Wednesday, October 10, 2007

EMPLOYEE CONFESSIONS....

...go here.

98 comments:

CCEmployee said...

Bob your blog is a lot more quiet today. :-(

I'm being robbed said...

Give it time you foolish little person, it's only been going for a small while. I'm willing to bet there will be tons more activity in the near future as people who have been cheated by a monopoly will start finding their way here. i've been looking for a site like this in the past to air my greivances and this is the 1st i've found that's not buried somewhere deep in an obscure forum.

Comcast is a monopoly and their little marketing genius's can change, add and move channels around and play with service packages all day long for all I care but finally people are going to start pointing out what they are doing.

They destroyed tech tv, i used to have to pay extra for tech tv, and the same package for that matter was actually giving me the speed channel as well, now techtv is G4, and Comcast is the Primary owner of this channel. they replaced most of the techtv people with fake LA actor possers, now the channel G4 is free because they own it, and want to push their own content (add driven), and I have to pay 5 bucks more a month just to get speed channel, yet some shit like LOGO, is free of charge. WTF. What % of people are actually watching that.

CCEmployee said...

My comment was only because yesterday this blog was seeing 10-20 posts an hour. And actually, the reason I was looking forward to more posts was to have something to respond to. :-P

Anyways, TechTV was one of those things that IMO had a lot of potential, and the owner sold it off, then they tried taking it in a completely different direction... To be honest, the old TechTV wasn't really pulling in a lot on the ratings side, that's why the owners decided to sell it, and why Comcast wanted to change the direction is was going in.

You can actually read a good bit on the spotty history here:

http://en.wikipedia.org/wiki/TechTV

what am i really paying for said...

It appeared as though you where being smug about no posts and gloating. i suppose i took that the wrong way.

Thanks, that was a good read on Tech TV / G4 thing. I still think it's to bad they changed it into more of an MTV hip testostrone driven low brow channel. It wasn't changed to that until Comcast had primary ownership. Obviously they are wanting to get into the content producing themselves to generate even more revenue and not have to pay somebody else to use their content. I still think it's crap though in my opinion.

CCEmployee said...

Oh don't get me wrong, I liked TechTV and thought it had a lot of potential, it just didn't have the ratings to stay alive as it was. That's all it boiled down to. :-\

Anonymous said...

QUALMCAST
CRAPTASTIC
COMCRAP

As an employee that gets pretty old prety fast.
None of this is anything new. 23 million customers, someone is going to be upset. Someone is going to expect you to arrive the day before the issue presents itself and prevent it.
Someone will think they should have twice the amount of services for less then half the price.

If I go to Home Depot one employee will never look you in the eye because he is afraid you will ask him a question and he will have to do work.
Another will come up to you and ask what he can do for you.
Its the same everywhere. No one can be bothered to post the good experiences. Bothered to post that they are saving money with their provider.

Every body wants someone to hate, someone/something to focus our anger on.

I know there are techs and agents out there who work day and night to repair and install services and make sure customers are happy.
Thats who I work with. And general statements by the customer base like "All their techs are idiots" are a bitter pill to swallow.
I really miss humanity.

Anonymous said...

Let's just say Comcast charged me $600 in porn saying that it was ordered through my dvr when really my dvr serial number was taken by an employee and used for their own personal use, or the company used it to get money. Probably both. I will wait the 7 years to get it off my credit than rather paying them a dime! And I am now enjoying my FREE cable of 8 months now, thank you Comcast you are finally getting what you deserve...:)

Anonymous said...

"If I go to Home Depot one employee will never look you in the eye because he is afraid you will ask him a question and he will have to do work.
Another will come up to you and ask what he can do for you.
Its the same everywhere. No one can be bothered to post the good experiences. Bothered to post that they are saving money with their provider."


.....And someone has had a good experience when?

Anonymous said...

So, first of all, I feel the need to debunk to everyone this whole idea of a monopoly. Contrary to popular belief, Comcast is not a monopoly, and for multiple reasons. A monopoly is defined by Websters as "exclusive ownership through legal privilege, command of supply, or concerted action"

Comcast has no legal privilege to exclusive ownership, rather a lack of willing entrepreneurs who wish to drop a few hundred mil to get their own venture started, albeit Verizon and Qwest are now taking the risk in several markets. Moreover, satellite companies compete with us in EVERY SINGLE market... and if you all are complaining that you can get the "same thing for cheaper" with satellite, then clearly you have a choice, and in your mind, a better one. My question though: if you allegedly can get the "same thing for cheaper," why not just switch? Maybe your credit doesn't qualify you for satellite? Maybe you don't want to sign a hefty contract? Maybe they don't provide Video On Demand? Exactly. You know that you can't get the "same thing for cheaper," or you would have gone a long time ago.

My next point is that incidents such as these are EXTREMELY isolated, and you will find a handful of individuals with such incidents in any company with 26+ million customers. No matter what your business model, it's impossible (yes, IMPOSSIBLE) to please 100% of customers. Well, I suppose you could do it by giving customers whatever they wanted, such as free service, but then you are not running a business at all. If any company truly stood by the old model of "The customer is always right," I guarantee you they wouldn't be a company for long.

Overall, Comcast genuinely cares about its customers more than any company I've ever worked for or dealt with. Of course we want to fix your problems, but please keep in mind that there is no such thing as a perfect company with a perfect track record.

For proof, go ahead and google "DirecTV sucks" or "Dish Network sucks." There are plenty of blogs out in the worldwide web with horror stories for these companies as well. If you're going to take all of those at face value, I guess you're just stuck with good old antenna service! (Or none at all) Good luck :)

KillAllStartupsTheComcastWay said...

Anonymous, you suck. Big Cable is a cancer on the American media experience. Here's to hoping for entrepreneurs who can find a weakness and take you all to the cleaners.

Anonymous said...

Get DirectTV for your tv needs. I am a former Comcast customer and have never looked back. The satellite picture is better, the service is better, and it's a little cheaper since DirectTV uses a dish and satellite and doesn't have to pay for using land for their wires.

They have tons of HD channels now too.

Anonymous said...

I live in Seattle, and I will say that the quality of Comcast's TV and Internet service is very good. Picture quality is fine, the limited HD selection we have is great and the Internet is fast and has rarely ever gone down in two years (my wife works from home).

They are frustrating to deal with, though, as they steadfastly refuse to add HD channels that many other Comcast markets have and now they are raising prices for the second time this year. They are raising the average bill over 4% so they can add 5 HD channels, one of which (the NFL Network) is on a pay tier. To me, that is a nonsense reason for an increase, but it's probably their public one as they look for more money to cover the ridiculous amount of advertising for digital phone service that they do here.

I am also not a fan of the "new" TV Guide DVR interface, which is not as feature rich as the Microsoft UI it replaced. Not to mention that a second DVR costs a whopping $17 extra a month.

I think if Comcast was a little more forward with their HD rollout plans and stopped with the price increases, most customers would be a lot happier. The cost for TV should go down over time, as the major investments in laying these digital lines years ago gets paid off. After all, this is a company that reaped over $7 BILLION in revenue last quarter.

Given the regional nature of their systems, though, I doubt Comcast can do much to satisfy all of the concerns and complaints. No two Comcast systems are the same in price or offerings and many installers are 3rd-party contractors who are paid by the sheer number of appointments they can do in a day and not by the satisfaction of the people they provide service to.

Anonymous said...

In response to the Comcast employee who wrote the following:

"Moreover, satellite companies compete with us in EVERY SINGLE market... and if you all are complaining that you can get the "same thing for cheaper" with satellite, then clearly you have a choice, and in your mind, a better one. My question though: if you allegedly can get the "same thing for cheaper," why not just switch?"

Because in the Philadelphia market, there is no apples to apples comparison. The satellite companies are NOT competing directly with Comcast because Comcast will not allow its regional sports network to be on satellite, hiding behind the 1992 terrestrial carriage loophole. It allows the the regional sports network to be on satellite in other markets such as Chicago, but not Philly. Why don't you talk to Comcast VP David Cohen about this at the company's Philly headquarters?
I've asked to purchase SportsNet for a fair monthly fee, but I hear over and over that the billing mechanism is not in place to bill for one station only. (As a sports fan, I have DirectTV to watch out-of-market teams), but still like to watch some Philly teams.
Oh, and by the way, in Philly, where Comcast bases its value on the regional sports network carrying Phillies, 76ers and Flyers games, when the NHL season was canceled in 2004-05 and I asked for a one-third rebate on my bill because no hockey was even played that season, you should have heard the excuses from the rude and arrogant customer service supervisor and VP of customer service. Despite what the company says, Comcast DOES NOT care about its customers, whether you stay or go.
One more item Comcast: Please stop using the example that the NFL provides the Sunday Ticket package exclusively to DirectTV and does not offer it to cable as an excuse as to why you do not offer Phiily SportsNet to DirectTV. That decsion by the NFL has nothing to do with DirecTV or us, the consumer. Why don't you take that up with the NFL?

