Friday, February 8, 2008

Live Webcam Boy!

I’m participating in an event called "My ooVoo Day With..." in which you can sign up to video chat with me. During this time, we can talk about some of the latest issues in the media, last week’s Super Bowl ads, what’s wrong with Comcast, or anything you’d like. If you don’t have a webcam, don’t worry – you can be audio-only and still take part.


There are only a limited number of seats – I’m doing eight 15-minute sessions on Feb. 11 from 11:00 AM – 1:00 PM – so sign up now. Head over to www.myoovooday.com to download the software and sign up. I look forward to seeing you online.

84 comments:

Anonymous said...

Opt Out Of Comcast Arbitration! Don't LET COMCAST TAKE AWAY YOUR LEGAL RIGHTS!!!

JUST MORE OF ConCRAP'S HIDDEN AGENDA DISGUISED AS "Comcast Cares". Would a company that REALLY CARED BE SO SNEAKY AS TO DISENFRANCHISE YOUR LEGAL RIGHTS???

Opt Out Of Comcast Arbitration
Assuming you enjoy having your legal rights...
10:53AM Wednesday Jan 30 2008 by Karl
tags: legal · business · cable · Comcast

Comcast was recently slapped down by the courts for trying to bury language in your terms of service that would limit your legal rights. The companies have tried to force consumers to take place in mandatory arbitration instead of having their grievances heard in a court of law. Not surprisingly, arbitration almost always rules against you.

The primary goal is to prevent you from participating in a class action lawsuit against your provider -- say, for forging TCP packets (court pdf) in order to slow upstream p2p traffic. The Consumerist notes that Comcast customers have another opportunity to opt-out of arbitration via this months bill -- simply head to this Comcast website and enter your information.

QuizMasterChris said...

This is a repost, just to keep things fresh, and show Com-last-in-customer-service I mean business:

Account # 0956523987003

UNACCEPTABLE COMCAST - UN-FUCKING-ACCEPTABLE!!!

We are NOT resolved here!

Thanks, Bob, for the forum. Comcast employee David Bridge from corporate contacted me the day after I posted my saga above (his # is 302-661-8287 and he works Tues-Sat 7-3:30). The only thing he did of any value was to give me that number; he admits that customer service DOES NOT WORK & for anything to be done, call corporate direct.

Why should I be the only customer with working customer service, because I pitched a hissy fit in this forum? I say everyone should post here AND call that number. Pressure the bastards!!!

To recap, a tech attaching cable to one of my neighbors unhooked my internet early Mon morning (this I learned from the tech sent to fix it). I already have 4 months' credit with Comcrap b/c they overcharged me more than $120 for cable TV service and cable box rental that I DO NOT HAVE. I DO NOT OWN A TV.

They sent two techs to my home in January to unhook my internet unless I paid on the spot - at about 8am! As this would kill my livelihood and I know the HELL of trying to get turned on, I paid like a shakedown victim.

I spent DAYS in January on hold w/ usless CSRs and supervisors to A) convince them I had no fucking cable box and B) get my $120 fucking refunded. I was told "we don't do refunds" for DAYS on the phone.

I have no landline so I PAY for EVERY one of these fucking calls. If my cable internet WORKED, that would make economic sense, but in months when Comfuck screws up my life, I PAY FOR ADDITIONAL DAYTIME MINUTES, on hold and arguing for HOURS AND HOURS AND HOURS.

All day on the phone Mon, no internet, spent HOURS to get a tech here Tues instead of Thurs. LIED TO about tech arriving "8am-1pm", he fixed the problem - including an HOUR of downloading unnecessary crap on my machine - at 5pm. That's TWO WORK DAYS GONE b/c I waited at home all day Tues b/c of a LIE as to when a tech would arrive.

I LOSE PAY FOR THOSE DAYS, AND HAVE TO PAY MY FUCKING CELLPHONE BILL TO TRY AND GET PAST THE FUCKING WALL OF CSRs.

Day 3 spent on the phone with David Let's-Not-Build-a-Bridge, and erasing Comcrap software from my machine.

Day 4-5 NOTHING resolved, still posting here.

Bridge - in the SECOND phone call, after NEARLY TWO HOURS on phone, finally "offered" to refund MY OWN MONEY that I overpaid January 8th, and several Comcrap employees told me over SEVERAL HOURS "could not be refunded." This was offered as "compensation!"

