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51 comments:
I WORKED FOR COMCAST 7 YEARS PRIOR TO QUITTING. I was stationed in Massachusetts where they started me at $9.00 per hour. After 5 years I topped out at $18.20. I was employee of the month twice, topped all my goals and refused for advancement a total of 12 times. I watched as lazy, unprofessional slobs went ahead of me. I was always given an excuse, once even that my wife had a good job so why should I worry? I was forced to take on call for straight pay with an unfair rotation. The company touts their great benefit package which changed constantly without notice. The clincher was when the company gave each of us 100 shares of stock, nothing in writing,and when we attempted to cash out we were told it had a 2 year time limit on it. If you ask why your service is so poor? Basically unless you are new to this company and you do not know any better you work there. Verizon workers make on average $10 per hour more than us. We are fired at whim with no recourse for everything from attire, numbers or being hurt on the job. I had to threaten with a lawyer whenever the target became me. Bottom line you get what you pay for and this company does not invest in its employees, in its technology or in good business practices. As a consumer your best bet is to go to Verizon or Apple TV.
This guys was simple fired for wanting better working conditions.
Now he can't find a job.
Comcast doesn't care about their employees.
Click here to see why they don't care
I work for comcast right now but Im a contractor.They treat us like shit,show no respect what so ever.they give their guys free cable.While all they ever do for us is give us 4-6 appt.and garbage fuckin outlets that their pussy ass inhouse guys get off at 4pm.Thanks for nothing COMCAST and GO FUCK YOURSELF!!!!!!!!
I have both heard and seen the "quality" of the work that contractors do. Getting paid by the job means dropping of the boxes and if the customer is lucky they will work. But mostly the job the contractor is paid for requiers a visit from a comcast tech to clean up the mess and get the servce working correctly.
I've been a contractor for Comcast for about 5 years and I have seen bad work from lazy in-house guys and lazy contractors. Too so easily lump everyone into one catagory and claim that they don't do thier job well is an insult to so many who do thier job well. It's shows a lack of understanding of the industry. Which by the way I see a lot of on here. As for the rant of the contractor from West Portland, I can relate to his frustration of being treated badly by Comcast, often the reason thier In-house guys get it as good as they do, which isn't always so good, is because they can dump a lot of the less desirable work on the contractors, as well as schedule late appointments that only contractors run on. There is also the fact that contractors are great for blaming bad work and bad installs on. Most In-house guys have no idea how many installs a contractor HAS to get done in a day. I know a lot of good In-house and I know a lot of good contractors. I also have seen some really lazy In-house guys who don't seem to realize that contractors also spend a lot of time cleaning up after In-house techs. This division of laborers into separate groups who feel that they are superior to the other is an old policy used by many companies. Anyway I don't have the time to write all the things I would like to say about Comcast, just remember it's not the people in any area who are bad but the system in which they function.
i work for comcast in Mass as well. Most of us are working with mandatory overtime and a pending 24/7 on call initiative. Most of us are making about 35K. Try living in Mass on that. Many get rent subsidy. we take our trucks which look like billboards home to park. they call it a perk, i think we look like idiots taking them home. I respect the contractor but in reality they are doing our work for less pay which makes our jobs unsteady. Now there is a huge union effort going on. our verizon counterparts make almost double our salry and they are given the time to do better work. we are treated like animals in a fast food restaurant and in turn we have no time to fix your problem. the management threatens our jobs if we organize yet they dont listen to us. the turnover rate is huge. they raise our cost for benefits. basically the management are a bunch of uneducated losers who have no insight into working with people or they simply dont care. i will leave for certain but i am curious to see if this union thing works out. please check out the employee log at : www.comcastworkersfightback.com.
Comcast wants your business but they have no idea what loyalty means to customers, to employees and to themselves. You get what you pay for in this world.
You have to kiss ass in Mass to get anywhere at Comcast. Basically the management is self seeking and they cater to suck ups. problem is the suck ups, fuck up and dont work. no one seems to care they just slam the ones who work. if u work hard u are stuck in the field because someone has to get it done. terrible company to work for but it could have some potential with different leadership.
All of these comments are interesting at best. Great ground to vent. However, what many dont know is: 1- Contractors do get paid by the job. However, IF the job isnt done correctly (Customers stations not coming in, internet not signing on etc.) then the contractor company does not get paid for the job at all. There is some truth that the contractors work harder then the comcast guys do. SOMETIMES. Because they get paid per JOB and not per hour. They need to find a job that pays hourly. 2- Anytime a service call is needed, it is a comcast employee that goes. NOT contractors. Contractors do a large amount of initial installs but service calls are done by Comcast. 3- Free cable. Yes. That is considered a company benefit. If you want free cable, do what the rest of the employees have done, pass the tests, ( Written and drug), interview for the position and then you to will get free cable. 4- Appointment times. WHAT? The comcast tech's work as late as 8 PM on any given day. Sure their "Assigned time" may be getting off at 4 or 6, but many many times the guys dont roll in until after 8. So those complaining that Comcast guys get off early.. Yeah good one. NOT. AND did I mention the on call techs for emergencies after hours? They dont have a plush schedule either. However there are benefits and exceptional pay to working all those OT hours. Again I say if you want that to, get a job. 5- People complaining about hold times. HELLO. Have you called your bank lately? Your insurance company? OR try this one, perhaps there is a weather related storm and everyone and their brother is calling in to make sure that they are included in the outage. Get a grip. There are other options. Lots of them. Check to see when your direct tv prices go up. Especially after that space ship looking dish on the roof doesnt work, try paying 100 bucks for a service call a couple times. Even better, AT & T who knows nothing about cable. Try asking one of their reps what channels come in the package. Now THAT is a hold time!!
Oh and finally, for those complaining about the phone service. DUH... Once Comcast is made aware you have an issue, they will be out that day , or perhaps the next day at the latest to fix the problem. Can you spell FCC ??
Look at the big picture here. Find something different to complain about. If you dont like it. Change it.
how does comcast's dick taste?
Try doing your jobs and you won't see slobs and other people passing you up!! You all are clueless if you think every situation in every work place is going to be fair!Life's a Bitch!! People should remember they are working for someone, it's not the other way around. If you want more, go to school, get an education and then you can run your own business. So you can also have ungrateful chumps work for you that want something for nothing and ask a group of pimps represent your group because you can't speak for yourselves.But I guess it is easier to attack Big Brother than to look at yourself.
Peace,
Reality check
Contractors do service calls I know I have done many, shows how little you know to say that we don't, and In house guys do not stay out as late, ever heard of overtime? you don't have tp pay it if you pay by the job. Also most contractors I know want to get hired as employees of comcast in fact when they answered the ad in the paper for cable installers that's what they thought they were getting. As for the guy who said peope should bitch and we should all be grateful, good thing the labor movement in this country has never had that attitude, workers have the right to say what they want to improve thier conditions, after all it's the worker, contractor or In-house, who carries the work load of the company and the country. telling people to shut up and deal with it and be grateful and if you don't like go somewhere else is ignorant.
First off contractors do roll back on trouble calls. If something goes wrong we do roll back that day (for free). We also give the subs our phone number just in case anything goes wrong. A lot of the roll backs go undetected to you inhousers. The thing we don't do that you do is after install is complete, you schedule a pointless outlet or drop that is 1: not needed and/or 2: sub is completely unaware of. Who gets these jobs? Us. Therefore our tech number is the last one on the account. That way you can wash your hands of any f#ckups you might have done.
You talk about on call do you. How often are you on call? Once a month. How often do you actually have to go out while on call? Every other month. Not only that you get OT the entire time you are oncall. You get paid to stay home and bone your wife.