Anonymous said...

I can't leave a customer number because I am no longer a customer of Comcast, nor will I ever be again. My experiences are without reservation, the worst I have encountered with a "public" utility that is protected by monopolistic laws. From their fast internet service that isn't, to their service that doesn't exist, to their reliable equipment that also isn't. Their people are without doubt the worst I have encountered and without any redeaming value at all ... truely what someone would label as porn as it's purest form!

I would vote for any bill that would force Comcast to compete openly with other cable outlets. I suspect that someday, some judge, as in the case of AT&T, will break up Comcast and that will be the end of their reign of terror!

Dumbya60 said...

Comcast is the worst. In my area, they used to take the phone off the hook so you could not reach anybody. That stopped when the Attorney General started looking into their customer service practices.

I am no longer a customer of Comcast and I am so happy. We recently got AT&T U-Verse TV and Internet service in my area and it is going to put Comast out of business. The service is excellent, the picture quality is like HD or plasma, the different functions make Comast look like they are in the dark ages. AND, the price is almost half of what I was paying for Comcast and I receive twice as many channels, plus On Demand and free movies for a year.

U-Verse is a suite of Internet Protocol-based products. You really have to experience U-Verse to believe it. I have recommended the service to all my friends. It is AWESOME!!!

Anonymous said...

Final straw - Comcast took my NFL Network off my regular lineup.
Thought I would get it anyways because I subscribe to the HD package. Upon subscription, I was promised everything they had to offer in HD.
Wrong, now they want me to subscribe to a sports tier package in order to receive it even though I'm not interested in other sports.
Solution - After complaints, they have shown me they aren't interested in my + $200.00 mo.
I am now enjoying DirecTV at a very much cheaper rate AND NFL Ticket AND twice the HD programming.

Anonymous said...

Anonymous Comcast employee, bite my ass. You know damn well that Crapcast pays very well to local politicians to make sure they have a CABLE monopoly, and even better that you (and the other cablecos, which are no better) act like it when they deal with customers.

That's why I cut the cord for DirecTV nearly 10 years ago, and I have never regretted it for a second. Local cable monopolies should be outlawed, and if they were, you and every other arrogant cable scumbag would be out of a job; you couldn't handle working in a genuinely free market.

That goes for you, too, phone company scum.

chrisb said...

Someone is going to expect you to arrive the day before the issue presents itself and prevent it.

Actually i'd be happy if they arrived on the day they say they'll arrive, especially when I have to wait 4 weeks for a weekend appointment and they guy doesn't show up, saying "there is another appointment in 4 weeks" is not acceptable. I had to threaten to quit before I got a repairman.

It would also be nice to give me an answer besides "well it looks like it's working from here" when both me and my neighbor's internet keeps going out. Instead of , oh I don't know, sending someone out to check why several people in an area are having problems?

This is not to mention them constantly sending update codes to my box breaking it every 6 months or so, or turning off my cable several times the past 2 years. Usually on friday nights right before the weekend so I don't have cable till monday or tuesday.

They are the worst cable company I've ever had. If my condo association gave me any other choices I'd switch.

Steve Dores said...

I live 900 feet off the road and Comcast wanted $6000 to run a line to the house.

I went with Dish TV 10 years ago. and couldn't be happier.

Some of my neighbors have Comcast and they complain all the time.

Anonymous said...

http://www.cablerant.com

If you think some of these confessions are bad, check out the Employee Rants at www.cablerant.com

These employees are pissed off.
I would be too if I worked for one of these companies.

Anonymous said...

If I was a consumer whore like many Comcast customers, I probably wouldn't complain either. If I were a responsible consumer who didn't like being ripped off, I would complain.

Why must Comcast put just a handful (five maybe) channels that I would actually want to watch on their standard cable package, and then put the rest of the interesting channels in the much more expensive digital package? The last straw was when they moved C-SPAN 2 to digital cable.

Oh, and why did they raise my price by a dollar every few months? Because it says they can do it in the terms of service? I know it does. That doesn't make it right.

When I called to cancel my service, they told me they would not cut it off until I brought in my cable modem. Because their next business day was the first day of my new billing cycle, they charged me for that day, even though I brought the box in when they opened. Can they legally do this? Yes. Is it bullshit? Yes. Will I ever pay that three dollars? No! It's COMCASTIC!

Anonymous said...

Comcast operates like a monopoly whenever it can. In my condo building of 170 units, the developer got Comcast to install cables in the building walls "for free", but now we cannot use those wires for anyone other than Comcast. Only 1/4 of the units face south, so 3/4 of us cannot get satellite unless we haul a duplicate set of cables through the whole building again. Comcast routinely makes "exclusive deals" like this, because with real head-to-head competition, they would fail.

Anonymous said...

I've been lucky with Comcast and am enjoying their service only because of their errors. I recently bought a Tivo HD, which requires 2 cable cards to be installed. A 4 hour visit by 2 techs failed to make it work. A call to customer support made a few of the channels work. A few more calls later I reached a knowledgeable and patient support person who reset the billing and programming completely for the two cable cards, and it worked. A nice side effect was that I was given a $200 one-time refund, and most of the billing codes were not re-added, so I'm currently paying about $16 a month for basic, expanded, HD, HBO, and Cinemax. Thanks comcast!

Anonymous said...

i am an ex comcast employee and i can tell you that the company does not give a shit about its customers. come on people they know what is going on but they are ignoring it. Un trained tech who can not set up a simple phone system. to make matters worse they are not comcast techs but contractors who really do not care. i have worked for them for five years and i got tired of the crap and left. the customer service is horrible

Anonymous said...

Well, i'll give kudos to one comcast installer.

A moving van drove past my house one day ripping both the verizon phone line and comcast cable line off the side of my house.

Verizon said that they would transfer all my calls to my cell phone (never did) and have my line repaired in 5 days.

Comcast (ok, this part was bad), said because I was only an internet customer it would be days before I would get the cable fixed. Well, as I pressed further, they said that someone would be out the next day. The next day (a Saturday) arrived and up rolled the comcast van. It was pouring rain, and the man would have had to climb up the pole in the rain. He asked if it would be ok if he came back the next day (Sunday). I said sure. Well, he came back the next day and got everything reconnected. It was great.

Now, I have read where anonymous comcast employee says there is competition. And to a degree, he/she is correct, but the competition is limited. Phone service and TV service is a bit more competitive in most areas. However, broadband internet access can be a monopoly in some areas. I live outside Washington D.C. and my only true option (I've tried satelite broadband) for true broadband internet is comcast. There is no other option. Verizon is not getting FIOS out to my neighborhood anytime soon (years if ever). Satelite broadband has major latency problems and gaming just isn't possible.

Like I said at the open, kudos to the one comcast employee who lived up to his word!

Anonymous said...

I am currently a Comcast employee and I'll tell you if I didnt get my services for free I would have a dish.

Anonymous said...

This is the worst job I have ever had. All they care about is money. I work in a department that is very incorrectly named "Tier 2 Tech support". Basically I get yelled at by you guys all day because Comcast sucks. I get paid a measly 13.50 an hour with my Bachelors in computer science and a few other straight out of highschool kids here are making the same. All they care about is money. When you call in swearing and yelling at us they dock us points if we dont try to see to you. No matter how mad they are they still expect us to sell. When you call and we put in a "ticket" and say we will call you back its because they wont give me access to the tools that I know how to use that I could fix your problem right then and there with. They would rater have a seperate department that we need to have look at it you you have to spend a little more time paying for service that you can't use. Comcast sucks.

Ex_Comcast Employee said...

I agree with the previous posted.
Working for Comcast sux.
I used to work there. No respect.
You get a computer degree and it means nothing there. They promote plenty of idiots with only high school degrees, who don't know how to think. Only how to march to the beat of the company drummer.
So glad I left.

Also that Cable Rant Site, posted above is great. www.cablerant.com I like some of the comments. I'm gonna post there later on this evening. Peace

Anonymous said...

I worked for Comcast for a year and a half and my brother-in-law currently works for Comcast. By brother-in-law first...He has been there for about 9-10 years and whenever I ask him how work is, he goes off about how much he hates it. I am not sure why he is still there other than having so many years under his belt. When he started it was MediaOne (he loved that company) then it was AT&T (started going down hill) and now Comcast (he really hates it). At first, I thought the "Tier 2 Tech support" guy was him because he is in a Tech support position and has a lot of the same exact complaints, but it is not because he does not have a Bacheleors of Comp Science degree.