At this point, between the money that Comshit has held hostage (collecting interest on my money while I don't) and the credit I have from them fucking up my billing several months ago and again in January, I am paid up through August. However with their we-charge-what-we-fucking-feel-like billing system, that service is billed at $22 right now BUT WILL GO UP TO $70 (for the SAME FUCKING SERVICE) for me at the end of July.

Bridge then offered an UNNAMED
"comparable offer" (he would NOT give me a figure) starting at the end of July. He suggested a call back then, remind them of this BS I'm going through now, and essentially start renegotiating! WITH NOTHING IN WRITING, as if I can fucking TRUST them at this point!

They want to claim that giving me back my money that I fought for for DAY and LOST in January is "compensation" (ONLY offered when I balked at another couple of free months). LIKE FUCK THAT IS!!!

THAT WOULD BE BASIC DECENCY.

Bridge also claimed that since my bill would normally TRIPLE in July, that giving me two months' credit starting in August would be some sort of gift to me of $130.

NO IT FUCKING ISN'T!!!

Right now, $130 credit is SIX MONTHS of billing at my current rate. At my current rate, giving me two months "free" internet - assuming it fucking works - is a lousy $44 credit.

YOU CAN NOT TRIPLE MY BILL, MAGICALLY LOWER THE CHARGE TO WHAT I PAY NOW AND CALL THAT "COMPENSATION."

I have DAMAGES from missing work. I have DAMAGES from Comfuck running up my phone bill. I am out HUNDREDS OF REAL DOLLARS THIS WEEK.

SHOW ME THE MONEY, COMCAST! THIS IS JIHAD! I am blogging about this on my site too, which gets hundreds of daily hits in Philadelphia. I live near your fucking taxpayer supported skyscraper too - do we have come there with hammers?

I have signed up for notice of when Verizon FiOS hits my neighborhood, when it does I am fucking GONE to them! Therefore any future offers (or BS verbal "offers" to renegotiate in July) might do me NO GOOD AT ALL as I MIGHT NOT HAVE TO BE A COMCAST HOSTAGE ANY LONGER.

http://www22.verizon.com/
content/ConsumerFios

You did the damage NOW, you compensate me NOW. I want a CHECK for REAL DOLLARS. Let's talk about paying my phone bill. Let's talk about you wasting DAYS of me getting any work done b/c YOUR EPMPLOYEES AND CONTRACTORS UNHOOKED MY SERVICE FOR NO REASON AND TOLD ME TO SIT AT HOME WITH NO INTERNET ACCESS ALL DAY FOR NO REASON when I could have left my place and done work somewhere with functioning internet.

You have to take ANY responsibility for your actions. That doesn't mean "apologizing" for "inconvenience", it means PAYING for DAMAGES.

I'm reporting Comcast to as many authorities as possible, pushing for FCC regulation of these TURDS and blogging about this here and on my blog until RESOLUTION. PAY ME.

Anonymous said...

Account #1920431091411

This is the second time I've posted something on this forum and since the first attempt was at least able to get somebody to pay attention at Comcast corporate, I thought I would try again since nobody at Customer Service is any help.

One of the nastiest tricks that COmcast does with its phone service is that it claims to be a "full service" telephone system. I found this out after my wife tried to use a phone card to call her family in Honduras. Apparently, Comcast does not recognize any difference between someone using an international phone card and someone calling directly through their service. Also, I have recently found out that Comcast does not distinguish between international calls that are made or received through their phone system. At $.41/minute to call Honduras, this has added up over the past few months.

I tried to resolve this through Comcast customer service (mistake) and after filing a complaint/dispute over my service, I was told a representative would call me back within 72 hours with an explanation. After waiting more than 4 weeks for someone to return my call, I called customer service (again) and was told that I would be credited back all of the ridiculous international charges (made with a phone card I purchased) on this month's bill (February 2008). Almost.

With over $150 in "addional voice charges" over the past few months, Comcast was gracious enough to give me a credit of exactly $10. And just to top it off, they charged me again for 6 international calls, all of which were calls that we recieved and not actually placed.

I have never dealt with a company so incompetent and which places such a low priority on customer service. This is really only one of a number of ongoing issues I have had with Comcast since I began to receive their service, but it has certainly been the most frustrating.

Gina Coleman said...

Account #8220 18 890 3460970

Comcast has owed me $110 since May 10, 2007 -- NINE months.

