properly. Comcast sent a service technician to take out a CableCARD instead of installing one and also arrived without confirming. They had to schedule someone else to come out with the CableCARD. This again made them miss their already large 3-hr window for service as another technician had to be sent out to install the CableCARD. The supervisor did not arrive until 8:30 pm. I feel that this is not proper service protocol to a paying customer. I will give the supervisor credit because he was very cordial and very knowledgeable. He could not get my premium or HD channels working properly. The service department had turned off my HD service when I specifically had told them to leave the HD Channels on and only install the CableCARD. The supervisor told me he would have it fixed that evening or the next morning. This was on Wednesday evening (3/26/08). I called Comcast Friday morning about the HD Channels that I am still not receiving. I was told a service representative would call me. But surprise, no one called to talk to me about the problem. I called again this morning (3/29/2008) and scheduled another technician to arrive on Monday to fix the issue. I was also told today that a service tech. familiar with the CableCARDs and Tivo would call. This again was not fulfilled.

I have expressed my frustration multiple times with Comcast representatives. I have tried to be patient and cordial to them as well, but it is very hard not to direct my frustration towards them. It never seems to change the way they provide their service. I have been trying to set up my service for over a month now. I would try another service, but alas there is no other service. I am not permitted satellite TV either in my apartment building. Why does it have to be so hard to get cable? Can someone from Comcast Corporate call me to address my concerns as a paying customer? I have made a formal complaint to the BBB. I’m not sure that will do much to help my cause, but something needs to change.

On a positive note, I have received a $20 credit and a credit for when my service was not being provided as promised (premium and HD channels being charged even though I was not receiving them). This has made me relax only slightly. My internet is also working as promised.

The technicians, supervisor, and customer reps have all been very nice. However, I do feel that more training and coordination needs to occur between these employees. Nice people are great, but I want to see some action and resolution. I am still disappointed that I continue to deal with my Cable Install a month after moving into my apartment. Thank you for listening. I had to vent. My account number is 09586 429027-06-6.

Anonymous said...

I too learned of this site from the Business Week article, and I applaud the effort. My question is:

where's the Comcast executive email list cited in the Business Week article?


I live in the Southwest suburbs of Chicago and have had myriad service problems with Comcast. And, just today, the service lost all sound for tv during the NCAA games. So, I'd love to drop them a bomb to make sure the brass know of one of the many failures of the their Orland Park, Illinois service

Anonymous said...

Most of you already despise Comcast, but now there are even more reasons for that view. The reasons include Comcast playing with bandwidth, and now apparently indisputable proof that Comcast paid street people to stand in line and then sit in chairs to take up lthe imited seating, thus keeping Comcast critics out of hearings intended to complain about Comcast. See for yourself at: http://www.msnbc.msn.com/id/23359972.

TTFN from Orland Park

Anonymous said...

Comcast acct #8798 30 001 7145403

For the past couple months I have had the issue where at peak times (afternoons/evenings during the week, all weekend long) my cable internet has been inconsistent. When I am connected it ranges from normal to super slow, but half the time I am briefly disconnected and have to wait for it to reconnect in order to reload a webpage, sign in and remain logged on to an online game, continue any streamed media. Of course I checked all my cables, reset the modem, reset the computer, yada yada.

Called comcast, told the CSR about my troubles, as well as those that I was having with the comcast provided on-demand movie/program viewing on the tv. Told the person that the internet was my priority, she assured me that the two issues were probably connected?? and we scheduled for a tech visit. Two guys came out in the morning, fiddled with the tv, got the on demand working. I don't think they even looked at the computer or it's connections. Obviously I was still experiencing internet issues after they left. Called comcast again.

This time another guy came out in the morning, played with the computer for a while. Did something with how the cable for the internet and the tv was set up. Had no trouble surfing my internet at 10am on a Thursday, which is when I usually don't have trouble either! If he was there at say, 6pm or later though... hm... Pronounced my problem fixed, but "just in case" left me his name/work number so I could call back and reschedule if I had more trouble.

What a surprise, I still had trouble. Called tech back first thing next morning, told him I was having trouble, could he please come back and bring this lead tech he had referred to as better equipped to deal with my situation? Said he'd call the other tech guy and get back to me. I'm still waiting to hear from him... or anyone.

Meanwhile, last night (saturday) between 7:30 and midnight I was disconnecting every 5 minutes on average. Sometimes I'd go 10 minutes without disconnecting, other times I'd be so repeatedly disconnected that I couldn't even sign into my game without getting the disconnected message. Webpages weren't loading most of the time, and when I was connected, pages loaded sooooo slowly. Yup, sure sounds fixed to me!

I'm seriously considering switching to DSL or something else, which I don't really "want" to do because DSL will be a pain in the butt to get connected here (I live in an apartment and the phone line is in the bedroom, about as far from where the computer can be as possible and management isn't going to be thrilled with new lines drilled through...). However, I need consistently speedy and connected internet. I can't work this way, and I can't enjoy my off time this way either. I'm paying 100/month for a service that gives me more pain than anything else.

Anonymous said...

My customer account number is 32007 218336-02-1 and my zip is 37129. I pay for HBO service. Comcast on Demand did some kind of upgrade around the end of February where the system was unavailable for several days. Every since then the HBO Series "Sopranos" has been missing as an option on my TV screen. I have called at least 10 times, and get a different story every time. Most of the time they tell me that there's nothing they can do about it...that they aren't responsible. If you go to http://tvplanner.comcast.net and select On Demand from the top, then Premium Channels > HBO on the left, then "View all Premium Channels", then go to the letter "T", you can see that Comcast should be showing "The Sopranos" #s 27-33 from March 3-April 7. Today is March 30. Will someone please figure out how to get these shows back On Demand?

Bootsie274 said...

Hi:

I no longer have a Comcast account and will never have another one! They are only out for money and could care less about the clients. Because of Comcast, my entire home security was breached because their phone service never worked for me. I was without a land line phone for approximately 2 months and they continued to lie saying I only called them to complain once. I called Comcast from my cell phone every single day in July and August. Because of them my cell phone bill was $650.00 because they continued to put me on hold for hours at a time. There customer service sucks. One time I was transferred to New England. Oh! did I mention that I live in Maryland? Why in the world was I transferred to New England. I hope Comcast goes out of business. I ended up getting a land line after 2 months and you better believe I cancelled my cable service with them. I've got Direct TV and haven't looked back. Needlesstosay, I got Verizon back for phone service and now have Verizon for internet service.

At this juncture in my live, there is nothing anyone can tell me about Comcast that would make me change my mind about how unprofessional their staff is as well as how unethical they are. I've got a bad taste in my mouth for them. The worst thing they could have done was lie to me and steal my phone number back when originally, my phone number came from Verizon. They have also lied on Verizon. I HOPE AND PRAY WE ALL CAN GET A CLASS ACTION SUIT AGAINST THEM!!! IF THIS COMES TO PASS, I'D LIKE TO BE IN LINE AGAINST THEM. PLEASE KEEP ME INFORMED.

Anonymous said...

My DVR started acting goofy...odd skips and freezing while watching recorded programs. It got worse, to the point that any recorded program would invariably get hung up on a black screen of death. After 1 appointment where they completely missed the 4 hour window and still could not give me an estimated time of arrival, they finally showed up the following weekend and gave me a new DVR/receiver box. It worked fine...for less than 12 hours. Turned it on today to find just a "No Signal" screen. Called Comcast, got a recording, tried the annoying Chat feature. Chatted with a rep whose only possible solutions were to tighten the connections and to send a signal...both of which did nothing. Then he said I should just wait for it to turn on. NO. Called the Comcast line again, actually got a human, who told me they could absolutely not send someone out for almost a week but would have his manager give me a call. I'm not holding my breath waiting for that.

Account # 8798300018319544

Jaron said...

Has anyone thought of forwarding these comments or anything to CNN or something to get some more attention?

Anonymous said...

I worked in New Jersey for Comcast and was so upset with their management there that I had to leave. Some folks have said that dealing with customers is a very unpleasant experience well try dealing with Comcast management. These first line managers are so intimidated by their managment that they forgot how to thik for themselves. At Comcast the customer service folks are evaluated on a one on one meeting witheir immediate sup's every two weeks and threatened with suspensions or dismissal for even trying to help customers if the call takes over 9 damned minutes. Sometimes it takes 9 mintes to find out what they need because they are so pissed off by being bounced around so much that they vent and use up their precious 9 minutes. If everything else is good in your evalution they prode deeper to find anything that they can use against you. The final draw for me was when everything was very satisfacturey my sup told me that use the code for a bathroom break too much. When I asked what that time frame was, because everything is monitored while you are on the clock, I was told 12 minutes. In an 8 1/2 hour work day that was bullshit. So employees there today refer to the Voorhees Call Center as the 'House of Pain" with good reason. They say one thing and do something entirely different. I would rather talk with customers than with any of the supervisor at VCC. Too many other things go on there that the COMCAST management team will readily deny rather that address.

mendedheart said...