As far as me, I worked in Sales (speciallized in Digital phone) during my time there. When I started, they were transitioning from MediaOne to AT&T and then I left shortly after they changed to Comcast, it just got horrible to work there. Comcast was completely focused on money and nothing else. As a sales rep I was expected to take as many calls as I could and sell, anything else was cold dumped into another Queue. I was usually the top rep each month in revenue and won all of the grand prizes during my year and half tenure. The reason why, because I was a model employee and averaged over 100 calls per day and under 3 minutes in call handling time. I was also the office SME (subject matter expert) for digital phone in sales. So if you had questions on selling or setting up digital phone service, you could ask me. The funny thing is, in all my time at Comcast and being a so-called SME for phone, there was only one time I remember hearing anything about scripting and it was just an FYI type of thing regarding the availabilty of local phone service without a package. If a customer asked for a basic local phone service, we were told it was the Value Package and if they wanted, they could have 3 free features with it. If a customer wanted basic cable, we were told it was the standard package which has all the local channels and more. There was not one time in all the time of feeding lies to customers that I was told I was doing something wrong.

Customer Service at Comcast:

Guess how many people Comcast provides service to outside of the United States. Answer: 0. If a company provides only service to hard working americans, how can they justify employing people in foreign countries to work for them instead of americans? (hint: HUGE facility in Canada amongst others) At least satelite companies (I do not work for one or is this isn't any type of promotion to buy from them, it's just an example) can provide service outside of the United States and would at least have an excuse in employing people to work for them in other countries. Comcast will probably use the 10 year old excuse and say we need to compete with the neighbors and they do it too...Anyway, I am just curious if Comcast, and other piggish companies like them, keeps sending jobs across seas, then how do they expect americans to afford to pay them for their services??

Comcast is a horrible greedy company and will do whatever I can, now and in the future, to find services from outside companies for phone, internet and TV. Currently I use Qwest (they have been advertizing Spirit of Service and have provided it) and DirecTV. I plan on moving in the future and if it is a Comcast area, I will go so far as finding out if DSL is available before committing to a house.

Anonymous said...

""If I go to Home Depot one employee will never look you in the eye because he is afraid you will ask him a question and he will have to do work.
Another will come up to you and ask what he can do for you.
Its the same everywhere. No one can be bothered to post the good experiences. Bothered to post that they are saving money with their provider."


.....And someone has had a good experience when?"

Ummm, me! Now!
I live in Houston and we used to be covered by TimeWarner Roadrunner. I never had a problem, I got exactly what I paid for, basic cable and internet. Speeds were good and everything always worked. Not one complaint the entire time I had them. The Houston market lost RoadRunner as Comcast took over the area. The switch went fine...it was *almost* un-noticable...the only reason it was noticable at all because my speed increased from a 6 Mb download to about an 8Mb connection. Neat. I was impressed. I then had more need for a home based phone than I used to have so I ordered the Comcast triple play to add phone to the other 2 services that existed. I got an order confirmation notice and a date set with the typical 3 or 4 hour timeframe I was to be available for them. They came in the first 20 minutes of that timeframe. Also neat, because that has never happened to me for any service. They installed and had all 3 services up and running within 20 minutes...we got 2 free cordless phones with the deal, also neat since we were not informed of that as part of the package and were going to purchase phones. Neat that we didn't have to. I did have an initial problem with internet as I was getting a comcast default page when I tried to browse anywhere. I called tech support, was answered immiately and they were unsure of why I was getting the comcast page when I tried to go to google or anywhere. They were unsure how to troubleshoot as I was using Linux and they do not support Linux in technical support, which I was already aware of. The teck on the other hand, instead of fobbing me off as unsupported, started to IM a network engineer. They must have located the problem as they asked me to try and browse and there I was, on the net. Other places would have just told me Linux is unsupported call back when you have a supported OS. Instead the tech went the extra mile and I got fixed within 15 - 20 minutes of initiating my call. Also neat.

Now, over the period of a few months now...my speed keeps going UP. I run the same bandwidth tests each time, I am up to 19Mb connection, FAR better than I ever had, or than they say they are even capable of supporting. I am happy as could be with comcast. I do tech support myself and I know of the problems that can come up in such a company...from MY experiences, they do good work, have good systems, have good employees. I know that many people are disappointed with comcast, too many to just right off so I know you guys here for the most part have legit complaints...but as far as I am concerned I don't want anything with Comcast to change, I actually get more than I pay for with them and get handled well when I have to deal with thier employees. *shrug* neat

Anonymous said...

To the Quack that has frequented this site MANY times saying he is just a "hard working employee" for Comf*ckstick...and claims that Comf*ckstick has "Millions and Billions" (think McDonalds here) of satisfied customers...the REASON you do is because of the monopoly in markets that can't compete...or are non-existent. IF people HAD a choice...your company would just cease to exist. Your endless rants about "just because we have a "FEW" bad apples is bullshit. Comcast is a flawed, flagrant and broken utility that needs to just GET out of communications...and let their employees find work at some reputable company...again "Think McDonalds".

Anonymous said...

In response to "I really miss humanity", here is another view.

I know perfectly well that the folks who show up to do repairs aren't at fault. I also know that the people on the phone support line aren't paid much, and they aren't to blame for Comcast's structural problems. I try hard to be nice to both groups the first and second time that I call. By the fourth call it's another matter.

As to the statement that when you have 26 million customers some will always be disgruntled, that's simply a lame excuse. Verizon has even more customers. Their customer support isn't as good as it was in the AT&T days, but it's a hell of a lot better than Comcast. They also understand how to build gear for remote diagnostics, how to ground their installations properly, the importance of surge suppressors to people with thousands of dollars of computer gear, and a few other little things like that. Oh. And they pretty much show up on time.

Comcast could learn a lot from its competitors. In fact, it's pretty amazing to watch Comcast in action. The day that FIOS service is turned on in a given area, you find that the Comcast customer service people suddenly seem to want to work for a living.

Of course, by then it's too late.

Robert said...

I've read a few of these comments form Comcast and I thought I would like to post some pf my insight. The first thing I see is a bunch of arrogant Comcast employees bragging about their 26 milion customers. I wonder how many they would have if say there was another cable company to subscribe to. Direct TV isn't any better, try watching tv when it's windy or rainy. So that's not what I consider competition. So what Comcast actually has is 26 milion captured prisoners with no choice in competition. This stems from your local city officials who are the actual winners in all this fiasco. They are the ones who decide on who gets to provide cable service. There could be lots of companies providing service, but with deep pockets like Comcast and crooked city officials who only care about getting elected what choice do we have. So people can complain to websites like this and still nothing will change. When people decide to change the elected officials and stop devoting all their time to just going to work every day then things will never change. Look at who we elect as president, not who we want but who they want us to elect of their selected oppointees. How about this, don't elect the next president from their list go all out this time and elect a common no name person like me. Do you really want change or do you just want to complain? As long as deep pockets like Comcast, and other companies like them, line the pockets of officials and you to nothing it won't change

cheryl said...

Mona Shaw my husband, and I more than understand your total frustration....hats off to you for taking action. This company operates with total arrogance, total disrepect, and disregard for their customers. We purchased a vacation home at "Lake OF The Ozarks" early this spring with the previous homeowner haveing an account with Comcast. It took us in excess of five weeks, hours of calling/being put on hold, being transferred, asking to speak with supervisors (to no avail), our cell phone bills prove this, and total persistence on our behalf that Rocky Mount, Missouri was on this planet, and yes "Comcast" YOU DO service this area plus the previous owner (supplied the name) had an account with you. Who hires the staff, where these people come from, and what training (apparently none) they give these people adds up to "0." We finally get installation, they forward the bill not to our home address in Kansas City as given at the time of the order, but to the address at Rocky Mount for which there is no mail box. Following several calls to Comcast (they couldn't locate our account) our service was shut off, and we were charged add'l fees to have the service restored. Trust me our neighbor's of the lake home tell us of similar horror stories, and have discontinued their service with them. If it weren't for our grandchildren we would concur. Comcast is a total travesty, a total train wreck, but a monopoly that apparently will continue as such, unfortunately. Shame on the owner's, and management for unleashing, and continuation of condoning such a horrid nightmare.

cheryl said...

Comcast employee's don't gloat that you have been able to get away with your disrespect/arrogance forever. Thanks to "Good Morning America," and Mrs Shaw you have been exposed nationally for what you are. We can only pray that you go down the tube, and replaced with a "real" company.

Anonymous said...

