Friday, January 18, 2008

Send This to Congress


The Hon. Daniel K. Inouye, ChairmanSenate Committee on Commerce, Science and Transportation c/o james_assey@commerce.senate.gov

The Hon. John D. Dingell, ChairmanHouse Energy and Commerce Committee http://energycommerce.house.gov/membios/contact_form.shtml


Dear Mr. Chairman:
Yes, this email is "astroturf," but please understand how you came to receive it. I visited a website called comcastmustdie.com, because I am at my wit's end. I am like Mona Shaw, who was so frustrated with Comcast's arrogance, impenetrability, incompetence and abusive treatment that she took a hammer to vent her rage. This email, sir, is my hammer.
Comcast calls me one of a tiny percentage of dissatisfied customers, but if you would visit comcastmustdie.com, you would see that there are a lot of us, and we have horror stories that would peel the enamel off your teeth. We pay ever-increasing monthly fees to be be ever-more abused by a so-called "customer service" apparatus that serves only the company's bottom line. Many of us also depend on them for telephone service -- including 911 -- that is undependable at best.
Please intervene to protect us. Call hearings. Call this company to account.

Sincerely,

20 comments:

bofdem said...

Comcast's CEO Ouster Demand. Check this out:

http://www.ajc.com/business/content/business/stories/2008/01/17/comcast_0117.html

And Bob, you really need some type of contact form...

PMW said...

Here's the story from the WSJ:

http://online.wsj.com/article/SB120061705347199233.html?mod=hpp_us_whats_news

Probably no real difference in the story details, but I love that Chieftain calls Roberts' tenure as a "Comcastrophe"

Just another victim said...

I came here to post the same article...looks like bad service really IS bad business, huh Brian?

Anonymous said...

From Yahoo CMCSA message boards.

It's time to regulate Cable. Enough is enough.

http://www.captainsquartersblog.com/mt/a...

Should The FCC Regulate Cable?

The Federal Communications Commission chair has declared that the thresholds of cable penetration have exceeded the minimum necessary for FCC regulation and intends on bringing cable under its jurisdiction. Kevin Martin may not have a majority of commissioners on his side, however, and Congress has bristled at the notion of an expansion of agency power. The heart of the issue lies in whether cable is a monopoly, where market forces have little sway:

The Federal Communications Commission is scheduled to vote today on whether it will consider applying broad regulations to a cable television industry that has been largely unregulated at the federal level for more than 20 years.

FCC Chairman Kevin J. Martin is pushing the commission to take up the issue, but support among other members is uncertain and the vote is part of a crowded agenda still being assembled last night in a process one staff member called "chaotic."

Martin's proposals have provoked furious opposition from the cable industry.

A vote could begin a process resulting in a national cap on cable ownership, with no cable company allowed to have more than 30 percent of all U.S. subscribers, a ceiling that Comcast Communications is near. It could also reduce prices that cable companies could charge smaller or independent programmers to lease access on unused channels.

Martin claims that the 70/70 threshold has been met. That delineation barred FCC jurisdiction over cable until 70% of all households had access to cable service with at least 36 channels, and 70% of those had subscribed to the service. According to a study commissioned by the FCC, the 70/70 threshold was met this year, with slightly over 71% of all cable-ready households now subscribing to the service. Martin wants to move now to assert FCC authority.

What will the FCC do with cable? Much the same as it did with broadcasters -- limit ownership and impose some pricing structures. If cable was a true monopoly, this would make some sense. Where government allows monopolies, then market forces cannot exercise control over quality and cost as a free-market system would.

Is cable really a monopoly? Most homes have only one cable provider option. For instance, I use Comcast, the nation's largest cable provider, but that's because Comcast owns the delivery mechanism in my community. In that sense, Comcast is a monopoly, because I cannot contract with Time Warner or any other competitor, just as Time Warner's customers cannot contract with Comcast in their communities.

However, I do have other options. I could instead get my entertainment from DirecTV or Dish Network. My services for Internet and local phone service are bundled under Comcast, but I could opt to split them out to Verizon's wireless network (which I use anyway, for travel) and any number of local phone service options. These choices would be considerably less convenient, but they exist, and I could conceivably save money by pursuing them. If Comcast failed to deliver quality service and an economical and convenient product, I'd be tempted to do so.

The FCC should tread very lightly when assuming jurisdiction over cable. In a world with a plethora of communications sources, the agency is already edging towards being an anachronism, a by-product of an era when telecommunications required massive capital and risky return. As Martin's enthusiasm for regulation shows, the FCC has become the risk rather than protection for telecommunications investment.