Here's an intriguing resource for those of us who are interested in political avenues for bringing about change in Comcast practices. See March 28, 2008 article in the Washington Post ( washingtonpost.com ) entitled "Net Neutrality's Quiet Crusader" about a web group called Free Press and Ben Scott. "Ben Scott has become an operator in multibillion-dollar battles involving corporate titans, regulators and consumers debating policies over who controls the media and the Internet." Per the article, Free Press has funding from the Soros Open Society Institute. The group filed a complaint with the FCC last fall regarding Comcast's limitation on transfer of data over the Internet and has been successful in working with the FCC to get concessions from Comcast on that particular issue. So it sounds like Free Press has some ability to counterbalance the massive sums spent on lobbying by the telecoms. I'll be checking out the Free Press website next.

Anonymous said...

I simply tried to contact Comcast to fix billing errors and to check why the refund I was promised never happened. I did more than 5 phone calls, for each of them I was on hold for more than 20 minutes, in several cases I was told that a supervisor would call me back, which of course never happened. The issue is still unresolved, even dough I spent close to 2 hours on it. Comcast really does not care about the time of their customers or anything about their customers. YES, I EGREE, COMCAST HAS EXTREMELY BAD CASTOMER SERVICE. (My account number is 09568 346282-03-0)

Waiting4Fios said...

I have been fighting with comcast since October of 2007. I had a promotion that I though was expiring and wanted to renew it BEFORE it ended to avoid a billing nighmare. (Which I had experienced a year before) They told me to call back in Nov. (on record) and I did. The said call back in Dec. I did. They said call back in January when I finally renewed the SAME thing I had. Sure enough I got my bill and I was charged double! I called Comcast several times and"left a message with the supervisor" who never called me back for a credit. I heard nothing and was told to pay my regular bill not the overage so i Did. Then i recieved a letter for their collection department. So I got screwed in the end and had to pay it. Can't wait for Fios! Act# 09568208465-02-1

Waiting4Fios said...

I have another problem with Comcast! My kids(I have 3 boys) all have a basic cable in their rooms. Today I found out that I will now have to pay additional $2.95 per room to rent a box because all the channels except the basics are being moved to channels above 100. They tried to say that all cable companies are required to do this with the new digital set up. But after doing this comcast is not being forced to move its channels they have chosen too. Further more, i left a message with another "supervisor" which was not returned. There "supervisor VM is a joke. I was also told that if i want to cancel I have to pay a termination fee, even though THEY changed their end of the deal by moving channels around which costs users more money even though they were once part of thre regular channels. Once again, I can't wait for FIOS! People will have a choice again and Comcast will eventually be NO MORE! 09568208465-02-01

Camel said...

Comcast Acct# 8220 20 412 0314203

Originally posted on March 7, 2008 at 9:08 AM.

Tried calling my parents this weekend while it was raining. Phones were out again.

Not going to re-write the story. You Comcast lazy dips can go back and find it.

Fix the damn thing. My parents require a YEAR of free service at this point.

If you wish to call me to negotiate a settlement my Comcast Account number is 8495780020459543.
Also, my internet on my account has been going out at least 5 times a day.

disconnectcomcastnow! said...

http://consumerist.com/374090/comcast-degrades-hd-quality-to-make-room-for-more-channels

Hear what a Cable Tech has to say:

by mikeluisortega at 12:43 PM

"As a former cable co worker I can tell you that that's just the way it's going to be. There just isn't enough bandwidth in the current cable system to not compress things, especially with analog cable(customers who just plug the cable direct to the TV) eating up so much bandwidth.

Where I worked it used to be 4+ different cable co's that got bought out by one of the big cable companies. It was such a nightmare going to a few certain sides of towns because the plant(the lines on the pole) were in such bad shape that no matter what you did or who you escalated the problem to you could bet your bottom dollar that the problem wasn't going to be fixed without plant modification.

The cable companies are over promising on what they can deliver(home phone,TV,OnDemand,Internet services) then what they are actually cable of ESPECIALLY if your in a apartment.

Frankly They don't care and seem to just want to ride it out until a FIOS option is available in their service area."

disconnectcomcastnow! said...

Comcast Degrades HD Quality To Make Room For More Channels
http://consumerist.com/374090/comcast-degrades-hd-quality-to-make-room-for-more-channels

See for yourself:
http://www.avsforum.com/avs-vb/showthread.php?t=1008271

When you order Hi-Def TV, you expect it to be on the shining Excalibur level, but it looks like Comcast is degrading the quality of some HD channels in order to make room for more channels. To test this theory out, Avsforum member bfdtv recorded the same shows from the same channel at the same time on both Comcast Hi-Def and Fios TV. The left is the FiOs. The right is the Comcast. As you can see, the Comcast signal looks like crap. The forum thread has more screenshots, a signal analysis, and some source videos. So far the Comcast channels receiving extra compression are: Discovery Channel, SciFi, USA, Food, NatGeo, UHD, A&E, HGTV, Starz, Cinemax, HBO, TLC, Animal Planet, Discovery HD Theater, and History HD.

Anonymous said...

I would like Comcast to stop over compressing their HD content so they can save money while charging us the same amount or more for HD. See http://www.avsforum.com/avs-vb/showthread.php?t=1008271
Isn't the whole point of HD to improve quality?

Luna said...

My "free" McAfee Security software from Comcast displayed my "computer not protected" yesterday so I bit the bullet and colled KomKast...after hearing the recording about how the phones were busy and I might want to call them later I held and patiently navagated through the IVR until I got a warm body going by the name of Pam. When I described my problem she said she would transfer me to a technician. After holding a couple of minutes she returned to tell me to take my laptop to a "computer store" and have someone look at it. I protested and she offered to give me the number of Microsoft???? I terminated the call, waited 10 minutes, called back and got Andrew who said my certificate had expired and walked me through downloading a new certificate...

Anonymous said...

Comcast Service Reps. Speak F*cking english! Here's the story:

I live in an Massachusetts appartment and was getting Comcast installed.

1. The owner spoke Italian.
2. The repair guy spoke Croatian?
3. Comcast guy spoke Spanglish!!

It's not rocket science, just hook the cables up and be done with it.

Currently a Verizon FiOS customer... and no disconnects so far.

Comcast was dropping my Voange calls 2 or 3 times a month!

Switch now... you'll be happy.
Also, Verizon just stopped by to install 3 free digital adapters so I wouldn't loose my TV reception in May 2009.

Anonymous said...

Customer Number 170-163953-2

Oh where to start:

I got forced to switch to Comcast when I moved into their service area for the first time in September 2007. I called and had my cable/internet set up, but immediately started having issues. We literally had a technician out to our place at least twice a month-we even got to know our tech by name at one point. Our services never got fixed, however. Our internet speeds were always messed up, and our cable channels have always got static. We moved from that place late December 2007 and got our service switched to our new address-across the county. We thought our problems were over. The lady had told me that my account would be credited for the entire service at the old place, plus the install for the new one would be free due to all our problems. I was assured that our service would work properly and I would not be billed for the previous address. That was a LIE!!! Since we have moved here, I have been dealing with services NOT WORKING properly, AGAIN!!! Our account finally got credited a little bit from the last address a few days ago. We have had multiple technicians out again, and they have been some of the rudest people I have met. On 3/5/2008, a tech was scheduled to come out and he actually had the nerves to claim that we weren't home when he "knocked on our door." This was a LIE!!! He never even came out! I called to find out what happened, and once again got called a liar. I was also told that "he would get out when he could, or I would have to wait another week." Of course this didn't work for me since we had to take the day off work to be there in the first place, so I got a supervisor on the phone. They informed me that I was being called a liar and there was nothing I could do. After a long battle, the tech finally came back out... and oh how I wish he would have just skipped it again. This technician had the nerve to tell me, while I was still pretty calm by the way, that "If you don't like our service, switch to Dish!!!" Then I went off. I immediately reported them to the Better Business Bureau. Sadly, this isn't the worst of my day with Comcast! I called the 1-888 number to speak to a manager, and this guy Raphael REFUSED!!!! I had to hang up on him in order to get anywhere!!! Needless to say, my service never got fixed. We had a line tech knock on our door later that night, but he has left ALL of our calls unanswered. When we made a bunch of our calls, supervisors kept telling us not to pay our bill until the problem was fixed and that they couldn't credit our account until it was resolved... guess what... they have shut my service off twice in the last week now... and my services are still not working. They claim I owe them nearly $500, but due to the services never working properly and all my overage charges on my cell phone due to them, they should be paying me. If I could switch to dish, I would... but its not a possibility! I'm so tired of supervisors that are supposed to call that never do, the horrible customer service, the fact Comcast doesn't stand behind their service and actually fix it, and the fact they are the only ones that I can use in my area. As soon as I can get enough people, I will be starting a class-action lawsuit against this monopoly. I'd rather pay for service that actually works properly than get free service that doesn't.