I work at Comcast in Philadelphia. And I love my job. There is a comment on this site from another employee who is very upset with his pay rate. First of all just about everyone feels that they are under paid. If you feel as though the rate isn't enough why did you take the job?? And yes there are other customer service jobs that get more an hour than we do but they don't get the same perks as us. And the health coverage that we have is THE BEST!!! So I say get a new job. To the person with the porn charges. There is no way for anyone at Comcst to have just put those movies on your account. You may not want to hear it but someone in your home ordered them. That is the great thing about VOD, we can't turn the movie on for you. They can ONLY be purchased using the remote!!!!!!!
And last but not least: If you have an issue with your service and or bill customer service is open 24 hours a day 365 days a year so call. Don't wait days weeks and months later to wanna call about a problem. As a cstomer you have the right to call and talk about your issues. We are always there to help you. If in the event you get someone that is rude and not helpful get their name, make sure you have the date and timeframe in which you called and report the rep. There is always a supervisor or a lead rep in which you can talk to.
HAVE A COMCASTIC DAY!!!!!!!!!!!!

Bob said...

someone just got done with training...

Anonymous said...

Comcast Supervisor Here! Let me mention a few things to all of you. I have worked for Comcast for 3.5 years and I don't hate it. I don't love it. I am content. I am currently in the Retention department and it's my job to save customers, but it is a balancing act because it IS a business. Customers are very important. They are the reason I have a job but I still have to make smart business decisions. I am the first one to say that Comcast is expensive, but we offer a lot that other companies don't offer and as a consumer you have to shop around and make the best choice for YOURSELF. I deal with customers demanding to speak to a supervisor all the time and many because they want another promotion or months of credit. I admit that many times we drop the ball and I do my best to see things from the customer's P.O.V. but some requests are outrageous. I get people saying I took off work today for my appointment and the tech didn't show. I want $500 credit. There is no way in hell you are going to get $500 credit when it was YOUR choice to take off work. We have appointments seven days a week to provide convenience. We normally credit $20 for missed appointments but in most instances I even give someone a week credit or even a month depending on the situation but people always say...this is Retention and that's the best you can do? I ask what else would you like? How about two months free? I am not going to give two months free for a tech missing an appointment that can be rescheduled. If I gave out that much credit each time someone DEMANDED...not asked....DEMANDED Comcast would be out of business. I don't mind people who swear because I swear myself but you will get nowhere with me if you talk down to me. The person on the other end of the phone is a human being and we should both behave like adults. I'm in Retention but I don't kiss ass. I will apologize and do what I can to make it right or get the answers and I ALWAYS follow with my customers.

Let me tell you a quick story. I took a supervisor call last month from a Naperville, IL resident. Naperville is a pretty affluent city and supplies me with some of my most challenging and demanding situations EVER. Here is the scenario. The customer was a Basic cable subscriber and paying $18.89 per month but through the fault of Comcast he was receiving STANDARD cable channels, a package that costs $49.50. A tech installed a DVR and must have added the filter to block out the extra channels and of course the customer lost the free channels he was receiving for five years. The rep explained this to the customer and offered to upgrade him and place him in a 12 month promotion with even MORE channels than he was receiving for $29.99. After the year he would go to $51.00 or he could downgrade again. He refused and wanted a supervisor. I plug in and do my greeting and guess what's the first thing he said: "Another f*cking N*gger!" I could NOT believe it. I said excuse me? He said I didn't say anything. I say I believe I heard what you said and if you feel that way then perhaps you should call back in hopes you will get someone else. He replied again...I don't know what you mean. I didn't say anything. So we go on with the call and he flat out called me a liar about receiving the free channels. I went to the website with him and we looked at the BASIC line-up together and he saw I was correct. But still he demanded that I make the $29.99 promo price permanent. I told him I couldn't do that but I did offer him free HBO for a year. He said he was going to cancel and didn't want me to touch his account or make any changes. I asked if there is anytihng else I could do for you today sir? His response: "Die N*gger" and he hung up.

Do techs blow off appointments... some do yes. And it's wrong and we are trying to hold them accountable. Do we make billing errors. Yes. I don't know of a company that doesn't make mistakes. Do representatives lie to customers. Some probably do I'm sure and if they are caught they are placed on corrective action or fired. But it's also the customer's word against the employee and I can tell you that customers lie too. I can't tell you how many times people say I called to cancel your service in June and you are still billing me. There are two ways to cancel service 1. You speak to the Retention Department 2. You visit the local Comcast payment center and return any equipment or ask them to cancel. Yet almost daily I take calls from customers where they say they cancelled months ago and yet they kept the equipment, they didn't move so the bills were still arriving and the day the service is "interrupted" they remember they cancelled. I look at the facts and if they stack up in the customers favor...they get the benefit of the doubt and an apology. But I've also caught people in lies and it's insulting when they think I'm not going to follow logic when all the clues are there they are trying to scam me. When you sign up for service your work order gives great detail of the costs, any promotions and installation fees but people swear the promo was for a 12 months when it was clearly stated 6 months or they were to get free installation but all the fees are there and the bill tells you you are on promotion. It's not easy, but I know we have more work to do and our goal is to provide a pleasant customer experience but it's not possible to please 100% of your customer base. It isn't and I defy you to name me a company who does it.

I subscribe to that old saying: You catch more flies with honey than you do with vinegar. I don't care how nasty or demanding a person is...you will only get the bare minimal out of me if you treat me like I'm dirt. Customers are important but they are NOT...I repeat NOT always right!

Anonymous said...

849 8380 0406 45 135 Well ComCast You have once again screwed up my bill. It seems to run in three month cycles and my three for 33.00 contract for a year gets tested to see if I am paying attention.

This on top of the 6 appointments you made with me to repair/ install. Resulting in time off from a job. You did come out and left the job half done, and I needed to hire someone to finish. I could not wait another 6 weeks for your staff to come out. As it was, a contractor who sat and talked on his cell phone to his girl friend. Then I called as he had left his equipment at my house!

Prior to this move to Olympia, one of your contractor companies had people who were, for a one-time fee of $100.00, could come and fix it so you got the top end of Comcast. No bill ever. Well my next-door neighbors did it. The contractor has piggybacked my Comcast. Suddenly my internet speeds were down and it was awful. When I called and complained guess who showed up The same guy who did the piggy back! Now when I left everyone was off line and down. Attempts to contact Tacoma Comcast to let them know were met with apathy.

I figured that I have spent over 25+ hours over the last year working to keep you on task, and me on line. With 6 4 hour timed appointment that is an additional 24 hours I should have been working and getting paid for! At 13.50 an hour, you owe me $661.50! Add on the fact I can not call you from work and lunch is a wait on phone tree hell. Now add the cost of me going to a pay phone and waiting in the rain at Safeway at 9:00 pm till midnight to talk with someone. No amount of money can be enough.

So you ask why do I go through this Hell? Because when you do it right you do it well. And Qwest sucks worse.

Anonymous said...

Is Comcast a monopoly?

Well, yes it is actually. It (or the original cable companies of which it is comprised) was granted a monopoly in most markets to lay cable and provide cable TV services, and while some communities are now allowing competition (largely as a result of the thorough fleecing they get from Comcast) many still grant Comcast a monopoly. It also has a monopoly in some markets on content.

To call Satellite TV competition is a bit of a stretch because the technology is inherently less reliable. Satellite also does not provide a practical Internet solution. (That is why, despite the technical drawbacks, I am a satellite subscriber but am forced to turn to Comcast for my internet.)

Anonymous said...

Ok, another from a Comcast employee of about 6 months, and a Comcast customer of 4 years.

The post from the supervisor hits the nail on the head. I have worked for DirecTV as well as Comcast. Everything I have seen indicates Comcast is a better company.

Let's just discuss service calls. In my area, Comcast has a protection plan, so that if something goes wrong, we try to fix the problem over the phone, and if that doesn't work, we do send a technician out. If you haven't purchased the protection plan at $0.99 per month, there is a $17.99 fee. Pretty reasonable. The cost to Comcast for sending a truck out is $180.

The question I am quite often asked is "Why should I have to pay if your cable isn't working." The answer is that if it is something is wrong outside the home then we do fix it, and no customer is charged. However, when there is a problem with cabling inside the home, the customer is responsible for that. Just as the electric company wont send out an electrician to fix a blown fuse in your house because the inside wiring is your responsibility,
the water or sewer providers do not send out plumbers if a pipe in your house starts leaking, there is a cost when we send out a truck for something that is in your home. That being said, we do guarantee installation for 30 days, and if anything goes wrong, we send someone out to get it fixed.

By the way, when I worked there, DirecTV charged $80 for a service call.

I can't count the number of times I've asked a customer to check their cable connections, only to be told "That can't be it". About 92% of the time, when the customer does actually check those connections, their cable pops right back on.

