Sunday, March 2, 2008

Billing Fiascos

309 comments:

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Zebe said...

Chestnut Hill, MA

I've recently moved apartments and used the mover utility Comcast provides to transfer my services over. They shut off my internet connection too early and restarted it when I called them, but never disconnected it after... Called again and they said it would be shut off on August 5th and any previous bill I had for that account would disappear online, as I moved out in June and my new service started in July.

10 days later, I still have the old bill/account number listed online and there is a balance due for a month I wasn't even living in the old apartment...

Hopefully some nice Comcast employee reading this post can help me out. My current active account number is: 8773103200248094

The one I have been struggling for over a month to stop getting billed for is: 8773100570057519

Thanks for any help, it will be greatly appreciated!

Anonymous said...

acct number 09517357188-01-8
Comcast is threatening service disconnection for nonpayment. I have both faxed and mailed a copy of the cancelled check and I have received no reply from Comcast. I discovered that Comcast hadn't applied our July payment when I set up the August payment from our bank's bill pay service. I called Comcast and the rep said I would receive a call back. All I received was a disconnect threat in the mail effective 8/21. I called again, and got a ticket number 2978.61005. At this point I had received a copy of the cancelled check from our bank for the July payment. The Comcast rep provided a fax number to send a copy of the check (302-661-8209) I said to her I needed an address to also mail it certified mail and I was assured that it was not necessary--that the account would be credited after I faxed the documents. I faxed it and sent them certified mail anyway to the address she said to use 4008 N Dupont, New Castle DE. This was Weds Aug 13. The rep assured me that the problem would be cleared up by today (Fri Aug 15). She also said she cannot stop the scheduled disconnection, but assured me that once the payment was correctly applied by today 8/15 the disconnect would be cancelled. As of 2:45 PM on 8/15, my account still shows no payment applied. I have received no acknowledgment that Comcast has received the faxed proof of payment. I mailed the documents also certified yesterday 8/14, so I have not yet received confirmation of receipt. Our August payment was made on Aug 5, but still shows open -- not deposited by Comcast. I appreciate any help to get our missing July payment applied and to ensure the AUgust payment is deposited and applied as well. Thank you

Anonymous said...

Acct # 09565 239872-01-9
I just got off the phone with Comcast over a charge that appeared on my current bill for a service call that was made on 7/18/08 (the internet signal kept going down). I have never been charged for a service call and heaven knows how many service calls I've had to make since the service is always down! The lady that I spoke with (in broken English) was not only difficult to understand and new at her job but kept asking me my name & phone number several times! Finally she was able to see the charge I had called about, put me on hold, came back and said that she could give me a $20 credit for the $28.90 charge and that was all she could do. Now, keep in mind that I had to wait days to get an appointment and the repairman was almost 7 hours late showing up on day of the appontment. I asked for a supervisor and in a litlle better broken English was told that she could give me the $20 credit or turn it over to customer services who would investigate it and let me know what their decision was. Evidently, the repairman wrote down that he replaced a splitter in my apartment, not downstairs where Comcast's new wiring came into the building. At any rate, neither lady I spoke with cared about where the repair was made, or that I have been a loyal customer for many years and had never been charged for a service call, nor the fact that I told them my next phone call would be to their competitor for new service and they would be loosing a customer! They just get worse and worse!
JW

Anonymous said...

I posted my frustrating tale on 8/5/08. Unfortunately, no one from Comcast contacted me. I made the mistake today of trying one more time on the phone.
ONCE AGAIN I spent 45 minutes trying to convince the agent that we did not have a Comcast DVR. Last time I called it took about that long for them to admit that yes, I only had an HD cable box without DVR. Apparently, either none of the conversations I have had with Comcast over the last year, or the many visits the service techs have made to my house are recorded anywhere in my file. If there were recorded, the surly rep Deborah, Sales # F26, would not tell me. Every tiome I asked what was the last entry in my file she said nothing. I asked her to walk me to the recording process with my supposed DVR. Of course, no recording was possible because it is NOT A DVR. she insisted it was. Besides the serial number, I gave her the model number scientific atlanta explorer 3250 HD, which if you google it, you will find that it is NOT a DVR. Anyway, in addition to the incorrect charges that continue to accrue, they still owe me the $42.86 for past overcharges, plus the credit due for three weeks of no service, plus two months of DVR charges instead of HD cable box charges. I guess the attorney general and the PUC are next.

El JoeMar said...

Comcast has easily the absolute worst customer service I've ever experience, it's mind-blowing. Last November I was given a promotion through the phone for $19.99 internet and $24.99 cable and the customer service agent said it would be approximately $55-60 a month total for one year, with free HBO. Since then I have yet to receive a bill less than even 2x that amount and every month I have had to file a complaint with the D.C. Office of Cable Television in addition to calling day after day and spending hours and hours and hours on the phone with Comcast only to hear that they can't find the promotion or are not able to credit my account or hear them tell me about some service that I was charged for that I don't have. I must have spend upwards of 100 hours dealing with these wrong bills. I am simply amazed that almost a year later I still haven't received one correct bill.

Now I left for a couple of months this summer and my roommates received another incorrect bill and unknowingly paid the wrong amount (which was more than 2x the correct amount). So I called to say that this should cover two months and that I want to cancel my account and they say that my promotion was actually for 6 months only and that I owe $288, when in fact my balance should be 0. I have never been so incensed in my entire life, I feel like filing a lawsuit. I am at the end of my rope and begging Comcast to just cancel my account and zero it out since I don't owe any more money anyway. Please someone HELP!!!

bjg said...

What is unbelievable is that the $99/month rate thay quote doesn't include FEES. These aren't taxes, they are just additional charges that Comcast adds to the bill, but doesn't for some strange reason include them in the $99. I called and in spite of the fact that these really aren't taxes, their customer service employees (including those claiming to be supervisors) will swear that they are taxes.

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Sheila said...

Acct #8778 10 504 0016750
For several months now, I've tried to get Comcast to correct our bill.
We had a 6 months free trial of their "preferred package (cable tv) which ended July 27th, 2008. I called to cancel it on July 25th but was billed the extra charge on the next months bill anyway.
That after we had tried their 3 month's free trial of higher speed internet which wasn't higher speed at all. I canceled that 3 days before the end of the 3 month trial perid but got charded an extra 10 dollars the next month which they never deducted from our bill.
So now this is an extra 26 bucks.
On 8/7 I spoke to a Comcast service department person who said they would adjust the bill and take off the extra charges such that our bill would go from $181.62 to $160.88. I figured I was lucky enough to at least get that done.
Now I get my bill and the balance is still $181.62 PLUS ANOHTER $25 CDV Install because we signed up for their triple play EVEN THOUGH WE WERE ASSURED THAT INSTALLATION WAS FREE!!!
This is after paying $120 on our bill on on 8/7!
Balance should have been $40.88 instead of $61.62 as stated by the Service department person.
Not only that - now I see that there's an extra $5.88 for "Comcast Digital Voice" which I never heard of.
The "Triple Play" package was not advertised as having that extra fee at all.

I am IRATE!! We've been with Comcast for at least 19 years and we've always been good customers who pay on time.
I'm ready to switch back to Qwest bundle for the whole works as they are our only other choice that I know of in our area.
I hope that this post is read by Comcast because I'm planning to report them to every consumer complaint org. I can think of including every message board on the internet.

It is absolutely ridiculous for Comcast to cheat their long standing customers in such a devious manner.
If you have any other options, don't use Comcast, that's my advice.

Anonymous said...

ACCOUNT #8798300056098844
I am also a very disgruntled comcast customer. I disconnected my services on 6/15/08. I turned in my equipment and have the receipt to prove it. I then found that I was charged for billing period 6/18/08-7/17/08 which was charged to my credit card because I paid through autopay. Never was I told that I had to cancel the autopay service on my own through the internet. So that was cancelled, then I was told I would receive a refund check in 4-6 weeks. Never received the check. I emailed customer service and was told I was scheduled for a disconnect date as of 9/6/08. I phoned customer service only to find out that I have a delinquent balance of $200! Apparently I was never scheduled to have services disconnected. So now they are supposed to be going to my old place, which now has new tenants and have their own comcast service, so I don't know what they are going to disconnect. I have everything documented through email but wanted to post on here, too, hoping someone will rectify the situation. I should be earning interest on the money owed me and I better not be sent to collections because of this delinquent balance. Again, my account number is 8798300056098844.

Anonymous said...

About four weeks ago I canceled my Comcast service, because I was moving. I scheduled to have my service end on August 31. I was told that I would receive a $24 refund, and I gave Comcast my new address so that they could mail me the refund.

It's now Sept. 9th and I just received a bill for Sept. 6th through Oct. 5th. When I contacted Comcast, they claimed that the billed had been mailed before I canceled my service, although they mailed it to my NEW address, which they didn't have UNTIL I CANCELED.

Additionally, my refund has been reduced to $19. I don't care about the $5, but why does this number keep changing?

Acct # 8773 10 325 1182325
Kate

(I do have Comcast again at my new apartment, but it's under my roommate's name because I can't deal with them anymore. Our installation appointment was scheduled from 1-3, but the guy showed up at 5 and worked until 6. Comcast gave us a $20 refund, but unfortunately I wasted one of my two days off a week waiting for Comcast.)

Anonymous said...

Mrs. Brown ID#90A must be fired...as a manger she is the worst of Comcast as a whole. I hope she gets shot on a street corner somewhere.

Chad said...

I have been trying to get a refund on my old comcast account for four months now. In early 2008, I moved and closed my comcast account. I was excited to have a new cable provider at my new address, as I had not been thrilled with my previous comcast service. Shortly after I moved, I learned that my new cable provider (Patriot Media) had just been purchased by comcast. So after only a few months at my new address, I was once again a comcast customer.

In May 2008, one of the first months after Patriot switched to comcast, I made a mistake and paid my new comcast bill to my old comcast account. I still had my old comcast account set up as an electronic payment through my banking website, and didn't realize that I was sending my $285.00 payment for my new account to my old account. I'll admit, it was my mistake. But, comcast accepted the payment on my old account, which doesn't make any sense. So I didn't realize the mistake I'd made until I got my next month's bill on the new account and it said I hadn't paid last month's bill. Once I realized the error, I contacted comcast, hoping they would either refund me the money on my old account or transfer it to my new account. It seemed like a simple request at the time. That was four months and 10 customer service reps ago, and the credit is still sitting on my old account.

