Comcast is going under. Companies need to realize that this is a new age, and new things are coming. Comcast : you don't hold a monopoly any more. These complaints here are a minority to those you don't hear. Wireless cellular internet, fiber lines to your door... your customers now have choices, and they are making them.You deal in a business where all your customers are repeat customers. Is it smart to take those customers, and treat them like this? Why do I, when calling your customer support line, get transfered to Mexico?Why, when I'm talking to someone in Mexico, tell me I'm really talking to someone in Houston?Are these contractors, or people you actually have registered as comcast employees?Do you think lying to your customers, and treating them like they are dolts, is going to keep the money coming?
What does it take to get Comcast to itemize your long distance calls and how much they charged you for each? I have spent hours on several phone calls with well-meaning but clueless Comcast staffers who always say they will send it to me or get back to me but never do or send me to register at numerous pointless websites that don't offer the information.Merrill Smith Account No. 09529 148943-01-4
The biggest sports event of the year, dozen friends at my house, and the Fox HD channel is a blank screen! Chaos ensues…All my other HD channels work. Just not the one channel that everyone in the country wants to see. After 3 separate calls to Comcast, I receive 3 different reasons for the outage. First, the problem is said to be my box. A reset does nothing. Her suggestion is watch it in non-HD and call back in 30 minutes. Second call ends with the conclusion as stated by Comcast, “Its not us, its Fox’s fault.” I call BS. Third call. After the Superbowl and my friends have left. I evidently have a local problem and a technician needs to come check my connection. At this point, I will do whatever even though I know this won’t solve anything. Next day, I call again before my appointment. This customer service guy says the last person I talked to was an idiot and its preposterous to have a tech come to my house. He cancels my appointment and says again, it’s a Fox to Comcast problem. Oh, and Fox HD is still out 4 days later. I just want is a Comcast rep, whom knows what is going on, to explain what the problem is. AND to concede that this breech of service is inexcusable. I believe that since I pay for this HD pack, all the channels should work as promised; NOT stop working on the biggest weekend of the year!Customer 8498320080416500
Account # 0956523987003Thanks Bob for fighting these ASSHOLES. Comcast is the WORST CORPORATION I HAVE EVER DEALT WITH, by far.I have been in Comcast HELL for five years. They are a cable monopoly here in Philadelphia, where our tax money pays for their fucking skyscraper "to promote job growth" while every damn time I call even the 215 "customer service" number I seem to get someone in Asia or Canada.Even supervisors who give me specific days and times they claim will call me back usually NEVER call. Almost half of the time I call and am on hold, my call is dropped and I have to begin telling my story from the beginning to a new employee. The foreigners know nothing and can't help, the Americans and supervisors are arrogant, deceitful and unhelpful.I am ONLY an internet customer (cancelled TV, FUCK Comcast!) b/c I work from home, have only a cell phone instead of a phone line, and try to "save" money but not having a landline. This doesn't work the months my internet is fucked up b/c I need to spend HOURS AND HOURS on the phone with them, at day rates.Wireless Philadelphia hasn't hit me yet, but I'm telling Comcast to fuck themselves the minute it's here.Five years ago I had to take THREE DAYS off from work to get high speed internet "installed." None of the three contractor teams sent out (ALL of them HOURS late) could figure out how to get me cable, even though I'm in a new building ALREADY wired.The third contractor idiots they sent RAN A CABLE THROUGH MY SECOND FLOOR WINDOW which I packed insulation around FOR THE NEXT THREE YEARS while fighting, with my upstairs neighbor, to get the building rewired properly. For THREE YEARS when anyone in our building had cable out, TV or internet (OFTEN), the fucktard contractors they would send out would DETACH ONE NEIGHBOR'S CABLE TO HOOK UP ANOTHER.I spent WEEKS on the phone with these assholes, who one day had me waiting TWELVE HOURS for a contractor who LIED and said he was here and "couldn't find a problem." HE WAS NEVER HERE.After THREE YEARS my upstairs neighbor & I got the building rewired by a responsible Comcast employee, NOT a contractor.Six months ago I paid a bill by credit card. Comcast told me that THEY WEREN'T SURE if the payment went through or not, and that I would have to send a fax from my bank to confirm if a payment went through. It didn't. I repaid. It took me SEVERAL HOURS over a period of DAYS to straighten this out.Five months ago my modem died, and I was sent to a customer center to switch it. The woman giving me a new modem also changed my account - without asking or telling me - to include TV + cable box rental. I DO NOT OWN A TV. The second week of January two techs showed up at my door at 8am to collect a bill of over $200 - including $20 for them coming out to shake me down - or they'd turn off the cable and repossess my (imaginary) cable box. As I work at home I paid, and then spent DAYS on the phone fighting the billing, of which I owed LESS THAN HALF.I now have credit through the next few months' bills through OVERPAYING. I had to FIGHT on the phone for a fucking WEEK to get to that point.Early this Monday morning, while working, my internet went dead. This KILLS my ability to do work. I spent HOURS on the phone to an appointment the next day instead of THURSDAY as originally announced. The usual routine with being put on hold and dropped and having to burst a vein in my head re-re-re-explaining myself to useless, arrogant CSRs in multiple countries.I was told a tech would be out to fix my internet between 8am and 1pm (WTF?!). At 1pm I got a call that he might make it before 5pm. That's a SECOND fucking day of work down the drain, especially as an honest assessment of when the contractor would be here would have let me go do some net-based work elsewhere.The contractor spent 5 min. outside and an HOUR on my machine, installing Comcast software shit I don't want on my computer and didn't have two days ago (plus IE, as Comcast's sign up site doesn't work with Firefox).Here's the beautiful part: the contractor told me that it looked like another Comcast contractor DETACHED MY CABLE MONDAY MORNING TO HOOK SOMEONE ELSE UP. I HAVE LOST THREE DAYS' WORK (including trying to set my computer right, and speaking to SEVERAL CSRs AGAIN) because of Comcast's fucking contractors.SUPPOSEDLY I should get a supervisor "escalated" call back tomorrow but I won't hold my breath. I was offered internet credit through August but this is NOT FUCKING GOOD ENOUGH. I've lost HUNDREDS of dollars through lost work because of these fucks, I've lost interest through overcharges and credit I involuntarily extend to Comcast. I have elevated stress talking to these people WHO DO NOT GIVE A FLYING SHIT.FUCK COMCAST, FUCK MONOPOLIES. Show me the fucking money, Comcast, or I blog about you a whole lot more myself on my blog. You force me to be a customer and then put me through HELL.
COMCAST MUST BE STOPPED!!! COMCAST MUST BE STOPPEDPetition created by: The Producers Ahttp://petitions.takingitglobal.org/COMC...Because of the recent actions in Michigan and similar actions executed and planned across the country including, but not limited to; The closing of Public Access studios. The termination of the Community Calendar's & bulletin boards. The planned move of Public, Educational and Governmental programming to additional fee 900 channels and rate increases of 13.5% for services.We the undersigned are asking Comcast to become the community partner they claim to be. We ask that they actively improve response times, improve customer service, restore Public Access support, simulcast channel 17 for 90 days, and encourage local playback and participation. Help us get to 26,000.