No doubt, you believe it is Comcast's fault you didn't read the materials and user's manuals provided at installation. That's why I hear complaints "I've been on hold 30 minutes waiting for you...can you help me push the cable button on my remote so I can change channels?"

Like DirecTV, Comcast charges a month in advance for services. 45 days after billing, if no remittance has been made, DirecTV shuts your service off. Comcast waits 62 days, and we will work with you if your behind on your bill, like spreading the past due amount out over the next 4 months.

As I said, I've had Comcast services for about 4 years. During that time, I've had one service outage which was fixed promptly. When I had DirecTV, every winter I was outside 5 or 6 times knocking snow off of my dish so I could get service. Luckily, I live in the desert. I'd hate to think how many times I'd have been out there if I lived in an area with more snow.

As for getting paid for your time when waiting for a technician, PLEASE! You don't get paid for time when you go to the grocery store, to get your hair cut, or your nails done. You don't get paid for time waiting in line at these places, nor do you get paid for waiting in the doctor's or dentist's office. Why you feel you should be compensated is quite beyond me. If you are given reasonable expectations, then you have no cause to complain if those expectations are met. It does happen that technicians miss appointments, much of the time because a prior call has required more time than was alotted (many times because the problem hasn't been explained fully). When this happens, you can call us, and we do give reasonable credit on your bill. What would you have? A technician that takes all the time he needs to get the job done, or one who says "Oops...times up! Gotta get to my next call. Be back later to finish up."

The fact is, things built by human beings do not last forever. You are going to have technical problems. They can be fixed if you are reasonable in your expectations.

Anonymous said...

Sorry Bob, I was done training four years ago!!!!!!

Anonymous said...

comcrap is the only game in town if i want broadband internet where i live and i have had nothing but trouble for years. i could tell a zillion stories but the short version is i don't want to do business with them. can't we get something going where we all pledge to switch so that some new business will come in?
i don't buy that crap about they have so many customers they can't please them all. i have dishnetwork for the tv and they are great to work with. they answer the phone, they aren't rude and they do what they say they are gonna do the first time.
i feel sorry for the folks that have to work there. i realize that there are good people trying to make the best of a bad situation. i just wish i had another choice. i pay $70 a month for basic broadband only, including a penalty because i won't pay for their crappy cable tv service.

Anonymous said...

Comcast will be the Ford Motor Company of Cable one day! Just wait Comcast you piece of Shit!

S.FL ex said...

Remember people all the Comcast employees get their cable, internet and phone for free, when you don't have to pay for the service it is easier to take.

I left Comcast four years ago, and I am glad I am gone. (Mostly departmental issues) I didn't think Comcast was a bad company to work for, but they keep growing and know there is no non-sat competition.

Cable companies work closely with your city government, and the city gets part of the profit, any time the gooberment is involved the citizens get screwed.

Anonymous said...

I would like all comcast techs to take the SAT's. What do you think the results would be?

Anonymous said...

If you all hate Comcast so much why not just disconnect the service and or quit your job. And for the record when have to pay for the phone service everything else is free.!!:):) Has anyone every heard of if you can’t beat them join them????

Anonymous said...

Comcast overbooks,overworks and underpays their field technicians,we're treated like shit and looked down upon like we are fucking lowlifes by everyone,especially upper management,What we need here is a "UNION"..For any fellow employees reading this..DON'T BE FOOLED BY MANAGEMENT...VOTE A UNION IN TODAY..HAVE A VOICE..THE POWER OF COLLECTIVE BARGAINING,ETC
who needs free cable,internet??please....WE NEED A FRIGGIN PENSION TO RETIRE ON..Not this 401k crap..A UNION GIVES YOU THIS....Can you retire on free cable?? WAKE UP PEOPLE!!!!!

Ep1dem1c said...

I am an employee of Comcast as well. I think Comcast is one big piece of fucking shit. I have worked there for about 9 months now. Since starting to work there I have been going through alot of shit. My doctor has tried to put me on stress/anxiety medicine because of working there i was having severe anxiety attacks. I work in internet support and ill tell you what it is so fucking hard to troubleshoot someones computer when the tools that we use dont even work half the time. Computers freeze and tools freeze frequent. You would think that a multi-billion dollar company could afford better tools and better computers. Also who the fuck ever though of putting low wall cubicles in a fucking call center. We can hear everything that everyone else is saying around us. Also our customers can hear other techs troubleshooting other customers. Fucking stupid. Comcast is the most unorganized company. That is why the customer service is shit. Half the people that work at comcast dont do what the fuck they are suppose to do. Every other customer i talk to is irrate.. because of something that a previous tech did not do. DO you know how many people call in saying that a tech was suppose to be at their house and there is absolutely no sign of a trouble call even set up. Next to the supervisors.... I have never met such big of retards than these people. 90% of them are cocky as hell because they think they are tough shit and "the man" because they are a supervisor... whoopty fuckin do.....

Two nights ago i called into comcast (THE SAME OFFICE I WORK AT!!!) i had to call in 11 times just to get what i needed done. And my grandmas digital services still do not work. They need to fix the lines outside... i dont see how it takes fucking 4 days to get shit like that shit fixed.

Comcast must die... seriously



So I can collect unemployment.. lol

Anonymous said...

I am a Comcast employee and I ertainly understand the frustrations people have with Comcast. I too am frustrated for a variety of reasons. 1)"Leadership" at the Call Center level for the most part doesn't have the skills, knowledge, integrity, or the fortitude to make decisions for their employees let alone customers 2) We have a Credo, at least in the NNER (Northern New England Region) "Trust the Process" which is basically that Customer Support is told to trust what the Installation Technicians (read sub-contractors) and Trouble Call Technicians (most times Comcast Technicians) are doing in the field. I personally have experienced such ineptitude and incompetence just from my perspective that who ever came up with "Trust the Process" Credo should have to take a couple thousand phone calls to see how "The Process" really works. 3) Comcast claims to be employee friendly and was voted one of the best places to work in Masssachusetts. Are they kidding? Who did they talk to? And who are they? First unlike most companies HR is there to help you GET FIRED, not to help you at all. HR is constantly roaming around seeing who is doing what, and the supervisors do nothing to intervene (remember lack of leadership?), ever though by rights they can, but do not. We also have this little number coming up called "Preferred Scheduling" which is basically work hard (make sales, never go to the bathroom and never be sick) or lose your shift. Oops, my bad, as told by leadership it is not anyones shift but Comcasts. 3) We are not given the tools to help people 4) Any customer call that requires any kind of effort is transferred to another Customer Service Representative. I love my job at Comcast, I really do, and 99% I actually do help customers, unfortunately it is usually too late. Someone else has already botched things up to the point where the customer is seconds away from going to another service. So I understand everyones frustration and I see the poor customer service on a daily basis. But, believe it or not, although it may be few, there are people at Comcast that do care and do see the injustice/incompetence and do try to resolve issues as much as possible. Please be aware that people make up Comcast for better or worse and we as employees (people answering the phones) have people above us who cannot supervise a corpse let alone solve any real issues.

Anonymous said...

Wow, where to begin. Last Wednesday, I leave my house, which I work out of, for an appointment at noon. My internet was working fine. Upon my return, no internet. I have DirecTV and have had it for years. I'll put up with the temporary cloud outages instead of having to deal with Comcast for the rest of my life. The internet is another story. They are the only game in town due to where I live. I'll be switching soon if I can find a wireless broadband provider that has decent coverage and works with Microsoft Vista. Anyways, it takes 48 hours for the first service rep to come out. He can't figure out what the problem is. I said to check all the lines because the only thing I can think of is the landscapers may have hit some of the exposed cable, which is supposed to be BURIED, with the weedwhackers. He can't find anything and tells me the next time someone can come out is the following Wednesday, the 17th. Well, I work from home and was here all day. I called Comcast every hour to find out when they were coming. No one could tell me anything. I call again at 5:30PM and am told that my appointment has been rescheduled because the tech called and no one answered at my house, which, as I'm sure you all can guess, is a bold-faced lie, because I was here all day. I call back an hour later and am told they didn't come out because they were short staffed. This was at 6:45PM. I ask and am told the local office is open until 7:00, so I grab a cocktail and go flying up to the office, pissed off beyond belief, only to find they closed at 6:00! On my next call, I finally get a responsible and courteous employee. She says she will look in to my issue and call me back, which she did! She says they screwed up and someone will be out the next morning. Thursday morning I call at 9:00 and am told I have an appointment window of 8-Noon. Well, no one shows up and no one can tell me why. Then, on another call, I am told my some idiot in Sarasota, my internet doesn't work because I haven't paid my bill, and the type of "order" that was placed, they have 72 hours from the scheduled date to rectify the problem. ARE YOU KIDDING ME!??! I lost it and almost reached through the phone and strangled her. The girl I spoke with the night before calls me back and says that someone will be out, guaranteed, today(Thursday). I have been with out internet at this time for over a week! I basically missed a week of work. At around 6:30, I try to "re-set" my router, just to see if some miracle happened and my internet worked. No such luck, but I noticed a Comcast truck parked in front of my house. I go outside and start explaining the problem to the tech guy and mention the landscapers. I look down and see a span of exposed cable and waht do you think I saw? I freaking cut in the line!! How did the first guy not see this? Did he even look? I was appreciative of the guy that showed up, brought him some ice water, and thanked him for finally fixing my problem. Unbelievable! Finally, today, I am in the middle of doing a web presentation because I can finally work and guess what happened? Right...my internet went out. I walk outside and what do I see? Two guys digging up my yard and putting an entire new line of cable from the box to my house and actually burying the line deep enough. No notice or knowledge they were there. They just shut me down because it fit their schedule. All is finally good and working. I know I spent at least a good 6-8 hours on the phone on hold with Comcast over those 2 days. Oh, and when the tech came out Thursday and fixed my internet, he tells me the order was put in for 120 feet of "aerial" cable, yet mine is buried! It is amazing they continue to function as a company. I sure dealt with numerous incompetent employees, but I will sing the praises of the two that did do their jobs and actually provide "customer service", which appears to be an oxymoron with Comcast.