Also, we are not a random bunch of uneducated slackers. We employ a few ex-inhousers who switched sides because they believe in integrity. If you take pride in your work and want to make decent money you work for a contractor. If you want to mosey on through your 60 unit day and dump your P.M. because it takes you 2 hours to run an outlet, then you go inhouse. The reason we complain about being out late is because you wont honor your own self implied no home rule when it comes to contractors. You expect us to sit in their driveway from 2:00 P.M. till 6:00 p.m. just incase they get home within their 4-6 timeframe. Like you said, "we get paid by the job". You expect us to waste 3-4 hours out of our day not making a penny while you have already been home and had dinner.
Don't get me started on your direct sales people either. Now that is a random bunch of uneducated people.
I up until last friday jan 18th 2008 was an employee of Comcast. I quit my job basically because I couldn't take anymore bitching from customers. I, Yes I, was one of the evil customer service reps who would hang up on people and finally got caught for it. The funny thing is they let me quit before they could submit the investigation and now I am still elidgeable for rehire. I didn't really start this blog to get heat for it but I want some of you to know in the end why, I got to be this way. At Comcast in Jacksonville, FL is not really that bad they pay decent wages $11 dollars an hour for the first year was ok. I was in the retention department for 6 of those months and it was considered a promotion. The pay rate stayed the same even though it was a promotion and the only other positive was we got to have the opportunity to sell and get commission out of it. If you think about it what kind of ass would ask you to sell to people who were so pissed off they wanted to say "To hell with comcast I'll take dish". But they did. ALso if we retained 1% above the department average we were elidgeable for a $300 dollar bonus for around 3 months which they then took away completely and decided that even the people that were 30% below the department average were the same as everyone else and gave us all $150. Now I'll explain why your on demand doesn't work, or only works part of the time during none peak hours (5pm-11pm) it is partially because of the load on the servers partially becuase of the noise traveling back up the line. Allow me a moment to explain. we have several head ends throughout the city that supply the feed through even more hubs, when then filter down to even more silver boxes called nodes. from there they filter down to thousands of little green boxes out in front of your house called taps. if say a directv or dish person comes to switch service from comcast to one of their services and cuts the line before we can disconnect at the tap this causes noise(cause by dishwashers, tv's, basically anything electronic) to get into that line and follow the line through the tap all the way into the hubs and then filter down into your homes. bad taps, and loose connections in the home can do the same thing. from the hubs that noise get's amplified and sent all the way back to your box where too much noise = NO ON DEMAND. With that being said it will always be a constant battle to get it working and fixed and will never ever be 100%. that is the explination we recieved from training for on demand and we were never to tell our customers this. Basically if you read this through stop bitching about on demand it's on all comcast's fault and it does come as part of ANY digital package that you do not pay any additional for. yes it sucks that it doesn't work but nothing in this life is 100%. however there are things that are in your control that you need to know about. 1. Comcast has decided that they lost too much money and is going back over at least the past year and anyone who was given a promotion they were not "ellidgeable" for is being taken away with NOTHING to be given to the customer in lew. 2. Comcast will fire their employees for making much smaller mistakes than I was making such as empathising with customers and actually giving them promotions. people are being walked out the door for simply saying that taking away the customers promotions are not fair. it is very stressful for them and you. I say that Comcast must be brought to justice and they need to be driven out just as at&t way back in the day. If you wish you can leave comments for more info and ask any questions. I will not hide from them and will give any info away that will help you customers out. I know how to get promotions at least in Jacksonville, FL so if you are patient with me I will respond with whatever is available at the time. p.s. I'm sorry if you were ever hung up on by me in the future you can be assured it will never happen again. p.s.s. I firmly believe comcast does not care about it's customers or it would not put people in the position it does and then take EVERYTHING AWAY
A buddy of mine turned me onto this blog for some laughs (the 'contract' in the Oct '07 employee archive). I saw this most recent section and had to add my 2 cents.
I'll start by saying I am no longer in the CATV business. Haven't been for a few years. I spent several years in the PDX market working both in house and as a contractor. I've also contracted for another provider (Charter) as well as for satellite providers (DirecTV and Dish). There are quite a few people in the Portland market who would still recognize my name. Does any of that really matter now? Nope. But I can give some perspective to a couple of the posters here.
To the in house vs contractor posters: get over it. I've worked both sides of the equation. As a contractor I cleaned up in-house messes. As in-house I cleaned up contractor messes. As both I cleaned up messes from my own "side". I did "shit work" on both sides as well. There are amazing techs, alright techs and people who should never touch a crimp tool and they exist on both teams. You will work long hours on both sides if times are busy.
If you are a contractor who complains about getting paid by the job then you are either
a. slow
b. have lots of callbacks.
If you are in-house and complain about your hourly wage then either
a. See when your next raise comes
b. Find a new job. Seriously, Comcast has shareholders to appease. They are going to compensate the minimum amount they think they can to keep people around.
You guys(in-house) get excellent benefits, an absolutely OBSCENE amount of paid time off, and many other perks. Let's be honest here, the installation/repair side of catv/hsi/dv is not rocket science. You can't expect to get paid like a rocket scientist.
Unionizing is a joke. Unions do nothing but mandate expensive mediocrity. If in-house in every single system unionized do you know what would happen? Comcast would most likely lay off 50-75% of its front line and give that work to the contractors. Think I'm wrong? Track down one of the old in-house audit techs. Unions are one of many reasons alot of our manufacturing has moved to China.
I encourage both sides to try buying your own rig (you all drive company owned ones) and subcontract for a satellite co. Workload varies greatly by season and while the per-job pay is better, you may end up putting 800-1000 miles on your rig a week. If that's not enough, enjoy the nightmare that is invoicing. Or, you could go work for Ironwood(DirecTV contractor), which from what I hear is kinda like contracting for Comcast while being jabbed in the eye with a red-hot fire poker. Working for Comcast isn't really as bad as you think. If you really can't stand it then do what I did and move to a new, more lucrative line of business. Crying on a blog does nothing to help you.
Regarding the CSR/DS staff. They are no worse than any other in this business. In fact I'd go so far as to say they (at least in Portland Metro) are well above average. Get on the phone with DirecTV CS if you don't believe me. Prepare to work on your SE Asian dialect.
I could go on but this has gotten way too long already.
Best of Luck,
D
Crying on Blogs is kinda the purpose of some of them isn't it. If you don't want to read about people bitching about Comcast then don't come to this web site. I think it's great that we have a place to vent and a place were you might actually get some perspective into the other person's view point either,customer,or installer, or callcenter. So please stop writing about how everyone should stop bitching on a website that is built for that very purpose. Stop coming here if it annoys you. Besides I'm sure you never ever once complained during your stint as an installer did you?
Bob...
Wow...this company will stoop to whatever level it takes.
This post is clearly from either from a Comcast hired Union Buster or a company representative and may be in violation of the law. Is it possible to remove the post and forward it to the National Labor Relations Board?
Thank You.
***Anonymous said...
A buddy of mine turned me onto this blog for some laughs (the 'contract' in the Oct '07 employee archive). I saw this most recent section and had to add my 2 cents.