This comes as no surprise to me. Comcast is a monopoly and has no problem with treating people as they please.Speaking of which, a reporter from a major tech magazine contacted me today about Comcast. They were interested in hearing of any stories about companies like Comcast, Verizon, Sprint (and so on) terminating people's Internet accounts because they used it too much. He's not interested in the wireless bit, only wired accounts.He has a couple days before submitting the story. If interested in getting in touch with him please post on my blog and I'd be happy to get you in touch.Someday there will be competition from multiple companies. When that happens, Comcast will clean up their act and be responsible rather than abusive.Even when that day comes, I will NOT be a Concast customer. I will go with another provider (such as Xmission.com) as they treat people with respect AND have no problem with publishing what you purchased as a customer.::sigh::Thanks for letting me rant a moment :-)
hey i work for an outsourcer that takes comcast calls if i don't sell 8 people cdv a month i'll lose my job so please buy this inferior phone service
Account # 0956523987003UNACCEPTABLE COMCAST - UN-FUCKING-ACCEPTABLE!!!We are NOT resolved here!Thanks, Bob, for the forum. Comcast employee David Bridge from corporate contacted me the day after I posted my saga above (his # is 302-661-8287 and he works Tues-Sat 7-3:30). The only thing he did of any value was to give me that number; he admits that customer service DOES NOT WORK & for anything to be done, call corporate direct.Why should I be the only customer with working customer service, because I pitched a hissy fit in this forum? I say everyone should post here AND call that number. Pressure the bastards!!!To recap, a tech attaching cable to one of my neighbors unhooked my internet early Mon morning (this I learned from the tech sent to fix it). I already have 4 months' credit with Comcrap b/c they overcharged me more than $120 for cable TV service and cable box rental that I DO NOT HAVE. I DO NOT OWN A TV.They sent two techs to my home in January to unhook my internet unless I paid on the spot - at about 8am! As this would kill my livelihood and I know the HELL of trying to get turned on, I paid like a shakedown victim.I spent DAYS in January on hold w/ usless CSRs and supervisors to A) convince them I had no fucking cable box and B) get my $120 fucking refunded. I was told "we don't do refunds" for DAYS on the phone.I have no landline so I PAY for EVERY one of these fucking calls. If my cable internet WORKED, that would make economic sense, but in months when Comfuck screws up my life, I PAY FOR ADDITIONAL DAYTIME MINUTES, on hold and arguing for HOURS AND HOURS AND HOURS.All day on the phone Mon, no internet, spent HOURS to get a tech here Tues instead of Thurs. LIED TO about tech arriving "8am-1pm", he fixed the problem - including an HOUR of downloading unnecessary crap on my machine - at 5pm. That's TWO WORK DAYS GONE b/c I waited at home all day Tues b/c of a LIE as to when a tech would arrive.I LOSE PAY FOR THOSE DAYS, AND HAVE TO PAY MY FUCKING CELLPHONE BILL TO TRY AND GET PAST THE FUCKING WALL OF CSRs.Day 3 spent on the phone with David Let's-Not-Build-a-Bridge, and erasing Comcrap software from my machine.Day 4-5 NOTHING resolved, still posting here.Bridge - in the SECOND phone call, after NEARLY TWO HOURS on phone, finally "offered" to refund MY OWN MONEY that I overpaid January 8th, and several Comcrap employees told me over SEVERAL HOURS "could not be refunded." This was offered as "compensation!"At this point, between the money that Comshit has held hostage (collecting interest on my money while I don't) and the credit I have from them fucking up my billing several months ago and again in January, I am paid up through August. However with their we-charge-what-we-fucking-feel-like billing system, that service is billed at $22 right now BUT WILL GO UP TO $70 (for the SAME FUCKING SERVICE) for me at the end of July. Bridge then offered an UNNAMED "comparable offer" (he would NOT give me a figure) starting at the end of July. He suggested a call back then, remind them of this BS I'm going through now, and essentially start renegotiating! WITH NOTHING IN WRITING, as if I can fucking TRUST them at this point!They want to claim that giving me back my money that I fought for for DAY and LOST in January is "compensation" (ONLY offered when I balked at another couple of free months). LIKE FUCK THAT IS!!!THAT WOULD BE BASIC DECENCY.Bridge also claimed that since my bill would normally TRIPLE in July, that giving me two months' credit starting in August would be some sort of gift to me of $130.NO IT FUCKING ISN'T!!!Right now, $130 credit is SIX MONTHS of billing at my current rate. At my current rate, giving me two months "free" internet - assuming it fucking works - is a lousy $44 credit.YOU CAN NOT TRIPLE MY BILL, MAGICALLY LOWER THE CHARGE TO WHAT I PAY NOW AND CALL THAT "COMPENSATION."I have DAMAGES from missing work. I have DAMAGES from Comfuck running up my phone bill. I am out HUNDREDS OF REAL DOLLARS THIS WEEK.SHOW ME THE MONEY, COMCAST! THIS IS JIHAD! I am blogging about this on my site too, which gets hundreds of daily hits in Philadelphia. I live near your fucking taxpayer supported skyscraper too - do we have come there with hammers?I have signed up for notice of when Verizon FiOS hits my neighborhood, when it does I am fucking GONE to them! Therefore any future offers (or BS verbal "offers" to renegotiate in July) might do me NO GOOD AT ALL as I MIGHT NOT HAVE TO BE A COMCAST HOSTAGE ANY LONGER.http://www22.verizon.com/content/ConsumerFiosYou did the damage NOW, you compensate me NOW. I want a CHECK for REAL DOLLARS. Let's talk about paying my phone bill. Let's talk about you wasting DAYS of me getting any work done b/c YOUR EPMPLOYEES AND CONTRACTORS UNHOOKED MY SERVICE FOR NO REASON AND TOLD ME TO SIT AT HOME WITH INTERNET ACCESS ALL DAY FOR NO REASON when I could have left my place and done work somewhere with functioning internet.You have to take ANY responsibility for your actions. That doesn't mean "apologizing" for "inconvenience", it means PAYING for DAMAGES.I'm reporting Comcast to as many authorities as possible, pushing for FCC regulation of these TURDS and blogging about this here and on my blog until RESOLUTION. PAY ME.
That is, of course, sit at home with NO internet access all day for NO reason, on Tuesday.