Todd C. said...

Everyone check you credit card. I cancelled my account
8495 44 021 0456318
ahead of time. Meaning I knew I was moving in the next couple of months. I called & let them know to end my account either the last day of August or the First of September. I went to my credit union in November & found out they have charged me for 3 months after I had cancelled my account. I spoke with a gal who admitted there was a problem & I would get a refund. NOW they just give me the run around. I was actually going to use Comcast again, but they have shown there true colors. They have waisted 20 times the money giving me the run around than just refunding the three months like I was told. They have found calls from three different phone numbers I used & there are probably more numbers I called from. I use a dozen or more phones throughout the week. I will hold back on the language I want to use.
They are losing people so they have to rip people off to keep their STOCK PRICE UP! Everyone should check their credit card. I am a victim of a big business who does not care anymore, just like ebay.

Todd said...

If Comcast did not overcharge & plain charge you when you do not even have an account with them. Their stock would plummit. THEY ARE RIPPING PEOPLE OFF!

DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! THEY WILL USE IT WHENEVER THEY WANT


Hang them high!

$52.99 a month for years & they screw me.

This is true, they ripped me off & kept using my credit card after my account was closed.

All they have to do is get a few extra bucks out of millions of users to keep their stocks high.

If they quit ripping people off they may crash.

Anonymous said...

Hello. This is Comcast account number 0 1638 160365-03-7. Nearly one month ago, my cable tv signal became fuzzy. It was clear what happened - a component had failed at the building hub. It's happened before, after all. I call Comcast, and they refuse to beleive me, telling me that despite the evidence, they have to send out an install tech to my apartment first to check things out. Fine, I say, and schedule the appointment. However, before they send out an install tech, my trouble ticket somehow got to a maitenance tech supervisor named Steve Castalaspro, who sent out a tech (Ryan, Tech #5412)) to fix the problem. Which he did. However, in the process, the tech also neutered my Comcast internet service, driving the signal strength completely out of range (-3.2). The result is broadband access that is anything but. For the last three weeks I have attempted to get a maitenance tech out to resolve the problem, but I've had n luck. No matter how many times I call Comcast internet support, no matter how many times the trouble ticket is escalated, no matter how many notes are taken, dispatch keeps sending out install techs who will only come inside, will never look outside, have no notes on the problem whatsoever, and most of the time do not ever speak English. This, despite asking for the tech and the tech supervisor by name and id number, confirming the problem multiple times, and documenting things every step of the way. So far, I've had three "appointments" that wrre supposed to go to Steve or Ryan specificly, but instead went to someone else. The fourth appointment never even bothered to show up. Needless to say, this level of service is not what I paid for. It should be a 10 minute problem to fix, but instead, it's been almost a month. What do I need to do to get them to fix the problem - stop payment?

Anonymous said...

I believe my problem with Comcast was resolved by posting it on this website, BUT, it's amazing how Comcast makes you feel screwed even as they are FINALLY fixing your problem. Details......

I received a phone message yesterday while I was at work from Comcast's "Escalation Office" asking me to call back a particular person. I can only assume it was a response to my posting two days previous on this website. I phoned back this morning at about 8:30 am but the specific person was not there. The gentleman who answered asked for my phone number and address and looked up my account with that. He stated that he would have the person who had left me a message call me back when she was in.
A comcast technician was supposedly scheduled to come to my home this morning between 8 and 11 am--an appointment made three days previously. I say supposedly because the last technician never showed up, and according to comcast, the appointment was never made (I have a vivid imagination, NO?) At 8:15 this morning someone from comcast phoned to confirm this window appointment. I immediately went to the TV with box to ensure that my On Demand service was still not working (a 2 week condition), and it was not.
I have not had a return phone call from the escalation office yet but I suspect someone from there managed to successfully send a signal to my box to reestablish service (this was tried before, I was told, but it had never worked).

When the Comcast technician arrived at 10:30 (in a reeking cloud of cigarette smoke, I might add), he pushed the On Demand button on the remote and it magically worked!! I gaped in disbelief at the TV, trying to digest the miracle that had just occurred. The technician then scribbled an "056" code on the Work Order sheet, saying this meant that his visit was unnecessary. I refused to sign the Work Order until he wrote "NO CHARGES" on it, because I'm now envisioning receiving a bill from Comcast for an "unnecessary" visit.

So problem solved! But somehow I have this knawing unsatisfied feeling, like Comcast wants me to feel like this problem was a figment of my imagination, just like that imaginary service appointment. And receiving a service bill from them would not be a surprise.

I am still researching potential alternatives to Comcast, for now or in the not so distant future. I would encourage y'all to do the same and let the free market solve this problem. Yay, Capitalism!

paulc said...

Could someone perhaps post this on the homepage? It's a link with email addresses and how to send an executive email bomb. It really really works.

http://consumerist.com/consumer/executive-customer-service/email-addresses-for-comcast-executives-320438.php

UnHappy said...

Hi Everyone,

I am leaving this post because I wanted to let you all know Comcast does respond to this site.

They called me the very next day and had a "real" Comcast tech out to me the day after that.

Mark was very knowledgeable and very polite and it was a pleasure to have him come and fix everything. He was at my place for 4 hours.

It's been really great to see all the channels so clearly. And the fast speed of the internet has been really great.

My complaint now though is that I have had to change my account to the highest speed of high speed internet service and of course with that comes the highest price also.

When Mark was checking out the speed that I was getting it was only 3 - 3 1/2mb instead of the "8mb" I have been paying for all these months. This, I am extremely upset with. Knowing I have been cheated out of all that money just makes my skin crawl. Hopefully someone pays attention to this post also #01638-550743-03-3 and can help me with this.

It would be GREATLY APPREACIATED.

Still Unhappy,

oaishm said...

I've been trying to get Comcast to fix my internet for two months. The solution is very simple, pull a new line from the curb to my house. The signal drops 40 decibels between those two points. Can they do it? No. I've offered to do it myself if they credit me the expense. They wouldn't even do that. Instead, here is what I've dealt with these past few weeks. Think of it as a list of tips for Comcast:

1. The computer does not understand the word "agent"
2. Don't pretend to transfer me but then leave me on line for up to two hours
3. Don't transfer me to some other group that can't help me and doesn't know why I was transfered there
4. Don't ask me how your company works or why it does what it does. I have no clue if billing actually scheduled service and why billing is the department to do it. THAT'S WHY I CALLED.
5. Don't lie about the company's competence. If it sucks it sucks
6. Don't believe what the company tell's you over what I tell you. The system may say that something can happen. I know it won't. I tried. There's no magic that makes a customer service rep know about the company better than the one receiving the service. They're just people with phones and a computer
7. No, you're not in the business of successfully scheduling technicians. Your in the business of aggregating clusters to economize. Stop pretending you're going to be successful every time and just give me the hundreds of credits I deserve everytime the company fails. It fails a lot.
8. Five years after buying AT&T cable, the factions are still not merged because two corporate heads are competing. Thus there's old Comcast and new Comcast in California. Pick one guy. The other one will find a job someday.
9. Pass me to the supervisor. You can't fix the problem. You're not meant to and you're not empowered. Don't give me the fresh from college enthusiasm that you can conquer the world.
10. If there's a hold on a permit to run lines, don't lie to me and say it will be resolved in 7 days. Be honest. It will never be resolved.

And finally, the very best thing you can tell a client who's called Comcast many times: "I know you're dissatisfied. 50% of the people I talk to every day are dissatisfied. We can't help your special case because you pay the same as millions of others we help more easily. But, I have a solution. Call Verizon DSL. They're trying to get into the market, their service is better"

I called Verizon DSL. They're not as good as NEW AT&T (Avoid legacy AT&T).

Anonymous said...

8495 44 021 0456318

Just give me my money that you took by mistake, or if not by mistake, then the money you stole. I think I should also get interest on the money Comcast owes me.

Comcast has waisted more resources, time & money giving me the run around than the $159.00 that they owe me. I was told they made a mistake & I would get my $159.00 that they took from me by "accident".

Then 3 months go by & I am told I should have received a refund for $20.30

I have no idea where that figure came from. One of there customer service ladies said, owe I see the problem, Yes you should have not been charged for those three months, she said they were sorry & I will get my $159.00

A good company would would make things right & a great company would go an extra mile. Comcast will go down if they keep screwing people.