I have been lied to and ignored so many times that I have lost count. On February 5 I Fed Ex'd a complaint to Stephen Burke, Rick Germano, Doug Gaston, Charisse Lillie, and four "customer service" representatives. I have reported Comcast to the Better Business Bureau and will be contacting the Federal Trade Commission following the completion of this post. Additionally, I will be contacting a list of local and national media outlets and plan to share my story and very detailed, documented experience with any media outlet willing to listen.

We all know what would have happened if I had IGNORED Comcast's request for payment for nine months: my cable/phone/internet would have been disconnected on day 31, a collection agency would be crawling all over me, my credit would have been ruined for years to come, and I would be paying who-knows-how-much in "fees" of every imaginable kind.

But what price do they pay for ignoring their debts and lying to their customers? NOTHING. When you MONOPOLIZE an industry, you get to walk over everyone anyway you like - for however long you want... Exibit A:

Communication attempts with Comcast seeking $110 reimbursement:

2007

5/10 – First notified Comcast’s Accounts Receivable Department by fax of my erroneous $110 online payment, per Tawnya’s recommendation ("customer service" rep).

6/7 – Spoke to Larry (12:55) – Said he would request that someone from accounts receivable call me. I never received a call from anyone.

6/25 – Spoke to Cassandra at 9:57am. Said she would request that someone call me. I never received a call.

8/27 – Spoke to Tamara in the billing department and asked her for the phone number of whomever is in charge in the accounting department, to which she replied, “There is no phone number for the accounting department. We can only contact them via email.” Said she sent a request to accounting that they investigate and asked me to call back after 1:00.

8/27 – Sent second fax to Accounts Receivables Department to the attention of Regina Edmonds.

10/15 – Spoke to Jesus who transferred me to an “accounts manager” – Vanessa (?) who, after another very lengthy discussion, gave me Carrie McCoy’s name.

10/15 – Carrie asked that I contact Bank of America and send Carrie “proof of payment” – which I did. Bank of America sent the Case # to Carrie, along with proof of payment. Carrie said she would resolve the issue and call me back with an update. Never heard from her again. I called her back twice. She told me they were still working on it. Said she would call me back.

(As of 12/14/07, I have left four messages on Carrie’s voicemail and received no response.)

11/14 – Spoke to Joyce (accounts manager?) – “Trying to pull up a copy of your account using your old account number …” Told her I have been through that 1,000 times. Would she please let me speak to someone in charge. She did not.

11/15 – Spoke to Juan who transferred me to another “accounts manager.”

November – Sent third fax to Comcast per Carrie McCoy’s request. No response.

Carrie said she was “taking care of it” and would return my call. She did not. I called her back twice to check on the status of my refund and left two voicemails. Got no response.

12/14 – Called Carrie McCoy, got her voicemail. Asked her again to return my call. Left my cell phone and work numbers on her voicemail.

12/14 – Spoke to Rose. Rose asked me for my old account number twice. I gave it to her once – the second time I asked her to please let me speak to a manager; that I’d talked to a dozen people in the past and had gone through this procedure a dozen times… Rose said it would have to go to “escalation.” I told her I would hold while she “escalated it” and got someone on the phone.

She could not get anyone on the phone.

She said she would contact her supervisor, Ashley. I told her I would hold. She could not reach Ashley. She e-mailed accounting while we were on the phone and asked them to “expedite” her request that they contact me. Rose also included my cell phone number in the e-mail so they could call me today. She also said that she would have Ashley call me.

I thanked Rose for her help and, while I was not mad at her personally, I would appreciate her passing along this message to Jason Stroud and Ashley Whoever:

If I do not hear from someone by end of business today – and if the refund check is not in my hand by Wednesday of next week, I am reporting Comcast to the Better Business Bureau and specifically mentioning the names of the following: Jason Stroud, Ashley, as well as the list of employees to whom I have spoken over the last seven months.

Rose said she would pass that message along.

Neither Ashley nor anyone from Accounting called me back.



2008

2/4/08 – 12:19pm (EST) – Left another voicemail for Carrie McCoy, accounts receivable supervisor. Included my old account number and Bank of America proof of payment case number

2/4/08 – 12:21PM (EST) – Left a voicemail for Jason Stroud, “account management manager.” Asked him to call me back immediately. Left details in the voicemail about the list of people with who I had spoken to in the last eight months, as well as the dates of my fax attempts to resolve the issue. His voicemail states he will return calls within 24-48 hours.