Unionizing is a joke. Unions do nothing but mandate expensive mediocrity. If in-house in every single system unionized do you know what would happen? Comcast would most likely lay off 50-75% of its front line and give that work to the contractors. Think I'm wrong? Track down one of the old in-house audit techs. Unions are one of many reasons alot of our manufacturing has moved to China.***
...Sigh
***Anonymous said...
Crying on Blogs is kinda the purpose of some of them isn't it. If you don't want to read about people bitching about Comcast then don't come to this web site. I think it's great that we have a place to vent and a place were you might actually get some perspective into the other person's view point either,customer,or installer, or callcenter. So please stop writing about how everyone should stop bitching on a website that is built for that very purpose. Stop coming here if it annoys you. Besides I'm sure you never ever once complained during your stint as an installer did you?***
Of course I've complained. Did it do me one iota of good? Nope. Sure this is a complaint forum and Comcast apparently has responded to customer complaints on here. I highly doubt that someone from Comcast is going to call anyone from this section up and give them a $10/hour raise for posting. Front line techs can and have been put into production after 2 weeks of on the job training. Granted the finer points of RF installation take time to learn, but is that worth $30+/hour in today's market? No.
This isn't a me bashing you post. This is the "perspective" this blog is for. Unhappy consumers can take their money away from Comcast. Unhappy workers can take their time/effort away by finding more gainful employment. It's available if you're willing to look and maybe take some time to increase your own skill set. Hell, I'm a 29 year old college dropout and I found employment that affords me and my family a very nice (not wealthy, but comfortable) lifestyle. And no, I'm not a pencil pusher; I'm blue collar front line just like you folks.
The fact that my perspective doesn't agree with yours makes it no less valid.
***Anonymous said...
Bob...
Wow...this company will stoop to whatever level it takes.
This post is clearly from either from a Comcast hired Union Buster or a company representative and may be in violation of the law. Is it possible to remove the post and forward it to the National Labor Relations Board?
Thank You.***
It's interesting that anyone who doesn't have a favorable opinion of unions is immediately a "Union Buster." I assure you I am just a "normal" guy with an opinion. However, I'm flattered that you found my post well written enough to think that it was from a hired professional. Do you think there's any chance I could get some money out of Comcast for it? :)
PS: The "contract" I referenced in the quote you made was the Technician/Customer one that a tech wrote. Such provisions as "cleaning up the 2 foot pile of cat shit next to where you'd like the outlet" were included. I found it humorous as a former field tech and encourage you to read it as well. It had nothing to do with unions.
Peace,
D
I worked for Time Warner Cable for several years in the commercial services dept. We were tops in sales and support building loyal and very satisfied customers who generated extremely nice revenue for TWC. Comcast took over our system through the Adelphia Cable deal and total destroyed our market, our customer base and our reputation. Thankfully, I resigned to begin a new career with another company and it was the best business decision I ever made.
Comcast is an empire that is run by Brian Roberts from Philly and he pushes down his agenda and thou shalt not question his authority.
The division GM's and Directors are simply puppets doing the bidding of Mr. Roberts (younger Roberts that is).
Comcast boldly claims they are the 2nd largest Internet provider in the U.S. and the largest Cable company in the U.S.
What most people don't realize is Comcast growth to this level is largely due to the numerous acquisitions they have made over the years of smaller cable operators (MSO's).
Comcast did make one smart decision a short while back and hired Bill Stemper away from Cox Communications to head up the Comcast Business Class roll out. Oh by the way, Comcast has failed at launching Commercial Services two other times. Maybe third time will be the charm. Unfortunately, Mr. Stemper is finding out quickly that Mr. Roberts is king of Comcast and must do his bidding. There are other former Cox execs that Comcast has hired to help launch their Commercial Biz, and they don't speak about it publicly, but they are very frustrated with the corporate B.S. handed down from the castle in Philly.
Around my workplace...several of us have horror stories about our experiences with Comcast's poor customer service. We eloquently refer to our experiences as being "Crapcastic!"
I currently work for Comcast by way of a call center ( open 24 hours EVERY SINGLE day ) and my god I can not believe a company this bad stays in business. Not only do the customers services not work, but for the past three weeks our programs have been going down for hours on end.It is really sad how you have to sit on hold for hours just to be told " sorry our systems are currently updating" Which is utter crap they crashed.I am in the billing department and our hands are tied when it comes to most things like something as simple as a downgrade nope we have to send you to retention (which closes at 9pm) You deserve a credit for a month or two of service well, you call after 5 pm and for each state we have a different total amount we can give you most are $50 or less. You have a pay-per-view hold but made a payment too bad, that hold stays on your account for 24 hours or longer (depends on if the people at local offices want to do their jobs and 9 times out of 10 they don't)I do not have access to dispatch so I can not send a tech out if it is an emergency (apparently there are techs for that something I dont believe considering local offices close no later then 7pm)No my supervisor will not call you back nor will I, we are not authorized by Comcast to do so.
Not all reps hate the customers and hang up on you on purpose. Sometimes we do, I do too especially if I am being screamed at by a customer who's service has been shut off because they have not paid in four months!
If your service sucks (who am I kidding of course it does) Do not threaten a rep that you are going to drop it JUST DO IT. Stop fooling yourself it is not going to get better.
Some things customers should know...
The automated payment line does not work and I get the sneaking suspicion you will be charged a fee when you shouldn't be.
You will be disconnected for an amount as small as 15 bucks..Ive seen it
If a rep tells you someone has to come out to your house to pick up the equipment when you cancel your service and it will cost you money ... They are lying to you.
If you ask for a receipt when you go into your local office they are REQUIRED to give you one.
Reps can waive fees as long as they are not built into the program.
Reps are instructed to ask for the last four digits of your SSN and yes you have the right to refuse. We have other questions we can ask in order to verify.
If you cancel your service it is a good idea to check back a week or so later to make sure it has been closed. Some have been left open for months!
Your VOD, don't call in about it just unplug the power / electric cord for two minutes to manually reset and then leave it alone for 15mins.
If you make payment arrangement and there is not pending disconnect date on your account you have to call back to have it pushed back or you will be disconnected..
If your service is out for over 24 hours you are entitled to a credit.
If you call after 5pm you will not get your local office you will be rerouted to the "national office" which is in another state or another country and they can do squat for you.
Some cable boxes are severely defective and will order adult movies repeatedly at the top of the hour or on the half hour exactly Or if you have a teenage son, same thing applies
If your are having an outage dont call in and ask when it will be fixed because the reps have no idea
Do call in to report it, it helps
If you are married or live with someone have their name added to the account to solve problems before they start.
Now here are somethings that may sound stupid but you should know as well..
If your electricity is out don't call in to ask why your cable wont work...
If your cable box / green box's outside or pole catches fire DO NOT call Comcast first get a fire extinguisher or call the fire department.
Hmmmm...I Must have hit a nerve!
>>>Anonymous said...
It's interesting that anyone who doesn't have a favorable opinion of unions is immediately a "Union Buster." I assure you I am just a "normal" guy with an opinion. However, I'm flattered that you found my post well written enough to think that it was from a hired professional. Do you think there's any chance I could get some money out of Comcast for it? :)<<<
Don't flatter yourself or put words in my mouth, it wasn't that well written. I do not consider you, nor Union Busters, remotely close to a "hired professional." Don't quit your day job. It's very suspect that you "just happen to have an opinion on Unions", especially considering there is an initiative underway to unionize Comcast. One would have to be very close to the situation to know this. It's also common knowledge that Comcast and the Union Busters they have hired, monitor these boards and comment, spreading their brand of propaganda.
>>>I assure you I am just a "normal" guy with an opinion.<<<
If you have no issue with Comcast, currently work or have ever worked for Comcast, then why are you posting and what is your agenda? Because (as you put it) "A buddy of mine turned me onto this blog for some laughs." If this is the case you have way too much time on your hands and need to get a life.
>>>I'll start by saying I am no longer in the CATV business. Haven't been for a few years.<<<
>>>You guys(in-house) get excellent benefits, an absolutely OBSCENE amount of paid time off, and many other perks. Let's be honest here, the installation/repair side of catv/hsi/dv is not rocket science. You can't expect to get paid like a rocket scientist.<<<
SO...WHEN ARE YOU APPLYING FOR EMPLOYMENT WITH COMCAST??? The picture you paint is so ROSY, why, you WOULD BE A FOOL NOT TO WORK HERE, RIGHT?
