Thursday, October 18, 2007

Top 10 Comments

It's been an interesting two weeks. I feel something like a father confessor and something like Miss Lonelyhearts, the advice-to-the-lovelorn columnist in Nathaniel West's novel who could not separate himself from the tragic lives of his correspondents.

I wouldn't suggest entering a Comcast facility and smashing everything in sight with a hammer, but I understand the impulse.

Here are my favorite 10 comments so far:

Johanna said...
Customer #: 8495741016863916Yes!! I posted my comment on Oct. 12 and I had a message from someone that weekend! I am pleasantly surprised. She offered to remove the $37 upgrade fee or service fee - some kind of fee - when they came out to upgrade my service. I will check my next statement to see if they stick to their word. Thank you "comcastmustdie" and thank you ComCast for making it right. :^)
October 18, 2007 11:28


Anonymous said...
i wish mona was my grandma
October 18, 2007 11:24 AM


Anonymous said...
Comcastinistas, Unite!
October 18, 2007 3:24 PM


Anonymous said...
http://www.cablerant.comIf you think some of these confessions are bad, check out the Employee Rants at www.cablerant.comThese employees are pissed off.I would be too if I worked for one of these companies.
October 18, 2007 8:56 AM


Anonymous said...
This is the worst job I have ever had. All they care about is money. I work in a department that is very incorrectly named "Tier 2 Tech support". Basically I get yelled at by you guys all day because Comcast sucks. I get paid a measly 13.50 an hour with my Bachelors in computer science and a few other straight out of highschool kids here are making the same. All they care about is money.

When you call in swearing and yelling at us they dock us points if we dont try to see to you. No matter how mad they are they still expect us to sell. When you call and we put in a "ticket" and say we will call you back its because they wont give me access to the tools that I know how to use that I could fix your problem right then and there with. They would rater have a seperate department that we need to have look at it you you have to spend a little more time paying for service that you can't use. Comcast sucks.
October 18, 2007 12:30 PM


Anonymous said...
Update on my October 12 posting at 9:49AM...This site is fantastic. Quickly after making my post I received 3 phone calls from Comcast:
(1) a fellow named Mark called from corporate, left his number and told me I would be contacted by someone from my local office,
(2) a call from Gwen who was at the local office letting me know who specifically would be handling my case, and finally
(3) Rebecca who was handling my case. After some phone tag (due to my schedule - not Comcast's fault), I was able to connect with Rebecca today who had gone through my bill, corrected all of the charges and let me know my new monthly balance. She also made sure that I was creditted for past charges and called to let me know how much my new statement amount was so that I wouldn't overpay.

All in all, I must say that Comcast is trying and I am now much more pleased with the Customer service provided by them. I hope that Comcast does everything they can to hire and retain more "Rebeccas!"
October 17, 2007 11:55 AM


Anonymous said...
This is in response to this post:"This site is fantastic. Quickly after making my post I received 3 phone calls from Comcast:...I hope that Comcast does everything they can to hire and retain more "Rebeccas!""Does it have to come to this?

A company with 25 million paying customers would have to be goaded into good customer service only after a negative publicity? Other customers had to involve the BBB and the state's attorney generals. Does this show good corporate citizenship? In my opinion, no. Comcast should do much better, and competition will force it to do so.
October 18, 2007 3:14 AM


Glenn Fishbine said...
We looked out the window one day to see Comcast digging a massive hole in our front yard. When asked, they said, "we're improving your service." Nice, but the hole is down-stream from our access point. When finished, we asked, "will you replace the lawn." They left. Called customer support.

A few days later, some guy came out, sprinkled grass seed on the lawn and plowed it under with his shoe.Then a few weeks later, a NEW hole had to be dug in our yard. More grass seed, more shoe plowing.Comcast has destroyed our yard.

Shopping for SAT TV now.
October 18, 2007 8:06 AM


Victor Yuschenko said...
Here is a letter I sent to David Cohen, executive VP of Comcast, this summer. I am amazed at how similar my experience is to others on this board.-----------I am writing to tell you about the Single Worst Customer Experience of My Life, courtesy of the fine men and women of Comcast.

This story has it all – shocking lack of competence, outright lies, and a customer service system that can best be described as Soviet in its hopeless ineptitude and ability to drain time and destroy souls. Mr. Cohen, I write to you because you are a man whom I respect, and who has tackled the Philadelphia city budget, which may be the only structure west of the Iraqi parliament which is more brazenly dysfunctional than the Comcast customer service system.

Mr. Dougherty, I write to you because you apparently have the unenviable task of herding the motley collection of dispatchers and technicians in the Wilmington, DE area.Let’s cut to the highlights, shall we?I have had no digital voice service for 4 ½ weeks. More important to me, except for maybe 1-2 days of isolated connection, I have also had no Internet service. Given that my girlfriend and I both work from home upon occasion, this lack of service directly affects our ability to earn a living.

To say that I have made an effort to have you resolve these issues would be like saying that Jeffrey Dahmer has a few minor personality issues. To be more specific, I have spoken to Comcast twenty times. Two-zero. That’s not puffery – that number was confirmed by Brian (ID #9FN) in your (Kafka- or Orwell-esque) “retention” department. But here’s the really infuriating part. Over the past week, Comcast technicians have failed to show up for four scheduled appointments. No call, no rescheduling – just flat-out didn’t show. A quick recap of your efforts from the week of June 18, 2007 looks like this:

• Thursday, June 21 – I’m scheduled for first block of appointments in the morning. The technician was supposed to call my cell phone 30 minutes prior to arriving. The technician never called and never showed. When I called back the evening of the 21st, I was told that there was never any appointment in the system. I rescheduled for the following day, June 22.
• Friday, June 22 – Scheduled for first block of appointments (again). Tech never showed (again). I called that afternoon, and was told that a technician could come out between 5:30 and 7:30. The technician shows up at 8, does some work, and tells me the problem is fixed.
• Saturday, June 23 – Internet and phone are out again. I call customer service and am placed on hold for almost 40 minutes. A representative tells me he’ll send someone out tomorrow (Sunday) between 5:30 and 7:30. I give them my cell phone number so they can call 30 minutes in advance.
• Sunday, June 24 – At 5:45, I call customer service to confirm the appointment. I’m told the appointment has been cancelled… because the technician tried to call me and no one was home. The problem? He called the (broken) home phone line! I say fine, send him out now, since I still have plenty of time in my designated 5:30-to-7:30 “window.” I’m placed on hold for 20 minutes while the representative talks with his supervisor (or surfs for porn on the Internet, or whatever it is he does). At about the 21-minute mark, I’m disconnected.
• Sunday, June 24 (continued) – I call back and talk to a nice young man named Amir. He sincerely apologizes, but all the technicians have been sent home for the day. Amir informs me that he spoke to the dispatcher in my area, and that dispatcher claimed he tried to call both my home and cell phone numbers. This is a blatant untruth. The best he can do, Amir says, is to set me up for a new appointment tomorrow, between 10:30 and 12:30. I give him my cell phone number, and make him read it back to me. The tech is supposed to call 30 minutes in advance on my cell phone before showing up.
• Monday, June 25 – Given past history, I call customer service at 10:45 a.m. to confirm my “window” of 10:30-12:30 and that the dispatcher has my cell phone number. Their response? “That appointment was for yesterday. We don’t have anything today.” Jesus weeps.
• Monday, June 25 (continued) – I receive a callback from the local dispatcher, who informs me that the technician will “probably try to be there by 1:00,” but he can’t make any guarantees. I inform the dispatcher that my time frame was 10:30-12:30; he responds that that is the best he can do. To his credit, the dispatcher does show up around 12:45. The problem is fixed … for now.I have spoken to Michelle in your office and informed her of this twisted chronology. She was kind enough to credit my account for my difficulties. However, even by the distressingly low standards of today’s customer service systems, this entire episode stands out as being truly exceptional – exceptionally bad. Indeed, once-in-a-lifetime bad. I sincerely hope your company is able to improve its customer service and dispatch systems. If not, you’ll lose a lot of customers – myself included.Sincerely,[name redacted]
October 18, 2007 8:56 AM


J.D. said...
Mona Shaw is a menace who needs to be locked up. She got off lightly because she's old, female, and white. I'm young, male, and black, and if I'd done what she did, no worries about jail, the Manassas police would have just shot me dead.Yeah, Comcast sucks and blows at the same time, but go after them with a lawyer, NOT a hammer. Oh, one more thing, if you're seriously contributing to her legal defense fund, you need to just send me all your money, because you're obviously not competent enough to be trusted with it.
October 18, 2007 8:22 AM

94 comments:

Anonymous said...

I am a new comcast customer, I think my Motorola Surfer thing ate some some sand once. I am looking for some pointers on how to hate comcast. Right now I have no reason to h8, but being american white and middle class I would like to feel wronged in some way. Did the terrorists make me fat? Fuck you guys. Your the reason I drink.

Ok, like I said. Please give me some pointers on how to detect the comcast suck from afar.

BTW I am getting 1.5 MB (bytes no bits) to kernel.org, thanks for the freshies comcast!

Comcaster said...

I've actually started a blog that documents my problems with my Comcast...

comcaster1.blogspot.com

please, come over and view my problems! You'll see exactly what I have to put up with, and if I could get other TV or broadband internet, trust me, I would!

Anonymous said...

My problem began immediately after Comcast bought out Time Warner in Memphis, TN. First I noticed the decline in customer service. Then I noticed the problem with where to pay my bill. Then I got the infamous pro-rated, no we don't honor any discounts regardless and any amount less than what your new charges amount to is considered as a discounted price that no longer exist. But the fatal error was when I allowed Comcast to switch my telephone service. This is when my issues became paramount.

Less than one week after allowing Comcast to "bundle" my services (cable, internet and phone), I realized I had made a dreadful mistake. My phones went out and I had no service. This problem was made worse by horrible customer service people. These poor idiots are defensive and ill trained to handle the huge problems that Comcast has.
After damn near daily outages with my telephone, I have returned to my original providers.

AT&T has a Uverse system that my son is extremely happy with. It is not in my area but as soon as it or another viable company offers competition, I'm totally done with Comcast.

Miserable Comcast Customer in Memphis, TN

Anonymous said...

I live in CT. I have Comcast for cable only. I pay almost 90 a month for basic standard service. If I call in with my paymnet rather then mail it in or go online and pay it, there is an additional $5.00 charge. If I choose Comcast ofr ditial cable servkce, home telephone service and internet service the charge would be $120.00. when Comcast had conpetetion in CT they were better pricing, beter customer service. Now that they are the only one in my area in CT they have changed big time. Especially thier attitude.

Anonymous said...

Lets put them out of business. CANCEL your service!

Carol in PA said...

I experienced a customer service agent hanging up on me!! I called to complain that they'd sent me a 2-yr contract when I'd only signed up for 1 yr. During the course of the conversation I mentioned politely how I apparently had misunderstood that I'd be billed a month in advance. The agent angrily told me I was WRONG, that I was NOT billed in advance. I told her I had the bill in front of me and it clearly stated the charges for the coming month as well as the current month. She again sarcastically and angrily confirmed that I was wrong and that Comcast does NOT bill a month in advance. When I told her I beg to differ with her, the next sound I heard was the click of her hanging up on me. I don't like to rat on people, but she was so rude I never quite got over her attitude. Shelly was the person I spoke with when I called the 800 number for customer service. Half the time my digital cable is distorted and the picture is scrambled. That seems to happen daily at around the same time. To call and complain about it is useless, unless I want to spend an hour pushing buttons and waiting, and waiting...........etc. The installation was a nightmare until the 2nd repairman came out to fix it and did it right. I could deal with some of the problems they've given me, but when customer service has such a bad attitude, who needs that? I'm glad that woman took up a hammer to get her point across! Thank goodness I only signed up for one year!!!

Anonymous said...

You appear to be a racist. It's not a black or white thing, it's simply an "old lady" thing. Black or white had the women been old they would have been treated the same.

Sidney Morsels said...

I wrote this for UPenn's 34th Street Magazine last year, but just came across your site now:

Urban, I've got your IP Address, and I'm coming for you
Why I've taken out a hit on Urban Cable Works
Stephen Morse
Issue date: 10/5/06 Section: page 3
PrintEmail Article Tools Page 1 of 1 When I was in 9th and 10th grade, I loved Instant Messenger so much. Who didn't? It was our window to the world - but it was a very, very slow window. It was the Dial Up Era and oh, how fun it was to get kicked offline or achieve a busy signal while trying to get on AOL.

Then there were those noises. They woke my parents up every night because the computer room is right next to their bedroom. EEEEEE errrrrr chhhhh budum budum CRRRRRR SCHHHHHHH - and with that I was signed on to flirt, gossip and waste countless hours of my life. I'd forgotton what a luxury the internet really was.

