This just in from the American Customer Satisfaction Index:
-- cable and satellite TV service drops 2% to 62, the lowest level of customer satisfaction among all industries covered by ACSI.
-- Comcast down 7% to 56 (67 in phone service)
-- Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%.