Your post is disingenuous at best, and clearly trying to subliminally suggest how good Comcast employees have it. It's not passing the smell test my friend, and please don't take it personally that you're busted. There are many other postings from various sites that are being forwarded to the NLRB for investigation.
Best of Luck
P
This is great!
***Anonymous said...
Hmmmm...I Must have hit a nerve!***
Not really, you're the one who got all bent out of shape thinking I'm some sort of union buster. I found it pretty funny actually, and responded in kind.
***Don't flatter yourself or put words in my mouth, it wasn't that well written. I do not consider you, nor Union Busters, remotely close to a "hired professional." Don't quit your day job.***
I guess this means we can't be friends then...
***It's very suspect that you "just happen to have an opinion on Unions", especially considering there is an initiative underway to unionize Comcast. One would have to be very close to the situation to know this. It's also common knowledge that Comcast and the Union Busters they have hired, monitor these boards and comment, spreading their brand of propaganda.***
Oh yes, I'm VERY close to the situation. The reference to unionizing and link in post 6 of this section had NOTHING to do with my knowledge of unionization plans. I already knew due to my neural link with the Comcast union buster mothership. Hey, where'd you get that snazzy tinfoil hat anyway?
***If you have no issue with Comcast, currently work or have ever worked for Comcast, then why are you posting and what is your agenda?***
Apparently my original post wasn't clear enough. I'll simplify for it for you and even add more detail.
I am a former technician in a Comcast market. I worked in the Vancouver, WA system from the latter part of 1999 until 2003. I started out with a contracting company (Prince) and later went in-house. Most of my time was spent working in an AT&T shirt but I did experience the Comcast acquisition. I was let go from Comcast for (in my opinion) largely political reasons, although I do claim some fault as my own. I spent most of my time doing broadband I/R but was also telephony trained. I was one of the most knowledgable techs on the team as far as computers/networking went and many of my coworkers were like "WTF?" when I was let go. I could drop alot of names here of people who would vouch for my story as I still have quite a few friends on the inside and even more people who would at least remember me.
There, my personal Comcast experience. Are you happy? I've got plenty of reason to hate Comcast, but it's not worth my time to.
***Because (as you put it) "A buddy of mine turned me onto this blog for some laughs." If this is the case you have way too much time on your hands and need to get a life.***
Since you obviously can't read or research I will provide an address for you. It is to another page on this blog.
http://comcastmustdie.blogspot.com/2007/10/employee-confessions.html
Scroll to approximately 2/3rds of the way down the page and look for the post that begins "Dear Customers" (its froma a tech). If you've ever been a field tech you'll laugh your ass off. If you're just some tool who sits on this blog and looks for "union busters" you won't get it. One of my Comcast tech friends sent me there for a good laugh. I found the idea of this blog interesting and decided to read some of the more current entries. I'm sorry if that means I need to get a life.
***SO...WHEN ARE YOU APPLYING FOR EMPLOYMENT WITH COMCAST??? The picture you paint is so ROSY, why, you WOULD BE A FOOL NOT TO WORK HERE, RIGHT?***
Well, considering I'm blackballed from Portland metro, I don't think I will be. It -wasn't- a bad job when I had it. I made more money as a contractor, but the benes I had as in-house were nice. Hell, the FIRST POST on this section says the guy went from $9/hr to $18/hr in 5 years. How many jobs are out there where you can double your starting pay in 5 years without signifigantly changing job duties?
***Your post is disingenuous at best, and clearly trying to subliminally suggest how good Comcast employees have it. It's not passing the smell test my friend, and please don't take it personally that you're busted. There are many other postings from various sites that are being forwarded to the NLRB for investigation.
Best of Luck
P***
I'm not trying to subliminally do anything. I'm telling you straight: For what it is, front line for Comcast is a good job. It's not the best you can do, but I've worked far worse ones. Would I try to support a single income family on it? Nope. Let's face it though, it's entry level work. Approx $20/hr+benefits (what a couple of my buddies make) isn't bad for that.
I'm gonna turn the tables for sec here and say that you're probably just a union rep who'd like some more dues coming in. Frankly, I'm not interested in my cable bill going up to feed your wallet.
But please, continue to jump up and down and scream at me because I have a differing opinion than you. Request my posts be removed or reported to the NLRB. Hell, have Bob run my logged IP address and maybe hire a PI to see who I *really* am. -cue dramatic music-
Cheers
D
>>>Most of my time was spent working in an AT&T shirt but I did experience the Comcast acquisition. I was let go from Comcast for (in my opinion) largely political reasons, although I do claim some fault as my own. I spent most of my time doing broadband I/R but was also telephony trained. I was one of the most knowledgable techs on the team as far as computers/networking went and many of my coworkers were like "WTF?" when I was let go.<<<
Unfortunately, many dedicated, well trained, highly competent employees who were valuable assets to the company have experienced the same fate due to the politically charged environment that Comcast has fostered and allowed to thrive. The best and the brightest don't always advance to the detriment of both the customer and the company. This serves to deflate morale, compromise productive employee performance, and largely the reason why employees are on the offensive for better benefits and working conditions. Many unsafe labor practices, and labor law violations (techs over worked to the point where if they choose to take a lunch while attempting to complete their days work are written up) have become so common place, the Attorney General and OSHA are now investigating the company. Not such a great deal now, is it? Perhaps if you had the benefit of union representation, you might still be gainfully employed there.
(It's been along time since you were here, pal)
>>> Frankly, I'm not interested in my cable bill going up to feed your wallet.<<<
Your comment regarding union representation in direct correlation to rising cable rates display an amazing lack of understanding or even outright ignorance. Verizon is a union company, yet they have invested billions of dollars in FiOS, and now offer a superior product at a lower price point than Comcast. How do you reconcile that fact? Is it an oxymoron, moron? The astronomical, unwarranted salaries of Comcast has far more to do with the cost of service than any union could. Question: how many employees beneficiaries will receive compensation for 5 YEARS after they "are no longer with the company"?
(and since you like to read and CLAIM to be the EDUCATED one)...
Major Shareholder Wants Comcast CEO Out
IN a move sure to outrage shareholders, Comcast has decided to keep paying the salary of founder Ralph Roberts for five years after he dies.
http://www.theinquirer.net/gb/inquirer/news/2007/12/31/comcast-founder-paid-dead
http://www.multichannel.com/article/CA6516224.html
Nope, not a union rep. But will not stand by and let a company with such a long and storied history of labor abuse put the Comcast spin on things.
(a few more items for you to peruse)
http://www.comcastworkersfightback.blogspot.com/
http://www.jobvent.com/companyBrowse.php?CompanyID=269
(please calculate the positive vs. negative comment ratio)
Report: Comcast Drives Down Wages, Bullies Workers
http://www.aflcio.org/joinaunion/voiceatwork/ns06242004.cfm
http://www.comcastwatch.com/index.html
Comcast Faulted Over Pay
May 24, 2007
Some union members at the annual meeting raised questions about executive compensation.
Scenes of class warfare dominated Comcast Corp.'s annual meeting yesterday as union members complained about what they say is poor pay, especially compared with the multimillion-dollar packages of senior company executives.
Unions represent just 2 percent of Comcast's 90,000 employees, but their members constituted the majority of questioners at the meeting at the Convention Center in Philadelphia.
"I find myself fighting for my family the way I fought in Iraq," said Chicago employee Jose Hill, who said he served in the Army in 2003.