Sentiment : Sell

Anonymous said...

This wording is exactly how NOT to write to a member of Congress. It's devoid of facts, discounts itself in the first sentence, and doesn't have an explicit "call to action" you want him to take (e.g., a Bill #).

Learn a bit more about how to communicate in an influential way before you send this kind of fishwrap!

Bob Garfield said...

To Anonymous:

What bill, exactly? The problem is that Congress and the putative regulators, federal and local, have sat idly by as Big Cable has abused customers in communities in all 50 states.

Yes, I concede at the outset it's Astroturf -- because it is. But all Astroturf is not the same. Every one of these sent out is from an outraged customer who located the Astroturfed text on Comcastmustdie.com

Bob

Wildman said...

Comcast is a monopoly since it is the only cable tv provider in most areas. In TN, comcast has raised rates more than 70% in less than 6 years and yet we are getting less channels for higher prices. The will say that the increase is for customer service. BS to that. Someone mentioned about splitting services which I have done in the past but at a higher price than bundling. The problem with satellite is that you have to have a clear shot at the southern sky which I don't have. I could go with AT&T but I don't live within 2 miles of the substation to get my internet or tv from. The fact is Comcast is a monopoly which Congress is afraid of tackling. I say that it's past time that Congress put Cable back under the thumb of regulation and then you will see prices go fall just like thier stock prices are now.

I am paying $185 to for all three services that Comcast provides but I don't get any premium channels. They are charging $32 just to come out and fix thier own equipment which I rent but I could by $3 a month for thier service plan.

There is a forum called scenic-city.com that has a threat about this and yet they don't care or want to know that Comcast is a real monopoly. The more people learn about what Comcast is doing, the more they will want to take action. So go to this forum and let the people hear your voices.

Anonymous said...

http://www.youtube.com/watch?v=hmOjoYUZFm0

u235sentinel said...

LOL! That's my video :-)

I had no idea it would be seen that quickly by so many people. I was just pissed as my family and I kept receiving advertisement after advertisement from Concast.

I mean come on. After a year of silence after they terminated my families internet service because we use it too much? And NOW they want us back???

Hell No! Somebody there is smoking crack!!!

I've wasted enough time on them to last a lifetime. They will not see another red cent from us. My kids were pissed as they were researching for their science projects. So we brought them to the library since we couldn't google for anything. So Concast lost the next generation of customers in my house. Congrats guys. Bang up job.

Anyway, I was just messing around and have a few more I'm thinking of posting. We'll see.

Hope you all enjoy it. And yes, the blog at the end is also mine. We started by posting everything I had about the experience and now I'm hoping to get a fiber infrastructure built. That way a company can go crazy all they want. Competition will kill them and that's fine with me.

What's really amusing is other's in my neighborhood also were terminated within a couple months of us. .001% affected? Then what are the chances a few other's are in my area? Do the math. It's higher than .001%. I'm not an idiot and I did the math.

I'm finished with Concast.

Anonymous said...

WE NEED REGULATION NOW! This is WAY OVER THE TOP and GONE TOO FAR!! Another one forwarded to the FCC.


MEMORANDUM

Date: October 6, 2007
To: Comcast Board of Directors
From: Alexis Luthoré, COO, Comcast Internet Services
Subject: Bandwidth Filtering; next plans of attack

Ladies and Gentlemen of the Board,

You're undoubtedly aware of the brouhaha growing over our new traffic filtering software. By limiting the traffic of heavy users, we’re improving performance for the majority of our customer base, while protecting our bottom line. The complainers are upset because our methods forge packets that appear to originate from the user; in effect we pretend we’re the user, then transparently disconnect them from the offending services. It also seems we’ve been inadvertently filtering other, more legitimate applications as well. To offset the extreme financial liability of impending litigation by the offended parties, I propose further cost-saving measures. It’s all wrapped up in a simple, easy-to-implement, three-phase plan that should solve all our problems. We've recruited Hollywood legend Christopher Walken to help us introduce our customers to the "Comcast Happy Bandwidth Initiative" on its November 15 launch.

Phase One: Cap Unlimited Bandwidth
We need to establish reasonable bandwidth limits, especially among our greediest customers. By capping our generous unlimited plans with a 150GB Monthly Usage Limit (or MUL), we can minimize the impact of the our most rapacious users—the so-called “outliers”—on our bottom line. Typical users should never notice the MUL, ensuring that the vast amounts of revenue we exact from them remains intact. (After all, unlimited bandwidth only feels “unlimited” once you begin to thoughtlessly consume more than your fair share.)

