Friday, November 30, 2007

"Absolutely Ridiculous"

Jenni Moyer said...
To be absolutely clear, in no way was there any intentional blocking of ABC or its Good Morning America show on October 19. Some Comcast customers in several states, including Virginia, might have experienced intermittent issues with their video, phone and/or Internet services that morning due to technical issues with a previously scheduled early morning software upgrade. Any suggestion or speculation that we would intentionally block ABC is absolutely ridiculous.
Jenni Moyer
Comcast
November 30, 2007 12:19 PM


Thanks for your reply. Having read 1100-some comments on this site -- including the consumer-gripe Hit Parade but also those about file-share throttling, Big Ten football and the NFL network -- we have developed an extremely high threshhold of ridiculousness. We'd sure be interested in seeing some documentation.

29 comments:

Mark said...

"Absolutely Ridiculous" And yet, the coincidence of this event is VERY hard to ignore, given Comcast's track record. I'm sorry, Jenny, but you're going to have to show some proof of this "scheduled service upgrade", or I cannot accept your explanation.

Anonymous said...

maybe a coincidence, especially when you consider how often there are outages on the comcast network (almost daily in hd)

Anonymous said...

Two ways to look at this...

First is that Jenny is telling the truth. If that's the case, then Comcast still must die. Afterall, what media company schedules maintenance during the morning news hours? Scheduled service outages and upgrades are usually scheduled for the middle of the night when the number of people impacted is at a minimum (since most of us sleep when it is dark and are active and awake when it is light--this last part in case Comcast really is dumb enough to schedule maintenance during the morning).

The second option, of course, is that Jenny is lying.

David said...

...but either way you look at it, it must die. I have a suspicion that that is what this website is about so no big shocker about stating that. They may be terrible and deserve to die... but how can we help that?

Keith5186 said...

What will happen Jan. 1 when Comcast takes over all Indianapolis area from Insight? Insight has given good service to me.Will rates go up? Will we get more channels on basic cable?Will we have to agree to a cancelation policy with Comcast?

BeverlyMasstech...... said...

I am a comcast worker find out why nothing gets fixed. They are the worst company in the world to work for. No lunches no breaks 12 to 14 jobs a day.
WE also get yelled at if we don't charge the customer.
Please visit comcastworkersfightback.blogspot.com
and leave a comment.

Ask-a-tech said...

mark comcast will not do schedule maintenance during the morning. All that type of work is performed
at night.

BeverlyMasstech...... said...

beverlymasstech...... said...
I am a comcast worker find out why nothing gets fixed. They are the worst company in the world to work for. No lunches no breaks 12 to 14 jobs a day.
WE also get REPRIMANDED if we don't charge the customer.
Please visit comcastworkersfightback.blogspot.com
and leave a comment IT IS A DIRECT LINE TO THE BIG SHOTS WHO MONITOR US.

T said...

I have been away from comcast for over a year. They were the only company that was in our condo at the time. During the time that I had them. They cut my service completely off and they bill was paid in full. They were sorry however I was without cable for several days.

When the other company came in I drove and took the cable box to the office. I was billed for 2 more months and the cable box, as I said it has been over a year and they still have not corrected the bill. I was told many times by different consultants that it would be done. The bill is in collections company now and the bill still hasn't been adjusted. I will pay what I owe.But not anymore than that.As with all companies they do bill one month in advance. I'm still fighting with them to correct their mistake.

doxie53 said...

I am unable to get satellite tv due to trees. I am not allowed the Big Ten Network by Comcrap. I hate this company more than AT&T which should put it into perspective. They both suck.

Thousands if not 100's of thousands, no millions of us hostages in Big Ten States like Michigan, Ohio, Indiana, Illinois, Wisconsin, Minnesota, Iowa and Pennsylvania are screwed by this money hungry bloodsucking company.

I cannot contain my ire. It seems hopeless and these creeps do not CARE at all. they are perfectly OK with blocking an entire basketball season, reasoning that they give us "hundreds of games from ESPN and Network TV". Well listen up Comcrap, "YOU ARE NOT ALLOWING ME TO WATCH MY FAVORITE TEAM -- MICHIGAN STATE UNIVERSITY".

I don't care about the hundreds of games you offer. That stupid commercial just antagonizes me each time I hear it. You really think we are morons. I cannot believe how stupid you think we are.

AT & T will have a new product in my town befor long called U-Verse and although AT & T sucks as well, I will be ditching Comcrap out of principle.

Comcrap you must die.

oh4real said...

1st: Jenny said scheduled service was that morning. You assume she meant the one you experienced. Entirely plausible that an early morning (3am-4am) service change had/caused problems that took them longer to rapidfix than they planned, so outage ran into 'morning'.

2nd: Your local community/council/government is the one that signs the exclusive contracts with Comcast. If you want BigTen Network, then complain to your city council and at the next renewal, they can demand it, in exchange for exclusivity. Have them contact Verizon and see if FIOS can run to the cable switching stations and become the feed for the cable. If enough of Comcast's city/gov customers complain and start looking elsewhere, it will respond, free market and all.

Here in Austin, TX they got a CNN/MSNBC-like 24 hour local news station (available only to subscribers) that woulda cost a fortune from TimeWarner. Unfortunately, no BigTen or NFL Network.

3rd:Recent FCC change means apartment buildings (multifamily dwellings) are now legally mandated to provide multiple carriers (be it DirecTV & Comcast, or Comcast and FIOS, etc.). Call/visit your local council/gov to voice whom/how you want this obligation to be met.

Disclosure: I am a loyal DirecTV user for my dual-tuner TiVo and just learned last week that I get NFL/BigTen. I selected an apartment with south-east balcony, no trees.

More disclosure: I get my cable internet from EarthLink via TimeWarner.

oh4real

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