I know I've given you a big homework assignment...try not to get your panties in a bunch. It's the weekend and you have plenty of time to finish it.
-cue bell ringing-
School's out.
***Unfortunately, many dedicated, well trained, highly competent employees who were valuable assets to the company have experienced the same fate due to the politically charged environment that Comcast has fostered and allowed to thrive. The best and the brightest don't always advance to the detriment of both the customer and the company. This serves to deflate morale, compromise productive employee performance,***
So we agree there.
***Your comment regarding union representation in direct correlation to rising cable rates display an amazing lack of understanding or even outright ignorance.***
Are you so naive as to think that if Comcast's labor costs increased by 25% (hypothetical number) that they wouldn't pass that cost along to the consumer? Just because the workforce unionizes doesn't mean the whole bureaucracy is going to suddenly change. Where's my lack of understanding?
***Is it an oxymoron, moron?***
Cute. Come up with that all by yourself?
***(and since you like to read and CLAIM to be the EDUCATED one)...***
My comment as to your reading ability stemmed from the fact that you seem unable to comprehend some of the things I've said in my posts. Instead, you quote one line of a paragraph, take it completely out of context, and then throw insults ("ignorance", "get a life", etc). You did yet it again with the above quoted line. That makes you either blatantly dishonest (if it's intentional) or just a bit slow on the uptake. I'm undecided as to which it is.
***Major Shareholder Wants Comcast CEO Out***
Old news, its all over this blog.
***http://www.comcastworkersfightback.blogspot.com/***
Read it before I ever posted here. Every other post is some dopey union slogan.
***http://www.jobvent.com/companyBrowse.php?CompanyID=269
(please calculate the positive vs. negative comment ratio)***
The first post on that site (dated 1/24 from MA) Says "I cant say that its the worse place in the world to work, but they definitely do expect miracles out of us." Sounds like most people's self-description of their jobs. People also generally are more likely to feel compelled to write about negative experiences than positive ones. (Take this blog for instance.)
***Report: Comcast Drives Down Wages, Bullies Workers
http://www.aflcio.org/joinaunion/voiceatwork/ns06242004.cfm***
The AFL-CIO site? Well, they'd NEVER give biased information would they?
***http://www.comcastwatch.com/index.html***
***Unions represent just 2 percent of Comcast's 90,000 employees, but their members constituted the majority of questioners at the meeting at the Convention Center in Philadelphia.***
Interesting...
***I know I've given you a big homework assignment...***
Finished.
***-cue bell ringing-***
This is at least the 3rd time you've copied my posting mannerisms. I'm assuming it's an attempt to mock me. Try to be a little more imaginative.
***School's out.***
That's too bad. Maybe when school starts again we can talk about how the entire point in my original post was lost on you. Also we can work on your aforementioned reading abilities.
D
here in massachusetts there is a major effort to organize our labor. Comcrap took over ATT about 6 or so years ago. You are correct. they have no defined pay scale. they use a matrix type of thing to supposedly assess you annuallly. truthfully it is designed for failure. the middle management are a bunch of uneducated monkeys that arbitrarily assign raises. in my FMA we promote the lazy, unproductive worker to the few positions that arise. The hardworkers tend to get bombed with work while the select few deal with far less. The rules change daily, our management touts that 'there has never been a layoff at Comcast'. The reality is that they find reasons to fire people at will. If you do not threaten them with human resources, lawyers, going to their bossess etc then they will tailor your writeup until it is something that sticks. either way you are screwed because if you buck them they fuck you. Benefits? really look at your benefits. the cover looks the same but between the lines they change and give you less of a medical plan for your money. your out of pocket expenses keep rising. every 'open enrollment period' brings more out of pocket cost for you the employee. They even gave all of us 100 shares of stock at one point and put a time limit on when we could redeem it but never told us. Many went to redeem at a later date and they found out that it had expired. As a technician in the field you are only as good as your customer. If anyone calls in your truck or is displeased you are screwed and take out the boxing gloves or you are gone. This company is up to its ears in employee misery, wall street heat and legal issues. A union would be a positive step in the right direction. I feel bad for you that Comcrap has taken you over. Crap it is. Check out Comcastmustdie.com. It offers more insight as to what this company is really about. Start looking for another job or unionize it is the only future we have.
I just want to say that must of us in Portland think that the post by "D" shows what an uneducated ignorant anti union right winger we all know him to be. The fact that he was dumb enough to work for Ironwood proves that. It's funny how the perception of unions has gone in this country. Yes there are many that could use big improvements and that a lot to comment on there, but protecting workers and getting them a bigger peice of the pie is something all workers should agree on. Unionzing is not stupid like "D" seems to think it is. it's neccesary for workers to stand together, really the argument should be over how we work together. Of course our very own will turn against us and back the company, it's been going on forever, some slaves love their masters. By the way "D" your a cocksucker too bad you can't vote for Bush again.
Blah blah blah, uneducated, ignorant, anti union... If you actually knew me youk might think differently, or maybe not.
Right winger....nah not really, in fact I don't think I ever brought politics into this.
Go back and read my original post.... I never worked for Ironwood. I knew some folks who worked there, that's it.
I don't know how more simply to put this: If your job sucks, find a better one.
If you can't adapt to a changing marketplace, then stay happily in your dead-end job. But don't come asking for more money for semi-skilled labor. We trained people with 0 experience for 2-4 weeks and put them in a truck when I did this. Today RF is still RF, PC installs are easier, and eMTAs work better than RSUs. That's no $30/hr job.
If Comcast is SO bad of a place to work that they can't keep good techs around, then they'll have to change. That's good for the next guy because he'll get a better job. It's good for the guys who quit because they already went and found a better job.
The "slaves who love their master" are the people who would rather sit and cry about poor treatment than go out and try something new. You're tied to that place, not me.
To all those guys out there who bust their ass as contractors (and in-house) and do -good- work, hats off to you. There are places around who are looking for folks with your background if you want to try something new. They pay well. Think of a related career field to cable like home theater, networking, commercial telephone systems, broadcast studios, satellite tv (if you subcontract and get good routes) etc, Then pick up a phone book or Google. The worst someone on the other end can say is "no".
***By the way "D" your a cocksucker too bad you can't vote for Bush again.***
I can't think of a better way to end your amazingly intellectual post than with that line there. Good job!
I'm done with this place. Have fun with your union.
D
"I'm done with this place. Have fun with your union."
That's his way of saying I'm insecure and have to have the last word because only my opinion counts.
"Screw you guys, I'm going home"-Eric Cartman.
Good Bye "D" I'm ready to read something else, thank you for letting it go with such grace.
Have YOU signed your card yet? "Time" to have a say in OUR future.
Copied from Yahoo...
http://www.oregonlive.com/business/orego...
Oh, yeah...tell me this isn't going to piss a lot of people off! Is this what Roberts meant when he promised to improve the "COMTASTROPHE" called customer service? Let me get this straight...COMCRAP doesn't want to provide what customers want, a la carte channel choices...but will provide customers with a la carte customer service??? Guess they have to make up for the RGU's they're losing to Verizon somehow!!
Comcast to charge for bill payments with live phone operator
Sunday, January 27, 2008
Talk isn't cheap, especially when it comes to Comcast Corp. customer-service agents.
Starting March 11, the cable company will charge $3.99 to customers who want to pay their bill over the phone through a live operator. Customers can chat up the computerized version for free.
The fee is on top of a 7 percent rate increase that the cable company announced last week. On March 1, the 70-channel standard service will cost an additional $3.51 a month in the Portland area -- for a total of $54.40.
Theressa Davis, a Comcast spokeswoman, pointed out there are still several ways folks can pay bills for free.