2/4/08 – 12:33PM (EST) – Left a voicemail for Jeannie Housman giving her details of my attempts to collect my refund and asked her to call me back at work immediately. Left my name and number twice.

2/4/08 – 5:27PM (EST) – Left another voicemail for Jeannie Housman. Left both my work number and cell number. Told her she could call my cell number at any time.

2/4/08 – 5:30pm (EST) – Left a second message today for Carrie McCoy, accounts receivable supervisor. Included my work and cell numbers. Told her she could call my cell at any time.

2/4/08 – 5:47pm (EST) – Left a detailed voicemail message for Barbara Beals, accounts manager(?). Recited yet again the names of all of the people to whom I have spoken with since May 2007. Left her my cell phone number and asked her to call me on that number at any time.

2/4/08 – Reported Comcast to the Better Business Bureau

2/5/08 – Received voicemail from Jason Stroud (left 7:45 on 2/4/08). Asked me to call him back.

2/5/08 (9:45am) – Carrie McCoy called my cell phone needing my account information and other information (which I have given to her, specifically, at least four times). She also said, “I’m sorry I haven’t been able to get in touch with you,” – to which I responded, “Did you ever try???” … I told her I was walking into my office and would call her back.

2/5/08 (11:20 am) – Returned Carrie McCoy’s call. Got her voicemail. Left my number.

2/5/08 (11:25 am) – Returned Jason Stroud’s call. Got his voicemail. Left my number.

2/5/08 (12:23pm) – Called Carrie McCoy again. Got her voicemail. Left my number.

2/5/08 (2:08pm) – Got a message from Carrie asking for all of my information again. Said she was going to lunch but I could leave a message.

2/5/08 – (2:13pm) – Called Carrie McCoy again. Got her voicemail. Left my previous address and phone number as well as the Bank of America case number, all of which has been given to Comcast not only verbally through dozens of calls, but via fax as well.


The Federal Trade Commission, our Congressmen, and anyone else with the power of influence, needs to take action immediately to break the choke-hold that Comcast has on consumers. It is truly appalling.

Gina Coleman said...

Continued from my last post ...

2/6/08 (1:40pm) – Jeannie Housman returned my call. Informed me that she was the administrative assistant to the VP of Customer Care, Zinha Mineyahl. Said she would talk to Barbara Beals and make sure things were getting taken care of. I told her that Barbara had left a very polite message on my cell phone yesterday, but I had not returned her call. (“I’m tired of talking about this situation.”)

2/6/08 (2:33pm) – Carrie McCoy called to say that she had talked to Finance and that I should get a check in “about a week – or seven business days.” … When I clarified that I would be expecting the check on Friday, February 15 (seven business days from today) she began back-peddling and recalculating. … “Uh, well, Finance will get the request tomorrow, then it will take them seven business days to process and … then… well it would be around the 15th.”

I told Carrie that, considering I’ve waited for eight months, cutting this check should be as simple as a phone call to Finance.

I asked Carrie to have Barbara Beals call me – or the head of Finance.

2/6/08 (4:31pm EST) – Sue Finney called me and asked her to call her back.

2/6/08 (5:12pm EST) – Called Sue Finney, got her voicemail. Did not leave a message.

2/6/08 (5:39pm EST) – Called Zinah Mineyahl, got his voicemail. Left a message that he return my call today. Left my cell phone number.

2/6/08 Left another message for Zinah Mineyal asking him to return my call.

2/7/08 (1:02pm EST) – Returned a call to Tasha Jones, executive escalation specialist(?). I found Tasha to be rude and she frequently talked over me.

Early in the call she made the comment that, in reviewing the document I sent (referring to the one I’d FedEx’d to corporate, I suppose) “you have listed many names of people who you SAY you’ve talked to (insinuating I was lying???) though we have no record of your calls at Comcast.” I told her that I have no idea of the infrastructure of her company [or the policies and procedures they follow to record such conversations] but I have had conversations with more than 14 people.

She said she would do the “courtesy” of refunding the $110 to me and then asked why I thought I was deserving of 8 months of cable service. I told her that for the last eight months I have made countless long distance phone calls, had to resort to fed ex-ing six Comcast executives, spent time reporting the matter to the BBB, and still have not received my refund.

She told me she would have someone in Houston call me. I asked her “who would that be?” … She could not give me a name. She kept saying over and over that “I will have someone from Houston (corporate?) contact you.” … I kept pressing her for a name and told her that I’m sure I know whoever it is she’s passing me off to. I told her that I would hold on while she called Houston. She would not give me a name, nor would she allow me to hold.