But I remembered when I came back to Penn last month. Since I've been back, my housemates and I have experienced a myriad of internet debacles. And my internet functions more slowly now than it did in 1999. Our provider, Urban Cableworks, made possible by Time Warner who is currently selling the service to Comcast, sucks. There's no other way to say it.

Why did there have to be a squirrel living in my cable box, Urban Cable? Why? Why did I wait three weeks to have my cable installed only to be told that I had to wait another three weeks because my cable box was then jammed? I work for a living, damnit. Also, do they even have a customer service line or is it just one angry woman telling me it's not her fault so would I please stop speaking loudly?

If this sounds like a rant, let me correct you, dear readers, because I've heard it from you, quite literally, on the street. When I'm walking home from class, people fly by me in an unconscious cloud of anger yelling into their phones. When I'm walking on Locust, I hear people yelling about how they have to spend hours of their life in the hell of High Rise computer labs and Huntsman study lounges. I don't know about you, but we should probably have an uprising or something. My addiction to Gmail cannot be fueled with this sub-par service.

It's no joking matter; we all pay for a service and should get something good in return. So Phillynet, why don't you give me a holla - we can hook up sometime and hang out and you can give me awesome internet for 20 bucks a month. Then I won't have to sit by the phone for hours waiting for you to call and crying into my pillow.

God, I love good hook-ups.





http://media.www.34st.com/media/storage/paper1076/news/2006/10/05/Page3/Urban.Ive.Got.Your.Ip.Address.And.Im.Coming.For.You-2332889.shtml

Sidney Morsels said...

Urban, I've got your IP Address, and I'm coming for you
Why I've taken out a hit on Urban Cable Works
When I was in 9th and 10th grade, I loved Instant Messenger so much. Who didn't? It was our window to the world - but it was a very, very slow window. It was the Dial Up Era and oh, how fun it was to get kicked offline or achieve a busy signal while trying to get on AOL.

Then there were those noises. They woke my parents up every night because the computer room is right next to their bedroom. EEEEEE errrrrr chhhhh budum budum CRRRRRR SCHHHHHHH - and with that I was signed on to flirt, gossip and waste countless hours of my life. I'd forgotton what a luxury the internet really was.

But I remembered when I came back to Penn last month. Since I've been back, my housemates and I have experienced a myriad of internet debacles. And my internet functions more slowly now than it did in 1999. Our provider, Urban Cableworks, made possible by Time Warner who is currently selling the service to Comcast, sucks. There's no other way to say it.

Why did there have to be a squirrel living in my cable box, Urban Cable? Why? Why did I wait three weeks to have my cable installed only to be told that I had to wait another three weeks because my cable box was then jammed? I work for a living, damnit. Also, do they even have a customer service line or is it just one angry woman telling me it's not her fault so would I please stop speaking loudly?

If this sounds like a rant, let me correct you, dear readers, because I've heard it from you, quite literally, on the street. When I'm walking home from class, people fly by me in an unconscious cloud of anger yelling into their phones. When I'm walking on Locust, I hear people yelling about how they have to spend hours of their life in the hell of High Rise computer labs and Huntsman study lounges. I don't know about you, but we should probably have an uprising or something. My addiction to Gmail cannot be fueled with this sub-par service.

It's no joking matter; we all pay for a service and should get something good in return. So Phillynet, why don't you give me a holla - we can hook up sometime and hang out and you can give me awesome internet for 20 bucks a month. Then I won't have to sit by the phone for hours waiting for you to call and crying into my pillow.

God, I love good hook-ups.

Anonymous said...

Urban, I've got your IP Address, and I'm coming for you
Why I've taken out a hit on Urban Cable Works
When I was in 9th and 10th grade, I loved Instant Messenger so much. Who didn't? It was our window to the world - but it was a very, very slow window. It was the Dial Up Era and oh, how fun it was to get kicked offline or achieve a busy signal while trying to get on AOL.

Then there were those noises. They woke my parents up every night because the computer room is right next to their bedroom. EEEEEE errrrrr chhhhh budum budum CRRRRRR SCHHHHHHH - and with that I was signed on to flirt, gossip and waste countless hours of my life. I'd forgotton what a luxury the internet really was.

But I remembered when I came back to Penn last month. Since I've been back, my housemates and I have experienced a myriad of internet debacles. And my internet functions more slowly now than it did in 1999. Our provider, Urban Cableworks, made possible by Time Warner who is currently selling the service to Comcast, sucks. There's no other way to say it.

Why did there have to be a squirrel living in my cable box, Urban Cable? Why? Why did I wait three weeks to have my cable installed only to be told that I had to wait another three weeks because my cable box was then jammed? I work for a living, damnit. Also, do they even have a customer service line or is it just one angry woman telling me it's not her fault so would I please stop speaking loudly?

If this sounds like a rant, let me correct you, dear readers, because I've heard it from you, quite literally, on the street. When I'm walking home from class, people fly by me in an unconscious cloud of anger yelling into their phones. When I'm walking on Locust, I hear people yelling about how they have to spend hours of their life in the hell of High Rise computer labs and Huntsman study lounges. I don't know about you, but we should probably have an uprising or something. My addiction to Gmail cannot be fueled with this sub-par service.

It's no joking matter; we all pay for a service and should get something good in return. So Phillynet, why don't you give me a holla - we can hook up sometime and hang out and you can give me awesome internet for 20 bucks a month. Then I won't have to sit by the phone for hours waiting for you to call and crying into my pillow.

God, I love good hook-ups.

COOKI said...

WE LIVE IN CHICAGO AND THE ONLY HATEFUL AND LAZY COMPANY IN OUR CITY IS COMCAST. THEY LURE U IN WITH THEIR TRIPLE PLAY THEN JAMM UP UR AZZ REALLY HARD WITH THEIR REALLY PRICE ONCE THE PROMO IS DONE!!! U CANT EVEN GET GOOD PHONE OR INTERNET SERVICE CUZ IF THE DAMN MODEM GOES OUT U HAVE NO SEVICE AT ALL!!! THEY R THE WORST COMPANY IN THE WORLD!!! OUR FAMILY HATES U COMCAST!!

Anonymous said...

COMCAST SUCKS!! ..Horrible Customer Service on phone or in person (in Woodfield Mall, Schaumburg, IL).. We don't get any other Internet service in our apartment.. So have to stick with this $#%^&* company... WE HATE COMCAST There Internet is really expensive and they don't provide the speed they say they do...