The comcast reps at my current call center said that their computer systems had not been completely converted over to the comcast system, so they could not take care of the problem. One rep told me that the credit on the old account would automatically get refunded at the end of the month. I've called the service center for my old account at least seven times, everytime I get a new rep. Because they often have "high call volume" I frequently get redirected to a call center in Louisiana. Sometimes the call centers have record of my previous calls, sometimes they don't. All of the reps tell me that the accounting department has to issue the refund, and all the reps can do is fill out a form and send it to accounting. There have been at least five of these 'forms' submitted, the first one in June, and still no refund. Despite my many, many requests, no one will give me a number to call the infamous accounting department directly. I've been told that the accounting department would contact me, or one of the reps would call me back to follow-up on the issue. I have never received a call, email, or letter from anyone at comcast on this issue. I am always the one who has to follow-up. I have literally spent hours on the phone trying to get this resolved. I was on hold one night for over an hour while a rep tried to fix it.

I have been seriously tempted to just give up, but $285 is a lot of money. I have spoken to some very friendly service reps who seemed sincerely interested in helping me, but since none of them have been able to follow through, I have no faith in anything a service rep tells me. I am seriously considering filing a lawsuit to get my money back. Maybe someone would pay attention if I sue.

My old comcast account that I'm trying to get the refund from is 06101 296770-03-7. If anyone can help, I would really appreciate it.

Chad
New Jersey

jillybeans said...

Illegal billing...Comcast billed my credit card on 9/19 for charges for 9/27 thru 10/26????? ok there is more to it.....they made a billing error 5 mos ago and now they want almost $900 which of course includes next months charges????? BUT my bill says they collected $7.60 on 9/15 from my credit card, that is the date they always billed. Customer service has advised there was an audit and they found an error...because of my phone call they are sending it to research... one CSR told me I would get a refund but she did not know how much orwhen, the 2nd CSR said oh they never refund but they
will let you know in 24-48 hrs... and oh by the way you are getting a $10 discount every month but for what they do not know...
I found the names and contact info on their COO and directors, if they don't call me that is where I will go next to get some help.
DONT LET THEM BILL YOUR CREDIT CARD, that is what i have learned!!! I never had these problems with Direct TV!!!!!
Who would pay $160 a month!!!!
I cant afford $900!!!!!
Comcast Acct 09532276545-03-2

jillybeans said...

UPDATE!!!
I am happy to report that there are some true professionals at Comcast. I called again today, considering the amount of money ($900) I figured I would call every 3 hrs....anyway I talked to Marilyn a CSR who said ok let's see what we can do....and proceeded to look through the entire billing history. Also THIS BLOG REALLY WORKS, I spoke to James L. who corporate advised about the blog....this person whatever his title, picked up where Marilyn left off. Well I think I got a good deal and I think
I am ok now.....EXCEPT FOR THE CREDIT CARD COMPANY, Discover, who
"does not have a mechanism to alert security on revolving charges, regardless of the amount....850% difference!!!!!
Anyway, I now have to finish shaking off the anxiety, BUT I wanted to say Thanks to the watchdog, who reviews this Blog, thank you to Marilyn and James L.
you took care of the problems and
took the time to listen, which some
of your CSRs dont do....they all try to talk over you...sorry to leave on that note...but most of the time it is more important to listen than it is to talk!!!!!
Thank you very much!!!!

billing nightmare said...

O yes i was offered free tv for my business and i am being billed every month for it have called several times they really S#^%!!!

Anonymous said...

Been a Comcast customer for 6 months. For the first 3 months, either the REG Recovery Fee, or the Franchise Fee or the Gross Receipt Tax took turn of being out of whack. If I would put a guess of say, 5% for the REG Recovery Fee, it should be $5.50 for a $109.99 bill. But next month it would turn out to be $9.58 for a bill of $135.99!

I called CSR many times. None could give me the right answer. She/he could not give me even a percentage or a ratio, whatever. As a matter of fact, one of them said he would get back to me. Yeah right!

For the last two months, the charges or taxes have settled down to between $3.87 and $5.98 each. That's fine. I would not waste my time calling them and be put on hold while the CSR talk to her/his Supervisor.

In my current bill of 9/1/08 to 9/30/08, it was printed at the top of the bill: "Date due 9/15".
However, at the mid-section of the bill, front and center, it stated:
"customers will be assessed a $4.43 late fee per month for each account that has not been paid in full after 45 days from the beginning of the service period."

My interpretation of this late fee clause is this: if I did not pay my current bill 45 days after 9/1, which is "the beginning of the service period", or if I paid after
10/15, I would "be assessed a $4.43
late fee". I paid my bill on 9/22,
which a CSR acknowledged, and which also showed up in my website account with Comcast.

Comcast always send out their bills two weeks in advance. A few days ago I got my bill for 10/1-10/31/08. Lo and behold, I got billed $4.43 for late fee.

I went to its "Contact Us/Send Us Your Feedback" and emailed Rick Germano, SVP for Customer Operations. All I got was a call from an underling who said "...payment is due in the office by the due date on the bill..."
In my email, I posed the question of how to figure the REG Recovery Fee etc. They ignored the question...

Anonymous said...

Acct# 8777-70-122-2337484

First off, I'm in Houston... so I understand that the utilities and service providers are maxed-out trying to repair everything after Hurricane Ike. However, that is no excuse for the billing-related silliness I've encountered.

We were without cable/internet for 23 days (9/12 - 10/4) - I'd like a credit to my account. Simple so far, right?

I call my Comcast's toll-free number, punch in my home phone number... and wait. I eventually receive a message that says they cannot accept my call at this time, please call back or use their website. Ok, so submitting my issue via email sounds like a good idea... I do so, and receive the following reply:

We apologize for the inconvenience you've experienced. We are currently issuing credits to our customer in regards to Hurrican Ike. To request a credit for services effected please call our customer support line at
1-800-Comcast once your services have been fully restored.
Unfortunately, we are unable to issue credit via email or chat.

Soooooo... why recommend contacting you via email if you can't do anything via email?!

Asikram said...

I tried to shut down my service when leaving Baltimore, MD. First the company immediately shut down my service despite my request for a specific later date. But now, despite about 8 calls and repeated assurances from customer service personnel that I do not owe anything, they continue to bill me for the period after service was shut down. To make matters worse, despite returning all equipment exactly as Comcast requested, I have received three collection notices, each increasingly threatening, saying I owe $275 or $500 of equipment. The response of customer service? They can't explain why I am being billed for a period after service was turned off -- although each time they acknowledge that the balance owed is zero. I ask for a bill or statement showing it is all paid and they say they cannot send it. Today, when I asked about the equipment (for which I have a post office receipt showing it was returned) they tried to call a number themselves but couldn't get through. Earlier when I called the same number, I left a message indicating the equipment was returned long ago, and got no response. I paid every bill on time for spotty service and absolutely terrible experiences with service connection and repairs. I returned all equipment on time, but am now threatened that my name will be reported to credit bureaus. I have spent hours on the phone talking to people who seem to have no capacity to help in any regard. If someone is out there, please help me straighten this out. I maintain a longstanding Comcast account in another state, with fewer problems, but if I am billed in this manner and reported erroneously to credit bureaus I will cancel that account and complain to every government authority possible. Customer number 09518 171904-04-4.

Fed up in Texas said...

I am frustrated and appalled at the recent phone encounter with the rep regarding billing discepancies. My problems revolve around two credits that were supposed to be credited to my account.

To make a long story short, after Hurricane Ike, the cable/internet services were out from Sept. 13-15. I called and reported the outage and was informed that I would receive credit for $14.47 for those three days. On Sept 16, services came back on but was having problems with the cable - I was not receiving all the channels (only up to channel 70). this "incomplete services" went on for approximately one month (sept 16 - oct 13). I called every week as recommended by one of the rep to keep them update. In Oct 1, the rep recommended that a technician come out to investigate but the earliest that the technician could come out was December 2008. A work ticket was entered with the hope that things would be "fixed" before December. Sure enough, the problems were "fixed" by Oct 13, 2008 and I finally received all the channels. I called back on Oct 13, and spoke with "Deena" to cancel the work ticket and informed about the credits for those missing channels. "Deena" informed me that I would be receiving two credits, $14.47 for the initial three days of no services, and $56.66 for "incomplete channels" from Sept. 16-Oct 13.

I received my Nov. statement which reflected the $14.47 credit but not for the $56.66. I called Comcast and spoke to "Ismael" and inquire about the discrepancies. He initially stated that he "didn't" see any credits logged into my account. After quoting the amounts of the credits, he acknowledge credit for $14.47 but not for the latter. He acted incredulous that I wanted the $56.66 credit after receiving the $14.47 credit. He then proceeded to "offer me a $35.00 credit" as though it was a consolidation. After much debate, and realizing that I was getting no where with "Ismael", I asked to speak to the supervisor. He proceeded to "threaten" that if I did not accept the $35.00 credit, I would forfeit any future credit and that "the supervisor is not authorized to make credits" which I found unrealistic. When I told him that was not acceptable, and insisted on speaking with the supervisor, he finally agreed that he will log in for a supervisor to contact me within 24 hours.

I have not heard back from the supervisor and hope that will not be the case. This is more reason why I am tempted to cancel Comcast and go with ATT.

Fed up in Texas
Acct # 8777 70 317 0012341

Anonymous said...

Can someone please help me get a hold of someone who can help me. Cancelled service but still recieved bill, then I did what they asked by the time they cancelled it it was 1 month a 10 days later, now they are charging it to a collection agency saying i owe this, Im am furious. Can someone email some email addressses or phone numbers.

old comcast phone number 3136330644

Anonymous said...

joliver@cfcu.org the last post about cancellation forgot contact info

Anonymous said...

I would really love to know why is comcast charging my account for no reason. I currently do not have any accounts or services with you and you had withdrew $2,000 from my business account. I had called comcast and did not recievie any response. If you are withdrawing from my account without any authorization then i have a reason to get an anwser to know why. Still no anwser. I will be forwarding the information to a lawyer. Comcast is withdrawing money from my account for no reason. (773)339-7705

jillybeans said...

I was wrong when I gave my update, they are just WRONG.
I am not going to go through all the details, lets just say the right hand does not know what the left hand is doing.
I have a credit of approx. $400...this is after they billed and collected that money from my credit
card!!!!!
Has anyone sent me a check??? NO!
THEY ARE JUST WRONG...AND I DON'T
WANT THEM TO CALL ME, I WANT A
CHECK FOR $300.
I AM DONE TALKING TO THESE PEOPLE.
JUST EMAIL ME

Anonymous said...

