Friday, October 26, 2007

Awwwwwwwww

From MediaPost:

Comcast 3Q Earnings Drop Staggering 54%
by Wayne Friedman, Friday, Oct 26, 2007 7:45 AM ET

ALL OF A SUDDEN, COMCAST Corp.'s TV picture has started to darken.
Just as other cable operators have done, Comcast now blames a competitive environment and a weak economy for its earning results. The finger pointing is at the new telco IPTV video services from AT&T's U-Verse and Verizon's FiOS services.

"We're seeing increasing competition and a softer economy, and as a result a slightly slower growth rate," Comcast CEO Brian Roberts said during an earnings call on Thursday.
That's not what investors wanted to hear. That news sent Comcast shares tumbling in mid-day trading, down 11% to $21.17. This came after Comcast announced a drop of a whopping 54% in earnings in its third-quarter results to $560 million.

Bad as the numbers were, those results were measured against some strong numbers a year ago--when the company added many cable systems in the wake of the Adelphia Communications acquisition, boosting Comcast earnings by nearly $700 million. Without that deal, Comcast earnings were up 2% to $560 million.

Even with that consideration, investors reacted to the weakness in Comcast's core businesses.
The growth in Comcast's newer and higher monthly fee business--digital video subscribers--was down 12%. It added 489,000 new customers, for a total of 14.7 million. Basic subscribers--those generally lower-paying customers--decreased by 65,000 to 24.1 million, versus a gain of 11,000 a year ago.

Better news came from Comcast's cable networks--E!, Style, Golf Channel, Versus and G4--which gained nearly 30% in revenue to $330 million because of a strong national TV advertising market, which has delivered double-digit price increases in programming.

Comcast said its local cable system advertising sales revenue increased 7% to $407 million. Most of that was the result of an additional week being included in the current quarter, which helped to offset declines in political advertising.

The company's quarterly revenue rose by 21% to $7.78 billion, from $6.43 billion a year ago.

19 comments:

Franklin Kool Aid said...
This comment has been removed by the author.
Franklin Kool Aid said...

Hey Bob,

See my second-to-the-most-recent post titled "Amen Brother!" dealing with Comcast.

Also, see the my post link at the bottom of the post titled "Comcast Blows."

Anonymous said...

I wonder what the stock price will be after the class action lawsuit for the fraud in billing and bait and switch tactics they use to get new customers.

Anonymous said...

The best part of Switching from Comcast to Dish network /Att Dsl.

I DO NOT HAVE TO TALK TO COMCAST CUSTOMER SERVICE NOR TECH SUPPORT ANYMORE !!!!

I love gateway installs said...

So there was a meeting the other day about comcast, and customer service, and while I'm not paying attention all i hear is Comcastmustdie.com. So i get all excited. Thought it was funny. this is a great site. but you people who keepo bitching need to MOVE ON. Pay your bill for a service you contracted with. NAME ONE company that has ZERO issues. besides fig newtons, bc they are the shit. but seriously name one fuckin company without issues. Times up. You cant.the east coast has the states greatest comcast technicians. Give it a chance or move the fuck on. You fucking customers out there are too fucking stupid to sit and think for a second.. You ask the stupid fuckin questions and you get mad when we laugh at your old shit that doesnt work... oh and if u have a slow computer START THE SHIT BEFORE I GET THERE so i dont have to sit and watch everything you have load . Comcast is the shit... #1 Customer Service

Bob Garfield said...

franklin, will check it out, but you,ve got to tell me which post you commented under. i,ve got 800 comments here.

Franklin Kool Aid said...

Bob, I was referring to my post on my blog titled Drinkin' the Franklin Kool Aid - follow the link under my Profile.

Anonymous said...

Thankfully(!), Verizon just started to offer FIOS service in my area. This after an entire day (10/28) of intermittent comcast service on my DVR HD.
I'll call Verizon now...........
(I called Comcast several times...got a tiny $7.70 credit - not enough for the 30 minutes on hold during several calls, the terrible service today, and the rep had no idea what is going on...) Did I mention that one CANNOT watch your DVR when the cable is out!?! Not like my old TIVO.
Cust No: 09562 109444-04-3

Midlothian, VA 23113

Mark said...