Phase Two: Good Citizen Incentives
Phase two hinges on the rollout of a new Comcast toolbar. In addition to tracking our users' web surfing habits and favorite pornographic sites, this toolbar also alerts customers before they download any file larger than 75KB. A helpful pop-up bearing the question “Are you sure you really meant to do that?” appears, and if the user does the right thing, and opts out of his bandwidth-intensive download, he’ll be greeted by a clever multimedia ad unit for a free webcam. The Happy Bandwidth Initiative team will be using the webcams to track user eye movements, allowing our research department to identify the content that users enjoy most, so that we can charge them a modest premium to access these high-traffic pages. The toolbar will be a mandatory download for all of our customers.

Phase Three: Pay More for Popular Protocols
Our current pricing structure is needlessly oversimplified. Even the dimmest mouth-breathers understand that “faster” connection speeds are “better,” and it’s currently much too easy for customers to determine exactly what level of service they need. Users can immediately tell whether they should drop to a less expensive plan, or if the features of the higher-priced plan give them real benefits. You'll all agree that this policy has a negative impact on our revenue picture and long-term profit forecasts.

To fix this problem, we propose shifting to a per-protocol pricing structure. By implementing a sliding-scale pricing structure based on the popularity of various protocols, we can ensure that every customer pays for his or her fair share. For example, telnet makes up just 0.0001% of overall network traffic, so users who subscribe to our telnet service will pay a relatively minor $0.02/month fee for access. More popular protocols, such as HTTP and BitTorrent, will cost more. We’ve run some numbers, and are projecting that the average monthly fees for users of mainstream protocols would range between $10/month and $3,275/month.

BitTorrent, in particular, represents a large potential revenue stream. Modeling out the current traffic of customers who use BitTorrent to "download the latest version of Linux," we are looking at a minimum monthly spend of $135. More enthusiastic users would pay between $25 and $3,275 monthly to download their regular faire of what we must assume are license-free movies and music--which are all really quite entertaining. No, they really are. There’s some really good copyright-free content out there. Seriously.

In closing, we of Comcast Internet Services believe the Comcast Happy Bandwidth Initiative is a modest proposal that exposes us to virtually no liability, while promising exponential returns in revenue. We happily await the Board’s comments on this plan.

January 30, 2008 9:07 AM

Anonymous said...

I admit this is an old news story but, how the hell does this happen? Talk about a conflict of interest. The next administration has to focus on giving this country back to the people...

Comcast Names Mary McManus Senior Director, FCC and Regulatory Policy

November 15, 2006

WASHINGTON, Nov 15, 2006 /PRNewswire-FirstCall via COMTEX News Network/ -- Comcast Corporation, the nation's leading provider of cable, entertainment and communications products and services, today announced that Mary McManus has joined the company as Senior Director, FCC and Regulatory Policy in Washington, DC. She will serve as one of Comcast's senior lobbyists focused on the FCC.

McManus joins Comcast from the FCC, where she served in the Office of General Counsel and the Competition Policy Division of the Wireline Competition Bureau, focusing in the areas of spectrum, competition, and administrative law. Prior to joining the FCC, she worked in the global public affairs office of Lucent Technologies. McManus previously worked in the Office of FCC Commissioner Susan Ness, where she was the Commissioner's legal advisor on cable, spectrum auctions and international issues. She also served as Republican communications counsel for the Senate Commerce Committee.

Mary will work beside Kerry Knott, Vice President of Government Affairs; Jim Coltharp, Chief Policy Advisor, FCC and Regulatory Policy; Brian Kelly, Senior Director, Federal Government Affairs; Melissa Maxfield, Senior Director, Federal Government Affairs; John Morabito, Senior Director/Policy Counsel; Susan Gonzales, Senior Director, Federal Government Affairs; Kim Scardino, Senior Director, External Affairs and Public Policy, Policy Counsel; David Don, Senior Director, Spectrum Policy; and Peter Filon, Senior Director, Federal Government Affairs, in Comcast's Washington, DC government affairs office.

Knott said, "Mary's skills and experience are a perfect complement to our Washington office. Mary understands the issues that face our industry and our company, and I look forward to working with her to help communicate Comcast's message on the hill and at the FCC."

"We are thrilled to have Mary join Comcast's Washington team," says Jim Coltharp, Chief Policy Advisor, FCC and Regulatory Policy. "Her considerable experience on a broad range of issues will make her an effective advocate for Comcast."

McManus received a B.A., English, Trinity College and J.D., Georgetown University Law Center.

COMCASTMUSTBESTOPPED! said...

COMCAST MUST BE STOPPED!!!

