Friday, October 26, 2007

The Cutest, Saddest Thing

A Comcast employee is saddened by the trashing her company is taking here and elsewhere, so she's decided to fight back.

Ms. Parks (Her first name isn't on her profile) has started comcastrocks.blogspot.com. Here's her first post, bless her heart.

I have created this blog because I like Comcast. There are other blogs where everyone bitch about this company and it's employees. And it's time for a change. I want everyone to not talk about it but be about it. With everyone just blogging there issues there is no way for us to fix them. And yes the company has some issues but what company doesn't.?

Believe it or not Comcast is aware of the issues and is working to improve customer service. The only thing is that good changes doesn't just happen over night.I understand that cable TV service is costly but it is also a luxury. And we all know luxuries are not cheap. If you want it unfortunately it will cost you. If there is a problem with your service then call. Customer service is open 24hr a day 365 days a year.

Yes there may be someone on the other end of the phone line that may be unhappy. And if that is the case then report that rep. We all know that isn't not right for you to be treated in a disrespectful manner especially when you are spending money.If you feel as though you are not getting your monies worth then cancel your service. Comcast is not AOL, yes you will be asked why you want to cancel but that's it. Life is so short and we have to realize that there are more important things for all of us to be working on. Comcast is a corporation that is bigger and more powerful than most of us. So why try to take it down and or bash there employees. There are other options we may not like then but they do exist.And for all of the employees that hate your job:QUIT!!!!!!!!!!!!!!!!!!!

It's because of you that makes the jobs for the reps that want to be there harder. Comcast didn't just pick your name out of the hat you applied for the job. You were given a job offer letter that stated you hourly or yearly pay rate and yet you took the job. I'm confused as to why...Please join the club of the underpaid. The club is always looking for new members. I am not only a member but Im the president. If not get a new job please. Why haven't you do so yet? Is it because the job market if FUCKED UP everywhere just like all the other types of markets?? How about we all make the best of the situation we are in??

I think we all have a lot to be thankful for when it comes to Comcast. Because of this company many of us are able to provide for our families and selves. Because of this company most us has some sort of entertainment to watch on tv. Because of this company we can call our friends and family all over the U.S, Canada, Guam, Puerto Rico and the Virgin Islands for free whenever we want. Because of this company most of us are surfing the net at speeds 2-3 times faster than DSL.So with that said please feel free to post any comments or concerns you may have about the company and or it's service.

Posted by Let's love not hate!!!!!!!!!

Her site has been up for five days. She has received two comments. One is more or less on her side. The other one pretty much disses Comcast.

55 comments:

Anonymous said...

Bob, What are you, 12?

Anonymous said...

This ridiculous tyrate in favor of Comcrap must be the work of one of their pig executives with alot invested in stock. Do you think?

Bob Garfield said...

No, I think it is real and heartfelt, from an ordinary frontline employee. I,m certainly not trying to ridicule the woman behind the blog. I,m simply demonstrating that nobody has the power to rally sympathy for a bad cause. The problem with Comcast is NOT that it is overrun with bad employees. The problem with Comcast is that, as a matter of policy, it does not permit its employees to do what is necessary to service the customer. Period.

Anonymous said...

Comshaft sums it up

Anonymous said...

The thing that amuses me about large companies such as ComQwest (Freudian slip) is when they're selling to you they're so wonderful. After you realize that you'll be sitting on hold, talking with inexperienced and under-trained personnel (if they do give you a call back), and watching them send their lobbyists to change/create laws that will allow them to offer less service for more money etc. Once you start complaining about it you then get to listen to THEM complain about how they can't please everyone and 'everyone's picking on me' blah-blah-blah.

Remember: Comcast is a really big corporation. They're only in it for the money. Comcast employees, no matter how helpful are looked upon by management as cutting into the shareholder profits and the mission of Comcast along with any large corporation is to create a "perceived value" while lowering the bar for quality or anything else that cuts into the margins.

Anonymous said...

I had a serious service problem with ATT..I didn't complain to the universe...I DISCONNECTED my service. If a company doesn't do what I pay it to do...I take my business elsewhere as should you. No matter how you position it Comcast is not the only gane in town and where ever you are and whoever you are..there are other options.

Anonymous said...

I guess people with problems with a company have deeper feelings than people with no problems and talk about it more. I've had Comcast or Time Warner for many years and I've always been able to get resolution for the few problems I've had. I've talked to very NICE customer service people on the phone and in the office. They have always appeared to be regular folks working for a living,not demons from Comcast" hell". I know that this blog is primarily for people with complaints..but I'd like to hear more from people who aren't so bitter and angry.....