We need to bombard Comcasts servers with our complaints.
Sunday April 6th at night & all day Monday April 7th. Support@comcast.com

We need to bombard Comcasts servers with our complaints.
Sunday April 6th at night & all day Monday April 7th. Support@comcast.com


We need to bombard Comcasts servers with our complaints.
Sunday April 6th at night & all day Monday April 7th. Support@comcast.com

Please give me my refund. This has been a joke! If you decide to keep my money, I will will not die, but I will spread the word. Get Dish!

I am ready to get the truth on the net.

Anonymous said...

I just moved to an area in VA and I heard about Comcast, but dispite the rumors I decided to try it. What a wrong choice!!! First I signed up for internet and phone service. My phone phone service did not work for the first week and a half. Comcast still charged me for usage. I called to dispute it for sporatic internet connection and no phone service (they even sent a worker out and it still did not work) also and they gave me a credit. I know you thought that was admirable. Wait!! THEY took the credit back!!!WHAT!!! Anyway I called numerous times to resolve my problems because of incorrect billing and service not working properly and was hung up on by serveral people at Comcast. Not to mentioned staying on the 3 and 4 hours at time to get an answer for my problems. I finally was fed up and tried to disconnect and in Comcast tradition I was transfered several times and hung up on over and over again. I even emailed them and they told me to call in. You know what happenned. I have never experienced such poor customer service in my life!! I am a person that normally doesnt go with popular opinion but I must agree comcast has been a horrible experience for me. My act#0952695583047

Tim said...

Comcast Account Number: 2520178911502

Several weeks ago I made the unfortunate mistake of thinking that it would be simple to enable two cable cards with Comcast. Heck, they charged $39.95 for installation, so I thought they might know what they were doing. Three days and three 'technicians' later, my cable cards were up and running. After the last guy left, I found out that he had disconnected one of the other TV's in the house. 'Oh well', I figured, 'I didn't really use that TV anyway'.

Two weeks later, one of the two cable cards just stops working. I put in a call to Comcast, and he tells me that it is considered 'unreturned equipment' and I will need to take it back to the corporate office. I suggest that maybe he should send a tech out to fix what they obviously broke, to which he replies if he sent a tech out, he would have to charge me. I ask to speak to his supervisor, and he tells me that his supervisor was the one that said to go to the office. Honestly, all I want is for my cable to work, and hopefully, be refunded the installation fee.

Anonymous said...

Hi folks Andrew from White Marsh, MD.

Well, I'm back. Is anyone surprised?

Back in Nov 07 I posted my story. How since Oct of 03 my on demand service displays a meta error 6 message and stays there until a Comcast Tech replaces my cable box (I had 6-7 replaced, tells me the problem is in the node and they will have someone fix the line. This process repeats itself every 3 months.
I told the story of how my internet service went down for several days because Comcast "updated" their customer database causing existing customer's accounts to be placed "terminate" status. The best part of this story was Comcast rolled out the same process the previous month for another state and received the same results but decided it was still a good idea.

I posted my story and surprise I was actually contacted by the Corp Office in Philly and from my local Customer Service center in White Marsh (It’s funny after the initial call from the White Marsh office I never heard from him again, the claim was he never got my messages) I was invited the Baltimore-Washington Area Customer meeting, where customers like myself would meet with Rick Germano and voice our concerns/problems. I met Rick, shook his hand and he seemed a nice enough fellow who is sincere about fixing what is wrong with Comcast.

Well fast-forward to today, I still have my problem. My On-Demand service wasn’t working, called several people and this past Friday 3/28/08 I had three service techs at my house. After spending some time looking at the boxes and assorted lines the following conclusion was reached. (keep in mind this is a four year old problem) My On-Demand service is failing because there is a radio station that broadcast on the same signal 104.3 and the problem will never be resolved, brilliant! I call my executive customer rep and advise of the situation and he advises he wasn’t told the problem would never be resolved only they are looking into the issue and contact me as soon as he hears something. Wait there is more.

A new problem arose the following day, my cable “blips” on every channel. The blip is a momentary loss of signal. So first thing Monday I call my executive rep and tell him of the blip. He states he will call the outside tech department, state the problem and provide me with an update. He doesn’t, I have to call him. Today, Tuesday, I call back and state I still have the problem and ask what is being done. My executive rep adives they are working on the issue. I ask what I think is a very critical question, “How can you troubleshoot a problem when no one is onsite!?! He seemed flabbergasted at that point. My next follow up question what time can I expect someone at my house. The appoint is tomorrow at 5:00 PM. Wait there is more

I arrive home and surprise the cable is out but the on-demand works AARRRGGG!!!!

Rick, do you still read this blog? Frank, are you there? I need someone to help me!!

Sincerely,
Andrew Gaither
Perry Hall, MD.

Anonymous said...

Acct # 8773103210642781

I have to tell you that my blood is absolutely boiling right now but I'm going to try and write this with a level head.

Never in my life have I been so upset with the way I was treated by a company. Let's start with the first call. Last Thursday the 27th. I call to order Internet service. The rep tells me about a deal for internet and cable with free installation. Great price so I go for it. The entire call takes less than 3 mins and the rep was very helpful. "wow, that was easy" I thought. I ended the call with a good feeling and an appointment on Tuesday between 2-4. Perfect.

That was the only good experience Ive had.

Monday: I decide that I'm interested in a DVR. I call the 800# to find out what I have to do. The rep asks for my phone number. He says there's nothing coming up under that number. I ask if he can look it up by address or name. "No." well then, I am interested in getting a DVR box. "just tell the guy when he shows up". I figure this is bull but I didn't haventime to argue. I hang up feeling a little frustrated.

Tuesday 415 pm: Tech has not showed up. I call the 800#. The rep asks for my phone number. "nothing is coming up, CAN I HAVE YOUR ADDRESS?" Wow. They can look up your address! Amazing. He tells me the appt is between 3-5. So they changed it without consulting me. Ok. He tells me that if they're going to be late they'll call me. I hang up feeling ok.

Tuesday 5:30: No one has showed up yet so I call again. Rep asks for my # suprise suprise nothing comes up after looking it up BY NAME she puts me on hold for about 5 mins and comes back to tell me she has put in a call to dispatch and they will be calling me within 30 mins to let me know what's going on.

Tuesday 6:15: I call the 800# for the third time. Guy asks for my # blah blah blah. He says the tech tried to call me and got no answer. I tell him thats impossible since I have been home since 2 with my phone next to me. He tells me what number they called. Amazingly I've never heard of that number before in my life. I explain that is not my number. He insists that is the number they have on file. He then tells me that the tech reports he came to my house at 3:39 and there was no one home. Again I explain that I have been home since 2. He says the tech describes my house as "white with a white door". Another unbelievable feat considering my house is brown with a finished wood door. He puts me on hold to call dispatch. After 7 mins on hold he picks up and says unfortunatly all the techs have gone home but he can easily get me another appointment, FOR NEXT WEDNESDAY! Thats when I ask for a supervisor. I am then put on hold for about 10 mins. He gets back on the line and says he is having trouble locating a supervisor but he can have one call me back. I tell him I have little faith in them calling me back so I'll wait for him to find one. Another 5 mins on hold he tells me a supervisor is working on my account. They are going to put a note on my account so if there is a service cancellation I may be bumped ahead. I say again I would like to speak to the supervisor myself. Another 5 on hold. Same guy comes on to tell me I am getting a whopping $20 credit on my account for all my troubles. Woo! Thats a small fraction of what I lost getting out of work early. Again I ask to speak to the supervisor and again I am put on hold. After the same guy coming on 2 more times I tell him the next voice I hear better not be his, the "supervisor" finally gets on the phone. I have now been on the phone for over 45 mins. This guy basically tells me there is nothing he can do beyond the generous $20 credit. I hang up feeling like smashing the wall.

I have never had anything even remotely as bad as the service I recieved from comcast. Its almost as if they are putting a sincere effort in to being horrible. It is truly amazing.

Here's to hoping RCN gets here soon.

Anonymous said...

***** I M P O R T A N T *****
______________________________

In your most recent bill (or at least in mine and I'm assuming yours), Comcast recently included their "Comcast Agreement for Residential Services" pamphlet. It is basically the agreement between us and Comcast. This agreement has a mandatory arbitration section (in section 13), which basically means that we agree not to file suit in court and submit to binding arbitration. IF YOU DISAGREE, the agreement states that customers may OPT OUT by mail or at: www.comcast.com/arbitrationoptout and the agreement goes on to assure customers that their decision to opt out will not adversely affect their provision of services. I for one will be opting out, because if I decide to sue, I would prefer to sue and not be forced into arbitration. FYI, the agreement states that you have only THIRTY DAYS to opt out.