Opt Out Of Comcast Arbitration! Don't LET COMCAST TAKE AWAY YOUR LEGAL RIGHTS!!!JUST MORE OF ConCRAP'S HIDDEN AGENDA DISGUISED AS "Comcast Cares". Would a company that REALLY CARED BE SO SNEAKY AS TO DISENFRANCHISE YOUR LEGAL RIGHTS???Opt Out Of Comcast ArbitrationAssuming you enjoy having your legal rights...10:53AM Wednesday Jan 30 2008 by Karltags: legal · business · cable · ComcastComcast was recently slapped down by the courts for trying to bury language in your terms of service that would limit your legal rights. The companies have tried to force consumers to take place in mandatory arbitration instead of having their grievances heard in a court of law. Not surprisingly, arbitration almost always rules against you.The primary goal is to prevent you from participating in a class action lawsuit against your provider -- say, for forging TCP packets (court pdf) in order to slow upstream p2p traffic. The Consumerist notes that Comcast customers have another opportunity to opt-out of arbitration via this months bill -- simply head to this Comcast website and enter your information.
hi i work for comcast actually i work for a company called convergys and comcast doesn't care about it's customers they only care how many of there customers we can get to buy this crappy phone service please demand comcast start treating there customers and employees better and maybe it will be a decent service
these are the most gaurded phone numbers at comcast have fun Albuquerque Dispatch- (505) 761-6260Bay Area Dispatch- 1-888-824-8398Sante Fe Help Desk- (505) 761-6200Denver Dispatch- (303) 930-2005 (option 3)Ft. Wayne Dispatch- (260) 458-5117Lodi Dispatch- (209) 955-6500Portland Dispatch- 1-866-727-9840Tucson Dispatch- (520) 744-9132Richmond Dispatch- (804) 915-5540Sacramento Dispatch- (916) 830-6911Portland/ Washington- (503) 530-7299
Quizmasterchris, you are justified in a lot of your anger, but you're completely wrong to freak out and complain about comcast services and say it's your lifeline for your job if you're not paying for a commercial account. In fact, it's against the comcast end user license aggreement to use your home services for commercial/business purposes.7. Use Of ServicesYou agree that the Services and the Comcast Equipment will be used only by you and the members of your immediate household living with you at the same address and only for personal, residential, non-commercial purposes, unless otherwise specifically authorized by us in writing.If it's your lifeline for you employment, then it sounds like you're breaching contract.
Hi all. I am a Comcast employee. As much as I know we've got numerous problems in terms of customer service, most everyone here is a zealot. There is so much all of you are unaware of. Some examples - 1) "Comcast is a monopoly." Not true. And if you have a problem believing that it's not true, go talk to your Franchising Authority. Ask them why they are not allowing overbuilders(competitors). 2)"Comcast doesn't care about it's customers. All they do is raise rates and try to get people to sign up for new services that are more expensive." There is no argument that our Customer Service Reps often lack couth and intelligence, but you will find the same at your bank and grocery store as well. I highly doubt that any of you "Comcast haters" regularly monitor and post to blogs when the price of milk goes up or for a new service fee that your bank is forcing upon you. Further, Comcast is a business and it would not be prudent to not attempt to upsell when the opportunity presents itself. Your hatred is borne of ignorance of the true facts. That Comcast does not actively inform the public of what good they do from a consumer advocacy standpoint is something I have always questioned. Nonetheless, it is the way of Comcast.Many of your complaints are justified. However, many of your complaints are not. Next time you talk to a CSR or an install technician, instead of being a grumpy-puss, ask them some questions to help you understand the cable biz better. Otherwise I would expect to see one of you raising hell in the supermarket, complaining to the store manager about how the bagger put the laundry detergent in the same bag as the cold cuts. Sound ridiculous? Then you get my point.
quizmasterchris, what are you going to do when you have to pay your bill at verizon? Who are you going to bitch at then? One of these days you will have to become a paying customer and stop living off of bitch credits. If you talk to people like you write in your posts, I'm suprised anyone would talk to you. get a fricking life dude.
quizmasterchris- This country is amazing. People like you can make a living giving quizzes to a bunch of drunks. It is also amazing how you can spew your venom freely on this blog yet you censor any posts to the blog on your site. Thank you Comrade Chris!! Remember Cable is entertainment,just like your 12-step quizzes in the Pubs. You can't continue to ride for free and someday you may have to work for a living like the rest of us. As for Verizon, I am sure they will NEVER have any service problems and NEVER raise rates either. However, I do hope they see you coming. Chump
Obviously this ANONYMOUS COWARD works for Comcast. He also posted on my site. I told Comcast I was going to do that via phone so that HUNDREDS of their Philly customers could see what scum they are, so obviously this was the route to putting nearly identical postings in both places. Who else would care? Cowards!Let's make this clear on the contract issue:#1 Keeping my ass at home all day with NO internet connection and telling me you're going to fix when you DO NOT for the whole day does kill my ability to work. That has nothing to do with the contract.This has happened to me SEVERAL TIMES over the past 5 years (taking time off work for Comcast people who NEVER SHOW or show HOURS LATE). It's about time this cost them money instead of me.#2 The Comcast contract assumes many things, such as WORKING SERVICE and ACCURATE BILLING. Comcast BREACHES that end of the contract all of the time. All of the goddamn time.#3 I DO NOT OWN THE BUSINESS I WAS REFERRING TO, not the quiz one which you've run on the assumption I'm talking about. I do other research work sometimes, and sometimes I do that from home. I have no corporate accounts, no business trading accounts, no tax number for a business. My apt. is not business zoned. This is because I AM NOT A BUSINESS. I am an individual who wants functioning service.I specifically asked a supervisor if this argument meant that A) Comcast monitored our internet activity and B) that we could assume that Comcast's home service IS GOING TO BE UNRELIABLE. She said no to both of course.#4 What kind of BS is it to claim that in a modern world the MONOPOLY customers of Comcast would not have the right to telecommute! Another reason COMCAST MUST DIE.
Let me make one more point:If you were paying attention, ANONYMOUS COWARD, you would know that I am not accepting the "free" credits from Com-ass because I want a service that WORKS without all of this STRESS.I'd rather PAY Verizon or Wireless Philadelphia than get FREE summer service from Comcast. THAT'S HOW BADLY YOU SUCK.Unfortunately, those services aren't available where I live... yet...
It is funny to read all these complaints of people who are using their Comcast internet service while working at home, i.e. a commerical account. If you truly had a commercial account you would pay a bit more for the service, but you would also gain certain service level agreements that would limit your down time when there was a disruption in service. Commercial accounts do cost more, but you benefit is you get a contract that will explicitly state what will happen if there is a service disruption that causes harm. If you are truly working from home get a commercial account and stop bitching.
It is funny to read all these complaints of people who are using their Comcast internet service while working at home, i.e. a commerical account. It's also funny that someone would hide themselves behind an anon account and spout gibberish of this kind. You will note that the Comcast CSR's make no statement when you ask this question to them that suggests its a problem. And I couldn't find it in the TOS/AUP. Can you provide a reference or continue spouting gibberish?If you truly had a commercial account you would pay a bit more for the service, but you would also gain certain service level agreements that would limit your down time when there was a disruption in service. Commercial accounts do cost more, but you benefit is you get a contract that will explicitly state what will happen if there is a service disruption that causes harm. If you are truly working from home get a commercial account and stop bitching. I did and Comcast turned it off saying It wouldn't be 'good enough' for these kind of services. At least that's what I have in my notes in speaking with their reps.Perhaps you could provide a reference and show us which WOULD be acceptable to this Monopoly?
Oh Chris, you are such a silly bird!!! Again, your posting shows you to be the drama queen you really are. Assuming I would work for Comcast because I have a differing opinion than yours is an insult to my intellect. Just because I don't like Pepsi would you assume I work for Coke?By the way, I hope you get your problem fixed.
