This excerpt came in today from an employee fed up with the bashing Comcast is taking on this site:
We honestly do go out of our way to make things better for you and the main thing we are taught is that Customer comes first. So what if you had an installation that didn't go well? So what if you came across a rep who's miserable? You'll find that anywhere you go. Hell, you probably act the same way at work…
God forbid someone forget to leave notes in the account, no ones perfect, but usually we do have everything documented and we'll still give you the benefit of the doubt. You don't know how many times a day I deal with, "if you don't do this or if you don't do that" (as if what we have given you isn't enough) "I'm going somewhere else" Well good, you know what, go and when that company does the same thing I hope you feel stupid when you come running back to use. You all should be ashamed of your selfs.