Anonymous said...

Comcast Acct #01622 300675-01-7

Longtime customer, first time complainer (kind of surprising after reading this site). I recently was excited to upgrade my cable service to HD with a new TV purchased at Best Buy.

First, Best Buy said they had a special offer with Comcast for two months free of HD service and no contract to try out HD. There was even a giant Comcast RV in the parking lot, which indicated some sort of partnership. When I contacted Comcast, they said this offer was from Best Buy and that Best Buy should provide reimbursement for my cable costs - kind of counter intuitive and not what Best Buy and their literature said. But hey, I was going to let it slide, because it wasn't worth my time arguing with Comcast.

So we closed the deal and they said to swing by the location at 221 W. Philadelphia, St. in York, PA and pick up a cable box during scheduled hours. On my way to HD or so I thought.

I show up and the guy in front of me said "I'm here to pick up my box, the 800 number sent me." They looked at him like he was crazy and said, "You have to wait for a call to come here and get your box." He tried to tell them that isn't what he was told, but he went home empty handed.

Same thing happened to me, so I suggested that someone tell the 800 number to stop giving misinformation. I got a sarcastic remark and was assured that someone "would be right on that" with an eye roll.

The guy behind me in line had a technician come out to his house, install the wires, but was sent to the service center to pick up the boxes. I don't know procedures, but this seems kind of weird that the tech wouldn't finish the whole install. Maybe there is a weird shortage of boxes in South Central PA. Maybe it was an April fools joke that the cable company didn't have any cable boxes.

Basically I wasted an hour of my time and wasted money spent for parking due to Comcasticism. Now I understand why there are so many Direct TV dishes in my neighborhood and will probably going in that direction. After reading this site, it couldn't possibly be worse, right?

Anonymous said...

Unbelieveable - my chat transcript

user Me_ has entered room

Me>
I would like to add a service to my account.

analyst Jeff has entered room

Jeff>
Hello Me_, Thank you for contacting Comcast Live Chat Support. My name is Jeff. Please give me one moment to review your information.

Jeff>
I can assist you with this.

Me_>
Hi i'd like to add Cinimax to my account

Me_>
And I would like to keep everything else the same; I believe that is just $5 above what I am currently paying, is that correct?

Jeff>
In order to retain the security of this account, I will need to verify the last four of the social security number on this account.

Me_>
3854

Jeff>
Thank you. To add just one more movie channel would raise your rate by 20.00. However, as a standard rate we can offer you all of the movie channels for just 13.00 more than what you are paying currently.

Me_>
That is strange, the comcast website shows my current package of two movie channels costs $82.99

Me_>
and then then three movie channel package is just five dollars more

Jeff>
Unfortunatley we do not offer a three movie channel package. This would be a two movie channel package and one movie channel a la carte for 20.00

Me_>
the website shows "Digital Preferred with two premiums" and

Me_>
that is for $82.99

Me_>
and then "Digital Preferred with three premiums" for $89.99

Me_>
Is the website wrong?

Jeff>
What you are explaining is incorrect.

Me_>
this is a paste of the comcast website:

Me_>
Select One
The Digital Preferred with 3 Premiums package you have selected includes your choice of 3 of 5 option(s).

* HBO
* Starz
* Cinemax
* Showtime
* The Movie Channel




Me_>
What I have explained is on the Comcast website, is the website incorrect?

Jeff>
Thank you for bringing this to my attention. I had also logged into that webpage with your address details and it seems that this is in fact incorrect. I will make sure to report this information right away.

Me_>
Then how much does it cost in my area if the website is incorrect?

Jeff>
The prices that I explained above are the correct prices.

Me_>
So the $13 would get me all five of the channels I pasted above?

Jeff>
That is correct.

Me_>
Then I'll add the $13 for all premium channels

Me_>
When will the change be effective?

Jeff>
Fantastic. For this transaction, there is one time processing fee of 1.99 for me to add these channels. Would you like me to proceed? Once I add these they will appear almost immediately.

Me_>
I was expecting to pay $5 and then it was $13 because the website is wrong and now there is an additional $1.99. Please cancel the request, I will get a $4.99 subscription to Netflix instead.

Jeff>
I understand. This rate is a standard rate in case you ever change your mind.

Me_>
i would think that you would be willing to waive the fees considering the website if wrong...

Jeff>
I would gladly do this, but unfortunately unable. The best source to contact regarding this issue would be our Sales Department at 1-800-Comcast Monday - Sunday 8:00AM - 9:00PM.

Me_>
there is no accountability with this company when it makes errors and no level of customer service to compensate for those errors. Calling the 1-800 number takes 20 minutes of hold time before a person answers, which is why I chose IM.

Me_>
Good night.

Jeff>
Thank you for Choosing Comcast. You can receive a copy of this transcript after you click the "End Session" button. Just click on the "View Manuscript" button at the bottom of that window.

Jeff>
Analyst has closed chat and left the room

analyst Jeff has left room

brain said...

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; HOWEVER, THEY HAVE NOT FOLLOWED THROUGH WITH ANY ASSISTANCE.

I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, AND I canceled my service.

The Comcast Agent from the ESCALATIONS DEPARTMENT told me that he would look into getting me a check for the money I WAS OWED, and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


My Situation:
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.

FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200.

WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!

There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN!
I want the MONEY that is owed to me and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill!
My account number is 8220-18-890-3684082.

Amielya

brain said...

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; HOWEVER, THEY HAVE NOT FOLLOWED THROUGH WITH ANY ASSISTANCE.

I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, AND I canceled my service.

The Comcast Agent from the ESCALATIONS DEPARTMENT told me that he would look into getting me a check for the money I WAS OWED, and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


My Situation:
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.

FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200.

WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!

There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN!
I want the MONEY that is owed to me and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill!
My account number is 8220-18-890-3684082.

Amielya

Ameelya said...

I CONTINUE to struggle with the NUMEROUS DIFFICULTIES from COMCAST. I posted my story, and I was contacted by Comcast; HOWEVER, THEY HAVE NOT FOLLOWED THROUGH WITH ANY ASSISTANCE.

I have REPEATEDLY paid my bills and additional bills for nonexistent accounts, denied credit for unnecessary charges even when Comcast deposited my checks, my service was disconnected for cable television and internet access, and I was never credited for the days without service due to Comcast's incompetence, exerted over 20 hours communicating and waiting for Comcast, and utilized my vacation time to wait for technicians that NEVER arrived at my residence. They sent me to collections, even though I have paid my bills. I immediately paid the collection’s agent, AND I canceled my service.

The Comcast Agent from the ESCALATIONS DEPARTMENT told me that he would look into getting me a check for the money I WAS OWED, and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill. However, I have NOT HEARD BACK IN over a month, and I have called several times. Although he seemed empathic to my situation, I now assume that he was disingenuous and patronizing as he has neglected to follow through in rectifying the situation. The Escalations Department seems to be treating me in the same horrible manner. This is outrageous! I feel like I live in a third world country! We should be able to get service as we pay our bills, we should not be over charged for services that are not ordered, we should be able to get our money back for a credit on our account, and we should not be treated in this horrible manner


My Situation:
For the past 12 months that I have used Comcast's cable and internet service, I have repeatedly had numerous problems with the service and service representatives. I have spent over twenty hours on the phone repeatedly explaining the lack of internet and cable television service, dealing with incompetent trouble shooters, waiting for technicians to come to my residence who never show up. When I have called, representatives created new account numbers, billed me for service that I have never utilized, required me to make payments for nonexistent service, and canceled my current service that I had requested. I have called Comcast every week for 4 months to check and see if the error has been rectified and to ensure that my account was credited for over $250.00. The duration of each of these weekly calls lasted 30-45 minutes as the representative did not understand the situation and I had to explain the problematic issues. After I was repeatedly guaranteed that I would obtain credit, it NEVER occurred and I received LATE CHARGES and THREATS to cancel my service. Furthermore, I called Comcast and was guaranteed that my service would not be disconnected, BUT MY SERVICE was TURNED OFF!
When I called to schedule a service technician to come to my residence, I was guaranteed a time frame of 11-2 PM, and I utilized my vacation days from work to wait for the technician. However, a technician never arrived, and Comcast claimed that the request was open but canceled in the system.

FINALLY, I CANCELLED MY SERVICE AND THE EQUIPMENT WAS PICKED UP BY A COMCAST REPRESENTATIVE. FURTHERMORE, I WAS TOLD THAT I WOULD RECEIVE A CHECK IN THE MAIL FOR THE REMAINING FEW WEEKS OF SERVICE THAT WERE PAID FOR IN ADVANCE, but were not utilized due to early termination of service. INSTEAD OF RECEIVING A CHECK, I RECEIVED ANOTHER BILL FOR OVER $200.