Customers can pay online, visit the company's service centers throughout the city or mail bills. They also can inquire about their bills and -- if they ask -- be transferred to the computerized operator before they're be billed for the call.
"There are a good number of options out there for customers," said Davis, adding that paying bills by phone with a live operator is one of the least popular options.
Still, a few callers to The Desk say they feel more comfortable talking to real people. It's a luxury, it seems, that comes at a cost.
At least you've been warned. Remember, companies must be clear with customers about fees they charge. Your bank toss a fee your way? Ask for a copy of the fee schedule and be sure the fee is listed.
Don't think you were alerted to the fee in a contract or other correspondence? Ask for a waiver or refund. If you run into trouble, call the attorney general's office of Oregon (503-378-4400) or Washington (360-759-2100) for guidance or to fill out a consumer complaint.
Thanks for reading. That'll be $2.79.
-- Laura Gunderson
Beware if you work for Comcast!
I went to work for Comcast 5 years ago. I relocated from another state where I work for the local Cable company as a supervisor.Even though I had 13 years of experience I had to start at the bottom at $9.00 hr if I wanted the job. Knowing I would move up quickly given my experience I took the job. It took me 5 years to make supervisor and a $50,000 annual salary. But wait.....theres more! One day I left work and visited a friend and then went to a local Denny's before traveling an hour home. Admittedly, there was about a 6hr time span between all this. About 2 weeks later I was fired for breaking the companies vehicle policy and allowing a subordinate do the same. Yes, I realize how rediculous it sounds,there must be something more no one gets fired for going to Denny's. But I did!
So did the other technician.
I had a perfect record with the company, called in sick only once in the 5 years I worked there. Came back early from surgery for the company. Still lost my job!
Comcast cares NOTHING! about the employee......so again beware!
I am a technician at this (Comcast) toilet of a company. I have never seen a company more dedicated to keeping the 'little' guy little as they do. When I first started, I thought I had stumbled into a gold mine. Now, after 4 years, I realize that stumbled into a pile of poo...a fresh one....the hard to get off your shoes kinda pile of poo. It's not the work, it's the management. Anyone less than management is considered expendable. They'll always find a new shlep to do their dirty work. I've seen some of the best people lose their jobs for going against the grain. They set us up to fail with unreasonable metric goals. I have, with the exception of sales, met or exceeded my metrics for the past 3 years. What do I get for my efforts? A lousy 2-3.5 percent raise per year. That doesn't even cover the cost of living increases. They do, however, raise customer costs every year claiming that are offering more. I get free cable, but believe me, I work for it and pay for it in more ways than one. Comcast Cares....about Money, and that's it. I'd like to apologize to the countless customers I've met in the past and lied to about the value of their services. Truth is, I was more worried about my numbers for that day than what their problem was. I'm not the first and I won't be the last to move on. Western Mass...It's Craptastic!
WE NEED REGULATION NOW! This is WAY OVER THE TOP and GONE TOO FAR!! Another one forwarded to the FCC.
MEMORANDUM
Date: October 6, 2007
To: Comcast Board of Directors
From: Alexis Luthoré, COO, Comcast Internet Services
Subject: Bandwidth Filtering; next plans of attack
Ladies and Gentlemen of the Board,
You're undoubtedly aware of the brouhaha growing over our new traffic filtering software. By limiting the traffic of heavy users, we’re improving performance for the majority of our customer base, while protecting our bottom line. The complainers are upset because our methods forge packets that appear to originate from the user; in effect we pretend we’re the user, then transparently disconnect them from the offending services. It also seems we’ve been inadvertently filtering other, more legitimate applications as well. To offset the extreme financial liability of impending litigation by the offended parties, I propose further cost-saving measures. It’s all wrapped up in a simple, easy-to-implement, three-phase plan that should solve all our problems. We've recruited Hollywood legend Christopher Walken to help us introduce our customers to the "Comcast Happy Bandwidth Initiative" on its November 15 launch.
Phase One: Cap Unlimited Bandwidth
We need to establish reasonable bandwidth limits, especially among our greediest customers. By capping our generous unlimited plans with a 150GB Monthly Usage Limit (or MUL), we can minimize the impact of the our most rapacious users—the so-called “outliers”—on our bottom line. Typical users should never notice the MUL, ensuring that the vast amounts of revenue we exact from them remains intact. (After all, unlimited bandwidth only feels “unlimited” once you begin to thoughtlessly consume more than your fair share.)
Phase Two: Good Citizen Incentives
Phase two hinges on the rollout of a new Comcast toolbar. In addition to tracking our users' web surfing habits and favorite pornographic sites, this toolbar also alerts customers before they download any file larger than 75KB. A helpful pop-up bearing the question “Are you sure you really meant to do that?” appears, and if the user does the right thing, and opts out of his bandwidth-intensive download, he’ll be greeted by a clever multimedia ad unit for a free webcam. The Happy Bandwidth Initiative team will be using the webcams to track user eye movements, allowing our research department to identify the content that users enjoy most, so that we can charge them a modest premium to access these high-traffic pages. The toolbar will be a mandatory download for all of our customers.
Phase Three: Pay More for Popular Protocols
Our current pricing structure is needlessly oversimplified. Even the dimmest mouth-breathers understand that “faster” connection speeds are “better,” and it’s currently much too easy for customers to determine exactly what level of service they need. Users can immediately tell whether they should drop to a less expensive plan, or if the features of the higher-priced plan give them real benefits. You'll all agree that this policy has a negative impact on our revenue picture and long-term profit forecasts.
To fix this problem, we propose shifting to a per-protocol pricing structure. By implementing a sliding-scale pricing structure based on the popularity of various protocols, we can ensure that every customer pays for his or her fair share. For example, telnet makes up just 0.0001% of overall network traffic, so users who subscribe to our telnet service will pay a relatively minor $0.02/month fee for access. More popular protocols, such as HTTP and BitTorrent, will cost more. We’ve run some numbers, and are projecting that the average monthly fees for users of mainstream protocols would range between $10/month and $3,275/month.
BitTorrent, in particular, represents a large potential revenue stream. Modeling out the current traffic of customers who use BitTorrent to "download the latest version of Linux," we are looking at a minimum monthly spend of $135. More enthusiastic users would pay between $25 and $3,275 monthly to download their regular faire of what we must assume are license-free movies and music--which are all really quite entertaining. No, they really are. There’s some really good copyright-free content out there. Seriously.
In closing, we of Comcast Internet Services believe the Comcast Happy Bandwidth Initiative is a modest proposal that exposes us to virtually no liability, while promising exponential returns in revenue. We happily await the Board’s comments on this plan.
January 30, 2008 9:07 AM
I will make this real simple your all a bunch of whiny bitches
I am currently employed as a CSR with this company in Florida; and I have to say, there are days when it takes everything I have to get up and go to work in that place.
When I first started, it was great--no, really. It was. Or so I thought. Great benefits, good pay, great commissions. But then the changes started, about 9 months into my employ.
The first thing they did was change the way our commissions worked--from unit based to revenue based. So whereas we used to make, oh, say, $17 per sale for the phone service, us "normal" reps only got 10% of the first months' revenue generated by that sale--which, for all intents and purposes, as we roll out new phone installs universally on a promotional rate of 33/mo--was $3.30. Our sales and retention team, lord help them, they only get 5%. They did this with no warning, and gave us no choice, and really have not yet given us explanation. We're supposed to just sit there and take it; for me, it was an entire THIRD of my monthly income. I used to make around a grand on commissions every month; now I'm lucky if I make 350.