Acct. # 8220 18 880 0625071 until 12/09/08... unless something miraculous happens.

We have had service with Comcast since July 2006. We have been loyal customers responsible to pay all of our bills on time. We had no issues with our service while living in the apartment complex. In July of 2007, we moved to a new home and signed up with Comcast again. On May 13, 2008, due to budget constraints, we called to downgrade our service from the triple-play package with a DVR to limited basic cable (channels 2-29, quoted at $18.95/mo.) and high speed economy internet (768 kdps quoted at $24.95/mo. + $3/mo. for modem). We dropped our digital voice service as well as the DVR service. A technician came out to pick up the equipment on May 15, 2008.

Since downgrading our service, I have spent countless times calling to correct our bills. We have been OVER CHARGED every single billing cycle (that's seven bills since the time we downgraded our service). I am certain that Comcast owes us money at this point (I've calculated at least $70 without taxes, fees and surcharges added), but I can never speak with a representative that is capable of handling my claim. The main issue from their end is that a piece of equipment is still unaccounted for in their warehouse. This is not my fault, and I am the one being held responsible for it because a computer program places the charge on my bill automatically each month due to the missing equipment.

Please help,
Stacey

Irene said...

Account number: 09568 107270-05

Was double-billed in Nov. using their automatic payment system with my credit card. Called several weeks ago, was assured the extra $69 payment would be refunded to me in a few days. Of course, that never happened. When I called back and was finally connected to a live person (after 4 tries and countless minutes on hold), Comcast said they couldn't actually refund my money after all. Why? I have no idea. But now I have another promise that the accounting department will look into it "soon." I just want my money back before next year! I'm going to have to start charging interest if Comcast holds onto my money any longer. Does it really take more than a month to get to the bottom of a billing mistake?

Anonymous said...

Resolve your billing issues with your State Attorney General's office. Fill out the paperwork. Briefly document each contact with Comcast by getting the person's name and their extension number. You will need this information to complete your paperwork.

You have to be the one who solves the problem. Comcast is not going to do it for you. You have to be both proactive and reactive. That means you have to contact Comcast. They will not contact you.

The only people who can make things happen are the ones allowed to take escalation calls. Unfortunately these are not the people who man the call center. Taking your frustration out on the call center people is pointless. You need the call center person to escalate your call to get to the person who can help you.

Jeff said...

Bar none, Comcast has the worst billing department of ANY corporation I have had to deal with. Starting over a year ago, my bill has been incorrect, after 4initial phone calls to get it straight the first time. After 9 months and no less than 25 additional phone calls, a manager actually got it fixed, but that lasted for only one bill before it was wrong again. I don't even bother to call them anymore. Not to mention their incompetent repair people who came out 3 times to fix a problem before getting it right. Just waiting for them to cancel my service so I'll have a financially viable reason for suing them and moving to U-verse.

Jeff, Houston, Texas

jillybeans said...

acct 09532276545032
email address is
first initial of first name, last name without the last initial @ comcast.net
you no longer have my phone # because I do not want you calling me with lies.
when I want lies, i call your customer service people, they lie like crazy.
last lie= i will have get a check

I WANT MY MONEY, I AM NOT INTERESTED IN DRAGGING THIS THROUGH
BILLING CYCLES, WHILE YOU HOLD MY MONEY AND ME HOSTAGE!!!!
GIVE ME THE MONEY FOR THE NOW 3.84
MONTHS CREDIT!!!!

you are just thieves, I cannot flatter you by calling you names like stupid....you are liars and thieves.
and i feel like i have been mugged.

send me the money NOW, and email me
that you have done so!!!

Anonymous said...

1-17-09
Yesterday I just received my new monthly bill from Comcast, To my surprise my Basic Cable and extended Cable TV charges went up $9.73 a month and what have they added to their services to justify such an increase? Oh yea, they have removed Nat. Geo. and what ever else they said no longer broardcasts except in HD ! Bull *^%$#! I'm so sick of these companies doing what ever they Dam well choose.... If it were not that I am afraid that Dish is unreliable in bad weather I'd drop Comcast in a Heartbeat !!! Pissed OFF!!

Anonymous said...

After reading a lot of these posts, I've decided to put my own in. I know that a lot of customers blame the techs for the problems of Comcast, but I would like to give you an idea of what I went through as Technical Support Specialist for Comcast.

I was hired in April of 2006. I was hired in as a Technical Support Specialist. At the time that I was hired, the CDV(Comcast Digital Voice) was just rolling out. Since it wasn't out in full force, CDV training was not part of my class. But thier were things that were supposed to be part of the class, but we were not trained on them because the training rooms that we were supposed to be in were scheduled out to other groups by mistake. So, we were listening in on calls rather than learning what we were supposed to be learning.

Shortly after the classes ended and we were on the phones, CDV came out in full force. It was at this time that we were required to start supporting this product. But some of us were not trained. They kept telling us that they couldn't set up training classes because it would interfere with the Que. So they would have to wait until we had a day that was slow. They scheduled some people several times, but cancelled the class due to high call volume.

Out of the blue, I was put in the Que to support the CDV. I mentioned to my Supervisor that I was trained. He said that he would make sure I got the training, but left me in that que. Once I was put in that que, most of my calls were CDV calls.

In the beginning, we were told that if we sell CDV we would get a commission. But selling wasn't manditory.

At Comcast, you have to reach TSS2 by the end of your first year. If you do not, they let you go. I was actually there for a little over 2 years. I never made TSS2. I made TSS1 very quickly. But then they started adding is sales and a manitory function. Even if you were trained in that product. Each time I would get with my Supervisor, I was told I was doing awesome, but I had a couple of things I had to work on. If I worked on them and brought those stats up, I would advance to TSS2. Each time I would do this, I would exceed what was expected. But, the next time we would talk, something else would be added that I would have to work on. This kept happening. I wasn't trained on CDV, but I had to sell CDV. I was never trained on the program that we had to use to enter the CDV order, but I had to sell anyway.

Then, when I was getting the sales and keeping up with my stats, they added one more thing. You had to mention CDV to every customer. But in the beginning, you didn't have to mention it to customers that were calling in with severe issues or if they had a Trouble Call Ticket opened and a Truck Roll was scheduled. If you were caught not offering CDV, you got what the call a C call. Then it changed to you have to offer to all customers no matter how bad their service already was. If you didn't offer, you got a C call.

When I was let go, All my stats were at a TSS4 level. But I got C calls for not offering CDV so I got C calls.

When you call Technical Support for an issue you are having, do you want to hear about other services when the one service you do have doesn't work? I would get a very good call from a Customer that was very patient and nice. But once I would mention the CDV, they would become Irate. And I don't blame them. If I had a customer that has had issues for months and we still can't fix it, then we offer them CDV? How would you feel. But it is policy now to ask. In fact, now, according to what I've heard from current employees, you not only have to offer, but if you don't ask them when they want it hooked up, it's automatically a C Call.

Comcast has lost a lot of good Techs because of this and if the economy was in better shape and there were more jobs out there, they would probably lose the rest.

So, it's not all the techs fault. It's the poor management and lack of training. In fact, just before I left, I spoke with a lot of the new TSS's. Most of them had little or no Technical Support Experience. The reason they were hired was because they had extensive sales experience. Meaning Comcast is more interested in selling you new products then fixing the ones you already have.

Even though I've been out of work since they let me go, I don't think I would go back if they begged me. At least not until they got their head out of their arse and started caring more about thier customers.

Anonymous said...

For the one that entered the post about your bill going up, I have satellite and have had it for several months. I live in Michigan and we had to pretty good show storms here. I never lost my service once. It works great. When I worked for Comcast I used to tell people that Satellite was unreliable. I was so wrong. I have a lot less trouble with Direct TV then Comcast.

Rich94061 said...

The only leverage you have with Comcast is the threat of canceling their services. Since Comcast has a monopoly in most areas the only alternatives are DSL and Dish combination's.
I was quoted $115 / month after I said I would cancel and they billed that rate for ONE month and then it suddenly went to $156/mo. When I asked why they said "the special is no longer available".....period, no discussion. They did lower it about $10/month but I've yet to see the bill. I'LL PAY THIS BILL BUT AM ACTIVELY LOOKING AT WHAT IT TAKES TO GO TO ANOTHER PROVIDER. Comcast is milking the older subscribers and the deals go to the new "Marks".

Ana said...

Please comcast has screwed with us over and over. There last hit was even lower than before. I have a disabled husband so a phone is really important. He gets online too to get things done,email his doctor, refill his meds etc. Comcast made us wait all saturday and never showed up though they were just moving our service next door. I called them and customer service flat out lied to me and was rude about it. Said the tech called and no one answered and no voice mail came on. Total lie! i had the phone on with me and do have voice mail. They then claimed tech came and was knocking and knocking and left a note on our BROWN DOOR. Funny thing is there were like 8 of us out front all morning moving things from the place just next door. Also we have a WHITE Door. I called them on their lie and of course customer support was as rude as always. I even had to speak to a manager who told me it was too late for them to do anything about it and tried to schedule another guy to come out in 10 days! what a joke! said he got someone to come in sooner ..few days later someone from comcast did show up and disconnected us from our old place next door. NEVER even connected us at the new place. Left without doing it. My poor hubby gave the old joke ( how many comcast techs does it take to put in a light bulb) went down and had words with the company and they proceeded to inform me that another tech was going to come out later that same day to hook us up. Of course her attitute sucked and I ended up telling them exactly where to put their services at. Their prices are never honored eigther. we have had to pay full price even while on their so called special. no one every gives you a straight answer. Honestly I hope they go under. with the worst customer support i have ever seen and the fact that the economy is the way it is..They are going to majorily have to cut their crap out and deal with customers in a better manner and actually honor their prices for once. As for us my disabled husband a US veteran now has no channels, dial up and has to go to the local library for service! I DO NOT suggest comcast to anyone!trust me dial up may suck but at least you dont have to deal with the comcast morons.

Kelly said...

Heres my fiasco...We had comcast at our old apartment and cancelled service because we moved. I returned the cable modem and cable box in September to a local office in New Haven, CT. Paid off my balance in full in November all set right...wrong. We're trying to get a house right now and we might not get a mortage because of a $45.00 past due charge for the modem they're saying they never received..We finally found a house we love our first house and we were preapproved for a mortage which now is cancelled because this all of a sudden popped up on our credit report. When I called they told me that it could take up a week for the "investigation" , and we might loose this house by than. I was told there is nothign else I can do. A $45.00 charge is ruining my chances of buying my house!!!