To, ILGI, I agree that the contracted field techs are good. They're very good. The problems I've had have been with Comcast's internal scheduling (like not doing it at all), phone support, and lack of escalation procedures. Sure, just about every company has problems. But the ones with Comcast are systemic from the INSIDE of the company, not the contractors.

Anonymous said...

I have spent the entire weekend, again, trying to obtain info on my stupid Video On Demand-why I can't access it! It seems that I finally reached an honest representative in a technical capacity who admitted Comcast is charging us for VOD that is not working and won't be working until at least the 16th of November. Why can't they just put the word out that the system is undergoing an upgrade. Instead, I was passed between numerous sales and techies yesterday and told the problem must lie in my DVR or in both of the other receivers in my home. Then they said it had to be in our line somewhere! Once again they want to send out a repair man. I just spent over 55.00 for some gadget called an amplifier and they installed a new DVR! It's all crap! They could at least be honest & tell John Q Public that we CANNOT access the VOD! Period! I stated that to the rep who told me that VOD is a free service, so I am not entitled to any credit on my bill. VOD is part of the service I PAY for monthly. It's the service that I am supposed to be able to use to rent a movie or watch a series if I want. It's not FREE! Free would be no bill at all for the period of time taken to upgrade this VOD! I HATE COMCAST! THEY ARE DESPICABLE! I am always promised I will get credit when my high speed cable is out, but I never see the credit! What a joke. Now, no movies, serials, features until the mid to late November. And no one (save one Manny I talked with this morning) is being honest or forthright with the public. There ought to be a law!

Anonymous said...

Their bills are getting outragious. Next summer I plan on signing up with direct tv and possibly Quest DSL simply because its going to save me about 50 bucks a month for competing services. More so I'll get up to date hardware rather than the oldest DVRs I've ever seen.

Anonymous said...

"Comcast must die" Your site is great and is doing something that I strongly agree with.

Comcast, I hate your company with a Vendetta. All you care about is profit and if you took the time to ask real customers you would find many people very dissatisfied. If there were any other real options to your monopoly, I'd switch companies.

My horror story with Comcast
Every time it rained hard or got really cold, I lost my internet access. Every time, I called them to complain about my shitty service. This lasted at least 10 calls. (Also talking to a "real person" native English speaker would speed up the process, but I can't remember if it was Comcast doing this or all the other tech companies are offshoring customer support) This is obviously a Comcast problem. They offered to send someone out if I would pay them 60 bucks if they didn't find anything wrong. Yeah, I'm sure if that they would have shown up, checked the internet (who knows, maybe I should have had the work service order... but chances are they would come and find working internet) and charged the 60 bucks. Fast forward a few years with shitty service they sent someone out and fixed the problem which was an uninsulated cable directly touching dirt in the ground.

Oh yeah, I play recreational poker online, I have lost significant amount of money (enough money to pay for a few months of internet service) because of downtimes in service, why don't you compensate me for that? Oh wait, you tried to get me to pay more money per month for a "business level of dis-service"

And "I love gateway installs" don't even try to blame the consumer, it's comcast's business model to specifically sell to consumers that really aren't computer savvy.
Yeah the Comcast business model is great, the less a person uses the internet, the higher the profit what a comcastic idea! So it makes sense that you're helping computer illiterate people look at your own company. (As for computer illiteracy, I feel your pain, people call me up for the smallest bit of common sense information probably because they don't want to deal with someone like you.) Furthermore, your company treats new customers better than existing ones. AKA "6 months/year for introductory cost of 30 a month" How about treating loyal customers to this deal every time you have it. Some Comcast consumers actually know what they are doing and also have issues with Comcast. For example, me and my roommate who has a master's degree in CS. We have had Comcast service for a very long time and are very dis-satisfied with our service. We use a statement already echoed here, "Comcast treats current customers like crap, and treats new customers really well"

The Union Master said...