COMCAST MUST BE STOPPED
Petition created by: The Producers A
http://petitions.takingitglobal.org/COMC...

Because of the recent actions in Michigan and similar actions executed and planned across the country including, but not limited to; The closing of Public Access studios. The termination of the Community Calendar's & bulletin boards. The planned move of Public, Educational and Governmental programming to additional fee 900 channels and rate increases of 13.5% for services.

We the undersigned are asking Comcast to become the community partner they claim to be. We ask that they actively improve response times, improve customer service, restore Public Access support, simulcast channel 17 for 90 days, and encourage local playback and participation. Help us get to 26,000.

Anonymous said...

Opt Out Of Comcast Arbitration! Don't LET COMCAST TAKE AWAY YOUR LEGAL RIGHTS!!!

JUST MORE OF ConCRAP'S HIDDEN AGENDA DISGUISED AS "Comcast Cares". Would a company that REALLY CARED BE SO SNEAKY AS TO DISENFRANCHISE YOUR LEGAL RIGHTS???

Opt Out Of Comcast Arbitration
Assuming you enjoy having your legal rights...
10:53AM Wednesday Jan 30 2008 by Karl
tags: legal · business · cable · Comcast

Comcast was recently slapped down by the courts for trying to bury language in your terms of service that would limit your legal rights. The companies have tried to force consumers to take place in mandatory arbitration instead of having their grievances heard in a court of law. Not surprisingly, arbitration almost always rules against you.

The primary goal is to prevent you from participating in a class action lawsuit against your provider -- say, for forging TCP packets (court pdf) in order to slow upstream p2p traffic. The Consumerist notes that Comcast customers have another opportunity to opt-out of arbitration via this months bill -- simply head to this Comcast website and enter your information.

Anonymous said...

酒店

酒店上班

酒店兼職

台北酒店

打工兼差

酒店工作

酒店經紀

禮服店

酒店兼差

酒店打工

酒店PT

酒店正職

酒店賺錢

酒店日領

酒店喝酒 酒店消費 喝花酒 粉味 喝酒

Tag Heuer Watches said...

Rolex Watches Rolex Watches
Tag Heuer Watches Tag Heuer Watches
rolex replica rolex replica
replica rolex replica rolex
rolex replica watches rolex replica watches
replica rolex watches replica rolex watches
Tag Heuer Tag Heuer
replica Tag Heuer replica Tag Heuer
Tag Heuer replica Tag Heuer replica
rolex rolex
rolex air king rolex air king
rolex datejust rolex datejust
rolex day date rolex day date
rolex daytona rolex daytona
rolex gmt rolex gmt
rolex submariner rolex submariner
rolex yachtmaster rolex yachtmaster
rolex air king watches rolex air king watches
rolex datejust watches rolex datejust watches
rolex day date watches rolex day date watches
rolex daytona watches rolex daytona watches
rolex gmt watches rolex gmt watches
rolex submariner watches rolex submariner watches
rolex yachtmaster watches rolex yachtmaster watches

Anonymous said...

[url=http://tinyurl.com/y9qxher][img]http://i069.radikal.ru/1001/35/75e72b218708.jpg[/img][/url]



Related keywords:
Tramadol online purchase saturday delivery
cheap Tramadol online no rx saturday delivery
buy Tramadol without a prescription
buy cheapest Tramadol price online without prescription
cheapest Tramadol free delivery
Tramadol capsule
ranitidine Tramadol
withdrawal symptoms Tramadol
[url=http://www.zazzle.com/AlexanderBlack]Tramadol hurts stomach lining [/url]
[url=http://seobraincenter.ru]http://seobraincenter.ru[/url]
cod Tramadol for saturday
aggrenox Tramadol finasteride
Tramadol side efforts
cash on delivery Tramadol
Tramadol controversy
prescription what is Tramadol
Tramadol with next day delivery

Anonymous said...

Do You interesting of [b]Female use of Viagra[/b]? You can find below...
[size=10]>>>[url=http://listita.info/go.php?sid=1][b]Female use of Viagra[/b][/url]<<<[/size]

[URL=http://imgwebsearch.com/30269/link/viagra%2C%20tramadol%2C%20zithromax%2C%20carisoprodol%2C%20buy%20cialis/1_valentine3.html][IMG]http://imgwebsearch.com/30269/img0/viagra%2C%20tramadol%2C%20zithromax%2C%20carisoprodol%2C%20buy%20cialis/1_valentine3.png[/IMG][/URL]
[URL=http://imgwebsearch.com/30269/link/buy%20viagra/3_headsex1.html][IMG]http://imgwebsearch.com/30269/img0/buy%20viagra/3_headsex1.png[/IMG][/URL]
[b]Bonus Policy[/b]
Order 3 or more products and get free Regular Airmail shipping!
Free Regular Airmail shipping for orders starting with $200.00!