Ticket# 37368817
Kelly in CT

jfw said...

I have filed a complaint today with the FTC AND the BBB regarding Comcast. We have had billing problems with them since July and they still can not get our charges corrected. CS tells us every month that it is corrected and we won't have the problem next month---YEAH RIGHT!!! EVERYONE needs to file a complaint with FTC AND the Better Business Bureau and then call Comcast Headquarters and talk with the CEO! FTC said if they received enough complaints about Comcast, then they would do a thorough investigation on them. Acct. # 8495780030092649. Contact Brian Roberts @ 215-665-1700--maybe if he gets enough phone calls then these issues will be resolved.

Anonymous said...

Account # 06104362581-01-5 (Jersey City, NJ)

I have tried (and failed) for 6 months to get the credit on my cancelled service that is owed to me. It's not a lot, but it's my $ that they will not repay. Every time I speak to a CSR, they tell me the same thing that they are sorry, that they do in fact owe me the $, and that they will get this issue over to the finance/accounting dept so they can write a check.
I paid them on time for over 2 years straight, w/o complaint when my service went down, when my internet was SLLLLOOOOOWWWW, or my bill was incorrect.
I am looking for some assistance here. Does anyone know of a # that I can use that will not just take me to their CSR's? Does anyone have an accounting # or some way to get my $$$?
Any help is appreciated.

AMDXWA said...

I am a Comcast customer and I am terminating my service with them due to their rates going up and I have no interest in their service(s). The hype here on TV is deplorable! You can't escape without seeing one ad for Comcast in a 30 minute period. Chances are I will watch at least 5 commercials in 30 minutes! I have their family Tier package which doesn't include the best Family oriented channels and I can't have On Demand™ or the Music Choice Channels either. I was surprised that they haven't tried to keep me as a customer. For $35.00, it isn't worth it. I hope they go bankrupt and have to sell their company. Because I won't miss them. You don't miss a sore thumb! Good riddance!

Anonymous said...

Acct: 5705-137649-4

I am no longer a Comcast customer. When I moved to a new house in September of 08, I disconnected my service, convinced I would never have to deal with Comcast again. So, when I called to have it disconnected, a service rep told me to wait a couple weeks to pay the bill so the prorated amount would be accounted for on my bill. I did. I got the bill. I paid the bill on the 21st of October (I have bank records). On 10/31, Comcast sent my account to collections. Since I had moved, I never got a collections notice. A few months ago, I signed up for Equifax to monitor my credit. Of course, by this point I had hit "long term non-payment" on my collections account and it absolutely trashed my credit. I cannot get a loan worth a damn, my existing credit went from over $15,000 to $8,000 with less than a $200 balance on the card. I got rejected for a rewards card through my bank in which I have several thousand dollars saved. After figuring all this out, I had to deal with lovely people at Comcast, and even though they notified the credit bureau, it may take more than 90 days to clear. And then, it still has to clear from my credit report, which could take even longer. I even got a letter from Comcast admitting its mistake, I am still screwed. They offered nothing, just a letter admitting their screwup.

Anonymous said...

For Billing assistance or to vent anything with Comcast:

We_Can_Help@cable.comcast.com

Thank-you

Paul said...

Wow. And to think I thought I was the only one who had a problem with Comcast…

My name is Paul (account# 09518 340770-04-4) and I ordered the NHL center ice package last month. The package was listed on the website as $120 for the entire season. After missing half the season, I finally decided to feed my hockey fix and I called Comcast to see if there was a pro -rated discount for mid-season purchase. Luckily there was! I was informed by the CSR it would be $60 for the rest of the season. Considering half the season was gone, I thought this was a very fair deal. Happily I purchased the package. I was then billed $59.50 on my next statement.

Well , one statement later, I was billed again! For an additional $59.50!! I figured they must have made a mistake and billed me for the entire $120 – the full season package price. So I called Comcast and I was informed by the CSR that this $120 was the correct price for mid-season package and it was $160 for the full season. To that I replied I was informed by the first CSR it was $60 for mid-season, and since the website listed the full season as $120, this only made sense. He told me I was mistaken and that he was looking at the website costs and it was $120 for mid-season. To that I replied, that’s funny because I’m looking at the same website and it has the mid-season price listed as $80. So whether if the mid-season price was $60 I was promised or $80 as listed, he’s still trying to scam me out of $40 and someone needs to fix their pricing problems. I was put on hold and when he returned he told me he’d do me a favor and charge me for the $80. So now it’s no longer the $120 he first claimed, but the $80 he now found when I pointed it out. Not satisfied with his new found charity, I told him I want it for the $60 I was initially promised. Unwilling to admit his company’s mistake, he refused my $60 request. SO here I am waiting for his supervisor to call back. Will they? I doubt it. Will I? You’re damn aright I will. I want my twenty dollars!!!

PCHS-NJROTC said...

Florida residents: If Comcast is giving you drama, go to http://www.800helpfla.com, click "File a complaint" on the left, then click "File a complaint online" in the center of your screen. All others: Go to http://complaint.bbb.org and fill out the form. If Comcast doesn't respond to these, then go to https://www.ftccomplaintassistant.gov/ to complain; the more people that complain to the FTC, the more likely they are to take action.

Anonymous said...

My boyfriend just got a 500 dollar bill for late fees. hes never even gotten a bill! theyre saying hes three months late and hes never even recieved a bill!!!! not to mention they didnt even get the right fuckn name on the bill! we FINALLY got through to them and they didnt have an explanation.

Anonymous said...

My bill went from 83.38 to 135.85 in one month,going with dish network and dsl,comcast is a rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous said...

I won't be posting my account number as I am trying to resolve this locally. But I signed up for service. Had an internet chat with the sales person. (which I saved) and confirmed what the total bill at install and each month thereafter would be. (except for taxes).

Now they are trying to get a $50 deposit out of me after the install has been completed! I don't think so. But of course, I got routed to someones VM box and he never called back. I will be registering a disputed charge and I will fight this with all of my being. I WILL CUT OFF MY NOSE TO SPITE MY FACE. Maybe a dish isn't a bad way to go after all!

BW

Anonymous said...

Sigh, Why do I even bother? I was paying 30.00 for my internet before and was happy about it. My six months are up and the promotion is no longer offered in my area. Apparently none of anything that they have is offered in my area. Now apparently I must pay 66.00 dollars just to have my internet which I think is a bunch of BS. Why can they offer internet for 19.99 to others and I'm paying nearly four times that. I cannot believe that they try and screw over the people that they already have as customers. You would think they would want to keep their customers instead of chasing them away with high prices. All i want is a decent price back not them telling me that I can lower my speed.. For that why not just get dial up.

Account no. 8777 70 147 0187466

Anonymous said...

Through a series of errors and broken promises, I have been billed $711.64 for three months of Internet service. I am still waiting on a $180 refund from March due to a billing error.

Writing a letter to Comcast Customer Services Dept in Philadelphia was more successful than the rude, outsourced phone reps, but I'm still waiting for my refund and keep getting new charges tacked onto my bill literally every week. Losing my mind.

Anonymous said...

I signed up for a bundled deal of phone internet and all channels for tv including movie and hd channels. I had to sign a contract to lock the price for 2 years. After 1 year I moved one town over and they said they would just transfer the service. However at my new place i am missing 40 HD movie Channels. I called and they said that's the channels they have, and I couldnt get a discount on service because thats what they charge everyone, and there was nothing they could do. They even said that If I moved back to my old place they wouldn't charge more so why would I get a discount. So everyone where I live now is paying $160+ for at least 40 less channels then their neighboring town who gets the channels and pays $160. I don't know about everyone else, but when you are told you get "x" amount of channels at "y" price for 2 years shouldn't it stay the same even if I move. I don't like paying the same ridiculous amount of money for less channels. So I told them I would cancel my service, and they told me there was a fee of 125 dollars to cancel the contract. But as I see it they already voided the contract by not giving me the same deal I sign for...I hate Comcast - Somerville MA

Adam said...

Customer #: 09520 236366-07-7

I previously had problems with my bill increasing to $60 a month for internet after only 6 months when I had a 2 year deal. I tried calling the regular 800 comcast # but after hours on hold nothing was fix so I posted my complaint on comcastmustdie.com and received a call from a Stepin(Yes "Step in") in a Michigan office who assisted me in fixing my problem. I took him 3 tries over the 3 bills to get it fix but he did. Now that was around 11 months ago and now my price went up yet again to $60 after less then a year even though Stepin said that I was set for two years from the time he fixed my bill. I wouldlike to be able to get in touch with him again. Now I used to have his office number but my phone died 6 months ago and I lost his number & if he could call me or someone else that could help fix my bill AGAIN it would be great! My bill is now overdue because just like last time I do not want to pay it until I remedy this situation. I have always paid my bill on time or early except for the past 3 or 4 months I have been $20 behind. I expected this past bill to be ONLY $50, $20 I owe plus 30 for the current month but instead it was $85! I would realy like to fix this and pay my bill ASAP.

Adam said...

PART # 1 OF 2
I posted a complaint a few weeks ago saying that I had a 2 year internet special that ended up expiring after only a year. A rep called but said I only had a year because it was in my account details from the first complaint that I posted. I argued with him about it but I gave up saying that I swear that it was a 2 year deal. I looked up my first post on this blog & it really was only for 1 year so I have to say that I AM SORRY COMCAST. That’s not the reason that I am posting here yet again.
My modem died, so I called Comcast to see if a can exchange it, I was told that I was able to & went on Saturday to get a new modem. I told the rep I needed to exchange my modem & he tried to sell me a bundle, I told him my rate just got jacked up to $60.95 a month so I wouldn’t be able to afford any package. Yet he still told me if I got the phone service with my current internet it would lower my bill to $52.90 + $3.00 modem rental a month for 12 months. I asked how & he said it’s because they want people to try out their phone service to show people that it’s just as good as a regular land line & to prove it they’re giving great deals to current customers to try it out. I figured that I wouldn’t just be saving $5.05 monthly, I would also have home phone & broadband for less then it cost me to have just broadband. It sounded way to good to be true I asked some questions, I had to make sure that it would be the price that he said, I also needed to be sure NOTHING would change with my internet. He said that NOTHING would change with my internet, the DL & UL rates would STAY THE SAME & there wouldn’t be any type of DL/UL limit. He even showed me the monthly total on his monitor. After all that I was actually quite I would have 2 services for less that I paid for just one. Everything went smoothly, the phone sounded GREAT, it sounded & worked better then what people have told me. Everything was going good UNTIL I went on my computer & went online, my downloads were going REALLY SLOW & so were the web sites I was going to, so I decided to test my bandwidth to make sure that the sales rep didn’t lie to me so I went to speedtest dot net & it turns out that I am only getting a TOP SPEED of 0.96Mb/s downloading & 0.28Mb/s uploading. BEFORE all of this the fastest test that I ever ran was 13.25Mb/s downloading & 1.32Mb/s uploading. I have the URLs to the results but it won’t allow me to post them! (PLEASE SEE PART # 2 BELOW) My Customer # is: 09520 236366-07-7

Adam said...