Come to our world Comcasters,we will give you better wages with a
competitive pension plan,your current plan is shrinking like a dickie on a cold day,Comcast stock is under 20.00 a share,this is due to the ways of your current management who reap in the benefits of your hard labor,they are making the money,you get the crumbs brushed off their tables,you have the power to change that-ONLY YOU!!
Think of your families in the latter years to come,,come to our world.
Have a voice and choose how you want the company to be ran,come to our world.
Stop being cheated and lied to by a
dictatorship which is your current management.come to our world.
I will not lie to you,I will tell you this:
We will provide the power of collective bargaining for you..but with a price

Union Wages will be provided,but members must pay dues.
Expect Comcast to threaten you with such things as STRIKES,LOST WAGES,NO MORE FREE CABLE AND INTERNET.
Nothing more than mere threats by a management desperately wanting to instill fear into you,because their jobs hang in the balance..you and only you have the true power to change the company..you are the force..the voice.
Union members also get RESPECT from the general public,even your current customers will respect you more..UNION IS RESPECT AND POWER..
A UNION MEANS A TRUE TEAM..ALL TOGETHER AS ONE FAMILY.
Management at Comcast uses the "divide and conquer" method with all of its staff,so no one can unify together,they teach Comcast managers this in classes,if you can believe that.

I was a non-union worker at one time,let me tell you,it's a sad life,you are really at the mercy of your employer who could fire you at will without warning

With a Union..We represent you,We fight for you..You have someone on your side,Not management!!

Heed this all Comcasters:
THE POWER OF COLLECTIVE BARGAINING RULES!!
HAVE A VOICE WITH TRUE POWER!!!
VOTE A UNION IN TODAY FOR A BETTER
FUTURE TOMORROW!!
Thank you for you time
Good luck with your future decisions
The Union Master

The Union Master said...

Comcast stock is dropping because more of their customers are switching to other forms of entertainment(sattelite,FIOS,etc).
People are tired of being deceived,such as the hard working employees of Comcast,In a Union Atmosphere,Pride and Dedication to customers would be restored,BECAUSE,(and listen very closely Mr. Roberts)DECENT COST OF LIVING WAGES WOULD RESTORE PRIDE TO ALL OF YOUR HARD WORKING EMPLOYEES..
SIMPLE
MORE MONEY=MORE PRODUCTIVITY
PRIDE AND LOYALTY TO THE COMPANY
PRESENT COURSE:
LOW MORALE
LITTLE TO NO LOYALTY
NO PRIDE IN WORKMANSHIP WHICH LEADS TO UNHAPPY CUSTOMERS=LOSS OF REVENUE UPON DISCONNECTING SERVICE.
Every Comcast customer and employee can relate to what I'm refering to,With a Union Shop,you would get better employees and better training for those employees,(and not Comcast University-bogus training school)
Real Training with Certification that would go a long way with an employee anywhere in his or her lives.
A decent wage to be proud of,A decent pension for their families to live on,better medical benefits,
etc.
In turn,An employee given these benefits would be proud of their job and would go the extra mile to give that customer what he or she wants and do it proudly as a member of a UNION..UNION PROUD=UNION STRONG AND RESPECT.
A UNION SHOP IS A PRODUCTIVE SHOP
ONE PROUD FORCE THAT PROUDLY DOES
THEIR JOBS AND WITH PRIDE,NOT OUT OF FEAR LIKE THE EMPLOYEES OF COMCAST ARE CURRENTLY UNDER..FEAR OF TERMINATION-POOR MANAGEMENT THAT DOES NOT CARE ABOUT THEIR EMPLOYEES-SUPERVISORS AND UPPER MANAGEMENT SCHEMES AGAINST HOURLY EMPLOYEES,I CAN GO ON AND ON..BUT YOU ALREADY KNOW,EMPLOYEES OF COMCAST.
You can change it..
you have the choice..
VOTE UNION TODAY!!!

you want respect from customers,officials,the public??
A UNION GIVES YOU THAT..WEAR YOUR LOCAL UNION LOGO PROUDLY-SHOW PEOPLE YOUR PRIDE!!

Want RESPECT from White Collar Do Nothing Management!! Release Your Power,watch them tremble...
GO UNION!!!

Feel proud about what you do,and get the CORRECT WAGES doing them!!

DON'T "SHORTCHANGE" YOURSELF!!!
GET RESPECT NOW!!
HAVE A VOICE IN YOUR PLACE OF EMPLOYMENT!!!
GO UNION TODAY!!

THANK YOU FOR YOUR TIME


UNION MASTER

The Union Master said...