She told me there was no record of my countless calls to Comcast. I told her that all I know is when I call the people who answer the phone say, “Thank you for calling Comcast.”

I told her that I would like to speak to her supervisor. She would not let me.

I asked her who she reported to and she was hesitant to provide that information.

I asked her again and told her that, if she was so confident in the resolution she was proposing and that I was [wrong], why should she care if I talked to her boss? She finally gave me the following names after much insistence from me:

Doug Powell, supervisor of escalation (Tasha’s boss?)
Russell Waski, manager of escalation (Doug’s boss?)
(Doug, Russell and Tasha are located in Atlanta. Tasha’s direct line: 770-559-7134)

I told Tasha that I was going to contact the media about this. She said something about it being wrong to “get Atlanta involved.”

2/7/08 (1:25pm) – Tried to call Zinah again (left two messages for him yesterday.) Jeannie Housmann answered. I asked her to have Zinah call me.

2/7/08 (1:40pm) – Sue Finney called me back. Told me that they were trying to expedite my check. She would call me back once she found out more.

2/7/08 (6:30pm) – Aundra Usher – “lead on the floor” in escalations called my cell but we got disconnected. She left a voicemail with her number and I called her back. She said that she understood that I had talked to Tasha and [was not happy] with the way things were handled. I asked Aundra to describe her role in the office and to please clarify how it differed from Tasha’s. I indicated that at this point, and considering what I’ve been through, I would prefer not to go through everything again with a “supervisor” level person, but rather someone in a position of accountability – someone who could resolve the situation.

If I understood her correctly, she said that her boss (Doug Powell) asked her to call and see if she (Aundra) could resolve the matter. If she couldn’t then he would contact me.

Bottom line: she offered the $110 reimbursement check (which would be cut in 7-10 days) and then we began negotiating the 8 months of cable credit.

She offered four months of credit. I told her I would meet her in the middle – six months. She mentioned that my current package involves cable, phone and internet and was I wanting compensation for all. I told her “whatever I’m paying you now – whatever that is – I think around $140-some dollars – I don’t want to pay Comcast a dime for the next eight months.” She was trying to make the point about the $140 dollars and I told her that, in the past eight months I have paid a fortune in long distance phone calls, and paid for six Fed Ex packages to the executive team in Philadelphia – which is the only reason I’ve gotten any response at all. The fact that Comcast might have to come forward with $140 some dollars for the next eight months … well, “welcome to my world.” … “I know one thing, if I had not paid Comcast for eight months, I would be sitting home with no cable and ruined credit.”

She came back with five months of credit – and then said anything above that would require approval, that she couldn’t approve anything above five months.

I sincerely thanked her for negotiating with me and for her professionalism. I then told her to go ahead and get whatever approval she needed to get, but six months was my final offer – six months and the $110 check. If that was acceptable to Comcast, this situation would be over.

She confirmed that she would talk to [Doug?] about approving the settlement and would call me tomorrow.

I thanked her again.

2/7/08 (9:20pm EST) - Zinah Mineyal returned my call. We talked for about 20 minutes. He was unaware of the situation, which I found odd considering most of the people involved reported to him. He apologized for my inconvenience. I told him that if he wanted details to ask Barbara Beals or Jeannie Housmann for a copy of my Fed Ex'd letter.

2/08/08 – Did not get a call back from Aundra Usher (not that I was holding my breath).

2/9/08 4:48pm – Left message on Aundra’s voicemail. Told her that she was supposed to call me back on Friday but I have not heard from her. Left my cell phone number.


I'M EXAUSTED. The fact that this company is even in business is mind-boggling.

Anonymous said...

good luck.110 bucks.Sheesh

Anonymous said...

Wait a minute, they agreed to send you your $110, and then you went and screwed up the deal by demanding eight free months of cable on top of that?

You blew the deal lady, plain and simple and you deserve your misery. Sorry, Comcast owed me money too and I eventually got them to send it back to me, but I was bright enough to know not to ask for something free on top of that. Take the money and run....

And for what it's worth, threatening Comcast with reporting them to the Better Business Bureau, to them, is like threatening to go tell your mommy. The BBB has absolutely no teeth to do anything about this.

Gina Coleman said...