PART # 2 OF 2
This has really PISSED ME OFF because this is the 2nd time that a Comcast rep has LIED to me to make a sale! If I didn’t care about having slower internet then I MYSELF would have switched to the 1Mb/s plan for $39.99 a month but I DIDN’T because I need fast internet because I do IT work & need the speed to connect to PCs remotely & download & upload files QUICKLY! The rep even asked what kind of work I did & even after I told him that I do IT(PC) work he had the guts to actually LIE TO MY FACE & say that my internet service would stay the same, SPEED & ALL & he actually thought that I WOULD NOT NOTICE the HUGE DIFFERENCE IN SPEED! I AM SO SICK OF BEING LIED TO THAT IF I GET LIED TO AGAIN OR I CAN’T GET THIS FIXED & HOPEFULLY GET THE REP REPRIMANDED OR FIRED (I have his name & which location he works at) I WILL PROBABLY HAVE TO CANCEL MY SERVICE EVEN THOUGH I DON’T WANT TO because before all of this BS I REALLY LOVED how fast it would go. Really would like to get my internet service back to the speed it was at before I was lied to & conned into signing up for a package with slow internet. I really like the phone service & would like to keep it so my Mother has a phone to use when I’m not home if she has a health issue or emergency but ONLY if I can get it at the 55.90($52.90 plus $3.00 modem rental) price for 12 months since as I said before this is the second time that something like this has happened to me since I’ve been a Comcast subscriber for less then 20 months. If not then I REALLY NEED my internet back to the way that it was!!!
My Customer # is: 09520 236366-07-7
Thanks in Advance, I Hope,
Adam

Adam said...

My Customer # is: 09520 236366-07-7

It has almost been 8 days since I posted my problem, which is the 2 posts before this one and I have yet to have anyone call me to resolve this problem. The last time I posted a problem I was called in under 2 days! I just want my internet back to the speed it used to be before it was slowed down to 1mbps after I actually believed the Comcast rep that said my internet would be exactly the same if I signed up for a internet & phone bundle. He said the only difference would be that my monthly bill would be $55.90 for the bundle instead of being $60.95 for just internet. But OF COURSE I was LIED TO just to make a sale for the SECOND TIME in the 22 MONTHS THAT I'VE HAD COMCAST! I should have known that it was too good to be true & should have known better then to trust that rep. If I didn't care about my internet only being 1mbps then I would have switched to the slower internet that's only $39.99 a month but I DO CARE ABOUT THE SPEED & I NEED IT AT THE SPEED THAT I HAD IT BEFORE! That rep really didn't give me any kind of deal! All he did was switch my internet to the 1mbps package for $39.99 and then added to phone service for $12.91 for 12 months even after he told me that my internet would be exactly the same, same speed, same amount of web space, same amount of email boxes and no data caps. I even asked him multiple times because it just sounded fishy that I would be able to get phone service bundled with my internet and instead of it costing more it ends up making my bill $5.05 cheaper but every time I asked him he just kept lying to me over and over! At least this time I have the guys name unlike the first rep that lied to me about how long my special offer was for when I FIRST SIGNED UP! This guy needs to be suspended or something!
Here are the links to some speed test that I have run. One is before the rep screwed me (B.S. = Before Screwed) and one is after (A.S. = After Screwed) :-(

B.S.
FIRST BEST: http://www.speedtest.net/result/227944079.png
THIRD BEST: http://www.speedtest.net/result/227950385.png

A.S.
BEST:
http://www.speedtest.net/result/515407668.png
WORST:
http://www.speedtest.net/result/515406365.png

PLEASE PLEASE PLEASE HELP ME GET THIS FIXED ASAP! PLEASE!
(DO NOT call the Comcast voice phone # PLEASE just call the phone number(Cell Phone) that is on my account.

My Customer # is: 09520 236366-07-7

Anonymous said...

We had the misfortune of moving into a "Comcast Controlled Area" and had no choice but use them. It took the 7 weeks to get out to our house to hook us up. Once they finally came the guy ran cables all over hell and back, drilling right through the Vinyl Siding on the house without sealing up. He didn't know how to hook up the router for the internet, so my husband did it. Then he charged us $99.00 for hooking up the router as well as $199.00 for hooking up the cable. When we got our first bill it was nearly double what we had been quoted. We argued for 3 months before canceling the service. We got the "retention" phone call asking us to come back to Comcast. We were promised phone, cable and internet for 99.00 a month with no hookup fee. The first bill came and it was for 367.00. That included 154.00 monthly fee and the rest was installation, hookup and other fees. After another two month ordeal they are now charging us 139.00 a month. Nobody knows why we were promised 99.00 a month and we grow weary of arguing it.

Anonymous said...

For the past 3 months I have been trying to resolve a billing issue. I am due a credit of $120.00 for services I did not recieve. My services got disconnect for a period of three wk. During that time I did not recieve any service from comcast. Once comcast recieved my payment for reconnection they never credited my account. Instead they billed me the following month. I have made several phone call and recieved nothing but being transfered from person-to-person. I don't know abou you, but I refuse to pay for a service I did not recieve. Yet I am still getting billed for it every month. #8798401070932941

Anonymous said...

When initiating service for high speed internet only, i was quoted a rate of $29.95 per month, good for up to 12 months. The rate reflected on my first bill was $52.25. Several hours in a chat room being passed from one analyst to another and finally i was assured a corrected billing statement would be sent. It arrived showing the previous amount passed due, and an additional $52.25 for the next month. I would be very grateful to speak with someone who can resolve this issue.

ACCT. 09519 604632-05-3

A said...

Have been very dissapointed with Comcast "customer service". Several years ago, Comcast took over my account from another cable operator. My bill skyrocketed to about 180 per month, but I didn't do anything about it for a while. After a couple of years, I couldn't take it and switched my TV service to DirecTV (I kept internet). That's when the real nightmare started. I found out that one reason that my bill was so high was that I had been being billed for three cable boxes instead of the two that I had. They were threatening to charge me for an unreturned box that I did not have. They were debiting more and more money from my checking account. I initiated some sort of a trace or something, and I figured it would all be resolved. A credit was on my statement for the several extra hundreds of dollars they had debited. Several months later, they were still billing me for cable. I called to settle this, and I talked to a really friendly individual who told me he'd take care of it and I'd see a credit on the next bill. Instead of getting the credit back, the next bill was $500 higher. I was being charged for the unreturned equipment, which I did not have. I called customer service again and was informed that I needed proof that I did not have it. It's hard to come up with proof of something like that. I asked to speak to a supervisor, and pleaded with him to be reasonable in the name of customer service. He flatly refused. I have spent, all told, probably 10 hours on the phone with Comcast, and all that happens is my bill gets bigger and bigger. I contacted my attorney, and we sent a letter to Comcast that has not been replied to. Comcast is threatening collections action.

Field N'gr said...

Comcast is the child of SATAN. I worked for this company and watched them repeatedly lie, cheat, steal, mislead, misinform, and downright swindle the American consumer. For individuals who live anywhere in the Greater Baltimore area, the reason why you have continued service issues is due to the very poor way in which Comcast maintains its plant. I know when I worked in the Whitemarsh Call Center, I would funnel anywhere between 10-20 calls a day regarding issues with construction. Diligently I would place the customer on hold, get out of my chair, walk the floor until I found a supervisor and would forward the pending request for an eta. I worked with a guy whose father was a higher up in the construction dept. He advised me that the reason there were so many request for eta's was that the dept was out of money. There was no money left to complete the exhorbitant amount of undergrounds that were required. Mind you, this was occuring right after the winter season. And the excuse given most often was that the ground was too hard (frozen) to complete the dig required to replace these lines so as to resolve the issues of "tiling, black screens and no signals". Lies all lies. They simply were not liquid. No money, no repair. Now, an honest company that truly believes in providing exemplary customer service would in my mind do 1 of 2 things. First, stop billing!!! Why the hell do you continue to bill customers for services you know they are not receiving and then having to constantly go into their account each and every month (only after they have called 20 times to complain of being billed in the first place) and apply a damned credit!!! This is NOT ROCKET SCIENCE!!! Second, if you know you can't provide the service, offer to switch them to someone who can. This may seem a little bizarre to some, but if it were me, and I know that Ms. Jones cable has not worked properly for a couple of months and I also know that I will not have the funding needed to repair her service for the next 3 months, I would let her know. "Ms. Jones, I heartfully apologize for the continued service issues you have had to endure recently. However, you are a valued customer and your business is important to me. This is what I would like to do for you. I would like to have your service switched to ....(I don't know, Verizon maybe...)Verizon, until such time as we can rectify your problem. Once we do, we will immediately switch you back. There will be no charge to you for the switch, Comcast will take care of that for you. We only ask once we have your service properly repaired that you come back to us. Sound crazy? Maybe it is, but you know what? If it were me, I would do it. Why? First of all, how many companies out there will take the time to make the effort to correct an issue that may not be highly important to them from a revenue perspective but should be most important from a customer service perspective? Not many. Then to offer to take care of the switch so that as a customer I do not have to waste anymore of my precious time on the phone? One of the biggest complaints I would receive is "Do you have any idea how many hours I've spent on the phone with Comcast on this issue?
Time is money, even for the 'little person.' Show people that you value their time and money and they will be loyal to you. Offer to absorb the cost of the switch, after all it is not the customers fault that the lines must be replaced. It is the Company's. You may lose a little money here and there, but in the long run, you have gained a customer for life because you have shown them that they are valued and their business is your A-1 priority.
In the words of one of my favorite TV personalities..."Make It Work!"

Carrie said...

I have a story I would like to share, here. My "fiasco" was never resolved and I STILL do not have the money that Comcast stole from me.