Anonymous said...

so glad grandma did what she did . now we need a site on charter cable . this company is just as bad . all you get are recordings and techs who can't speak english at all. nor know what the heck they are doing . about time the custmer starts fighting back. only with charter you don't even get a supervisor to talk to . we py 150 a month to be without cable more then we have it

ed 307?207? said...

!!!WARNING!!!!Check your account numbers i have been getting double billed by comcast since 6/2005 up until 3/2007 and when i found out about it and tried to get my money back they tried to credit my account instead of sending me a check and then they didn't send me a check at all after 6 months of investigation and now they are saying that i have to do my own investigation into this matter and produce records that i know they have. check out my blog for details on this...http://comcastcorporatecrooks.blogspot.com/

budman said...

15 months and I havent gotten my cable right yet. The entire house has new wiring, all the way out to the pole. Over 300 dollars in credit, 4 new dvr boxes, and when I watch Monday Night Football the screen breaks up about every 15 minutes. My bill BTW is 115.40 a month. Now I am a on-call limo driver so when they tell me they are coming I am here but just for the window they gave me, no one has been here in 3 months. 7 miles away in a different county they have motorola digital boxes and they are 100 times better as admitted from all the techs. They wont use them in my county because I was told it would cost millions to change over. Comcast is building a half a billion dollar building 30 minutes away from me in Philadelphia and I cant watch Monday Night Football. Im tired of this and I am switching over its just that I havent gotten around to it yet since its the phone, internet and cable package but I am on the case I just have this new passion to do whatever I can to do as this great web site says and bring them to their knees.

856-258-4689

Anonymous said...

congrad on having this site . live in wi. and if you have a problem you don't get a tech from here to talk to. god only knows where they are from. charter is very expensive and lousy service . maybe both companies are really the same . if i could build a site i would but no idea on how . it would be on charter

budman said...

15 months and I havent gotten my cable right yet. The entire house has new wiring, all the way out to the pole. Over 300 dollars in credit, 4 new dvr boxes, and when I watch Monday Night Football the screen breaks up about every 15 minutes. My bill BTW is 115.40 a month. Now I am a on-call limo driver so when they tell me they are coming I am here but just for the window they gave me, no one has been here in 3 months. 7 miles away in a different county they have motorola digital boxes and they are 100 times better as admitted from all the techs. They wont use them in my county because I was told it would cost millions to change over. Comcast is building a half a billion dollar building 30 minutes away from me in Philadelphia and I cant watch Monday Night Football. Im tired of this and I am switching over its just that I havent gotten around to it yet since its the phone, internet and cable package but I am on the case I just have this new passion to do whatever I can to do as this great web site says and bring them to their knees.
856-905-8334

Transparent Eyeball said...

I finally got my phone installed yesterday. The initial install date was June 28th. After at least 10 phone calls and 4 aborted installations, it is done. If I had any other viable option, I would have cancelled my service 10 times over. Comcast - It's Craptastic!!

Anonymous said...

It took me nearly 6 weeks to settle issues arising just from transferring service to an existing home. No new installation, no special service, so I thought. Thanks for letting me vent!

Here was a recent frustrating email to those fucks at Comcast after another service reschedule (ugh)...

McKinley (you never get a first and last name),

July 24th?!?

I was assured by your customer service representative yesterday that someone would be out on the 19th??!? Am I speaking with 2 different companies? Does anyone communicate with each other in your offices?

Including the contractor that came out to "install" the cable, you are now the 8th different person to give me conflicting information. Please confirm 19-JULY as the date for the service.

Please understand my frustration,
(signed)

Houston Customer Care hou.customer.care@twcable.com
17/07/2007 08:xx:xx AM
Please respond to
hou.customer.care@twcable.com

To (signed)
Re: Service - Comcast Cable Television [#536xxx]

Thank you for e-mailing Comcast.

We apologize for the inconvenience. Unfortunately the original job could not be done by the technician because special equipment will be needed to bury your cable. The job is currently scheduled for 7/24. You will not be charged $30 for us to bury the cable in your front yard (they still charged me).

Thank you for choosing Comcast.
Sincerely, McKinley
Comcast E-Care Support

--Original Message--
From: (siugned)
Date: 7/16/2007 8:xx:xx AM
To: hou.customer.care@twcable.com
Subject: Service - Comcast Cable Television

Name: (Signed)
Address: Tomball, TX  77375

Category: Comcast Cable Television

Sub-Category: Service

Comments:
On 2-July my cable was transferred from my old address.  The contractor connected the cable and left it lying in my front yard with a PROMISE that it would be buried within the week.  WITHOUT ANY ACTION AFTER 7 DAYS, I called 9-July and requested the cable be buried and the customer service rep scheduled 13-July between 9a and 8p.  I told them I needed
to be there as I have pool equipment I am concerned about and don't want your contractors damaging.  I took off from work on 13-July and no one came out or called to cancel.  FRUSTRATED, I called 13-July three times
to get an answer and reschedule the service.  I was never contacted to reschedule, none of your reps could give me a date when the cable would be buried.  I called 15-July to get a scheduled service date and your rep told me the ticket HAD BEEN CLOSED!  I was charged $30 for this service; none of your reps can give me a straight answer or will lie to me, AND MY CABLE IS STILL LYING IN MY FRONT YARD!  As you have failed to provide the service by your own terms, get someone out here to bury the cable on my terms and refund my $30!  I wish anyone in your organization would contact me AS PROMISED to settle this issue before I have to switch service to another provider.  This is unacceptable and I am curious how Comcast can make this up to me for taking over fairly decent service I have had for a few years with Time Warner and screwing it up in less than 7 days!

------------
(and then they put some crap at the end like this, FUCK COMCAST!)

This E-mail and any of its attachments may contain Time Warner
Cable proprietary information, which is privileged, confidential,
or subject to copyright belonging to Time Warner Cable. This E-mail
is intended solely for the use of the individual or entity to which
it is addressed. If you are not the intended recipient of this
E-mail, you are hereby notified that any dissemination,
distribution, copying, or action taken in relation to the contents
of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify
the sender immediately and permanently delete the original and any
copy of this E-mail and any printout.

Anonymous said...

Sounds like the Mothership is on her period again. http://www.msnbc.msn.com/id/21376597/

Anonymous said...

We have comcast internet,those greedy,lier,s goe,s to great lengths to aviod us you suck

Anonymous said...

Instead of a hammer, consider visiting your Comcast branch with a super-soaker filled with urine.

K said...