Charlie Foxtrot said...

CommieCast is the worst. After years of declining service and speed, and increasing cost, our city dumped their monopoly. We've now got TimeWarner. They're better, in the same way a 6.8 earthquake is better than a 7.0. We're really scrawd because we are too far away from the phone switch for DSL.

Where's my freakin' FiOS?

JonBoy said...

I've read anti-Comcast stories on a million different sites, but I have to say.. I never had a problem with them.

Sorry.

Michelle said...

@ Jonboy: You're lucky.
@ the "anonymous" who disconnected AT&T - you're lucky, too, because you had a choice. I pretty much don't - Comcast is a monopoly in my area. There are not always other options, depending on where you live. Then what do you do when your service gets disconnected 7 times in 6 months because you're incorrectly being accused of stealing cable?

JonBoy said...

ahh shit thats sucks. so your not stealing cable?. you should be now...

Anonymous said...

You people keep saying that there are other options.
Well where I live in southeast Michigan there are not.
Comcast is the only broadband Internet service provider available within 40 miles.
And when it comes to television service, DirectTV is the only other provider.
So if i switch to DirectTV for less or similar costs and more HD channels. Comcast will increase my charge for High speed Internet service from 42.99 to 64.99 for not having combined services...which is completely unfair.
I want DirectTVs 70+ HD channels compared to Comcast's 20ish. But if I take that route I am forced to pay more for my Internet service.

Anonymous said...

you people probably write these blogs when your cable gets cut off for non-pay

Anonymous said...

Hey I used to work for a company (Convergys) Comcast contracted to do tech services for HSI. W tried very hard to help, but we were allowed to do call backs. Now keep in mind we wasnt allowed to surf the internet (yeah I cant google your software issue to help you)

We has areas in the country that a tech visit took 10 days or better to schedule (try Florida for example)

I could go on, but there were so many limits imposed upon us. But here is somethign that may help. if your struggling to get a hold of help, call 520-690-6654 and ask for Karlan. Karlan is the Comcast project manager in the Tucson Convergys office. You cant get any higher in the support engine there. Its a real number folks

TLC said...

Anonymous said... you people probably write these blogs when your cable gets cut off for non-pay
November 16, 2007 4:59 PM -

Little-minded people like you is why this world is in the shape it's in today. I'm so glad that you think you have the answer to all these people's complaints including mine. For your information Mr./Mrs./Ms Anonymous, we are a 6 figure income household and can afford to pay our bills and do so on time! Not everyone fits your asinine description of a Comcast customer. You seem to believe that all people who complain about this company simply can’t afford it. You must have perfect service and get everything you pay for. You must belong to an elite group. If that’s true, I sure hope you never experience the misfortune of not getting what you pay for. Furthermore, I hope that if you do happen to experience some unpleasant customer service with a multi-billion dollar company, I hope you will be very understanding when they continue to charge you full price but cannot deliver what is promised in return. In addition, I hope you will understand should you find that the billing amount differs from your original agreement. I’m sure that you will not complain, but simply understand that they made a mistake and have corrected the problem even though it’s higher. If for some reason you find that your service needs fixing, I hope you have the patience and your employer, the understanding that you must be home for hours to wait for help. Lastly, I hope that you will be sympathetic when there is a chronic problem with little or no attempts for a resolution. How do you handle it Mr./Mrs./Ms Anonymous when you do not get what you pay for? Please enlighten the rest of us on how to we should react when getting screwed.

Anonymous said...

We're leaving comcast, but here are the new channels they just switched. I refused to use a DTA box and comprise quality, so I had to find all the channels. I have been using them for a month now, they all work. Here are some,
History 91-009
Disney 80-005
KCTS 79-007
King 5 HD 79-005
NBC HD 79-004
ABC Family 91-005
Nick at Nite 91-006
Cartoon Network 91-007
MSNBC 92-001
TruTV 92-003
A&E 92-004
VH1 92-008
Food Network 92-010
CBC 99
E! 102-004
MTV2 102-009
MTV 103-10
SyFy 103-11
Bio 107-008
Weather 112-005
G4 112-019
Travel 116-005
CNN 116-006
TV Guide 117-004
TLC 103-002
TBS 92-006
Oxygen 103-003
Hope you can use them, I have no need for them now!!

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