Tom B.
Naples, FL

Anonymous said...

October 19, 2007 8:03 PM.

I forgot to mention a few things. I have seen supervisors flat out REFUSE to take calls from customers (totally against the wishes of Comcast Customer Service Reps and the State of Massachusetts). And we have little to no leadership at the Chelmsford MA Call Center. All Call Centers are not the same, not even in a specific region.

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

I used to work for Comcast Internet. Or should I say, an outsourcing company called Convergys that has the contract to support Comcast. I worked in the Edmonton office. And for those that don't know, Edmonton is in CANADA. We don't even have Comcast here. There is a serious problem when you are talking to someone in the U.S. and you are trying to help them from Canada. Yes we had tools - which barely worked. Some of us actually cared about helping Comcast customers but were prevented by Convergys. We have to follow a script and a line of troubleshooting questions, which we had to go through in seven (7) minutes. If I didn't have your 'issue' solved in 7 minutes, I had some dickhead breathing down my neck asking why I wasn't done with you yet. Perhaps I actually wanted to solve your problem?

Tier 2 support is a fallacy. A tier 2 tech is someone who sucked up to a manager and was elevated to that position. It is not based on intelligence or ability, but by how he can make you feel on the phone. Asking for a supervisor gets you to some guy who was not my supervisor or had any more control that I had.

From Canada, we have no knowledge of where you are, other than a basic geographic idea. We have no contact with your dispatchers, head office or anybody in your region. We used to, but they took that ability away because we always phoned and asked why the techs never showed up. What you get from the dispatch office is lies, blatant lies. "The tech called, no one was home", "He is on his way", and the list goes on. I don't know if Comcast is still there, but St. Claire Shores in Michigan was the absolute worst.

Comcast customers, I feel your pain. As a tech, I felt it from both sides, the corporate side and from irate customers. I had to quit. Comcast/Convergys wouldn't let me help you the way I would have liked. When I was able to help someone, it made me feel great. Like I accomplished something. Moments like that were becoming increasingly infrequent. Convergys just wanted me to get through your call to get onto someone elses call. The more calls we went through, the more money Convergys made. I heard that Comcast pays Convergys $7.00 per call.

Anyhow, I am done ranting.

Anonymous said...

Dear Customers,

Here's the thing, all of your points are valid and true. Comcast as a corporation, like most if not all other corporations, IS inherently evil. They do, and have done all of the rotten, despicable money lustful things you have said they did. However, as a Comcast tech who has worked there a number of years without ONE SINGLE complaint about me or the service I provided while in your homes, I would like to ask for a little understanding between myself, and you the customer.

The contract I would like to offer is as follows:

As a tech I promise to always make the time-frame scheduled. (I have only missed one time-frame in over five years do to Comcast over-booking me).

As a customer you will promise to not answer the door with your face covered in semen.

As a tech I promise to install your service or fix your problem to the best of my highly overqualified, college educated, grossly underpaid and under-appreciated abilities.

As a customer you will promise to not answer the door as a 500 pound man wearing only a (full) diaper emitting a stench causing me to become visibly ill.

As a tech I promise to be courteous, helpful and to thank you as I leave.

As a customer you will promise to pick up the two foot tall pile of cat shit that is right in front of where you want the outlet installed.

As a tech I promise to try to overcome any and all computer issues you might have even though your computer is, shall we say archaic, broken, fried or even obviously stolen.

As a customer you will promise to put away your MASSIVE porn collection, dildos, submission masks, whips, leather bondage devices, and by the way change your computer's gay porn wallpaper before I arrive, (believe it or not, it does not turn me on).

As a tech I promise to empathize with your problem and lend a sympathetic ear to all of your suggestions and complaints.

As a customer you will promise to stop yelling obscenities at your children while while I am in your homes. By the way, letting five year olds watch Scarface and play Grand Theft Auto while you are throwing up drunk in the bathroom THE ENTIRE TIME I am there is also a "no-no".

As a tech I promise to work in a safe an efficient manner to quickly resolve your issue.

As a customer you will promise to not pull a gun on me, threaten me, or let your 300 lb six and a half foot tall retarded son in pajamas chase me around your living room until I give him a hug.

As a tech I promise to arrive at your house physically and mentally prepared to do the work, and not to fall asleep on your couch as was made popular in the web-video we all saw.

As a customer you will promise to not immediately go back to sleep once I enter your house, making me step over you and the six other people passed out on your floor in order to reach the outlet. It can be awkward waking you up.

Ladies and Gentlemen, these are not extreme situations. I encounter these things on a DAILY basis. I understand your frustration with a GIANT company, but I am not that giant company, I'm just one guy who works really hard for his family and tries to make the best out of a so-so situation. So please, lets not make it so personal.So in summation, if we can all abide by these simple rules of courtesy, both you the customer, and myself, the technician can march together under the banner of humanity.

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

We recently dealt with Comcast in Gatlinburg Tenn. and is was a miserable,frustrating joke to deal with these eggheads!

Same excuses..."a supervisor will call you back in 48 hours sir...is that all today sir? "I hope you had a pleasant wait on the phone." Each and every time is was a minimun of 48 to 90 minutes. NO call back from anyone. Finally, my wife and I drove from Florida to our rental residence in Tenn., just to untangle the debacle that they caused us. We walked into the office in front of potential customers and dumped off all of our boxes and equipment. After we left then and only then did we get a call from a representative asking why we left!!! HHAHAH We will never go back to that nightmare of a "company" again!! What a joke.

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

COMCAST EMPLOYEES ATTENTION!!!

THE POWER OF COLLECTIVE BARGAINING
RULES

FUCK MANAGEMENT IN THE ASS!!!

VOTE UNION TODAY!!!!!

Anonymous said...

AS an employee in Western Ma.(which is now CT West)-I agree that we should have a union shop here,It's currently ran by people that don't care about their employees,I work with people that feel the same way,but are afraid to speak up-management here is terrible,they ignore the employees
and treat us like dirt,the open door policy is a joke..What needs to happen here is to get rid of the current management which SUCKS,,I mean every manager,supervisor and get some PROFESSIONALS that know how to take care of their people..you know..THE ONES WHO ACTUALLY FUCKING WORK....every hard working employee of this company feels the same way..but as usual the company will feed you a line of bullshit about how they care about you and that unions can hurt you,like dues,no more free cable,internet,etc...please..you get BETTER BENEFITS with a union and you get a BETTER PAY WAGE also...but the company dosen't tell you that though..oh no..Comcast makes Millions and Millions every quarter..when was the last time you looked in your wallet people..think about it and act now....

Anonymous said...

Im am a current employee for Comcast. I am also a tech. I honestly can't say i have too many complaints about working for Comcast with the exception that they don't pay techs enough compared to other utilities like phone, electric, etc. But I would like to use this forum to educate people on what causes thier problems about 80% of the time. In my experience there are 3 things that affect service and it is hardly ever equipment that Comcast provides...
1. Ingress, Ingress, Ingress:

Number one killer of of all services.What is ingress? Well it is when off the air signals such as radio, antenna, etc. leak into cable lines. Why is that a problem? Well cable uses the same frequencies to send your TV, internet, and telephone services. So when there is ingress it can con fuse your equipment and cause it to shut down.What causes it? The NUMBER ONE reason is customer (ie you) equipment. Usually a line or anything else that was bought from Walmart or Radio Shack. It could also be animals chewing on your lines. TV's or game systems cause it on occasion. Illegal cable hook-ups(Mainly because they use Radio Shack wires lol).