Comcast left a note on my front door explaining they were "just driving around testing signal strength" and determined that my house had a cable signal leak which could cause airplanes to fall out of the sky and other monstrous stuff. They would have to therefore send a tech to my home to determine where the leak was. A few days later a guy shows up at my house, the same tech that always shows up to my house as a matter of fact. He ask's me to show him where all of my cable boxes are which I do. He then sees a new digital box in my son's room, looks at the back of the box, giggles the connection where the wire comming out of the wall hooks to the box and say's to me "here is the problem. this wire is bad and you will need to replace it." How the f@#* does he know this is the source of the leak with out even putting a meter on the wire to check for a drain? He told me I had to replace the cable right away, and in his credit i guess gave me 100 feet of cable with the ends on it. That was a year ago and I never did it. No planes have crashed over my house yet either and I still get my TV and internet everyday.

Anonymous said...

The only problem I've had with Comcast is the programming. I tried the works for about one month, all movie channels On Demand. Same old crap over and over and over again. With all the really great old moves out there, where do they come up with the crap they air? I would also like to see a package offered that the customer gets to choose what channels they would like include in their package. All those packages have these really weird, uselss channels that I would never watch and have to pay for them anyway just to get a couple that I really want to watch. I cancelled all those premium channels and am back to the digital starter package. It still have too much junk on it, but at least it's much cheaper that paying over $100.00 a month. What ever happened to customer satisfaction? We don't have another cable company here so I'm stuck with Comast. More competition is what we need.

Anonymous said...

Comcast came to my house Friday, Oct. 5th to install my 3-package services... home phone, high speed internet, and cable tv. When the tech arrived I found out that the only phone line that worked was located in the basement. I asked if he could install a phone jack in the den and he said he couldn't; I'd have to schedule another visit for that.

I was annoyed, but I figured they had schedules and if everyone asked the tech to do stuff that wasn't on their service sheet they would always be late to the next client. So the next day I scheduled another visit for the following Friday, Oct. 12th between 6pm-8pm so they could install a phone jack in my den.

During that week I turned on a tv in a spare room only to find the cable didn't work. I think he forgot to activate that line. Then I also noticed my phone line was fuzzy and staticky whenever I made/received calls. I called the office and they told me to have the tech fix it when he came.

So I called on Friday to confirm my appointment and went home to wait for the tech. I get a call at 8pm from him telling me he was delayed at a previous job and didn't know when he would get to me. Did I mention that it was FRIDAY night? So I asked him to reschedule me for the first appointment the following morning which was Saturday, Oct. 13.

Saturday came and I waited until 10am before calling to confirm that someone was coming out. They told me they had an open ticket and the tech had from 9am-1pm to arrive. I hadn't planned on spending half my day waiting for someone after they didn't show the night before, but I had stuff to do around the house so I waited. He arrived at 12:56pm (which is BEFORE the 1pm deadline).

When the technician arrived, I pointed out the time and his response was "it's before 1pm isn't it?" I ignored his remark and proceeded to tell him that in addition to the installation of a phone jack I needed the basement cable line to work and he needed to check my phone line because it had a lot of static. He told me the only thing on his work order was to install a jack and that was all he was doing.

At that point I lost my temper and asked if they treated all there new customers with such great care and attention. He walked outside and called his boss who told me they were only hired consultants and only got paid to do what was on the worksheet. Therefore if he did anything else for me, he wouldn't get paid. So after I calmed down and told them both that I would speak to comcast headquarters about it, the guy tells me the initial installer did something wrong and he couldn't install the phone jack after all. Another wasted day! However, the consultants' supervisor understood my frustration and would schedule the comcast person who installed the system to come back out and fix his mistakes all at once. So my next service date was Tuesday, Oct. 16th between 6pm-8pm.

At 7pm on Tuesday night I called to confirm that a technician was coming and was told that he had until 8pm to arrive. At 8pm I called again and they said my ticket was still shown as "open" so he should be there soon. When I asked if they could page the guy they told me they have no way of getting in touch with him. APPARENTLY COMCAST DOESN'T KNOW ABOUT CELL PHONES!

By 8:15pm the technician called to say he wouldn't be able to make it and I let him have it. I told him I was yanking my service the next day and hung up. Sure enough, I get a call the next day while I'm at work by the head technician in the field telling me he would come out and install my jack. I told him not to bother because I wasn't continuing with Comcast service. So he gave me his supervisors name and number (the supervisor of field technicians) to call. I called the supervisor who was aghast (yeah,right) at all that I'd gone through and blamed it all on the terrible consultants they have to subcontract out to. He apologized and gave me two free months of services (which I won't need because my Verizon gets switched on at the end of this month).

I can see by this blog I'm not alone in my disgruntlement. Glad we aren't taking it lying down. More power to us!

Not a Comcast Customer Anymore!

Anonymous said...

I signed up to add phone service in January. What a mistake! I have have no phone more than I have had the phone and the repair techs have been here 12 times. They can't even fix their own problems. Not to mention when I had it installed they did $407 worth of damage!!!
Whatever happened to cable choice? Has that been sent out in the wind never to ever happen? Maybe then Comcast would fix their problems if they had some competition. Oh as I write...I have no phone service...AGAIN.

Didi said...

I cannot believe Comcast is STILL in business with all the horror stories posted about them. Where is the Attorney General's office when you need them. Can't the GA's office get them on mail fraud??? The blogs read like a Pyramid Scam of bait and switch, price scams and lies. What the Hell? Is the economy so good that companies don't have to deliver service or goods anymore to actually stay in business? Are we, as consumers such sheep? I'm appalled.

I was a Dish satellite customer for 7 years. A happy, well adjusted, well informed, giddy TV addict. Alas, I sold my home to bail out of a declining housing market and moved into a sweet rental. Dish showed up to install but couldn't get a signal because my apartment with views of Manhattan faced the wrong direction. After my mini meltdown, I was told Comcast was my ONLY choice. Holy monopoly Batman. And so it begins...

No home phone service for almost 2 months despite the repeated return service calls. Three DVR receivers that work intermittently at best. One DVR that was replaced 3 times and still doesn't work. No Court TV service on one of our boxes - the only box we actually record Court TV on. Loss of all recorded programming on one box. Inability to record or cancel series recordings for no apparent reason. A TV that turns on all by itself every day at 12:30 like a Poltergeist. Service cut off on one box for a month because Comcast had flagged it as "stolen" though they brought it to my apt and installed it themselves. Refusal to have my call transferred to a Supervisor and being forced to speak to the same zombie clone customer service agent with different names over and over again like a bad Groundhog Day scene. All for $200 a month. Lucky me. I could go on, but really, why bother. It's just more white noise out here in cyberspace and no one is listening. I'm now at an 8 on the snapometer scale of 10.