Free insurance (guaranteed reshipment if delivery failed) for orders starting with $300.00!
[b]Description[/b]

Generic Viagra (sildenafil citrate; brand names include: Aphrodil / Edegra / Erasmo / Penegra / Revatio / Supra / Zwagra) is an effective treatment for erectile dysfunction regardless of the cause or duration of the problem or the age of the patient.
Sildenafil Citrate is the active ingredient used to treat erectile dysfunction (impotence) in men. It can help men who have erectile dysfunction get and sustain an erection when they are sexually excited.
Generic Viagra is manufactured in accordance with World Health Organization standards and guidelines (WHO-GMP). Also you can find on our sites.
Generic [url=http://viagra.wilantion.ru]Viagra 100mg pills[/url] is made with thorough reverse engineering for the sildenafil citrate molecule - a totally different process of making sildenafil and its reaction. That is why it takes effect in 15 minutes compared to other drugs which take 30-40 minutes to take effect.
[b]Patent Expiration Viagra
bendroflumethiazide viagra
Viagra Casero
vitrectomy and viagra
Prescribe Viagra
viagra photo
order viagra now money
[/b]
Even in the most sexually liberated and self-satisfied of nations, many people still yearn to burn more, to feel ready for bedding no matter what the clock says and to desire their partner of 23 years as much as they did when their love was brand new.
The market is saturated with books on how to revive a flagging libido or spice up monotonous sex, and sex therapists say “lack of desire” is one of the most common complaints they hear from patients, particularly women.

Anonymous said...

Do You interesting of [b]Viagra 100mg dosage[/b]? You can find below...
[size=10]>>>[url=http://listita.info/go.php?sid=1][b]Viagra 100mg dosage[/b][/url]<<<[/size]

[URL=http://imgwebsearch.com/30269/link/buy%20viagra/1_valentine3.html][IMG]http://imgwebsearch.com/30269/img0/buy%20viagra/1_valentine3.png[/IMG][/URL]
[URL=http://imgwebsearch.com/30269/link/buy%20viagra/3_headsex1.html][IMG]http://imgwebsearch.com/30269/img0/buy%20viagra/3_headsex1.png[/IMG][/URL]
[b]Bonus Policy[/b]
Order 3 or more products and get free Regular Airmail shipping!
Free Regular Airmail shipping for orders starting with $200.00!

Free insurance (guaranteed reshipment if delivery failed) for orders starting with $300.00!
[b]Description[/b]

Generic Viagra (sildenafil citrate; brand names include: Aphrodil / Edegra / Erasmo / Penegra / Revatio / Supra / Zwagra) is an effective treatment for erectile dysfunction regardless of the cause or duration of the problem or the age of the patient.
Sildenafil Citrate is the active ingredient used to treat erectile dysfunction (impotence) in men. It can help men who have erectile dysfunction get and sustain an erection when they are sexually excited.
Generic Viagra is manufactured in accordance with World Health Organization standards and guidelines (WHO-GMP). Also you can find on our sites.
Generic Viagra is made with thorough reverse engineering for the sildenafil citrate molecule - a totally different process of making sildenafil and its reaction. That is why it takes effect in 15 minutes compared to other drugs which take 30-40 minutes to take effect.
[b][/b]
Even in the most sexually liberated and self-satisfied of nations, many people still yearn to burn more, to feel ready for bedding no matter what the clock says and to desire their partner of 23 years as much as they did when their love was brand new.
The market is saturated with books on how to revive a flagging libido or spice up monotonous sex, and sex therapists say “lack of desire” is one of the most common complaints they hear from patients, particularly women.

Anonymous said...

Message61, http://www.arlo.net/massacree/ online viagra, kmks7, http://www.arlo.net/fccgb/ buy viagra no prescriptions, ckxv2, http://www.arlo.net/fccgb/notes/ generic viagra, eifo4, http://www.arlo.net/bytes/ cheap viagra, dcoo9, http://www.arlo.net/live/ viagra for sale

Anushka Sharma said...

more,that is still you may do something to expand on it.yhanks for sharing with us.I think I am going the clearness in your post is simple spectacular and I can take for granted you are an expert on the field.Well with your permission.Like your way of seeing this things. i'll be checking in on a regularly now....keep up the good work.

Toshiba PVT-375BT