Account #8220202101957800

I signed up for paperless billing at one point in April of that year at the same time that I upgraded my cable service to include internet and phone. I live in a 2BR condo with one television.

All was going well until I checked my account online in October of the same year. I had been charged each month for HDTV (at the time, I didn't even know what that was) as well as for a 2nd television in my home. I called to have these charges reversed. The nice lady on the phone said she could do that. I said fine. It should have been done. It was not.

I went through at least 8 phone calls. No one reversed the charges.

I started short paying my bill -- if Comcast owes me money, it made sense that I should just withhold that amount from my payment. But one can only do that so long -- because Comcast then shut off my service. I called to have it reinstated by explaining the situation and they turned it back on. The next month, though, shut it off again. When I called this time and spoke to a manager he said that he "was unable" to reinstate it (even though someone in a lower position than him LAST month was able to) and he proceeded to be the most horribly rude person I have spoken to at Comcast.

After 3 months of short paying they can send you to collections...and so, they proceeded to do that with me. STILL not refunding my money and not handling my problem. I was unwilling to have these jackasses be the reason that I screwed up my own credit so I relented and had to pay the bill. After that, no one would speak to me about it again.

I have yet to see my money. I have yet to have someone handle that situation. It took up too much time -- I am a teacher and do not have endless hours in the day to spend on the phone with these people and so I gave up. Score for Comcast -- they successfully STOLE MY MONEY and got away with it.

My husband and I decided to cut cable to save money (and to get out of Comcast's pants). The set up fees, though, for internet are expensive for all of the other companies that we have access to in our condo so we have remained with Comcast until we have that disposable income to pay an outrageous "installation fee" with another company. As soon as we can financially justify it, though, we are getting out and doing it. Not that AT&T is any better but at least they're not going to steal from us.

Comcast is run by liars and cheats and they are perfectly willing to steal money from people. They work dirty little schemes to get around helping people and I am disgusted by them. They have a lovely group of customer service reps that are usually more than kind and willing to help. It's when you get up to management (the only horrible and hostile interaction I have had has been with a manager) and above that where "policies" are made that you get the problems. Again, it's a tricky little scheme they run -- the front line says they will help you but the real managers are not even going to try. They are hoping that you will get tired and stop. That is what I did -- I am ashamed to say it -- but I lost so much time and energy and it was absolutely wasted since no one ever helped me.

This is the problem with monopolies, this is the problem with lack of competition. If my condo association would let us have a dish and if we had a location where it would work we would have done that long ago -- but we are stuck. Just stuck.

I pay my bills on time, I have been a customer since the MediaOne days -- 12 years! -- I am the person Comcast should be salivating over. I am the person who wants all sorts of services and would be willing to pay for them . But instead they take advantage of people and screw them over again and again.

Carrie said...

I have a story I would like to share, here. My "fiasco" was never resolved and I STILL do not have the money that Comcast stole from me.

Account #8220202101957800

I signed up for paperless billing at one point in April of that year at the same time that I upgraded my cable service to include internet and phone. I live in a 2BR condo with one television.

All was going well until I checked my account online in October of the same year. I had been charged each month for HDTV (at the time, I didn't even know what that was) as well as for a 2nd television in my home. I called to have these charges reversed. The nice lady on the phone said she could do that. I said fine. It should have been done. It was not.

I went through at least 8 phone calls. No one reversed the charges.

I started short paying my bill -- if Comcast owes me money, it made sense that I should just withhold that amount from my payment. But one can only do that so long -- because Comcast then shut off my service. I called to have it reinstated by explaining the situation and they turned it back on. The next month, though, shut it off again. When I called this time and spoke to a manager he said that he "was unable" to reinstate it (even though someone in a lower position than him LAST month was able to) and he proceeded to be the most horribly rude person I have spoken to at Comcast.

After 3 months of short paying they can send you to collections...and so, they proceeded to do that with me. STILL not refunding my money and not handling my problem. I was unwilling to have these jackasses be the reason that I screwed up my own credit so I relented and had to pay the bill. After that, no one would speak to me about it again.

I have yet to see my money. I have yet to have someone handle that situation. It took up too much time -- I am a teacher and do not have endless hours in the day to spend on the phone with these people and so I gave up. Score for Comcast -- they successfully STOLE MY MONEY and got away with it.

My husband and I decided to cut cable to save money (and to get out of Comcast's pants). The set up fees, though, for internet are expensive for all of the other companies that we have access to in our condo so we have remained with Comcast until we have that disposable income to pay an outrageous "installation fee" with another company. As soon as we can financially justify it, though, we are getting out and doing it. Not that AT&T is any better but at least they're not going to steal from us.

Comcast is run by liars and cheats and they are perfectly willing to steal money from people. They work dirty little schemes to get around helping people and I am disgusted by them. They have a lovely group of customer service reps that are usually more than kind and willing to help. It's when you get up to management (the only horrible and hostile interaction I have had has been with a manager) and above that where "policies" are made that you get the problems. Again, it's a tricky little scheme they run -- the front line says they will help you but the real managers are not even going to try. They are hoping that you will get tired and stop. That is what I did -- I am ashamed to say it -- but I lost so much time and energy and it was absolutely wasted since no one ever helped me.

This is the problem with monopolies, this is the problem with lack of competition. If my condo association would let us have a dish and if we had a location where it would work we would have done that long ago -- but we are stuck. Just stuck.

I pay my bills on time, I have been a customer since the MediaOne days -- 12 years! -- I am the person Comcast should be salivating over. I am the person who wants all sorts of services and would be willing to pay for them . But instead they take advantage of people and screw them over again and again.

Carrie said...

I have a story I would like to share, here. My "fiasco" was never resolved and I STILL do not have the money that Comcast stole from me.

Account #8220202101957800

I signed up for paperless billing at one point in April of that year at the same time that I upgraded my cable service to include internet and phone. I live in a 2BR condo with one television.

All was going well until I checked my account online in October of the same year. I had been charged each month for HDTV (at the time, I didn't even know what that was) as well as for a 2nd television in my home. I called to have these charges reversed. The nice lady on the phone said she could do that. I said fine. It should have been done. It was not.

I went through at least 8 phone calls. No one reversed the charges.

I started short paying my bill -- if Comcast owes me money, it made sense that I should just withhold that amount from my payment. But one can only do that so long -- because Comcast then shut off my service. I called to have it reinstated by explaining the situation and they turned it back on. The next month, though, shut it off again. When I called this time and spoke to a manager he said that he "was unable" to reinstate it (even though someone in a lower position than him LAST month was able to) and he proceeded to be the most horribly rude person I have spoken to at Comcast.

After 3 months of short paying they can send you to collections...and so, they proceeded to do that with me. STILL not refunding my money and not handling my problem. I was unwilling to have these jackasses be the reason that I screwed up my own credit so I relented and had to pay the bill. After that, no one would speak to me about it again.

I have yet to see my money. I have yet to have someone handle that situation. It took up too much time -- I am a teacher and do not have endless hours in the day to spend on the phone with these people and so I gave up. Score for Comcast -- they successfully STOLE MY MONEY and got away with it.

My husband and I decided to cut cable to save money (and to get out of Comcast's pants). The set up fees, though, for internet are expensive for all of the other companies that we have access to in our condo so we have remained with Comcast until we have that disposable income to pay an outrageous "installation fee" with another company. As soon as we can financially justify it, though, we are getting out and doing it. Not that AT&T is any better but at least they're not going to steal from us.

Comcast is run by liars and cheats and they are perfectly willing to steal money from people. They work dirty little schemes to get around helping people and I am disgusted by them. They have a lovely group of customer service reps that are usually more than kind and willing to help. It's when you get up to management (the only horrible and hostile interaction I have had has been with a manager) and above that where "policies" are made that you get the problems. Again, it's a tricky little scheme they run -- the front line says they will help you but the real managers are not even going to try. They are hoping that you will get tired and stop. That is what I did -- I am ashamed to say it -- but I lost so much time and energy and it was absolutely wasted since no one ever helped me.

This is the problem with monopolies, this is the problem with lack of competition. If my condo association would let us have a dish and if we had a location where it would work we would have done that long ago -- but we are stuck. Just stuck.

I pay my bills on time, I have been a customer since the MediaOne days -- 12 years! -- I am the person Comcast should be salivating over. I am the person who wants all sorts of services and would be willing to pay for them . But instead they take advantage of people and screw them over again and again.

Carrie said...

I have a story I would like to share, here. My "fiasco" was never resolved and I STILL do not have the money that Comcast stole from me.

Account #8220202101957800

I signed up for paperless billing at one point in April of that year at the same time that I upgraded my cable service to include internet and phone. I live in a 2BR condo with one television.

All was going well until I checked my account online in October of the same year. I had been charged each month for HDTV (at the time, I didn't even know what that was) as well as for a 2nd television in my home. I called to have these charges reversed. The nice lady on the phone said she could do that. I said fine. It should have been done. It was not.

I went through at least 8 phone calls. No one reversed the charges.

I started short paying my bill -- if Comcast owes me money, it made sense that I should just withhold that amount from my payment. But one can only do that so long -- because Comcast then shut off my service. I called to have it reinstated by explaining the situation and they turned it back on. The next month, though, shut it off again. When I called this time and spoke to a manager he said that he "was unable" to reinstate it (even though someone in a lower position than him LAST month was able to) and he proceeded to be the most horribly rude person I have spoken to at Comcast.

After 3 months of short paying they can send you to collections...and so, they proceeded to do that with me. STILL not refunding my money and not handling my problem. I was unwilling to have these jackasses be the reason that I screwed up my own credit so I relented and had to pay the bill. After that, no one would speak to me about it again.

I have yet to see my money. I have yet to have someone handle that situation. It took up too much time -- I am a teacher and do not have endless hours in the day to spend on the phone with these people and so I gave up. Score for Comcast -- they successfully STOLE MY MONEY and got away with it.

My husband and I decided to cut cable to save money (and to get out of Comcast's pants). The set up fees, though, for internet are expensive for all of the other companies that we have access to in our condo so we have remained with Comcast until we have that disposable income to pay an outrageous "installation fee" with another company. As soon as we can financially justify it, though, we are getting out and doing it. Not that AT&T is any better but at least they're not going to steal from us.