Comcast stock is dropping because more of their customers are switching to other forms of entertainment(sattelite,FIOS,etc).
People are tired of being deceived,such as the hard working employees of Comcast,In a Union Atmosphere,Pride and Dedication to customers would be restored,BECAUSE,(and listen very closely Mr. Roberts)DECENT COST OF LIVING WAGES WOULD RESTORE PRIDE TO ALL OF YOUR HARD WORKING EMPLOYEES..
SIMPLE
MORE MONEY=MORE PRODUCTIVITY
PRIDE AND LOYALTY TO THE COMPANY
PRESENT COURSE:
LOW MORALE
LITTLE TO NO LOYALTY
NO PRIDE IN WORKMANSHIP WHICH LEADS TO UNHAPPY CUSTOMERS=LOSS OF REVENUE UPON DISCONNECTING SERVICE.
Every Comcast customer and employee can relate to what I'm refering to,With a Union Shop,you would get better employees and better training for those employees,(and not Comcast University-bogus training school)
Real Training with Certification that would go a long way with an employee anywhere in his or her lives.
A decent wage to be proud of,A decent pension for their families to live on,better medical benefits,
etc.
In turn,An employee given these benefits would be proud of their job and would go the extra mile to give that customer what he or she wants and do it proudly as a member of a UNION..UNION PROUD=UNION STRONG AND RESPECT.
A UNION SHOP IS A PRODUCTIVE SHOP
ONE PROUD FORCE THAT PROUDLY DOES
THEIR JOBS AND WITH PRIDE,NOT OUT OF FEAR LIKE THE EMPLOYEES OF COMCAST ARE CURRENTLY UNDER..FEAR OF TERMINATION-POOR MANAGEMENT THAT DOES NOT CARE ABOUT THEIR EMPLOYEES-SUPERVISORS AND UPPER MANAGEMENT SCHEMES AGAINST HOURLY EMPLOYEES,I CAN GO ON AND ON..BUT YOU ALREADY KNOW,EMPLOYEES OF COMCAST.
You can change it..
you have the choice..
VOTE UNION TODAY!!!

you want respect from customers,officials,the public??
A UNION GIVES YOU THAT..WEAR YOUR LOCAL UNION LOGO PROUDLY-SHOW PEOPLE YOUR PRIDE!!

Want RESPECT from White Collar Do Nothing Management!! Release Your Power,watch them tremble...
GO UNION!!!

Feel proud about what you do,and get the CORRECT WAGES doing them!!

DON'T "SHORTCHANGE" YOURSELF!!!
GET RESPECT NOW!!
HAVE A VOICE IN YOUR PLACE OF EMPLOYMENT!!!
GO UNION TODAY!!

THANK YOU FOR YOUR TIME


UNION MASTER

The Union Master said...

Comcast stock is dropping because more of their customers are switching to other forms of entertainment(sattelite,FIOS,etc).
People are tired of being deceived,such as the hard working employees of Comcast,In a Union Atmosphere,Pride and Dedication to customers would be restored,BECAUSE,(and listen very closely Mr. Roberts)DECENT COST OF LIVING WAGES WOULD RESTORE PRIDE TO ALL OF YOUR HARD WORKING EMPLOYEES..
SIMPLE
MORE MONEY=MORE PRODUCTIVITY
PRIDE AND LOYALTY TO THE COMPANY
PRESENT COURSE:
LOW MORALE
LITTLE TO NO LOYALTY
NO PRIDE IN WORKMANSHIP WHICH LEADS TO UNHAPPY CUSTOMERS=LOSS OF REVENUE UPON DISCONNECTING SERVICE.
Every Comcast customer and employee can relate to what I'm refering to,With a Union Shop,you would get better employees and better training for those employees,(and not Comcast University-bogus training school)
Real Training with Certification that would go a long way with an employee anywhere in his or her lives.
A decent wage to be proud of,A decent pension for their families to live on,better medical benefits,
etc.
In turn,An employee given these benefits would be proud of their job and would go the extra mile to give that customer what he or she wants and do it proudly as a member of a UNION..UNION PROUD=UNION STRONG AND RESPECT.
A UNION SHOP IS A PRODUCTIVE SHOP
ONE PROUD FORCE THAT PROUDLY DOES
THEIR JOBS AND WITH PRIDE,NOT OUT OF FEAR LIKE THE EMPLOYEES OF COMCAST ARE CURRENTLY UNDER..FEAR OF TERMINATION-POOR MANAGEMENT THAT DOES NOT CARE ABOUT THEIR EMPLOYEES-SUPERVISORS AND UPPER MANAGEMENT SCHEMES AGAINST HOURLY EMPLOYEES,I CAN GO ON AND ON..BUT YOU ALREADY KNOW,EMPLOYEES OF COMCAST.
You can change it..
you have the choice..
VOTE UNION TODAY!!!

you want respect from customers,officials,the public??
A UNION GIVES YOU THAT..WEAR YOUR LOCAL UNION LOGO PROUDLY-SHOW PEOPLE YOUR PRIDE!!