We in the billing and repair queue are also expected to make a sales quota for all services--including basic cable connections--and can be written up for not making enough sales. Which makes perfect sense, as the very nature of billing and repair is to take calls about why bills for EXISTING CABLE SERVICE are what they are or why EXISTING CABLE SERVICE is broken... Corporate Greedy logic at it's finest. You can't get blood from a stone, and you can't sell a basic customer more basic. Unless you double bill, which I'm sure Comcast would be happy with.
They fuck around with your benefits too, and your "company holidays". At first working holidays were elective, you could volunteer if you wanted to make double time and a half on a holiday by working that day--which isn't a bad deal at all. Then the region decided to make it mandatory for one of three of our call centers to be open on each holiday, and no one had a choice--even on big holidays. Recently they actually took away a paid day off with no notice, other than an email circulated about how the bigwigs "knew we had HOPED" to have a paid day off... like it wasn't something we normally get or anything. It doesn't seem like a huge deal but it's frustrating expecting what is promised by a company and then having it taken away, especially if you have family coming down.
As for customer service? Yeah, it's a joke. Our CSRs do go through a class that is rather lengthy and informative, usually at least 4 weeks. And you do have to pass the tests (that they refuse to call tests but instead refer to as Confirmations Of Learning). But often the "instructors" are not at all up to date with how the call center is working currently, having been off the floor for months or years, and don't teach the right things. Lord help you if you point that out, too.
Supervisor assistance is a joke, in my call center we're required to email a help-desk group with what we need and often we don't get responses for hours; most of us tend to try to call the help-desk live and are told to take care of the escalations ourselves; or better yet, we end up knowing more about what's going on or how to fix things than the so-called Supervisors themselves. As a bonus, in my call center, we're no longer allowed to contact our own dispatch directly, either by phone OR email--we have to go to our help-desk for that, too. And unless it's something entirely urgent, you better believe an email is all you're going to get from said help-desk--it's like they're afraid of the people in Dispatch so rarely make a direct call (even though the Dispatch office is LITERALLY down the hall). It's 8:52am, and your customer's door was tagged at 8:45am for an 8-10 because they were in the bathroom, so you need to know if the tech can go back? Sure thing! At 10:45am the request is picked up by help-desk and submitted to Dispatch, who responds at 4:30pm that they don't have tech availability and to reschedule. We are permitted, however, to contact all of our subcontractors at will. Makes perfect sense.
All in all, I know it could be worse. It's the Corporate, money-grubbing mentality at the cost of employee treatment and customer service that kill me. And in today's market, with my level of education and the lack of jobs in the area, I suppose I should be thankful I have a job that works out to around 14/hr. I just can't bring myself to be thrilled with it, knowing it could be so much better for everyone involved, but that no one gives two shits.
commtech3 in chicago: i read lots of posts and we r getting off track we r fighting with each other inhouse vs contractors were both gettn shafted just in different positions!! anyway, comcast has a bad rep of not fully training their employess from cust service to technicians, ive been employed 2 years, when i first started we were thrown out there after about 2 weeks of so-called training and after being in a customers hse for 3-5 hours thats how u learn comcast has rolled out the tripleplay which now has the phone but the probs with the regular video never got fixed and it all goes thru the same cable wire u can have all new cable from the pole to inside thru-out the home and still have problems bottom line...comcast needs to spend more on fixing nodes and taps and headends than advertising
When I worked for Comcast I busted my ass day in day out always exceeding my goals, pulling OT, and doing system rebuilds. Comcast feels they have this exceptional benefit package oooooh free cable van to take home, and great pay. Yeah right just surviving. There cost of service goes up, cost of living goes up and our pay stays the same. Comcast has pillars to this huge businees they hold, well guess what if these pillars held my house up id be calling Ty Pennington to help my family rebuild my home. Comcast safety managers hahaha more like after the game coaches, you sit in a jury of your peers yeah right there all upper management, last time i checked i worked with technichians not air condditioned office jockeys who either have never stepped foot in the field or forgot what it was like. Comcast offices need to be regulated and share the same work rules. Western Mass offices need an internal affairs team. Last and not least upper management needs to start supporting their technicians after all they are the ones putting your fillet minon and lobster tails on your plates. Im now a private electrician and make plenty more money thanks for the equipment Comcast.
to comm tech 3 im in chicago as well with customer for billing and repair. you are right the training is horrible and lack of. everything i know now was told to me by other employees . hell the supervisers dont even now how to use the source ( which i might also add sucks too). this company only cares about making its pockets fat. no wonder customer are being hung up on ( by the way i have never doe that but wanted to many a day )tech are no accesses job which our techs in chicago do i alot of and o dont blame them. over worked and underpaid. for me the pay is a big issue first off i applied for billing and repair. not billing repair retention same day and sales. we get the lowest pay besides sales which make more money with the commission they get, and we do everything but dont get the pay like the other departments.we aint nothing but telemarketers with free cable. reten starts with 14.00 or 14.50 same day starts with 13.00. but no of this departments have to listen to the bullshit we in billing and repair have to listen too.all we start out with is now 12.50 used be 11.00 and comcast doesnt pay for experience . we have to deal with stupid customer calling complaining about one channel not working or trying to tell a 80 year old how to work the box and manage to keep call time under 400sec tech calls are longer 460 and under and manage to upsell to get the phone service which by the way customers that live in apartments will have some type of problem because of something with the many phones line that are already there. how the hell can a company know about a flaw with a service and still want us to sell like its the next best thing since sliced bread.the phone service works fine for me but i live in a house and have a cell phone. but what about those older people who dont have cell phones and get our service because its cheap and they cant afford any thing else and when they get our service have the time it isnt working and we cant get a tech out the same day. i think the only reason must of the employees are still there is for the free service. now yall cant lie that free service is great . cause you know that shit will be another car note if you didnt work for the company. im at the point that i will that bill just to be with a company that treats its employees with some type of respect. im so done with comcast you can stick a fork in me. the company wouldnt be so bad if they cared more about the employees and the customer a little bit more. but hey what can i sy its comcastic! d in chicago
I'm sure everybody crying got what they deserved. I get free cable (with Playboy!), free internet, pay $14 for phone,have great benefits, great pay, no weekends, have been promoted twice - all because I do my job and do it right. And all you whiny contractors, walk in say "I put in my 2 weeks notice", and go the fu*k somewhere else. You're not a Comcast employee-why don't you worry about how your company is treating you?
I'm a sub-contractor, weekends off, no mandatory overtime but I always volunteer, $25-30 per hour, ultimate respect from the top in-house techs, and not complaining at all about my job. When I first started, it was the same deal, in house hated contractors, we as a crew of 10 or so have changed things around here over the last few years. Earned our respect. In the winter, Comcast does whatever it can to get us work. The higher ups around understand, you get what you pay for, cut our work, some will quit, and you'll end up with some newbee that might or might not be good in time. I think things are different in this area.
Glad to see its not just the west coast havin the same exact problems as the east with cox communications.
I worked for comcast for 4 years in Maryland and I joined the army with a promise of my job being secured when I come back. Once I did come back 3 months later HR department Head people (won't mention names) avoided contacting me by phone. Once I came in person one of them were there but told me to wait. 1 month come and gone and no one still can have the integrity to just be upfront and approach me. I work for another competition TV, phone and internet company, but I will refuse to even pay for their services. Worked late nights sometimes till 2 am and this is the thanks I get.
I bet your all the 'typical cable guy'. Kind of a fake techie, likes to smell little boys underpants, jerkin off in your truck when you leave a fat housewife unsatisfied. Faggets. I hope you fall off your ladder.