2. Cable Signal (expressed in Db):

Usually caused by Comcast. Easily fixed by removing splitters or contacting a DM ( the guys in the bucket trucks)

3. Your Equipment

TVs that are 30 years old or the TV has gone bad. Computers that have so many viruses ( even though we provide McAfee for free) that no one can even use your computer for anything else. You have Windows 2000 or earlier, not enough memory or the computer is as old as a Commadore 64.

I am proud to say I am very good at my job. I have a Install repeat average of 0%( No trouble calls on Installations within 90 days) and a trouble call repeat average of 7%( no repeat trouble calls within 60 days). And the 7% is usually customers with bad equipment or a system (i.e. pole lines) problem that takes longer than a week to resolve because something big has to be replaced such as a fiber node.

I do agree with alot of the problems I have read here but please understand this:
I have basically an hour to fix your problem and that includes travel time to your house, but if I think I might be a second late I will call you and let you know.
Why would I be late? Well I am fixing someone else that is so jacked up it takes longer than an hour.But I try...
I usually don't get a lunch hour because I have 8 jobs in a day and I am 'supposed' to work 8 hours even though I am usually out at the very least an extra hour every day.Most of the time it is more like 3 or 4 hours over just so I can fix everyones problem.Is anyone that dedicated? I am.
We do got some bad techs I know of a few in my area and as far as I have seen Management takes no action towards them I know a tech who consistently has a repeat average of 20-23% and he has worked here for 4 years!!! Think about it... every 4 to 5 calls he does someone else is going to have to come back out there. But how many people reading this think to yourself do you like your job? Alot of people don't.
Do you work with someone who is lazy or stupid?
Everybody does. Unless your a brain surgeon(then I really hope you don't)
As I walk into alot of peoples houses or apartments I got a smile on my face usually and you can tell I like my job.I like all of you too...if it wasn't for you I wouldn'y have a job.

Let's love not hate!!!!!!!!! said...

please visit comcastrocks.blogspot.com if and when you are done with the bitchin.

Anonymous said...

In response to Dumbya60.

I am not sure if anyone like you actually does research but you do realize Comast is the biggest cable company in the world, and has the most customers. Which means the most complaints in some cases. But in direct response to AT&T and others putting them out of buisness. You do realize AT&T sold out to a lot of people. Comcast was one......

Anonymous said...

These comcast techs that post in here about how they try to do a good job is kinda suspicious to me. I have never seen a comcast tech worth a grain of salt. So, I will give you guys a chance to prove your worth.

My analog signal to the tv is freezing randomly. Looks very pixelated and loss of sound. Sometimes it will freeze on a majority of channels for up to 5 minutes while others run fine. Its very annoying. Happens about every other minute briefly and then sometimes for a much longer period.

Should I call comcast? Why? They dont fix anything. They want to schedule a date and not show up or never show up during the appointed time. My job is very important and I dont have the time to sit around while I wait for them. AND-- I have never, EVER, had a tech call and say he is going to be late.

Most of the techs I run into are pretty much idiots. They come in and first want to reboot my unix servers. I tell them to go to hell. There is no way Im IPLing my servers!! FIx the line please!

Comcast, AT*T,Verison, All the others are idiot companies. Its all the same no matter who you choose.

Pretty sad situation here in the states. Well, Thanks for letting me vent.

jd

Anonymous said...

hey jd...stop your fuckin whining,get a dish douchebag

Sincerly
your friendly neighborhood
Comcast Technician

P.S. We don't want you as a customer anyhow..ever 1 we lose..we gain 5..haha

Anonymous said...

reference to the person called "jd"
Look in a dictionary..look for the word "asshole"..next to the word will be a picture of you..nuff said.

bill the cable guy said...

JD.. If your analog signal is freezing, it is either the headend equipment or your TV.. Analog doesn't freeze, it only gets grainy/snowy. If you lived near me, I would be glad to check it out..

Anonymous said...

JD if they all do the samething and are all idoits but the only common denomiator is yourself guess where the real problem lies? This is the same for all the people that cancel because their computers are broken then call another company and complain because they can't get the internet hooked up on the same broken machiene (it isn't the company that causes the problem its the equipment you try to hook up to it). If you are going to complain at least make sure your stuff works before you call the company and if they say to let them bypass it (like those with broken routers) let them do it so they can do their job, because we are all just trying to work pay cheque to pay cheque and the people on the phone are not the company themself (the company only controls what the rates are and how much we can troubleshoot, poor techs are because they were badly trained or because they don't care).

Anonymous said...

Hey Jd, you fucking moron,ever heard of "SUN OUTAGES"..before you open your sewer mouth,scrodum breath,check it out online...

Anonymous said...

I have a confession to make. Comcast doesnt pay me enough. i deserve a gotdamn raise. They give me FREE CABLETV and INTERNET. WOW, what an incentive. So do a million CUSTOMERS. Oh and the settlement check after a year. WOW. i would love to have 1% of that. I'd be made for life. And i love how i been working here a couple of years. I STILL MAKE ADELPHIA PAYCHECKS. HR UPDATE MY FUCKING PAY RATE. Hmmm... lets ask my supervisor.... "Go talk to HR." HR.... She needs to get a big sign that says HR, bc i have yet to meet the newest one... Give me a raise or something. free cable isnt enough. All the money this company MAKES and i cant get a descent paycheck. god damn

Anonymous said...

account: 8773 10 217 0460390

Cancelled Internet and cable service on July 20th. Received final statement dated July 22nd confirming that I have a $102.57 refund, which is correct.

A few weeks pass. I call back after 5 weeks and a CS rep says that refunds take between 6-8 weeks, but they will do an "audit" to make sure it is sent.

Several more weeks pass. On October 19th, I call again and a CS rep promises the refund check has been issued. (Why it was not issued until this point, I do not know). Rep says I should receive check within a week.

Needless to say, I'm still waiting. On October 27th, I receive another "Final Statement" indicating my balance is now zero. I call again and the CS rep confirms the refund was issued on October 19th, but they have no way of knowing when it was mailed. Eh? Surely there must be a process to send customer facing mailings within X days.

Dude, where's my money?

It's funny how my payment due date was always within ~7-10 days of their billing date, but they can't send a simple refund check any faster. This isn't anything out of the ordinary. Surely other people have canceled service with a balance before?

Guess this is not surprising from a company whose installation "tech" showed up without a screwdriver...

Anonymous said...

It's kinda funny to see all these post about how bad Comcast is, but did you watch your favorite show? Did you ever watch an historic event on TV through Comcast? If you ever had the service then you probably have. So there are some good things about Comcast. I've met some of the nicest people in my life working for Comcast and for a socially uneducated person to say all employees at Comcast are imbeciles need to look at themselves in the mirror. I've been to houses where I couldn't get in the door cause the color of my skin but I guess that's right to you all too. I have never had 1 complaint about the way I work from ANY customer I've worked with 5 years and running. So please based your complaints on the individuals and not the company and their employees as a whole because I have a place I call home thanks to being employed at Comcast

Anonymous said...

So I've heard that Comcast's stock is going down the toilet,i'm not surprised at all..people are getting sick and tired ,it's the same old story:
For example:
Techs who do a half assed job because they are worried about their time frames than the customer who they are currently servicing..
Customer Service which trys to troubleshoot a problem over the phone and half the time they don't even know what the fuck they are talking about..the customer knows more than they do half the time..sad isn't it??

Supervisors who are more concerned with numbers than with customer satisfaction so they can cover their asses with upper management.

I know because i am a Tech and I feel the customers'pain..every day I hear it from at least half of my customers and they constantly tell me how bad the service at comcast is..they don't take it out on me personally,they kinda feel sorry for me and tell me how can I deal with this b.s. day in and day out..well my reply is a simple one: It's the only thing I know how to do...that and a lot of valium eases my pain..I do what I do best.That's all I know.

Comcast needs to look at the whole picture here if they are going to remain in business,because FIOS is right up the road and gaining on them,it's already starting..like a domino effect..their stock is @ $20.00 a share..that is an embarassment for a CABLE GIANT to have such a weak link in the chain.