Why so bitter you ask? It's not just Comcast people. It's hundreds of companies just like them and it's OUR fault. Yes it is. Ours - the consumer, the customer, the shopper, the wanter, they buyer, the enabler! Like a crack addict, we keep feeding the addiction and making the corporation drug lords richer at our own expense. The solution you ask... It's time to ban together and use the most powerful information tool in the universe, the internet, to go viral and tell our stories. Force these companies to treat us with respect. We are paying for their mansions, yahts and poloponies (yes this reference is from the Honeymooners). The point is, I bet the kingpins of these corporations get better customer service from their employees than we do. They probably don't even have to call the same 1-800-PLEASE-HOLD-WHILE-WE-TRANSFER-YOUR-CALL-TO-SOMEONE-ELSE-WHO-DOESN'T-GIVE-A-CRAP number.

I'll be back with a list of offenders to add the Comcast Hall Of Shame. My blog is called Make-It-Better-Now. Stay tuned :-).

Brian said...

I have Comcast high speed broadband and HIdef cable and have NEVER had a problem, ever.

Live south of Seattle.

Anonymous said...

Tired of talking to a recording and punching numbers? Here's how to get to a REAL PERSON!

Comcast 800‑266‑2278 Press * at each prompt, ignoring messages.

(No guarantee you'll get positive, customer-friendly action, but at least you'll have a person to talk to.)

Anonymous said...

to tell the truth, you customers suck, you complain and add to the issue, stop watching TV, get off the couch and run. Log off the internet and talk to your kids. All cable and sat TV installs are going to have problems because of the customer. You always want something free, and feel the cable companies owe you something. Look at the phone companies, i called to get phone service and it took weeks before they came and then they wanted to charge me 75.00 per phone jack. what us customers should think is if we could do better then get a job at one of the cable/sat TV companies and try to turn it around. but you cant because customers suck/cable sucks the president sucks, big brother sucks, but this is america and if you dont like it go back to your country and see if its better, because none of us are from here. we were brought here by rich white people and now they are mad cuz the mexicians are taking over. end of the day this site sucks, there are more important things to write about like why apple ripped off so many people with the iphone and macbook pro powercords. flat screen tvs with a life of two years, gas prices, court fees, fat people, rich people with dirty homes, HDTV that barely works, tivo, e-machines, fast food and the church of jesus christ and ladderday saints. preist and little boys, laywers, cops, child support, hoes, pimps, drugs,atlantic city and i could go on and on but like i said this is america so live with it.

mack said...

i moved to mongomery county in may 2001,i used comcast right away because they had a monopoly,there were no one else,customer service was terrible,no one answered the phone for sometimes upto 45 minutes. i dropped them in 2004,using Direct tv. when i returned the 2 cable boxes shortly after,they wrote me one month later asking me to return the boxes i had already returned in person. they said they had no record of it being returned,the back and forth went on until i eventually paid the $480.00 for two cable boxes that i delivered to their rockville office. they had threatened collections,and in the interest of peace and quiet ,i yielded. bad service ,comcast.

Anonymous said...

If you all hate Comcast so much why not just disconnect the service and or quit your job. And for the record when have to pay for the phone service everything else is free. Has anyone every heard of if you can’t beat them join them????

How is is Comcast's fault if there isn't another cable tv provider.??

GET A LIFE EVERYONE PLEASE!!!!!!!!!RIGHT NOW!!!!!!!!

jeffnsteph said...

comcast are crooked as a dogs hind leg!!!!we has signed up for the triple play deal and had it about 3 months and then we moved,when we had our service transferred we thought the triple play went with us,man was i wrong!!! we recieved our first bill (almost $200 WOW)so we called them and was told that was non transferrable and said it was for new costumers only,well we had a totaly account number so i said that means we are new customers and they said thats not true but they offered us a whopping $10 discount (hope we dont break them)so all in all i think VERIZON phone and internet is sounding pretty good and DIRECT TV.

Anonymous said...

MESSAGE TO COMCAST CUSTOMERS:

MORONS:
1. CAll 1-800-COMCAST

2. Ask For Service to be disconnected

3. Go get a dish and stop bitchin about your fucking cable already..get a life!!

Anonymous said...

By phone with a sales persosn, we were sold the consolidation plan that would combine our cable TV, phone and computers, as well as to install two (2) Digital Video Recorders (DVR). When the tech guy showed up, he had no idea about the DVR installations and brought no equipment to install. After calling another tech, he showed up with the DVRs and they did the job. Unfortunately, they neglected to tell us that our Brinks Security Alarm would be disconnected by the phone change. This resulted in a lack of security while we were on a ten-day trip. Upon finding out that our security system was now inoperative, we called Brinks who charged us $98.50 to repair the security alarm. Brinks said this was a common thing with Comcast. We made a call to (we live in southwest WA State) Comcast and received a wrong number to place our complaint. Back to the phone tree and a new person "in the midwest" with whom to start all over again with our complaint. We finally got a supervisor on the line. When she heard the story, she offered to credit the Brinks bill to our Comcast account. Fine! She gave us a FAX number to use to submit our claim. When we tried to FAX in the bill we reached a phone instead of a FAX number. Back to the phone tree! Once again we got a person who then took about 20 minutes on and off the phone trying to find a "good" FAX number "directly to the billing department". The FAX was sent and went though on the other end. Suspecting that the FAX might not reach the billing department, we followed up with a letter to the address in Beaverton, OR, that appeared on our bill. About two weeks later, we received a phone call from a Comcast manager who knew NOTHING about the FAX we sent but was very apologetic and offered to give us one month free service, which included a credit for the Brinks bill. We have yet to see if his promise will come true. Sound familiar?

Gatorgirl said...