Comcast is run by liars and cheats and they are perfectly willing to steal money from people. They work dirty little schemes to get around helping people and I am disgusted by them. They have a lovely group of customer service reps that are usually more than kind and willing to help. It's when you get up to management (the only horrible and hostile interaction I have had has been with a manager) and above that where "policies" are made that you get the problems. Again, it's a tricky little scheme they run -- the front line says they will help you but the real managers are not even going to try. They are hoping that you will get tired and stop. That is what I did -- I am ashamed to say it -- but I lost so much time and energy and it was absolutely wasted since no one ever helped me.

This is the problem with monopolies, this is the problem with lack of competition. If my condo association would let us have a dish and if we had a location where it would work we would have done that long ago -- but we are stuck. Just stuck.

I pay my bills on time, I have been a customer since the MediaOne days -- 12 years! -- I am the person Comcast should be salivating over. I am the person who wants all sorts of services and would be willing to pay for them . But instead they take advantage of people and screw them over again and again.

danielle.royster said...

I was a long time loyal customer to DISH Network and I have always battled with my service. I was paying so much money (over $150) a month and it felt like I was always calling in with an issue. Soon after I reached my "I'm through" mark, I began working and subscribing to DISH Network and I loved it. I haven't had any issues and the value that I get vs. the money I save has been the reason I stayed. I don't call in with any issues and best of all, DISH is always supportive. There is a reason that DISH has beaten out Comcast in customer satisfaction for the last 10 years. I invite everyone to come and explore DISH Network and see how much money you can save!

*Danielle

Tiff said...

Hello I have been a customer for quite a while now and recently noticed my bill was higher than it should be.. so I called on this and it turns out that the customer service center where I live never posted 4 of my payments and I no longer have the receipts. So now they are saying that my services will be suspended for non payment till they find the missing payments or I repay the $200... This is ridiculous why should I have to pay this bill twice!! I was then told that they would put a 30 day hold on my account so it wouldn't be suspended during the investigation then am told again that there is no way to do that. It is all automated and it will be turnd off!!! I am so mad I don't know where to go for help on this! If anyone has any Info or advice please email me at danlkprt@yahoo.com thank you . I just don't see how I should have to pay again!!! It is not fare

Etrendel said...

My Comcast acc't is09579333586-01-2.I am a 63 year old widow who get Social Security as income. On 11/08I paid Comcast $195.00 on 11/09, attempting to pay my bill thru bill pay at my bank, I made an error and paid Comcast another $195.00. WhenI realized my error on 11/10, I called customer service and requested a refund of the second payment. I was told that it would be returned to my checking acc't within 24-72 hours. I received no refund. When I called again I was told that the second payment would be applied to my account. If I paid for Nov. on The 8th, how is it possible for my Dec. bill to become due the next day. I received a bill today showing a $11.02 credit. I called to see what was up with the refund that I requested. I was told that I had a credit of $11.02 and they could send that to me in the form of a check. The $195.00 and the $11.02 were both overpayments. Why return one and not the other. Comcast gave me the run around long enough for my Dec bill to kick in so that they would not have to return the largest sum. I have had to borrow money to pay my electric bill because Comcast has policies that are so inflexible that they can't or won't bend them to accomidate a customer who has been with them 40 yrs. When I find another cable co. with comparable services I will cease to pay comcast. I will tell all of my friends and family to choose your cable co. carefully and be very, very wary of Comcast. I've always considered my providers to be my friends; needless to say, I no longer have those warm and fuzzy feelings for Comcast and I hate paying my money to my enemies

Etrendel said...

This is Etrendel @ acc't.#09579-333586-01-2 YES, YES, YES Comcast does steal from customers. When you pay them twice within 24 hours in one month, request a refund, have your refund denied after being told that you would recieve it within 24-72 hours, and 10 days later sent me a bill showing $11.02 credit. I knew that robbery at gun point was illegal, but when did they legalize it at pen pointComcast?

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Anonymous said...

I have Comcast but it sucks! Last week they cut my cable off by mistake so when I called they said they would send me a technician on Wednesday from window time 10-12. I said I could not be home so we rescheduled it to Saturday. Then I call Friday to verify the appointment, the idiot CANCELED the appointment, I now have to wait until Sunday. This isn't even the first time it happens, I don't know what kind of idiots work for Comcast. But unfortunately Comcast is all I can get here where I live but as soon as Verison Fios is available, I don't care how much it costs, I will get it.

Anonymous said...

I ditched comcast. Got Direct TV. 2 TVS, both highdef,dvr included, and wwp channels. $54 a month and like $84 after 24 months. Very happy to be done with comcast.

Anonymous said...

8771 40 302 0846701 We have talked on the phone with Comcast three times now and also tried the "Live chat" service option (waited 30 minutes with no response) and sent an email (NO RESPONSE). This is our issue and what I sent Comcast: "Hello, I called Friday (8/5/2012) to make a payment on my bill. I should have only owed the month of July ($94.83) but your automated service informed me that I now owe $300. Thinking this could not be possibly correct I directed my call to an operator. This customer service associate informed me that a money order we had used to pay with in March did not go through. I was suspicious of this, as I don't remember paying with a money order, and if I had it would have been from my bank. I asked him why it would have taken 5 months for this to have come up and he seemed ambivalent about answering this question. I then asked him to forward the information on this money order so I could resolve this with my financial institution as this $95 seems to just be missing and he told me he could not provide me with such information. I called later and asked for a copy of the last 6 months of our statements to verify our standing. Our last bill says we owed $220.38. We paid the $125.55 and now we were about to pay the $94.83. Please explain to me why our bill is now triple this amount. I am positive there is a mistake on my bill and I would like it corrected immediately. I feel that we are being lied to about a mistake made on your company's part and I am extremely frustrated that we would be treated this way."

I cannot believe the audacity of this company.

Anonymous said...

First, I want to thank the folks at Comcast Must Die for even creating this forum for us to have a voice in exposing and venting about this company. Like many others, I am being subjected to price gouging, where my First year bill was $130.00, and later when up to $189. After we dropped video and phone, and started using ROKU set-top box and VOIP, or bills were reduced drastically to a minimal amount (50.00-$62.00), however to punish us further, COMCAST raised our rates to $87.00 [per month for video alone).

We need to create a COMCAST RATEPAYERS UNION to fight this company:

1. bring a class action RICO opr anti-trust lawsuit against the company for price fixing, improper billing and other violations. We could finance such a lawsuit ourselves, if need be if a number of ratepayer would agree to pay $1.00 per month into an escrow account, which could then be sent to a law firm, to fight the case.

2. We need to begin a mass letter-writing campaign to state and federal regulators to complain about corporate miscinduct by COMCAST. Massive campaigns will be much more effective than individual letters alone.

3. Massive publicity campaign to news media to embarrass the company.

4. Mass letter-writing camapign to Congress for tighter regulation of the CATV industry, esp. COMCAST, to prevent their abuse of customer.

5. We need to do a massive email "bombing" campaign to Brian Roberts, CEO, and other high-level Comcast officials to protest price gouging and other corporate malfeasance. which harms customers

There is much more that should be involved here, of course, but ratepayer must get organized to demand change from this corporation, or to punish them sseverely.

Account #09586-258247-07-5

Anonymous said...

I made a mistake, we are charged $87.00 for internet alone, not video. Account. 09586-258247-07-5.

Bianca said...

Let me start by saying that I've never opened an account with comcast yet on my credit report it says that I owe them 300 dollars and they sent me to collections. Upon discovery of this I called comcast and I was told I would receive a package to fill out and they would correct this for me. Needless to say that it never happened. Now when I call I get transferred to person after person until someone simply hangs up on me, mind you these calls usually take up two hours! Please people if your considering comcast DON'T thet could care less about their customers. I will Never EVER open an account with them now that this has happened. They have ruined my dream of buying my dream house and they won't even fix this problem or so much as say sorry.

Bianca said...

Let me start by saying that I've never opened an account with comcast yet on my credit report it says that I owe them 300 dollars and they sent me to collections. Upon discovery of this I called comcast and I was told I would receive a package to fill out and they would correct this for me. Needless to say that it never happened. Now when I call I get transferred to person after person until someone simply hangs up on me, mind you these calls usually take up two hours! Please people if your considering comcast DON'T thet could care less about their customers. I will Never EVER open an account with them now that this has happened. They have ruined my dream of buying my dream house and they won't even fix this problem or so much as say sorry.

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Takie wyjście jest dla sporej ilości ludzi niezwykle interesujące,
bo wiadomo, iż najlepiej jest zostać szefem samym
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Anonymous said...

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swój dokładny cel w istniejącej gospodarce.

Konkretnie właśnie to ta ma za zadanie stworzenie rzetelnego obrazu majątkowej sytuacji,
w której znajdują się konkretne jednostki na rynku. Przedmiotem zainteresowania tej branży, jaką jest
księgowość, są także poszczególnie wydarzenia, jakie
miały miejsce i czas na rynku a także działalności i podmioty, jakie biorą w nich aktywny udział.
Warto wiedzieć, że w sumie każde takie wydarzenie finansowe ma wpływ na sytuację
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Anonymous said...

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To ona jest odpowiedzialna za rejestrację wszystkich operacji transakcyjnych na rynku gospodarczym, jakie mogą
być wyrażone w wartościach pieniężnych. Ona także
stała się podmiotem zainteresowania wszystkich przedsiębiorców, którzy postawili się na założenie swojej działalności gospodarczej.
Tak naprawdę wszyscy z nich są przymuszeni
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Anonymous said...

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Prowadząc oraz obsługując na własną rękę firmę,
nie da się o wszystko zatroszczyć się osobiście.
Biorąc to pod uwagę korzystają oni z propozycji oferowanych na rynku, jakie mogą być się naprawdę dobrym rozwiązaniem.
Pewną z branży, jaka obsługuje takie firmy jest konkretnie rachunkowość proponująca możliwości księgowe, która musi czuwać na prawidłowością
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Anonymous said...

They are threating to ruin my credit if I don't pay them $300 for service charges, when I canceled my service prior to moving out. And for equipment rental fees, and not having returned a unit to them. I never rented a unit to begin with, so now I'm wondering if they had been charging me for equipment rental fees for the length of my service. Even though my bill did not show any rental fees. I had to submit an argument letter to them to even consider removing the illegal charges. I'm one step away from contacting the authorities and the BBB.

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David Tenca said...