WHEN I CALLED COMCAST, THEY ACKNOWLEDGED THAT THEY HAVE MY EQUIPMENT, I AM NOT USING THEIR SERVICES, AND INDICATED THAT I AM BEING BILLED AS A RESULT OF THEIR OMISSION TO PHYSICALLY DISCONNECT MY SERVICE WITHIN THE SYSTEM. THEY STATED THAT I WILL CONTINUE TO RECEIVE BILLS FOR THE NEXT 8 WEEKS. THE representative told me to "IGNORE" any delinquent notifications and bills. COMCAST OWES ME MONEY, AND I DON'T THINK I WILL EVER RECEIVE IT!

There needs to be Compensation and Restitution for all of the problematic issues I listed above,the aggravation, and the quantity of time that I have devoted to dealing with the issues that were caused by Comcast. THIS HAS BEEN A SIGNIFICANT BURDEN!
I want the MONEY that is owed to me and A LETTER for the credit agencies INDICATING that I HAVE ALWAYS BEEN IN GOOD STANDING as I paid each bill!
My account number is 8220-18-890-3684082.

Amielya

Anonymous said...

COMPLAIN TO: FCC, your: State, State representative in DC, State Government representative and City Mayor!

We have fortunately only the TV service from Comcast in the house – thanks GOD.

I have read quite a few of these frustrated blogs. My experience with Comcast service reps and their services are the same as described in many of these frustrated blogs: Supervisors never calling back, service reps that do not understand the problem and technicians that can only check out the TV box and cable connection from their main cable to the house, problems beyond that is a mystery to them. It is as if NASA should have used a team of Chimpanzees for the Moon Landing Program – USA would never have landed a man on the moon, however, the Banana Industry would have been thrilled.

Reading all your experiences with none existing Comcast customer support leads me to the conclusion that they are never going to fix our problem and that I am wasting my time talking to them. Life is to short for this – I need to talk my wife into switching to Satellite TV although that has it drawbacks too - when it rains – but at least you know why the service is out!

Back to all you frustrated Comcast customers – I believe that you should start using other means of complaining – in many areas Comcast is a de facto monopoly either because your local City council allowed them to get a 10 years free ride or ?? Never the less, there are other places where you can complain and I believe if we are many enough using these means something will change – eventually.

1) FCC in Washington DC is responsible for issuing licenses to all telecommunications operators in the USA. Here is a link to complain about Comcast (for cable TV it is form 2000F, however, there are other 2000 forms (A.B, C, D ..) if you complain about Telephone or Internet:
http://www.fcc.gov/cgb/complaints_general.html
click on “FORM 2000” and you will be taken to the page where you can select the correct form.

2) If Comcast is the only cable provider in your City and the City has signed an exclusive contract with them call or send a letter to the Mayor and Supervisors complaining about the service!

3) Each State has sites for consumer complaints - use them. For Florida you can try:
http://app1.800helpfla.com/cswebcomplaints/FileComplaint.aspx

4) Call or send a letter to your local rep in the State government

5) Call or send a letter to your rep in Washington DC

Time is probably better used this way than calling Comcast or waiting for them to do nothing!

MDStokes said...

Yet again. Comcast wants me to fix their errors. I have spent two hours now trying to get them to apply my payment that their system incorrectly sent to someone else's account. The want me to wait for my bank to send me a statement saying I paid them. You know that if they really cared about solving my issue and not just their bottom line profit that they would have resolved the issue on their own. The way I figure it is they now owe me for two hours of my time plus the inconvenience of the whole experience. I bill out at $150 per hour So I figure they owe me a minimum of $300. More like $400. Again I hope and I pray for new government leaders that will truly check the unbridled power of large corporations who are in the business of monopolizing markets, subverting competition and taking as much from the little guy as they can.

Cust
8770 35 061 0172140

oaishm said...

Here's an update to my prior post. Indeed, Verizon DSL proved faster than Comcast Hi Speed Internet. I tried to call to terminate my Comcast service. I received a NEW Executive Escalation number and was told to call them with the magic numbers: 531886. Nonsense. Either they're so incompetent that their Executive Escalation number is just as busy as their normal customer service reps, or there is no executive escalation number and I'm currently on hold for an HOUR so I don't cancel my service. Well, Verizon worked so smoothly, I wonder if DirectTV is just as smooth...

amy said...

I was charged for equipment I don't own!!! We recently moved and when we failed to return equipment, we were charged, rightfully so. So, we finally returned the equipment and are told that one of the cable boxes we have was not on our account and we will not be receiving credit back for that box...so a charge of near $200 remains on our bill!!! Is it MY fault that you have the wrong number in our account? And, how could that be if we were receiving signal all the time we lived there. We moved and signed up for the Triple Play...so it is not like they were losing us as customers and needed to keep our money. I was told that the only way to "PROVE" it was ours was to produce a receipt for this cable box from 5 years prior when we got it!!! AND, they kept the box, without giving us a dime for it. I could have sold it and made some of my money back. So, here we are 2 mos later still without our money!

Leslie said...

While I really appreciate the good intent here, is anyone else ready to sue these twits like I am? I'm tired of having to bully and badger someone I'm paying to do their job. Want to join my lawsuit? Are you an aggressive lawyer that would like to take them on? Contact me at PJBoosinger@yahoo.com

Anonymous said...

I have had nothing but problems with Comcast. Unfortunately I moved to an area where Comcast is the provider. When I first got Comcrap, I took the day off from work, waited for the tech to come and all that jazz. She came didn't hook the service up correctly and my cable and internet were turned off within 24 hours of having it. After 3 hours on the phone with them, Comcast lied to me and said that there was an outage going on. Funny, because I could hear my upstairs neighbor's tv loud and clear. So I had to take another day off from work to wait to have my cable and internet fixed.

In December we got an HD tv for Christmas, so my husband gets me to take a day off from work to sit and wait for the tech to come and "install" the HD service. What a joke. I had to pay $29.50 for this girl to come and surprise, surprise it was the same tech as before. She didn't hook up the box right and didn't even bring the right cables for it. When my husband came home we had to go to the store, get the right cable and rehook it up. Today I get a letter in the mail that we don't have the HD box, but the HD/DVR box and Comcast is going to start charging us for the DVR part or we need to schedule another appointment to swap them out.

I'm not taking another day off for this crap. Why do I have to first off pay a fee for the tech to come when she didn't even install it right and now I have to waste more time because of this? This is BS. I'm not paying this DVR fee and I'll be damned if I'm taking another vacation day off so Comcast can fix their mistake. It's not my problem that they gave me the wrong box, when I asked for HD only, yet suddenly now it is. I can't wait to drop them as a service. Account#8220111102320258

Anonymous said...

2 Months later and I have gotten no where. My service is still deplorable and gets terrible at certain times of the day. I have opened, all told, 5 tickets with customer support, had 3 technicians in my home, 1 new modem. Same problem. I even had a rep from corporate arrange a lot of this for me.

Comcast, you're terrible.

- My rep, told me that my Linksys modem was the problem and it was a known issue. I asked for documentation...certainly known issues are documented? No documentation came and now I have a modem on my bill.

- My rep, after replacing my modem with a netgear didn't change ANYTHING told me that she would investigate. Its been two months and I've heard NOTHING.

- Don't worry about calling me Ms. Rep...You win. I have given up any hope of having this issue resolved and am too exhausted to keep it going. You have proven to be untrustworthy and incapable of even the simple the task of calling a customer back.

Rest assured when I move from this apartment, I will not be signing up again EVER with Comcast.

((My old posting))
Billy said...
Allow me to explain (vent) my problem (extreme frustration).

Call 1: I called Comcast and reported that my internet connection would be blazing fast one minute and crawling the next then back to blazing the third...(www.speedtest.net may as well be my homepage and I've got a spreadsheet that shows some WILD numbers over very short periods spanning several days) I wanted to know what was happening and how that could be fixed. I was given a ticket number and a technician was scheduled for the next evening. That technician came, on time, very courteous, placed a tester in the jack and told me that I have no signal problem (he was right for that minute my internet was racing along *naturally*) ... he reset my modem and verified that all systems were go.

Call 2: I called Comcast, gave them the first ticket number and explained that yet again this was still an issue and I'd like to have it investigated. I was assured that Comcast would monitor the situation and keep me informed (he verified my email address) of thier finds and/or progress. I called them back 3 days later, thinking it to be sufficient time, when I gave this person my ticket number she kindly told me that the ticket was BLANK! No information regarding the problem, just a number generated with my name attached. After being quite upset by this news she was more than happy to schedule a technician to come to me and see what was wrong with my signal. I explained that this process had already been done, no trouble found here, and that I need something different done to resolve my issue. SO...she opened for me a "special" ticket and assured me that a technician would call me within 30 minutes!