But you know who's fault it is??
MARKETING!!!
Stupid commercials,advertisments..a fucking waste of money..people already know who Comcast is..The have such a fucked up rep because they can't deliver a product that dosen't need a service call ONE DAY LATER..poor workmanship,rushing,poor customer communications,you name it..we have it..I've told management this for years,they laughed at me and told me to go fuck off,people don't have choices..Well I've said my peace,I just hope one day I could just find a good job somewhere where I will be Appreciated,because here@ Comcast..It will never happen..no matter what they do...Ever heard of David and Goliath? Giants do fall..so it's a matter of time.
Sincerly
One good Technician trying to live.

Anonymous said...

What some of you people dont understand is when you call in you are getting a normal person not the boss so dont yell at them most people can fix your problem but if you yell and them or be a dick to them they wont help you nor will i i dont get paid to get yelled at or made fun of rememeber you called me for help and i will help you as long as you treat me with some respect. and yes i know some people can get a shitty deal and i dont blame some people for being mad.

Anonymous said...

Things I have learned working for Comcast:

Hard work, experience, intelligence and loyalty are not values they are hindrances.


You are not a person you are a number and the company bean counters only know how to subtract.


Personal space, personal time, and privacy are illusions.


The cheapest possible way to do something is COMCASTIC!!


Wage slaves justify EVERY expense, while the COMCAST justifies NOTHING.


Bureaucracy is great camouflage for ineptitude.


A title is simply a title it does not denote intelligence, experience or organizational skills.


Organization is overrated when you can make other people do the work and take the blame.


Wage slaves are easily fooled into complacency with cheap “parties” and shiny baubles.


Comcast adheres to no rules but makes them up as they go along while wage slaves MUST follow all rules.

Anonymous said...

ccemployee - the reality of the whole TechTV thing was it was being run into the ground by its own people. It was going under by shear ineptitude which is what happens when you hire inexperienced people and try to run a cable TV Network. Comcraptic bought it simply to boost the distribution of its G4 Network and also (as with everything Comcast does) - IT WAS CHEAP.

TechTV was a great concept but you can't run a network with people that don't know what copyright infringement means.

G4 Video Game TV was originally a good concept as well however it's not cost effective to have such a narrow scope. After all it's all about ratings and advertisers.

VAN DYKE said...

THE POWER OF COLLECTIVE BARGAINING
RULES
DO NOT BE FOOLED BY LYING MANAGEMENT
PROPARGANDA a.k.a. BULLSHIT STORIES

VOTE IN A UNION TODAY!!!

NO MORE SLAVE WAGES-NO MORE LYING
MANAGEMENT!!!!

The Union Master said...

Come to our world Comcasters,we will give you better wages with a
competitive pension plan,your current plan is shrinking like a dickie on a cold day,Comcast stock is under 20.00 a share,this is due to the ways of your current management who reap in the benefits of your hard labor,they are making the money,you get the crumbs brushed off their tables,you have the power to change that-ONLY YOU!!
Think of your families in the latter years to come,,come to our world.
Have a voice and choose how you want the company to be ran,come to our world.
Stop being cheated and lied to by a
dictatorship which is your current management.come to our world.
I will not lie to you,I will tell you this:
We will provide the power of collective bargaining for you..but with a price

Union Wages will be provided,but memebers must pay dues.
Expect Comcast to threaten you with such things as STRIKES,LOST WAGES,NO MORE FREE CABLE AND INTERNET.
Nothing more than mere threats by a management desperately wanting to instill fear into you,because their jobs hang in the balance..you and only you have the true power to change the company..you are the force..the voice.
Union members also get RESPECT from the general public,even your current customers will respect you more..UNION IS RESPECT AND POWER..
A UNION MEANS A TRUE TEAM..ALL TOGETHER AS ONE FAMILY.
Management at Comcast uses the "divide and conquer" method with all of its staff,so no one can unify together,they teach Comcast managers this in classes,if you can believe that.

I was a non-union worker at one time,let me tell you,it's a sad life,you are really at the mercy of your employer who could fire you at will without warning

With a Union..We represent you,We fight for you..You have someone on your side,Not management!!

Heed this all Comcasters:
THE POWER OF COLLECTIVE BARGAINING RULES!!
HAVE A VOICE WITH TRUE POWER!!!
VOTE A UNION IN TODAY FOR A BETTER
FUTURE TOMORROW!!
Thank you for you time
Good luck with your future decisions
The Union Master

The Union Master said...

Come to our world Comcasters,we will give you better wages with a
competitive pension plan,your current plan is shrinking like a dickie on a cold day,Comcast stock is under 20.00 a share,this is due to the ways of your current management who reap in the benefits of your hard labor,they are making the money,you get the crumbs brushed off their tables,you have the power to change that-ONLY YOU!!
Think of your families in the latter years to come,,come to our world.
Have a voice and choose how you want the company to be ran,come to our world.
Stop being cheated and lied to by a
dictatorship which is your current management.come to our world.
I will not lie to you,I will tell you this:
We will provide the power of collective bargaining for you..but with a price

Union Wages will be provided,but memebers must pay dues.
Expect Comcast to threaten you with such things as STRIKES,LOST WAGES,NO MORE FREE CABLE AND INTERNET.
Nothing more than mere threats by a management desperately wanting to instill fear into you,because their jobs hang in the balance..you and only you have the true power to change the company..you are the force..the voice.
Union members also get RESPECT from the general public,even your current customers will respect you more..UNION IS RESPECT AND POWER..
A UNION MEANS A TRUE TEAM..ALL TOGETHER AS ONE FAMILY.
Management at Comcast uses the "divide and conquer" method with all of its staff,so no one can unify together,they teach Comcast managers this in classes,if you can believe that.

I was a non-union worker at one time,let me tell you,it's a sad life,you are really at the mercy of your employer who could fire you at will without warning

With a Union..We represent you,We fight for you..You have someone on your side,Not management!!

Heed this all Comcasters:
THE POWER OF COLLECTIVE BARGAINING RULES!!
HAVE A VOICE WITH TRUE POWER!!!
VOTE A UNION IN TODAY FOR A BETTER
FUTURE TOMORROW!!
Thank you for you time
Good luck with your future decisions
The Union Master

The Union Master said...

Comcast stock is dropping because more of their customers are switching to other forms of entertainment(sattelite,FIOS,etc).
People are tired of being deceived,such as the hard working employees of Comcast,In a Union Atmosphere,Pride and Dedication to customers would be restored,BECAUSE,(and listen very closely Mr. Roberts)DECENT COST OF LIVING WAGES WOULD RESTORE PRIDE TO ALL OF YOUR HARD WORKING EMPLOYEES..
SIMPLE
MORE MONEY=MORE PRODUCTIVITY
PRIDE AND LOYALTY TO THE COMPANY
PRESENT COURSE:
LOW MORALE
LITTLE TO NO LOYALTY
NO PRIDE IN WORKMANSHIP WHICH LEADS TO UNHAPPY CUSTOMERS=LOSS OF REVENUE UPON DISCONNECTING SERVICE.
Every Comcast customer and employee can relate to what I'm refering to,With a Union Shop,you would get better employees and better training for those employees,(and not Comcast University-bogus training school)
Real Training with Certification that would go a long way with an employee anywhere in his or her lives.
A decent wage to be proud of,A decent pension for their families to live on,better medical benefits,
etc.
In turn,An employee given these benefits would be proud of their job and would go the extra mile to give that customer what he or she wants and do it proudly as a member of a UNION..UNION PROUD=UNION STRONG AND RESPECT.
A UNION SHOP IS A PRODUCTIVE SHOP
ONE PROUD FORCE THAT PROUDLY DOES
THEIR JOBS AND WITH PRIDE,NOT OUT OF FEAR LIKE THE EMPLOYEES OF COMCAST ARE CURRENTLY UNDER..FEAR OF TERMINATION-POOR MANAGEMENT THAT DOES NOT CARE ABOUT THEIR EMPLOYEES-SUPERVISORS AND UPPER MANAGEMENT SCHEMES AGAINST HOURLY EMPLOYEES,I CAN GO ON AND ON..BUT YOU ALREADY KNOW,EMPLOYEES OF COMCAST.
You can change it..
you have the choice..
VOTE UNION TODAY!!!

you want respect from customers,officials,the public??
A UNION GIVES YOU THAT..WEAR YOUR LOCAL UNION LOGO PROUDLY-SHOW PEOPLE YOUR PRIDE!!

Want RESPECT from White Collar Do Nothing Management!! Release Your Power,watch them tremble...
GO UNION!!!

Feel proud about what you do,and get the CORRECT WAGES doing them!!

DON'T "SHORTCHANGE" YOURSELF!!!
GET RESPECT NOW!!
HAVE A VOICE IN YOUR PLACE OF EMPLOYMENT!!!
GO UNION TODAY!!

THANK YOU FOR YOUR TIME


UNION MASTER

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