Get a Life!! nagging and crying there are other services now make a choice and get your house wiring fixed..................
Supporting Comcast is your greatest self-insult, Anonymous Coward!Incidentally, A.C., Comcast finally did "fix" the wiring of this building (which I do not own) after THREE YEARS of my upstairs neighbor and I hounding them. That was a year ago. Since then they've misbilled me (always to their great advantage) THREE TIMES and most recently a tech sent to repair a neighbor's problem disconnected me to do it.Also my service WENT OUT AGAIN TODAY, with another DAY'S LOSS IN TRYING TO HAVE IT FIXED, INCLUDING ANOTHER LIE ABOUT THE TIME RANGE A TECH WOULD BE HERE.Otherwise I am beginning to get some real results in straightening out these matters from Mr, Bruce Crooks (could the surname be any more apt???).ONLY because I REPOSTED HERE and REJECTED the insulting offer for (non)compensation from David Bridge, the matter was bumped up another level in the monkey chain.I will be posting a full report about the outcome of all of this in this forum & my blog.I am fully convinced that Comcast, instead of putting money & time into normal customer service, is paying people to monitor this blog (we know this much to be true by the response to acc't numbers), and having employees post attacks on posters as lazy prima donnas who don't pay bills, have home wiring issues, don't understand technology and violate contract agreements.Interestingly none of the contract-issues anonymous cowards EVER have a problem with Comcast violating contracts... They also trash unions on here, a sure sign of management lies.
Get a Life!! nagging and crying there are other services now make a choice and get your house wiring fixed.................. You're right. We should all FIRE Concast and get a Life. Brilliant IDEA!!!That way Concast can go bankrupt and we all get a new service in town!!!
Oh Chris, you are such a silly bird!!! Again, your posting shows you to be the drama queen you really are. Assuming I would work for Comcast because I have a differing opinion than yours is an insult to my intellect. Just because I don't like Pepsi would you assume I work for Coke?By the way, I hope you get your problem fixed. So 'who' do you work for? I've rarely found that sort of comment to be from a non Concast rep. Very rarely!
u235sentinel and the dramatic Quizmaster chris.....Stop bitching....get a commercial account and pay a down of 7000, as a security deposit....then call bitching. Or.... get FIOs.....
And yes...... employees will check in time to time to help the distressed....not the maladjusted...we dont get paid overtime to hear rants and raves. It is cable service little boy...buy a bike....
Listen you anonymous Comcast asshole, how many times do I have to tell you:A) I DO NOT OWN A TV, therefore it's not "just cable," it's my internet service TO MY HOME, and a monopoly controlling it. Are you suggesting that Comcast has a ROGHT to screw with everyone who doesn't have a commercial account? It looks like from posts on this site that Comcast's commercial service is also screwed up, so precious little good that does.B) I'm on the FiOS waiting list, they're not in the neighborhood.For the record, I already own a bike. Asshole.
u235sentinel and the dramatic Quizmaster chris.....Stop bitching....get a commercial account and pay a down of 7000,as a security deposit....then call bitching.Or.... get FIOs..... Thanks Anonymous Coward for that eloquent statement.Rather than pay actually $10,000 for the installation and $2,000 a month I received in the quote, I an working with Politicians and two grassroots groups to push Utopianet fiber to the home here in Utah.You can read about my activities at my blogI will continue to talk against private infrastructure since Concast has provided proof of why it's a bad idea for companies (like your boss Concast) to own the Infrastructure.As in the days of the Company Store era, private Infrastructure is going away and I will make sure everybody knows about the faults in your boss's plans.Oh and the reporters I spoke to recently have mentioned I've reached two of my three goals already :-)Anyway, go back to your boss and tell him you failed.
Chris and sentinel- Spell check or a dictionary might serve you well when you are spouting your crap. Peeple might taake ewe seriously. If all you can can do is call someone an employee of Comcast or maybe a union buster because they don't take your side is as lame as your whole story is. You are truly un-informed and your words prove it. Sentinel- I hope you get the fiber you so badly need...You do sound a bit constipated. Oh and by the way...Communism has been out for many years, Comarade......
Chris and sentinel- Spell check or a dictionary might serve you well when you are spouting your crap. Peeple might taake ewe seriously. Who needs a dictionary?LMAO!If all you can can do is call someone an employee of Comcast or maybe a union buster because they don't take your side is as lame as your whole story is. You are truly un-informed and your words prove it. It's a fair presumption since hardly anyone takes your position seriously. I know after over 200,000 hits across several blogs I'm working on. Uninformed about...Yeah I thought so.Sentinel- I hope you get the fiber you so badly need...You do sound a bit constipated. Oh and by the way...Communism has been out for many years, Comarade...... If the best you can toss is ad-hominum then we're doing well. Thank you for validating my position.Regards.Say hi to Brian Roberts for us.
Sentinel- You are obviously a bigger idiot than I thought. Read the post again you dweeb....I believe that maybe you were too high on your own self-rightious soapbox to read the SARCASM between the lines. But then again, I'm sure you are not exposed very often to reality where you are at.
If you hate Comcast that much why do you still have services with them, stop watching TV, using your phone and surfing on the Internet and start searching for friends and start jogging or something like that chubby fucker.
Sentinel- You are obviously a bigger idiot than I thought. Read the post again you dweeb....I believe that maybe you were too high on your own self-rightious soapbox to read the SARCASM between the lines. But then again, I'm sure you are not exposed very often to reality where you are at. This is the reason I don't talk to people like you. It wastes my time which can be used for building an Infrastructure Independent of your crap.You still haven't stated your interest in the topic. But then again I already know you are a Concast shill despite your denials.Enjoy your reality. I'm building a new one for Utah.This conversation is terminated. Enjoy /dev/null.