Call 3: Three hours later I called back and was informed by another kind helpdesk lady that she couldn't understand who would give me such misinformation, but according to my new ticket a technician would be calling me in 24-72 hours due to the nature of my problem.

Call 4: Upon dialing the helpdesk number the automated attendant tells me that I have an appointment scheduled and if I would like to cancel or change the date please press 4 or some such. What the?...I never set up an appointment...so after a short misrouting through thier menu I got back to the help desk where they assured me that I had in fact scheduled an appointment for Tuesday between 12 and 3pm. When I told the lady that at that time I'm still at work and I would surely NOT have scheduled an appointment for a time that I could not possibly make, she was more than happy to help me reschedule the appointment to have the technician come to me and check my signal. AGAIN, I explain that that step has already been done to no avail and that I want the next step in the process taken. She has me unscrew the coaxial connection from my modem and blow on it....that should fix it, she says.


These four calls and three tickets happened within a week of each other...I still have problems and have little faith that they'll be resolved. How do you go about getting Comcast to actually acknowledge and/or fix problems?!

Disgruntled Customer#:
15011 504986-13

January 31, 2008 10:32 AM

Anonymous said...

Oh My Freaking Hell!!!
What a bunch of IDIOTS!!!

I went down to our local comcast office to get a DVR. They gave me one and it took 4 calls to "TRY" to get it to work properly. Finally a CSR told me they would send someone out to check it out... 3 days later someone came and took over an hour testing the lines to make sure everything was working properly. I told the tech that my internet and phone were fine, that the dvr must be defective. IT WAS, so they gave me a new one. This one, after a day automatically turns it's self off and then on again erasing the memory. I called comcast back and they said they would send out a BRAND new motorola DVR from the warehouse. I waited the next day, took off work and NO ONE SHOWED UP! I called and they said they talked to someone at our residence and they said "Never mind" so the appointment was cancelled. They rescheduled for 2 days later. I decided to call and confirm they were coming since I took off a few hours from work. When I called, they said they received a phone call from me this morning to cancel the appointment! I told them that was ridiculous that my DVR didn't work and I needed a new one. The were adamant that I called and cancelled. I asked to speak to their supervisor. I held the line for 15 minutes more and the girl came back on and said the "HE" was busy and would call me back. I was surprised to get a call back so quickly. When I went into detail AGAIN about my troubles, he said he was only the scheduler, for Orem, Utah, not a customer service rep, and that if I was having trouble I should talk to customer service... geez, I thought I was talking to customer service... BTW his name was JD. I asked why then was he calling me back? HE said someone brought it to his attention that my appointments were being cancelled, and that he wanted to check into it to see why, because he was "IN CHARGE" and he didn't cancel the appointments, and that he was the one who does the calling to confirm them. He then says... hold on to your chair..."Are you sure you called COMCAST??" Can you believe it!!! I told him it must have been my other "personality" that called another company. What an IDIOT!
Every time I call I verfiy the phone number, since we have a fax line and they seem to call that one instead of the one I tell them to. I also told the CSR to call my cell phone should no one answer the other, she asked for that number so I figured she actually typed it in, but when I asked JD the scheduler, if he had that number he said no,no other number was entered in as an alternate,,, so you see even though you give them information thay don't enter it in. Also when you call they are supposed to type in notes of your conversation and leave their name, but they don't because they don't want to be responsible for their mistakes and they just blame the customer.
I guess I have rambled on long enough, but I have been a customer for over 5 years, never paid late, but they are willing to lose my business because they don't care about the customer.
I am looking for other companies to provide service to me. I have TV, internet, and phone with these idiots, and am tired of their crappy service and employees who don't give a damn.

Anonymous said...

I have cable tv(in theory). Since December or so, the cable picture has been pixelating or just plain freezing. I've had the box replaced several times, I've been told the signal was too hot or too low, I've been told the cable outside was dug up because it wasn't installed deep enough. The tv is barely 1 year old, so that isn't the problem. Now it's newest tricks are spontaneously shutting off (taking the tv with it) and not loading a ton of channels, including the premium channels. We have met half the staff in this area, and nobody seems to know what is going on. I'm in a condo and I was told by a rep that I wasnt' the only one having problems. I pay $107 per month and rising. I want it fixed. Account # 05613-055549-05

Anonymous said...

account #8798520160004079 Comcast called and left a message. I couldn't understand her name or even the phone number I was to call. I had my wife try to get the name and number and she couldn't either.

I guess that is one way to say they tried to help me and not hve to solve the problem !!!

Anonymous said...

Has anyone else received an email survey from Comcast? I received one pointing to

http://msimsi.dubinterviewer.com/scripts/dubinterviewer.dll/frames?Quest=a684215&resp=1911275&Password=1911275

No one at Comcast can confirm or deny the survey

Anonymous said...

Let me begin my story and I will be as brief as possible.
On March 4, 2008, lightening struck outside our home and disrupted many of the electrical items in our house - - including our internet which we have through Comcast. We reported the problem and a technician came out on May 7, 2008, and informed us we would need a new line from the street to our house. He informed us this was a two man job and he would be back on Monday at the lastest (March 9, 2008) to complete it. My wife waited around the house, rearranging her schedule so as not to miss them when they came to fix the internet. This date passed with no call or visit from Comcast. We called and found out it could take up to ten days. We waited this period and again nothing. Many phone calls later we were no closure to getting this resolved. We were told it would be fixed by the 19th of March at the latest. This date came and went and again nothing despite my wife again rearranging her schedule to meet them. No one appeared concerned or bothered that we did not have our internet. Meanwhile, my wife and I are trying to re-learn how to live without the internet to pay our bills, get directions and check out companies etc. We requested numerous supervisors or managers to call us to no avail. We also we went over on our cell phones due to the numerous calls to Comcast. During this time we were told we would get a $20 credit for our trouble. We are on Direct Deposit and instead of giving us a $20 credit they took an extra $20 out. (this is the second or third time we have been doubled billed by Comcast since they took over from Time Warner). I called and spoke with someone who apologized and was finally helpful. He informed me he would credit the money back to us and put me on a promotion rate of $12.95 per month for six months to compensate my wife and I for our trouble. I finally felt like Comcast cared about me as a customer. Following this someone knocked on our door and informed us he was there to make sure the internet was working. My wife informed him the internet was not working because a line needed to be run. His response was, "I don't do lines." To wrap this up quickly, our internet was finally fixed on the 27th by a single techician who informed us it could have been fixed by the first person but he didn't want to do it.
I got our bill today and it did not look right so I called to ask about it. I was informed that I was not on a $12.95 a month promotion but a $19.95 a month promotion and they would not honor the promotion I was informed I would get. The representatives told me they saw in the notes that an individual on the 25th told me I would get a $12.95 a month promotion but they would not honor it because it did not exist in Memphis. I told them that is fine, but I think that I should get a $42 credit and that would equal what Comcast initially told me I would get ($19.95 - $12.95 = $7 x 6 months = $42). Everyone has refused to give me this credit to honor what the agent of the company told me they would give me for my trouble. The last person i spoke with a moment ago informed me he did not see this in the notes any longer and I suspect the last person I spoke with got frustrated with me because I was insistent on getting the credit and deleted it out of the notes. I know this is not a lot of money but I am furious that Comcast will not honor this. Basically everyone I have spoken with has been unhelpful and acting as though they don't care about an individual customer. I cannot get anyone at Comcast to help me and I hope you can get further with this than I have or at least let the public know how much each of them is cared about individually by Comcast.
I sent this to a local television station in hopes they could help me. My Comcast account number is: 53007504
--

Anonymous said...

They sent out a subcontractor who wrapped our house with the cable wires. They stapled them around 75% of my mother's good hardwood floors/woodwork. I thought she was going to die when she came home. You would've thought this was the guy's first day on the job with no previous instruction.

Our internet goes out ALL OF THE TIME. They offer no reimbursements on future bills for the days we go without internet service. What a P.O.S. company.

Anonymous said...

"I'd like to offer my 2pennies of thoughts on Comcast -- they suck! I had the most terrible experiences with their customer service and repair persons. I use my internet for my home-based business - and therefore when it is down, I sorta freak. It would take, on average, 3-4 days for them to send a repair person to my home ... only to be told some half-cocked idiotic reason why it wasn't working ... which always resulted in replacing my router or giving me a line of crap about having too many connections in the house and I needed a booster. Then I would always say, 'you mean like the one already out there (pointing outsdie)?'. Then they back-track and stammer. Honestly - when they called me after I changed service providers I dropped the phone laughing at them."

