Lost in the deluge of comments to this site, well over a thousand in a few weeks, was your note of Oct. 24 (listed in the Top 10 Comments immediately below.).
Of course you should feel free to monitor this site and weigh in as you see fit; that's more or less the point of Comcastmustdie.com -- that and putting so much pressure on you and your employer that you cease making tiny, incremental "improvements" in your customer service but instead a wholesale change in business philosophy. For starters, it is a disgrace that this third-party site is performing an outreach function that Comcast should, at a bare minimum, long since established itself.
But, as I say, the time for the minimum is over. Yes, you are battling an e-insurrection. And, yes, it will cost your company dearly -- with customers (see Verizon FIOS), with chartering municipalities, with federal regulators, with Congress and with investors.
That said, better late than never. So if you'd like to offer a modest gesture of understanding, you are hereby invited to be my on-air guest during an upcoming one-hour podcast titled, coincidentally enough, "Comcast Must Die: The Podcast." This is most likely to take place December 11, details to follow.
Hoping to see you then. Meantime, thanks for your comment.