Huh?What is this and what are you people talking about?The company disconnected the Internet without explaining what the limits are. So a violation of undocumented limits? Second, personal attacks display the shallowness of any argument. Get better material if you want to play. Third, I've read the blog (well, some of it at least). Sounds like the company handled the case badly (once again).I suggest a time out. Go to your rooms and come out when you are ready to behave like an adult ;-)
Huh?What is this and what are you people talking about?The company disconnected the Internet without explaining what the limits are. So a violation of undocumented limits?Second, personal attacks display the shallowness of any argument. Get better material if you want to play.Third, I've read the blog (well, some of it at least). Sounds like the company handled the case badly (once again).I suggest a time out. Go to your rooms and come out when you are ready to behave like an adult ;-) I presume you mean the other AC. I haven't engaged in ad hominem (I believe) and have explained my situation with Concast. I've also studied in depth the companies AUP / TOS and understand it suggests no such limits to bandwidth consumption. Concast CSR's will even tell you they are unaware of a limit PLUS my contract and the original advertisement stated "unlimited use for a flat monthly fee".So I guess if anyone has a problem with it to take it up with Concast. It's their mess and I don't give a crap about them.BTW, the company is NOW trying to convince me to come back as a customer. After a year of no service they now want us back as a customer? Yeah, we've received nearly a dozen fliers in the mail.Kinda cute actually.Well... here is my response.Enjoy :D
In May, 2007, my internet service suddenly stopped working. I have Vonage, so I had to use my cell phone to contact the company. After sitting on hold and being transferred to 3 different people (1 hr. 14 mins. later), I spoke with someone who read notes on my account that stated I had bought a modem at Walmart and it had been added, and the one I had "deprovisioned". I kindly explained that was not me, that I only had the modem given to me at the time I signed up for the service. They removed the "Walmart" modem and reprovisioned mine. I expressed my thanks ...little did I know that was only the beginning of my nightmare. At one point, they were charging me for THREE modems, only one of them mine. The next day after my first call and literally every week from then until November, I was contacting them (using cell phone minutes, of course) to complain of the internet service outage and the effect upon my business (no phones, no internet). Each time, it was re-provisioned and I was assured that I would receive a credit for the outages and each month I paid the bill in full. I have a long list of people I spoke to over the months, and of course, each time I was assured, this had taken care of the problem. Because of the impact this situation was upon my business, I took to only using my cell (racking up minutes) and had to go out a buy an aircard from Verizon, so I have been paying an additional 79.99 per month for that service, just so that I could have consistent website access and internet service.Finally, in November, 2007 a representative suggested that they send a tech out to see just what the problem could be (she seemed to think it might be on this end). However, when the tech came out, he could find no problems, strong signal, just not able to connect to the internet (he could not understand why). But, again, he had them re-provision my modem and off he went. Ok, you guessed it, the VERY next day, it was down again. Needless to say, I had to call several times in the month of Nov., each time the service person had to re-provision my modem. No one could explain why it kept "unprovisioning" itself, until one customer service manager, escalated the issue where they found that they had a "software" glitch that would turn off the modem because it was saying it was not the correct modem on my account! Wow! I thought THAT had taken care of it, because it actually worked for a week. But alas, this elation was not to last. In Dec. I called them 5 times (again using cell phone minutes). Finally, another Tech was sent out Jan 4th, who checked the wiring (the previous tech had already done that), check the signal ("really strong") and lo and behold, he had it reprovisioned. Two days later, I am back on the phone with them. They sent out the same tech as the last time and he decided to replace the wire coming into my home. He also worked on the line from the street. Glory be, it was fixed!!!! Happy joy, joy. Again, I was assured that I would be getting a credit, since I had no service for Nov, Dec and 1/2 Jan, not to mention the many months before that, going back to May.Well, on Feb 8th, my service was turned off because my bill was pass due! I contacted them (again cell phone) spent almost an 1 1/2 hours (cell phone minutes) with the customer service and billing reps. who agreed I deserved the credit and had my service immediately turned back on. I was told to expect a call to follow up by 5 p.m. that day (did not happen). However, I was happy and felt that finally I would have the issue resolved on the financial side. My service was restored - and magically - my service stayed up. At least until today, when I called again and was told that I was denied the credit, since I only had 2 tech calls - one in Dec and one in Jan! Suffice to say, I lost it and insisted that I wanted to talk with a billing supervisor. Again, on my cell - 2 hours this time - I finally spoke with a gentlemen who agreed that I deserved to have the entire bill credited, but that he would have to have it approved through the local billing office (Miramar, FL) who may not approve it since their system showed I only called two times! As I told the rep, that is bogus in more than one way - first I have 3 yellow tech tickets (so obviously that was wrong) and I also have months of cell phone bills with the calls to Comcast highlighted. I am waiting for a call back. My service is still not up as of 1:05 p,m. Eastern.I just made call to the corporate headquarters where I talked with "Sarah" in the customer service department. She listened patiently to me and stated that every time I called, there should be notes in the system showing what they had to do and the billing department should have access to that - not just the tech calls (there were 3 visits anyway - not two). I told her that was obviously the case, since the reps when I would call would review the notes previously placed. Sarah has taken my cell phone number and will be forwarding this to "upper level management" to "have the issue resolved". Still I am out 79.99 for 7 months; Vonage at 64.99 for 9 months; Comcast at 100.00+ for 9 months - and at this point, the billing dept is only willing to "consider" giving me a credit of one month. The billing supervisor would not even get on the phone with me! I have a business to run and I have lost accounts and business because of the outages! What can I possibly do now?
Re: Itemized phone billingComcast does not print paper copies of itemized calling. You may access the information online via the digital voice tab at www.comcast.net. Know ahead of time you must have the username and password for the master email account; if you don't know yours, call Comcast and ask to have it provided. Re: Fox HD OutageIt was indeed a problem from the SOURCE; i.e. Fox itself. It happened in multiple regions. Comcast had zero control over it. Believe it or not Comcast doesn't have the power to light a fire under the asses of broadcasters.Re: MonopolyIn every area that has Comcast there WILL be competition; if not fiber optic then satellite or otherwise. The coming digital conversion will make competition more viable in coming years versus how cable companies operate now, with their cable plants/head-end/provisioning methods.Re: Everyone talking about "loss of business" on residential serviceWhile I understand the frustration at the way the situations have been handled, as was mentioned prior there are expectations from residential service that will not be met. If you want guaranteed lines for phone or internet that receive the quickest and most dependable service, then sign up for business-class lines of service. They exist for a reason.
looking for your address now in the computer chris so i can come over and shut your internet off again. he he he he he
"Alone again naturally" is the song you will sing with Comcast. I thought it was against the FFC to have comminication without a back up system incase of emergency. 911 can not be dailed, the police can not be called, or even hear the alert in case of an emergency. We pay BIG BUCK for super 3 for no service!!!!
Hey Anonymous,You talk about competition with Comcast. Wrong there is no competition when Comcast gets a foothold in an area. They dominate it. Yes there is satellite and DSL for the internet but satellite only works if you have a clear southern view and for DSL forget it. It is slower than Dialup at times. How many times does Comcast has to raise the rates before someone files a class-acxtion lawsuit with them? From what I have read is that they are going to raise rates again this summer. That makes aat least a 21% rate increase compared to this time last year. Comcast is the only Cable tv company in Hamilton County and yes there is other cable companies in other counties surrounding Hamilton, but they can't get into this county due to Comcast monopolistic hold. Also the fact is that Comcast should have told us that if the cable goes out so does your phone unless your power goes out. I did ask these questions to the sales rep on more than one occasion and still got the same answer that the battery will come on in case of a cable tv interrruption. Also charging the customer to fix thier own equipment is a little outrageous and I could understand if I actually owned the equipment then charge me.
You talk about competition with Comcast. Wrong there is no competition when Comcast gets a foothold in an area. They dominate it. Yes there is satellite and DSL for the internet but satellite only works if you have a clear southern view and for DSL forget it. It is slower than Dialup at times.I'm trying to find the article from two years ago when Brian Roberts said there was no competition to Concast. which is true.They claim over and over to have the fastest speeds which means there is no competition. Unless someone is willing to 'claim' dial up or high latency uplinks are competition.No... it simply doesn't exist and that's how they designed it. And people said Microsoft's monopoly was bad...At least I can choose (and have) to run alternative OS's such as Ubuntu Linux :D
I absolutely hate this company. It was funny to hear the case of the lady going crazy in their office. As it stands I have officially spoken to 21 of their reps trying to get my number transfered but am still being passed back and forward within various departments. The appointment date for the transfer rolls over yet nothing happens. Then when I call them up to find out about it I get a what transfer response from the reps..I am waiting for the day Verizon cables FIOS in my area. Heck I will go out and help them lay it myself. Crapcast is certainly a company that should have been bankrupted a long time ago. Then again what does one expect from a company based out of Philadelphia. The only thing they have going for them is their monopoly in most markets.