Dear Anonymus,

I would have been glad to "take the money and run" -- but they wouldn't give it to me. It took eight months (technically nine) before they even began to take the $110 debt seriously. I had to hound them for NINE months, send seven FedEx packages and make more than 40 phone calls. An eight month credit was by no means an unreasonable "demand."

Anonymous said...

Gina ....Gina ....Gina....
U should have taken the money and ran.

The monopolies that exist are very powerful.... mark my words very well connected...
The BBB are not going to intervene . Its an election year. For the time you have spent on your 110 dollars.... you deserve fair compensation
But.....in some eyes you were offered fair sompensation of 5 months.
Legal action... try that route.I suspect you will be out alot more money... time and effort.
Ask yourself this...is it worh it?
To you yes...to others who hold the keys maybe not.
The solution you were offered was very generous. You want more. You might have asked for a BMW while you were at it.
From a citizens standpoint ....If i was a jury member during litigation for your issue... I would have you refunded 110 WITH 10 PERCENT INTEREST , THREE MONTHS OF FREE CABLE AND ORDERED TO COMPENSATE COMCAST FAIR DAMAGES FOR ITS TIME OF 110 dollars plus 22.95 for any hour spent on your issue after you were offered the compansation. Do the math. U owe.

Anonymous said...

Re: Account #1920431091411

I am curious, sir, as to whether or not you took a new Comcast-provided number at the time of installation, or if you had your number transferred from another provider. I'm going to assume you had your number transferred, since that is what the bulk of our customers have done.

If that is the case, you will have gone through a process called Third Party Verification. It is there for a purpose. During the process of TPV, you are told that Comcast is an All Service Provider, and are asked if this is acceptable to you. You have answer Yes to that question during TPV in order to pass, and you have to pass TPV in order to be installed.

An All Service Provider means that we provide all services, be they local, long distance, or international. Phone cards will not work. Services like 10-10-220 will not work. (And for the record, it's technically impossible for you to be charged for INCOMING calls, if I understand your meaning correctly, unless you choose to accept a COLLECT CALL). And if any question had arisen about the meaning of All Service Provider, the burden falls upon YOU to stop the process and ask for clarification. If you didn't? Well then, it's your own fault, frankly, and you can go eat a bag of dicks instead of whining about how Big Bad Comcast has taken advantage of you.

Anonymous said...

you fucking babies still crying

Anonymous said...

"Gina ....Gina ....Gina....
U should have taken the money and ran.... The monopolies that exist are very powerful.... mark my words very well connected..."

You sound like a low rate Bond villan. Heaven help any poor plaintive who ends up with you in a jury. If comcast says let us waste all your time you say "and holidays sir, anything for you".

Anyway Seriously.....
I dont think its unreasonable to seek compensation. A lot of people are self employed for instance and for them like most people time is money and for that time you expect to get paid. So if you waste time and resources on chasing money that is owed to you then you deserve to be compensated for that time. Is eight months steep? Depends on how much time/resources you wasted. Is comcast above giving compensation? No. The size of the company shouldnt matter, from small to huge, if you dont deliver or deal fair then you deserve to get hammered for compensation. Nuff said.

Anonymous said...

Stick it to 'em Gina.

I think I know the Tasha you spoke with. Sounds exactly like a person I fired about 4 years ago.

If you ever speak to her again - I hope you don't have to though - ask her if she's trying to run a scented candle company on Comcast's dime.

Anonymous said...

I can't believe you people are calling Gina dumb for asking for compensation for spending countless hours dealing with Comcast. The 6 months of free service would compensate her for her costs in having to Fed Ex packages and spending her cell phone minutes (or paying long distance charges), at the very least. Lets not forget that Gina will never get that time back..time she could've spent working, relaxing or being with family. I don't have Comcast anymore...I gave up on them the minute a supervisor told me to go ahead and get another cable company...I did. I have AT&T U-Verse now, which is not as reliable, but I will NEVER go back to Comcast, even if that means no tv for me (and I'm a big time tv junkie). I really wish I had known about this site before...maybe I would've been able to stand my ground a bit better with Comcast. But, I really don't care how many times my uverse service goes out, I'm not going back to Comcast. Ever. Gina deserves compensation. Period. Oh, btw, I work in customer service for our local utility company. I know what people have to deal with and I know how we're (in not so many words) instructed to essentially lie to people. Its frustrating on our end too. Try to keep that in mind when dealing with the lower level people. Its the top level management that you have to scream at...not us little CSRs.

Anonymous said...

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