My Comcast bill for the bundle of cable,tv,internet started at $99.00 per month for one year and was supposed to be $115.00 after that which was the regular price well COMCRAP! JACKED it up twice to $153.45 and in 2015 is planing to charge me $265.45 for monthly services which I AM NOT PAYING COMCRAP CAN GO TO HELL!...when asked about this SEE BELOW
For service at:
David Tenca
STOCKTON CA 95202-2722
Monthly Statement Summary
Previous Balance
116.74
Payment - 09/21/12 - Thank You
-116.74
New Charges
- see below
122.42
Total Amount Due
$122.42
Payment Due By
10/27/12
New Charges Summary
XFINITY Bundled Services
99.00
Additional XFINITY TV Services
4.99
Additional XFINITY Internet Services
7.00
Additional XFINITY Voice Services
3.01
Taxes, Surcharges & Fees
8.42
they Deni that they are charging me for this but I know they are because it appears on EVERY BILL I want this shit to stop! I want my bill lowered BACK TO $115.00 a month AND STAY THAT WAY OR ELSE! I WILL SUE COMCAST!

Anonymous said...

Fuck it I hat comcast and they can kiss my black ass! #allshewrote

Amy said...

My family had Comcast internet installed in July. For close to two months, the internet constantly dropped or was shockingly slow. We chose not to immediately drop the service because the majority of out representatives were trying to be helpful.

We were told that the internet speed wasn't guaranteed for wireless or xbox, so we directly connected to the modem - no change-. We were told that it may be because our package was the 16-speed, so we changed to the Blast internet package (50-speed) on August 19. Finally by the end of August, and after several hours on the phone, rewires, and house calls, (one of which was a no-show, two where the appointment was canceled without notification), the service was finally fixed.

Now, we are being charged a $60 service fee, bringing our bill to $110, because "a representative came into our home." I'm not looking for a handout, but a representative would have never had to come into our home if the service we're being billed for actually worked. We were never informed by a representative that we were going to be billed for this service, and the price for the service is outrageous. In fact, we were constantly reminded about how we were being credited for this recurring problem and no shows (the billing agent informed me that these credits are put on the bill monthly, and somehow they aren't on this bill, even though they've been accumulating since July). How can you credit someone and charge them at the same time for recurring service calls? Isn't that like saying, sorry we didn't fix you're problem, it's our fault, but you're going to pay for it?

The billing agent was happy to transfer me to another department to cancel my service, the department she connected me with then redirected me to the wrong department, and I was disconnected. I would like to continue my service, but so far, all I've experienced is a lack of service. My account # is 09579 203676-10-9

Anonymous said...

Just caught comcast charging us an extra $80 fee, for what they said was 'a change in the account'. The 'change' that happened was that our 1st yr. (of a 2yr. contract) was ending, and the monthly price was going to increase by $20. They were going to charge us a fee because our rate(s) was increasing! At the end of our contract, if not sooner, we will NEVER use comcast again.

Anonymous said...

Pay your bills on time or get less equipment and every company does promotions. Promotions=NOT FULL PRICE DUH

Sandy Warowitz said...

I moved in with my boyfriend and was shocked to see an enormous phone bill with only minimal service. He added me to his account because he said he couldn't deal with them so he just let it go.
Turns out his bill jumped because his promotion ended and unless you call to get a new promotion you will pay a really high bill. No problem the rep says just get Triple Play so all your services are now handled by us. I say okay sounds great. This part is fine it's the way it should have gone. It starts here though, almost a YEAR of calls and visits to comcast that has NEVER been resolved. We gave up I even tried calling news stations to ask for help but no one would.
They said they would mail the equipment. They didn't. I had to call and they said we CANCELLED which we didn't do. I got the equipment, called to activate, we had a number everything worked and two days later it stopped working. I called and they said I never verified 911. No one had asked me to. So I had to get a whole new number AND a new MORE EXPENSIVE triple play package because our 3 day ago package was NO LONGER AVAILABLE and they had cancelled us AGAIN because the rep hadn't had us verify and agree to 911 via an automated system! So I'm forced to agree to the new package and everything is working again. One night my boyfriends ex calls his cell screaming at him that it's his responsibility to pay his bill and keep the phone on so she can reach her son (they have a son together that we have most of the time who had had an asthma attack at school and the school couldn't reach us). Because of this call we realized the phone wasn't working again so I called to troubleshoot and the woman couldn't get it working so she said she'd have a tech guy come out the next day.

When they guy came out he was confused because he was showing we didn't have phone service at all EVER. He even showed me his reader which I took a picture of showing the conversation with someone at comcast (it's a little Wilkie talkie type thing with a display for readings and messages) saying we didn't have phone service at this address. So I call again FURIOUS and this time they claim that WE called to cancel service which we didn't. So a really nice rep, hearing all this from me offers to give me a ton of credits on my bill and free channels for 3 months. I finally think the issue is resolved until the next bill arrives...
We lived in a one bedroom apartment with 2 TVs. We got a bill for over $600! And no one could explain why and no one would fix the bill. The ONLY way it could be that high is if we didn't pay for 4-6 months and we ALL know you'll be shut off 45 days or sooner if you don't pay and they sure as heck won't add service like a triple play.
We were double billed plain and simple. You know those credits I was promised? Never got them and my phone calls to them they said NEVER HAPPENED they mysteriously had no record of me speaking to the only nice person working there. THEY DELETED my call records and any recordings of my calls or they're pretending they don't exist. Either way repeated screaming matches on the phone that literally made me feel ill over the course of a year and it was never fixed. We had to pay to keep service (with payment agreements because we couldn't afford it) and couldn't switch to Verizon because we couldn't afford the security deposit they wanted up front.
We were/are stuck they stole from us and cause countless hours of stress and lost time and there is absolutely NOTHING we can do it about. I hope the greedy execs burn in hell for their money hungry practices all for a virtual service that we need (trust me I need it just wish I didn't have to need it from them).

So moral of this story is when you call even for stupid things, write EVERYTHING down. Get names I'd numbers the time day year even. I wish to god I had.

Sandy Warowitz said...

Sorry the first line should be cable bill not phone bill.

Sandy Warowitz said...

And this post is to add the new thing about moving. I've missed and been billed for service calls to our previous address. When we call it pulls up our old and new address and they keep sending the guys to a vacant apartment and then I have to wait longer for a new appt. have missed work because of it and waited until 9pm one time for them to not ever show even though dispatch kept calling me assuring me someone would be by that day. I am so so so suck of Comcast I wish I had the $300 to switch to verizon though I hear they may actually be worse lol

Anonymous said...

YEP I'M #8778101011276408 AGAIN AND I'M AGAIN COMPLANING ABOUT YOU'RE CRAPPY BILLING AND YES I'M PIPPING MAD AGAIN $400-$500 A MOONTH AND PHONE CALL HARASSMENTS MESSING WITH MY BOX AFTER A CALL AND AFTER I PAY THE BOGUS BILL YOU SHUT ME OFF WITH IN A WEEK OR TWO SAYING I'M PAST DUE EACH BILL THE TOTAL CHANGES EVEN HIGHER I WILL NOT PAY THAT AMOUNT EVER AGAIN,YOU WILL GET PAID FOR THE AMOUNT YOU TOLD ME DON'T GIVE ME YOUR BUREAUCRATIC BULL CRAMP YOU'RE COMPANY IS FRAUDS AND CON'S AND THE CS SUCKS YOU TREAT THEM LIKE CRAP YES YOU'RE EMPLOYEES AND YOU'RE CUSTOMERS JUST AS BAD AS THE CREDIT CARDS COMPANIES DO FOR THREE YEARS YOU ROBBED ME .IF YOU DON'T STOP I'M SUING YOU AND GOING WITH DIRECT TV .
CUSTOMER bigfishjoe1
ps stop harassing me it's against Federal law i will report you .
i will be telling my story to CNN and MSNBC and other media and i will direct them again to this and other sights .

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Chris Hundley said...

Curious what you guys think is going to happen to me:
- Comcast generated a bill for 170 USD, due on 7/18/16 for service 7/11-8/10, notifies me on July 1st.
- Seeing my bill jump up literally 100 dollars (HBO and another premium package went off special), I call them to strip my plan down to the dirt, returning my "predicted" bill back down to 70. They step down my services immediately, July 1st, 10 days before the effective window of the bill I have yet to pay.
- I still owe them 170 USD because..the bill has generated and gods forbid they reprocess it.
- After talking to a CS Rep the best advice I have seen is sit on my laurels for 10 days after the bill is due, eat the late fee, and get some amazing prorate.

Here is the speculation. Doing some quick math, as far as billing is concerned, I will have paid 200 dollars (4/3 of 170, because the 10 days of the previous cycle) for 94 dollars (4/3 of 70) of services. Will this bill I am waiting on in August resolve as " Your bill in August is handled, and we owe you 24 dollars, we will apply that to the balance you carried forward." or is there some soft cap of how low they will prorate, carrying the remainder over for months on end "Your bill will be 60 dollars for the next 10 months to reflect the pro-rate, reminder we still want 170 dollars from you, plus the late fee."

I tried so hard to get them to reprocess the damn bill, because as it sits now I have no clue what August's bill will be, and if eating a late charge waiting for it to process is a good idea, or just gives me 10 days to squirm.

US4FREE DOM said...

Hello Fed up. Its 2016 it hasn't gotten any better; Comcast.They boldy go where bank robbers dream they could go.Directly into your bank acct double bill you admit they did Apologize for it promise return of it in 48 hr.3 TIMES Week for 2 weeks.The convenience of worryfree Autopay.. Don't worry about your other bills or food. After ALL the overdraft fees direct tv NOW offers you won't HAVE any money to pay those Electric water BILLS yourTwins daughters Rx med,DIRECT TV has more to offer.. Apparently 4yrs olds girls are overrated.(i must have been blined by love?).
Its Halfoff NFL ticket.if I act now...
CUSTOMERS SERVICE SURE HAS CHANGED IN 8 YEARS..

US4FREE DOM said...

Hello Fed up. Its 2016 it hasn't gotten any better; Comcast.They boldy go where bank robbers dream they could go.Directly into your bank acct double bill you admit they did Apologize for it promise return of it in 48 hr.3 TIMES Week for 2 weeks.The convenience of worryfree Autopay.. Don't worry about your other bills or food. After ALL the overdraft fees direct tv NOW offers you won't HAVE any money to pay those Electric water BILLS yourTwins daughters Rx med,DIRECT TV has more to offer.. Apparently 4yrs olds girls are overrated.(i must have been blined by love?).
Its Halfoff NFL ticket.if I act now...
CUSTOMERS SERVICE SURE HAS CHANGED IN 8 YEARS..

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