LMAO, way to go Bob Keep their feet to the fire.
Writing about my account 2001308847-03-3. I spoke with a billing rep on Jan 30 about being billed for phone service I never had. I received my new bill yesterday. Nothing was taken care of. Absolutely no credits except the last payment I made:0 I called customer service this morning - went through the automated voicemail system twice, answering all questions to the point of actually getting to a person, only to be disconnnect - TWICE :0 I need a number to get through to an actual PERSON :0 How do I get that information? I called the number for Bob on this blog and only got his voicemail. This is ridiculous.
i'm a comcast customer and since getting service back on febuary 5, 2008 i noticed that my internet connection drops every day sometime between the hours of 3pm to 930pm eastern standard time...i leave my computer online 24/7 ...and no, i do not do any type of work at home on my computer...my computer is for playing online games such as americas army and chatting with a few friends and surfing the internet....i have never had my internet dropped this many times ever...i'll post my acct number at another time ...but, i'm starting to miss brighthouse (my other cable service provider i had b4 i moved) was with them for 5 or 6 yrs and out of those 5 or 6 yrs i might have had 1 or 2 problems that was quickly fixed and resolved within minutes....i have yet to call comcast and let them know the problem i am having...but, will do so here in the next day or 2....i can only hope that it is resolved and fixed quickly and with no future troubles....as for quizmaster i wanted to let you know about vonage ....i have it since comcast doesn't offer phone service in my area...it's great to have...check it out online sometime....i'll post a follow up and let you all know how my problem went with comcast....thnxChris in Florida....
One of the anonymous Comcast employees makes confusing points: There is no argument that our Customer Service Reps often lack couth and intelligence, but you will find the same at your bank and grocery store as well.1. If there's no argument for it, then why do you follow up with an argument for it?2. Because there are dumb people at the bank or grocery store, that means Comcast has to hire dumb people?instead of being a grumpy-puss, ask them some questions to help you understand the cable biz better. 1. Perhaps a better idea would be to explain to me exactly what the service is that I am getting up front, so I don't have to ask questions OR become a "grumpy-puss". Those are all post-purchase actions, nice or not so nice, of someone who feels that they didn't get what they were expecting. How is it the customer's problem if the level of service they should expect isn't made clear?
Blogger Merrill said... What does it take to get Comcast to itemize your long distance calls and how much they charged you for each?Your long distance calls are free.This is what I mean by bad apples.
Hi! I just saw this blog on nightline. My phone service from Comcast was a nightmare. It never worked right. Major bugs in the system. I did get a good customer service rep here in Boston who worked out a discounted rest of the year package. But...one thing I kept emphasizing to Comcast...their phone service does not support Lifeline (the emergency service). I told them they better get cracking. We are facing the largest senior citizen pop. in the near future. I'm just a young disabled person who needs it. Otherwise Verizon will still be the major player in telephone service.
I have comcast cable service who bought time warner cable out. at the tims a had about 80 gable chanels and they toook away about 60 of my chanels and still charging me the same monthly fee. I`m a senior citizen I asked if there is a plan that help`s Seniors and C.S said i would have to pay what everyone else pay which is about $55.oo a month I can`t afford that on my fixed income Shame ,Shame Shame on you, you will be old one of these days
Here are some tips about contacting Comcast technical support (I work for an outsourced company and customer survey responses in regard to contacts with me personally average 90% concider me to be very helpful.)1. Know your account information prior to contacting us. We are bound by Comcast requirements and federal laws when it comes to releasing account specific information. This means, at the very least keep your statement until you receive your next one. We don't want to have to spend 15 minutes trying to locate your account or a piece of information to verify security any more than you do.2. The FCC set new laws for privacy protection on telephony accounts. This means that ALL companies that provide phone service are required to use a security PIN and/or some piece of information that is not readily available (documented ie SSN, mother's maiden name, etc).3. Don't throw out personally address letters sent to you by Comcast. Comcast does send important information via USPS on occasion. Most recently, information regarding the new laws mentioned in point 2 along with your temporary PIN.4. When we ask you to power cycle, bypass your router, check the lights on your modem, plug your phone directly into your modem, etc. we are not doing this just for the fun of it. We are gathering information and documenting modem responses to either fix the issue or prevent you from paying for a tech visit because the issue is that you're using a cordless phone that's not compatible with digital voice service or you live in an old house with old wiring.5. Digital voice service is NOT the same as regular phone service. You are dealing with completely different technology. With traditional phone service you have an analogue signal going through wires. With digital voice service, your calls go through a modem, then the Internet provider's network, and finally through the main telephony backbones. By the very nature of the technology, digital voice service is not as stable as traditional land lines and that has nothing to do with Comcast. If you have a major medical problem that requires you to have virtually guaranteed 911 access, digital voice service is not what you should be using.6. When you order Comcast internet service you do have an email address that is automatically set up. If you want to specify what the email ID will be, inform the technician when he or she is doing the install.All this being said, I will go out of my way to fix any problems you're experiencing with your service, verify security to get you into your email, etc. I will track escalated issues to make sure that they're being fixed, and I will re-escalate the issue if it wasn't fixed correctly the first time. The only times I don't go to such lengths to get service fixed is when the customer is rude, belligerent, and refuses to work with me.
My phone is dead again and this time it has lasted 4 days. what if i needed to call 911 seeing i am home alone most of the time. this is absolute bulls**t and im getting sick of it. this is the 7th time it has happened to me!
Personally I would call the PUC and have them look into it.I'll bet that will straighten Concast out in a jiffy ;D
Looks like Communistcast is doing it's best to spread their propaganda on any site that has negative comments.How about putting that effort into hiring REAL Comcast employees, not outsourcing to call centers in Canada and Mexico? How about hiring competent people and train them well enough to support 'customer first' and 'first call resolution'? How about paying top management less (they're failing horribly!) and your 90,000+ employees a fair living wage that would attract top talent? How about not planting posts trying to disguise how horrific a company this is to work for?Management, Brown Noser, Union Buster...whatever. You all spew the same rhetoric. Or maybe another lame PR firm Comcast hired to do some "Astroturfing".
Your all idiots. The only reason your phone is dead, is because of your stupid. Ever here what happens when you add to many splitters to your drop, you ignorant white trash redneck shit head. If anything Comcast should drop service for all the redneck towns it supports. You guys can just use dialup service. You trailer trash idiots.