Want RESPECT from White Collar Do Nothing Management!! Release Your Power,watch them tremble...
GO UNION!!!

Feel proud about what you do,and get the CORRECT WAGES doing them!!

DON'T "SHORTCHANGE" YOURSELF!!!
GET RESPECT NOW!!
HAVE A VOICE IN YOUR PLACE OF EMPLOYMENT!!!
GO UNION TODAY!!

THANK YOU FOR YOUR TIME


UNION MASTER

Lawrence said...

My horror story:

I just returned from a year long overseas duty (not Iraq/A-Stan). I've been stationed here before, and knew what to expect (at least, I thought so) from the Comcast people here. In the barracks, our only option for cable TV is Comcast, because we aren't allowed to put up satellites. We can get Sprint/Verizon DSL, though, which I may be switching to. Where I was at before, I had to walk a mile/ride a shuttle just to get on non-government computers and check my myspace, etc. I had no Xbox Live, nothing. So I call them up, and have them come out on the 11th.

The guy showed up on time, seemed pretty nice, but immediately he seemed much more interested in flirting/impressing with one of my friends while we were playing Halo 3, as well as the woman on the phone who was setting up the internet. I got their branded comcast Netgear modem/router. He left, and said to give the router about 30 minutes and the router should be up and running. I waited for about an hour, and still nothing. I call the comcast tech support number (Funny thing is, I got a new cell phone --
I know THEIR number by heart but can't remember mine now), and they tell me that the router is registered under the name of the guy that lived in the room before I did. She switched it to my account, but it wouldn't load web pages. The woman I talked to (Nina) was AMAZING and said that it looked like the guy hadn't bothered to do a signal check on the line, because even though the router was in my name now, it was 75% of the packets she sent. She scheduled another guy to come out today, and that was fine with me, and that she was going to credit my account for the installation fee since he didn't finish the job.

Well, I hook up to Xbox Live and start trying to play Halo 3 -- But the router keeps turning itself off and then back on, disconnecting me in the middle of games (which means that I lose rank, for those of you familiar with it). I call them back, and the guy tells me it's because "A lot of people are getting on, you know, after work, and it's stealing your bandwidth." I asked him if I could expect this to be a nightly thing, and he backpedaled, saying that it might do it tonight and a couple other nights, but that it should "work itself out." Uh huh. I'm a Signal geek, and know BS when I smell it. Anyways, I figure the tech coming out tomorrow (today) can fix it.

So the guy comes today, fixes the signal, and then replaces the router. Everything looks fine. Then the router does the SAME THING the other one did -- Off and on, off and on, disconnecting me in the middle of games.

I called them back, and talked with a guy who said that sometimes Microsoft kicks people off when it gets to be too crowded, and it was probably their fault my internet kept going down!!! I explained to him that it was NOT my xbox, this was the SECOND router that was doing this. He offered to send another guy out tomorrow to "fix" it. I asked him if I could switch to using my OWN hardware that I KNOW works, and he said he'd transfer me to billing so that they could adjust my rates since I wasn't going to be using their router. And then he dumped me into the standard Comcast Tech Support phone menu.

At this point, I'm going to cancel my internet with them and switch to the DSL. Even though I HATE Verizon, it doesn't compare to being given sub-standard service and tech support people (with the exception of Nina) that don't know WTF their talking about and try and BS me when I know what I'm talking about.

My subscription number is 562724177902.

Anonymous said...

My neighbor who was a rich oil baron had 3 kids graduating from school this spring. He asked the oldest what he would want for a present, the kid said 4 houses 1 for each season of the year. He asked the next oldest what he wanted for graduation, he replied 7cars one each day of the week. The yougest was graduating from elementary school and he asked the boy what he wanted. The boy replied a Mickey Mouse outfit, so he bought him Comcast cable. The executives of comcast seem to be a few french fries short of a happy meal, or their parents never had any kids that lived.

sports handicapping software said...

usually happens if the studies are always rising and falling numbers varies widely