Ok let me tell you about my horrible experience with Crapcast. I had cable when I lived in an apartment. It was just easier than dealing with the apartment management of satellite dish placement. When I moved into a house, I called Crapcast to change my service address. First of all, they charge over $30 just to change your address. That is a rip off. Then they wanted to charge me $18 for each additional outlet to activate them. Why? The house was already wired for cable before I moved in. They weren't going to have to do any wiring, all they have to do is basically flip a switch (they really don't even do that much according to their technician). So I go ahead & set it up then go straight to a Dish Network retailer & sign up for satellite. I then called up Crapcast to cancel my service change. They wanted to know why, so I told them. They then offered to waive the fees for activating outlets & some other discount. I reluctantly agreed. Well, what do you know....the very first bill was wrong. I decided no I'm not dealing with their crap so I called to cancel my service. They set up an appointment for one of their technicians to come get my cable boxes & terminate my service. I got a time frame of anywhere from 8am to 5pm. Gee, can you be more specific? So, am I supposed to miss work waiting on them or what? I do work during half of that time period. They took no consideration of that fact...couldn't even put me in for an afternoon appointment. Luckily, my mother happened to be in town that day & waited on them. They never showed. I called to ask what happened & got some lame ass excuse & another appointment. Surprise, surprise, they didn't show for that appointment either....and I got another lame ass excuse. I decided I wasn't getting anywhere that route, so I said I would just bring the cable boxes to the office. I took the boxes in, signed the paperwork saying I had done so & that I was cancelling my service & THOUGHT that was the end of that. I even got a bill a month later saying I had a ZERO balance & did not have their service anymore.

Now, an educated person would think that was the end of that. Oh no....not even close. A month or so after I got my "final" bill, I get a phone call that was a recording from Crapcast saying I needed to pay my bill or my service would be shut off. I called the office up to find out what was going on & was told there was a glitch or a delay & that I did not owe them anything. Their records showed that I did in fact cancel my service & paid them what I owed them. Ok. Next month, same thing....got the phone call with the recording saying I needed to pay my bill. I call the office AGAIN & got the same line of crap. Now one would think, when one is told that records show they do NOT have service & do NOT owe anything, that one would be free from such said company. Not when you're dealing with Crapcast. Ok, third month, I get a call from a collection agency trying to collect money that I owe Crapcast. What the hell?! I told the guy that I did NOT owe them anything since I had cancelled their service months ago, had paid them in full, had returned their cable boxes & had paperwork to prove all of this. I said they needed to call Crapcast themselves & find out that I did NOT owe anything. Collection agent said he would do just that. Ok, fourth month, I get a technician knocking on my door to disconnect my cable because I had not been paying my bill. Once again, I uttered What the Hell?! This is just ridiculous. Now I was nice to the technician. He was after all just doing his job. Come to find out, since I took the cable boxes in to the office, that meant a technician didn't come to fully disconnect my cable. Funny thing is, I checked to see if I was still getting service after I turned in my boxes & low & behold, no I was not. So they don't even have to come to your house to connect/disconnect a damn thing. Let's just say, their "customer service" got an earful when I called them up after the tech left. It was not pleasant.

If something should happen & I am without satellite, I will go WITHOUT before I will sign up with Crapcast again. Hell would have to freeze over first. Crapcast....YOU SUCK!!!!!

budman said...

Well its been 3 days since I posted no answer from the cable notzies yet, oh BTW watching Game 7 of the ALCS the HD was fuzzy and breaking up the whole game.
856-905-8334
I HATE COMCAST

budman said...

To all the anonymous people who want to stick up for Comcast, but wont leave a name or mumber, give me a call I will explain it to you.
856-905-8334

Don said...

Questions for everyone:

1. Did your old cable company get bought by Comcast at the end of last year?

2. Did your Internet Access speed get reduced to less than half of what it was before Comcast? Now some web pages load slower than a 56K modem.

3. Did your Internet Access price double when the Comcast slime bags took over?

4. Have you had nothing but non-stop over billing errors?

5. Has your TV service had chronic intermittent problems?

Perhaps if your local news paper, TV news stations and Commissioner of Public Works get enough complaints from all of you dissatisfied Comcast customers, someone in authority will force Comcast monopoly to become an HONEST company. Think about it. Complain to everyone you can. Send email to your senators. File a complaint with the Attorney General’s Office (both state and federal). Let’s get some action. Don’t let these scoundrels get away with ripping you off. Take action NOW.

Don said...

Comcast Acct#: 01715 142359-01-2

Speaking of illegal here’s another scam for which Comcast owes me even more refunds as well as owing EVERY customer a refund. I’m surprised someone hasn’t already filed a massive multimillion dollar law suit about it yet. Rest assured that I have collected a lot of evidence against Comcast for various things they never fixed, but this takes the cake.

Let me tell you this story too, I’ve got all kinds of examples of it recorded on a DVD for criminal and/or civil court:

This is an illegal thing that Comcast has been doing for a long time, about 6 months. I have filed a complaint with the FCC since it is illegal and it just stopped happening a couple months ago. Apparently the FCC finally got around to it, but it was another issue with Tech support refused to ever acknowledge just like they refused to acknowledge any other problems as existing. Tech support is ALL LIARS.

Several times every evening while watching TV, I would suddenly have my TV program interrupted with an illegal advertising message interrupting everything on every channel. It was a text message similar to the Emergency Broadcast system without the screechy sound. It was illegal advertising bought by the Mount Zion Church and a few other unscrupulous organizations who used Comcast’s greed to illegally advertise their church events on top of everybody’s TV programs. You would be watching TV, when suddenly one of these retarded church ads would interrupt your program for 2-3 minutes.

Just to show you how horrible this illegal crap was, here’s an example: I was recording a concert on VH1, a one-time concert that can NEVER be rerecorded again. These bastards ruined 6 songs in a 1 hour concert with these illegal church ads. The whole concert was ruined by these evil Christians and their evil Comcast cable company. I hope you ALL go to hell for that.

Basically, it’s ALL recorded for criminal prosecution and civil court and I CAN prove that it happens on ALL channels and on both analog and digital cable boxes at the same time. Why? Because many times I was recording stuff on two different recorders on two different cable boxes and these criminal ads were on both of them at the same time.

Somebody belongs in prison for that illegal crap. Also, somebody should sue both Comcast and the Mount Zion Church jackasses who paid for this illegal advertising. Of course tech support denies everything, but I have the recorded proof.

If you, or anyone you know, plan to file a multimillion dollar class action law suit against the Comcast criminals, I would be happy to give you a copy of some of my evidence on DVD for your case. I have examples of intermittent “Black screen” down-time for a few seconds to a few minutes. I have examples of intermittent down time for several minutes while the cable box just shuts itself down and displays an “application loading” error message. I have examples of intermittent down time from these illegal Christian ads Comcast broadcasts on top of all channels on all cable boxes, I can prove this is on two different channels on two different cable boxes at the same time.

If you can prove that you are NOT a Comcast slime bag and that you really are suing those bastards, I’ll make you as many copies as you want for free and mail the DVDs to you. Just call me at 304-724-6130. But be forewarned, I am NOT going to help Comcast cover up their own illegal actions, so you MUST prove to me that you really are suing Comcast and not helping those Comcast bastards to make up more lying excuses for their illegal behavior.

