Friday, November 9, 2007

Search Me

If you Google "Comcast Must Die," you will see an ad to the right of the results page. It's from Comcast -- to tell you how deeply, deeply they care about you.

We are constantly working to serve you better.
Dear Comcast Customer:
We want to let you know that customer service is our highest priority. Your feedback is very important to us, and we use it to improve the way we deliver service. We are writing this letter to update you on the steps we have taken to provide better service to you. We are putting a tremendous amount of resources into making it easier and more convenient for you to do business with us. This is part of a company-wide effort to improve service that will continue for several years....


Blah, blah, blah. I was turned on to this fact by a felllow also named Bob, proprietor of a Comcast hate site, who finds the same ad come up in a Google search of his URL. And he makes an interesting point:

Instead of doling out corporate propaganda, he wonders, why aren't they directing Comcast haters to a company site where their problems can be dealt with? "They spend more time trying to defend what they’re doing," Bob observes, "than doing the right thing to begin wiith."

He's right, of course. It simply boggles the mind.

17 comments:

Comcast Sucks .org said...

www.ComcastSucks.org

Comcast Sucks

One person CAN make a difference and a thousand mile journey begins with that first step.

Don't you think our founding fathers would be ashamed that MORE of us are not trying to ensure that both companies and governments are not exceeding their bounds ?
( WHAT would G.W. do ?? )

People get ( and deserve ) whatever they allow to happen !!

www.ComcastSucks.org

Anonymous said...

I agree.

Regretfully, until cable monopolies lose their strongholds to newer competition, I don't see much happening.

Hopefully plights like this site's and the expansion of networks like Verizon's "FiOS" will give consumers more options and other places to send their money since a loss of funds is the only thing that would compel a business to change their practices.

Anonymous said...

You know, I'm kind of surprised that no one has posted this link.

http://www.nytimes.com/2007/11/10/washington/10cable.html?ex=1352350800&en=8e455c2e96e51a1e&ei=5088&partner=rssnyt&emc=rss

I figured that you'd be interested in this. Bob, if you didn't know about this yet, maybe you should make a new post.

Cheesesteak the Impaler said...

Well actually I don't get any such ads when I Google it. No ads at all as a matter of non checked fact. Beat your intern.

Anyway, you really ought to pay attention to bigger pictures issues like the aforementioned FCC plans.

As some have pointed out to you already, I think your fire's turning to embers while you just spin wheels. I mean, your job's watching the media, so maintaining a feed to keep things circulating shouldn't be too hard. Wait, I forgot, not only are you a professional journalist, which is probably the last occupation to still be out of touch with the working of the internet, but you work for NPR, which a lot of folks hold as the Comcast of public media. There's an irony here that needs to be worked through.

Anonymous said...

Bob, in case you missed it, Aaron Barnhart's TV Barn recently published yet another reason to hate Comcast:

http://blogs.kansascity.com/tvbarn/2007/10/hey-whered-my-m.html

Comcast subscribers who are fans of MSNBC (in particular of Keith Olbermann) are none too happy that in some parts of the country they have lost access to the channel, as Comcast has banished it off the basic grid to a higher tier for which they must pay more.

Yep, NBC was pretty damn stupid not to negotiate a better deal from Comcast requiring them to offer MSNBC on the basic tier, but that doesn't excuse Comcast for being jerks by deciding they could just kick it upstairs and nobody would mind.

Personally I am lucky enough to get my own cable service from the entity that rhymes with "Slime Porner" (although that's not always a picnic in the park either) now that Adelphia has bitten the dust, but not all Olbermann fans are as lucky as I, and I feel for those who aren't.

Came across the blog by accident, but I love it--hell hath no fury like a consumer scorned. Go to it!

dpb said...

Not to defend ComCast at all (because I hate them and am awaiting my 2nd technician of the week to come out) but at the bottom of that ComCast Customer Service letter there is a link to email their SVP of Operations or some nonsense... as if it would help. Of course, it's not like what the other Bob is suggesting would make a difference either.

Anonymous said...

Not sure if you find this interesting but I wrote a few things on my blog about Comcast and I saw a referring link coming in which suggests that someone is using a blog content aggregator to see what people are saying about Comcast, bandwidth, bit torrent, etc. The funny thing is, Comcast is the only company listed in the search term in the link. You can read about it here:
http://middlegeek.wordpress.com/2007/11/12/comcast-is-listening/
(If you feel this is shameless self promotion, I understand if you wish to delete this post.)

Anonymous said...

Comcast is going down, sooner than you all think.

Anonymous said...

Comcast is going down, sooner than you all think.

I don't know about that, or that I necessarily wish it.

I think Verizon's new service will change things. According to Consumer Reports, several cable companies have greatly slashed prices or upped service quality in areas where Verizon launched its newest lines.

I think support should be given to inventions like Verizons and other comparable technologies, since they stand a chance of unseating the monopoly held by Comcast and all other cable companies.

Anonymous said...

A sponsored link to Comcast Customer Care is on the right side fo my google search - don't know if that's an intentional placement or not - but it's there.

Anonymous said...

It's really simple-Comcast is in bed with Google. The Ad Sales division of Comcast get $0.25 everytime someone searches through the Google powered Comcast.net home page.

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