Your all idiots. The only reason your phone is dead, is because of your stupid. Ever here what happens when you add to many splitters to your drop, you ignorant white trash redneck shit head. If anything Comcast should drop service for all the redneck towns it supports. You guys can just use dialup service. You trailer trash idiots. It's nice to know we're making it difficult for the Concast employees who post here and their masters.Did we mention there are lawsuits over violating PUC regulations over 911 service?Oh yeah you knew that.Luzr
Hey your allowed to have a home base business and not have a commercial account also Remember phone calls are recorded so make it a point to get the reps to repeat what they/tech/sup will do . Who ever you speak with ask for their title some assistant supervisors are call many other things when in fact they are just high paid reps with more experience. Dont sign any work order that you not happy with.Send your complaint to the BBB the FCC and the local municipality that handles cable in your community send emails to Tom Dick and Harry of the company. Make sure they send an in house tech not a contractor ...
Side note You cable phone should never ever be your main line Some cable companies have waiver that states that when you sign the 911 paper work So make sure you have a land line with basic service for your medical or alarm system http://www.fcc.gov/cgb/consumerfacts/voip911.html
Hey your allowed to have a home base business and not have a commercial account also Remember phone calls are recorded so make it a point to get the reps to repeat what they/tech/sup will do . Who ever you speak with ask for their title some assistant supervisors are call many other things when in fact they are just high paid reps with more experience. Dont sign any work order that you not happy with.Send your complaint to the BBB the FCC and the local municipality that handles cable in your community send emails to Tom Dick and Harry of the company. Make sure they send an in house tech not a contractor ... Yeah, been there, done that, got the tee-shirt.Didn't work :/
If you have a trust comcast for your phone service your stupid, plain and simple its a product by all means that should work 100% of the time before it pushed out to the masses. so if you bitch that you have something that doesnt work and goes down all the time thats what you get for wanting to save money, get and keep a normal phone where the real phone company wont jerk you around i will never and have never had voip phone and i laugh at everyone who gets fucked over that is the price you pay, in closing shut up and get a normal phone line.
If you have a trust comcast for your phone service your stupid, plain and simple its a product by all means that should work 100% of the time before it pushed out to the masses. so if you bitch that you have something that doesnt work and goes down all the time thats what you get for wanting to save money, get and keep a normal phone where the real phone company wont jerk you around i will never and have never had voip phone and i laugh at everyone who gets fucked over that is the price you pay, in closing shut up and get a normal phone line. I guess that means we shouldn't go with the future technology? You are saying Concast is unreliable?Ok. I'll buy that :D
I find it is no coincidence that your phone service dies sporadically since you are their public enemy number 1. Bravo!
I find it is no coincidence that your phone service dies sporadically since you are their public enemy number 1. Bravo! Who are you addressing?Can't be me since my wife FIRED Concast last year. Oh and yeah we don't intend to go back despite their multiple advertisements asking us to come back.After all they put us through, Concast can piss off.
"I guess that means we shouldn't go with the future technology? You are saying Concast is unreliable?"I guess you could say im saying that but what i mean is comcast/vonage and anyother major company is too quick to push something out without testing it. so again i laugh at people that get new things and expect it to work 100% since its new go with the future technology but just dont come crying to me when its not working or not working right.
I guess you could say im saying that but what i mean is comcast/vonage and anyother major company is too quick to push something out without testing it.so again i laugh at people that get new things and expect it to work 100% since its new go with the future technology but just dont come crying to me when its not working or not working right. I understand what you are saying however VOIP is very reliable tech and has been used in business for many years. Hell, my last company had all VOIP phones and we had not a lick of problems with it.
Christ, let me count the tinfoil hats here. You "FIRED Concast"? LOL....no shit, really and fo' TRUE?!
comcast runs off of Contractors and thrid party vendors......I can verify that because I work for them. They do outsource their jobs, leave comcast, its not worth it
Here is a comment left from a fios complaint, just wanted to let the peeps who think Comcast doesnt care and cant wait for fios to come available in their neighborhood had to say. To make this as short as possible. I ordered Verizon FIOS and disconnected Roadrunner. I was suppose to get a promotional rate of 29.99 per month for the first year and the first month free. They told me I had to have a credit or debit card to setup the account. So, got it all setup the technician came in and installed it and everything was fine. Though he did not give me any paperwork or anything I thought I will get one in the mail right? No, nothing in the mail and $49.99 was taken out of my bank account from them. Wasn't I suppose to get the first month free and free installation not to mention a target gift card that never showed up!So, I call wanting an account # and to check why I was charged more. Well, apparently it is common to not have an account # if you are a new customer. Then, the rest of the money was suppose to be credited back to me and an account created. Next month comes around and surprise guess what. They take 49.99 out again!!! So, I call angry this time I want an account# or an itemized bill to see exactly what I am paying for. Nobody knew what was going on and kept getting put on hold. Then all of a sudden I get transferred to 1-800-ruhorny or something like that!!! I can't believe what kind of company is this that you don't even have the right to see a statement, bill or nothing. So, I call my bank account and change my debit card number. So, I don't have an account# yet they send me an email needing a credit card update since they can't take money anymore!Now, I get a letter from them in the mail stating my service has been disconnected and they are turning me over to collections. I will not be turned into collections. I tried repeatedly to get this issue resolved and I couldn't. There is not even a verizon center I could go into to take their stupid verizon FIOS box back to them. When I received the collections notice I had not been using their service for 2 months. I went back to Roadrunner through Brighthouse. Oh, on top of all that I did not mention how I would lose service everyday for at least 4 hrs a day through Verizon! We can't keep letting this company get away with this. They are stealing money right out of our bank accounts. You have horrible connections... so what, you don't know what you are paying for... so what!As long as they have your credit card or bank account# they don't care!So the next time you think Comcast doesnt care just remember its not that we dont care its that individual issues happen.
The reason for outsourcing is because if phones dont get answered in certain amount of time then FCC or PUC will fine us. The fines are imposed from customer complaints. All companies have to abide by these rules. Outsource to Mexico is a first i have heard, i did read someone say they were told Houston but thought Mexico, keep in mind that Houston is Comcast area former Time Warner. So many calls could be transferred to call center there if needed be.
As long as they have your credit card or bank account# they don't care!So the next time you think Comcast doesnt care just remember its not that we dont care its that individual issues happen. So who do you recommend?Yeah, big companies (especially monopolies) all suck.That's why we need an infrastructure like utopianet.org fiber to the home. That way when a company goes ape you can FIRE them and select another. You have that right with just about everything... cept your cable and broadband provider that is.time to fix thatWrite to Senator McKay and tell him.. He's trying to do just this :D
Wish U folks would quit bitching!!All of your nasty complaints are helping my Comcast stock values to drop. Please understand, I never purchased their damned stock and wouldn't. I got it in an ATT spinoff deal that I had no say in. If you would stop complaining maybe the price would rise and I could sell off and break even. I am a retired senior and can't afford this crap.If you want good reliable phone and internet service go to Verizon. I have their phone & DSL services and have had no complaints whatsoever.For TV, I went to Dish Network(satellite) about 8 years ago when I fired Comcast's butt. My service has been great. I have had about a dozen outages during this time averaging about 15 minutes per outage, all when thunderstorms passed between my rooftop potcover antenna and the satellite.Tech support by phone solved all other problems I had (about 3 or 4) during this time period.