Hope this helps,
Don

Don said...

Comcast has done nothing but a criminal fraud rip-off scam with me. Their FAKE supervisors NEVER resolve anything and they owe me over $300 in fraudulent rip-off scam charges. That’s not even counting all of the massive intermittent down time which should also get a refund of some kind. This post is only about their fraudulent billing scam for the last year (well, almost 11 months now).

I plan to file both criminal charges against them with the state's Attorney General's Office and also take them to small claims court to get my stolen money back since they are too dishonest to resolve any of these issues.

I have already reported them to the FCC for illegal text ads overriding ALL TV programs, a totally separate issue from the fraudulent billing scam mentioned here.

Comcast Acct#: 01715 142359-01-2

Here's billing scam story: These Comcast slime bags have consistently lied to me and continuously refused to ever resolve any issues including fixing downed service and fixing billing errors. On top of that, absolutely no refunds have EVER been issued for massive down time which ranges from several days to several weeks. In the case of the illegal advertising overriding TV programs, that went on for 6 months without ever being fixed and is in a separate post on this web site.

This nightmare started last December when Comcast took over my local cable company which provided a great and reliable service:

1. They never sent a bill in December and then shut down all of my movie channels for two weeks in January. The morons in their tech support said that nothing was wrong, but everything was down except for basic cable channels for over two weeks. In other words, I was paying for a service that didn’t even exist.

2. Finally, after being jerked around by about 10 different people, ALL of them claiming to be “the manager”, I finally found out that the nearest local office had illegally shut down all of my cable boxes (all four of them). I was told basic cable channels can’t be shut down or they would have been dead too. During these two weeks of total down time, their incompetent tech support had absolutely no clue as to what they were doing and swore that there was absolutely no problem with my. They criminally refused to even send someone out to my house to check it out. Of course in typical Comcast fraud style, they billed me for those two weeks of no service and expected to be paid for nothing.

3. To cover for their illegal actions, tech support then tried to claim that I was shut down for non-payment of the bill for November and December. I said, "you never sent a bill in December and November IS paid I can see it in my checking account. Also, I sure as hell am NOT paying for the two weeks of down time in January, so you owe me a refund on that too."

4. The local office easily verified that the November bill WAS PAID. They also admitted that they “purposely” NEVER sent out any bills in December to anyone due to the transition from Adelphia to Comcast and supposedly the billing error was corrected. They also admitted to illegally turning off all of our cable boxes for two weeks. The bill was paid in full for both December and January right there in their local office at this time by my wife, she never got a refund for the two weeks of down time.

5. The next bill came to me in the mail. Guess what? They claimed that January was not paid and they never refunded the money for the two weeks of down time for the illegal shut-down of all my cable boxes. The criminals threatened to shut down my service again, so they extorted another overpayment from me. Now they owe me the $200 overpayment for January which was never credited to my account AND $100 for the two weeks of no TV service due to the illegal shutdown of all cable boxes. Comcast has only been in charge for two months and they have already pulled a $300 billing fraud scam on me. That’s not to mention the fact that there was a major hassle from the service being illegally shut down for two weeks.

6. Again two million phone calls later, and after demanding to talk to the manager, Lisa E. who claimed to be a customer service manager (employee# 7836) said that she would fix this. Also, she said that she would issue a refund for 1/2 month because my service was down for 2 weeks in January. I felt good and thought that this was the end of the Comcast nightmare. WRONG!!!

7. Next bill, same crap. No refunds issued. Lisa E. was apparently a scam because every time I called, they connected me with another FAKE MANAGER who had no clue who Lisa was and never did anything to resolve the issues.

8. Another criminal extortionist from Comcast called me and threatened to shut off my service if I didn’t pay the extortion money. I told this moron that Lisa told me to hold up payment until it was resolved. Long story short, I ended up paying the $300 criminal extortion money every month since then or they would illegally cut me off. They had me by the balls since fiber optic TV isn’t available in this area yet and a satellite dish can’t go through the trees. The Commissioner of Public Works can’t even be bothered to get off his lazy butt to answer the phone, much less do anything. So what can you do?

9. Every single time I have called, Comcast has illegally REFUSED to ever fix this billing issue and has refused to ever fix the chronic cable problems. They now keep telling me that I have to contact my “local” office about the billing issues and then always illegally refuse to ever give me the phone number or even the address of my local office. They have also illegally refused to ever fix the chronic cable problems. Also, they have illegally refused to even give me a physical address where I can send court papers to sue them. There is nothing legal going on at Comcast, absolutely nothing.

To date, almost a year later, the Comcast jackasses have consistently criminally extorted an extra 1-1/2 payments ($300) from me every month that I DO NOT OWE. They have no intentions of ever fixing the billing error or refunding the money for the two weeks of down time in January. They owe me $300 of refunds just for this one illegal scam alone.

This does NOT include refunds that should have been issued for other down time and all the other problems that their tech support REFUSES to ever fix. Like the “Hammer Lady”, I’d like to do some damage to these criminals’ offices too.

Comcast is a fraudulent rip-off scam monopoly. They should be arrested for fraud.

Anonymous said...

I was a heavy comcast internet user and I kept getting the letters saying I was to be cancelled for over using my unlimited bandwidth. After a few run-a-rounds I just stopped the service and went with DSL, they then raised my cable tv rates so I cancelled them and got out my rabbit ears. I'd rather watch 2 channels than to pay them any more money.

I love gateway installs said...

if you still own rabbit ears... your a fucking. Douche!. capital D Douche big bag of it

Anonymous said...

I think everyone should join Florida's lawsuit against Comcast about their sorry On Demand service. New Movies are often not there as advertised or will come out for one day and then get yanked. In addition, they go for weeks without updating the anime channel although they supposedly made a deal with the anime network to offer more and better service.

In addition, Comcast uses the old bait and switch when it comes to advertisement for services that include hidden fees like a $99 installation fee for phone service for their 33+33+33 for internet/phone/cable service.

Was I the only one charged $99 for an installation fee. If so why? How do I correct this.

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you said you where going fix our t.v. on Monday but you have to fix it today and that is an order and you better fix it as of right now and that is an order and you better get out today and get this matter fix'd and that is an order and you better get here as of right now and that is an order and If you do not I can and I will email your manager and that is a promise and do not call just get some body out here as of right now and that is an order.

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