I work as an employee of a company contracted by comcast. I am sick and tired of these f**king inhouse techs who dont give a damn about the kind of work they do and dont care about who has to fix it. I went to a job a couple of weeks ago where an inhouse tech hooked up a customer to time warner in a tap with a bunch of clearly visible time warner tags. In those instances i bill the shit out of comcast so maybe they might get the message. But lucky for me my boss is done fucking around with comcast. According to him we are not taking shit from comcast or their techs anymore. he has told comcast that we will no longer be taking these bullshit jobs from their lazy ass techs and that they can fix them themselves and i encourage all contractors to do the same and dont roll over and take it from comcast anymore. And to all you inhouse tech (just the lazy ones) choke on a dick and rot in hell you douschbags
U CONTRACTORS TALK A LOT SHIT, FOR PAYING UR OWN GAS. U ALL SHOULD JUST START DOING THE JOB RIGHT OR GO BACK TO SCHOOL. I'VE BEEN WORKING FOR COMCAST FOR ONLY 2 YEARS. I DID SERVICE AND INSTALLS AND MOVED MY WAY UP. AND GUESS WHAT NOW I'M THE MOTHERF*&^ FOLLOWING UP ON U PUSSY ASS CONTRACTORS AND IN HOUSE TECH. FOR THE FAKE ASS LINE CALLS AT THE GROUND BLK. GETTING U ALL FIRED. AND YES COMCAST IS EVIL BUT DONT LET THEM FUCK U OVER. ALSO STOP ACTING LIKE BITCHES. I STARTED AT $11 A HR NOW IM AT $26 a HR PLUS EXTRA PAY IF I CATCH U ALL UP. SO KEEP U DA GOOD WORK
You all sound like a bunch of whiny ass bitches. I have seen both sides, i contracted for 4 years up in WA for prince telecom and worked with some garbage contractors and went on service calls behind some garbage in-house techs. Contracting takes commitment, I'd like to hear about an in-house tech working 16 hours in one day......im still waiting. It doesn't happen! And to you contractors, try to tell me that you dont have a group of guys every month getting counselled because their install follow-ups are too high and they get too many calls on installs. It all depends on the individual. I transferred to a system in the bay area where we schooled the in-house techs, they couldn't hold a candle to us, our trouble calls were lower, our completion percentage was higher, the dispatchers were on our jock because their own technicians had never stepped up and tried to make a dent in the fucked up system like we did upon arrival, all around our shop made in-house techs in the area look like a bunch of monkeys in hardhats. Contracting was dope, i did whatever i wanted throughout the day as long as i did my jobs right. If i wanted to make some extra cash i would pick up some jobs, if i had somethin to do i would give some away so i could get off early. I went down to cali for a couple years to open a new shop and made bank, showed up with my company provided truck in the morning, got my work, did my route, maybe got a couple phone numbers throughout the day, and went home when i was done. Tell me another job that you can show up with no experience, get paid training, get tools and a truck (provided its actually a legit contractor and not some bullshit mom and pop company,) and make 40k a year starting out. Sure u work late, sure u deal with shitty customers, sure it has its downfalls, if you're not man enough to deal with it you don't belong there. It's called work because it is work, those of us that didn't get born with a silver spoon in our mouths have to put in work to get somewhere in life and i sure as hell would rather wrap an outlet than flip a fuckin hamburger or fold some clothes in a retail store. I'm sure there are better jobs out there, so if you are so unhappy with how this company works, do what you have to do to get that job you want and quit crying about the one you are in. It's a corporation, they are there to make money, its not a charity, they charge a certain amount because people will pay it, its not that hard to understand. Cable is also a luxury, its not a necessity, if you cant afford it, or dont like the customer service cancel the shit. Im sick of a bunch of ungrateful, fat ass slobs pissed off because because they missed the last episode of survivor. Here's an idea, get off your ass and go see something in the real world, anybody ever think of that? No they would rather have there fat ass sunk into a couch in front of a talking box and look at the kind of life they wish they were living through a magic jack in the wall. Oh yeah, and to that last in-house tech who posted on here, I work for a comcast technical support service now, i contracted for 4 years before that, i gaurantee i could install circles around you and make u look like a douchebag in front of all your co-workers. You talk shit about me payin for my own gas? I made 65k last year bitch, you aren't even gonna hit that when you're topped out, so i think you might need to go back to school so you might be able to get close to that wages that us contractors hit.
Fire back, I would love to hear what you have to say about me.
I fucking hate Comcast, i was with them for 7 plus years, and i was always passed for promotions, took me 2 years to go from $9/hr to $12/hr, and of course no benefits...Piece of shit company to work for, and I'm on the verge of killing everyone there...its a matter of when.
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I’m willing to pay for bandwidth so I upped my subscription to the 20meg service. Initially it worked and I liked it. I was running an older DocSys 2.0 modem and it was rated for up to 20 megs so I continued to run it. One particular day, service was extremely slow (.5 megs download per Speedtest) so I called customer no service. The usual runaround, name, address , phone number, last 4 of the social, mac address, time of day, number of fingers and toes, what color is your cat, what did you have for breakfast for the last 5 days, what are you eating tomorrow, etc.? “Effin” waste of time in the name of “SECURITY”.
Anyway, they decided the modem was the problem. I needed to buy a NEW modem that was DocSys 3.0 capable. OK, Fine, I can do that. Went to my local Fry’s - they didn’t have any, Radio Shack (I know but I was hoping…), nothing local so went online. All my tech sites were out except for Amazon so I ordered with overnight shipping. Paid full retail, cause I wanted it now. Box arrives, I plug it in, and nothing works. Back to customer no service. (See paragraph one…..blah, blah blah.) Modem would not work because it had to be “PROVISIONED”!! OK, fine, do that. Spent about 3 hours o the phone each time I call these Bozos. Start all over again, MAC address, Serial numbers (both of them), model # , manufacturer, ENDLESS questions so they can “fix” my problem.
So, all that was several weeks ago – TODAY - July 15th, 2010 – guess what? .5 meg download, can’t get email (waiting on a 20 page contract on a million dollar property from my investor buddy – yeah, it’s important to have bandwidth!!) – Called customer no service, (See paragraph one and two….) Transferred around, hung up on three times, (so far, problem is still not solved BUT “THEY WILL CALL ME BACK IF GET DISCONNECTED” – never happens – the callback, that is… Definitely the disconnects…. Finally get Mr. Concerned One on the phone. He makes an amazing discovery, MY MODEM IS BEING SHOWN AS THE OLD MODEL NUMBER – YOUR NEW MODEM WAS NEVER “PROVISIONED”. Can I get the MAC address, Serial numbers, (see paragraph one and two, etc.). OMFG!! Can they be so stupid????
Fine, here’s all the info you need. OK, now go downstairs to the modem, unplug, wait 10 seconds, make sure your wireless router is unplugged. OH, you use Vonage VOIP? Yeah, unplug those also. “We will be disconnected.” “Oh, that’s OK, WE WILL CALL YOU BACK.” (I’m not falling for that one again….) No never mind, call me on my cell which is the main number listed on my account. So, time now is 11:51am. I started working on this problem at 8:00am today. Problem is still not solved so now they want to send out a tech. Sure, fine, send him out. They will “CALL ME BACK TO SCHEDULE THE APPOINTMENT.” Fat “effin” chance . If I could rip out the cable in my house and then go outside and pull up the fiber all the way to the front of the neighborhood I would!!
So, next steps – Call Brian Roberts – CEO in Philly @ 215-665-1700. I’m in ATL so I’m also calling Rick Roberts (Brian’s little brother??) @ 770-559-7388 – Shimika Lewis is his assistant so probably be speaking with her also. Keep hammering folks, keep hammering. They got corporate jets and we don’t.
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