All of your nasty complaints are helping my Comcast stock values to drop. Please understand, I never purchased their damned stock and wouldn't. I got it in an ATT spinoff deal that I had no say in. If you would stop complaining maybe the price would rise and I could sell off and break even. I am a retired senior and can't afford this crap.@AnonymousYou should have shorted then if you wanted to increase your profits with Concast stock. It's the only way you would have been happy. Plus, if the company decided to provide products people actually wanted then their stock would rise. Go figure.If you want good reliable phone and internet service go to Verizon. I have their phone & DSL services and have had no complaints whatsoever.Next time take your own advice and buy Verizon stock.Adue.
You know honestly I have never had a problem with comcast, I stumbled accost this site when looking to leave some sort of positive feedback for the Rep that helped me getting my TV working again (My new TV was on the wrong input). In the 4 years that I have had the service it went out twice, and once was because some one ran their car into the main cable box of my apartment. I live here in Denver and how can you say they outsource there calls to Canada and Mexico there is a call center here in Denver. To those that say comcast is a monopoly you have choices try satellite and phone through your local companies. comcast isn't you r only connection to the web.
http://consumerist.com/385025/how-to-get-90-off-your-comcast-billReader Matthew just cut his Comcast bill in half with a single phone call. He received a flier from one of Comcast's competitors that boasted a much better price than the $175 per month he was paying. When he called Comcast and told them about the better rate, he was swiftly transferred to "customer retention" which must be a place of magical wonderment because by the time he got off the phone his Comcast bill had been reduced by $90. How did he do it? His letter, inside...While we all love to hate Comcast (and boy have I had my issues with them), I'd like to give them kudos for having a responsive and effective customer retention department (at least for Chicagoland).I came home today, and found a RCN cable flier hanging on my door. Long and short of it was that they're offering my Comcast-equivalent level of digital cable for $35/month and high-speed internet for $35/month for new customers for the first 12 months.I called up Comcast's 1-800 number and explained the flier and I was thinking of switching to the guy I got on the phone. He told me that Comcast definitely wants to keep me as a customer, and could I please hold while he transfers me to "Customer Retention."After about 30 seconds, an extremely polite woman named Shelia comes on the line. We reviewed my account (I have their digital silver package, with 3 DVRs/outlets, and basic high-speed residential internet). Prior to tonight my monthly bill was touching $175/month after taxes.After about 5 minutes of playing around with the computer she got me a 12 month deal for my current services and boxes for about $86.44/month AFTER tax for cable, internet, and DVRs. No contract extension, no hassle, just an honest attempt at giving a good customer a fair deal.When I called I expected to have to fight and bitch and moan to get to about $125/month after taxes; imagine my complete surprise when I didn't have to fight, the CSR actively worked WITH me to get to a number I could live with, and did it while treating me with respect, courtesy, and acknowledging that they were asking for my money, and I had a right to get the best deal I could. At the end of the call, I asked to speak to her supervisor to tell him what a great job she had done, and that she had easily kept me and my wife as customers...and he seemed genuinely happy to hear it.God knows Comcast has their problems, but every once in a while I interact with a person there that really does get it, and makes sure that I, as their customer, gets a fair shake. Even beyond saving me almost $100/month, the way she treated me has earned them a great deal of good-will from me.Comcast should look to CSRs like Shirley, because it's the Shirley's of their workforce that will help turn them around.Congrats, Matthew. It's nice, albeit strange, to hear something good about Comcast. We believe that if Comcast can make someone happy then anything must be possible. Maybe there can be peace in the Middle East and maybe that Manson guy just needed a hug. It's amazing how saving $90 per month can turn your frown upside down. Hopefully when your bill actually arrives it still reflects Shirley's magic. We'll keep our fingers crossed.
hello comcast cust. i am a comcast tech support employee and i want to say something. we are being forced and compromised by comcast to sell the dam phone. i know something about it, if your modem resets your phone dies.every single day we are given a form in which we have to put either if we offered the phone or not, and if not explain why. yeah sounds great, tech support doing the sales dep job without getting paid extra for it. and what happens if you dont or couldnt sell it?? you just GET FIRED for "not doing what you were expected to or ethically compromised to do" BULLFK!! ive been working for comcast for over a year and ive never seen a rise in my paychek, not even a single penny for what i do and i bet you my very own life, out of 10 calls i fix the issue within 8 mins, 2 take me more and 1 was just out of my power.comcast is trying to overexploid its servicies using its existing customers, why? because there is a BAD RECESION on its way, and comcast wants to make sure is not going to have economic problems whenever it hits us worse.if you have any questions email me and ill have em answered firstname.lastname@example.org
by the way you are not getting transfered to mexico or india nor china your calling somebody in the US but this person is an immigrant. if you dont like immigrants because you think "they're not going to understand what you say or you're not going to understand what they tell you" just dont say transfer me over to somebody else because that is racist. i myself have had those calls, just because my lastname is spanish or i have a heavy accent doesnt mean i dont know your language or you wont be able to tell what i mean
Well last month I went back to AT&T after a year on a comcast bundle and I swear to god I will never go back to comcast for phone service again!After 7 service interuptions (the last one where I could dial out but nobody could hear me speak, and my wife has my cell phone that day so I had to go find a pay phone)during that period I finally decided that the Enron of Cable TV is no longer worth the money I pay!BTW is anyone else Sick and Tired of the constant comcast BS which you get when you talk to anybody there as it is like they are doing you a favor just for them talking to you? Hell one day I asked about the On Demand feature and the guy at comcast I was talking to had the nerve to tell me it was something they were giving us for free and I should not complain about it.At which point I then told him "Well then it looks like I do not have to pay for HBO and Showtime as I would be getting it for free" at which point the stupid little shit hung up on me!Anyway two months after that I dumped HBO and Showtime as I decided to buy DVDs with the money I spent on them as it seemed like I was seeing the same 500 movies on HBO and Showtime that the Encore channels were already running repeatedly (unto death), which was included on a cheaper package!So I cut out the middle men (HBO/Comcast/Showtime)and purchased the more recent DVD titles with the money I saved.
Every single time it rains, our phone line goes out for two to three days!! Comcast is no help! I should have stayed with Bellsouth - they may not have good customer service either but at least my phone line never died.
a comcast phone is not a phone. It is a sometimes phone.
You guys are morons. The only reason people post anonymous is because Comcast has fired people for making comments on these forums and in the media. Myself being one of them. They're not cowards they just don't want to lose their jobs. You act like a real tough guy QuizMaster. Bet you wouldn't be real tough 1 on 1.
Comcast is one of the best cable companies out there. If you have ever had Dish it sucks, the wind blows it goes out, if it snows it goes out etc. I know there are alot of un hapy people out there, but if you knew half of it you would like to know that the problems start at the customers house. Alot of known outage that happen are from crappy weekend DIY people that have no clue. You can't wire stuff right by buying that exspesive shit that they sell in large audio/video stores. And for god sakes don't have your friend wire stuff up. If we just let normal in house technicians do their jobs and stop being so cheap, we could make a great signal source work the way it should. Lets stop doing the blame game and look at the real problems US!! People are always bitching about something they have to pay for. OnDemand and all the other things that are coming from Comcast will always out do anything Dish or what the Phone Company has to sell.
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