I seriously think you took the words right out of my father's mouth. He's older and not tech savvy so he purchased three new routers because he didn't know any better and of course Comcast told him "it's surely not the connection, your problem has nothing to do with us. They won't even send anyone out to the house and basically say "I don't know what to tell you."

We only have two computers hooked up and both ALWAYS go out. My father needs this for work, I am in the midst of buying a home and my sister has detailed nursing logs for school that she has lost because of Comcast. Shame on you!!

Anonymous said...

Account # 09527164011013
I had eleven visits by Comcast technicians to install a TIVO cable card over a 3 week period last month. They never escalated the incident until the last visit when a supervisor finally showed and did it right. All the guys were nice but totally inept when it came to cable cards. Techs, dispatchers and the warehouse were never on the same page. I know more about cable cards from this experience then the average Comcast tech. Can I get a free YEAR of service please?

Anonymous said...

My Comcast internet usually goes out about once every three months. The normal fiasco of long periods of time spent on the phone, cancelled or late appointments, and days without internet access usually accompany each internet outage. Last time however was even worse. Two men came to my apartment to fix my internet, (I am a single-21-year old college student). When one went into my basement or around the back of the house to fix the problematic wiring or whatever, the other one would hit on me. Like really, really, really, hit on me. Asked me inappropriate personal questions (no, I did not answer them), made me take his phone number and email address (no, I did not give him mine). It was a really scary experience, here I am alone with this man in my house who could easily overpower me. I was extremely threatened, and I am still not comfortable making a formal complaint about this, or even giving out my account number because THIS MAN KNOWS WHERE I LIVE. He was more than a little bit creepy, and he just didn't seem like a rational person, so the last thing I want to do is piss him off. I just want to let people know, especially women who live by themselves, that these are the type of guys that will be coming into your homes, be careful.

stella said...

I've actually had ok luck with Comcast until I decided to upgrade to a DVR box. I've had to bring back the new box already because the connectors didn't work. I got a new one, installed it, and the picture and sound are fine - but I don't get all the channels I pay for! I called for help, and all the woman told me was 'we can send someone out to see if it's the wiring.' Now, why would I *pay* someone to come see if something with their system is wrong? And, the cable box I had before was perfectly fine - so I don't think it's a wiring issue.

It's really frustrating that I'm paying almost $200/month for half the channels I pay for, intermittent web service, and a completely useless phone line.

I'd really just like all my channels! My account number is 09513 012013-10.

Anonymous said...

I had Comcast scheduled to meet me at my house between 3 and 5 yesterday.
The guy didn't call to say he was going to be late, but he showed up around 7.
Anyway, when he finally got started it took him 4 hours! He finally left my house at 11pm. 4hours!

Anonymous said...

The Phillies play less than 3 miles from my south Philly home and I can't watch them on TV? I can open up my windows and hear the crowd cheer but can't see them on the tube.

I have Direct TV and the extra innings package, but since Comcast owns the rights to the Phillies they blackout every single game! So why do I HAVE to have comcast to watch my team?

Does this make any sense to anyone??

JPPhilly said...

Comcast Customer (#09513259553036)

I have had my own on going hell with Comcast over the year and a half. My cable bill is over $150 and I have cable and high speed internet. It is the largest bill I pay next to my mortgage. There is a constant delay in the picture, like a scramble of the screen and the sounds cuts out along with this scramble, especially on the HD channels. It is completely sporadic and unpredictable, which makes it even worse. So, it may work during the middle of some random day when I don't need it, but not work when it is Super Bowl Sunday, for instance. HBO and the other movie channels may work properly 25% of the time and the better the channel the worse the problem. My high speed internet probably works about 1/2 of the time, and my wife works at home, and is forced to leave for an internet cafe. On Demand rarely works. It is too the point where I am afraid to buy a new TV for my newly renovated basement (which has a sports pub theme and I envisioned having an HD big screen) because I am afraid I will have two useless HD TV's. Not to mention the $1,000's I spent to create this basements and the hours spent renonvating it myself.

Oh yeah, and you say: "Why don't you have them come fix it?" Oh yes, I have, over 10+ times, including probably 30+ phone calls, most of which never reach a Customer service person. When I do reach them, I am taken through the same old tired routine: 1) Is your box plugged in? 2) What is the problem?, with no recollection of what I have previously gone through. When I tell them it has to be outside the house it clearly is never taken seriously, and it is as if I am speaking Greek when I try to explain the technical problem. Usually, when a technican comes to fix it, it will work for a week or two, sometimes a day or two, and disgress yet again. Sometimes, nothing will change from a visit. I am so frustrated I even filled out a form so that Verizon FIOS will contact me as soon as I they have service in my area so I can switch over. I have even considered getting Direct TV and all the Sports packages to watch the local teams. If it was not for the Philly sports teams I would have NO reason to have this service. Yet another kick in the "you now what" for being a Philly Sports fan I guess. One of my favorite things in life is to come home, kick off the shoes, and throw on the game after a 10 hour work day and an hour commute. Comcast continues to rob me of that while I still pay a ridiculous amount. However, last week they DID gave me a whopping $50 credit after 1 1/2 years of faulty service and countless hours wasted on the phone (mostly on hold and waiting for technicans). It frankly, angers me more than anything in my life right now. Just thought I would share.

Anonymous said...

Here's a good news/bad news story. I have the triple play plus a bunch of movie channels and the sports pkg. When I purchased this the rate was ~$143/mo after taxes and various and sundry bs charges. So, I set up my auto bill pay with the bank to pay $150 each month like clockwork. I never even open a bill. So, I finally get a pink letter and of course, the lazy fool that I am, don't open that either. So, I get home the other night and the cable is shut off. Oh, brother, I know why. So, I spend somewhere between 30 seconds and two minutes researching the issue and found that over time the rates had increased to ~$152 per month and I am $23 in the red with them. So, I called and spoke with a rep for 40 minutes before getting transferred to a loop (whereby I put that call on hold here at the office and went home an hour later still in a loop). While going through the motions during the 40 minutes I got online and paid the balance I calculated as due. I called back and after another 20 minutes, I got through to another lovely nincompoop CSR who gave me a "sorry, we won't credit you" and "we can't see your payment because it won't go through for another 24-48 hours" so I'm without cable. I immediately get online to Verizon FiOS and start that application. It is literally a race to see if I get to the end of the application before I get through the disconnect process. Said nincompoop then transfers me to the disconnect office at my request and the genuinely nice CSR takes about 5 minutes to go through all of my records and (remember, I'm furiously typing and applying for FiOS) actually chuckles and says, yeah, I see you pay $150 every month like clockwork and in the past year it's added up to $23 and our computer shut you off. We don't want to lose you as a customer. Did the other person offer to give you a credit? I say no, she would not even after I gave her my best Uncle Vinnie lucid argument for the credit. He said, that is crazy so here's the credit and apologizes profusely. Imagine if they had that better thinker earlier in the process, how much less heat they'd be getting

Andi said...

Comcast account number 8798200060583189. Ugh I don't know where to start. Like most people, I don't have any other options for cable and high speed internet in my area. I haven't had any signal for cable or internet for 5 days now. I'm going absolutely nuts. Since they do not have evening hours, I have to wait until Saturday for someone to show up. As I have one jack coming into my apartment, with a TV, cable box, and modem connected via a 3way splitter, and NONE of them are working, I know the problem is with the outside line. Every month since November I have had 1-5 days of weak or no signal. By the time the Comcast technician shows up, it's working fine. In January, I was told they would send a line technician to check out the building wires. When the problem happened again in February, and I called to complain, they told me that no line technician ever came out. So now I have to have a regular technician come out on Saturday who will tell me that a line technician will need to come out. Again. I am so frustrated with Comcast. Since I don't even have a weak signal this time (TV is totally blank) I hooked up an antennae to watch the locals and I just SCREAM when those annoying Comcast commercials come on. I FINALLY think the technician will actually be here when I still have a problem so HOPEFULLY this time it will be fixed. When everything is working, it works great. I hope I can get to that point again. Sigh.

Anonymous said...

that maybe but like anyone that gets to much power you might want them to die at some point.

Anonymous said...

First of all I wanna say posting your account # is stupid, if you want someone to fuck with your account you opening that door, second if you have shit service and are not happy with a tech comming out go to a local office and ask for a line tech to come out dont call/chat in and bitch cause they can only give you a normal tech, if the signal is that bad ask for and amp to be put on the line. if your not happy keep letting them know and for the sake of the person you contact try and some what be nice they are only doing there job and in most cases have little to no power so the local office is your best bet

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